Total 2,177 operations engineer job vacancies in Others category in Hong Kong

Job Description:

• Assist in setting up and tearing down
• Managing to housekeep for in-house funeral equipment
• General maintenance duties for funeral homes
• Assist with any other funeral-related duties
• Other ad-hoc duties assigned

Requirements:

• Able to work in a fast-paced environment
• A class 3 driver's license would be advantageous
• With 1 year or without experience are welcome
• Comfortable working in the funeral industry
• Able to do shift work, and work on Public Holidays and Overtime

We regret to inform you that only shortlisted candidates will be notified.

*Salary is inclusive of allowance and incentive.

Overview: The Operations Supervisor is responsible for overseeing daily operational activities, ensuring smooth coordination between teams, and supporting project execution from initiation to completion. This role requires strong organizational, communication, and follow-up skills to ensure efficiency and customer satisfaction.

Key Responsibilities:
1. Administrative & Communication Duties

• Answer, screen, and direct incoming calls in a professional manner.
• Manage correspondence via phone calls and email efficiently.
• Organize, schedule, and coordinate appointments with clients and internal teams.

2. Project Coordination

• Assist the Project Manager in coordinating all stages of projects from initiation to completion.
• Liaise with clients, contractors, and relevant parties to ensure smooth workflow.
• Provide timely updates to the Project Manager on project progress and issues.

3. Documentation & Reporting

• Assist in preparing, collecting, and submitting required documentation from various stakeholders.
• Maintain proper records of operations, appointments, and project updates.
• Generate and submit monthly operational and performance reports.

4. Operations Monitoring

• Track and manage rescheduled appointments, ensuring timely follow-up until closure.
• Monitor daily operations and ensure all assigned tasks are completed on time.
• Oversee and coordinate the daily working routine of the HDB team.

5. Customer Service

• Handle customer feedback, inquiries, and complaints professionally.
• Ensure all customer requests are followed through and resolved satisfactorily.

6. Team Support & Coordination

• Provide operational support to other departments when required.
• Ensure effective communication and coordination across teams.
• Support continuous improvement of operational processes.
  

About the role
As an Operations Manager, you will lead and oversee security operations across multiple sites, ensuring service delivery meets client expectations while maintaining compliance, cost efficiency, and team performance. This role requires strong leadership, operational control, and the ability to manage both ground teams and client relationships effectively.

Key responsibilities

Operational Management

• Plan, organise, and oversee daily security operations across assigned sites

• Ensure all deployments meet client requirements and site SOPs

• Supervise ground teams and work closely with site supervisors on rostering and discipline matters

• Conduct regular site visits and spot checks to ensure service standards and officer presentation are maintained

Budgeting & Cost Control

• Monitor manpower budgets, including overtime and relief deployment

• Review and analyse monthly cost reports with the Assistant Operations Director

• Ensure deployments remain within approved headcount and cost parameters

• Support tender submissions and operational proposals with accurate ground data

Manpower Management

• Partner with HR on recruitment, onboarding, and deployment of officers

• Manage ground-level HR matters including performance, absenteeism, discipline, and grievances

• Participate in staff evaluations, promotions, and workforce planning

• Ensure officers are properly trained, certified, and compliant with PWM and regulatory requirements

Compliance & Regulatory Oversight

• Ensure all operations comply with PLRD licensing requirements and industry regulations

• Lead internal compliance checks and support external audits

• Investigate incidents and prepare detailed reports with corrective actions

Client & Stakeholder Management

• Serve as the main point of contact for assigned clients

• Attend client meetings, address concerns, and follow up on feedback

• Maintain strong client relationships and ensure high service standards

What we’re looking for

• Proven experience in security operations or similar field operations role

• Strong leadership and team management capabilities

• Good understanding of PLRD regulations and PWM requirements

• Experience managing budgets, manpower planning, and multi-site operations

• Strong communication and stakeholder management skills

• Able to work in a fast-paced, ground-driven environment

Ready to Join Our Crew? If this sounds like your kind of adventure, we'd love to chat!

Don't wait! Apply now to find out more and embark on your exciting new Operations journey with us!

About the role
As an Operations Executive, you will support the day-to-day deployment of security personnel, ensuring smooth manpower planning, accurate records, and timely coordination across sites. This role is key in maintaining operational efficiency, cost control, and compliance standards.

