Total 2,170 operations engineer job vacancies in Others category in Hong Kong

• Calendar and event management for sales

• Maintaining data integrity and performing batch updates in Salesforce.com

• Managing sales enabling tools and technologies

• Coordinating, scheduling, launching, and recording sales training events

• Assisting in the management of the sales enablement content repository

• Establishing consistent communication with sales teams for feedback and updates

• Responding to ad hoc sales requests to support the team

Requirements and skills

• Experience with sales tools and software, including conferencing, calendar management, and content management

• Strong attention to detail and project management skills

• Subject Matter Expertise in S-based sales tools and applications
• Ability to work in a fast-paced environment and cross-functionally
• Experience in sales or sales support roles preferred
• Knowledge of Sandler Sales Methodology preferred
• Exceptional written and verbal communication skills in English

Creative and strategic problem-solving ability

MAIN TASK

As Flagship Store Manager the person will manage day by day operations in the Flagship Store. According to the Marketing and Sales Strategy the daily tasks will include showroom operations and events management.

MAIN ACTIVITIES

Customer management

• Welcome and engage every guest providing the best customer experience.

• Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked.

• Work with Business developers to constantly increase the traffic within the Flagship Store.

• Use of CRM system (Sales Force) to register the appointments and the relative follow-ups.

Showroom Management

• Maintain the showroom and the services offered with the high Company’s standards and values.

• Ensure the Showroom is always in perfect condition (clean and tidy).

• Organize, manage, and supervise the showroom’s maintenance together with the local suppliers.

• Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets).

• Keep the space always updated and upgraded with the last merchandising & marketing set-up.

• Assisting with the samples’ request and their relative storage.

• Insert the order of the local warehouse, using SAP HANA system

Event Management

• Help to organize events and the related operations (average 2 events per month)

Admin/Desk Office activities

• Manage the general enquiry by email and/or phone calls.

• Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer , Architect Studios, Design Studios, Contractors, Developers.

Requirements

• Strong customer-facing orientation, excellent client-centric approach.

• Fluent English and in Mandarin as the role may required to deal with Chinese speaking customers

• Passion for architecture and design.

• Good communication skills.

• Organization and problem-solving skills.

• Proficient in Microsoft office software (Word, Excel, Power Point).

• Basic knowledge of SAP HANA software will be a plus.

. The role may need to handle lifting on sample that is up to 10kg

Working hours:

Mon to Friday 10am - 7pm

Company Overview

GOUGH RECRUITMENT (SINGAPORE) PTE. LTD. is a specialist recruitment firm focused on Real Estate, Property, Development, and Construction. We partner with leading developers and asset owners across the region to deliver high-quality talent.

Position Summary

Our client, a leading Singapore-based property developer, is seeking an experienced Facilities / Property Manager to oversee operations within a flagship retail mall. This role requires a technically strong M&E professional with a proven track record in shopping mall environments, ensuring seamless day-to-day operations, tenant satisfaction, and asset performance.

Key Responsibilities

• Lead end-to-end facilities management of the mall, with a strong focus on mechanical & electrical (M&E) systems, ensuring optimal performance, reliability, and safety

• Manage and mentor a team of technicians; implement preventive and corrective maintenance programs across all critical systems (HVAC, electrical, fire protection, lifts/escalators)

• Oversee tenant lifecycle management, including fit-out coordination, reinstatements, and handovers, ensuring compliance with mall guidelines and technical standards

• Act as the key point of contact for tenants on technical and operational matters, maintaining strong relationships to support tenant retention and trading performance

• Drive asset enhancement initiatives (AEI), upgrading building systems and common areas to improve operational efficiency and customer experience

• Ensure full compliance with Singapore regulatory requirements, including BCA, SCDF, and other statutory authorities

• Manage external vendors, service providers, and contracts, ensuring SLAs and KPIs are consistently met

• Develop and refine SOPs, emergency response procedures, and maintenance standards to improve operational efficiency

• Oversee budgeting, cost control, procurement, and contract administration for facilities-related services

Requirements

• Minimum 5 years’ experience in facilities or property management within a retail mall or large-scale commercial environment

• Strong technical expertise in M&E systems, with hands-on experience managing complex building infrastructure in a shopping mall setting

• Proven experience managing tenant fit-outs and working closely with retailers

• Good understanding of local regulatory frameworks and safety standards in Singapore

• Strong stakeholder management skills, with the ability to engage tenants, contractors, and authorities effectively

Preferred Qualifications

• Degree in Building Services, Mechanical/Electrical Engineering, Estate Management, or a related discipline

• Experience using building management systems (BMS) and facilities management platforms

• Relevant certifications (e.g., LEW, Fire Safety Manager, or similar) will be advantageous

Application

For a confidential discussion, please contact Alex Beattie at abeattie@goughrecruitment.com.hk

All applications will be handled in strict confidence and used solely for recruitment purposes. Only shortlisted candidates will be contacted.

