Total 70 customer service manager job vacancies in PR / Media / Communications category in Hong Kong

JOB RESPONSIBILITIES:

Focal Point Communication: Act as the official bridge and focal person, as and when required, to communicate with customers/workshops on administrative, logistical (e.g., delivery status, documentation, and product availability), and general non-technical inquiries via phone, email, and dedicated platforms.

Sales Performance Assistance: Compile and analyse internal reports (e.g., call logs, interaction frequency, ticket resolution times) to assist management in gauging the activity and performance of the in-house Business Consultants (salespersons).

Issue Triage: Efficiently log all client queries and complaints, providing timely follow-up and coordinating with the relevant internal departments (e.g., Sales, Logistics, Technical team) for resolution.

Customer Satisfaction: Coordinate and execute customer satisfaction survey practices, including the distribution, collection, and initial tabulation of feedback from the workshop network.

Administrative Communication: Assist in the preparation and distribution of general client communications, such as welcome kits, informational memos, and holiday greetings.

Data Management: Perform essential data entry, ensuring all workshop and client contact information, interaction history, and transactional details are accurately and consistently recorded in the CRM system.

Record Integrity: Proactively monitor and maintain the quality of the customer database (e.g., deduplicating records and updating outdated information) to ensure a reliable source of truth for all business functions.

Basic Reporting: Assist in generating simple reports from the CRM system (e.g., monthly new sign-ups, list of workshops in a specific region) to support planning and analysis by the management team.

Technical Skills:

• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Familiarity with CRM software/database management is highly preferred.

Requirements:

- Female

- Can drive and have your own transport

- Preferably Single

Perks & Benefits

• Casual dress code
• Medical insurance
• Personal leave

The Assistant Director of Marketing & Communications (AD M&C) supports the Director in planning, developing, and executing strategic marketing and communication initiatives to enhance brand awareness, drive business growth, and maintain a consistent brand voice across all channels. This role leads a team of marketing professionals and ensures campaigns are aligned with business objectives.

Key Responsibilities:

1. Strategic Marketing & Planning

• Assist in developing annual marketing and communication strategies.
• Analyze market trends, customer insights, and competitor activity to inform strategies.
• Collaborate with departments to align marketing plans with business goals.

2. Brand & Communications Management

• Ensure consistent brand messaging across all marketing materials and platforms.
• Oversee corporate communications, PR activities, and internal communications.
• Manage media relations and act as a liaison with external agencies.

3. Digital Marketing & Campaigns

• Oversee digital marketing initiatives including social media, website, and email campaigns.
• Track performance metrics, analyze ROI, and optimize campaigns accordingly.
• Lead content creation strategies for various platforms.

4. Team Leadership & Development

• Manage and mentor marketing and communications staff.
• Assign responsibilities, monitor progress, and ensure deadlines are met.
• Foster a creative and collaborative team environment.

5. Budget & Vendor Management

• Assist in preparing and managing marketing budgets.
• Coordinate with vendors, agencies, and partners to execute campaigns efficiently.
• Ensure cost-effectiveness and adherence to budget allocations.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Parking Allowance
• Free Duty Meals
• Birthday Leave

