Total 2,177 operations engineer job vacancies in Others category in Hong Kong

.To do conceptual and detailed machine design with regard to mechanical aspects.

· To prepare solid models, layouts, views and bills of materials for assigned design machine assemblies and sub- assemblies.

· To prepare final design configurations, layouts, solid models and production/engineering data.

· To assist in preparation of machine documentation, specifications, manual.

· Able to perform assigned tasks independently or through team activities.

· Preferably with working experience in designing automation systems ,robotics and conveyor system.

· Proficiency with Solid Works.

· Ability to lead, manage project and communicate well with customers, vendors, engineers, technicians and team members.

MOM License No.: 25C2808

EA Reg ID.: R1770516

Airfreight Operations

Salary: $2800 - $3200

Job duties:

• Manage daily airfreight export and import operations
• Coordinate and liaise with airlines, agents, transporters, and customs
• Prepare documents such as AWB, export/import permits declaration
• Track cargo movements and ensure timely delivery
• Handle shipment bookings and space arrangements
• Ensure compliance with DG (Dangerous Goods) and airfreight regulations

Requirements:

• Minimum 1–2 years experiences in airfreight operations (export/import)
• Knowledge of airfreight documentation and customs procedures
• Able to work independently and handle urgent shipments
• Good communication and coordination skills
• Proficient in MS Office and freight management systems
• Team player, responsible, and detail-oriented

Working location:

Airport Cargo Road

Working hours:

Monday - Friday, 9am to 6pm

Saturday, 9am to 1pm (Alternate Saturday off after probation period)

For more information or interested candidates, please reach out via WhatsApp to 96303439 or gwen@lightverse.com.sg.

EA License No. : 22C0937

EA Personnel No. : R23118390 (Gwen Lim)

Job Description:

• Approving rosters to ensure sufficient manpower is scheduled on each shift.
• Ensure all supervisor coaching are done.
• Proper maintenance checks for Reception counters and procedure rooms daily.
• Handling of performance appraisals for department.
• Management of the department’s controllable expenses to achieve or exceed budgeted goals monthly.
• Responsible for supporting / facilitating day-to-day operations of various clinics

Requirement:

• Candidate must possess at least a Degree, in any field.
• At least 2 years (s) of working experience in the related field is required for this position.
• Preferably with experience in Healthcare Sector

To submit your application, please apply online or apply@rn-care.com call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

1. Operations Planning & Execution

• Plan, schedule, and oversee daily shipyard project activities (fabrication, installation, repairs).
• Ensure projects are executed according to timelines, specifications, and client requirements.
• Coordinate with project managers, engineers, and supervisors.

2. Workforce & Resource Management

• Manage manpower allocation (workers, supervisors, subcontractors).
• Ensure proper utilization of equipment, materials, and tools.
• Monitor productivity and optimize workforce efficiency.

 3. Safety &Compliance

• Enforce strict compliance with workplace safety regulations and MOM guidelines.
• Conduct safety briefings, risk assessments, and toolbox meetings.
• Ensure workers follow PPE requirements and safe work procedures.

4. Project Monitoring & Reporting

• Track project progress against schedule and budget.
• Prepare daily/weekly reports for management and clients.
• Identify delays or risks and implement corrective actions.

 5. Coordination& Communication

• Liaise with clients, contractors, and internal departments (HR, procurement, QA/QC).
• Attend coordination meetings and resolve operational issues.
• Ensure clear communication across all levels of the yard.

 6. Quality Control& Assurance

• Ensure all works meet engineering standards and specifications.
• Work closely with QA/QC teams to maintain quality benchmarks.
• Handle inspections and approvals.

7. Cost Control & Budget Management

• Monitor operational costs (labour, materials, equipment).
• Minimize wastage and improve cost efficiency.
• Support procurement and vendor management.

8. Problem Solving & Risk Management

• Handle unexpected issues like delays, manpower shortages, or equipment breakdowns.
• Develop contingency plans to keep operations running smoothly.

 9. Documentation& Compliance

• Maintain proper documentation (permits, reports, safety records).
• Ensure compliance with yard rules, legal regulations, and audits.
• Requirements:
• Ability to work in shipyard environments.
• 10–15 years of experience in shipyard operations
• Strong leadership and decision-making
• Knowledge of marine/offshore operations
• Safety management expertise
• Good communication and coordination
• Problem-solving under pressure

Want to make fun games that give out free money?