Job Scope:

• Handle day-to-day airfreight export and import operations

• Coordinate with airlines, agents, transporters, and customs

• Prepare documents such as AWB, export/import permits declaration

• Monitor cargo movements and ensure timely delivery

• Communicate with customers and vendors on shipment status

• Manage shipment bookings and space arrangements

• Ensure compliance with DG (Dangerous Goods) and airfreight regulations

Requirements:

•              Minimum 1–2 years experiences in airfreight operations (export/import)

•              Knowledge of airfreight documentation and customs procedures

•              Able to work independently and handle urgent shipments

•              Good communication and coordination skills

•              Proficient in MS Office and freight management systems

•              Team player, responsible, and detail-oriented

Mon to Fri 9am to 6pm

Sat 9am to 1pm (alternate Saturday off after confirmation)

• Consolidate and summarize fuel consumption data across the entire fleet
• Support fuel saving initiatives and decarbonisation activities
• Conduct comprehensive analysis and reporting on fuel consumption and vessel performance
• Research and evaluate new vendors and emerging technologies for vessel modifications and efficiency upgrades
• Monitor the utilization for energy saving devices
• Maintain regular condition checks for D/G and Boilers to ensure optimal performance and early detection of abnormalities
• Conduct research and propose new technical solutions or vendors to enhance fleet efficiency.
• Support in any ad hoc tasks and projects as assigned

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Job Responsibilities

• Maintain and update payment-related websites.
• Upload documents, notices, and materials to payment websites when requested.
• Draft website content for approval by management/officers.
• Review and reconcile monthly SWIFT invoices against company records.
• Prepare and present invoice reconciliation reports.
• Monitor outstanding tasks and send reminders to relevant departments.
• Review membership categories of MEPS+ participants to ensure correct annual fee billing.
• Obtain banking license information from internal systems.
• Compare participant license types with MEPS+ membership categories.
• Prepare and submit reconciliation findings through the document management workflow system (DMS).
• Support day-to-day operational and administrative activities related to payment systems.

Requirements

• Degree in Business, Finance, Banking, Information Systems, or related fields.
• Strong attention to detail and accuracy in reviewing and reconciling data.
• Ability to prepare reports and present findings clearly.
• Proficient in Microsoft Office applications, especially Excel.
• Good written communication skills for drafting website content and reports.
• Experience in payment systems, banking operations, SWIFT, or financial services is an advantage.
• Familiarity with data reconciliation, invoice review, and workflow management systems is preferred.

Work location: Buona Vista
Working hours: Monday to Friday office hours
Salary: $2650 per month

6 months contract

Job Scope:

• Manage online portal and subscriptions
• Support billing-related processes
• Provide administrative support for business development activities
• Develop instructional guides
• Support content curation and design EDMs
• Support planning and running of events

Requirements:

• Diploma in any field
• Experience in administration, operations, coordination or events support
• Proficient in Microsoft Excel, including Pivot Tables and key formulas
• Familiar with Excel VBA
• Strong attention to detail and accuracy
• Good communication and interpersonal skills

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Position: Cluster Principal / Operations Manager
Location: Across Singapore
Employment Type: Full-time

At APTLed (EA: 25C3162), we believe in building inclusive, values-driven learning environments where every Child feels seen, heard, and inspired. We are seeking an experienced and dedicated Cluster Principal / Operations Manager to oversee the operational, regulatory, and pedagogical standards across multiple preschool centres. The ideal candidate is well‑versed in ECDA licensing requirements, strong in people leadership, and able to ensure consistent quality across centres.

This role requires a balance of strategic oversight, ground operations management, and the ability to guide Centre Leaders toward excellence.

