Total 165 construction manager job vacancies in Transportation / Logistics category in Hong Kong

About your role: 

In this role, you will lead, develop, and inspire a high-performing team responsible for the deployment, optimization, and readiness of PD tools across the Footwear and Equipment organization, serving as the primary interface between PD and Platform teams. Your leadership will be instrumental in driving the preservation and management of organizational knowledge by ensuring the development, maintenance, and updating of SOPs, as well as standardizing internal processes to minimize knowledge loss and ensure continuity.  

You will champion the development of technical and nurture future talent, particularly in footwear technology, by promoting targeted training and development initiatives. You will ensure the consistent use of best practices, tools, and processes, translating enterprise frameworks and strategic initiatives into practical, brand-relevant solutions for your team and the broader organization.  

Your responsibilities will include (but not limited): 

• Knowledge Preservation  

• Oversee the preservation and management of organizational knowledge to ensure continuity and minimize knowledge loss; 

• Map, standardize, and document internal processes by developing, maintaining, and updating SOPs. 

• Capabilities Development  

• Lead the development of technical skills within the team and nurture future talent with a focus on footwear technology. 

• Drive continuous enhancement of the Product Development team's technical capabilities through targeted training and development initiatives. 

• Define, promote, and ensure the consistent and effective use of best practices, tools, and processes across the organization. 

• Translate enterprise frameworks and strategic initiatives into practical, brand-relevant solutions for the team and broader organization. 

• Drive operational excellence by leading initiatives related to development execution, governance, and reporting. 

• Ensure alignment and collaboration across regions, brands, and vendors to maintain high standards and unified processes. 

• Development KPI Governance & Intelligence  

• Establish and oversee governance of KPIs to measure and drive performance. 

• Support and enforce milestone adherence and execution discipline throughout project lifecycles. 

• Deliver fact-based insights and PD intelligence to enable informed, data-driven decision making. 

• Tools Adoption & Readiness  

• Lead the deployment, optimization, and readiness of Product Development tools, serving as the primary liaison between Product Development and Platform teams (e.g., PxM, PSE). 

• Ensure consistent and effective utilization of tools across teams and functions. 

• Define, align, and promote best practices for tool usage and process implementation across brands in collaboration with platform teams. 

• Own and lead category-specific business initiatives, translating enterprise frameworks into actionable results at the category level. 

• Operational Execution  

• Oversee SMS PO management for all brands, including resolving discrepancies, tracking PR/PO conversion, ensuring PO acknowledgment and system updates, confirming sample packaging, and monitoring shipping and communications with brands/regions. 

• Manage ECN (Engineering Change Notice) data to maintain accuracy and process integrity. 

What we will be looking for in you: 

• Knowledge of the product category within the scope of this role with proven experience - good understanding of manufacturing processes, materials, and construction methods; 

• You will be coaching and developing your team, providing timely constructive feedback enabling them to excel and realize their potential. 

• Proven leadership experience in managing multi-cultural teams and ability to influence stakeholders on a global level to advance business goals. 

• Product Development or Technical expertise will be an advantage. 

• Drive and passion to make a difference, presenting a growth mindset that role models positivity and curiosity to your team and peers. 

• Executive presence – you will be capable of capturing your audience’s attention, being composed and well prepared. 

• Ability to lead, facilitate and champion change. 

• Good business acumen and understanding of the competitive global business environment, as well as an awareness of economic, social and political trends that impact the organization’s global strategy. 

Key Attributes: 

• Embodies the highest level of personal and professional integrity and ethics. 

• Passion for product and a consumer-first mindset; 

• Able to manage complex and conflicting interpersonal interactions with others, solve problems, make decisions, operate independently and with discretion, and work effectively under pressure.  

• Possesses excellent organizational and analytical skills and prioritize and can successfully execute multiple tasks/projects. 

• Able to collaborate with peers and superiors while building relationships with individuals and organizations across the globe.  

• Maintains a global perspective and is culturally sensitive and aware.  

• Demonstrates a creative, energetic, and motivated spirit. 

