Total 12 Manager operations engineer job vacancies in Transportation / Logistics category in Hong Kong

Job description

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines. 

Additional job description

As a program manager on the Supply Chain Operations team, you will be responsible for on time and predictable material supply operations to support network deployments across Google Global Networking's (GGN) network of data centers, and edge locations. You will collaborate closely with cross functional teams to facilitate developing end to end strategies that connect our demand, supply, inventory, data center labor and deployment planning. You will work with a truly cross-functional team of internal (capacity deployment team, supply planning, commodity management, data center labor, and logistics teams) and external (network installation vendors, and 3Ps) stakeholders to deliver optimal solutions to meet customer demand, and will lead prioritization and allocation decisions as needed.

This role requires an individual to leverage strategic and end to end thought leadership. Successful individuals in this role have strong delivery operations backgrounds while being expert communicators and leaders. They are comfortable with working independently, in ambiguous and complex environments. They also have the ability to handle multiple programs at the same time while being highly customer focused.

Qualifications

Job responsibilities

• Oversee the end-to-end order lifecycle, ensuring material delivery aligns with forecasted capacity and deployment schedules across network locations.
• Execute timely order placement and supply-demand balancing while proactively mitigating demand upsides and fulfillment risks for 90–180 day horizons.
• Lead supply-aware re-prioritization efforts with customers to navigate competing demands and ensure last-mile delivery remains off the critical path.
• Manage open order book reviews and cross-functional partnerships with global logistics and data center teams to guarantee on-time shipping and delivery.
• Identify root causes of operational bottlenecks, implement corrective actions, and track key metrics to ensure high-visibility performance in a fast-paced environment. Utilize ERP and planning tools (e.g., SAP, O9) for data-driven daily decision-making while driving workflows through collaborative stakeholders and vendor engagement.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in program or project management.
• 2 years of experience with manufacturing, supply chain management, or fulfillment planning and execution in a new product introduction (NPI) role.
• Experience in supply chain management, demand planning, supply planning fulfillment operations.
• Experience with data analysis (e.g., Sheets, SQL).

Preferred qualifications

• 5 years of experience in supply chain and program management across multiple disciplines, ideally in related technical/networking fields with global experience.
• 2 years of experience managing cross-functional or cross-team projects.
• Problem-solving skills, including modeling and presentation skills.
• Excellent organizational skills and program management capabilities.
• Excellent written and verbal communication skills.

Get to Know the Team

GrabMart is Grab's premier on-demand daily essentials and grocery delivery service, bringing everything from local storefronts to our customers' doorsteps. Operating within Grab's massive ecosystem, our mission is to deliver unmatched speed, convenience, and reliability to millions of consumers across Southeast Asia.

Get to Know the Role

As the Manager of Supply Chain Operations Excellence, you will design, implement, and scale world-class standard operating procedures (SOPs) across our qCommerce network of dark stores and distribution centers.

Serving as the champion for operational excellence, you will lead continuous optimization efforts to drive measurable improvements across our core supply chain metrics, including reliability, lead time (LT), and Service Level Agreements (SLAs).

You will report to Head of Supply Chain and be based onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• Standard Work & Process Design: Design, document, and enforce standard work (SOPs) for all in-store and warehouse fulfillment activities, including picking, packing, counter handover flow, and outbound processes.
• Operational Excellence (OE) Implementation: Strengthen in-store operations by designing and rolling out roles like the 'store captain' to push for operation quality and ensuring adherence to key performance indicators like pick/pack/ready on time metrics.
• Continuous Optimization: Identify and address process bottlenecks and inefficiencies across the supply chain, such as reducing store operation lead time by redesigning outbound processes or optimizing manpower planning.
• Performance Monitoring & Improvement: Build and utilize monitoring tools like the operation performance center and dashboards to monitor operational metrics, review alarms, and manage critical systems.
• Last-Mile Fulfillment Optimization: Lead the continuous improvement of last-mile delivery processes, including rolling out new fulfillment orchestrations to improve reliability.
• Warehouse and Dark Store Layout Design: Lead the end-to-end design, implementation, and optimization of dark store and distribution center layouts (e.g., racking, cold chain/chiller placement, inbound/outbound zones) to maximize space utilization, minimize pick travel time, and improve material handling efficiency.
• Risk & Incident Management: Set up response mechanisms to address force majeure events (e.g., heavy rain, floods) and proactively manage potential incidents to maintain reliability and meet SLAs.

