Total 3 support advisor job vacancies in Quality Assurance / Control category in Hong Kong

Position Summary

This position play a critical role in driving compliance and quality programs for Healthcare Transportation & Facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Job Scope

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company’s Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Design & implement robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead & prepare for regular audit programs / random checks / regulatory activities to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and resolve issues via conducting root cause analysis.

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead the validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

12. Depot Support: Provide secondary / backup support to healthcare specialists for market depots.

Requirements :

1. Hold local pharmacist license

2. Have at least 5 -7 years of relevant experience in warehouse, quality + QMS for pharmaceutical / healthcare industry in quality related role

3. Experience working in warehouse is desire

4. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

5. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices,

6. Experience in local certifications in a warehouse and transportation business.

7. IATA CEIV certification knowledge would be at advantage but not necessary.

8. Experience in conducting external and internal audits for regions

9. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute in Singapore.

10. Occasionally travel is required to sites and region warehouses.

Competency

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Working hours:

Mon to Fri 9am-6pm

What You'll Do

• Test software modules across LabWeave LIS and KEC engineering projects — functional, integration, regression, and edge-case testing

• Write and execute test cases for database handlers, REST APIs, SCPI instrument drivers, and UI workflows

• Reproduce bugs, log them clearly, and work with developers to verify fixes

• Support on-site deployments and customer issues at hospital and government client sites

• Write and maintain SOPs, test reports, user guides, and audit documentation

• Build small scripts (Python, SQL) to automate repetitive test tasks and data checks

• Participate in release readiness reviews and post-deployment health checks

What We're Looking For

• Diploma or Degree in Computer Science, Computer Engineering, Electrical/Electronic Engineering, Biomedical, or related field

• 0–2 year of experience (fresh graduates welcome)

• Comfortable with at least one scripting language (Python preferred) and basic SQL

• Solid logical thinking — can break down a feature and imagine how it could fail

• Clear written English for documentation and bug reports

• Willingness to travel within Singapore for on-site work

• Interest in healthcare tech, laboratory systems, or instrument integration

Nice to Have

• Exposure to test frameworks (pytest, Postman, Selenium, etc.)

• Familiarity with LabVIEW, Git, Linux command line, or Docker

• Understanding of SCPI, serial/TCP communication, or lab instruments

• Awareness of healthcare data standards (HL7, FHIR, LOINC) — we'll teach you the rest

• Prior experience in QA, lab work, or technical support

What You'll Get

• Mentorship directly from the founder and senior engineers

• Broad exposure: software, hardware, healthcare compliance, customer-facing work

• Clear growth path into software engineering, integration engineering, or product roles

• Work on systems that matter — used in hospitals and national security labs

Compliance & Operations Analyst — AML / KYC / Regulatory Support

Job PurposeProvide compliance, regulatory and operational support across client/investor onboarding, AML/KYC reviews, regulatory reporting and service‑provider coordination to ensure robust compliance controls and efficient fund operations.

Key Responsibilities : Compliance / AML / KYC / Regulatory Support

• Support client and investor onboarding reviews: collect, review and validate KYC documentation, perform accredited investor checks, and assess source of wealth / source of funds.
• Conduct screening (PEP/sanctions) and follow up on screening alerts and remediation actions.
• Coordinate with external compliance consultants, fund administrators and other third parties on AML/KYC and regulatory matters.
• Maintain compliance registers, onboarding logs, outsourcing registers, periodic review trackers and related documentation.
• Assist in preparation and follow‑up for compliance meetings, internal reviews, audits and regulatory requests.
• Support preparation and responses for MAS surveys and other regulatory/reporting matters; coordinate information gathering and follow‑up with management or external advisers.
• Coordinate updates to policies, procedures, compliance manuals and internal control documents.
• Support review and periodic due diligence of service‑provider arrangements and outsourcing documentation.

Reporting / Operations / Administration

• Support onboarding of banks, brokers, custodians, RMs and external counterparties including account openings, maintenance, authorised signatory updates, trading authorities, LPOAs and SFTP/data‑feed access.
• Act as point of contact between fund administrators and investors for new subscriptions into sub‑funds.
• Assist investor onboarding through administrator processes: coordinate subscription documentation, KYC materials and follow‑up queries.
• Coordinate with investors, administrators and internal stakeholders to ensure subscription and account onboarding tasks are completed timely.
• Liaise with technology vendors and reporting platforms on reporting access, SFTP setup, data feeds and data consolidation.
• Serve as central coordinator among management, clients, administrators, banks, brokers, custodians, auditors, compliance consultants and other service providers.

Required Qualifications & Experience

• Degree in law, finance, business, risk/compliance or related field (or equivalent experience).
• 3+ years’ experience in AML/KYC, compliance, regulatory reporting or fund operations.
• Practical experience with investor KYC, source of funds/wealth assessments, screening tools and regulatory filings (preferably Singapore/MAS experience).

Skills & Competencies

Strong understanding of AML/KYC frameworks, sanctions/PEP screening and regulatory requirements.
High attention to detail and strong documentation skills.
Good stakeholder management and client-facing communication.
Ability to manage multiple tasks, prioritise and follow through.
Proficient in MS Office; familiarity with screening/KYC tools, fund admin systems and SFTP/data feeds advantageous.
Discretion handling confidential information and sound judgement in escalation.
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