工作職責：

聯絡點溝通：根據需要，作為官方橋樑和聯絡人，透過電話、電子郵件和專用平台與客戶/車間溝通行政、物流（例如，交貨狀態、文件和產品可用性）以及一般非技術性諮詢。

銷售績效協助：編製和分析內部報告（例如，通話記錄、互動頻率、工單解決時間），以協助管理階層評估內部業務顧問（銷售人員）的活動和績效。

問題分類：有效率地記錄所有客戶的諮詢和投訴，及時跟進並與相關內部部門（例如銷售、物流、技術團隊）協調解決問題。

顧客滿意度：協調和執行顧客滿意度調查工作，包括分發、收集和初步統計來自研討會網路的回饋。

行政溝通：協助準備和分發一般客戶溝通資料，例如歡迎禮包、資訊備忘錄和節日問候。

資料管理：執行必要的資料輸入，確保所有研討會和客戶聯絡資訊、互動歷史和交易詳情都準確、一致地記錄在 CRM 系統中。

記錄完整性：主動監控和維護客戶資料庫的品質（例如，刪除重複記錄和更新過時資訊），以確保所有業務功能都有可靠的真實來源。

基本報告：協助從 CRM 系統產生簡單的報告（例如，每月新註冊用戶數、特定區域的研討會清單），以支援管理團隊的規劃和分析。

技術技能：

• 熟練使用微軟辦公軟體（Word、Excel 和 PowerPoint）。
• 熟悉客戶關係管理軟體/資料庫管理者優先考慮。

要求：

- 女性

- 會開車並擁有自己的交通工具

- 最好是單人

福利待遇

• 休閒著裝要求
• 醫療保險
• 個人休假

At Funco, we create events that bring people together — from family days and carnivals to dinner events, community celebrations, corporate gatherings, and customised experiences that are designed to be fun, memorable, and well executed.

As we continue to grow, we are looking for an experienced Event Planner / Event Manager / Senior Event Manager to join our team.

This role is for someone who understands how events work — from the first client brief, to concept creation, proposal development, planning, coordination, and final execution on-site.

We are looking for a strong team player — someone who can be the “midfielder” in the team: connecting the client, creative direction, operations, suppliers, and internal team so that every project moves smoothly towards a successful goal.

What You’ll Be Involved In

* Managing client briefs, meetings, proposals, and account servicing

* Developing event concepts and ideas that are practical, creative, and client-focused

* Preparing proposals, costing support, timelines, and planning documents

* Coordinating with vendors, suppliers, designers, operations, and production teams

* Managing event schedules, deadlines, logistics, and on-site requirements

* Supporting sales conversations and identifying opportunities to grow accounts

* Understanding basic event technical needs, including audio, visual, lighting, staging, tentage, décor, environmental build-ups, and site flow

* Supporting event execution as a show producer, including pre-event show rundowns, on-site event cues, programme flow, team player to technical vendors and talents, as well as post-event evaluation

* Ensuring events are planned properly and delivered smoothly

What We’re Looking For

* Ideally 3 to 4 years or more of hands-on experience in event management, event sales, client servicing, or event operations

* Experience in family days, carnivals, corporate events, dinner events, community events, or agency-style event work will be an advantage

* Strong communication and coordination skills

* Able to manage clients professionally and understand their needs

* Comfortable with proposal writing, timelines, deadlines, and multi-tasking

* Organised, responsible, and able to follow through

* Creative, practical, and willing to learn continuously

* A team player who enjoys working in a fast-moving and fun environment

* Diploma/Degree in Events, Hospitality, Marketing, Communications, Business, or related fields will be preferred — but relevant industry experience matters most

Who This Role Is Best For

This role is best suited for someone who has already been in the events industry and is ready to contribute quickly.

We are looking for someone who can plug in, play fast, support the team, grow accounts, create ideas, and help Funco continue our expansion journey.

At Funco, we are not just in the business of rentals — we are building a stronger event experience company. We want people who enjoy creating joy, managing details, solving problems, and delivering events that clients and guests remember.

We value team players who bring the right gumption, creativity, and drive to create meaningful work and add value to the entire team. Good performance and strong contribution will be recognised and rewarded as we grow together.

If you are passionate about events, enjoy working with people, and want to be part of a growing company that believes in fun, creativity, and teamwork, we would love to hear from you.

Interested candidates may send their CV / portfolio to: admin@funco.com.sg

Or connect with us directly here on LinkedIn.

Join Funco — let’s create fun, meaningful, and memorable experiences together.

Responsibilities:

• Lead end-to-end management of projects and events (virtual, hybrid, live), including planning, budgeting, programme design, and execution to meet business objectives
• Build and maintain strong relationships with clients, stakeholders, and suppliers, while identifying upselling opportunities and ensuring high client satisfaction
• Coordinate and lead project teams by assigning roles based on strengths, fostering collaboration, and mentoring team members for performance and development
• Conduct pre- and post-event briefings, leveraging data analysis and market insights to improve outcomes and drive continuous improvement
• Ensure adherence to processes, support cross-functional teams, and represent the organisation at industry events and networking platforms
• Manage project financials, including budgeting, cost control, and validation of income and expenditure to ensure profitability
• Oversee supplier management, including negotiations, contract arrangements, and service delivery performance
• Maintain accurate documentation and update project management tools and systems to ensure operational efficiency and data integrity

Qualifications:

• Minimum of 5 years’ experience in the meetings and events industry
• Proven track record in planning and delivering large-scale virtual and in-person events across APAC and international markets
• Experienced in budget management, financial planning, and cost control
• Strong interpersonal and leadership capabilities with the ability to engage stakeholders effectively
• Willingness to travel for site inspections and on-site event execution as required
• Good knowledge of local hotels, venues, and event sites suitable for international clients
• Demonstrates strong problem-solving skills and professional presentation
• Able to work independently as well as collaboratively within a team environment
• Capable of motivating, mentoring, and developing team members

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

In B2Bfinancial services, particularly across Asia-Pacific, in-person engagement is a primary driver of trust, executive access and commercial progression. Events are a core pillar of our B2B marketing strategy - supporting executive positioning, product storytelling and targeted account development.

In this role you will own the planning, execution and optimization of Banking Circle’s event strategy across the region and ensure our APAC presence is commercially targeted, brand-consistent and aligned to global strategic priorities.

We offer a hybrid work model for our employees to allow for flexibility and productivity. However, we do expect you to spend most of your time in the office to build community and efficiency in the team.

Responsibilities:

·        Develop and execute a structured APAC events roadmap

·        Partner closely with regional sales leadership to align event strategy with pipeline priorities

·        Advise on priority association memberships and industry forums

·        Identify speaking opportunities aligned to key industry themes

·        Lead execution of regional conferences, roundtables and hospitality events

·        Apply ABM principles to ensure targeted, high-quality invite strategy

·        Ensure all events reflect Banking Circle’s brand and positioning standards

·        Translate global campaigns and messaging into relevant APAC activations

·        Deliver post-event analysis and measurable commercial outcomes

The ideal candidate will have 7-10years’ experience in B2B fintech or financial services marketing.

You understand the APAC fintech andpayments landscape and knows which associations, forums and conferences carryinfluence. You can advise our sales team on where Banking Circle should – andshould not – be present, and you have awareness of current industry topics andcan identify relevant speaking opportunities.

You operate with a campaign mindset,translating global messaging into local nuance and bring structure tohospitality and networking initiatives across diverse markets.

Finally, you execute with precision while maintaining brand standards.

Banking Circle is an international company. Our internal workforce consists of over 50 nationalities, and our clients and partners are located all over the globe.

Responsibilities:

• Lead end-to-end management of projects and events (virtual, hybrid, live), including planning, budgeting, programme design, and execution to meet business objectives
• Build and maintain strong relationships with clients, stakeholders, and suppliers, while identifying upselling opportunities and ensuring high client satisfaction
• Coordinate and lead project teams by assigning roles based on strengths, fostering collaboration, and mentoring team members for performance and development
• Conduct pre- and post-event briefings, leveraging data analysis and market insights to improve outcomes and drive continuous improvement
• Ensure adherence to processes, support cross-functional teams, and represent the organisation at industry events and networking platforms
• Manage project financials, including budgeting, cost control, and validation of income and expenditure to ensure profitability
• Oversee supplier management, including negotiations, contract arrangements, and service delivery performance
• Maintain accurate documentation and update project management tools and systems to ensure operational efficiency and data integrity

Qualifications:

• Minimum of 5 years’ experience in the meetings and events industry
• Proven track record in planning and delivering large-scale virtual and in-person events across APAC and international markets
• Experienced in budget management, financial planning, and cost control
• Strong interpersonal and leadership capabilities with the ability to engage stakeholders effectively
• Willingness to travel for site inspections and on-site event execution as required
• Good knowledge of local hotels, venues, and event sites suitable for international clients
• Demonstrates strong problem-solving skills and professional presentation
• Able to work independently as well as collaboratively within a team environment
• Capable of motivating, mentoring, and developing team members

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

At Funco, we create events that bring people together — from family days and carnivals to dinner events, community celebrations, corporate gatherings, and customised experiences that are designed to be fun, memorable, and well executed.

As we continue to grow, we are looking for an experienced Event Planner / Event Manager / Senior Event Manager to join our team.

This role is for someone who understands how events work — from the first client brief, to concept creation, proposal development, planning, coordination, and final execution on-site.

We are looking for a strong team player — someone who can be the “midfielder” in the team: connecting the client, creative direction, operations, suppliers, and internal team so that every project moves smoothly towards a successful goal.

