Total 1,567 construction quality control job vacancies in Hong Kong

Sales Executive 

Location: 13A Pandan Crescent, Singapore 128478

Working days: 5.5 days
Working time: 8:30am – 18:00pm (Mon-Fri) 8:30am – 12:30pm (Sat)
Salary: $3000 + comm

Job Summary
The Sales Executive is responsible for driving business growth by developing new sales opportunities, maintaining strong client relationships, and executing effective sales strategies. This role involves managing regional sales activities, supporting dealers and sales team, and ensuring the achievement of sales targets. The ideal candidate will also provide technical support to clients and stay informed of market trends and industry developments.

Key Responsibilities

• Identify, develop, and secure new business opportunities to expand the company’s market presence
• Build and maintain strong relationships with key clients, distributors, and business partners
• Conduct client meetings both virtually and in person, including regular sales visits
• Present, demonstrate, and promote company products and solutions effectively
• Negotiate contracts, pricing, and service packages to achieve mutually beneficial agreements
• Assist in planning, leading, and executing regional sales and marketing activities
• Develop and implement effective sales strategies to meet or exceed sales targets
• Work closely with dealers and manage the sales team to drive performance
• Achieve monthly, quarterly, and annual sales targets
• Conduct market research to analyze industry trends and customer needs
• Maintain accurate and up-to-date sales records, forecasts, and reports
• Prepare and deliver sales proposals, presentations, and performance reports to management
• Provide technical information and product support to clients
• Address customer inquiries and ensure a high level of customer satisfaction

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

About the Role:
We are seeking an experienced and results-driven Project Manager to oversee civil and construction projects across Singapore. You will lead project teams, manage resources, and ensure the successful delivery of projects from inception to completion, adhering to the highest standards of safety, quality, and efficiency.

Key Responsibilities:

• End-to-End Project Management: Plan, execute, and close projects across various civil and construction scopes, ensuring they are delivered on time, within budget, and to specifications.

• Site Supervision & Coordination: Oversee islandwide project sites, coordinating with contractors, engineers, and subcontractors to maintain workflow and resolve on-site issues.

• Stakeholder Management: Act as the main point of contact for clients, consultants, and authorities. Conduct regular meetings and provide timely updates.

• Team Leadership: Lead and mentor site supervisors, engineers, and workers, ensuring clear task delegation and performance standards.

• Resource & Risk Management: Manage project resources, schedules, and budgets. Identify potential risks and implement effective mitigation strategies.

• Compliance & Safety: Ensure all works comply with BCA, MOM, and other regulatory requirements. Enforce strict safety protocols across all sites.

• Reporting & Documentation: Prepare progress reports, project documentation, and financial summaries for management and clients.

• Quality Assurance: Conduct regular site inspections to ensure workmanship meets project and industry standards.

Requirements:

• Bachelor’s Degree in Civil Engineering, Construction Management, or related field.

• Minimum 5 years of experience in civil/construction project management,

• Strong knowledge of construction methods, materials, and regulations in Singapore.

• Excellent leadership, communication, and problem-solving skills.

• Proficient in MS Project, AutoCAD, and MS Office.

Summary

Transcelestial’s vision is to improve the connectivity experience for the next billion people. We believe that connectivity is a human right and Transcelestial is on a mission to solve the problem of internet distribution and provide affordable, high-speed internet to everyone.

Transcelestial’s next-generation wireless laser communication technology is one of the most effective solutions in the distribution of high-quality, high-speed internet connectivity, making it well-poised to solve civilization’s long-term communication needs - and ultimately improve connectivity for 1 billion users globally.

Highly reliable and secure, its light-weight, shoe-box sized CENTAURI device leverages its proprietary laser technology to create a wireless distribution network and can be quickly, easily and cost-effectively installed on any standard telecom pole or tower at a faster time-to-market than standard fiber-optic cable.

Over the longer-term, Transcelestial aims to develop a constellation of small satellites positioned in Low Earth Orbit, allowing their laser network to not only beam across cities but upwards to connect continents across the world too.

Our Values

• Lean & Simple. Our products are simple to use, we focus on what matters, we solve issues one by one and we spend smart.
• Approachable. Whoever you are, wherever you come from, don’t be shy! The best ideas can come from anywhere in the organisation.
• Supportive. We are a bunch of smart individuals delivering at their best working in teams. If you face an issue, you can be sure someone will jump in and help you.
• End user obsessed. Customers and end users are at the core of everything we do.
• Relentless innovators. Our technology is at the forefront of innovation. We are curious, we question everything, we love research and are passionate about the next big thing.

