Total 16,429 Full-time general manager job vacancies in Hong Kong

Company: AS2 ENGINEERING PTE LTD
Location: Singapore
Employment Type: Full-Time

Job Description

We are seeking an experienced and dynamic General Manager (Construction Operations) to oversee daily business operations, manage construction projects, lead site teams, and maintain strong relationships with clients. The successful candidate will be responsible for ensuring projects are delivered safely, on time, and within budget while maintaining high standards of quality and compliance.

Key Responsibilities

• Lead and supervise construction workers, supervisors, and project teams.

• Plan, coordinate, and monitor multiple construction projects from commencement to completion.

• Liaise with clients, consultants, subcontractors, and suppliers to ensure smooth project execution.

• Manage project schedules, budgets, and resource allocation.

• Prepare, review, and maintain project documentation, contracts, reports, and correspondence.

• Ensure compliance with Singapore building regulations, workplace safety requirements, and company policies.

• Resolve operational issues and provide effective solutions to meet project requirements.

• Conduct regular meetings with clients and internal teams to monitor project progress.

• Develop business opportunities and maintain long-term client relationships.

• Oversee procurement, manpower planning, and administrative matters.

Requirements

• Minimum 20 years of relevant experience in construction operations. (Strictly Need minimum 20 years)

• Strong leadership and people management skills.

• Experience in handling clients, subcontractors, and regulatory requirements in Singapore.

• Good knowledge of project planning, documentation, and contract administration.

• Familiar with Workplace Safety and Health (WSH) regulations.

• Proficient in project documentation.

• Excellent communication and interpersonal skills.

Skills

• Construction Project Management

• Team Leadership

• Client Relationship Management

• Document Control and Administration

• Budgeting and Cost Control

• Resource Planning

• Contract Management

• Problem Solving

• Workplace Safety and Health Compliance

• Communication and Negotiation Skills

Working Hours

• No Formal Timing, Need support 24/7.
• If need to work every week end and Publich holidays

Company Overview

Armour Publishing is a Singapore-based independent publisher established in 1991, producing diverse books for readers across Asia and beyond.

Job Summary

Lead Armour Publishing’s strategic publishing, operations, sales, marketing, finance, and HR functions to drive quality content, market expansion, operational efficiency, and sustainable growth.

Responsibilities

• Develop and execute publishing plans that achieve strategic business goals focused on quality and profitability
• Guide editorial team to acquire, develop, and publish market-relevant content aligned with company values
• Build and maintain collaborative relationships with authors, illustrators, clients, partners, and stakeholders
• Identify and secure new partnerships and business opportunities for custom publishing and market expansion locally and regionally
• Monitor publishing technology trends and implement innovative tools to enhance operations and audience reach
• Represent the company at literacy and publishing events to raise profile and expand industry networks
• Oversee daily operations and administrative processes to ensure company-wide efficiency
• Direct and supervise staff performance and operational activities to meet company objectives
• Ensure compliance with legal and regulatory requirements related to publishing, copyrights, and intellectual property
• Develop contingency and crisis management plans to address unexpected business challenges
• Review and enforce Standard Operating Procedures (SOPs) across all company processes
• Manage distribution channels for print and digital products to ensure timely, cost-effective delivery
• Lead marketing team to design and implement sales and marketing strategies targeting key audiences
• Cultivate strong relationships with customers, distributors, booksellers, and industry partners to enhance market presence
• Analyze industry trends, competitor activities, and emerging opportunities to inform business decisions
• Explore and develop new market opportunities including international markets, digital platforms, and emerging formats
• Collaborate with Finance to maintain accurate financial records, audited accounts, budgets, cash flow, and performance tracking
• Review and approve payments and claims to ensure financial control
• Monitor financial performance and make decisions to support sustainable company growth
• Prepare and present regular performance and financial reports to executive team and shareholders
• Develop investment presentations for fundraising to existing and potential investors as needed
• Recruit, train, and develop staff to build a high-performance, collaborative team culture
• Manage staff administration including leave approvals and annual appraisals

Job Summary

Lead and manage sales and corporate functions in Singapore for a Japanese logistics company. Develop strategies, oversee P&L, drive operational improvements, and coordinate with regional offices to ensure business growth and operational excellence.