We’ve got an opening.

Sqkii is known for our flagship #HuntTheMouse campaign that gives away cold, hard cash to players who find hidden coins. If you’ve seen Singaporeans squatting in random spots, walking around with metal detectors, or sticking their heads under tables… you’ve probably seen one of our games in action. Besides our hunts, we also create custom games that bring players on other real life adventures and virtual journeys through their mobile screens — they’re also super cool, just ask the mouse.

Right now, we’re bringing #HuntTheMouse beyond the shores of Singapore to other cities across Asia-Pacific. We’ve visited 6 other cities so far, hidden a million dollars in Singapore in 2024, and oh boy do we have big plans ahead. Big plans = bigger team, so we’re on the hunt (ha) for someone who wants to hop onto this thrilling ride.

As our Game Operations Intern, you’ll work your magic behind the scenes to bring our current and future games to execution. Fair warning — we’re open to ideas from literally anyone in the team, so you can expect some pretty absurd plans amidst legit game thingamajigs. If you love games, understand games, we (and our Game Design team) are 200% ready to meet you.

See below for more details and hit us up for a chat anytime.

P.S. After you’ve applied, we’ll send over some secret tasks for you to try your hand at before we arrange for a virtual chat!

What you’ll be doing:

• Assist in developing and executing game processes, from concept to launch.
• Collaborate with the community and content teams on day-to-day tasks.
• Monitor game performance and suggest improvements for better player engagement.
• Support in troubleshooting and resolving gameplay issues.
• Contribute creative ideas to enhance game operations and player experiences.
• Collaborating on marketing initiatives and providing operational support to ensure seamless execution.
• Participate in team meetings, brainstorming sessions, and game testing.

What you’ll need:

• A passion for games and a curiosity about game design.
• Strong problem-solving skills and the ability to think creatively.
• Comfort in a dynamic, fast-paced environment.
• Ability to work independently and take initiative.
• Eagerness to push boundaries and try new ideas.
• Strong communication skills to collaborate with different teams.
• Commitment for at least three months, though the internship period is flexible
• Have prior experience in game operations, design, or development — That would be a plus!
• Able to drive around — That would be a plus too!

Supply, Trading & Shipping, Asia Pacific & Middle East (ST&S APME) is the supply and trading arm of bp and is our face to the traded markets for oil, gas, power, refinery and chemical feedstock and currencies in Asia Pacific & the Middle East. Using our outstanding expertise and insights, we are the leading buyer and seller of spot cargoes, with a focus on responsiveness and the introduction of new products to keep the world’s energy moving. ST&S APME supports other bp businesses by providing a competitive supply and trading function that covers Oil, Chemicals, Power and Gas as well as a suite of risk management tools. Our trading business delivers gross margin through our entrepreneurial trading activities and the optimization of blending and shipping operations. ST&S APME’s vision is to grow the Eastern Hemisphere supply and trading business into an industry-leading organization that is not only profitable and safe but also one that respects the environment and communities that we operate in. ST&S APME is a dynamic environment as it is market driven and at the forefront of BP's commercial activities.

We are seeking an applicant to fill the position of Trading Operations Team Lead for the Lights Team and will be based in Singapore. The successful applicant will be part of the Operations Leadership Team and will report to the Trading Operations Manager. The Team Lead will lead and empower a team of Trading Operators to optimize commercial value from the supply and trading activities. The Team Lead will also work closely and proactively with the Front Office, HSSE, Legal, Ethics & Compliance, Tax and the Finance & Business teams to provide assurance on processes and procedures especially in trading operations. These operational objectives are aligned with our BP “Who we are” framework, which are to be achieved with no compromise to BP’s operating standards.

Key accountabilities

The successful candidate will be a member of the Operations Leadership team and will primarily be leading Naphtha, Petchem & LPG Operations team. This role will work closely with the Traders, the Finance teams, bp Shipping and various functions across ST&S APME and will:-

• Actively model bp 'ways of working' and support a high performance, professional and respectful culture on the bench.

