Total 5,303 Full-time it technician job vacancies in Hong Kong

Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments

Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements

Create / update and track ticket in ticketing tool to closure observing SLA commitments

Escalate, when necessary, in accordance to escalation matrix

Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.

Liaise and work closely with customers to address service concerns and to solve technical problems.

Work with technical team to resolve more advanced issues when necessary

Perform Install / Move / Add / Change (IMAC) activities as tasked

Ensure all material is properly documented and handed over during shift changes

Perform any ad-hoc duties as assigned

Build sustainable relationships and engage customers by taking the extra mile

Job Requirements

Higher NITEC in Electrical, Electronics, IT or equivalent

Relevant experience in IT system support and hardware maintenance

Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage

Basic knowledge in Networking and Database management will be added advantage

Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges

Ability to work responsibly, independently and in a team

Able to interact with all levels of people and work under stress

Training will be provided
Working hours

Rotating 12 hours shift or as assigned.

Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest

2 Months Day shift, followed by 2 months night shift

Ability to travel to other sites during shift may be required

Responsibilities

• Oversee the organization’s IT infrastructure, ensuring optimal performance, security, and reliability of servers, network and security systems, as well as cloud services.
• Design, implement, and maintain the IT infrastructure of the organization.
• Maintain Windows servers, virtualization platforms, and storage solutions.
• Manage Active Directory, DNS, DHCP, and Group Policy.
• Ensure high availability and disaster recovery with backups and replication.
• Monitor system performance, troubleshoot issues, and apply patches and updates.
• Implement network design, configure, and maintain LAN, WLAN, and VPN infrastructure, managing firewalls, switches, and routers.
• Implement and monitor network security policies, intrusion detection, and access control.
• Optimize network performance, troubleshoot connectivity issues, and ensure redundancy.
• Implement cybersecurity best practices, monitor threats, and manage endpoint protection and vulnerability assessments.
• Ensure compliance with regulations.
• Conduct security audits and enforce policies on user access, encryption, and authentication.
• Create and maintain network documentation, including network diagrams, configurations, and procedures.
• Carry out any other tasks assigned by the management

Requirement

• Min Degree in Information Technology or relevant
• Min 5 years of experience in providing Network, System and Cybersecurity operational support.
• Experience with servers, network and security devices, firewall, switches, routers, load balancers and wireless solutions.
• Certifications in CCNA/ CCNP/ CCIE/ Microsoft certified Azure Solutions Architect and/or Windows Server Administrator, CISSP, CISM and CompTIA Security will be required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Role: IT Project Manager Network

JD:
1. Degree in Computer Engineering, Information Systems, Computer Science or equivalent.

2. Minimum 5 years of working experience involving LAN/WAN, Wireless, Firewall, IPS, MPLS, IPv6, routing protocols, VPN and related network technologies.

3. Experience in the planning and management of network cabling projects and installation of wireless Access Points.

4. Should hold relevant industry certifications such as CCNP and PMP

5. Provide the number of Cloud network Infra projects handled.

6. Desirable to have experience in Public Cloud platforms, especially AWS.

7. Good knowledge of network products / solutions available in the industry, preferably with hands-on experience.

8. Good command of English and communication skills (writing and speaking).

9. Strong interpersonal skills and team-work qualities.

Key Requirements:

• IT Network Project Manager (Senior Consultant level)

• Experience managing Network Infrastructure projects across On-Premises and Cloud environments

• Strong knowledge of LAN/WAN, Wireless, Firewall, IPS, MPLS, IPv6, Routing Protocols and VPN technologies

• Experience in network cabling projects and wireless access point deployments

• Public Cloud experience (AWS preferred)

• PMP certification preferred

• CCNP certification preferred

• Government sector experience preferred but not mandatory

• Candidate must be able to clear minimum Cat 2 Security Clearance

MathVision has been operating in Singapore for 18 years, and in that time, we’ve taught over 20,000 students. We are passionate about education and are looking for an IT & Facilities Officer to join us on our growth journey.