Responsibilities

• Manage sales and corporate functions in Singapore to achieve operational excellence and drive measurable business growth
• Develop and execute customized business and sales strategies for logistics services to increase revenue and expand market share
• Oversee full P&L responsibilities including budgeting, financial planning, and performance monitoring to meet profitability targets
• Lead and coordinate multiple departments to foster collaboration and enhance team performance
• Align strategies and report business progress accurately by coordinating with Japan Headquarters and overseas offices
• Drive operational improvements by implementing digitalization and IT initiatives to increase efficiency and competitiveness
• Ensure compliance with internal policies, governance standards, and local regulations to mitigate operational risks

Required competencies and certifications

• Demonstrated experience in the logistics or freight forwarding industry within a Japanese company environment
• Proven management experience covering both sales and corporate functions to deliver measurable business results
• Strong leadership, decision-making, and execution skills to guide teams and implement strategies effectively
• Experience working in Singapore or other overseas markets to navigate diverse business environments

Preferred competencies and qualifications

• Business-level proficiency in Japanese language to facilitate communication with Japanese stakeholders
• Knowledge of IT systems, digital transformation (DX) initiatives, or business process improvement to support innovation
• Regional management experience in Southeast Asia to oversee cross-border operations and market dynamics

Other Information

Compensation & Benefits

• Monthly Salary: SGD 6,000 – 10,000 (commensurate with experience and capabilities), negotiable
• Bonus: Based on company and individual performance
• Benefits: Medical insurance, leave entitlement, and others in accordance with company policy

Only shortlisted applicants will be notified.

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• Determine the management plans, policies and business objectives related to the management of the Company and responsible for the implementation and achievement of results. 

• Coordinate the sales, market development, research and development as well as product operations in the Company. 

• Establish and improve the Company's organizational and work system. Responsible for creating an efficient organizational team and building good communication channels. 

• Coordinate the relevant internal/external work relationships, maintain and enhance the Company's brand image and reputation. 

• Responsible for the formulation of the management department's business plan according to the strategic objectives proposed by the group headquarters and oversee the implementation to ensure the completion of the annual business tasks. 

• Pay close attention to the analysis and research of market information as well as product innovation and enhance market adaptability and competition. 

Requirements: 

• Bachelor degree and above in Supply Chain Management, Business Management and/or equivalent. 

• At least 2-3 years’ experience in the LNG industry. 

• Solid and proven track records in the Asia region focusing on LNG infrastructure development, gas-to-power, engineering consulting, oil & gas trade, EV and EV charging. 

• High level of business awareness and acumen. 

• Good knowledge of the intricacies of financial and business management. 

• Excellent Leadership, communication, organisational, analytical and problem-solving skills. 

• Strong crisis management and conflict mediation skills. 
  

  
  

Elemental Manpower Solution Pte Ltd | EA License No: 22C1236 
EA Personnel Name: Jeryn Lee | EA Personnel No: R22109650 

Responsibilities

• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

Requirements and skills

• Proven experience as a General Manager or similar executive role
• Experience in planning and budgeting
• Knowledge of business process and functions (finance, HR, procurement, operations etc.)
• Strong analytical ability
• Excellent communication skills
• Outstanding organizational and leadership skills
• Problem-solving aptitude
• Ability to work under pressure and meet deadlines
• Ability to work shifts, weekends and Public Holidays
• Ability to work longer hours with prolonged period of standing
• Able to work night shift

Company Overview

Michael Faith Consultants Group (MFC) is a Singapore-based advisory and consultancy group established in 1997, providing comprehensive corporate and management consultancy services to individuals and organizations.

Job Summary

Lead business development and manage overseas projects by identifying new markets, negotiating strategic partnerships, and ensuring project success through effective coordination and compliance with local regulations.

