Total 17,250 Full-time customer experience manager job vacancies in Hong Kong

Core Responsibilities:

Counter Duties

• Handle all duties required at the ISC counter, including end-to-end fulfillment for departure and/or arrival orders.
• Receive and process orders accurately and timely on Warehouse Management System (WMS). Perform thorough check on item description, quantity and customer information.
• Monitor order status and coordinate with merchants and runners to ensure timely fulfillment of orders.
• Maintain accurate records of inventory movements, monitor stock levels at the counter, perform stock counts eg. PWP, GWP, coupons and report discrepancies promptly.
• Assist with Changi Rewards membership enquiries, redemptions, and other marketing campaign giveaways as stipulated by CAG. Attend to customers’ enquiries at the counter and upsell commercial services (e.g. Shopping Concierge Services, Changi Rewards, etc.).
• Ensure compliance with SOPs and service standards.

Runner Duties

• Responsible for the transfer, delivery and/or collection of items within terminals (counters, merchants, and NT backroom), ensuring orders are correct and quality checks are performed.

Checker Duties

• Pick, pack and organize items for pick-up or delivery, ensuring accuracy and timeliness of orders

Other Duties

• Perform housekeeping duties and always ensure cleanliness of the counter and backroom.
  Assist with any other duties as assigned by management.

12 hours shift, 4 days work week

Select 1 fixed shift:
10am - 10pm  OR
10pm - 10am

Job Summary

We are a pest control company with stable growth seeking two administrative service personnel who share our commitment to sincere public service.

Responsibilities

• Respond promptly to customer queries to deliver excellent customer service
• Coordinate with relevant departments and staff to resolve customer requests and feedback professionally and timely
• Manage customer feedback and recovery processes to enhance customer satisfaction
• Prepare and process invoices accurately and on schedule
• Organize and maintain customer contact and sales data efficiently
• Perform daily administrative duties as assigned to support operations

Your responsibilities as Assistant Manager, Human Resources will include but not limited to:

Payroll Administration

• Manage end-to-end payroll processing and administration.
• Perform checks for multi-payroll runs, to ensure proper compliance and accuracy in payroll processing.
• Conduct reconciliation of salary, wages and bonuses information to ensure the accuracy of monthly payroll payment.
• Stay updated on relevant legislation, regulations, and trends related to compensation and benefits, and ensure compliance with all legal requirements.
• Maintain accurate employee payroll records in HR systems.

Benefits Management & Administration

• Manage employee benefits programs including insurance, welfare claims, and other welfare initiatives.
• Liaise with service providers for renewals, claims, and policy updates.
• Monitor benefits utilization and recommend improvements where necessary.

Compensation Management

• Assist in the development, review, and implementation of salary structures, grading systems, and compensation frameworks.
• Support annual salary review, promotion and bonus exercises, including data validation and budget tracking and control.
• Conduct market benchmarking and salary surveys to ensure competitiveness.
• Ensure proper documentation and audit trail for all compensation-related decisions

Data Analysis & Reporting

• Assist in annual budget preparation and forecast.
• Prepare reports on compensation trends, headcount costs, incentive effectiveness, and benefits utilization.
• Analyze HR data to support management decision-making.
• Ensure data accuracy and confidentiality in line with PDPA requirements.

Recruitment

• Manage recruitment processes for managerial positions.
• Manage employee master data update in HRIS for managerial positions.

Policies & Governance

• Assist in the development and review of HR policies relating to compensation and benefits.
• Ensure all compensation and benefits practices are audit-compliant and aligned with internal governance standard and business objectives.

Employee Communication

• Respond to employee queries related to payroll and benefits matters.
• Prepare employee communication on compensation and benefits related matters.

HR Team Development

• Responsible for development of HR team members through coaching, on-the-job guidance, and knowledge sharing to enhance functional competencies.
• Support succession planning and talent development within the HR function to ensure continuity and capability growth.

Others

• Any other legal assignments requested by the Management from time to time.

Are you a natural leader who thrives on coaching others to victory?