The IT & Facilities Officer will be responsible for the daily technology needs of the office and oversee the smooth operation of workplace facilities. This role combines hands-on IT support with responsibility for maintaining a safe and well-functioning office environment.

Key Responsibilities

IT Support

• Support IT infrastructure across hardware, software, and network.
• Install, configure, and maintain computers, laptops, printers, scanners, and other devices.
• Provide technical support for IT issues, managing requests from start to resolution.
• Monitor network connectivity and coordinate with vendors if issues arise.
• Coordinate with vendors for IT equipment repairs and procurement.
• Maintain an inventory of IT equipment and assets.

Facilities Management

• Coordinate and inspect maintenance of office facilities including ventilation and air-conditioning, electrical systems, plumbing, and fire safety.
• Manage and supervise janitorial staff, technicians, security personnel, and other contractors.
• Ensure workplace safety procedures are followed and that the office complies with building regulations.
• Coordinate office renovations, space layouts, and installation of equipment or fixtures when required.

Skills and Experience

• Diploma or Bachelor’s degree in Information Technology or a related field (or equivalent practical experience).
• At least 5 years of relevant in-house IT operations experience.
• Experience in facilities management.
• Strong problem-solving ability and able to handle urgent issues calmly.
• Clear communication skills and comfortable coordinating with staff, vendors, and contractors.
• Highly organized, reliable, and proactive, with a strong sense of ownership and the ability to prioritize tasks effectively.

Job Timings (Non-negotiable)

• 44 Hours Per Week
• On-site (no remote working)
• Monday - Thursday: 11:30 am - 07:30 pm
• Saturday and Sunday: 09:30 am - 06:30 pm
• Lunch Break: 01:30 pm - 02:30 pm

Overtime

Employees who work more than the stipulated working hours on any day will be paid for any additional hour worked at 1.5 times their hourly basic rate of pay.

Public Holidays

• The Centre will remain closed on all public holidays EXCEPT Labour Day and Vesak Day. The board examinations are held in May/June and we are duty bound to our students to remain open on these two public holidays to assist them in their final examination preparation.
• Employees who work on Public Holidays (9:30AM - 6:30PM) will receive twice their basic rate of pay for work on that day.

Leave Policy

• Annual leave : 18 days
• Birthday Leave: 1 day
• Family Care Leave : 2 days (the above unused leave will be encashed at the end of the year)
• Medical leave: 14 days
• Hospitalisation Leave : 60 days (includes 14 days of medical leave) Unused leaves will lapsed at the end of the year
• Maternity leave :16 weeks (For Singapore Citizens) 8 weeks (For others)
• Paternity leave :2 weeks (If employee has worked for 3 continuous months and child is a Singapore Citizen) For Others, as per mutual agreement between employee and employer.
• Childcare Leave :6 days (if child is less than 7 years, and a Singapore Citizen) 2 days (if child is less than 7 years, for others, as per Employment Act)
• Compassionate Leave: 3 days (can be availed only once in a year)

Insurance

• General Physician (GP) : No Co-Pay (Panel Clinic)
• Specialist (SPL) : $2000 per calendar year (No Panel)
• Hospitalisation (Hosp) : $60000 Annual (Govt Restr, 4 bedded Ward)
• Dental Plan (DP) : $1000 per calendar year, 10% Co-Pay (No Panel)

Resignation Procedure

• Employees are free to resign with just a 1-day notice period. We understand that new opportunities can arise, and we don’t want a lengthy notice period to stand in your way. Our priority is to support your success, whether that’s with us or in your next role.

Walk-in interview

Monday Tuesday, Wednesday, Thursday, Saturday and Sunday at 2:30PM at MathVision Campus, 1 Claymore Drive, #08-12, Orchard Towers, Singapore 229594.

We welcome Singapore Citizens, Permanent Residents, and LTVP holders with a valid Pre-Approved Letter of Consent (PLOC) to apply and attend our interview.

