Total 32 front end developer job vacancies in Hong Kong

• Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out.
• Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation.
• Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex. 
• Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
• Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

We are seeking a dynamic and customer-focused Front Office Manager to join our team in Bandung, Indonesia. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

• Lead and manage the front office team, including reception, concierge, and reservations staff
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Train and motivate front office staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage department budgets and control expenses
• Ensure compliance with brand standards and local regulations
• Implement and maintain efficient front office procedures and systems
• Develop and execute revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms, visitors.
• Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Communicate with Duty Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• To maintain Front Office log book and shift reports.
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Maintain record of all banquet and any other functions in the hotel.

• Liaise with Housekeeping for the Room Status.

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.
• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.
• During the course of your employment with the Hotel you may be required to stay back or work extended hours as and when the need arises during hotel operations against the responsibility assigned to you.
• You might be required to do night shifts or be flexible to work in any shift as per the requirement of the department or the hotel.

GSA-Front Office
First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

We're looking for a dynamic and customer-focused Front Office Executive to join our team in Chennai, India. In this role, you'll be the first point of contact for our guests, setting the tone for their experience with professionalism, warmth, and efficiency. You'll manage daily front office operations, handle guest inquiries with empathy, and collaborate seamlessly with other departments to ensure exceptional service delivery. If you're organized, detail-oriented, and passionate about creating memorable guest experiences, we'd love to hear from you.

• Greet guests with a friendly and professional demeanor, ensuring swift and smooth check-in and check-out processes
• Manage guest inquiries, requests, and complaints with empathy and efficiency, resolving issues promptly and effectively
• Maintain accurate front office records, including logbooks, shift reports, and guest documentation
• Coordinate room bookings and maintain real-time room status information in collaboration with the Housekeeping department
• Monitor and maintain high standards of customer service at the reception desk, consistently exceeding guest expectations
• Liaise with various departments to address day-to-day administrative and operational issues transparently
• Maintain detailed records of banquet functions and special events hosted at the organization
• Motivate and support the reception team, fostering a collaborative and inclusive work environment
• Display a proactive approach in identifying and implementing service improvement initiatives
• Adhere to all organizational procedures, standards, and policies
• Perform additional duties that naturally align with the responsibilities of this position

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

We’re seeking a confident and driven Assistant Front Office Manager to support the leadership of our Front Office team and help deliver exceptional guest experiences from arrival to departure.

This is a hands-on leadership role, ideal for someone ready to take the next step in their career within a boutique hotel environment. You’ll work closely with the Operations Manager to oversee daily operations, lead and develop the team, and ensure service standards are consistently delivered at the highest level.

As a key member of the leadership team, you’ll bring energy, professionalism, and a passion for personalised service, creating a seamless and memorable experience for every guest.

What You’ll Be Doing

• Support daily Front Office operations
• Lead, coach, and develop the team
• Deliver seamless guest arrivals and departures
• Handle escalated guest enquiries professionally
• Assist with rostering, training, and performance
• Maintain strong product and local knowledge
• Collaborate across departments
• Uphold brand standards and team culture

• Ensures consistency on exceeding guest services expectations by personal involvement in the arrival, rooming, and departure of key/VIP guests.
• Establishes strong and effective communication with all Departments and ensures that all Front Office Policies and Procedures are adhered to.
• Creates an environment that allows Colleagues to achieve job fulfillment and provides a path for career development with Fairmont Hotels & Resorts.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. 

As Assistant Front Office Manager, you will play a key role in supporting the Front Office Manager in leading Sydney’s largest Accor midscale hotel Front Office teams - including Reception, Guest Experience, Porters/Concierge, Switchboard, and Assistant Managers.

• You’ll help develop and empower our team of Heartists, working collaboratively across departments to deliver exceptional guest experiences and create memorable moments that reflect our brand values.
• Support the Front Office Manager in daily operations and team leadership.
• Provide outstanding guest service, proactively resolving issues with care and professionalism.
• Assist in monitoring and reporting on key performance metrics, driving continuous improvement.
• Contribute to the development and implementation of front office procedures and service standards.
• Partner with the Front Office Manager on loyalty recruitment, projects, and guest experience initiatives across the hotel.
• Foster a welcoming and inclusive environment for both guests and team members, ensuring every interaction is a peak moment.

To manage the hotel to provide courteous, professional, efficient and flexible service that is consistent with the Accor Group standard Policies & Procedures in order to maximize guest satisfaction. Guide all Front Office personnel and ensure proper completion of all Front Office duties. Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction. 