Responsibilities

Business Development & Strategy

• Identify and evaluate new overseas markets and projects to expand business opportunities
• Lead contract negotiations, joint ventures, partnerships, and strategic alliances to secure favorable terms and drive growth

Overseas Project Management

• Oversee the full lifecycle of overseas projects from initiation through execution to ensure timely delivery and budget adherence
• Coordinate with local partners and consultants to align project objectives and resolve issues promptly
• Monitor project performance, timelines, and budgets to maintain operational efficiency
• Ensure compliance with local laws, regulations, and business practices to mitigate risks in overseas markets

Relationship & Stakeholder Management

• Build and maintain strong relationships with overseas clients, partners, and key stakeholders to foster collaboration and trust
• Represent the company in international meetings, site visits, and negotiations to advance business interests

Preferred competencies and qualifications

• Master’s degree in Business Administration or a related field
• Minimum 10 years of experience in business development
• Experience working with diverse cultures and international stakeholders
• In-depth understanding of international markets, contracts, and regulatory environments
• Willingness to travel frequently for overseas assignments and project meetings

We regret that only shortlisted candidate will be notified.

Ang Hui Hui, Michael Faith HR Consultants Pte. Ltd.
EA License No: 17C8802 | EA Personnel No: R23115878

Job Summary

Lead and manage all restaurant operations to drive profitability, enhance customer experience, and develop a high-performing team. Implement strategies to boost sales, control costs, and maintain brand standards in a dynamic hospitality environment.

Responsibilities

• Oversee daily restaurant operations to ensure smooth workflow and high service standards
• Lead and coordinate all departments including service, kitchen, reservations, marketing, and administration to achieve operational goals
• Develop and execute operational strategies to improve efficiency and profitability
• Drive sales growth by implementing strategies to increase average spend, customer retention, and repeat visits
• Build and maintain strong relationships with corporate clients, business partners, and VIP guests to expand business opportunities
• Identify and pursue new revenue streams and partnerships to grow the restaurant’s market presence
• Recruit, train, coach, and develop department heads and team members to build a skilled and motivated workforce
• Establish clear performance standards and accountability measures across departments to enhance team productivity
• Foster a positive and high-performance work culture that supports staff retention and development
• Manage budgets, monitor food and labor costs, and control operational expenses to meet financial targets
• Review financial reports regularly and implement corrective actions to maintain profitability
• Ensure exceptional guest satisfaction by maintaining brand standards and handling key customer feedback and escalations effectively

Required competencies and certifications

• Diploma, Advanced Diploma, or Degree in Hospitality Management, Business Management, or related field
• Minimum 5 years of management experience in the F&B, hospitality, or hotel industry
• Proven ability to lead profitable restaurant or hospitality operations
• Strong leadership skills with experience managing large teams and multiple departments
• Proficient in financial management and business development
• Excellent communication and stakeholder management skills
• Ability to perform effectively in a fast-paced and dynamic environment

Other Information

Remuneration & Benefits

• Basic Salary: From SGD 8000 per month
• Profit Sharing Scheme
• Sales Incentive Programme
• Annual Leave and Medical Benefits
• Staff Dining Benefits
• Career Growth Opportunities

Job Description

Ensures operational excellence in driving company’s business growth locally and globally in accordance to company expansion plan.

STRATEGIC PLANNING

• Assists in implementing strategies for operational management and development so as to meet organizational plans and goals within budgets and timelines
• Work closely with the Group CEO to develop and accomplish goals and strategic plans
• Set KPIs & strategize on expansion and operational improvement plans
• Assist in continuous evolution of current brand or develop of new dining concept to keep our business relevant to the market
• Provides timely, accurate and complete reports on the operating condition of the company
• Identify and evaluate strategic business for company’s growth and expansion via M&A/ partnership

OPERATIONS MANAGEMENT

• Motivate and lead a high performance management team to achieve sales, profitability and business objectives set by the company
• Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company
• Groom and build a team of motivated F&B professionals for the company’s aggressive expansion plan
• Oversee and ensure smooth running of all aspects of restaurant operations
• Define processes and monitoring systems to ensure food and services are adhered to a high quality standard
• Responsible for the measurement and effectiveness of all processes internally and externally
• Any other jobs or duties assigned by the Chief Operating Officer from time to time.

This role is a senior group-level hospitality leadership position responsible for the overall success of all restaurants, bars, and hospitality businesses within PleasureCraft Group. The General Manager reports directly to the Founder & Managing Director and oversees outlet leaders across the group.