• Serve as an experienced resource to other operators and assist in troubleshooting operational issues, taking lead on handling internal and external relationships.

• Ensure that the Team aligns with bp Policies & Procedures, ST&S policies and standards relevant to the Team's role, including Code of Conduct.

• Monitor team to ensure compliance to all Passport to Work requirements.

• Ensure team aligns with the Marine Assurance process and the vetting & Clearance Standards.

• Ensure team understands the requirements regarding the reporting of personal, financial, quality, quantity and HSSE incidents to team lead and support root cause investigation and the development of corrective actions.

• Provide operational leadership to develop team commercial and eye for business.

• Be responsible for ensuring that the business gets the appropriate level of support from the team.

• Ensure alignment of team and bench strategies to drive commercial performance.

• Support regional and global projects and initiatives.

• Ensure timely and accurate records in the Operators Workbench (OWB) to support inventory reconciliation, exposure management and settlement activities.

• Be responsible for setting team objectives and completing performance appraisals.

• Support staff in developing their career plans.

• Provide challenge and help team members develop to their full commercial potential.

• Ensure proficiency requirement for roles and place the right people in the right role.

• Ensure appropriate level of cover across teams for back-up, vacation leave, and replacement planning

• Build relationships with key internal partners and external parties such as inspection companies, shipbrokers, ship agents, terminals, etc.

• Coordinate with Team Leads and Operators from other benches to build internal relationships and promote knowledge sharing.

Desirable criteria and qualifications

• Knowledge of the energy trading industry

• A university degree or equivalent experience or diploma holder preferred, but specific educational profile is less important than behaviours and a strong background of high performance and contribution

Essential experience and job requirements

• Ability to implement the compliance & HSSE requirements relating to operations

• Strong Interpersonal skills and able to build and maintain successful relationships

• Strong leadership and communication skills

• Strong teammate, motivational, proactive and assertive

• Strong negotiating skills

• Strong analytical skills and commercial awareness

• Prior working experience in a trading operations environment would be an advantage

bp is a coordinated energy company whose purpose is to deliver energy to the world, today and tomorrow. But we can’t do it alone. We’re a diverse team of engineers, scientists, traders, and business professionals determined to find answers to problems that must be solved. We believe that our teams are strengthened by diversity. We invite applications from all suitable candidates regardless of your gender, race, sexual orientation, or neurodiversity!

Company Description

Specialist Risk Group (SRG) is a people and culture-led specialist insurance intermediary, backed by world-renowned investors Temasek and Warburg Pincus. We focus on areas of insurance where deep expertise matters most, delivering tailored solutions for complex and often underserved risks across Asia and internationally. Our teams combine strong market knowledge of our region with access to the wider capabilities of the Group internationally.

At SRG, we are building a business we are proud of, defined by specialist thinking, collaboration and a commitment to doing difficult things well. Our approach is deliberately personal and hands-on, shaped by people who understand their markets and take responsibility for delivering the right outcomes.

Role Overview: Specialist Risk Group is seeking an Associate, Broking Operations (Billing) who is proactive and detail-oriented, to support end-to-end billing and operational processes within our insurance brokerage business.

This person plays a critical role in ensuring accurate premium processing, strong internal controls and seamless coordination among multiple stakeholders including Brokers, Finance and Client Onboarding.

The key responsibilities for this role are:  

• Oversee end-to-end billing delivery within agreed timelines; collaborate with Brokers, Finance and Client Onboarding to ensure accurate, complete and current billing records are maintained in the system.

• Drive continuous improvement initiatives to enhance operational efficiency, strengthen controls and improve data quality.

• Ensure ongoing adherence to regulatory requirements and internal governance standards, and support audit and compliance reviews as required.

• Undertake additional responsibilities as required to support team objectives and broader business priorities.

Skills & Qualifications

• Diploma or Degree in Business, Finance, Insurance, or related field

• Minimum 2–4 years of experience in insurance brokerage, operations, or billing-related roles

• Familiarity with premium billing, policy administration or insurance operations processes is preferred

• Strong understanding of insurance operations, billing cycles, and regulatory requirements

• Strong communication skills and ability to work with multiple stakeholders

• Proactive mindset with the ability to identify and improve processes

• Meticulous, organised and able to meet deadlines.