Key Performance Indicators (KPIs)

Performance will be measured against critical OE metrics, including:

• Reliability: Order Completion Rate, Completed Filled Rate, and Pax/Mex/Dax Request Cancellation Rates.
• Lead Time (LT): Create to Delivery time, and breakdown metrics such as Accept to Ship LT and Accept to Pick Start LT.
• SLA & Compliance: Ship On Time Rate, Deliver On Time Rate, and MOR Adoption Rate.

Main Responsibilities

Procurement & Procure‑to‑Pay Management

• Manage end‑to‑end procurement activities for Capital, Spares, and Services.

• Execute and manage Procure‑to‑Pay (P2P) processes including delivery follow‑up, budgeting support, cash flow management, and invoice reconciliation.

• Ensure on‑time delivery (OTD) to support network capacity and operational requirements.

Supplier Relationship Management

• Act as the primary commercial point of contact for assigned site and network suppliers.

• Perform supplier commercial qualification to support the development of strategic suppliers.

• Maintain collaborative supplier relationships while proactively addressing performance, quality, delivery, and capability gaps.

• Ensure supplier compliance with Micron’s Code of Conduct and corporate social responsibility standards.

• Communicate supplier performance updates and key decisions to stakeholders at multiple organizational levels.

• Represent the voice of the supply base internally and the voice of Micron externally.

Localization & Supply Chain Resilience

• Drive execution of service and spares localization strategies to improve equipment uptime, response time, cost competitiveness, and supply chain resilience.

• Enable supplier capability development through localization and in‑country support initiatives.

Cost Optimization & Value Creation

• Identify and implement supplier‑related cost‑saving opportunities using data analytics and should‑cost models.

• Serve as a subject matter expert, sharing supplier and market insights with cross‑functional stakeholders.

• Support initiatives focused on total cost of ownership reduction, lead time improvement, and cash flow optimization.

Contracting & Negotiation

• Lead or participate in supplier negotiations for sustaining purchases, contract renewals, and extensions.

• Coordinate with Category Supplier Managers on global negotiations or lead local/regional RFQ and sourcing events.

• Develop and execute contract strategies; create, negotiate, monitor, and enforce contractual terms and conditions.

Supplier Performance Management

• Partner with Category teams to build a comprehensive, data‑driven view of supplier performance.

• Communicate site‑specific priorities and expectations to suppliers.

• Collaborate internally to define key performance metrics and monitor supplier performance to drive continuous improvement.

AI‑Enabled Continuous Improvement

• Lead or contribute to automation and AI‑enabled initiatives that improve process efficiency, productivity, and operational excellence.

• Drive simplification and standardization of procurement and supplier management processes.

Other Responsibilities

• Ensure compliance with company policies, procedures, and governance requirements.

• Provide input and recommendations to leadership on procurement strategies, processes, and policy improvements.

• Actively participate in cross‑functional teams and global projects involving Procurement, Engineering, Planning, Finance, and Legal.

Candidate Profile / Job Requirements

Minimum Required Qualifications

• Bachelor’s Degree or equivalent experience in:

• Engineering

• Supply Chain Management

• Or a related field of study

• Minimum 7 years of relevant experience in one or more of the following areas:

• Procurement / Purchasing

• Supply Chain

• Engineering

Must‑Have Technical Skills

• Strong knowledge of procurement, sourcing, and supplier management processes.

• Experience managing contracts, negotiations, and commercial terms.

• Data‑driven cost analysis and should‑cost modeling experience.

• Familiarity with Procure‑to‑Pay (P2P) processes and financial controls.

Must‑Have Soft Skills

• Strong analytical and problem‑solving skills.

• Effective communication and stakeholder influencing skills in a matrix organization.

• Ability to lead initiatives and drive outcomes without direct authority.