Key Responsibilities

Cluster Leadership

• Provide leadership, coaching, and performance management to Centre Leaders across assigned centres.
• Ensure consistent implementation of organisational policies, curriculum standards, and operational processes.
• Conduct regular centre visits to monitor quality, staffing, and compliance.

ECDA Compliance & Licensing

• Oversee centres’ adherence to ECDA regulations, licensing standards, and audit requirements.
• Support centres in preparing for licence renewals, SPARK‑related processes, and regulatory submissions.
• Ensure safety, hygiene, and child‑protection standards are consistently met.

Operational Excellence

• Drive operational efficiency across centres, including staffing, enrolment, parent communication, and resource planning.
• Review centre performance metrics and implement improvement plans.
• Manage incident reporting, follow‑up actions, and risk mitigation.

People & Talent Management

• Support recruitment, onboarding, and retention of educators and centre staff.
• Identify training needs and support professional development pathways.
• Foster a positive, collaborative culture across centres.

Parent & Stakeholder Engagement

• Guide Centre Leaders in managing parent relationships and communication.
• Address escalated concerns professionally and promptly.
• Represent the organisation in external engagements when required.

Requirements

Qualifications

• Diploma / Degree in Early Childhood Education, Business Administration, or related field.
• ECDA‑recognised L2 certification is an advantage (for candidates with EC background).

Experience

• Minimum 5 years of leadership experience in preschool / childcare operations.
• Strong understanding of ECDA licensing, regulatory frameworks, and centre operations.
• Proven experience managing multiple centres or large teams.

Skills & Attributes

• Strong leadership, communication, and stakeholder‑management skills.
• Ability to multitask, problem‑solve, and make sound operational decisions.
• High level of professionalism, integrity, and organisational awareness.

• Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels
• Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training
• Ensure that follow-up actions are in place to address any gaps in staff competency and weaknesses
• In charge of delegating workflow to Team Leaders and ensure operational needs are forecasted and addressed adequately
• Generate daily, weekly and monthly Operational Health reports to Head of Operations
• To do planning, forecasting, implementing and monitoring of assigned campaigns
• Ensures all standards and procedures are followed and maintained
• Liaise with clients whenever necessary to align campaign-related issues
• Collate and send monthly campaign performance reports to clients and Agape management
• Collate and present relevant weekly operational health data to Head of Operations and provide suggestions to address operational gaps as well as forecasted load.
• Responsible for approving annual leaves of respective CSOs and Team Leaders
• Prepare and conduct daily huddles to cascade timely information to all CSOs
• Attend ad-hoc Train the Trainer sessions whenever new campaigns are onboarded and must be able to transfer relevant information to CSOs via product training sessions
• Other ad hoc duties as assigned.

Requirements

• Min. Degree holder with at least 3 years of relevant experience.
• At least 3 years of proven experience in people management, customer relationship management and project management.
• Ability to effectively communicate and engage with senior leadership, peers, staff, customers and other stakeholders.
• Good knowledge of Contact Centre Management tools and technology.

EDP Renewables APAC is the main subsidiary of EDP Group, a global leader in the renewable energy sector and one of the world’s largest wind producers. With its headquarters in Singapore, EDP Renewables is the leading sustainable development hub for the Asia Pacific region with activities across nine different markets. Our activities are focused on the design, development, management, and operation of renewable energy sources, namely solar, wind, as well as new technologies such as storage.

EDP is a global energy group leading the Energy Transition, Innovation and Sustainability. Using the technology of the future, we create solutions highly focused on the needs of our people and our customers, never neglecting our role and contributions to society. To achieve our goals, we aim to attract diverse people with high potential through the professional opportunities we create.

Join us to be part of a renewable energy leader that reinvests in society through sustainable projects and social as well as cultural causes. You will have the opportunity to actively participate in our global transformation, by changing tomorrow now.

Summary

The role is responsible for supporting the operation, maintenance, and performance monitoring of Distributed Generation assets in Singapore, with a focus on special projects.

This is a technical and site coordination role, requiring hands-on support in asset monitoring, maintenance execution, HSE documentation, contractor coordination, inventory management, quality checks, and stakeholder coordination.

The role supports safe, reliable, and cost-effective asset operations in line with company standards and contractual obligations.