What You’ll Be Involved In

* Managing client briefs, meetings, proposals, and account servicing

* Developing event concepts and ideas that are practical, creative, and client-focused

* Preparing proposals, costing support, timelines, and planning documents

* Coordinating with vendors, suppliers, designers, operations, and production teams

* Managing event schedules, deadlines, logistics, and on-site requirements

* Supporting sales conversations and identifying opportunities to grow accounts

* Understanding basic event technical needs, including audio, visual, lighting, staging, tentage, décor, environmental build-ups, and site flow

* Supporting event execution as a show producer, including pre-event show rundowns, on-site event cues, programme flow, team player to technical vendors and talents, as well as post-event evaluation

* Ensuring events are planned properly and delivered smoothly

What We’re Looking For

* Ideally 3 to 4 years or more of hands-on experience in event management, event sales, client servicing, or event operations

* Experience in family days, carnivals, corporate events, dinner events, community events, or agency-style event work will be an advantage

* Strong communication and coordination skills

* Able to manage clients professionally and understand their needs

* Comfortable with proposal writing, timelines, deadlines, and multi-tasking

* Organised, responsible, and able to follow through

* Creative, practical, and willing to learn continuously

* A team player who enjoys working in a fast-moving and fun environment

* Diploma/Degree in Events, Hospitality, Marketing, Communications, Business, or related fields will be preferred — but relevant industry experience matters most

Who This Role Is Best For

This role is best suited for someone who has already been in the events industry and is ready to contribute quickly.

We are looking for someone who can plug in, play fast, support the team, grow accounts, create ideas, and help Funco continue our expansion journey.

At Funco, we are not just in the business of rentals — we are building a stronger event experience company. We want people who enjoy creating joy, managing details, solving problems, and delivering events that clients and guests remember.

We value team players who bring the right gumption, creativity, and drive to create meaningful work and add value to the entire team. Good performance and strong contribution will be recognised and rewarded as we grow together.

If you are passionate about events, enjoy working with people, and want to be part of a growing company that believes in fun, creativity, and teamwork, we would love to hear from you.

Interested candidates may send their CV / portfolio to: admin@funco.com.sg

Or connect with us directly here on LinkedIn.

Join Funco — let’s create fun, meaningful, and memorable experiences together.

Our client is a reputable and established professional services organization with a strong presence in Singapore. Due to ongoing business growth, they are looking for a Event Manager (Professional Events) to support their business development and corporate engagement initiatives. They are located in the (Central) – easily accessible.

Responsibilities:

• Plan, coordinate, and execute corporate events, client engagement activities, networking sessions, and business development initiatives.
• Organize internal company events, employee engagement programs, annual celebrations, and appreciation functions.
• Manage event budgets, timelines, vendor sourcing, contract negotiations, and event logistics to ensure successful execution.
• Collaborate with internal stakeholders to develop event concepts, marketing materials, and promotional campaigns.
• Support client relationship management efforts through the planning and delivery of customer-focused events and initiatives.
• Coordinate the development and distribution of corporate marketing collateral, publications, newsletters, and promotional materials.
• Assist in corporate branding activities and ensure consistency across marketing communications.
• Support corporate social responsibility (CSR) projects, community engagement programs, and charitable initiatives.
• Prepare and coordinate submissions for industry awards, rankings, and professional recognition programs.
• Monitor media coverage, industry developments, and market trends to support marketing and business development objectives.
• Track event performance and prepare post-event reports, evaluations, and recommendations for continuous improvement.

Requirements:

• Degree in Marketing, Business, Communications, Event Management, or a related discipline.
• Minimum 5 years of experience in event management, marketing, corporate communications, or business development functions.
• Prior event management experience within a law firm, auditing firm, accounting firm, consulting firm, or other professional services environment is preferred.
• Proven experience managing corporate events, client engagement programs, conferences, seminars, and internal events.
• Familiarity with vendor management, budget planning, and event logistics coordination.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.

We regret that only shortlisted candidates will be notified.