• Strong collaboration and relationship‑management capabilities.

• Ability to work independently and within global, cross‑functional teams.

• Strong written communication and storytelling skills, with experience preparing executive summaries and clear, concise reports for senior stakeholders.

Highly Desirable / Preferred

• Experience in managing greenfield startups in semiconductor manufacturing or high‑technology environments

• Exposure to automation, AI, ML‑driven analytics, process mining, or workflow orchestration.

• Demonstrated experience driving continuous improvement and operational excellence initiatives.

Values Alignment

• Embodies Micron’s core values:

• People – Respect, develop, and empower others

• Innovation – Drive continuous improvement and breakthrough thinking

• Tenacity – Demonstrate resilience and determination

• Collaboration – Build trust and foster teamwork

• Customer Focus – Deliver excellence and value

Company Overview / Employee Value Proposition

TVI PTE LTD is a rapidly expanding Singapore based company with an extensive European and French network of direct Farm produce to Asia. The team comprises passionate and dedicated staff whose first love is fresh produce and the European traditional agriculture evolved with modern farming methods and technology that is environmentally sustainable and yet authentic to its original European roots. We are the sole agents in Asia for a couple of leading Fresh produce brands in France and Europe. We invite likeminded individuals who have the flair and passion for retail but also with the passion to see European fresh produce to Asia, to apply to be part of the exciting and dynamic team.

Job Summary

You will lead and supervise warehouse operations in a cold room environment to ensure accurate stock management and efficient logistics. You will drive compliance with stock allocation and delivery schedules, collaborating with drivers and warehouse specialists to meet revenue targets and operational excellence.

Responsibilities

• Oversee and manage stock movements in the cold room warehouse at Buroh location to maintain operational efficiency
• Verify and approve stock draw out, returns, incoming stock, and ensure stock balances accurately match the warehouse system records
• Roster and supervise on-site warehouse specialists to ensure completion of daily operational tasks without loose ends
• Monitor and enforce compliance of van sales drivers with allocated stock to achieve revenue targets
• Maintain daily updates of stock inventory in the warehouse system and Google Drive for accurate record-keeping
• Communicate effectively in English and Mandarin with various on-ground stakeholders to facilitate smooth operations
• Apply hands-on knowledge of perishables and utilize MS Excel, Google Drive, and IT tools to support warehouse management

Required competencies and certifications

• Valid manual class 3 driving license to operate a 10-footer chiller truck for delivery as needed

Preferred competencies and qualifications

• Previous experience working in perishables or FMCG trade environments, demonstrating familiarity with stock and warehouse operations

Company Overview

TONG TAR TRANSPORT SERVICE PTE LTD is a transportation company specializing in moving people safely. We prioritize safety and customer satisfaction in delivering reliable transport services.

Job Summary

You will independently manage transport operations for the school transport division, focusing on customer service, route planning, crew management, and driving process improvements to ensure safe, efficient, and high-quality service delivery.

Responsibilities

• Strategize, plan, and execute transport operations to ensure smooth and efficient service delivery
• Lead and manage coordinators and bus crew, both internal and external, to maintain operational effectiveness
• Receive and process route orders and onboard passengers according to established procedures
• Communicate with customers and stakeholders to address queries and facilitate onboarding processes
• Plan and assign routes to appropriate drivers, ensuring optimal route coverage and safety
• Lead training sessions to uphold service quality standards among transport crew
• Proactively handle customer feedback, queries, and complaints to enhance service satisfaction
• Adopt and promote IT tools and technology to improve workflow and train crew members accordingly
• Maintain focus and multitask effectively to meet customer deliverables under pressure
• Demonstrate a good sense of road direction to support route planning and driver coordination
• Exhibit a positive, willing attitude as a learner, worker, and leader within the team

Company Overview

The client seeks a Supply Chain Applications Manager cum Operations Assistant Manager to lead digital transformation and operational excellence by managing supply chain systems and supporting daily operations for scalable business performance.

Job Summary

We are seeking a highly capable Supply Chain Applications Manager cum Operations Assistant Manager to oversee both the digital backbone of our supply chain and the day‑to‑day operational performance of our business.