Responsibilities

1. DG Asset Operations & Monitoring

• Monitor asset operations to ensure systems are operating within expected technical and performance conditions.
• Track asset availability, generation output, alarms, equipment condition, and key operating parameters.
• Identify operational issues, underperformance, or equipment abnormalities and escalate where required.
• Support implementation of maintenance policies and standards to optimise asset performance, reliability, safety, and cost-effectiveness.

2. Maintenance Planning & Site Execution

• Coordinate and implement O&M procedures and standard maintenance plans with internal teams and service contractors.
• Support preventive and corrective maintenance activities to ensure timely and safe completion of works.
• Liaise with HSE officers, subcontractors, suppliers, logistics partners, and internal stakeholders for work execution.
• Prepare HSE and work execution documents, including risk assessments, method statements, work instructions, and permit-related documentation.
• Ensure maintenance works are carried out in accordance with company standards, site requirements, and safety procedures.

3. Contractor, Inventory & Warranty Support

• Coordinate with service contractors and suppliers to ensure works are completed according to agreed scope, timeline, quality, and safety requirements.
• Manage O&M inventory to ensure critical spare parts, equipment, and materials are available when required.
• Provide relevant technical inputs to the Back Office team and Cluster Leads for equipment warranty claims.
• Support tracking of contractor deliverables, maintenance records, spare parts usage, and site documentation.

4. Quality, Compliance & Project Support

• Conduct quality assurance and quality checks on ongoing works to ensure compliance with technical standards and project requirements.
• Support testing and commissioning activities for newly installed or modified assets.
• Ensure adherence to contractual obligations under the supervision of the Asset Manager and Cluster Lead.
• Support continuous improvement initiatives to enhance operational efficiency, safety, and asset performance.

5. Stakeholder Coordination & Reporting

• Maintain regular engagement with relevant internal and external stakeholders, including contractors, suppliers, site representatives, and asset management teams.
• Prepare maintenance updates, site reports, action trackers, and operational documentation.
• Support other Asset Operations activities, special projects, or assignments as required by management.

Requirements 

• Diploma or degree in Electrical Engineering, Power Engineering, Renewable Energy, Mechanical Engineering, or a related technical discipline.
• Relevant experience in solar PV operations, maintenance, electrical systems, facilities management, or renewable energy asset operations.
• Knowledge of DG solar PV systems, electrical equipment, monitoring systems, and O&M practices is preferred.
• Familiarity with HSE documentation, risk assessments, method statements, permit-to-work processes, and site safety requirements.
• Experience coordinating contractors, suppliers, logistics partners, and site activities.
• Able to monitor asset performance, identify technical issues, and support troubleshooting or escalation.
• Good coordination, reporting, documentation, and stakeholder management skills.
• Proactive, hands-on, safety-conscious, and detail-oriented.
• Comfortable supporting special projects and varied site requirements across Singapore.
• Practical and hands-on technical professional with strong site coordination discipline.
• Able to work with contractors and internal teams to ensure safe and timely work execution.
• Detail-oriented in documentation, quality checks, and maintenance tracking.
• Flexible and willing to support non-standard DG assets, special projects, and evolving operational priorities.

When you join EDP Renewables APAC, you will have access to:

• Professional experience in a leading global company in the renewables industry with flexible work conditions   
• Recognition through remuneration compatible with the role and other additional benefits 
• Opportunities for personal and professional development, e.g. cross-cutting projects, mobilities and volunteering 

About EDP Group:

As a socially responsible company, we incorporate our values and practices with the principles of Diversity and Inclusion. To achieve all our objectives, we intend to attract, develop and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organisation. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of the EDP Group. 

What makes us proud as an employer: 

• TOP Employer APAC, Singapore 2024 certification  
• TOP Employer Europe 2024 certification 
• Bloomberg Gender Equality Index 2021 
• Top Workplaces US 2021 
• Certification in Conciliation (Excellence) by the Más Familia Foundation

Equal opportunities for all

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people, and we are committed to fostering a sense of belonging for each person who is part of the EDP group.

Need more reasons to apply?

As a top employer we:

Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;
Respect and value each person, providing a flexible, healthy, and inclusive workplace with a range of attractive benefits;
Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;

Responsibilities

• Management reports and dashboards for leadership and governance (including ad hoc requests).

• Operational reporting with actionable insights.

• Governance dashboards and risk reduction plans.