Core Mission

The General Manager must ensure every business delivers:

1. Excellent guest satisfaction
2. Sustainable revenue growth
3. Strong profitability and financial discipline

Main Responsibilities

1. Multi-Outlet Operations

• Oversee daily operations of all restaurants, bars, and hospitality concepts.
• Maintain service, cleanliness, safety, compliance, and operating standards.
• Conduct regular site visits and management reviews.
• Resolve operational issues and ensure SOPs are followed.
• Coordinate departments including operations, kitchen, bar, finance, HR, and marketing.

2. Financial Performance

• Own revenue, profit, and EBITDA targets.
• Review P&L statements and budgets.
• Monitor food cost, beverage cost, payroll, and operating expenses.
• Improve profitability through pricing, menu engineering, labour planning, and cost control.
• Work with finance on forecasts and capital expenditure planning.

3. Sales & Revenue Growth

• Set outlet revenue targets.
• Develop strategies for events, private dining, corporate bookings, partnerships, and promotions.
• Analyze sales trends and underperforming periods.
• Improve guest retention and repeat visitation.

4. Guest Experience

• Ensure each concept delivers its intended guest experience.
• Monitor reviews, complaints, and customer feedback.
• Lead service recovery and complaint resolution.
• Implement systems to recognize and retain repeat guests.

5. Leadership & Team Development

• Directly manage outlet GMs and Restaurant Managers.
• Conduct performance reviews and coaching.
• Develop leadership capabilities and succession plans.
• Hold managers accountable for results.

6. Training & Service Standards

• Establish onboarding and training programs.
• Ensure staff have strong service, menu, POS, and guest-recovery knowledge.
• Maintain standards in grooming, professionalism, and customer service.

7. HR & Recruitment

• Support hiring, retention, workforce planning, and performance management.
• Monitor turnover and employee engagement.
• Work closely with HR on disciplinary and development matters.

8. New Restaurant Openings

• Lead pre-opening planning and execution.
• Coordinate with designers, contractors, suppliers, chefs, and consultants.
• Oversee recruitment, training, procurement, licensing, and launch readiness.

9. Systems & Technology

Responsible for selecting and managing:

• POS systems
• Reservation systems
• Inventory systems
• Procurement systems
• CRM platforms
• Payment gateways
• Workforce management software
• Reporting tools

10. Procurement & Supplier Management

• Negotiate supplier agreements.
• Control purchasing processes.
• Improve group buying power while maintaining quality.

11. Menu & Culinary Collaboration

• Work with chefs on menu design, pricing, profitability, and execution.
• Review menu performance and guest appeal.
• Support menu launches and staff training.

12. Design, Events & Marketing

• Review restaurant layouts and operating equipment.
• Oversee events and collaborations.
• Ensure marketing campaigns are operationally achievable and commercially effective.

13. Reporting

• Provide weekly and monthly performance reports.
• Present risks, opportunities, corrective actions, and recommendations to ownership.

Key Performance Indicators (KPIs)

Success will be measured by:

• Revenue growth
• Profitability and EBITDA
• Food & beverage cost control
• Labour productivity
• Guest satisfaction scores
• Repeat customer rates
• Employee retention
• Training completion
• New outlet performance
• Compliance with operating standards

Candidate Requirements

Education

• Bachelor's degree (or higher) in Hospitality, Hotel, Restaurant Management, or related field.
• Strong business and financial education preferred.
• MBA or postgraduate qualifications are advantageous.

Experience

Minimum:

• 5+ years in a multi-outlet restaurant group.
• Senior operational leadership experience.
• P&L responsibility.
• Experience opening new venues.
• Experience managing restaurant managers and outlet leaders.
• Experience with POS, reservations, inventory, procurement, and reporting systems.

Preferred:

• Hotel F&B background.
• Luxury/lifestyle hospitality.
• Experience in competitive markets such as Singapore, Hong Kong, or Bangkok.