Responsibilities

• Manage and maintain all supply chain systems including ERP, WMS, TMS, procurement, and vendor platforms to ensure seamless operation
• Lead system implementations, upgrades, integrations, and digitalisation projects to enhance supply chain efficiency
• Translate operational workflows into scalable digital processes to support business growth
• Maintain data integrity, enforce master data governance, and ensure system compliance across platforms
• Develop dashboards and reporting tools to improve supply chain visibility and support data-driven decision-making
• Troubleshoot system issues and coordinate resolutions with IT, vendors, and operations teams to minimize downtime
• Drive automation initiatives to reduce manual tasks and increase productivity within supply chain operations
• Support daily operations in procurement, warehousing, logistics, and fulfilment to ensure smooth supply chain execution
• Monitor operational KPIs and implement corrective actions to maintain high performance standards
• Coordinate with internal teams and external partners to resolve operational challenges promptly
• Assist in planning, scheduling, and resource allocation to optimize operational workflows
• Implement standard operating procedures (SOPs), process improvements, and quality standards to enhance operational efficiency

Required competencies and certifications

• Degree in Supply Chain, IT, Engineering, Business, or related fields
• 4–7 years of experience in supply chain systems, operations, or hybrid roles
• Hands-on experience with ERP/WMS/TMS platforms such as SAP, Oracle, Dynamics, or similar
• Strong understanding of procurement, inventory, warehousing, and logistics workflows
• Experience in system implementation, process mapping, and automation
• Analytical mindset with strong problem-solving skills
• Excellent communication and stakeholder management abilities
• Ability to work effectively at both systems and on-the-ground operational levels

Preferred competencies and qualifications

• Experience with API integrations or middleware
• Knowledge of data analytics tools such as Power BI, Tableau, or SQL
• Experience in fast-moving, multi-location operations
• Ability to manage dual-role responsibilities with resilience and dedication

Overview

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Sourcing and Contract Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. 

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead end to end supplier identification, qualification, tendering, and contracting for all data centre operational services, equipment, and materials — including IT cabling labour and materials, as well as broader IT, mechanical, and electrical systems. 

• Review and manage maintenance, upgrade and project contracts to ensure compliance, alignment with operational goals, and identification of risk or improvement areas. 

• Conduct cost benchmarking and financial analysis across service agreements to optimize spend and support strategic sourcing decisions. 

• Collaborate with cross-functional stakeholders to identify operational efficiencies, streamline processes, and drive continuous improvement initiatives 

• Oversee supplier relationship and performance management, fostering strategic partnerships and ensuring service levels through KPIs and scorecards 

• Provide thought leadership and subject matter expertise related to financial controllership (accuracy, forecasting & compliance) of datacenter financials.  

• Manage the financial and commercial aspects of site contracts including related PO and invoice reviews.  

• Prepare quarterly spend management review materials at datacenter site  

• Assist with tracking of datacenter Maintenance and Repair activities 

• Evaluate cost savings opportunities and implement strategic projects to realize savings 

• Identify and implement efficiency opportunities across technical systems, operational workflows, and resource deployment to enhance performance, reduce costs, and support scalable data center operations. 

• Leverage local subject matter expert's tribal knowledge, spread adoption of best practices 

• Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I 

• Coordinate closely with datacenter field operations to foster alignment and partnerships for business success 

Capabilities important to success include: 

• Operational Planning & Project Management: Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity 

• Exceptional written and Interpersonal skills: Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives 

• Customer/Stakeholder Focus: Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience. 

• Performance Goal and Standards Setting: Develop and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences 

• Understand datacenter business objectives: Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs 

• Flexibility and Adaptability: Regularly scan the environment to help anticipate changes that could affect key programs and projects. Effectively changes plans, goals, actions or priorities to respond to changing situations. 

• Team Player: Ability to both contribute strategically to this relatively new team and support strategic decisions once debate is over 

Qualifications

Required Qualifications:  

• Qualification in IT, Engineering, Project Management, or a related field; OR trade certification combined with practical industry experience 

• OR 5+ years industry experience and college course work. 