• Compliance evidence (audit reports, remediation tracking, certification renewals).

• Security assessment reports and vulnerability test results.

• Lifecycle and obsolescence compliance validation.

• Procurement documentation and vendor performance tracking.

Requirements:

Core Skills & Competencies

• Operational Reporting: KPI design, data quality, dashboarding, storytelling with data.

• Risk & Controls: Control design/effectiveness, risk assessments, issue management.

• Audit Readiness: Evidence management, walkthroughs, remediation tracking, stakeholder coordination.

• Process Governance: SOP creation, standardization, continuous improvement.

• Vendor & Asset Management: Lifecycle planning, procurement coordination, third-party risk awareness.

• Stakeholder Management: Cross-functional orchestration, facilitation, conflict resolution.

• Tools: Power BI, Excel (advanced), Jira, SharePoint/Confluence.

Education:

• Bachelor’s degree in a relevant discipline (CS, IT, Info Systems, Cybersecurity, Engineering)

• Preferred: Enhanced Credentials: Industry-recognized certifications such as CISA, CISM, CISSP, etc)

We are seeking a responsible and detail-oriented Operations Monitoring Assistant to support a short-term project at our customer's site in Singapore. The successful candidate will be responsible for monitoring operational systems, capturing and escalating alerts, preparing reports, and providing general administrative support.

Key Responsibilities

• Monitor operational systems and dashboards at the customer site.
• Track and record system alerts and incidents.
• Escalate alerts and issues to designated stakeholders via email.
• Extract and compile data from Microsoft Excel spreadsheets.
• Prepare monthly reports on alerts, incidents, and operational issues.
• Perform ad-hoc administrative and operational duties as assigned.
• Maintain accurate records and ensure timely reporting of issues.

Requirements

• Minimum ITE qualification.
• Basic computer literacy and familiarity with Microsoft Office applications.
• Proficient in Microsoft Excel and Microsoft Outlook.
• Good written and verbal communication skills in English.
• Able to work on a 24x7 rotating shift schedule at the customer site.
• Comfortable working in a production or operations environment.
• Physically fit and able to work on-site for the duration of the assignment.
• Prior experience in IT operations, monitoring, service desk, or administrative support will be an advantage.

Employment Type

• Contract (2 Months)

Work Location

• Customer Premises, Singapore

Additional Information

• This is a short-term assignment requiring full commitment for the contract duration.
• Leave entitlement may be limited due to the short-term nature of the assignment.

The incumbent is responsible for coordinating and managing cross border road freight shipments between Singapore and neighboring countries (Malaysia, Thailand or beyond).  This role involves end-to-end operational coordination, ensures timely, and cost-effective transportation, compliance with customs regulations, and maintaining high customer service standards with the objective of achieving operational and service excellence.

Responsibilities

• Managing the daily, end-to-end road freight operations, including planning, scheduling, and monitoring cross-border truck movements.

• Plan, coordinate, and execute cross-border road freight shipments for both FTL and LTL with the objective of optimizing routes, schedules, and cargo loads to improve efficiency and reduce costs.

• Liaise and coordinate with transporters, drivers, and warehouse team for pickup and delivery arrangements.

• Prepare and verify shipping documentation (e.g., permits, invoices, packing lists, customs declarations).

• Application for local and overseas customs permits for cross-border trucking.

• Ensure compliance with Singapore and the relevant country’s customs regulations and cross-border requirements.

• Effectively monitor shipment status and proactively resolve delays, clearance issues, or operational disruptions.

• Communicate with customers on shipment updates, delivery schedules, and exceptions.

• Coordinate with internal departments, including operations and customer services, to ensure smooth operations.

• Maintain accurate records of shipments, costs, and documentation.

• Support billing processes, including cost verification and invoice preparation.

• Build and maintain relationships with vendors and Manage supplier relationships to develop strategic partnerships.

Requirements

• Possess effective communication and interpersonal skills.

• At least 2 years of experience in freight forwarding or cross-border trucking operations.

• Good knowledge of Singapore–Malaysia cross-border procedures and customs regulations.

• Knowledge of TradeNet and/or customs declaration systems.

• Strong coordination and problem-solving skills in a fast-paced environment

• Possess Tertiary qualifications.

• Knowledge of HS codes and tariff classifications.

• Familiarity with GPS tracking systems or transport management systems (TMS).

