Total 136 system technician job vacancies in Transportation / Logistics category in Hong Kong

ALG is currently partnering with a leading General Aviation MRO in Singapore to hire a Senior / Master Aircraft Technician (B1) for a permanent position based in Seletar.

Job Responsibilities:

• Lead and perform advanced troubleshooting, inspection, and maintenance on aircraft systems (airframe, engine, and mechanical components) in accordance with approved maintenance data and regulatory requirements

• Provide technical guidance and mentorship to junior technicians, ensuring adherence to safety, quality, and operational standards

• Support defect rectification, scheduled and unscheduled maintenance, including heavy/base maintenance checks

• Ensure all maintenance tasks and documentation are completed accurately in compliance with CAAS/EASA/FAA regulations and company procedures

• Drive continuous improvement initiatives to enhance productivity, reduce turnaround time (TAT), and maintain high-quality standards

Job Requirements:

• Minimum 10 years of relevant aircraft maintenance experience, with strong exposure to base/heavy maintenance environment

• B1 trade background is required (Airframe & Powerplant / Mechanical systems)

• Proven experience in leading teams or acting as a senior/lead technician on maintenance projects

• Strong ability to interpret and work independently with aircraft maintenance manuals and engineering drawings

• Familiar with regulatory requirements (e.g. CAAS, EASA, FAA) and MRO best practices

• Willing to perform rotating shifts, including night shifts when required

If you're interested in this role, please APPLY NOW! Do note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R23119425

Job Summary

You will service, maintain, troubleshoot, and repair air-conditioning systems, including split, multi-split, and VRV/VRF units. You will handle breakdown calls, perform chemical washes, gas top-ups, and assist with installations while ensuring safety and proper documentation.

Responsibilities

• Service and maintain air-conditioning systems to ensure optimal performance and reliability
• Troubleshoot and repair faults in air-conditioning units promptly during breakdown calls
• Perform chemical wash and chemical overhaul to maintain system efficiency and hygiene
• Carry out gas top-up, leak detection, and testing to maintain system safety and functionality
• Work with split, multi-split, and VRV/VRF air-conditioning systems to meet diverse client needs
• Assist in installing and replacing indoor and outdoor air-conditioning units as required
• Complete detailed service reports and update supervisors on work progress and issues
• Follow company safety procedures to ensure safe work practices at all times
• Maintain good housekeeping and proper care of tools and equipment to support efficient operations

Preferred competencies and qualifications

• Minimum 2 years of relevant experience in air-conditioning servicing and repair
• Experience with VRV/VRF systems to enhance troubleshooting and repair capabilities
• Possession of Class 3 Driving Licence to support mobility for service calls
• Ability to work independently and collaboratively within a team environment
• Demonstrated troubleshooting and problem-solving skills applied to air-conditioning systems
• Positive attitude and willingness to learn to adapt to evolving technologies and procedures

Responsibilities:

• In charge of inspecting and examining aircraft components for leaks, cracks, breaks, or other issues.
• In charge of reading and utilizing maintenance manuals, illustrated parts catalogues, service bulletins, and other maintenance documents to troubleshoot and complete work assignments.
• In charge of maintaining, repairing, and rebuilding aircraft structures, functional components, and parts such as wings and fuselage, rigging, hydraulic units, oxygen systems, fuel systems, gaskets, and seals.
• Responsible in performing routine maintenance operations, such as the replacement of equipment and aircraft components.
• Responsible in interpreting specifications or diagrams to inform installation, development or operation activities.
• In charge of performing regular inspections to check for cracks, oil leaks, burned areas, foreign object damage, warping, distortions, missing segments, and wear
• In charge of completing all tasks in the allotted time frame and to the quality standards of our company
• Responsible in promoting safety within the workplace by monitoring others and yourself to guarantee all tasks are performed within the safety manual guidelines, and communicate with other mechanics and supervisors to coordinate repairs and keep apprised of safety concerns
• Taking charge of the order supplies, equipment, materials, and parts for repairs and general maintenance
• Taking charge of keeping detailed records of the inspections performed, repairs finished, maintenance procedures and ordered parts.

Requirements

• Min Nitec in Aerospace Engineering or related
• Min 5 years of working experience in Aerospace Base Maintenance

To submit your application, please apply online to apply@rn-care.com or call +(65) tel:6513 56976514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Summary

• Full training provided (No experience needed)
• Completion Bonus/ Sign On Bonus
• MNC, Great Career Development
• 5 days, Office hours

Responsibilities

• Assist in the maintenance and repair of aircraft systems and components.
• Perform inspections, troubleshooting, and testing procedures under supervision.
• Servicing engines, landing gear, hydraulic systems, and avionics.
• Inspect aircraft components for leaks, cracks, breaks.
• Maintain, repair, and rebuild aircraft structures, functional components, and parts.
• Assist on other works assigned as required.

