Core Responsibilities
- Coordinate truck movements between Malaysia & Singapore
- Arrange driver schedules and delivery timing
- Monitor GPS tracking and shipment status
- Prepare and check transport/customs documents
- Communicate with customers, drivers, warehouse, and agents
- Handle urgent delivery issues and delays
- Update customers on shipment progress
- Ensure smooth daily operations
Important Qualities
1. Fast Response & Good Communication
Reply messages and calls quickly
Able to communicate clearly with customers and drivers
Good teamwork attitude
2. Problem Solving Ability
Able to handle customs delays, truck breakdowns, permit issues, and urgent situations calmly
Can think of solutions instead of waiting for instructions
3. Good Planning & Time Management
Arrange trucks efficiently
Understand delivery timing and urgency
Reduce waiting time, overtime, and unnecessary costs
4. Responsibility & Discipline
Follow up until job is completed
Careful with documentation and cargo details
Punctual and reliable
5. Logistics Knowledge
Preferred experience:
- Haulage / trucking operations
- Singapore-Malaysia cross border
- Bonded trucking
- Port and customs procedures
- GPS tracking systems
- Preferred Personality
- Calm under pressure
- Independent
- Responsible
- Good attitude
- Able to multitask
- Not emotional during stressful situations
- Red Flags During Interview
- Slow response attitude
- Blaming others frequently
- Poor communication
- Cannot handle pressure
- No sense of urgency
- Frequently changing jobs without valid reason
- Bonus Skills
- Experience using transport management systems
- Knowledge of customs permits (K1/K2/CCP)
- Ability to speak English, Mandarin, and Malay
- Experience coordinating Singapore deliveries