Why Join Us: Joining SRG means becoming part of an ambitious, growing organisation that invests seriously in its people. We create opportunities for colleagues to deepen their expertise, broaden their experience, and grow their careers across regions and specialisms. If you are motivated by complex challenges, value strong relationships and want to be part of a business built for the long term, SRG offers the opportunity to grow alongside us.

We are seeking for Cleaning Operations Executive to join our team!

Contact HR @ 91383851 for interview!

Requisites:
1. MUST be able to work night shift 8pm to 8am (Saturday & Sunday) weekday off.
2. MUST have testimonial of good service.
3. MUST have experience in cleaning bin chute and compound.
4. Willingness to manage all forms of cleaning that includes toilet washing too.
5. Dedicated and team player.
6. Willing to undergo training.
7. Able to lead and supervise a team.

Work location: Jurong / Bukit timah area
Work timing: 8pm to 8am (5days/ 4Days)

Contact HR @ 91383851 for interview!

Job Description

• Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.
• Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the EDX team.
• Leads the team to perform service recovery in the event of issues.
• Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave.
• Mentor, provide guidance and support to the Service Desk team.
• Lead and develop the service desk team, including hiring, training, and performance evaluations.
• Ensure the team knows how to use the provided ESM tool (e.g.ServiceNow) effectively for ticket management and service delivery.
• Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.
• Identify and implement improvements along with updating of documentation for service desk processes and procedures.
• Foster a customer-centric culture within the team, emphasising excellent customer service.
• Attends regular meeting (weekly and monthly) with EDX Team and prepare weekly and monthly reports.
• Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.
• Provide suggestions to the EDX team on what to update in the IT ServiceDesk playbook, ensuring it is comprehensive and current.
• Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.
• Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

b. Education

• Degree in Computer Science, Information Technology, or a related field.

c. Certifications

• ITIL 4 Foundation Certification
• ITIL 4 Intermediate / Expert preferred
• Project Management Professional (PMP) or similar will be an added advantage.

d. Technical Skills

• Strong understanding of minimally end user computing devices, M365applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage
• Proficiency in using ESM tools such as ServiceNow.

e. Experience

• Prior experience in a service delivery or IT management role within a corporate environment.
• Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

This position is responsible for managing and improving the daily operations of DKSH FMCG eCommerce in Singapore, ensuring the online business runs smoothly, increases operational efficiency, and boosts customer satisfaction. Applicants should have experience in e-Commerce operations, working with SAP systems, and handling finance-related tasks for e-retailers, B2B Quick Commerce, and B2C channels.

Key Responsibilities:

• Order Fulfilment and Logistics Management:

  • Manage the end-to-end order fulfilment process for B2C & B2B channels, including order processing, inventory management, and shipment tracking.

  • Collaborate with logistics partners to optimize shipping methods, reduce delivery times, and minimize costs.

  • Implement best practices to ensure timely delivery and minimize order errors.

• Website Management, Vendor Management and Optimization:

  • Work closely with the IT team to maintain vendor partnership.

  • Manage D2C website for relevant clients to ensure orders are processed timely

  • Ensure DKSH has competitive delivery rates with partnering logistic provider.

  • Manage Redmart, Amazon platform, responsible for uploading of product listing, price update, product availability, promo submission for the team

  • Assist the team on SAP related matters

• Performance Monitoring, Analysis & New business implementations:

  • Performance from marketplace platforms & fulfilment rates of B2B e-retailers

  • Analyze data to identify trends, insights, and areas for improvement, and develop actionable strategies to drive business growth.

  • Prepare regular reports and presentations to communicate performance results and recommendations to senior management and warehouse team.

  • Work with supply chain team to implement new business opportunities in eCommerce to ensure DKSH delivery customer satisfaction of being the one stop solution for eCommerce

o   Finance Operations:

• Assist with monthly claims submission and to monitor by keeping AR Ageing report up to date.

• Analyze customers’ payment performance and check for potential credit risks to mitigate potential payment defaults.

• Follow up on payments due and check against assigned credit limit/credit policy.

• Work closely with internal stakeholders monitoring collections (e.g. days sales outstanding, monthly collection targets, etc.) and resolving customer payment issues.