You’ll work closely with supervisors, ground officers, and HR to keep operations running reliably, especially in a fast-moving environment with frequent changes.

Key responsibilities

Daily Deployment Coordination

• Assist in preparing and updating daily deployment rosters based on manpower availability and site requirements

• Coordinate with officers and supervisors on attendance, shift changes, and urgent redeployments

• Track last-minute absences (leave, MCs, call-outs) and ensure systems or records are updated accurately

• Follow up with ground teams to resolve and report any deployment discrepancies

Budgeting & Cost Support

• Collate attendance and overtime data to support manpower cost tracking

• Maintain accurate deployment records to ensure payroll and billing accuracy

• Flag excessive overtime or inefficient manpower utilisation to supervisors

Administrative Support

• Assist with onboarding processes, including documentation, uniform issuance, and deployment briefings

• Maintain up-to-date staff records (licenses, certifications, training logs)

• Coordinate with HR on attendance matters, absences, and minor disciplinary tracking

Compliance & Documentation

• Support preparation of site folders, SOPs, and audit documentation

• Ensure licenses, site logs, and incident reports are properly maintained and up to date

• Assist in data preparation for audits and inspections (e.g. PLRD or client requirements)

Communication & Coordination

• Relay urgent deployment updates between site teams and operations

• Support internal communications such as group updates and manpower movements

• Escalate unresolved operational issues to the Manager in a timely manner

What we’re looking for

• Strong coordination and organisational skills

• Detail-oriented with the ability to manage multiple tasks simultaneously

• Comfortable working in a fast-paced, operations-driven environment

• Good communication skills when dealing with ground staff and stakeholders

• Proficiency in Excel or similar tracking tools is an advantage

Ready to Join Our Crew? If this sounds like your kind of adventure, we'd love to chat!

Don't wait! Apply now to find out more and embark on your exciting new Operations journey with us!

About Acestes

Acestes Pte Ltd is a 100% homegrown Singaporean enterprise established in 2014, licensed by the Police Regulatory Department (PRD). We specialize in comprehensive security and investigation services for diverse clientele including MCSTs, commercial buildings, and major events such as the Singapore Grand Prix Formula One Race.

As we enter a strategic growth phase, we are recruiting an Operations Manager who can balance rigorous security compliance with intelligent automation, ensuring our operational infrastructure scales efficiently without compromising our commitment to quality and integrity.

Position Overview

The Operations Manager directs the full spectrum of security operations while driving digital transformation and AI adoption. This role oversees the Command and Control Centre, manages complex multi-site deployments, and champions productivity-enhancing technologies to optimize limited SME resources during rapid expansion. The successful candidate will ensure Acestes maintains its PRD compliance, SSG-approved training standards,and reputation for operational excellence while transitioning toward investor-grade operational maturity.

Key Responsibilities

Strategic Operations & Digital Transformation

• Develop and oversee the company's digital roadmap aligned with the Security Industry Transformation Map (ITM), ensuring adoption of advanced security technologies (CCTV, access control, alarm systems, security information systems) to achieve superior client outcomes
• AI & Automation Leadership: Drive productivity improvements by identifying and implementing AI-powered solutions (predictive analytics for deployment planning, automated incident detection, intelligent resource scheduling, and administrative process automation) to optimize operational efficiency and reduce manual workload during scaling phases
• Champion continuous improvement by analyzing security trends, evaluating emerging technologies, and recommending enhancements to systems, processes, and policies that support multi-entity operational integration
• Manage the security budget and resource allocation effectively across expanding operational footprints, ensuring cost discipline while maintaining service quality

Command and Control Centre Management

• Manage the 24/7 Command and Control Centre (CCC), ensuring efficient operations, optimal oversight of agency-wide daily activities, and emergency response readiness
• Oversee the centralized IP camera network and AI-augmented surveillance systems, ensuring proper configuration for threat detection, emergency response activation, and resource deployment
• Ensure all operational records (incident reports, e-occurrence logs, deployment charts) are accurately captured, digitally maintained, and audit-ready for compliance and investor reporting
• Prepare and present regular management reports on KPIs, security metrics, productivity improvements, and strategic recommendations for operational enhancement