Join the Global Leader, Right Here in Malaysia

For over 50 years, Rentokil Initial has been the brand Malaysians trust. We are the premier name in the pest control and hygiene services industry, dedicated to protecting people, enhancing lives, and preserving our planet. 

As our presence expands across 11 major cities nationwide, we are looking for a passionate and dynamic Sales Manager to lead the charge. If you are a motivated "player-coach" who loves to build and inspire a high-performing team, this is your opportunity

How You'll Make an Impact

1. Team Leadership & Coaching:

• Mentor & Develop: Act as a true "player-coach," spending significant time in the field to provide real-time coaching, feedback and support.
• Inspire & Align: Lead high-energy team meetings, translating company strategy into a clear, actionable sales plan.
• Drive Performance: Develop your team into sales superstars, managing their activity, pipeline, and skill gaps to ensure success.

2. Strategic Growth & Revenue:

• Own Your Market: Take full accountability for the branch's top-line revenue, driving new business acquisition, client retention, price increases, and cross-selling opportunities.
• Be a Data-Driven Strategist: Use sales data to review pipelines, identify winning strategies, and forecast accurately.
• Become the Market Expert: Keep a pulse on market trends and competitors, sharpening our unique selling propositions.

3. Customer & Operational Excellence:

• Champion Customer Relationships: Personally visit key clients to understand their needs, gather feedback, and ensure we are delivering service that delights.
• Act as the Key Problem-Solver: Be the central point of contact for complex service issues. You will be hands-on, liaising directly with clients and internal departments (like Service and Operations) to manage challenges and see them through to a successful resolution.
• Quarterback Major Deals: Guide your team in coordinating, negotiating, and closing complex contracts, ensuring a smooth handover to operations.
• Be Hands-On: Be agile and ready to conduct on-site inspections (yes, sometimes under the sun!) to support your team and secure new business.
• Drive Accountability: Take responsibility by ensuring your team's daily sales activities are accurately and promptly updated in our system.
• Collaborate to Win: Work closely with service and finance teams to ensure a seamless customer experience, including assisting with collections.

What It Takes to Succeed:

• A "Leader-Coach" Mentality: Dynamic, results-oriented, and believes in building people up. You excel at fostering teamwork and positive energy.
• Proven Leadership: At least 5 years of successful sales management or supervisory experience. A Diploma or Degree in any field is a plus.
• Data-Driven & Analytical: Use data to make decisions, manage performance, and coach your team effectively.
• A Master Networker: Natural talent for building and maintaining strong, trust-based customer relationships.
• Resilient & Autonomous: Self-starter who thrives on challenges and can work independently to get the job done.
• Field-Ready: Comfortable working outdoors, conducting on-site visits, and leading from the front.
• The Essentials: Must possess a valid driver's license, own vehicle and a Malaysian citizen or hold relevant resident status.

Why You'll Love Working With Us

We invest in our people. We offer a competitive package and a culture of success.

• Attractive Compensation: Base salary and sales incentives.
• Travel Support: Transportation allowance and fuel card.
• Total Wellness: Comprehensive medical, specialist, dental, and optical plans.
• Peace of Mind: Full coverage for Surgical & Hospitalization, Term Life, and Personal Accident insurance.
• Future-Proofing: Additional retirement benefits to secure your future.
• The Perks: Staff purchase plans, a mobile phone, and all the smart tools you need to succeed.

Ready to Make an Impact?

You won’t be starting from scratch. You'll join a high-energy, competitive team that is laser-focused on results. We provide extensive product training and hands-on support from our in-house specialists.

This is more than a job. It's a career with the industry leader.  Don't wait.  Apply now and let's grow together!

Location:

Rentokil Initial Kota Kinabalu, DBKK No 37, Lot 19, Kuala Neutron, Neutron Riverside, Jalan Tuaran Bypass, 88450 Kota Kinabalu, Sabah.

Tuition Centre in Ang Mo Kio Requires Customer Service & Admin Team Lead

Customer Service & Admin Team Lead

Job Description:


1. Team Leadership & Supervision

• Lead, manage, and support a team of three (3) Customer Service & Admin Specialists in their daily responsibilities.