About the Role

The Senior Control Software Engineer (Space Laser Communications) is responsible for design and performance improvements of control systems at Transcelestial, specifically for our space laser communication devices. This position is part of the Space Team, led by Dr. Jan Smisek (https://www.linkedin.com/in/jan-smisek/). This position will also interact with the rest of the hardware, manufacturing and software design teams to assist with the overall development of the optical systems and new optical alignment technologies.

As a Senior Control Software Engineer, you will:

• Develop and maintain embedded software for laser-based communication devices, focusing on control design for high-performance, fault-tolerant systems.
• Define and implement technical requirements for key software components, such as control systems, signal processing, modulation/demodulation algorithms, fault detection.
• Collaborate with hardware and systems engineering teams to ensure seamless software-hardware integration and optimization for performance in space environments.
• Design software that adheres to industry standards and best practices, ensuring robustness in space applications.
• Develop, test, and validate software using both simulations and hardware-in-the-loop (HIL) environments. Contribute to system-level test plans, including hardware-software integration and comprehensive validation in various mission scenarios.

What you will bring:

• Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Aerospace Engineering, Software Engineering, or equivalent practical experience.
• 5+ years of experience in C++ software development, specifically for embedded systems in challenging environments.
• Proven ability to work independently while also thriving in a collaborative, cross-functional, and potentially international team.
• Strong problem-solving skills, with a history of diagnosing and addressing complex technical challenges.

It is a bonus if you:

• Experience working on laser-based communication, especially in aerospace applications.
• Experience with ADCS (Attitude Determination and Control Systems) for spacecraft.
• Hands-on experience with satellite missions, preferably through the full lifecycle of a spacecraft or its components.
• Proficiency with orbital simulation software (e.g., STK, Matlab Aerospace toolbox).
• Familiarity with control systems design, including development, testing, and validation in simulations (e.g., Mathworks Simulink) and on real hardware.
• Direct experience in developing embedded software for satellite communication payloads, with a solid grasp of space industry standards.
• Expertise with Robot Operating System (ROS/ROS2), and experience in integrating ROS modules into aerospace systems.
• Demonstrated experience with hardware-in-the-loop testing and system-level test planning.
• Signal processing and control algorithm development for spacecraft applications, including modulation/demodulation, fault tolerance, and encryption.
• Experience with FPGA development and integration for high-performance systems.

What’s in it for you:

• Be part of a high-performing team working on groundbreaking technology
• Earn a competitive salary and stock options package
• Company-provided Macbook Laptop
• Generous Annual Leave
• Comprehensive, top-tier medical benefits
• Daily lunch allowance (in-office)
• Free coffee and snacks
• A monthly “Nerd” fund for professional development

More About Transcelestial

Transcelestial has won numerous industry and global awards including the SPIFFY San Andreas Award for Most Disruptive Technology by Telecom Council, Forbes 30 Under 30 and Prestige 40 under 40 for our CTO Dr. Mohammad Danesh, Edge 35 Under 35 to our CEO Rohit Jha, The Most Ambitious Start-Up in Photonics Award by The Optical Society (OSA), etc.

Founded in Dec 2016, the Transcelestial team is located in Singapore and is backed by major investors such as Wavemaker Partners, EDBI, Airbus Ventures, Kickstart Ventures, Cap Vista, SEEDS Capital (Enterprise SG), Entrepreneur First, Partech Ventures, 500 Startups, AirTree Ventures, Tekton Ventures, SGInnovate, SparkLabs Global Ventures, Michael Seibel (CEO of Y-Combinator, Founder of Twitch.tv), Charles Songhurst (Microsoft’s former Head of Corporate Strategy) and others.

Role Overview

We are seeking a Software Engineer, Quality & Platform (Generative AI) to support the quality, reliability, security, and performance of enterprise-grade AI applications and agent orchestration platforms.

This role combines software engineering, test automation, platform quality assurance, and Generative AI validation. The successful candidate will contribute to the establishment of testing frameworks, quality engineering practices, AI evaluation methodologies, and platform engineering capabilities. Over time, the role will expand into software development, platform enhancement, and data engineering initiatives.