Operational & Deployment Excellence

• Oversee agency-wide deployment planning and coordination, ensuring compliance with company SOPs, PRD regulations, and client-specific requirements during high-volume periods (e.g., major events)
• Implement data-driven deployment optimization using historical patterns and predictive analytics to improve relief pool management and reduce manpower wastage
• Recruit, train, and manage a scalable pool of officers and staff, ensuring adequate coverage for all sites while controlling labor costs
• Conduct comprehensive security risk assessments for client sites and internal operations, developing mitigation plans that align with Acestes' risk appetite and growth objectives

Personnel, Training & Compliance

• Conduct interviews and selection processes for security officers, ensuring candidates meet PRD licensing requirements and align with Acestes' values of integrity and professionalism
• Develop and deliver security orientation and training programs leveraging Acestes' status as an SSG-approved Approved Training Organization (ATO), with emphasis on technology adoption and AI-tool proficiency for ground staff
• Investigate security incidents and accidents, providing comprehensive digital reports to clients and management with root cause analysis and preventive recommendations
• Ensure strict compliance with PRD licensing, PSIA standards, OSHA requirements, and PWM (Progressive Wage Model) regulations across all operations
• Maintain rigorous documentation standards to support audit readiness

Stakeholder & Client Management

• Establish and maintain strategic relationships with law enforcement, emergency services, and industry peers to ensure effective collaboration during incidents or crises
• Ensure all client sites are adequately equipped and supported; attend promptly to resource requests and operational issues
• Serve as escalation point for critical operational decisions, ensuring appropriate communication protocols with all stakeholders including subsidiary entities during integration periods

Qualifications

Required:

• Degree in Security Management, Criminal Justice, Information Technology, Security Studies, or related field
• Valid PRD Security Officer license with PWM Security Supervisor certification or higher
• Minimum 5 years of relevant experience in security management, preferably within a security agency, multinational environment, or high-growth SME undergoing operational scaling
• Proven experience managing a Command and Control Centre or Security Operations Centre (SOC)
• Demonstrable track record in technology adoption, digital transformation, or implementation of automated operational systems
• Strong working knowledge of PRD regulations, PSIA standards, OSHA requirements, and Singapore security industry codes of conduct

Preferred:

• Security Industry certifications (e.g., CPP, PSP, PCI) or IT-related credentials
• Experience with AI-powered security technologies (video analytics, predictive modeling, automated reporting systems)
• Background in managing operations during rapid headcount scaling
• Familiarity with government grants and support schemes related to security technology adoption (e.g., Productivity Solutions Grant, Enterprise Development Grant)
• Experience managing security operations for major events or multi-site commercial portfolios

Core Competencies

AI & Digital Fluency: Aptitude for identifying and implementing AI-powered solutions and automation tools to enhance productivity; comfortable leading technology change management with operational teams and training staff on new digital systems.

Strategic Resource Optimization: Ability to balance operational demands with SME resource constraints, using data analytics and predictive tools to maximize efficiency across expanding operational footprints.

Regulatory & Compliance Rigor: Meticulous attention to PRD, PSIA, and PWM compliance standards; maintains audit-ready documentation and processes suitable for investor-grade scrutiny.

Crisis Leadership & Decision Making: Calm under pressure with ability to make critical operational decisions rapidly; effective incident command and stakeholder communication during emergencies.

Change Management: Experience guiding operational teams through technology transitions, process re-engineering, or organizational restructuring (including potential M&A integration).

Stakeholder Navigation: Strong interpersonal skills to manage relationships across diverse client portfolios, law enforcement agencies, and internal departments including potential subsidiary entities.

Analytical & Problem Solving: Data-informed approach to security risk assessment, deployment planning, and continuous improvement; ability to translate security trends into actionable operational strategies.

People Leadership: Excellent coaching and supervisory skills to develop relief pool staff and ground officers, with emphasis on upskilling for technology-enabled security roles.

Why Join Acestes?