Desirable Qualifications & Competencies: 

• Bachelor’s degree in Industrial Engineering, Supply Chain, Business, or related field. MBA is a plus; 

• Minimum 7–10 years of experience in the field of process engineering or manufacturing , with at least 3 years in a senior managerial role; 

• Experience working with overseas factories, and a multi-cultural factory management team;  

• Proven experience in leading & developing team. 

• Proficient in Microsoft Office, PLM systems, and production planning tools. 

• Willingness and ability to travel extensively within the region. 

Job Summary

Assist Project Manager/Director in executing Water, Wastewater Treatment, and Power projects by managing procurement, vendor relations, project scheduling, risk mitigation, and coordination across disciplines to ensure timely, budget-compliant delivery and quality outcomes.

Responsibilities

• Assist Project Manager/Director in executing Water and Wastewater Treatment and Power projects to meet schedule and quality standards
• Review customer specifications, commercial and technical documents, and product requirements to ensure project alignment
• Prepare drawing packages, equipment submittals, testing specifications, and engineering documents from suppliers and project personnel
• Plan and develop project and operational procurement management to support project goals
• Identify project risks and liabilities, develop mitigation strategies to avoid liquidated damages
• Collaborate with design engineers to determine equipment needs during project planning, execution, and completion
• Evaluate vendor proposals against project specifications to select suitable suppliers
• Monitor and expedite vendor progress to align with project schedules
• Track and monitor project progress against schedule and budget, providing regular updates
• Engage project teams daily to discuss progress and provide guidance for issue resolution
• Facilitate coordination among disciplines, procurement, and construction groups to ensure seamless job interfacing
• Conduct contract reviews, perform risk analysis, and develop contingency plans to safeguard project delivery
• Prepare project policies focused on quality and safety compliance
• Initiate and lead project kick-off meetings with clients and internal teams to align expectations
• Prepare overall budget cost plans and conduct cost analyses for project financial control
• Monitor and analyze project operations and schedules to ensure timely completion
• Coordinate EPC cost estimation activities to support project budgeting
• Represent the company professionally to clients during project execution
• Control project documents and manage design changes to maintain project integrity
• Prepare project specifications and systems/processes to guide project execution
• Assist in site installation, testing, and commissioning activities to ensure operational readiness
• Oversee procurement of technical equipment based on engineering drawings, specifications, and schedules
• Negotiate pricing, terms, and conditions with suppliers to optimize procurement outcomes
• Coordinate and plan vendor deliveries from multiple locations, consolidating shipments to meet customer deadlines in Hong Kong and AI
• Manage the end-to-end process from purchase order issuance to delivery to overseas customers
• Prepare and deliver daily, weekly, and monthly reports on purchase orders and job progress to management and customers
• Research and analyze supplier performance on quality, cost, delivery, and service to inform procurement decisions
• Participate in preparing safe work, environmental control, and emergency procedures to ensure compliance
• Manage procurement processes including issuing Notice to Produce, coordinating Inspection and Test Plans (ITP), Factory Acceptance Tests (FAT), and delivery to customer sites
• Visit vendor factories/plants to conduct joint inspections, familiarize with key personnel, and assess facilities and capabilities
• Plan delivery schedules to ensure services and equipment reach customer-designated destinations on time
• Book containers and coordinate with logistics suppliers to control project budgets and achieve cost savings on a weekly and monthly basis
• Visit sites locally and overseas to ensure smooth transitions from delivery and warehousing to installation of equipment and services
• Plan and manage installation schedules of equipment at client locations both locally and overseas
• Monitor and control project costs against budgets to maintain financial discipline
• Provide cost estimates for new projects including equipment and manpower requirements
• Apply knowledge of Incoterms to manage international procurement and logistics effectively

Required competencies and certifications

• Bachelor’s Degree in Mechanical Engineering or Environmental Engineering
• Minimum 3 years of experience as Purchasing/Supply Chain Officer in Water, Wastewater Treatment Plant, or EPC (MEP) projects
• Proficiency in MS Office, MS Project, and AutoCAD
• Strong teamwork, organizational, coordination, planning, and interfacing skills
• Ability to adapt to tight deadlines and frequent priority changes

Preferred competencies and qualifications

• None explicitly stated

We are looking for a Plant Manager (Construction Vehicle Rental) to oversee the operations, utilisation, and profitability of a fleet of construction vehicles and heavy equipment.