• End-to-End Ownership & Business Impact
• Blend of Technical & Leadership Exposure

About Our Client

This organisation operates within the insurance industry and is recognised for its strong presence and operational excellence. With a significant workforce, it is committed to delivering innovative solutions and maintaining high service standards.

Job Description

• Manage the delivery of IT development services to support business objectives effectively.
• Collaborate with stakeholders to understand and address technology requirements.
• Oversee the performance of the IT development team, ensuring adherence to agreed service levels.
• Implement and maintain processes to ensure the quality and efficiency of development services.
• Monitor and report on service performance, identifying opportunities for improvement.
• Ensure compliance with industry standards and regulatory requirements within the insurance sector.
• Coordinate with external vendors and partners to deliver integrated IT solutions.
• Support the Technology department in achieving strategic goals and objectives.

The Successful Applicant

A successful IT Developer Service Manager should have:

• A strong background in IT service management, preferably within the insurance industry.
• Proven experience in managing IT development teams and delivering technology solutions.
• Excellent problem-solving skills with the ability to identify and implement improvements.
• Proficiency in managing stakeholder relationships effectively.
• Knowledge of regulatory and compliance standards relevant to the industry.
• A results-oriented approach with a focus on delivering value to the organisation.

What's on Offer

• Fixed-term contract with the opportunity to make a significant impact in the Technology department.
• An opportunity to work in the heart of London within the insurance industry.
• Be part of a company that values innovation and operational excellence.

If you are a motivated IT Developer Service Manager looking for a rewarding role in the insurance industry, we encourage you to apply today!

Contact

Meenal Sharma (Lic No: R21103442/ EA no: 18C9065)

Quote job ref

JN-042026-7003197

Phone number

+65 6643 9741

Michael Page International Pte Ltd | Registration No. 199804751N   

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following -

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.

• Provide 1st level on-site IT support to the end-users on 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.

• Provide findings and timely status update to the Project Manager on major issues escalated by users.

• Perform daily health check and inventory check on system.

• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.

• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

Requirements

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

Benefits

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Location: Orchard

Working Hours: Monday to Friday, 9:00am – 6:00pm

Salary: Up to $4000 + aws + flexi benefit + staff meal

Our client is a leading international hospitality company. They are looking for a proactive and technically skilled IT Executive to support the daily technology operations of their hotel. In this role, you will be responsible for maintaining IT infrastructure, providing technical support to users, and ensuring critical business systems operate efficiently to support both guests and employees.

Key Responsibilities

IT Support & User Assistance

• Provide first-level technical support for hardware, software, network, and system-related issues.
• Assist employees across departments with troubleshooting and IT-related enquiries.
• Ensure timely resolution of incidents to minimise operational disruptions.
• Deliver excellent service and support to both internal users and hotel guests.

Systems & Infrastructure Management

• Support the maintenance of servers, workstations, network devices, telephony systems, and IT equipment.
• Assist with system upgrades, software installations, security patches, and routine maintenance activities.
• Monitor system performance and help ensure optimal uptime of critical business applications.
• Support backup, recovery, and disaster recovery processes.

Hotel Operations & Guest Technology Support

• Provide technical support for hotel operational systems, including Property Management Systems (PMS), Point-of-Sale (POS), and related platforms.
• Assist with conference rooms, meeting facilities, audiovisual equipment, and event technology setups.
• Resolve guest-facing technology issues promptly to maintain a positive guest experience.

IT Security & Asset Management

• Support IT security initiatives, ensuring compliance with company policies and data protection standards.
• Maintain accurate records of IT assets, licenses, and equipment inventories.
• Assist in monitoring system access, user accounts, and security controls.
• Ensure all IT equipment is properly configured, maintained, and secured.