Operational

• To ensure that all the front office departments are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Brand Standards.

• To have a full working knowledge and capability to manage, supervise, correct and demonstrate all duties and tasks to the standard set. 

• To liaise with the Revenue Management Department and Reservation Department to ensure the proper market mix to achieve the maximum room revenue and provide sales lead.
• To assist the Sales Managers, in the aspects of controlling heavy dates, resolving conflicts in bookings changing dates and facilities.
• To be responsible in the implementation of Accor audit system.
• To work with the respective Department Heads to take corrective action where necessary.
• To conduct frequent and thorough inspections to ensure the Lobby and operating equipments are presentable and in good working conditions.

Guest Services

• To handle guest and employee inquiries in a courteous and efficient manner and handles guest complaints or problems in a timely manner. Immediate solution can be found and assure follow up with guests.
• To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Offices service.
• To personally and frequently verify that guests check-in / out are receiving the best possible service.
• To spend time in the Front Office (during peak periods) to ensure that the area is managed well by the respective team and functions to the fullest expectations.
• To ensure through effective supervision that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.
• To ensure that guest history records are accurately maintained and all recurring guests are pre-registered.

Front Office Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel

The position is responsible for managing all aspects of the hotel operation during the night and assumes the control of the hotel in the absence of hotel management. The Night Manager acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.  

Primary Responsibilities

Manages all aspects of the hotel operation at night 

• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.  
• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore. 
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Services sections. 
• Works with Concierge, Raffles Service (and substitutions), Housekeeping, and Butlers to ensure seamless resident and guest service. 
• Completes all necessary tasks of financial, auditing, and other nature that are part of the end-of-day procedure. 

Delivers the Raffles Hotel Singapore arrival and departure experience 

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Operation for check-in, check-out, and cashiering duties.  
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management. 
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Spirit of Conquest, Sustainable Performance, Innovation and Respect. 

Maximises efficiency of resident and GUEST INCIDENT management 

• Manages any incident that occurs during residents’ stay and guests’ visit due to service or product shortfalls. 
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience. 
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values. 
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines. 

Maximises the outcome of upsell and cross-sell opportunities 

• Executes the annual upsell strategy and achieves all goals as set by management. 
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities. 
• Performs any other duties and responsibilities that may be assigned. 

Job Description

Department:  Guest Service

Designation:   Guest Service Executive (Front office)

Reports To:     Assistant Manager Guest Service

Prime Function:

• Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
• Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)

Key Responsibilities:

People Management

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
• Ensure to be familiar with all dishes on the menu.
• Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
• In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• Ensure to handle the luggage in a courteous and efficient manner.
• Control room inventory and assign room per guest needs.
• Ensure to be familiar with the property lay out, fire exits and elevator locations.
• Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager.
• Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Occupational Health & Safety

Employee Responsibility

All employees are responsible for complying with the relevant OHS&E legislation and policies.

This will include in particular:

• Taking care of themselves and others.
• Co-operating with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training.
• No interfering with or misusing safety equipment.
• Reporting all hazardous situations.
• Following all reasonable instructions from a manager

Replacement and Temporary Mission:

Be ready and responsible for any job, which may be assigned by the Management.

This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative & intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.

We are seeking an experienced and dynamic Front Office Supervisor to join our hospitality team in Sepang, Malaysia. In this supervisory role, you will oversee daily guest service operations, lead a dedicated front office team, and ensure that all guest interactions reflect our commitment to excellence and brand standards. You will manage shifts independently while maintaining the highest levels of professionalism, efficiency, and guest satisfaction. This is an excellent opportunity for a detail-oriented leader who is passionate about delivering exceptional guest experiences and developing high-performing teams.

• Supervise and coordinate daily front office operations, including check-in, check-out, and guest communication procedures
• Manage shift operations independently while ensuring all team members adhere to brand standards and hospitality best practices
• Strategically assign and block guest rooms to maximize operational efficiency, honor guest requests, and support the resort's revenue objectives
• Coach, mentor, and develop front office team members, fostering a collaborative and supportive work environment
• Handle complex guest issues with empathy and professionalism, ensuring swift and satisfactory resolutions
• Maintain accurate financial controls and reconciliation procedures in accordance with organizational policies
• Coordinate with Housekeeping and other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics to achieve operational goals
• Ensure compliance with all front office procedures, security protocols, and guest privacy standards
• Prepare reports and provide feedback to management on operational performance and team development
• Respond promptly to guest inquiries and concerns, demonstrating exceptional customer service skills