Key Responsibilities

Quality Engineering and Test Automation

• Design, develop, and maintain automated testing frameworks for enterprise AI applications and platform services.

• Develop test strategies, test plans, and quality assurance processes covering application functionality, APIs, integrations, security, and user interfaces.

• Establish automated validation approaches for AI-generated outputs, Retrieval-Augmented Generation (RAG) solutions, and AI workflows.

• Design and maintain high-quality test datasets, synthetic test data, and evaluation scenarios while ensuring compliance with data privacy and security requirements.

• Evaluate AI application behaviour, model responses, prompt changes, and platform quality metrics.

API and Streaming Validation

• Design and execute automated tests for APIs, streaming services, and real-time application components.

• Validate application workflows, state transitions, error handling, timeout management, and integration reliability.

• Support testing of backend services and distributed system interactions.

Security and Platform Testing

• Validate role-based access controls, tenant isolation mechanisms, authentication workflows, and platform security controls.

• Perform testing of isolated execution environments, application sandboxing, and secure workflow execution.

• Support security validation activities and contribute to platform risk mitigation initiatives.

End-to-End Automation

• Design, develop, and maintain end-to-end automation frameworks using modern testing technologies.

• Validate user interface components, workflow interactions, document processing features, and application integrations.

• Ensure application quality across multiple environments and deployment stages.

CI/CD and Quality Governance

• Integrate automated testing frameworks within CI/CD pipelines.

• Establish quality controls and deployment validation processes to support reliable software delivery.

• Collaborate with engineering and DevSecOps teams to improve platform quality and deployment readiness.

Performance and Reliability Testing

• Develop and execute performance, load, scalability, and reliability testing activities.

• Monitor application performance characteristics and identify potential bottlenecks.

• Support optimisation efforts for AI services, APIs, and platform infrastructure.

Cross-Functional Engineering Responsibilities

• Contribute to software development activities, platform enhancements, and feature implementation as platform quality frameworks mature.

• Support data engineering, analytics, and platform initiatives where required.

• Promote quality engineering best practices and support development teams in implementing automated testing and validation approaches.

Requirements

Qualifications and Experience

• Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related discipline.

• At least 3 years of experience in Software Engineering, Quality Engineering, Test Automation, or Software Development Engineer in Test (SDET) roles.

• Strong programming skills in Python and JavaScript/TypeScript.

• Experience developing automated testing frameworks using tools such as Playwright, Cypress, Pytest, Postman, or equivalent technologies.

• Experience testing APIs, distributed systems, and cloud-native applications.

• Strong troubleshooting, debugging, and root-cause analysis capabilities.

• Experience working with containerised or distributed environments.

• Proficiency in SQL and relational database technologies, including PostgreSQL.

• Familiarity with cloud platforms and services, including AWS or equivalent cloud technologies.

• Experience handling test data management, synthetic data generation, and privacy-sensitive environments.

• Interest in Generative AI technologies, AI application testing, Retrieval-Augmented Generation (RAG), and AI platform quality assurance.

Preferred Experience

• Previous experience in software development, data engineering, analytics, or platform engineering.

• Experience with automated security testing tools and application security validation.

• Experience working in highly regulated, security-sensitive, or compliance-driven environments.

• Familiarity with AI evaluation, observability, monitoring, or model validation frameworks.

Additional Information

• Appointment level and remuneration will be commensurate with qualifications, skills, and relevant experience.

• Project Planning: Develop initial cost estimates, project scopes, and construction schedules.
• Site Supervision: Oversee day-to-day operations on the job site to guarantee construction standards and proper materials are used.
• Resource Management: Hire, manage, and coordinate the daily activities of subcontractors and laborers.
• Compliance & Safety: Ensure the site complies with all legal requirements, building codes, and workplace safety regulations.
• Financial Oversight: Manage the budget, approve invoices, process change orders, and track project costs.
• Stakeholder Communication: Hold regular meetings and provide progress and budget reports to clients and executives.
• Problem Solving: Mitigate delays, resolve on-site emergencies, and troubleshoot design or structural issues.

Requirements:

• A solid technical background and a bachelor's degree or diploma in naval architecture, marine engineering, or a related field.
• Five years or more of construction management experience
• Understanding of the new construction project.