Continuous Improvement & Collaboration

• Document incidents, resolutions, and system changes accurately.
• Identify opportunities to improve IT processes, systems, and user experience.
• Work closely with vendors, service providers, and internal stakeholders on IT projects and initiatives.
• Collaborate with the wider team to support business and operational objectives.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• At least 1–3 years of experience in IT support, systems administration, or technical operations.
• Good knowledge of Microsoft Windows, Microsoft Office, and common business applications.
• Basic understanding of networking, servers, hardware, and IT infrastructure.
• Experience supporting hospitality systems such as PMS, POS, or hotel applications is an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]

Role Overview

We are seeking a highly skilled IT/OT Lead to drive industrial data integration, connectivity, and digital transformation across pharmaceutical manufacturing environments. The role will focus on implementing scalable industrial data platforms using AVEVA OSI PI, MQTT (HiveMQ, Sparkplug), Kepware, and Ignition, enabling real-time visibility, analytics, and smart factory initiatives.

Key Responsibilities

IT/OT Architecture & Digital Strategy

• Define and implement IT/OT convergence architecture
• Design unified data flow from shopfloor (OT) → enterprise IT systems
• Lead Industry 4.0 initiatives leveraging: MQTT (HiveMQ, Sparkplug B), Edge-to-cloud data pipelines, Unified namespace (UNS) architecture

2. Industrial Data Platform Implementation

• Lead deployment and support of: AVEVA OSI PI (PI AF, PI Vision, PI Interfaces), Ignition (SCADA, HMI, Edge Gateway)
• Build scalable real-time data infrastructures for analytics and reporting
• Ensure high availability, performance, and zero data loss

3. Connectivity & Edge Integration

• Implement device and system connectivity using: Kepware (OPC UA, device drivers, industrial protocols) PLCs, SCADA, DCS (DeltaV, etc.)
• Integrate plant systems using: OPC UA/DAMQTT (HiveMQ broker with Sparkplug B)
• Enable plug-and-play integration for factory equipment and IoT devices

4. MQTT & Unified Namespace (UNS) Enablement

• Design and implement MQTT-based architectures
• Configure and manage: HiveMQ broker infrastructure, Sparkplug B specification for stateful data communication
• Establish enterprise-wide Unified Namespace (UNS) for real-time data sharing
• Ensure scalable, decoupled, and event-driven data architecture

5. Historian & Data Management

• Manage and optimize OSI PI and/or Aspen IP21 historian systems
• Build contextualized asset models using PI AF
• Develop dashboards, reports, and analytics pipelines
• Ensure data integrity, governance, and audit readiness (GxP)

6. Cybersecurity & Compliance

• Implement OT security best practices: Network segmentation, Secure MQTT architecture (TLS, authentication)
• Ensure compliance with: GMP / GxP / 21 CFR Part 11 Data integrity standards
• Conduct security risk assessments for IT/OT environments

Requirements

• Bachelors degree in Computer Science or any related degree or discipline
• More than 10 years experience delivering data integration and MES solutions across large scale projects
• At least 6 years of data integration and MES solution experience in Pharmaceutical CAPEX projects
• Certified in Aspen and OSI PI Date historian
• Proven experience end-to-end equipment data integration (PLC, delta process equipment, benchtop instruments) for pharmaceutical CAPEX projects
• Proven experience installing and configuration of PI server, AF server, PI Vision, Reports and PI SQL DAS (RTQP) in a pharmaceutical project and facility

Key responsibilities:

• Provide IT support operation on daily basis, include below activities:

o IT asset management (include the hardware and software) – manage all company IT asset with proper traceability record;

o Support HR on all employee on-board/off-board process including IT training;

o Provide all IT system setup and admin work; (file control, VPN setup and special software admin work support);

o IT Level 1 helpdesk support to all company staff include remote user from worldwide, it could be PC issue, office printer, phone system or network related issues;

o Troubleshooting AD/DC, Exchange server, File Server and Application server issues and provide a solution.

o Troubleshoot and configure the firewall, router and switch when issues arises.

o Escalate to 3rd party IT support vendor if issue couldn’t be fixed within same day, coordinate with IT support vendor resolve issues within TAT, document down for all IT issues and solutions in return document;

o Liaise with IT vendor management, include IT hardware/software quotation, costing, PR process and make proposal if any recommend system tools).