Acestes is a dynamic, growing social enterprise committed to empowering local workers through stable employment and skills development. As we scale our operations and explore strategic expansion, this role offers:

• Strategic Impact: Direct influence on operational transformation and technology roadmap during a pivotal growth phase
• Technology Leadership: Opportunity to pioneer AI adoption in security operations within an SME environment
• Career Progression: Clear pathway to Head of Operations or regional operational leadership as the group expands
• Mission-Driven Work: Contribute to community safety while building a resilient, technology-enabled workforce
• Professional Development: Access to SSG-approved training, security industry certifications, and exposure to high-profile event security (Singapore Grand Prix)

Our Accolades:

• Top Achiever Award (2017)
• Bizsafe Star Award (2019)
• SkillsFuture Employer (Gold) Award (2023)
• Company of Good – 2 Hearts Recognition (2024)
• Approved Training Organization (ATO) accredited by SkillsFuture Singapore (SSG)

Our EVP: "At Acestes, we seek people with Integrity, Dedication, Passion, Professionalism, and Courage. We improve livelihoods through sustainable employment and rising income as you adapt and grow through our training programmes and career progression."

To Apply

Interested candidates, please submit a resume and cover letter.

Internship Opportunity:

We welcome applications from exceptional individuals who demonstrate strong passion, analytical aptitude, and eagerness to adopt AI/technology in security operations, even without prior relevant experience. Such candidates may be considered for an internship or trainee pathway designed to develop into the Operations Manager role.

Acestes Pte Ltd is an equal opportunity employer committed to inclusive hiring practices and continuous innovation.

About Us

Moral Welfare Home is a Welfare Home providing care and accommodation for residents with multiple disabilities (physically/ intellectually disabled, psychiatric illness). The Home is gazetted by the Ministry of Social and Family Development, who is providing funding for the residents, who are destitute and wards of the state.

About the Role

The Operations Executive manages the shift revolving around the daily care of residents. He/ She will be working with colleagues from multidisciplinary teams in ensuring that the well-being of residents is maintained and upheld morally and ethically. He/ She will ensure that all facilities are serviceable and operational procedures and conducted accordingly and properly. He/ She will uphold communication standards as a representative of the Home, in his/ her correspondence with external stakeholders.

Key Responsibilities

The duties and responsibilities of a Operations Executive are listed in the following, but not limited to:

· Aware and oversee all operational matters on shift, and ensure that matters are reported accordingly to supervisors (Senior Operations Executive, Assistant Manager, Assistant Superintendent)

· Maintain good housekeeping and conduct inspections to ensure that facilities are serviceable, and that all procedures are conducted timely and with standards

· Check on general cleanliness of Home within dormitories and toilets, and check general areas for mosquito breeding

· Work within the Operations Team on portfolios revolving around the upkeep of facilities and aspects of resident care

· Uphold communication standards in preparation of Incident Reports and email correspondences with external stakeholders (Public, Vendors, Kin, Governmental Bodies)

· Oversee and provide supervision for Junior Staff to ensure that the operational needs are met during shifts

· Maintain good working relationships with colleagues within a multidisciplinary team to address the needs of residents through a multidisciplinary approach

· Address the psychosocial needs of residents through care & counselling and behaviour modification efforts, in-line with the Case Management Team

· Any other duties as assigned by the Superintendent of the Home

Qualifications and Skills

· Diploma and above in any discipline, preferably in Healthcare, Nursing, Social Work, Psychology or related fields

· Able to perform rotating 3-shift duties, including weekends and public holidays

· Strong report writing and documentation skills, with adherence to organisational and regulatory standards

· Salary will be commensurate with relevant experience and aligned with prevailing sector norms

· Fresh graduates are welcome to apply; relevant experience in healthcare or social service settings will be an advantage

· Comfortable working with residents with multiple needs, including physical, intellectual and psychiatric conditions

· Demonstrates good interpersonal, communication and teamwork skills in a multidisciplinary environment

· Able to manage multiple tasks effectively in a fast-paced care setting

· Proficient in Microsoft Office applications for documentation and reporting

Work Location: Tengah depot

Responsibilities:

• Monitor and control train operations on mainline and depot, ensuring service punctuality and safety

• Manage incidents, disruptions, and emergencies; plan and execute service recovery actions

• Coordinate internal departments and external emergency services during incidents

• Authorize and control track access activities during traffic and non‑traffic hours

• Manage train movements, depot shunting, train testing, and dispatch/return of trains

• Provide timely and accurate service information and public announcements to passengers

• Monitor passenger conditions via OCC systems and respond to customer assistance needs

• Prepare operational reports, service analyses, and recommendations for service improvement

• Ensure compliance with safety rules, procedures, and Safety Management System

• Mentor and train Operations Control Centre / Depot Control Centre staff

• Maintain operational records, documentation, and housekeeping standards
  

Requirements:

• Degree in any discipline or Diploma with minimum 5 years' working experience, preferably in an Operations Control Room environment

• Willing to perform shift work, including night shift, weekends and Public Holidays

• Ability to identify colours

• Able to operate computer-based control systems
  

We regret that only shortlisted candidates will be notified.