Job Description:

• Handling day to day construction site environmental issues;
• Critically reviewing, abstracting, and summarising regulatory and client requirements for all areas of environmental compliance;
• Coordinate and advice project teams on environmental requirement;
• Monitor and review all environmental issues and support to the Project Managers;
• Prepare and submit site environmental control programmes and reports;
• Conduct regular inspections to ensure ECM and environmental plan in place;
• Liaise with MOM, NEA, PUB, and other relevant authorities, etc;
• Facilitate and conduct internal auditing to ensure compliance with ISO 9001, ISO 14001, and ISO 45001 standards, GGBS, and BizSafe;
• Any other ad hoc duties that may be assigned.

Requirements

• Diploma/Degree in Engineering or relevant field equivalent;
• Minimum 3 years of relevant working experience in construction, environmental or related fields;
• NEA registered Environmental Control Officer (ECO);
• PUB registered Earth Control Measure Officer (ECMO);
• Familiar with GGBS Green and Gracious Builders scheme audit;
• At least merit or excellence grade;
• Green environmental conscious;
• Possess high level of initiative, strong interpersonal and communication skills
• Valid Licences from NEA and PUB

Remuneration shall commensurate with working experience and qualifications.

Suitable candidates are encouraged to apply to this position via Apply Now button or email to Career@kah.com.sg

Only shortlisted candidates will be notified.

• Assisting supervisors with structural design, planning, layout, and installation.
• Form work for column,beam,slab etc
• staircase construction
• Conduct repair work and installation of drywall, stairs, and other fixtures as required.
• Ability to assess the quality of woodwork and materials.
• Loading
• Unloading
• Ability to operate tools, machines, and other equipment.
• Compliance with local building codes, and health and safety regulations.

Job Description

• Industry/ Organization Type: Wholesales & Retails Trade
• Position Title: Sales/ Business Development Executive – (Landscape / Construction)
• Working Location: East Area
• Working Hours: 5 days (Monday-Friday, 8.30AM – 5.30PM)
• Salary Package: Basic Salary
• Duration: Permanent

Key Responsibilities

• Build and manage trusted relationships with assigned clients, serve as the primary contact to ensure a seamless, positive experience.
• Understand client needs, objectives, and challenges to craft tailored indoor plant and landscape solutions, prepare consultative proposals.
• Manage both new and existing accounts to achieve sales targets, driving new-customer acquisition, retention, and revenue growth.
• Negotiate and close deals and capture/resolve customer feedback.
• Collaborate with Operations, Accounts, and the CRS team to coordinate delivery and service, share client insights to improve offerings.
• Monitor, analyze, and report on sales performance to Sales Manager.
• Other ad-hoc duties as assigned

APPLY NOW!!!

• Excellent communication, listening, presentation, and interpersonal skills, comfortable engaging with people at all levels.
• Diploma in landscape or horticulture (or related) with at least 2 years’ landscape industry experience.
• Strong analytical mindset, meticulous and effective at problem‑solving.
• Proven negotiation and deal‑closing skills, able to understand client business needs and tailor solutions.
• Comfortable using business systems, especially Microsoft Dynamics 365 Business Central.
• Strict adherence to established procedures and workflows.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #80220 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

About the Role

Be part of a team dedicated to enhancing patient experience and strengthening community engagement across healthcare settings. This role offers the opportunity to make a meaningful impact through patient relations, service recovery, engagement campaigns, and service improvement initiatives. If you are passionate about people, enjoy interacting with diverse stakeholders, and thrive in a fast-paced, service-oriented environment, this is a rewarding opportunity to drive positive change and improve care experiences.

Who Should Apply

• Individuals passionate about improving patient experience and building meaningful community relationships.
• Professionals who enjoy engaging with people, resolving service issues, and driving service excellence initiatives.
• Strong communicators who are proactive, empathetic, and comfortable working in dynamic, fast-paced environments.

Key Responsibilities

• Manage patient feedback and related matters, including investigations, service recovery, follow-up actions, response drafting, and reporting.
• Engage patients to gather feedback and identify opportunities for service improvement and enhanced patient experience.
• Partner with frontline staff and stakeholders to address feedback issues and support service recovery initiatives.
• Facilitate patient engagement activities such as focus group sessions and community outreach initiatives.
• Prepare reports, analyse feedback trends, and share insights with management and relevant departments.
• Build and maintain positive relationships with patients, caregivers, healthcare professionals, and internal teams.
• Identify meaningful stories and contribute content for internal newsletters and engagement communications.
• Drive on-ground campaigns and service improvement initiatives across multiple locations.
• Support ad-hoc projects and departmental initiatives as assigned.