• System maintenance work on regular basis, include below activities:

o All System backup (File server backup, NAS storage backup, offline backup activity), verify all system backup files are working properly;

o Coordinate department head on storage Clean up include File server, SharePoint and NetApp;

o Monitor Server room temperature and humidity, and make sure all server related equipment (E.g.: UPS) are working under good condition;

o Pulse check all on server, router and firewall log and flag out all abnormal activities immediately;

o Regular update antivirus related tools and window related system patches.

• IT governance and direction:

o Maintain all IT related record (contract, agreement, software authorization, etc.) and regularly updates or renew on time;

o Keep updating and release new IT P&P (Policy & Procedure), BCP(Business Continuity Plan) and DRP(Disaster Recovery Plan);

o Working with finance and country IT support on IT budgeting yearly basis and review it quarterly;

o Assist external or internal auditor on IT compliance or ISO related audit;

o Evaluate vendor proposal and provide justification to management.

• IT related projects management (Ad Hoc or on-going) and provide weekly basis updates to management):

o IT project plan, budgeting and proposal;

o IT project deployment after project approved;

o IT project verification and provide necessary training to end user;

o IT project sign off and documentation.

Additional responsibilities:

• Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business.
• As this is an evolving business, ongoing change is an integral part of the position. Management will liaise with the individual on any fundamental change to work practices. The individual is required to embrace and adopt any change to working practices.

Knowledge and skill requirements:

• Diploma in IT related discipline with at least 3-years relevant experience in IT support or maintenance experience;
• Hands on IT support working experience include Desktop/Laptop support, Printer, Lan/Wan, Router, Switches, Firewall Support;
• MCSE in Windows Server and RHCSA in Linux server or equivalent hands on working experience;
• CGEIT preferred or IT governance working experience in IT policy or security;
• International IT project management experience;
• SAP working experience good to have;
• Able to remotely support regional IT issue (CN, TW), Both English and Mandarin read and write required (to be able to liaise with Mandarin speaking associates on tasks assigned by management to ensure smooth running of the business);
• Good negotiation/communication skill with IT contractor or external IT supplier

Job Responsibilities:

· Support users through direct end user support or through projects that deliver changes to the end user environment

· Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology

· Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

· Assist with patching and upgrading end user devices

· Address quality and schedule conflict.

Job Requirements:

· At least 4 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector

· Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments

· Knowledge of Desktop Services security and access standards and practices

· Basic understating of networking and server technologies

· Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications

· Good communication skills and strong analytical skills.

Interested candidates please send your CV to malar.kannan@eiresystems.com

Job Description

IT Infrastructure & Support (Approximately 70%)

• Serve as the first point of contact for IT-related issues, providing support for hardware, software, Microsoft 365, VPN, and end-user devices.
• Maintain office IT infrastructure, including Wi-Fi, network connectivity, routers, switches, and basic security controls.
• Manage IT assets, software licenses, and equipment inventory, including procurement, deployment, maintenance, and replacement.
• Coordinate with external vendors and service providers to ensure timely technical support and equipment maintenance.
• Support the deployment and maintenance of corporate systems and platforms in alignment with headquarters' IT standards and requirements.
  

Office Administration & Operations (Approximately 30%)

• Support the day-to-day operations of the office, including office supplies, pantry management, and workplace maintenance.
• Coordinate with building management, facilities providers, and external vendors to ensure a safe and efficient working environment.
• Manage incoming mail, courier services, andvisitor arrangements, including support for headquarters visitors and business guests.
• Provide administrative and operational support to management and business teams as required.

Requirements

Education & Experience

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• 1–3 years of experience in IT support, infrastructure support, office administration, or a related role.
• Fresh graduates with relevant internship experience and a strong willingness to learn are encouraged to apply.
  