• Lead regular team huddles to brief the team on updates, operational instructions, and expectations.

• Allocate tasks, set priorities, and ensure all work is completed accurately and on time.

• Monitor team performance, provide coaching and guidance, and ensure consistent customer service standards.

• Act as the first point of escalation for administrative issues before involving the Head of Operations.

• Ensure SOPs and workflows are followed, and identify opportunities for continuous improvement to increase efficiency.

2. Centre Management & Frontline Experience

• Oversee daily centre operations, ensuring the centre is neat, organised, and welcoming at all times.

• Greet and engage students and parents in a friendly and professional manner, while ensuring the team upholds the same service standard.

• Manage monthly pantry supply orders (including F&B and cleaning supplies) and coordinate with cleaning vendors to maintain centre cleanliness.

• Take ownership of the centre’s day-to-day cleanliness and overall physical presentation.

3. Daily Operations & Customer Handling

• Handle customer enquiries across all channels, including phone, text, walk-ins, social media, and email.

• Ensure timely responses and satisfactory resolution of customer feedback and concerns.

• Step in to manage complex or sensitive cases and escalate when necessary.

• Prepare and send clear, timely communications to parents and students regarding programmes, schedules, fees, and centre updates, including last-minute changes.

• Assist in organising events and promotional activities (e.g. webinars) to attract new students and retain existing ones, in collaboration with the marketing team.

4. Student Administration, Billing & Records

• Process student registrations, course enrolments, and payment matters accurately and in a timely manner.

• Prepare and issue monthly billing invoices to parents and follow up on payment matters.

• Maintain and audit student and staff records in the iEduCentre system, ensuring data accuracy through both direct input and team oversight.

5. Escalation, Reporting & Support

• Act as the first point of escalation for operational and customer-related issues.

• Report regularly to the Head of Operations on admin operations, recurring issues, and team performance.

• Support ad-hoc operational needs and assist other departments when required.

6. Tutor & Academic Administrative Support

• Assist tutors with administrative matters when necessary, including the printing of class materials and mailing of study resources to students.

Requirements:

Minimum Diploma

Working hours : 4 weekdays (12.45pm to 9.15pm) + 1 weekend (Sat) (9am - 7pm)

Passionate in customer service

2-3 years experience in customer service

Experience in a supervisory role will be good

Confident and tactful in handling customer’s needs

Strong interpersonal and communication skills

Positive work attitude, self-driven, independent, team player with a strong service mindset

Meticulous and systematic with administrative procedures

Skilled in basic office skills (excel, word) and computing skills

Prior experience in frontline customer service jobs will be a bonus

Able to handle difficult customers confidently

Job Description:

• In charge of preparation and processing of sales order and handling of documentations
• Responsible ensuring the accuracy in documents and emails as well as preventing errors and maintaining smooth operations
• In charge of following up on the status of sales orders, payment checks as well as liaison with the relevant departments and organisation
• Responsible in supporting teamwork and assist with ad-hoc task

Job Requirement:

• Minimum Diploma in Business Adminstration or relevant
• Minimum 2 years of working experience in sales support / customer service with knowledge of shipping terms and export documentation
• Letter of Credit knowledge will be a advantage

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Title: Customer Service (ID4809)
Location: Boon Lay (Penjuru)
Working Hours: 5.5 days work: Monday to Friday: 8:30am – 5.30pm, Saturday : 8:00am – 12.30pm
Salary: :$2500-$2800

Customer Service
Key Responsibilities
• Act as the main point of contact for assigned clients on daily operations including inbound, outbound, and inventory matters.
• Perform accurate data entry and transactions in the Warehouse Management System (WMS).
• Handle order processing: receiving, putaway, picking, packing, cancellations, etc.
• Monitor and maintain inventory accuracy, including preparation for stock takes and audits.
• Prepare timely and accurate monthly reports and billing documents in coordination with the accounts team.
• Respond to customer inquiries promptly and professionally via email or phone.
• Ensure compliance with workplace safety and security protocols.
• Maintain proper documentation and filing systems for audits and traceability.
• Uphold housekeeping and 5S standards in the office area.
• Support internal and external audits as required.