Requirements

• Possess with at least Nitec, Higher Nitec, or Diploma in any engineering filed.
• Candidates with no experience are welcome to apply, training will be provided.
• Candidate with experience will consider for senior role.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Aircraft Refueling Technicians (Entry Level Welcome, Mass Hiring)

5 days | Rotating Shift 

Salary: Basic $2,050 + OT + Shift allowances + Transport allowances + AWS

Gross : Up to $3600 - $3900

Address : Changi area

Requirement:

• Preferably working experience with petroleum company, in the Handling / Refueling of aircraft and quality control of aviation fuel.
• Possess a valid Class 4 driving license
• Training Provided

Detailed Duties & responsibilities

1. Safety 

• To be conversant with CHIPS HSSE Policies and IMP.
• Execute all activities ensuring compliance to Company’s HSSE Policies and Management System.
• To adhere all Company’s HSSE Systems and Programs such as Loss Prevention System (LPS) and Smith Driving System.

2. Quality Control

• To carry out daily quality control checks on fuel in mobile fueling equipment. This include visual, dirt, capsule water detector tests and draining and flushing of fueling equipment until satisfactory results are obtained.
• To carry out milipore samplings periodically on mobile fueling equipment.
• To carry out product quality checks during aircraft fueling and upon customers' request to show record for product temperature and density. To collect, label and keep product retention samples correctly.
• To make out aviation delivery receipt and certify product delivered is of the correct quantity and visual quality checks.

3. Equipment and Fueling Operations

• To carry out daily mobile equipment serviceability checks including checking and topping up engine oil, fuel, radiator and battery water.
• Serviceability checks also include equipment like lights, horns, wipers, engine, chassis, pumps, filters, pipes, couplings / nozzles, valves, bonding, brake interlocks, fire extinguishers, hoses, emergency shut-off system and filter water separators / monitors. To request any maintenance when necessary, so that equipment is in a state of readiness.
• To drive mobile fueling equipment and handle them safely in accordance with safe practices and CAG Apron Regulations.
• To operate mobile fueling equipment in accordance with procedures and to monitor and control the fueling operation in an efficient and safe manner. He/she is aided by gauges indicating proper functioning of the equipment.
• To start and stop fueling as instructed by the airline representative.
• To carry out weekly serviceability checks on equipment such as reading and recording pressure differential of filter water separator / monitor and interlock checks.
• To carry periodic checking and testing of fueling equipment such as hose end strainers, testing of PCVs.
• To wash and clean mobile equipment.

4. Documentation

• To prepare Aviation delivery receipts and ensure that particulars and information are correctly stated and to get airline representatives endorsement.
• To record daily serviceability checks and periodic testing results on the appropriate documents.
• To report faults and defects on equipment promptly to duty person and for maintenance follow up.
  

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Build Your Career with Dimerco

Looking to level up? Join Dimerco and unleash your potential!

We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams.

About Dimerco

Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.

Job Responsibilities

• Oversee and manage daily ocean freight import and export operations.
• Process shipment orders, invoices, delivery notes, and maintain accurate operational records.
• Coordinate with overseas offices, customers, carriers, and vendors to ensure smooth shipment execution.
• Monitor shipment status and resolve operational issues proactively to minimize delays and demurrage exposure.
• Ensure timely customs clearance, permit declarations, and cargo delivery.
• Accrue operational costs and verify vendor invoices accurately.
• Lead and support the operations team to achieve service excellence and operational efficiency.
• Drive process improvements and ensure compliance with Company SOPs and regulatory requirements.
• Handle general import/export administrative duties and any other tasks assigned by Management.

Job Requirements

• Diploma or Degree in Maritime Business Management, Air & Sea Freight Management, Logistics, Supply Chain Management, or a related field.
• Minimum 3 years of relevant experience in ocean freight forwarding operations, with solid exposure to both import and export operations.
• Strong knowledge of international shipping procedures, documentation, customs requirements, and carrier operations.
• Ability to manage daily operations effectively, resolve operational issues, and support customer requirements in a timely manner.
• Supervisory or team leadership experience will be an advantage.
• Strong communication and coordination skills inworking with customers, carriers, overseas offices, and internal departments.
• Team player with a proactive “can-do” attitude and willingness to learn.
• Proactive, detail-oriented, and able to work independently in a fast-paced environment.
• Proficient in Microsoft Office applications.
• Salary package and position offered will be commensurate with the candidate's qualifications, experience, and skill set.