• Knowledge of freight costing and pricing.

We are a fast-growing fintech startup building next-generation payment solutions. Our team is passionate about making financial services more accessible, efficient, and secure. As we scale our operations and pursue regulatory milestones, we are looking for a driven and detail-oriented Operations Specialist to join our growing team.

The Operations Specialist will play a key role in supporting our regulatory, compliance, and operational initiatives. Working closely with the CEO and CCO, you will help drive the company's MajorPayment Institution (MPI) licence preparation, strengthen internal frameworks, and contribute to product and growth efforts. This is a high-impact, cross-functional role ideal for someone who thrives in a fast-paced startup environment.

Key Responsibilities

Regulatory & Compliance

• Work closely with the CEO and CCO onMajor Payment Institution (MPI) licence preparation, including documentation,submissions, and regulatory correspondence
• Support the development of Anti-MoneyLaundering (AML) frameworks, Standard Operating Procedures (SOPs), and internalcontrol processes
• Collaborate with Compliance, Product, andTechnology teams to enhance transaction monitoring systems and ensure ongoing regulatory compliance

Operations & Systems

• Assist in building and optimising internal tools and customer support systems to improve operational efficiency
• Support bank and partner onboarding processes, including documentation preparation and due diligence coordination
• Continuously review and improve internal workflows and operational processes
  

Growth & Marketing Support

• Contribute to growth initiatives, including Search Engine Optimisation (SEO), Generative Engine Optimisation(GEO), App Store Optimisation (ASO), and social media campaigns
• Assist with content creation and coordination across digital channels as required

Experience & Skills

• 1–2 years of experience in fintech, payments, or financial services operations
• Strong execution skills with the ability to manage multiple tasks and priorities effectively in a fast-paced environment
• Excellent problem-solving and analytical skills with a keen eye for detail
• Good interpersonal and communication skills, with the ability to collaborate effectively across teams

Preferred Qualifications

• Bachelor's degree in Business, Finance,Information Technology, or a related field
• Prior experience or strong interest inpayments, regulatory compliance, or financial services is an advantage
• Familiarity with AML/KYC processes, MAS regulations, or payment industry standards is a plus

Job Summary

We are seeking a dedicated Operations Area Manager to lead cleaning and security service operations across multiple sites in Singapore, ensuring service excellence, regulatory compliance, efficient manpower deployment, and strong client relationships.

Responsibilities

Operations Management

• Oversee operational performance of multiple cleaning and security service contracts to meet contractual KPIs and client expectations.
• Conduct regular site inspections, audits, and performance reviews to monitor service quality.
• Implement continuous improvement initiatives based on audit findings and client feedback.
• Manage incident reporting, lead investigations, and coordinate corrective actions to resolve operational issues.

Manpower Management

• Plan and coordinate workforce deployment to maintain adequate staffing levels across sites.
• Supervise Operations Executives, Site Supervisors, Team Leaders, Security Officers, and Cleaning Personnel to ensure productivity and discipline.
• Manage employee attendance, conduct coaching, training, and performance evaluations to enhance team effectiveness.
• Assist in recruitment, onboarding, and retention strategies for operational personnel.

Client Management

• Act as the primary point of contact for assigned clients, building and maintaining strong relationships.
• Address client concerns promptly and resolve operational issues to ensure client satisfaction.
• Conduct regular client meetings and service reviews to support contract renewals and identify service enhancement opportunities.

Compliance & Safety

• Ensure compliance with relevant regulations including Employment Act, Workplace Safety and Health (WSH) requirements, Progressive Wage Model (PWM), Security Industry Regulations, and Environmental Public Health requirements.
• Enforce adherence to company SOPs, quality standards, and workplace safety policies.
• Maintain accurate documentation, reports, and operational records to support compliance and audits.

Reporting & Administration

• Prepare operational, manpower, incident, and client update reports to inform stakeholders.
• Monitor operational budgets and resource utilization for cost-effective service delivery.
• Coordinate with sales, HR, and finance departments to support overall business operations.

Preferred competencies and qualifications

• Possession of relevant WSQ certifications such as WSQ Higher Certificate in Facilities Management, Environmental Cleaning Supervision or Management, Security Supervision or Management, Workplace Safety and Health (WSH), Leadership and People Management, or other related Workforce Skills Qualifications.