While not required, we also look for the following Preferred Qualifications: 

• 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling). 

• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field. 

• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP. 

• 2+ years experience with critical environment maintenance and repair cost management  

• 2+ years experience with industry program and project management skills 

• Exposure to Data Centre commissioning and construction 

• 2+ years experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.) 

• 2+ years experience with reporting and data analysis systems & platforms (e.g. PowerBI)  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Ship Repair Manager 
Working hours : 5.5 days (Weekday 830AM - 530PM ; Saturday 830AM-1230PM)
Working location: Pioneer (Transport provided in Jurong)
Salary: $4000 - $5000

Job Description:

• Conduct feasibility studies of prospective projects to evaluate profitability and sustainability of production operations
• Design manufacturing plans for machining, forming, joining and other relevant processes based on project requirements
• Determine additional infrastructure requirements to support manufacturing and production requirements
• Oversee production timelines against production status reports
• Approve production strategies proposed by team members after evaluating budgets and resources
• Verify feasibility of design specifications for equipment installation locations and set-ups
• Review vibration analysis, thermal analysis and other performance test results to confirm installation techniques
• Strategise appropriate launching methods for ships
• Verify acceptability of ballast tank conditions prior to launch
• Produce keel laying plan for launch
• Take stock of individual machinery, equipment and system status on board ships and/or rigs prior to launch
• Prepare emergency response procedures for launch failures
• Verify commissioning requirements proposed by team members
• Review commissioning test results
• Manage a team of production engineers
• Evaluate results from market research and propose implementation of best practices in manufacturing
• Design equipment coding standards for organisation in liaison with quality department
• Approve deployment of new technologies for relevant manufacturing processes after evaluating budgets and skills on hand
• Manage department's compliance to risk management framework policies and processes
• Analyse viability of workplace improvements and change management initiatives

Requirement

• Experience in ship repair / marine industry with team management experience

• Relevant Diploma / Degree in Engineering or Marine-related field preferred

• Familiar with safety and compliance procedures in shipyard operations.

WhatsApp me your resume for quicker processing! ☺️
WhatsApp: https://wa.me/6596112291 (Kyra)
Voon Yih Boon Reg No: R22106724 | The Supreme HR Advisory Pte Ltd EA No: 14C7279

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14+ global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.

Role Overview

The Assistant Regional Manager – Driver Operations is responsible for owning and scaling driver operations across EU and US, while providing strong remote operational support to on-ground teams (where applicable). This role plays a critical part in ensuring supply–demand balance, operational efficiency, driver satisfaction, and process excellence at scale. You will lead people, processes, and performance—driving clarity through KPIs, eliminating inefficiencies, and collaborating cross-functionally to achieve faster, more reliable outcomes.

Key Responsibilities

Driver Operations (Fleet Operations + Planning Operations)

• Own and continuously review driver operations processes across EU and US cities, covering both driver and planning operations
• Ensure effective supply–demand planning to meet operational requirements across markets
• Identify inefficiencies and eliminate redundant processes to keep operations lean and scalable

People & Performance Management

• Lead, mentor, and manage a team of 5–10 driver operations team members
• Define clear KPIs for each role and review performance on a regular cadence
• Measure individual and team performance and communicate outcomes clearly and constructively
• Conduct regular coaching, feedback, and development conversations
• Build an engaged, high-accountability team culture with open communication
  

Strategy & Cross-Functional Collaboration

• Work closely with product, tech, support, and finance teams to design and refine driver operations processes
• Contribute to operational strategy for EU and US markets, balancing growth, cost, and driver experience
• Develop a strong understanding of regional goals, priorities, and constraints
• Lead or support driver programs focused on retention, engagement, and operational efficiency

Required Experience & Skills

• 5+ years of experience in operations roles within fast-paced, tech-oriented companies
• Strong people management experience, with prior responsibility for managing at least 5–10 team members
• Experience across operations and strategy, with the ability to move between execution and planning
• Prior exposure to contact center, voice-based operations, or Global Capability Center (GCC) environments (preferred)
• Proven ability to operate in high-growth, ambiguous environments with strong decision-making skills
• Excellent written and verbal communication skills
• Strong analytical capability with Google Sheets and/or MS Excel (intermediate to advanced)
  

Work Schedule

• Mon-Fri (Includes Rotational shifts & Night shifts)
• 9-hour shift (8 working hours)

Ready to revolutionize last-mile logistics with us? Apply now and become part of the Laundryheap journey.