Why Join Dimerco?

Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide:

• Training and career support: structured programs to help you grow professionally.
• Global exposure: collaborate with international colleagues and gain opportunities to travel abroad.
• Effective communication: a flat structure that minimizes hierarchy and organizational layers.
• Cross-functional collaboration: work closely with diverse teams across regions and disciplines.
• Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics.
• Career mobility: opportunities to take on global assignments and advance within the organization.

What are you waiting for? Hit apply!

About the Role

We are looking for an Interface Coordinator to support the coordination and management of technical, design, construction, and system interfaces for railway and infrastructure projects in Singapore.

This role is suitable for candidates with relevant experience in engineering coordination, interface management, project documentation, or multidisciplinary project environments. The successful candidate will work closely with internal teams, clients, consultants, subcontractors, suppliers, and other system contractors to ensure all interface matters are properly identified, tracked, coordinated, and resolved in a timely manner.

The position offers the opportunity to be involved in major rail and infrastructure projects and to play an important role in ensuring smooth coordination across different parties, disciplines, and project stages.

Key Responsibilities
1. Interface Coordination & Management

• Coordinate and manage technical, design, construction, and system interfaces between internal teams, external parties, and relevant stakeholders.
• Identify interface issues, scope boundaries, dependencies, and coordination matters across different disciplines and contractors.
• Maintain and update interface registers, interface trackers, action logs, and related follow up records.
• Support the timely resolution of interface issues to avoid delays, conflicts, or disruptions to project delivery.

2. Design, Technical & Construction Coordination

• Review drawings, technical documents, method statements, and submissions to identify interface conflicts, gaps, or coordination issues.
• Coordinate with engineering, design, installation, testing, and project teams to ensure interface requirements are properly addressed.
• Work closely with civil, electrical, mechanical, power, systems, and other related parties to ensure smooth integration of project works.
• Support technical clarification, design coordination, and construction planning related to interface matters.

3. Meetings, Follow Up & Stakeholder Communication

• Organise and attend interface meetings, technical discussions, and coordination sessions with clients, consultants, subcontractors, suppliers, and other contractors.
• Prepare meeting minutes, interface summaries, action lists, and follow up records.
• Track outstanding interface issues and ensure proper communication and follow through with the responsible parties.
• Liaise with relevant stakeholders to ensure interface matters are closed out in line with project requirements and timelines.

4. Documentation, Reporting & Project Support

• Maintain proper documentation and records for interface related correspondence, submissions, comments, approvals, and coordination matters.
• Prepare interface status updates, reports, summaries, and trackers for internal review and management reporting.
• Support project teams in ensuring interface readiness for construction, installation, testing, commissioning, energisation, and handover activities.
• Assist in ad hoc coordination and project administration matters related to interface management as required.

Requirements

• Degree in Engineering or a related discipline.
• Relevant experience in interface coordination, engineering coordination, project coordination, or multidisciplinary construction and infrastructure project environments.
• Experience in rail, metro, MRT, electrical, power, M&E, or infrastructure projects will be an advantage.
• Able to read and understand drawings, technical documents, and project specifications.
• Good understanding of coordination between different disciplines, contractors, and project stakeholders.
• Strong organisational, documentation, communication, and follow up skills.
• Able to work independently and manage multiple coordination matters in a fast paced project environment.
• Proficient in Microsoft Excel, Word, and general project documentation tools.
• Good command of English, both written and spoken. Ability to communicate in Chinese will be an advantage for coordination with Chinese speaking stakeholders.

Preferred Experience

• Experience in railway, metro, or public infrastructure projects in Singapore will be an advantage.
• Familiarity with coordination involving clients, consultants, subcontractors, suppliers, and system contractors will be beneficial.
• Experience in managing interface registers, trackers, technical comments, and follow up actions will be preferred.
• Exposure to design submissions, site coordination, testing and commissioning interfaces, or handover related matters will be an advantage.

What We Are Looking For
We are looking for a responsible and detail oriented candidate who is confident in coordinating across different parties and disciplines in a complex project environment. The ideal candidate should be able to identify interface issues early, maintain proper records, follow up closely on outstanding matters, and support smooth coordination from design stage through construction, testing, and final delivery.

What We Offer

• Opportunity to be involved in major rail and infrastructure projects in Singapore.
• Exposure to multidisciplinary engineering and system coordination environments.
• Structured career development and long term growth opportunities.
• Professional and collaborative working environment focused on quality, coordination, and project delivery excellence.