• Support eCommerce account managers on finance related operations

• Work closely with clients and internal stakeholders to resolve claims and financial disputes.

• Work closely with customers on collections and reconciliation of balances to ensure accurate and timely recovery of payments.

• Support eCommerce team with monitoring of budget allocations for clients to prevent overspend

• Perform invoice submission and monthly claims submission to clients and respective marketplaces.

• Be the go-to person with regards to the eCommerce finance operations and act as the business owner for all digital operations’ financial activities.

Requirements:

• At least 1 years of experience in e-commerce related roles

• Good communication and interpersonal skills

Job Description

• Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves.
• Conduct regular Audits for all processes & implement all new process rollouts or changes. Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application.
• Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits.
• Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
• Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation.
• Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective. Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role. Maintain high standards of ethics, integrity and compliance with corporate procedures.
• Ensure that the entire process is completed within the mandated Turn Around Time. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
• Ensure no penalties are incurred and monitor , track and maintain internal errors. Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
• Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process).
• Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff.
• Provide assistance to staff when needed and handle applicant/customer escalations.
• Liaise with various support functions to handle team related queries.
• Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC.
• Manage VAC productivity and VAC security (Physical & data).
• Mentor the team on a regular basis, thereby ensuring a successor is created for the position – assist Manager/Unit Manager in Succession planning.
• Ensure judicious use of natural resources.
• Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Competencies

BC-Communication

BC-Delivering Results

BC -Diversity, Equity and Inclusion Orientation

BC-Entrepreneurship

BC-Leadership BC-Personal & Prof Dev.

BC-Quality & Service Orientation

BC-Teamwork and Collaboration

FC-Internal Audit FC-Project Management

FC-Selling & Business Development

FC-VAC Operation Management

BC - Digital Fluency

Job Scope:

• Handle day-to-day airfreight export and import operations

• Coordinate with airlines, agents, transporters, and customs

• Prepare documents such as AWB, export/import permits declaration

• Monitor cargo movements and ensure timely delivery

• Communicate with customers and vendors on shipment status

• Manage shipment bookings and space arrangements

• Ensure compliance with DG (Dangerous Goods) and airfreight regulations

Requirements:

•              Minimum 1–2 years experiences in airfreight operations (export/import)

•              Knowledge of airfreight documentation and customs procedures

•              Able to work independently and handle urgent shipments

•              Good communication and coordination skills

•              Proficient in MS Office and freight management systems

•              Team player, responsible, and detail-oriented

Mon to Fri 9am to 6pm

Sat 9am to 1pm (alternate Saturday off after confirmation)

Job Description & Overview

We are seeking a highly organised and dynamic Event Operations Manager to oversee and execute all event-related activities for Kind Kones.

This role is responsible for end-to-end event planning, on-site execution, and post-event performance, ensuring seamless operations while delivering an exceptional brand experience. You will play a key role in driving revenue through events, partnerships, and activations, while upholding our commitment to quality, sustainability, and customer satisfaction.

Key Responsibilities

Event Planning & Coordination

• Plan, organise, and manage all events including pop-ups, corporate functions, festivals, and brand activations
• Liaise with event organisers, vendors, and partners to ensure smooth coordination
• Manage event calendars, bookings, and logistics timelines

Operations & Execution

• Oversee full event setup and teardown, ensuring efficiency and adherence to brand standards
• Manage inventory allocation, equipment, and product transportation for events
• Ensure compliance with food safety, hygiene, and operational guidelines

Team Leadership

• Recruit, train, and supervise event crew and part-time staff
• Lead on-site teams to ensure smooth service and excellent customer engagement
• Foster a positive, high-energy team environment aligned with brand values

Customer Experience & Brand Representation

• Deliver a memorable and engaging customer experience at every event
• Act as a brand ambassador, promoting Kind Kones’ plant-based philosophy
• Handle customer feedback and resolve issues promptly and professionally

Sales & Performance Management

• Drive event sales and meet revenue targets
• Monitor event performance, prepare reports, and suggest improvements
• Identify new opportunities for partnerships, collaborations, and event growth

Administrative & Compliance

• Manage event budgets and cost control
• Maintain proper documentation, permits, and hygiene certifications
• Ensure all operations comply with local regulations and safety standards