Key Responsibilities:

• Manage the full lifecycle of construction vehicles and equipment (e.g., excavators, cranes, lorries, boom lifts)
• Drive fleet utilisation rates and ensure optimal deployment across projects
• Coordinate with contractors, project teams, and clients on equipment requirements and delivery timelines
• Oversee maintenance planning, servicing schedules, and breakdown management to minimize downtime
• Monitor and control operating costs (fuel, repairs, manpower, logistics)
• Work closely with the commercial/sales team on rental pricing, contracts, and client servicing
• Track fleet performance metrics (utilisation %, downtime, ROI per asset)
• Manage third-party vendors, transport logistics, and equipment mobilization/demobilization
• Ensure compliance with safety regulations, LTA requirements, and equipment certifications
• Lead and manage plant supervisors, mechanics, and dri

REQUIREMENTS:

• Diploma/Degree in Mechanical Engineering, Civil Engineering, or related field
• Minimum 5–10 years of experience in construction plant, equipment rental, or fleet management
• Strong understanding of heavy equipment operations and maintenance

HOW TO APPLY:

Simply submit your application with your updated Resume in MS Word Format to David Sia Yi Sheng (EA Personnel Reg. No.: R1875905) (BEP) by clicking the ‘Apply link’ or call your friendly Consultant, David, at 6590 9958 or 9271 7510 for a confidential discussion.

Please click APPLY NOW button to submit your application

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt-out by unsubscribing in the mailer. You may refer to and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Job Description & Requirements

Contracts

Delivery Orders

Warehousing

Microsoft Office

Tracking

Monitoring

Invoicing

Quotations

Service Agreements

Contracts

Delivery Orders

Warehousing

Microsoft Office

Tracking

Monitoring

Invoicing

Quotations

Service Agreements

Contracts

Delivery Orders

Warehousing

Microsoft Office

Tracking

Monitoring

Invoicing

Quotations

Service Agreements

We welcome and encourage all applicants to apply directly at the LEGO Careers Portal: https://www.lego.com/en-sg/careers/job/distribution-manager-9-months-contract-for-maternity-cover-577829f9b3661000c79ece65a3110000

We are looking for a Distribution Manager ( a maternity cover role with 9 months' contract) to manage our Distribution centre operations and ensuring accurate customer order fulfilment from our Distribution centres. This role is responsible in ensuring that we operate with best-in-class standards at the Distribution centres, optimizing logistics performance and cost, and implementing sustainability initiatives. The Distribution Manager will lead continuous improvement initiatives and ensuring that we maintain and improve our service levels to enable business growth! 

Core Responsibilities: 

Oversee Distribution Centre Operations:  

• Provides governance towards our appointed 3PL, ensuring performance are per service level agreement and follows the LEGO Group’s standards. This includes: 
• Ensuring KPIs (warehouse occupancy, inbound/outbound efficiencies, OTIF, inventory accuracies) are on track. 
• Review short term capacity requirements for DC and optimize inbound-outbound logistics to manage any imbalance situation. 
• Track and manage damaged, quality stocks, scrap and support claims process. 
• Inventory control and management through ensuring proper cycle count and stock take processes by the 3PL. 
• Represent Distribution in BU weekly and monthly operation cadence, review KPIs performance and address any escalations. 
• Lead the LEGO Group/3PL weekly operational meetings, monthly and quarterly Business reviews to ensure service levels are met. 
• Ensure reliable operations and a sound BCP (business continuity process) is activated in situations when needed. 

Procurement of 3PL service and cost management 

• Support the analysis of the distribution centre’s storage, throughput and obtain customer requirements to support the procurement process for selecting and contracting 3PL services. 
• Ensure cost effective operations and distribution spend within budget. 

