Total 573 support analyst job vacancies in Others category in Hong Kong

The solution analyst will support the execution and implementation of the system enhancements in Life Operations.

Responsibilities:

• Actively involved in delivery and implementation of strategic initiatives and enhancements requested for new product launch.

• Lead discussions with the business on understanding the processes and document the rules and enhancements that are needed.

• Prepare and review that the business requirements are comprehensive and they meet the business needs taking into consideration future needs and changing business needs.

• Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.

• Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).

• Conduct/review UAT and responsible for UAT sign off.

• Collaborate and prioritise the changes with the users and other key stakeholders if there are gaps in the business requirements so that the agreed launch timeline will not be impacted.

• Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the project status and plans.

• Provide guidance to OSS UAT supporting team.

• Prepare/Review training materials.

• Actively seek continuous improvements in her/his area of expertise so that she/he continues to be relevant to the business.

Requirements:

• Diploma or Degree Holder in Business IT, Computer Science or a related discipline

• Candidates with more than 7 years working experience in life insurance operations and with knowledge in both operation and system areas are preferred.

• Able to make decisions

• Strong analytical and problem-solving skills

• Good verbal and written communication skills and good interpersonal skills

• Able to multi-task, meet tight deadlines and work in a fast-paced environment to make things happen

• Able and willing to be hands-on.

Summary

The mission of Pacific Reseller Operations is to be the voice of Reseller Channel within Operations to ensure our products are in the right places at the right time, supporting Sales and our Partners to achieve Apple’s financial goals. We are focused on managing our supply chain as efficiently as possible, in order to maximise sell through while aiming for a frictionless Channel fulfilment experience for our partners. Within the Reseller Operations team, the Channel Fulfilment Analyst is responsible for ensuring orders and returns are managed, executed and delivered on time and applying analytics and insights to streamline or automate fulfilment processes in support of Apple’s Weekly Channel Fulfilment to Resellers.

Description

• Independently process Order and/or Returns Management activities and manage Reseller inquiries (Order Cancellations, Repricing, Returns & Delivery Escalations) in accordance to Standard Operating Procedures (SOP), Target Service Levels (SLA) and SOX requirements
• Define and lead the rollout of New Product Introduction Order Management Activities such as System Configurations and Order Transition Plans when required
• Champion and continuously improve Channel Fulfilment, Order and/or Returns Management processes or Standard Operating Procedures (SOP) for sub-regions and/or lines of businesses
• Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout
• Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT)
• Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes

Minimum Qualifications

• Bachelor’s Degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management or Finance is preferred.
• Strong verbal and written communicator with the ability to articulate complex issues, findings or analysis to senior management in a clear and concise manner.

Key Qualifications

• 1 to 3 years of experience in an Operations role such as Operations Management, Industrial Engineering, Returns & Delivery Management and/or Logistics. Experience in Order or Returns Management is preferred
• Demonstrate attention to details, capability to manage and prioritise competing tasks and ability to deliver quality results under compressed timelines
• Proven analytical problem solver with ability to root cause complex issues using analytics to resolve and design short term remediation and/or long term improvement initiatives within and across functional departments
• Strong relationship management and interpersonal skills with the ability to build new and strengthen existing relationships with cross functional stakeholders and senior management

Preferred Qualifications

• Experience in customs and/or regulations within Asian countries is an added advantage
• Knowledge/experience of working on SAP is an added advantage
• Proven expertise with data analytics and visualisation tools such as Excel, Tableau, Macros etc

Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

ESR is a leading Asia-Pacific real asset owner and manager focused on logistics real estate, data centres, and energy infrastructure that power the digital economy and supply chain for investors, customers, and communities. Through our fully integrated real asset fund management and development platform, we strive to create value and growth opportunities for our global portfolio of investors. We offer our customers modern space solutions to realise their ambitions across Australia and New Zealand, Japan, South Korea, Greater China, Southeast Asia, and India, including a presence in Europe.

We are seeking a driven and analytical Analyst with 1.5 to 3 years of investment experience to join the Group Investments team. The candidate will independently evaluate real estate investment opportunities, conduct in-depth financial modelling, and prepare high-quality investment papers as well as ad-hoc analyses to support strategic decision making by ESR senior management.

The candidate will also work with key stakeholders across the broader business, including the Group Strategy & Investments team on Mergers & Acquisitions opportunities and the in-country investment teams on key projects.

Investment Evaluation

• Independently assess potential real estate investment opportunities across various asset classes and geographies, including both equity and debt structures

Financial Modelling

• Develop and maintain sophisticated financial models to analyze deal-level economics, sensitivity scenarios, and return metrics (e.g., IRR, equity multiple, cash-on-cash)

Investment & Strategy Papers

• Draft clear and compelling investment memos and presentations for internal investment committees and senior leadership, outlining the strategic rationale, risks, and recommendations.

Market Research & Analysis

• Conduct macro and micro-level market research, competitive benchmarking, and due diligence to inform underwriting assumptions and investment strategy

Due Diligence Coordination

• Liaise with brokers, partners, legal counsel, and other external advisors to facilitate deal execution

Ad-hoc Analysis

• Provide on-demand analytical support to senior management, including portfolio reviews, hold/sell analyses, and performance tracking

Internal Investment Support

• Review potential investment opportunities proposed by the broader business and work with Group Strategy & Investments team on potential Mergers & Acquisitions opportunities

• Target candidate will have 1.5 to 3 years’ experience working in real estate investment, real estate funds management, real estate private equity, investment banking or similar role
• Bachelor’s Degree from top-tier university with an outstanding university academic record

Position Challenges

• Balancing competing priorities
• Adhering to important deadlines whilst maintaining accurate high-quality outputs
• The ability to work semi-autonomously, delivering well considered output with minimal continuous review and refinement by management
• Managing senior internal and external stakeholders whose opinions may vary, to find consensus and deliver the agreed upon outcome
• Clearly and effectively communicating deliverables with the capability to engage in thoughtful robust debate as required

Key Personal Attributes

• Ability to work and collaborate within a close-knit team structure
• Personal resilience and calm professional demeanour
• Exceptional analytical and problem-solving skills
• Highly proficient in financial modelling with knowledge of valuation and corporate finance
• Solid understanding of accounting concepts and financial statements
• Strong commercial acumen and ability to engage in strategic thinking
• Clear effective communicator capable of engaging with stakeholders from across the organisation
• Desire to continually strive for professional excellence and ongoing development
• Strong work ethic with the ability to work autonomously and deliver outcomes to agreed timelines
• Enthusiastic and energetic attitude toward both work and personal life

Grow with us – Career growth and learning

We believe our greatest strength lies in the growth and development of our team. From day one, we create an environment that builds confidence and lays the foundation for long-term success. Whether you’re launching your career or stepping into a leadership role, we provide the tools, learning opportunities, and personalised guidance to help you thrive.

More about career growth at ESR

Our values and purpose

Our values are the foundation of everything we do—shaping our performance, culture, and ambition. Our purpose is rooted in the pursuit of excellence across all areas of our business, with a focus on maintaining the highest standards of performance, accountability, and integrity.

When you join us, you commit to three core principles:

• We Do the Right Thing: Integrity is non-negotiable. We hold ourselves to the highest standards of accountability, ensuring that every financial decision and business move is ethical and transparent.
• We Win as One Team: Our culture thrives on collective success. We break down functional silos to ensure that our ambitions are met through seamless collaboration and mutual support.
• We Think Beyond the Present: We don’t just manage for the quarter; we build for the years to come. We challenge ourselves to look past immediate gains to secure long-term excellence and sustainable growth.

More about our values and purpose