Interested applicants may attend the upcoming recruitment fair at E2i Devan Nair Institute on 29 April from 10am to 330pm. Only Singaporeans and Permanent Residents will be considered.

Key Responsibilities

• Lead daily operations for deployment across multiple sites

• Oversee installation, commissioning, and maintenance of automation systems

• Ensure timely delivery of projects in line with client requirements

• Manage field service engineers and technicians

• Develop preventive maintenance schedules and service SOPs

• Ensure SLA compliance and minimize downtime of deployed robots

• Lead and manage operations, service, and support teams

• Plan manpower allocation based on project and maintenance needs

• Drive performance management and team development

• Identify inefficiencies and implement process improvements

• Monitor operational costs, including manpower and logistics

• Optimize resource utilization and vendor management

• Act as key point of contact for operational matters with clients

• Ensure high customer satisfaction and service quality

• Handle escalations and resolve operational issues.

• Work closely with Engineering, Product, and Sales teams

• Provide feedback on product performance and improvements

Requirements

• Bachelor’s degree in engineering, Operations Management, or related field

• Minimum 8–12 years of operations experience, preferably in automation, or engineering services

• Strong experience in field service operations / technical deployment

• Proven leadership experience managing large operational teams

• Knowledge of IoT, or automation solutions is an advantage

• Strong problem-solving, communication, and stakeholder management skills

• Experience in autonomous systems / logistics automation

• Familiar with service contracts, SLA management, and maintenance operations

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to jeremy.kwan@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

 Tel: 69509727

http://www.peopleprofilers.com

jeremy.kwan@peopleprofilers.com

Consultant in charge: Kwan Jing Han, Jeremy

EA Licence Number: 02C4944

Registration Number: R1329791

Please be informed that the personal data you provided by way of your job application to People Profilers will be collected, used and disclosed by or on behalf of People Profilers to determine or investigate your suitability, eligibility or qualifications for employment with People Profilers and/or its’ Clients and manage your application for employment with People Profilers and/or its’ clients, including identifying you as a potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Job Description

The incumbent supports the Cluster Managers in administering a specialist centre. He / she works together with the team to develop, plan and deliver services to meet clinical, operational and financial goals of the company, ensuring the efficient and productive use of resources. He/she is to achieve the highest professional standards and quality goals for the patient. He / she shall work together with the Cluster Managers to implement plans to retain essential skills, and to motivate staff to bring out the best in them and contribute to organisational goals.

Job Responsibilities

• Execute action plans for the specialist outpatient centres to meet strategic goals
• Develop and promote specialist services and set up new centres
• Conduct market surveys and develop new packages / pricing for these new services
• Regular review of existing services and prices for these services to remain competitive
• Develop and improve marketing materials for specialist centre. Identify customer groups for each service and develop marketing activities
• Develop and improve work processes to create seamless and efficient services, and ensure accurate billing and timely collection for each visit
• Ensure smooth running of daily centre operations and that patients and visitors are attended to pro-actively to assure a seamless service and consistent experience
• Seek feedback as learning opportunities and act on them. Investigate and take appropriate actions in response to feedback
• Promote teamwork, co-operation and harmonious relationship among nursing personnel, medical and other employees of the Hospital
  Support and communicate the Hospital and department organization structure, philosophy, goals, policies and procedures to staff and ensure that they are translated to service delivery
• Manage availability and efficient use of resources. Contain costs through appropriate and economical utilization of resources such as time, supplies, equipment and manpower
• Provide teamwork, cooperation and harmonious relationship among nursing personnel, medical and other employees of the hospital
• To assist in all ad-hoc administrative matters
• Any assignments given by the immediate supervisor