Technical Skills

• Familiarity with Windows operating systems, Microsoft 365, VPN, and office collaboration tools.
• Basic understanding of networking concepts, including LAN/WAN, TCP/IP, Wi-Fi, and network troubleshooting.
• Experience with IT asset management and end-user support is preferred.
  

Core Competencies

• Strong sense of ownership, accountability, and problem-solving ability.
• Adaptable and comfortable working in a growing and evolving business environment.
• Positive, hands-on attitude with a willingness to support both IT and administrative functions.
• Strong communication and interpersonal skills
  

Language Requirements

• Proficiency in both English and Mandarin to support communication with headquarters in China and local stakeholders.
  

What We Offer

• Opportunity to be part of a growing international organization.
• Exposure to regional stakeholders and cross-functional projects.
• A collaborative and entrepreneurial working environment.
• Competitive compensation and comprehensive employee benefits.

At Seletar Country Club, we believe our people are the key to creating exceptional member experiences. We offer a rewarding work environment, opportunities for professional growth, and the chance to be part of a passionate and collaborative team. If you are looking for a fulfilling career where your talents can thrive, we invite you to join us on our journey of excellence.

Job Responsibilities include, but not limited to

1. Maintain, Support, Upgrade and Monitoring of club network infrastructure – Firewall, WiFi, Switches & VPN
2. Installation, Configuration and Monitoring of Windows Servers & HyperV Virtualization and OS-related software.
3. Configuration and Monitoring of club WiFi network using Ruckus Domain Controller.
4. Ensure that server & client’s PC backups are performed and checked on a regular basis.
5. Maintain up to date documentation for all servers, network devices, application software admin and user manual.
6. Daily administration of AD, email system and club application software, include user and group management
7. Assist in IT planning, coordinating with vendors and clients for hardware/software purchases, product services, and support.
8. Any ad-hoc tasks assigned by IT Manager / IT Asst. Manager.

Skills & Experience required:

1. Bachelor’s degree in IT, Computer Science or Engineering.
2. ITIL foundation level knowledge is required.
3. Minimum 4 years of experience in IT industry.
4. Positive attitude, excellent verbal and written communication skills.
5. Knowledge on project management to assist in infrastructure / digitalization projects.
6. Experience in Network Infrastructure, Microsoft Windows Server 2012/2016, Microsoft 365 / Exchange and Microsoft HyperV Virtualization.

We’re Hiring: IT Audit Executive (Contract)

IT EUC Engineer (L2/L3 – EUC & Network Support)

Position Overview

This role is responsible for end-to-end EUC engineering and operational support within a managed services environment, with additional responsibility for network troubleshooting and infrastructure support. The engineer is expected to operate at L2/L3 level, handling escalations, performing root cause analysis, and ensuring SLA-driven service delivery.

Key Responsibilities

1. End User Computing (EUC) & Technical Support

• Provide Level 2/3 technical support, including handling critical and emergency incidents.

• Manage end-user devices (desktops, laptops, mobile devices) across Windows, macOS, iOS, and Android platforms.

• Perform software imaging, deployment, and distribution using tools such as Intune or equivalent.

• Support Microsoft 365, Active Directory, Azure AD, and Group Policy administration.

• Conduct user onboarding and basic system training when required.

2. Infrastructure & Networking Support

• Support and troubleshoot LAN/WAN, Wi-Fi, VPN, and firewall connectivity issues.

• Assist in configuration and maintenance of network devices (switches, routers, access points).

• Monitor system and network performance, ensuring high availability and reliability.

• Work with vendors and internal teams for escalation and resolution of infrastructure issues.

3. Service Delivery & Operations Management

• Perform Move, Add, Change (MAC) activities for IT systems and users.

• Manage incident, problem, and change processes, including root cause analysis and preventive actions.

• Support release and patch management to maintain system security and compliance.

• Ensure adherence to defined Service Level Agreements (SLAs) and service quality standards.

4. IT Asset & Lifecycle Management

• Manage full lifecycle of IT assets: procurement, deployment, maintenance, and retirement.

• Handle warranty claims, break-fix coordination, and hardware/software replacements.