Customer Service Executive (Sea freight)

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months

Salary: $2800- $3200, open to negotiate depends on experience

Location: Jalan Pemimpin, Singapore 577177 (Marymount)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Duration: 1 year contract

Working Hours: Monday to Friday, 8.45am to 6pm

Working Location: Bukit Batok, Woodlands, Cashew, Fort Canning (rotational)

Summary:

This role provides a professional TOP handover experience for our customers and to assist in the timely rectification/resolve of customers’ complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.

Responsibilities:

You act as a bridge between homeowners, contractors, and the customer service team.

1. Pre-handover preparation (before keys are handed over)

• Work with contractors to ensure everything needed for handover is ready (documents, checklists, unit information)

• Make sure all units are properly prepared for buyers to inspect and receive

2. Unit inspection (very important part of the job)

• Inspect every unit before handover

• Check for defects such as paint issues, broken fittings, plumbing or electrical issues, finishing problems. Additionally, you are required to confirm whether the unit is ready to be handed over to the buyer.

3. Defects coordination (after inspection / handover)

• Track and follow up on defects reported by homeowners

• Liaise with main contractors to fix issues within deadlines

4. Customer complaint handling

• Respond to homeowner complaints related to defects or unit condition

• Ensure issues are resolved properly and homeowners are satisfied
  

Requirements:

• ‘A’ Level/Diploma in real estate or relevant discipline

• Minimum 2 – 3 years in real estate and customer service

• Good written and verbal communications skills

• Good organizational and problem-solving skills

• Customer oriented

• Adaptable to new and changing situations
  

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA Reg. ID: R25157446 (Katherine Carlen)

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No: 01C4394

Employment Type: Full-time

Position: Entry Level | Immediate Start Available

Entry-Level Campaign Specialist (Training Provided)

Looking to start your career in a fast-paced and exciting environment? Join us to gain hands-on experience in events, campaigns, and customer engagement!

What You’ll Do

• Assist in events and promotional activities
• Support marketing campaigns to grow brand awareness
• Work with the team to ensure smooth event operations
• Interact with customers and represent brands professionally

What You’ll Get

• Full training provided
• One-on-one mentorship
• Career growth opportunities
• Travel opportunities
• Performance-based earnings

Who We’re Looking For

• Good communication and teamwork skills
• Willing to learn and grow
• Responsible and have a proactive attitude
• No experience needed

Only shortlisted candidates will be contacted.

CUSTOMER SERVICES EXECUTIVE (FULL/PART-TIME)

HIGHLIGHTS
- Wonderful Colleagues & Customers
- Choice of next-to-MRT locations in East (Tampines), West (Commonwealth) or Central (Tanjong Pagar/Novena)
- Full-Time & Part-Time Positions Available
- Christian working environment

JOB DESCRIPTION
Set in a lifestyle enrichment industry, this position is the face of hospitality and personalised service in the leading executive music training centre in Singapore. This role supports members and patrons by offering a positive and responsive experience from initial inquiry to daily support and long-term relationship management. Ideal for a detail-oriented, service-driven professional, this role enhances the reputation of the institution through a seamless blend of warmth, discretion, and operational excellence.

OFFICIAL DUTIES
Drawing an annual package of up to $50K, you will be responsible for ensuring smooth front-end operations while assisting the customer services manager in related duties.

REQUIREMENTS
The candidate should possess experience as a customer service executive or call centre experience. Good communication skills and a strong command of English and Mandarin will be an advantage (in order to handle queries and feedback from English and Mandarin speaking customers). The candidate should desire to work in an environment consisting of christian staff and customers during retail working hours. All are welcome to apply.