Job Requirements

• Degree in Business/Management Studies or any other discipline
• At least 1 year of relevant experience in healthcare industry will be preferred but we will also consider candidates with no prior experience
• Team player with good interpersonal skills and a positive attitude
  Self-motivated and independent

What you'll be doing

• Act as the main point of contact between frontline, operations, and support teams to ensure smooth service delivery

• Handle customer enquiries, requests, and escalations in a timely and professional manner

• Coordinate workflows across departments (e.g. service, delivery, support teams)

• Monitor daily operations and identify opportunities to improve processes and turnaround time

• Support implementation of new processes and operational initiatives

• Perform system updates, billing adjustments, and data entry accurately

• Maintain proper documentation, records, and inventory tracking

• Prepare reports and assist Team Lead with operational coordination

What we're looking for

• Diploma in Healthcare/ Business or related studies

• Prior working experience in call centre/ shipping/logistics operations

• Comfortable working in a shift-based environment

• Strong coordination and multitasking skills in a fast-paced setting

• Experience handling high-volume enquiries and escalations

• Familiar with systems, data entry, and operational processes

• Good communication and stakeholder management skills

Interested applicants, kindly furnish us with your full and detailed resume in MS Words format and click "Apply Now" button.

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. 

JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.

JOBSTUDIO PTE. LTD.

EA License No: 10C4754

EA Personnel: Ryan Tan En Long

EA Personnel Reg No: R25158265

Warehouse & Operations Director (onsite at warehouse)

15 years of experience in Food Service, culinary industry, FMCG, Coldroom or Food Manufacturing Industry

Role Overview

We are seeking a dynamic and hands-on Operations Director to lead and drive operational excellence across our Singapore operations. This role requires a strong leader who takes ownership, builds high-performing teams, and ensures seamless operational execution.

The successful candidate will be deeply involved in daily operations, guiding teams, resolving operational challenges on the ground, and setting clear standards for performance, accountability, and workplace safety.

Key Responsibilities

Operational Leadership

• Lead and actively oversee day-to-day operations to ensure timely, efficient, and high-quality delivery of goods and services

• Take full ownership and accountability for operational outcomes, service levels, and team performance

• Manage and optimise end-to-end supply chain and logistics operations

• Identify operational gaps and implement improvements to enhance productivity and efficiency

Performance & Process Optimisation

• Analyse operational data and KPIs to drive continuous improvement and informed decision-making

• Develop, manage, and monitor operational budgets, balancing cost efficiency with service quality

• Implement process improvements to enhance operational effectiveness and scalability

Team Leadership & Development

• Build, mentor, and develop a strong operations team while fostering collaboration and accountability

• Continuously elevate team capability and performance through coaching, training, and clear expectations

• Promote a high-performance culture focused on operational excellence

Safety & Customer Excellence

• Champion workplace safety by ensuring compliance with safety regulations and best practices

• Foster a customer-centric culture that consistently delivers high service standards

Requirements

• Minimum 15 years of relevant experience in one or more of the following industries:

  • Food Service

  • Culinary

  • FMCG

  • Cold Chain / Cold-room

  • Food Manufacturing

• Strong experience in operations management, supply chain, and operational improvement

• Hands-on leader who is comfortable working closely with operations teams on the ground

• Proven experience in warehouse management within the relevant industries listed above

• Demonstrated experience in people leadership, mentoring, and team development

• Experience working as part of a management team, contributing both strategically and operationally

• Solid experience in budgeting, financial planning, and cost optimisation

• Strong problem-solving ability, adaptability, and results-oriented mindset

• Experience in the food service or culinary industry

• Proficiency in operational systems and software tools is a plus

Additional Information

• Salary: Up to SGD 12,000 basic + $100 mobile allowance + AWS + Variable Bonus

• Working Hours: Monday to Friday, 8:30 AM – 5:30 PM

• Candidate must be comfortable with hands-on operations

Job Responsibilities

• Coordinate and manage projects to ensure timely and high-quality delivery of outcomes, reports, and deliverables
• Define project scope, objectives, and timelines in collaboration with relevant stakeholders
• Work closely with internal teams and external partners to drive project progress and alignment
• Communicate effectively with stakeholders, providing clear updates and ensuring transparency throughout project lifecycles
• Monitor project progress, identify potential issues, and implement solutions proactively
• Gather feedback across departments and support continuous process improvements
• Prepare and present updates, ensuring all relevant information is shared in a timely manner
• Support day-to-day operational activities and undertake additional responsibilities as assigned