Email Address: jobs@recruitpedia.sg

EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

Responsibilities:

• Develop and implement proactive strategies to optimize room bookings, F&B venues, and conference space utilization to meet revenue targets.
• Contribute to the overall sales strategy, ensuring alignment across departments and maintaining high-quality standards.
• Conduct competitive market analysis and implement strategies to keep the hotel competitive.
• Mentor and guide the Sales Team, promoting proactive sales techniques and high-quality standards.
• Respond to and convert incoming inquiries into successful revenue-generating opportunities.
• Manage group RFPs, prepare tailored proposals, present to clients, and negotiate to close sales.
• Maintain accurate data entry for group and meeting inquiries using Delphi FDC.
• Build strong relationships with clients, understanding their needs and delivering customized solutions.
• Conduct client briefings, meetings, and property tours to showcase the hotel's offerings.
• Make sales and telemarketing calls to engage prospective clients and secure business.
• Host potential clients during site inspections and entertainment activities, when appropriate.
• Collaborate with hotel operations and other departments to maximize revenue opportunities.
• Prepare and submit weekly sales activity plans and reports to the Director of Sales.
• Represent the hotel at trade fairs, industry events, and workshops in collaboration with the Director of Sales and Business Development.
• Coach and train team members, conducting performance assessments as needed.
• Support the Director of Sales and Commercial Director with other delegated tasks.

Requirement:

• Proven experience in hotel sales, particularly in the MICE sector.
• Strong leadership skills with the ability to mentor and motivate a team.
• Excellent communication, negotiation, and presentation skills.
• Ability to analyze market trends and develop effective strategies.
• A proactive, results-driven approach with a passion for exceeding targets.
• Willingness to represent the hotel at events and engage in business development activities.

Interested candidates please apply online or send your latest CV to alex.fong@AlwaysHired.com.sg

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Children's Publishing Sales Manager (Full-Time)

Global Innovation Education Group is seeking a publishing sales professional with experience in children's book distribution, rights licensing, or trade publishing to lead go-to-market for a 150-title AI literacy storybook series.

You may have experience in:

• Trade or educational publishing sales
• Rights and licensing negotiations
• Distributor or retailer relationships (Amazon, bookstore chains, school channels)
• Packaging book series for publisher acquisition or licensing deals

What you'll own:
Positioning, pricing, and distribution strategy for an existing illustrated series; managing relationships with retailers, distributors, and potential publisher acquirers.

Employment: Full-time
Compensation: SGD 4,500–7,000/month, commensurate with experience
Location: Singapore, hybrid (Asia Square Tower 1, Shenton Way)

This an operationally focused role supporting both centre logistics and external outreach events. The incumbent is responsible for the coordination, implementation, and delivery of programmes and workshops at Lifelong Learning Singapore's (LLSG) Centre's Level 1 Service Touchpoint, with a primary focus on execution for youth, Institutes of Higher Learning (IHL) students and adult learners. Concurrently, the role supports the operational setup and execution of external outreach events and roadshows, coordinates with stakeholders and vendors, and handles daily centre operations.

Responsibilities:

Centre Programme Coordination & Implementation

• Coordinate, implement, and deliver activities, workshops, learning journeys, and events at the Level 1 Service Touchpoint for various target segments (such as students from IHLs, early careerists, and mid-careerists)
• Support the operational coordination and implementation of targeted programmes for students from IHLs, including Polytechnics, ITE, and Universities, to facilitate career exploration and skills development

Event Planning & Operational Delivery

• Support the planning, operational delivery, physical setup, and on-site execution for external outreach events, roadshows, and career/skills fairs conducted in partnership with various stakeholders and community partners
• Serve as an operational point of contact for stakeholder representatives and community partners to coordinate logistics, tracking project timelines and event requirements
• Monitor and track attendance, collect participant feedback, and compile programme performance data to support reporting and continuous improvement efforts

Vendor Management & Centre Operations

• Coordinate and liaise with appointed term vendors to execute standard programmes, ensuring day-to-day delivery aligns with service requirements
• Assist with the administrative sourcing and procurement processes for non-term vendors and subject-matter experts, adhering to standard organisational guidelines
• Provide day-to-day centre operations support, manage equipment and materials logistics, and provide administrative backing for the centre.

Requirements:

• Diploma or bachelor’s degree in Event Management, Hospitality, Business Administration, or a related discipline
• Relevant work experience focused on programme coordination, event delivery, stakeholder coordination, or operational execution
• Strong verbal and written communication skills for coordinating with vendors, collaborating with stakeholders, and assisting centre visitors or student audiences
• Experience in working with term vendors and navigating standard administrative sourcing and procurement processes
• Ability to adapt well and thrive in a fast-paced, hands-on operational environment
• Robust organisational, multitasking, and logistical skills to handle concurrent event assignments and deliver tasks within deadlines

Candidates who do not have the required qualification or relevant experience are welcome to apply.