About Us
China Railway Electrification Engineering Group Co., Ltd. (Singapore Branch) is a subsidiary of China Railway Group Limited, a Fortune Global 500 company.

Established in 2018, the Singapore Branch focuses on electrical and power engineering works for major metro and infrastructure projects across the region.

With a proud heritage dating back to 1958, when CREEG constructed China’s first ever electrified railway, the Group has grown into a comprehensive “10 in 1” enterprise spanning engineering construction, design, research and development, industrial manufacturing, testing, supervision, logistics, operation and maintenance, real estate, and investment.

We are committed to delivering projects that meet the highest international standards in safety, quality, and innovation.

About the Role

We are looking for an experienced Deputy Project Manager / Project Manager to support and lead the delivery of railway power supply system projects in Singapore.

This role is suitable for candidates with strong project management experience in railway, infrastructure, or large-scale electrical engineering projects. The successful candidate will be involved in overall project planning, engineering coordination, site execution, stakeholder management, testing and commissioning, and final project delivery.

The position offers the opportunity to take on a key role in major rail infrastructure projects and work closely with clients, consultants, subcontractors, suppliers, and internal teams across the full project lifecycle.

Key Responsibilities

1. Project Management & Delivery

• Support and manage the end-to-end delivery of railway power supply system projects, ensuring compliance with contractual, technical, safety, quality, budget, and schedule requirements
• Assist in overall project planning, execution strategy, resource allocation, risk management, and project reporting
• Manage and monitor project activities across design, engineering coordination, procurement, installation, testing and commissioning, energisation, and handover
• Track project progress and ensure works are carried out in accordance with approved drawings, specifications, construction methodologies, and applicable standards
• Identify project risks, delays, technical issues, and interface challenges, and work with relevant teams to implement mitigation and recovery actions

2. Coordination & Stakeholder Management

• Act as a key coordination point with clients, consultants, subcontractors, suppliers, authorities, and internal project teams
• Coordinate project interfaces across electrical systems, civil works, installation activities, authority requirements, and operational constraints
• Lead or support project meetings, technical discussions, coordination sessions, and management reporting for internal and external stakeholders
• Ensure proper communication and follow-up across all project parties to support smooth execution and timely delivery

3. Planning, Monitoring & Control

• Develop, monitor, and maintain project schedules, manpower plans, work sequencing strategies, and delivery programmes
• Review project performance against timelines and milestones, and provide timely updates to management
• Support site progress monitoring, reporting, and coordination to ensure alignment with project objectives
• Maintain proper project records, reports, trackers, and documentation for ongoing monitoring and control

4. Testing, Commissioning & Commercial Awareness

• Support and lead key project milestones including testing, commissioning, energisation, system coordination, and final acceptance
• Work closely with relevant teams to ensure successful completion of testing and handover activities
• Monitor project cost implications, variation matters, procurement coordination, and commercial issues together with the relevant commercial and project teams
• Support overall project delivery with good awareness of contractual obligations, budget control, and risk management

Requirements

• Degree in Electrical Engineering or a related discipline
• Relevant experience in a Deputy Project Manager, Project Manager, or similar project delivery role within railway, transportation, infrastructure, or large-scale electrical engineering projects
• Strong technical understanding of Low Voltage (LV) and/or High Voltage (HV) systems
• Familiarity with Electrical Services (ES) will be an advantage
• Good knowledge of project planning, construction management, engineering coordination, testing and commissioning, and delivery control
• Experience in coordinating with clients, consultants, subcontractors, suppliers, and relevant stakeholders
• Good commercial awareness with exposure to cost control, progress monitoring, variation matters, and project risk management
• Strong communication, coordination, leadership, and stakeholder management skills
• Able to work effectively in a fast-paced and deadline-driven project environment

Preferred Experience

• Experience in railway power supply systems, rail electrification, traction power, power distribution, or related railway electrical systems
• Familiarity with metro / MRT or public infrastructure project environments in Singapore
• Experience in authority coordination, technical submissions, and stakeholder engagement in regulated project settings
• Experience in leading multidisciplinary teams across engineering, construction, testing, and commissioning stages

What We Are Looking For

We are looking for a candidate who is technically grounded, organised, and confident in managing project delivery from start to finish. The ideal candidate should be able to coordinate effectively across multiple parties, support demanding project milestones, and contribute to the successful delivery of complex infrastructure projects.