Requirements

• Degree qualification with 2–3 years of experience in healthcare, hospitality, customer relations, or service-related industries.
• Strong verbal and written communication skills in English; ability to converse in local dialects or additional languages is advantageous.
• Customer-centric with strong interpersonal skills and confidence engaging stakeholders at all levels.
• Passionate about community engagement, patient experience, and frontline interaction.
• Comfortable managing campaigns and activities across different locations.
• IT-savvy and proficient in Microsoft Office applications; exposure to SharePoint or related systems is a plus.
• Able to interpret data, analyse trends, and support reporting needs.

Qualified applicants, please send a copy of your resume in MS Word to:

melanietay@recruitexpress.com.sg

or call Melanie at 6736 3280 for further enquiries

All information will be treated with confidentiality and only selected candidates would be notified

Consultant: Melanie Zheng Zhiyuan

Designation: Principal Consultant/Division Manager

CEI Reg No: R1104774

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599

Responsibilities

• Coordinate and mintain company's QHSSE accredition
• Collaborate with key stakeholders to drive compliance accountability, adherence and improvements
• Perform internal quality audits that address certification and contractual requirements
• Ensure effective implementation of non-conformance, corrective action and preventive action management processes
• Assist QMS Lead to liaise between stakeholders for external quality audits, follow up in corrective/preventive actions
• Assist cost control function assigned by cost manager
• Validate and updating quality process procedures

Requirements

• Diploma in any field
• Minimum 2 years working experience in a quality function
• Thorough understanding of the principles and practice of Quality Management Systems i
• Qualified and trained internal auditor in ISO 9001:2015
• Good communication and interpersonal skills
• Independent worker and team player
• Good time management and organizational skills

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description

• Industry/ Organization Type: Building & Construction
• Position Title: Sales Manager (Construction)
• Working Location: Tampines
• Working Hours: 5.5 days (Monday - Friday, 8.30am - 5.30pm, Saturday 8.30am - 12.30pm)
• Salary Package: Basic + AWS + Transport Allowance (if have own vehicle)
• Duration: Permanent

Key Responsibilities

• Manage the creation and approval of sales quotations, proposals, and tenders.
• Work with the Project Team to estimate costs and handle procurement.
• Develop and execute strategic sales plans.
• Cultivate and strengthen relationships with key clients, vendors, and stakeholders.
• Identify new business opportunities and engage with prospects to promote products and services.
• Negotiate and finalize deals, collecting feedback to improve services.
• Perform thorough market and competitor research.
• Represent the company in client meetings and on site visits.
• Monitor sales performance metrics and manage sales pipelines.
• Ensure all sales documentation is accurate and completed on time for monthly reports.

APPLY NOW!!!

• Diploma/Degree in Construction, Mechanical Engineering, Sales, Marketing, or a related field is preferred.
• At least 3 year of sales experience desired.
• Preference for candidates with a Class 3 Driving License and their own vehicle, although this is not mandatory.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #76396 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Our esteemed client in the Food Manufacturing industry is seeking a Food Quality & Production Executive/ Food Technologist to join their dynamic team:

• Employment Type: Permanent
• Position: Food Quality & Production Executive/ Food Technologist
• Location: West, Singapore
• Working Hours: 5.5 days (Saturday half day)
• Salary Package: Up to $2,700 + AWS + Bonus

Job Responsibilities:

• Support food safety and quality systems (ISO 22000, GMP, HACCP).
• Manage and monitor daily production operations.
• Coordinate with relevant authorities on compliance matters.
• Support procurement, cost control, and stock taking activities.
• Assist in supervision of production workers.
• Conduct food tasting, testing, and quality checks.
• Assist in R&D of new products.
• Ensure hygiene, safety, and compliance of raw materials and finished products.
• Ensure production equipment is maintained in good working condition.