This is a 6‑month contract with the possibility of extension.

Please note that only shortlisted candidates will be notified.

Job Description: Digital Media Marketing Manager
职位描述：数字媒体营销经理

1. Role Summary1. 角色概述

We are seeking a creative and data-driven Digital Media Marketing Manager to join our team. You will be responsible for developing and executing omni-channel digital marketing strategies aimed at increasing brand awareness, acquiring high-quality traffic, and achieving conversion goals. This role requires a deep understanding of the social media ecosystem, paid advertising optimization, and emerging content trends.
我们正在寻找一位兼具创意与数据驱动能力的数字媒体营销经理加入我们的团队。您将负责制定并执行全渠道数字营销策略，旨在提升品牌知名度、获取高质量流量并实现转化目标。该职位要求对社交媒体生态系统、付费广告优化以及新兴内容趋势有深入的理解。

2. Key Responsibilities2. 主要职责

• Strategic Planning: Formulate annual and quarterly digital marketing plans, covering SEO/SEM, social media (Instagram, TikTok, LinkedIn, Facebook), email marketing, and display advertising.
  战略规划：制定年度和季度数字营销计划，涵盖SEO/SEM、社交媒体（Instagram、TikTok、LinkedIn、Facebook）、电子邮件营销和展示广告。

• Content & Media Management: Oversee and guide the creation of digital content (graphics and video) to ensure brand consistency; manage media budgets and optimize Return on Ad Spend (ROAS).
  内容与媒体管理：监督并指导数字内容（图形和视频）的创作，以确保品牌一致性；管理媒体预算并优化广告支出回报率（ROAS）。

• Data-Driven Decision Making: Utilize tools such as Google Analytics and Meta Business Suite to monitor Key Performance Indicators (KPIs), and regularly provide analytical reports with actionable improvement recommendations.
  数据驱动决策：利用 Google Analytics 和 Meta Business Suite 等工具监控关键绩效指标（KPI），并定期提供包含可操作改进建议的分析报告。

• Leadership & Collaboration: Lead the internal creative team or manage external agencies; collaborate closely with Sales and Product departments to ensure marketing activities align with business objectives.
  领导力与协作：领导内部创意团队或管理外部代理机构；与销售和产品部门紧密协作，确保营销活动与业务目标保持一致。

• Industry Insights: Stay ahead of digital marketing trends (e.g., AI tool applications, privacy policy changes) and continuously explore new growth channels.
  行业洞察：紧跟数字营销趋势（如 AI 工具应用、隐私政策变化），并持续探索新的增长渠道。

3. Job Requirements3. 职位要求

• Education: Bachelor’s degree or higher in Marketing, Communications, Business Administration, or a related field.
  教育背景：市场营销、传播学、工商管理或相关专业的学士及以上学位。

• Work Experience: Minimum of 5 years of experience in digital marketing, including at least 2 years in a team management or project leadership role.
  工作经验：至少 5 年数字营销经验，其中至少 2 年担任团队管理或项目领导角色。

• Technical Proficiency:技术熟练度：

  • Expertise in ad platforms including Google Ads, Meta Ads Manager, and TikTok Ads.
    精通包括 Google Ads、Meta Ads Manager 和 TikTok Ads 在内的广告平台。

  • Familiarity with SEO principles and data visualization tools (e.g., Looker Studio or Tableau).
    熟悉SEO原则和数据可视化工具（如Looker Studio或Tableau）。

• Content Skills: Strong creative aesthetic and understanding of short-form video production logic. Capable of independently producing and distributing short-form videos while consistently tracking and optimizing video performance data.
  内容技能：具备出色的创意审美和对短视频制作逻辑的深刻理解。能够独立制作和分发短视频，并持续跟踪和优化视频表现数据。

Responsibilities:

• Lead end-to-end management of projects and events (virtual, hybrid, live), including planning, budgeting, programme design, and execution to meet business objectives
• Build and maintain strong relationships with clients, stakeholders, and suppliers, while identifying upselling opportunities and ensuring high client satisfaction
• Coordinate and lead project teams by assigning roles based on strengths, fostering collaboration, and mentoring team members for performance and development
• Conduct pre- and post-event briefings, leveraging data analysis and market insights to improve outcomes and drive continuous improvement
• Ensure adherence to processes, support cross-functional teams, and represent the organisation at industry events and networking platforms
• Manage project financials, including budgeting, cost control, and validation of income and expenditure to ensure profitability
• Oversee supplier management, including negotiations, contract arrangements, and service delivery performance
• Maintain accurate documentation and update project management tools and systems to ensure operational efficiency and data integrity

Qualifications:

• Minimum of 5 years’ experience in the meetings and events industry
• Proven track record in planning and delivering large-scale virtual and in-person events across APAC and international markets
• Experienced in budget management, financial planning, and cost control
• Strong interpersonal and leadership capabilities with the ability to engage stakeholders effectively
• Willingness to travel for site inspections and on-site event execution as required
• Good knowledge of local hotels, venues, and event sites suitable for international clients
• Demonstrates strong problem-solving skills and professional presentation
• Able to work independently as well as collaboratively within a team environment
• Capable of motivating, mentoring, and developing team members

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Overview

Gusto Collective Singapore (formerly known as Mercury Integrated) is seeking an experienced, dynamic, and passionate Account Manager who thrives in a fast-paced and collaborative environment with a passion to lead and mentor. You will look forward to developing and growing within an agency representing a dynamic array of international and reputable fashion, luxury, lifestyle, beauty, and hospitality clients.

Your areas of focus will be:

● Account Lead: Lead and drive account teams and provide support in the development and implementation of integrated communications campaigns using traditional, social and digital tools.

● Client Servicing: Client leadership role providing day-to-day consultancy and client management through close collaboration to support clients’ business objectives and targets for the market. Oversee, track, and review all campaign results to ensure client satisfaction.

● Strategy: Conceptualisation, development, and execution of strategic 360-degree communication plans (with measurable objectives)

● PR: Devise and drive strategy for media pitching, identify and pitch compelling stories and features, provide counsel to spokespersons, manage and resolve crisis when required, and oversee and assist in sample management for fashion brands.

● Social: Implement strategies that push creative boundaries for social media campaigns, identify suitable content creators/collaborators, plan and lead content production with partners and various teams to deliver effective content across social networks.

● Content: Development of key messages and ensure consistency and accuracy of content and marketing collaterals including press release, bios, fact sheet, social media campaign briefs, press kits, website copy, etc.

● Event Management: Assist and work closely with events team to conceptualise events that best suits client’s brief, development of event flow and on-site manpower requirement.

● New Business: Take new business briefs, develop proposals, assess feasibility and identify working teams based on manpower and suitability. Drive and support new and creative growth strategies

● Stakeholder Relations: Build and maintain good relationships with external stakeholders including media, social media influencers, clients (existing and potential), and industry partners.

● Team Management & Mentorship: Contribute to a positive team environment and serve as a direct manager to junior teammates by providing advice and feedback to help them grow, develop their potential, and advance in their careers at Gusto Collective Singapore.

You will need:

● A diploma or bachelor’s degree in a relevant field from an accredited college or university

● At least 4 to 6 years of relevant experience in Communications and/or PR. Previous agency experience with proven track record in client satisfaction is a plus

● A good understanding of global and industry trends in fashion, beauty, luxury and lifestyle

● Proven ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment

● Good leadership skills with ability to drive and lead projects, and mentor, nurture, inspire, motivate, and empower teams

● Strong team management experience

● Understanding of clients’ requirements with ability to execute effectively and efficiently

● Self-motivated and resourceful, with high levels of initiative

● Excellent written and communication skills with an eye for detail

● Good interpersonal skills

● Strong analytical skills with ability to anticipate client requirements and provide strategic support and advice accordingly

● Flexibility, determination, enthusiasm and the ability to cope well under pressure

● Excellent organisational skills

You can look forward to:

● A wealth of diverse opportunities and challenges to develop and grow your skill sets

● An exciting and dynamic client portfolio of international and reputable brands

● Being involved in a wide range of brand experiences and events

● A highly-supportive and collaborative work environment

● A motivating, fun, and integrated work culture