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14+ global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.

Role Overview

The Assistant Regional Manager – Driver Operations is responsible for owning and scaling driver operations across EU and US, while providing strong remote operational support to on-ground teams (where applicable). This role plays a critical part in ensuring supply–demand balance, operational efficiency, driver satisfaction, and process excellence at scale. You will lead people, processes, and performance—driving clarity through KPIs, eliminating inefficiencies, and collaborating cross-functionally to achieve faster, more reliable outcomes.

Key Responsibilities

Driver Operations (Fleet Operations + Planning Operations)

• Own and continuously review driver operations processes across EU and US cities, covering both driver and planning operations
• Ensure effective supply–demand planning to meet operational requirements across markets
• Identify inefficiencies and eliminate redundant processes to keep operations lean and scalable

People & Performance Management

• Lead, mentor, and manage a team of 5–10 driver operations team members
• Define clear KPIs for each role and review performance on a regular cadence
• Measure individual and team performance and communicate outcomes clearly and constructively
• Conduct regular coaching, feedback, and development conversations
• Build an engaged, high-accountability team culture with open communication
  

Strategy & Cross-Functional Collaboration

• Work closely with product, tech, support, and finance teams to design and refine driver operations processes
• Contribute to operational strategy for EU and US markets, balancing growth, cost, and driver experience
• Develop a strong understanding of regional goals, priorities, and constraints
• Lead or support driver programs focused on retention, engagement, and operational efficiency

Required Experience & Skills

• 5+ years of experience in operations roles within fast-paced, tech-oriented companies
• Strong people management experience, with prior responsibility for managing at least 5–10 team members
• Experience across operations and strategy, with the ability to move between execution and planning
• Prior exposure to contact center, voice-based operations, or Global Capability Center (GCC) environments (preferred)
• Proven ability to operate in high-growth, ambiguous environments with strong decision-making skills
• Excellent written and verbal communication skills
• Strong analytical capability with Google Sheets and/or MS Excel (intermediate to advanced)
  

Work Schedule

• Mon-Fri (Includes Rotational shifts & Night shifts)
• 9-hour shift (8 working hours)

Ready to revolutionize last-mile logistics with us? Apply now and become part of the Laundryheap journey.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice andperspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Do you have the vision to see through problems? Then join EY and gain experiences that will last a lifetime.

As one of our business consultants, you’ll help the world’s leading organisations improve their performance in a rapidly changing environment. You’ll be part of multidisciplinary teams, bringing diverseperspectives to every challenge.

The opportunity

As a member of Supply Chain & Operations, you'll contribute to one of the fastest-growing regions in the world. If you are looking for a cutting-edge and rewarding environment, within the supply chainplanning category, this just might be the role you’ve been searching for.

Your key responsibilities

• Delivering large scale, complex supply chain management and transformation project, include design, implement, deploy and evaluate supply chain management relevant business for performance improvement.
• Working with client organizations to enhance supply chain performance through planning process and organization re-engineering.
• Working in collaborative teams to analyze client issues and development solutions.
• Prioritizing objectives and contributing to project planning and status reporting. You can expect to work with high-level client personnel to analyze, evaluate, and enhance specific functional areas within your specialized area of supply chain.

Skills and attributes for success

• Demonstrate in-depth technical capabilities and professional knowledge in your functional area of overall supply chain planning.
• Demonstrate ability to quickly learn new processes and uncover new offering that may assist current customer base.
• Tactical and process oriented problem-solving.
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
• Ability to develop and present new ideas and conceptualize new approaches and solutions
• Superior verbal and written communication skills
• Understand EY and its service lines and actively assess what the firm can deliver to serve clients.