Job Requirements:

• At least Diploma in Food Science or related field preferred.
• Min 1 year of working experience is preferred; Inexperienced candidates are welcome to apply too as training will be provided.
• Knowledge of ISO 22000, GMP, and HACCP standards.
• Proficient in Microsoft Office and computer literate.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

Job Description

• Industry/ Organization Type: Construction
• Position Title: Project Manager (Construction)
• Working Location: Bedok
• Working Hours: Monday - Friday (9.00am – 6.00pm)
• Salary Package: Basic + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Plan and manage project schedules, milestones, and deliverables; coordinate with architects, engineers, and consultants.
• Prepare and control budgets and cost estimates; monitor spend; approve invoices, variations, and procurement.
• Manage contracts and stakeholders; negotiate and resolve contractual issues; maintain client communication.
• Lead site teams; assign tasks; supervise contractors/subcontractors; conduct regular site inspections.
• Ensure quality, safety, and regulatory compliance; address site issues promptly.
• Identify risks, implement mitigation plans, and handle delays, disputes, and emergencies.
• Track performance and prepare progress reports for management and clients.
• Other tasks as assigned by Management.

APPLY NOW!!!

• Bachelor’s in Civil Engineering, Construction Management, Architecture, or related field.
• 5–10 years’ experience managing medium to large construction projects.
• Strong knowledge of local building codes, regulations, and authority processes.
• PMP/PRINCE2 certification is an advantage.
• Excellent planning, budgeting, risk, and resource management skills.
• Strong leadership, communication, and stakeholder management.
• Proficient in MS Project or Primavera; familiarity with AutoCAD/BIM tools.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #80335 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Define and execute a comprehensive test automation strategy aligned with project objectives, delivery timelines, and quality goals.
• Architect and develop scalable, reusable automation frameworks across web, mobile, API, and system integration layers.
• Embed automation within Agile and DevOps workflows, enabling seamless CI/CD pipeline integration.
• Establish best practices and standards for test script development, code quality, reviews, and reusability.
• Lead the design, development, execution, and ongoing maintenance of automated test suites for internet and mobile banking platforms.

• Drive automation coverage across functional, regression, API, performance, and security testing.
• Integrate automation tools and frameworks into build, deployment, and release pipelines.
• Manage automation environments, test data strategies, and continuous test validation processes.
• Lead, mentor, and develop a team of automation engineers across onshore, offshore, internal, and external teams.

• Work closely with QA Leads, Developers, DevOps Engineers, and Business Analysts to embed automation throughout the delivery lifecycle.
• Engage business and technology stakeholders by reporting on automation coverage, progress, effectiveness, and ROI.

Quality & Risk Assurance

• Ensure automation frameworks meet banking-grade security, compliance, and regulatory standards.
• Identify opportunities to optimize manual testing through automation to improve speed, quality, and efficiency.
• Drive continuous improvement by evaluating and adopting new automation tools, frameworks, and technologies.

Requirements

• Bachelors degree in Computer Science, Information Technology, or a related discipline.
• Minimum 7 years of QA experience, including at least 3 years in an Automation Lead or similar role.
• Strong hands-on expertise with automation tools and frameworks such as Selenium, Appium, Playwright, or equivalent.
• Proven experience in API testing using tools such as Postman or Karate.
• Solid understanding of CI/CD pipelines and tools (e.g., Jenkins, GitLab, Azure DevOps).
• Strong programming or scripting skills in Java, Python, JavaScript, C#, or similar languages.
• Experience working with banking or financial services systems, particularly internet and mobile banking applications.
• ISTQB Test Automation Engineer, Certified SDET, or equivalent certification is highly preferred.
• Experience with cloud-based testing platforms (e.g., BrowserStack) is an advantage.
• Exposure to performance testing tools (e.g., JMeter) and security testing frameworks is preferred.
• Familiarity with corporate banking products such as cash management, payments, FX, and trade finance is a plus.

To apply, please visit www.gmprecruit.com and search for Job Reference: V6335R36

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Role Summary

The IT Service Governance, Quality and Improvement Manager is responsible for establishing and governing the operational control framework for IT support services across the project. This role primarily focuses on service quality assurance, governance excellence, and continuous improvement, with supporting oversight of IT asset lifecycle governance .

Acting as a key governance lead within the Centre of Excellence (CoE), the role drives consistency, visibility, and operational maturity across service delivery quality. The successful candidate will build structured processes from the ground up, define clear controls and accountabilities, and work closely with operational teams to strengthen process discipline, service quality, audit readiness, and continuous improvement across the environment.

