Job Responsibilities
• Respond to IT requests from all emails, portal, and telephone within the agreed targets.
• Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.
• Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times.
• Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.
• Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.
• Provide basic PC installations and configuration tasks.
Job Requirement
• 2-3 years working experience in a computer related support or and IT operational environment.
• One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10/11).
• Good written and communication skills in English.
• Good interpersonal skills, with a focus on listening and questioning skills.
• Good problem-solving abilities and ability to work under own initiative.
• Maintain adequate knowledge of operating systems and application software.
• Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11).
• Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365.
• Some basis experience with supporting physical networking is desirable but not essential.
- Singaporean or Singapore PR is preferred.
Work Environment
- Office environment
- Must be able to work at customer’s site based on the assigned project deployments
- Work-life balance
- Flexible working arrangement
- Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit
Salary Range : $4000 to $5800 with mobile reimbursement claim max up to $80 and Corporate Grab transport account for travelling related to work purposes. There will be a 12 months' Service Commitment Bonus equivalent of 1 month salary.