Business unit: 

• Partner with Business Unit stakeholders to ensure Distribution aligns with business requirements and supports daily operations that facilitate sales and customer service. 

Customer Service: 

• Ensure high levels of customer satisfaction by maintaining accurate order processing at the DC, timely deliveries, and effective communication with BU and customers. 
• Collaborate with Customer-Logistics team to manage any value-added services required to serve our customers. 

Compliance:  

• Ensure compliance with all relevant regulations, safety standards, and company policies. 

Reporting and monitoring:  

• Ensure monthly, weekly and daily reports on distribution centre performance are in place, including key metrics are accurately captured. 

Continuous Improvement:  

• Partner with Procurement team and 3PL to identify opportunities for continuous improvement in enhancing efficiencies, reduce costs and improve distribution performance. 

Do you have what it takes? 

• Bachelor’s degree in supply chain management, Logistics, Industrial Engineering, or a related field. 
• Minimum 7- 10 years of experience in distribution, logistics, or supply chain operations. 
• Proven track record in managing 3PLs, driving performance improvements, and implementing best practices. 
• Strong knowledge of FMCG-specific logistics challenges, including high volumes, small deliveries, high SKU turnover, and promotional demand spikes. 
• Demonstrated experience in managing stakeholders, working in a diverse and multi-functional working environment. 
• Strong problem-solving skills, experienced in mining insights from various data sources, and strong presentation skills. 
• Team oriented, possesses good interpersonal and communication skills and able to manage assigned responsibilities independently. 
• APICS CLTD, CPIM, CSCP, certification is a plus. 
• Experience with WMS, TMS, and ERP systems; proficiency in data analysis tools (e.g., Power BI, Tableau) is a plus. 
• Some level of knowledge in SAP Sales and Distribution module is a plus 
• Experience in leading digital transformation and sustainability initiatives in logistics is a plus. 

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Brief Summary:

• Basic $5500 - $7000
• Mon to Fri: 9.00am - 5.30pm, Alt Sat: 9.00am - 1.00pm
• Location: Changi Alps (Transport provided at Tampines MRT & Tanah Merah MRT)
• Permanent Role + AWS + VB + 18AL

Job Responsibilities:

• Manage the Airfreight Department, overseeing Customer Service, Billing, and Operations.

• Ensure customer KPIs are aligned and consistently met with internal and external stakeholders.

• Conduct regular customer visits to review service standards and address performance gaps.

• Lead MBR/QBR sessions to review account performance and drive improvement actions.

• Lead and coach the team to meet customer requirements and operational targets.

• Manage department P&L, including cost control and profitability tracking.

• Monitor monthly AR with Finance and relevant stakeholders to ensure timely collections.

• Serve as the escalation point for customer complaints and corrective action requests (CAR).

Requirements:

• Diploma/Degree in Business, Logistics, Supply Chain Management, or related fields.
• 5–10 years of airfreight import operations experience, with at least 2–3 years in a supervisory/manager role

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Company Overview

TONG TAR TRANSPORT SERVICE PTE LTD is a transportation company specializing in moving people safely. We prioritize safety and customer satisfaction in delivering reliable transport services.

Job Summary

You will independently manage transport operations for the school transport division, focusing on customer service, route planning, crew management, and driving process improvements to ensure safe, efficient, and high-quality service delivery.

Responsibilities

• Strategize, plan, and execute transport operations to ensure smooth and efficient service delivery
• Lead and manage coordinators and bus crew, both internal and external, to maintain operational effectiveness
• Receive and process route orders and onboard passengers according to established procedures
• Communicate with customers and stakeholders to address queries and facilitate onboarding processes
• Plan and assign routes to appropriate drivers, ensuring optimal route coverage and safety
• Lead training sessions to uphold service quality standards among transport crew
• Proactively handle customer feedback, queries, and complaints to enhance service satisfaction
• Adopt and promote IT tools and technology to improve workflow and train crew members accordingly
• Maintain focus and multitask effectively to meet customer deliverables under pressure
• Demonstrate a good sense of road direction to support route planning and driver coordination
• Exhibit a positive, willing attitude as a learner, worker, and leader within the team