To qualify for the role you must have

• A bachelor’s degree or master’s degree in supply chain, industrial engineering or business
• Minimum 10 years of experience in supply chain consulting environment with a focus in Supply Chain Planning & execution OR Sourcing and procurement
• Bring your expertise, focusing on a supply chain planning helping customers build and execute supply chain strategy around S&OP / IBP OR focusing on Sourcing & Procurement to help organization to Source and procure effectively and efficiently

Ideally, you’ll also have

• Deep knowledge in one, or more, of the specific areas of expertise: Supply chain operating model design: Demand / Supply / Production / Logistics Planning, IBP / S&OP, Source to Pay, category management, SRM, Procurement outsourcing
• Strong technology Implementation experiences in one or more of the functional areas of supply chain
• Experience in client facing roles in a consulting environment

What we look for

• Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry.
• An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

1. Role Purpose

We are looking for a highly reliable, detail-oriented and hands-on Operations Manager to oversee our daily operations. This role is the “command centre” of our transport & moving business — responsible for manpower scheduling, vehicle coordination, routing optimisation, service quality and incident handling.

The ideal candidate must have relevant experience in logistics, transport, moving, or service operations, and must be proactive, organised, and able to anticipate issues before they happen.

2. Key Responsibilities

A. Daily Manpower Scheduling & Planning

• Plan and prepare the daily schedule for drivers and movers / crew.
• Ensure every job has the correct manpower and skills assigned.
• Manage annual leave, MC, shift changes, and overtime within manpower budget.
• Forecast manpower requirements for peak seasons (month-end, holidays, weekends).

B. Vehicle & Job Coordination

• Allocate vehicles and plan daily job sequences across all trucks/ lorries.
• Confirm job details, addresses, timings and special requirements with Sales/CS.
• Track real-time job progress and adjust arrangements due to delays, traffic or last-minute changes.
• Manage same-day rescheduling, urgent add-on jobs, and special requests.
• Ensure high utilisation of vehicles and crew without overloading the teams.

C. Routing & Load Optimisation

• Plan efficient routes based on job locations, time windows, traffic and load.
• Combine and sequence jobs to reduce travelling time and fuel usage.
• Monitor loading practices for safety and space optimisation.
• Analyse mileage, trip times, productivity and propose improvements.

D. Operations Process & Quality Control

• Implement and maintain SOPs for, Pre-job confirmation; On-site service procedures; Protection & handling of furniture and appliances; Completion photo-taking & sign-off.
• Conduct regular performance checks and spot audits on drivers/crew.
• Investigate service issues or complaints and implement corrective actions.
• Maintain all operational records, scheduling sheets, and incident logs.

E. Incident Handling & After-Hours Support

• Handle incidents such as truck breakdowns, crew absence, delays, on-site disputes.
• Prepare contingency plans to reduce after-hours disruptions.
• Provide remote support after working hours when urgent issues arise (e.g. job overrun, customer dispute, on-site problems).
• Lead daily or weekly operational reviews to improve reliability and efficiency.

F. Team Management & Training

• Oversee drivers and crew discipline, attendance and performance.
• Assist in setting KPIs such as punctuality, complaint rate, safety records, teamwork.
• Coach underperforming staff; recommend rewards for good performers.
• Train new hires on SOPs, safety, customer service and company standards.

G. Cross-Department Coordination

• Work closely with Sales, Customer Service and Admin teams to ensure smooth communication.
• Communicate operational constraints and cost implications to Sales team.
• Provide management with regular operational analysis and recommendations (e.g. fleet expansion, manpower adjustments, pricing adjustments).

3. Requirements

• Minimum 3–5 years of experience in logistics, transport coordination, moving operations, or service industry operations.
• Strong planning, scheduling and problem-solving skills.
• Detail-oriented, responsible, proactive and able to handle pressure.
• Good communication skills (English/Chinese a must-have).
• Basic IT proficiency (Excel, WhatsApp, Google Calendar).
• Able to support after-hours emergencies when necessary.

Working Days: Monday – Friday (9:30am – 6:00pm)

Support: Saturday or after-hours support when required

Location: West Singapore

Reports To: Director

Company website: movemove.biz