Ideal Candidate Profile

The successful candidate is:

• Commercially driven
• Financially literate
• Hands-on and operationally focused
• Strong leader and coach
• Calm under pressure
• Detail-oriented
• Guest-centric
• Able to balance hospitality excellence with profitability
• Passionate about building successful hospitality brands

In One Sentence

This is essentially a Group Director of Operations / Group General Manager role responsible for all operational, financial, commercial, people, and guest-experience performance across a portfolio of restaurants and hospitality businesses, with full accountability for growth, profitability, and standards.

Job Description & Requirements

Job Description

• Provide bilingual (English–Chinese) support to the General Manager, including on-site interpretation and translation of business documents.
• Assist with daily administrative matters, calendar management, meeting arrangements, and travel planning.
• Provide driving support to the General Manager when required, ensuring journeys are safe, punctual, and kept strictly confidential.
• Coordinate communication and liaison across internal departments, external partners, and government agencies.

Requirements

• Strong communication skills in both English and Chinese, with the ability to liaise with Chinese-speaking counterparts and provide interpretation and translation support when required.
• Willing to learn and able to adapt, including picking up industry-related terminology (mining, construction, engineering, etc.).
• Holder of a valid Singapore Class 3 driving licence with a good driving record.
• Good time-management and trip-planning skills.
• Able to work in a fast-paced and physically demanding environment, including at construction and mining project sites.
• A strong sense of responsibility, professional integrity, and strict confidentiality.
• Able to accommodate flexible or irregular working hours when required.
• Willing to travel locally and overseas, including to construction and mining project sites.

总经理助理

职位描述与任职要求

职位描述

• 为总经理提供中英文双语支持，包括现场口译及商务文件笔译。
• 协助处理日常行政事务、日程管理、会议安排及差旅规划。
• 在需要时为总经理提供驾驶支持，确保行程安全、准时并严格保密。
• 协调公司内部部门、外部合作伙伴及政府单位的沟通与对接。

任职要求

• 具备良好的中英文沟通能力，并能在需要时与中文使用者对接及提供口译与笔译支持。
• 愿意学习并具备适应能力，包括掌握行业相关术语（矿业、建筑、工程等）。
• 持有新加坡 3 号驾照（Class 3），驾驶记录良好。
• 具备良好的时间管理和行程规划能力。
• 能适应快节奏及具有一定体力要求的工作环境，包括建筑和矿业项目现场。
• 具备责任心、职业操守及严格的保密意识。
• 能在需要时配合灵活或不定时工作时间。
• 愿意配合国内外出差，包括前往建筑及矿业项目现场。

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Position Overview

Reporting to the Chief Executive Officer (CEO) and Chief Operating Officer (COO), the General Manager is a senior leadership role responsible for driving clinic performance, supporting strategic business growth, and providing clinical expertise to strengthen the Company's market position and service offerings.

The role serves as a leader and mentor to all Clinic Managers, ensuring the achievement of patient booking targets, service excellence standards, operational effectiveness, and revenue objectives across Singapore Institute of Advanced Medicine Holdings' clinics.

 As a medically qualified professional, the General Manager will provide clinical leadership and subject matter expertise to support sales, marketing, and business development initiatives. This includes contributing to marketing strategies and materials, supporting the introduction of new services, and engaging with referring specialists and healthcare stakeholders to promote the Company's services and capabilities.

 The General Manager will work closely with the CEO and COO on strategic growth initiatives and will play an important role in identifying and evaluating new business opportunities, partnerships, and service developments. This position offers a clear leadership pathway towards executive management and future C-suite responsibilities.

Key Responsibilities

Clinic Leadership & Performance Management

• Lead, mentor, and develop all Clinic Manager to achieve operational excellence and high performance.
• Establish clear performance expectations, KPIs, and accountability measures for Clinic Managers.
• Monitor and drive clinic performance against patient booking, patient experience, service quality, productivity and revenue targets.
• Review clinic performance metrics and implement improvement initiatives where required.
• Foster a culture of patient-centric care, accountability, teamwork, and continuous improvement.
• Support Clinic Managers in workforce planning, resource allocation, and operational problem-solving.
• Conduct regular performance reviews and coaching sessions with Clinic Managers.