Key Responsibilities

1) Governance Framework and Operational Control

• Establish and maintain an integrated governance framework covering IT service quality processes and operational controls.
• Define standards, controls, workflows, SOPs, and accountability models to ensure operational activities are executed consistently and in line with governance requirements.
• Align governance practices with ITIL standards, contract requirements, internal policies, SLAs, KPIs, and audit expectations.
• Serve as the central point of oversight for operational compliance, data integrity, and service assurance across support functions.
• Drive governance maturity through structured reviews, control assessments, and stakeholder alignment.

2) Service Quality Assurance and Compliance

• Develop and implement quality assurance controls across incident, service request, change, and problem management processes.
• Define audit and review mechanisms to assess process adherence, ticket quality, documentation standards, and operational discipline.
• Translate contractual SLAs and KPIs into measurable internal controls and performance indicators for proactive monitoring.
• Monitor service performance trends, identify risks to SLA achievement, and highlight areas requiring intervention or corrective action.
• Support the development of a quality culture across operational teams through structured governance, coaching, and clear quality expectations.
• Conduct regular quality reviews and audits to ensure service delivery meets contractual and operational standards.

3) Continuous Improvement and Risk Reduction

• Identify operational inefficiencies, process gaps, recurring issues, and control weaknesses across service management practices.
• Lead root cause analysis and drive corrective and preventive actions to improve compliance, efficiency, service quality, and user experience.
• Recommend and implement improvements in process design, reporting, automation, and controls to strengthen operational maturity.
• Partner with support teams and stakeholders to embed sustainable ways of working and improve overall service governance effectiveness.
• Champion a culture of continuous improvement through structured improvement initiatives, lessons learned, and best practice sharing.
• Track and measure the impact of improvement initiatives on service quality, efficiency, and client satisfaction.

4) Audit, Reporting and Performance Management

• Define and track governance metrics across service quality, including SLA/KPI compliance, audit findings, process adherence, and improvement progress.
• Prepare regular governance reports, dashboards, and management updates for stakeholders and governance forums.
• Support internal and external audits by providing evidence, documentation, process records, and remediation tracking.
• Ensure governance findings, risks, and improvement opportunities are clearly documented and followed through to closure.
• Provide insights and recommendations to leadership based on performance trends and governance metrics.

5) IT Asset Lifecycle Governance

• Provide governance oversight for IT asset lifecycle processes, including asset registration, tracking, reconciliation, and disposal.
• Support the maintenance of a centralized asset inventory repository as the single source of truth for customer IT assets.
• Monitor compliance with asset management procedures and identify discrepancies, duplicates, missing records, and control gaps.
• Define inventory ownership, verification requirements, and escalation paths to support governance and audit readiness.
• Collaborate with asset management teams to ensure asset data integrity and alignment with governance standards.

6) Stakeholder Engagement and Enablement (10%)

• Work closely with System Managers, System Administrators, Helpdesk, Service Desk teams, and other stakeholders to ensure alignment on governance processes and quality expectations.
• Facilitate communication between teams to improve workflow coordination, transparency, and accountability.
• Deliver training, guidance, and coaching on quality procedures, audit readiness, process compliance, and continuous improvement practices.
• Act as a trusted governance partner to operational teams by balancing control, support, and continuous improvement.

Qualifications

Requirements and Experience

• 5–8 years of relevant experience in IT governance, service assurance, quality management, operational compliance, or continuous improvement within IT infrastructure or managed services environments.
• Proven experience in establishing governance processes or quality frameworks from scratch, preferably in live operational environments.
• Strong working knowledge of ITIL processes, especially incident, request, change, and problem management.
• Experience in SLA/KPI monitoring, operational audits, reporting, and continuous improvement initiatives.
• Strong analytical and problem-solving skills, with the ability to identify trends, gaps, and practical improvement opportunities.
• Experience in conducting quality reviews, root cause analysis, and driving corrective actions.
• Strong stakeholder engagement, communication, documentation, and facilitation skills.
• Comfortable working with reporting and analysis tools such as Excel and Power BI.
• Diploma or Bachelor's degree in IT, Computer Science, Business Information Systems, or equivalent practical experience.
• ITIL Foundation certification (strongly recommended).
• Additional certifications in Quality Management, ISO 9001 Internal Audit, Lean Six Sigma, or related disciplines are an advantage.
• Experience in IT asset inventory governance, reconciliation, and lifecycle control is beneficial but not essential.

This role offers the opportunity to shape governance and quality practices within a dynamic IT services environment, driving meaningful improvements that enhance service delivery and client satisfaction.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.