Responsibilities

• In charge of generate financial models for pricing, perform sensitivity and stress analysis and debt financing schedules. 
• Responsible in financial models also for business plans and cashflow forecasting
• In charge of assisting to prepare proposals, terms sheets and letters of intent for aircraft lease and acquisition transactions
• Responsible in analysing transaction opportunities and make recommendations to the management team
• In charge of assisting to prepare financial analysis of proposals and summarise deal terms for management decision making
• Responsible in managing all phases of the aircraft leasing renewal, purchase, sale andtransition transactions to ensure appropriate outcomes and deliverables
• Coordinates with legal, finance, sales and technical teams on transaction management
• Participatesin lease, sale and purchase negotiations
• Supportsthe transaction lawyers in documentation and closing for aircrafacquisition, lease and sale transactions
• In charge of assisting to provide documentation to lease management team to file and update lease management system
• Prepares information for management reporting on lease function as required
• Other support duties or assignments as required

Requirement:

• Min Degree in Engineering / Finance / Accounting or related disciplines. 
• Min 5 years’ experience in aviation leasing industry or M&A advisory services
• Proficiency and relevant experience in financial modelling is an advantage

To submit your application, please apply online to apply@rn-care.com or call +(65) 65135697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. LtdEA License No: 17C8900

• $4,000 - $5,000 + Bonus
• A reputable A1 main contractor with 33+ years of experience, specializing in large-scale infrastructure projects.
• 5 days | HQ - Joo Koon (7mins walk/ 1 bus stop from Joo Koon MRT)
• Attractive welfare benefits - Comprehensive Packages (

We are looking for a Plant Manager (Construction Vehicle Rental) to oversee the operations, utilisation, and profitability of a fleet of construction vehicles and heavy equipment.

Key Responsibilities:

• Manage the full lifecycle of construction vehicles and equipment (e.g., excavators, cranes, lorries, boom lifts)
• Drive fleet utilisation rates and ensure optimal deployment across projects
• Coordinate with contractors, project teams, and clients on equipment requirements and delivery timelines
• Oversee maintenance planning, servicing schedules, and breakdown management to minimize downtime
• Monitor and control operating costs (fuel, repairs, manpower, logistics)
• Work closely with the commercial/sales team on rental pricing, contracts, and client servicing
• Track fleet performance metrics (utilisation %, downtime, ROI per asset)
• Manage third-party vendors, transport logistics, and equipment mobilization/demobilization
• Ensure compliance with safety regulations, LTA requirements, and equipment certifications
• Lead and manage plant supervisors, mechanics, and drivers

REQUIREMENTS:

• Diploma/Degree in Mechanical Engineering, Civil Engineering, or related field
• Minimum 5–10 years of experience in construction plant, equipment rental, or fleet management
• Strong understanding of heavy equipment operations and maintenance

HOW TO APPLY:

Simply submit your application with your updated Resume in MS Word Format to Ashwin Vivek Vinod (EA Personnel Reg. No.: R22111690) (BEP) by clicking the ‘Apply link’ or call your friendly Consultant, Ashwin Vivek Vinod, at 6590 9957 or 9178 0355 for a confidential discussion.

Please click APPLY NOW button to submit your application

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence.

By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt-out by unsubscribing in the mailer. You may refer to and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

• Working Location:  Alps Ave (Changi)
• Working hours:  Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary:  $3500-$5000

Job Summary:

The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.

Responsibilities:

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Requirements:

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience manage multiple airfreight import shipments simultaneously
• Previous hands-on experience in using Cargowise system is preferred.

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

Air Import Assistant Manager

• Working Location:  Alps Ave (Changi)
• Working hours:  Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary:  $3500-$5000

Job Summary:

The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.

Responsibilities:

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Requirements:

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience manage multiple airfreight import shipments simultaneously
• Previous hands-on experience in using Cargowise system is preferred.