Requirements

• Minimum Diploma or Degree in any discipline
• Strong organizational, coordination, and communication skills
• Ability to work collaboratively in a team environment and manage multiple priorities
• Proactive, detail-oriented, and adaptable to a fast-paced setting
• Prior relevant experience is advantageous; training will be provided

Interested applicants, please send your updated resume to:
leonleong@recruitexpress.com.sg (Attn: Operations Executive)

Leon Leong De Cong (R1551708)
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Role Overview

We are seeking an experienced Operations Director to support the day-to-day operations of the company’s domain platform, execution of user growth initiatives, and implementation of operational strategies. This role is responsible for translating company strategy into actionable operational plans, leading team management, and driving data-driven optimization. The position plays a critical role in ensuring platform stability, driving user growth, enhancing service quality, and achieving business objectives.

Key Responsibilities

1. Platform Operations Execution and Management

Oversee daily platform operations to ensure system stability and efficient operational processes.

Drive process optimization based on strategies set by the COO to improve efficiency and reduce costs.

Monitor operational performance and continuously enhance user experience.

2. User Growth and Customer Operations

Execute user growth initiatives to support acquisition, conversion, and engagement.

Follow up on user feedback and drive improvements in customer experience.

Support the development and implementation of user retention and lifecycle management strategies.

3. Data Analysis and Operational Optimization

Track key operational metrics (e.g., user activity, retention rate, conversion rate).

Identify issues through data analysis and propose optimization solutions.

Support the COO in data-driven decision-making.

4. Team Management and Execution Excellence

Manage the daily operations of the operations team and monitor performance.

Drive team performance and improve efficiency and collaboration.

Participate in staff training and capability development initiatives.

5. Marketing Execution and Partnership Support

Collaborate with the marketing team to execute campaigns and improve user acquisition effectiveness.

Assist in maintaining partner relationships and supporting business expansion.

6. Product and Technical Collaboration

Work closely with product and engineering teams to implement feature improvements and requirements.

Ensure system capabilities align with operational needs.

7. Risk and Compliance Execution

Identify potential operational risks and escalate in a timely manner.

Ensure daily operations comply with relevant regulations and industry standards.

Requirements

1. Bachelor’s degree or above, preferably in Computer Science, Information Technology, Business Administration, or related fields.

2. Minimum 7 years of relevant experience in the domain industry, with at least 3 years of team management experience.

3. Proven experience in the domain industry (domain registrar, domain marketplace, or related internet platforms).

4. Strong understanding of the domain ecosystem, including registries, registrars, and ICANN-related processes.

5. Strong analytical skills with proficiency in Excel or similar tools, with the ability to drive decisions through data.

6. Strong execution and project management capabilities.

7. Excellent communication skills with the ability to collaborate across teams.

8. Fluency in Chinese (spoken and written) to communicate effectively with China-based teams.

9. Knowledge of internet technologies and domain name systems (DNS) is preferred.

Areas of Responsibility & Job Description

1. Oversee and manage the daily operational activities of assigned.

2. Coordinate vessel scheduling, monitor real-time vessel movements, and continuously optimize operational efficiency.

3. Supervise and liaise with captains and relevant ship management teams to enhance vessel maintenance standards and overall management performance.

4. Ensure prompt collection of accounts receivable and manage demurrage claims efficiently to minimize financial risks.

5. Identify and report potential risk items in daily operations to the management promptly.

6. Participate in vessel emergency response and rescue operations as required.

7. Coordinate and resolve maritime disputes, and manage the entire claim settlement process professionally.

8. Collaborate with the Chartering Manager to maintain key client relationships.

9. Complete other ad-hoc tasks assigned by the Operations Director.

- ensure daily rostering of staffs for 24 hours operations

- collection of daily sales and preparation of sales report

- assisting the manager in menu creations

- take charge of the whole coffee stall operations

- ordering of daily supplies required

- motivated individual and service oriented

- able to guide new staffs for the roles required