What We Offer

• Competitive and negotiable salary package
• Opportunities for exposure to major infrastructure and railway projects
• Structured career development and long-term growth opportunities
• Professional and collaborative work environment built on safety, integrity, and engineering excellence

About Us

China Railway Electrification Engineering Group Co., Ltd. (Singapore Branch) is part of the Fortune Global 500 China Railway Group Limited (CREC).

Established in 2018, our Singapore Branch specialises in electrical and power engineering works for major metro and infrastructure projects across the region.

With a proud heritage dating back to 1958, when CREEG constructed China’s first-ever electrified railway, the company has grown into a comprehensive “10-in-1” enterprise, spanning engineering construction, design, R&D, industrial manufacturing, testing, supervision, logistics, operation & maintenance, real estate, and investment.

We take pride in delivering projects that meet high international standards in safety, quality, and innovation.

Position title : Driver cum Technician (Class 3 driving license) 

Location: Islandwide (Office: Sin Ming Lane) [Brighthill MRT]
Working Days: 5.5 days, Monday - Saturday(half day)
Working hours :  8.30am-5.30pm | 8.30am to 12.30pm 
Salary: Basic $2500 + ($100-$200) allowance + OT (roughly $500) 

Job scope: 

• Use company van to fetch working buddy, and drive to client's place. 
• Use machine to service / clear kitchen/ toilet drainage pipe 

Requirements: 

• Class 3 driving license is a must 
• Van can drive home 
• Training provided 

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

• Well Established Company
• Basic $2500 - $2800 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: North
• Working day: Monday to Friday
• Working hours: 8.30am to 6pm
• TRAINING PROVIDED

Job Responsibilities:

• Refurbish aircraft cabin interior components
• Perform visual and dimensional inspection of aircraft cabin interior components
• Perform receiving inspection, disassembly, cleaning, repair and painting
• Perform scheduled maintenance and housekeeping tasks
• Other ad hoc duties as assigned

Job Requirements:

• Possess minimum Secondary Education
• Relevant experience in the aerospace industry preferred

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Description

• Inspect and repair passenger seats, galleys, and lavatories and maintain aircraft conditions
• Install cabin interior components into commercial aircraft, including seat tracks, overhead bins, galleys, side panels, bulkheads, etc.
• Maintain luggage storage area in a neat and organized manner
• Maintain inventory items required for handling the cleaning activities
• Maintain the quality of the aircraft interiors on the operated fleet
• Maintain the interior and exterior cleaning standards on the operating fleet
• Perform other duties as assigned by your superior

Job Requirements

• Minimum Nitec or Higher Nitec in Engineering/Aviation.
• No working experience is needed
• Able to communicate effectively verbally in writing in standard English.
• Ability to perform tasks in high-noise areas and work at height
• Able to work rotating shifts, including weekends and public holidays.
• Candidate must attend a 9-month Cabin Trainee Technician course (including On the Job Training) with assessment followed by 12-months bond.

Responsibilities:

• In charge of inspecting and examining aircraft components for leaks, cracks, breaks, or other issues.
• In charge of reading and utilizing maintenance manuals, illustrated parts catalogues, service bulletins, and other maintenance documents to troubleshoot and complete work assignments.
• In charge of maintaining, repairing, and rebuilding aircraft structures, functional components, and parts such as wings and fuselage, rigging, hydraulic units, oxygen systems, fuel systems, gaskets, and seals.
• Responsible in performing routine maintenance operations, such as the replacement of equipment and aircraft components.
• Responsible in interpreting specifications or diagrams to inform installation, development or operation activities.
• In charge of performing regular inspections to check for cracks, oil leaks, burned areas, foreign object damage, warping, distortions, missing segments, and wear
• In charge of completing all tasks in the allotted time frame and to the quality standards of our company
• Responsible in promoting safety within the workplace by monitoring others and yourself to guarantee all tasks are performed within the safety manual guidelines, and communicate with other mechanics and supervisors to coordinate repairs and keep apprised of safety concerns
• Taking charge of the order supplies, equipment, materials, and parts for repairs and general maintenance
• Taking charge of keeping detailed records of the inspections performed, repairs finished, maintenance procedures and ordered parts.

Requirements

• Min Nitec in Aerospace Engineering or related
• Min 5 years of working experience in Aerospace Base Maintenance

To submit your application, please apply online to apply@rn-care.com or call +(65) tel:6513 56976514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Air Import Executive

• Working Location:  Alps Ave (Changi)
• Working hours:  Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary:  $2500 - $3500

Job Summary:

The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.

Responsibilities:

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Requirements:

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience manage multiple airfreight import shipments simultaneously
• Previous hands-on experience in using Cargowise system is preferred.