IDEAL QUALIFICATIONS:

1. 2+ years in either sales, hospitality, concierge or customer services
2. Excellent interpersonal and communication skills, with a deep understanding of customer care
3. Background or strong interest in music, arts, or education
4. Professional, polished demeanor and ability to engage comfortably with customers and VIPs.
5. Experience with CRM or office software

- 2X Full-Time and Part-Time position(s) available; Immediate availability
- First-class spoken English and Mandarin with strong communication skills
- Customer-focused and organized

- Choice of work locations in CBD, CENTRAL, WEST or EAST
- Only locals or PR may apply
- Full-Time 5.5 days/week

- Part-Time ~20hrs/week ($15-$18/hr)
- Optional Rotational Work Shift
- Alternate weekday/weekend off

REQUIREMENTS

• Knowledgeable in IT Products and Services
• Candidates with customer service experience are preferred
• Fresh candidates are also welcome to apply

RESPONSIBILITIES

• To do database calling and updating for existing and raw customers
• To perform minimum 50 calls per day
• To update Hubspot/CRM portal on sales opportunity & leads
• Responsible for products leads, funnel reports, sales follow up
• To answer customers’ queries on product areas
• To provide quotation to customers
• To attend in-house technical/ sales training when necessary
• To check product costing and information
• To perform administrative duties as assigned

Join our dynamic team in a vibrant and collaborative work setting. Our team, comprised of young, enthusiastic and energetic individuals, strives collectively to achieve our shared objectives. Embrace a workplace where casual attire is acceptable, fostering a comfortable yet professional atmosphere. As we collectively meet daily goals, you'll progress through diverse roles, expanding your job scope and skill set. Gain a comprehensive understanding of the entire company operation, with management guiding you towards a role that aligns with your strengths and preferences.

As you progress in your career with us, you will have the opportunity to take on leadership roles, including mentorship and team management, playing a pivotal role in your professional development.

Enjoy quality break time engaging in games, lunch, and friendly conversations. Recognizing our accomplishments, we will reward ourselves in various team-bonding activities.

Job Description:

• Engage with parents to gather details for their tutor requests.
• Match suitable home tutors to parents based on specified criteria.
• Clear inquiries through WhatsApp, Email, and SMS systems.
• Accurately input administrative details into our system.
• Issue invoices and manage outstanding payments from clients

Requirements:

• Diploma/Degree Holder. (Fresh Grads are welcome to apply)
• Singaporean/Singapore PR Holder.
• Meticulous and organized
• Strong communication skills (verbal and written).
• Capable of thriving in a fast-paced environment.
• Demonstrated ability to handle individual tasks and work effectively within a team.
• Eager to learn and committed to personal growth.

Working Hours:

Full-Time: 4 weekdays + 1 weekend (9:00 am - 6:45 pm / 10:15 am - 8:00 pm)

Starting Pay $3000-$3500/month, Career progression is available!

1-year contract-based commitment; long-term commitment

Role:

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

Responsibilities

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc

• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission

• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies

• Understand clients’ backgrounds and write cover letters to best present their profiles

• Ensure high work accuracy is delivered in all applications to the government bodies

• Provide exceptional customer experience and maintain high standards of service

• Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time

• Updating and maintaining respective tracking sheets accurately in an organized and timely manner

• Any other duties assigned by Management

Requirements

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent

• Strong communication skills with Chinese client and good written English skills

• Prior client management experience is required

• Preferably with at least 2 years of experience in customer facing & handling large volume of document . Client and project management experience is a plus

• No prior immigration experience is required as on-the-job training will be provided.

• Good time management skills & must be able to handle a high volume of digital documents

• Ability to plan workload and meet deadlines

Working hours:

Mon to Fri 9am - 6.30pm ( Hybrid Available )

TOMRA Recycling is seeking an experienced and entrepreneurial Area Sales Manager – Southeast Asia to drive business growth across the Southeast Asian recycling market. Based in Malaysia and working remotely, this role will focus on developing new business opportunities, managing customer relationships, and promoting TOMRA’s sensor-based sorting solutions across multiple Southeast Asian countries.

The successful candidate will work closely with the Sales Manager, New Markets, and the Head of Sales APAC, while collaborating with customers, partners, suppliers, and internal technical experts to develop and execute long-term growth strategies in the waste and metal recycling industries.