Requirements

• Minimum 2–3 years of experience in event management, F&B operations, or retail operations
• Strong organisational and multitasking skills with attention to detail
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle on-ground challenges
• Willing to work weekends, public holidays, and flexible hours
• Physically fit and comfortable with hands-on operational work
• Food hygiene certification preferred

Details

• Locations: Across multiple event venues; occasional work at central kitchen
• Work Schedule: Flexible, based on event requirements

Compensation & Benefits

• Competitive salary (commensurate with experience)
• Performance-based incentives (event sales)
• Staff discounts
• Medical and annual leave (post-probation)
• Career growth opportunities within a fast-growing brand
• Fun, purpose-driven work environment focused on healthy, conscious consumption

About Kind Kones

Kind Kones is an all-natural, plant-based ice cream brand offering dairy-free, egg-free, and refined sugar-free desserts, with many gluten-free options. We are driven by a mission to provide a better way to indulge—being kind to your body, the environment, and others.

1. Service Delivery Oversight

• Ensure end-to-end delivery of IT infrastructure services (network, cloud, server, storage, workplace, EUC, and service desk).

• Maintain service levels and KPIs as per contractual commitments.

• Oversee incident, problem, and change management processes for compliance with ITIL standards.

• Conduct daily/weekly service reviews to track performance, risks, and escalations.

• Manage shift operations and ensure 24x7 coverage, including effective handover between teams.

2. Technical Governance & Operations

• Act as the technical authority across infrastructure towers, providing direction to SMEs and engineers.

• Review monitoring and alerting frameworks to ensure proactive issue detection.

• Oversee patching, upgrades, capacity planning, and system health checks.

• Drive root cause analysis (RCA) for major incidents and ensure timely preventive actions.

• Govern change implementation, ensuring risk assessment and rollback plans are in place.

3. Compliance, Security & Risk Management

• Ensure adherence to security baselines, data protection policies, and audit requirements.

• Work closely with the information security team for vulnerability remediation and compliance reporting.

• Maintain risk registers and implement mitigation plans for operational and service risks.

• Validate license compliance, software asset management, and infrastructure documentation.

4. People & Vendor Management

• Lead and mentor the operations teams (L1–L3 engineers, shift leads, service desk managers).

• Define clear roles, responsibilities, and performance metrics.

• Manage third-party vendors and OEM partners, including SLA and contract adherence.

• Drive training and upskilling programs to maintain technical capability across technologies.

• Foster a culture of accountability, collaboration, and continuous improvement.

5. Continuous Service Improvement (CSI)

• Identify and implement automation, orchestration, and optimization opportunities.

• Review operational trends to reduce recurring incidents and improve MTTR.

• Champion problem management initiatives and share lessons learned.

• Introduce knowledge management practices to build operational maturity.

• Develop and track improvement roadmaps aligned with client objectives.

6. Reporting & Stakeholder Communication

• Provide daily/weekly/monthly service dashboards and performance reports.

• Conduct service review meetings with clients and internal management.

• Present incident summaries, SLA compliance, and risk updates to leadership.

• Communicate proactively during major incidents and planned outages.

• Support governance forums, audits, and client satisfaction reviews.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent degree in Information Technology or Computing or related field.

• ITIL certification is desirable.

Required experience:

• Advanced demonstrated work experience in Managed Services delivery within a large scale (preferably multi-national) technology services environment.

• Advanced demonstrated experience gained in a Managed Services delivery environment including technical and service management exposure.

• Advanced demonstrated experience in managing customer escalation situations and objection handling.

• Advanced demonstrated Managed Services operations experience.

• Assist in operational duties related to funeral services
• Handle and transport equipment, including heavy items when required
• Support funeral service operations and preparations
• Maintain professionalism and respect while handling duties involving the deceased

Requirements:

• Physically fit
• Possess a Class 3 driving license
• Able to work on weekends and public holidays
• Able to perform office standby duties (2–3 days per week)

To apply, please email your updated resume to siewhua@recruitco.com.sg
(Only shortlisted candidates will be notified.)
Lim Siew Hua, Registration No. 1984199
RECRUITCO PTE. LTD., EA License: 25C3218