• Maintain asset inventory and configuration records (SACM).

• Track and manage End-of-Life (EOL) / End-of-Support (EOS) assets and refresh planning.

5. Monitoring, Backup & Data Management

• Monitor IT systems, networks, and services, responding to alerts proactively.

• Manage data backup, archival, and restoration processes to ensure data integrity and availability.

6. Governance, Documentation & Continuous Improvement

• Develop and maintain technical documentation, SOPs, and procedural guides.

• Support IT policy implementation and ensure compliance with internal standards.

• Participate in technology planning, assessment, and improvement initiatives.

Requirements

• Diploma/Degree in Information Technology, Computer Science, or related field.

• 3–5 years of experience in EUC/Desktop Engineering within a managed services or enterprise environment.

• Strong knowledge of Windows OS, Active Directory, Group Policy, and Microsoft 365.

• Hands-on experience with Intune or endpoint management tools.

• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLAN, VPN).

• Experience supporting network devices (Cisco, Fortinet, Aruba, etc.) is an advantage.

• Familiarity with ITIL processes (Incident, Problem, Change Management).

• Experience with backup solutions, monitoring tools, and asset management systems is preferred.

• Strong troubleshooting, communication, and documentation skills.
  

  Preferred Certifications

  • Microsoft (MD-102, Azure)

  • CompTIA Network+ / Security+

  • CCNA or equivalent

IT Security Engineer (Governance, Incident Response& Vulnerability Management)

Mon to Fri Office hours/ Outram Work Location
Cat2B security clearance for this 1 year project renewable

Salary Package:
• Up to S$5,000 Basic
• 1 Month Performance Bonus
• S$50 Monthly Mobile Phone Claim
• Additional S$100 Staff Amenities Claim given for Night Deployment or Weekend Patching Activities

Join a growing cybersecurity team responsible for protecting critical enterprise IT systems, applications, and infrastructure. We are seeking a hands-on IT Security Officer who enjoys security operations, incident response, vulnerability management, and compliance activities. You will be under Agency payroll for this 1 Yr project renewable assignment.

Key Responsibilities

Security Governance
• Develop, review and maintain information security policies, standards and procedures
• Support security risk assessments and risk register management
• Ensure compliance with security frameworks and regulatory requirements

Threat Detection & Incident Response
• Monitor and investigate security incidents using SIEM and EDR platforms
• Perform incident triage, root cause analysis and risk assessment
• Coordinate incident escalation and remediation activities
• Maintain incident response plans and playbooks

Vulnerability Management
• Perform vulnerability assessments and coordinate remediation activities
• Work closely with infrastructure, application and system owners to address security findings
• Prioritize vulnerabilities based on risk and business impact
• Track remediation progress and reporting

Compliance & Auditing
• Support internal and external security audits
• Prepare security documentation and evidence collection
• Assist in compliance reporting and governance reviews

Good to Have Exposure
• Cloud Security (AWS, Azure, GCP)
• IAM, SSO, MFA and PAM solutions
• Data Loss Prevention (DLP)
• Security Awareness Training
• Third-Party Risk Management
• Application Security and Secure SDLC
• OT / ICS / SCADA Security

Requirements
• Minimum 3 years of IT Security or Cybersecurity experience
• Hands-on experience in Security Operations, Incident Response or Vulnerability Management
• Experience using SIEM, EDR and Vulnerability Scanning tools
• Familiarity with security frameworks such as ISO27001, NIST or CIS Controls
• Strong stakeholder management and communication skills
• Ability to work independently and coordinate with multiple technical teams

Preferred Certifications
• Security+
• CEH
• GSEC
• CySA+
• SSCP
• CISSP (Advantageous)
• ISO27001 Lead Implementer/Auditor (Advantageous)

If you enjoy investigating security incidents, managing vulnerabilities and strengthening enterprise security posture, we would like to hear from you.

EA LicenseNo: 09C4235 I EA Reg: R1103307 (Hong Mei Lin)