Clinical Support for Sales & Marketing

• Provide clinical expertise and medical insight to support sales, marketing, and business development activities.
• Review and contribute to marketing materials, educational content, presentations, and promotional campaigns to ensure clinical accuracy and relevance.
• Support the development and launch of new healthcare services, technologies, and strategic projects.
• Work closely with Sales and Marketing to develop value propositions and clinical positioning strategies.
• Accompany sales and marketing personnel on meetings and engagement sessions with specialists, healthcare providers, and strategic partners where clinical representation adds value.
• Act as a clinical ambassador for the Company's services and capabilities.
• Provide market intelligence and clinical insights to support service development and commercial initiatives.

Business Development & Strategic Projects

• Support the CEO and COO in evaluating and executing strategic business development opportunities.
• Participate in the planning and implementation of new services, partnerships, and growth initiatives.
• Assist in developing business cases, market assessments, and implementation plans for strategic projects.
• Support stakeholder engagement activities with healthcare providers, industry partners, and other relevant organisations.
• Identify opportunities to expand referral networks and strengthen strategic relationships.
• Contribute to the successful rollout and commercialisation of new projects and services.
• Support ongoing innovation and service enhancement initiatives across the organisation.

Stakeholder & Relationship Management

• Build and maintain strong relationships with referring specialists, healthcare professionals, and strategic partners.
• Collaborate closely with Clinic Managers, Sales & Marketing, Medical Affairs, and other functional teams to achieve organisational goals.
• Represent the Company at professional meetings, conferences, industry events, and stakeholder engagements when required.
• Promote the Company's mission, values, and commitment to clinical excellence and patient care.

Financial & Performance Management

• Manage operational budgets, control expenses, and ensure operational and financial discipline.
• Review results and recommend actions to maximize revenue and profitability.

Any adhoc duties as required by the company board of directors and management 

Requirements

• Significant leadership experience within healthcare, medical services, specialist clinics, hospitals, diagnostic imaging, oncology, or related healthcare sectors.
• Experience supporting business development, strategic projects, or healthcare service expansion initiatives.
• Strong understanding of healthcare operations, patient journey management, and service delivery excellence.
• Experience working with medical specialists, healthcare providers, and referral networks.
  Commercial awareness with the ability to balance clinical, operational, and business objectives.

Education & Qualification

• Medical Degree (MBBS, MD or equivalent) with current or previous clinical practice experience preferred.
• Postgraduate qualification in Healthcare Management, Business Administration, Management, or related discipline would be advantageous.
• Sound understanding of the Singapore healthcare landscape and regulatory environment.

Skills & Competencies

• Strong leadership and people development capabilities.
• Ability to coach, mentor, and develop high-performing managers.
• Excellent communication, presentation, and stakeholder management skills.
• Strong business acumen and strategic thinking abilities.
• Ability to build credibility with healthcare professionals and external stakeholders.
• Strong project management and execution capabilities.
• High level of professionalism, integrity, and accountability.

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

We are seeking an experienced, strategic, and results-driven General Manager to oversee Singapore operations. You will be responsible for driving commercial growth, ensuring operational excellence, and maintaining the highest standards of safety and customer service.

Key Responsibilities

Operational Leadership & Flight Support: Oversee daily station operations, including but not limited to comprehensive flight support, ground handling, passenger services, and cargo management to ensure safe, punctual, and efficient operations.

Safety & Security Assurance: Accountable for the station's safety performance, ensuring all operations strictly adhere to aviation security standards and achieve zero-incident running.

Commercial & Market Expansion: Identify and capitalize on new business opportunities, driving local sales and route development with the vision to successfully expand into new markets.

Commercial & Financial Performance: Drive local sales, marketing, and revenue management strategies to meet or exceed regional financial performance indicators (KPIs) and budget targets set by Headquarters. Track, analyze, and regularly report station operational metrics and KPIs to the China headquarters.

Relationship & Network Maintenance: Maintain full compliance with local aviation authorities, government regulations, and corporate safety policies. Build and manage strong relationships with airport authorities, customs, immigration, local vendors, and key corporate clients.

Team Management: Lead, mentor, and develop local station and sales staff to foster a high-performance, customer-centric culture.

Requirements & Qualifications

Experience: Minimum 7–10 years of experience in airline operations or airport management, with at least 3 years in a senior leadership role.

Education: Bachelor’s degree in Aviation Management, Business Administration, or a related field.

Networking & Interpersonal Skills: Exceptional social, networking, and relationship-management skills, with a proven ability to cultivate partnerships within the local aviation ecosystem.

Strategic Vision: Demonstrated vision and ability to navigate market dynamics, pioneer new business channels, and scale local operations.

Leadership: Proven track record of managing cross-functional teams and handling crisis situations effectively.

Skills: Strong understanding of flight support procedures, safety management systems (SMS), and local market dynamics.

Language & Communication: Professional fluency in both spoken and written Mandarin Chinese and English is mandatory. Must be fully proficient in delivering written reports and leading video conferences with the China headquarters.

Note: Only shortlisted candidates will be contacted for an interview.

·       Assists the General Manager in the proper functioning and fulfillment of the objectives of the Talent Development.     

·        Prepares the annual crewing budget for fleet vessels and ensures vessels operate within the projected budget.                        

·       Takes a leadership role to oversee the Crew Management of the fleet and provides related guidance to vessels/manning agents.          

·       Oversees the performance of manning agents and sets standards of service by each agent under the guidance of the General Manager. 

·       Ensures incoming and outgoing invoices and related accounts are monitored, followed up, and approved as required.                    

·       Supervises and controls the members and activities of the division.                  

·       Follows up on crew performance on board and monitors the career development of assigned crew.                                        

·       Maintains and improves relationships with all stakeholders.                                

·       Develops and executes a comprehensive recruitment, training, and retention strategy, after approval by management.       

·       Handles compensation and benefits strategy, including benchmarking.                      

·       Ensures all seafarers are trained as per the training matrix.  

·       Reviews wage rates as indicated in the valid Collective Bargaining Agreements and revises company scaled as required once approved by the Director, Talent Development, and executive management

·       Monitors crew operating budget, provides relevant commentaries where required, and keeps Director, Talent Development advised on developments for necessary action.

·       Monitors department expenses, submits monthly variance reporting to Director, Talent Development; ensures that all reporting employees adhere to company policies and procedures

·       Assists Director, Talent Development in developing measures and initiatives basis identified Fleet Personnel KPIs so results become visible in our financial reporting

·       Assists in the development of key marine HR (Human Resources) initiatives under the guidance of Director, Talent Development as required

·       Maintains contractual relationships with global Fleet Personnel vendors and confirms that the vendor’s performance is regularly monitored and evaluated.

·       Handling Japanese flag vessels.

Management Reporting:

·       Communicates expectations to direct reports, manages performance, and provides leadership and support to team members in a constructive, efficient, and effective way

·       Ensures that all reporting employees adhere to company policies and procedures. Communicates expectations to direct reports, manages performance, and provides leadership and support to team members

·       Is familiar with the Health, Safety Environmental Protection and Quality Policy and understands the responsibilities under the Environmental Management System (EMS). In keeping with this and other compliance policies, understands his/her duty to report any environmental noncompliance and/or concern to his/her manager or members of the senior management team (including the highest level of management) either directly or through the open reporting system as per Management System guidelines

Medical Repatriation and Claims manage:

·       Defines and designs processes and procedures, together with the Crew Claims Advisor, to manage medical repatriation claims

·       Provides guidance to the Crew Claims Advisor in measuring medical claims performance as per company defined KPIs

·       Proposes policy changes where required

Communications and Reporting:

·       Provides guidance and direction to the Senior Fleet Personnel Assistant in coordinating Master/Chief Engineer visit to the charterers’ office and Setting Up for Success Program

·       Working with the Director, Talent Development, enables successful change management in a constructive and effective manner, to aid improving Fleet Personnel performance and mature the organization efficiently

·       Provides support to the Director, Talent Development in development of regional seafarer Forums and leadership conferences as required

Project Management and System Support:

·       Provides Fleet Personnel project management support as required

·       Provides support and user expertise for various system improvement initiatives in various platforms such as Crew Management software, Crew Communications platforms, and the like

·       Performs other duties as assigned including working in other functional areas to cover absences