Total 136 Senior Executive it manager job vacancies in Others category in Hong Kong

IT Executive

As an IT Executive, you will report to our Manager, IT, responsible for providing IT support and systems trouble-shooting, network management and maintenance of network and e-communications systems.

Responsibilities:

• Provide technical assistance to end-users (eg connection to network, login issue, email inaccessibility).

• Setup, maintain and troubleshoot:

1. various client and server OS such as Microsoft Windows 10, 11, Windows Server, Linux, etc.

2. Firewall

3. Networking equipment eg Network Switches, Routers.

4. Wireless networking equipment eg AP’s and Wireless Controllers.

• Set-up new workstation (desktop/laptop)

• Familiar with general computer hardware replacement

• Provide training and support to end user for basic use of computers

• EDM broadcast, Backup of Servers, Anti-Virus and Windows Client and Server update

• Monitoring of the company Network

• Update CMS (Club Management System) patches and troubleshoot connection issues

• DRS (Jackpot System): Maintenance of the DRS computers, File and Progressive servers and network connection issue.

• Update Website eg errors, contacts, etc.

• Able to provide IT support after office hours (24 hrs) and weekends

• Cover IT Exec Admin duty if necessary, as the IT team is small

Requirements:

• Keen and passionate about IT industry with strong desire to work and learn

• Excellent troubleshooting skills

• Flexible with working hours when required and work independently with minimum supervision

• Able to handle end-users in a professional and timely manner

• Strong working knowledge in Windows, Linux Server Environment and Networking

• Good verbal and written communication skills

• Minimum Nitec in IT or Computer Studies

• Those without IT experience will be considered for junior position

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Interested applicants please apply with your resume, last drawn, expected salary and notice period. 

We aren’t looking for someone who just "fixes computers." We are looking for a Digital Transformation & AI Specialist. In this role, you will bridge the gap between essential IT infrastructure and next-generation digital transformation. You will start by mastering the core operations that keep our team moving, and then you will use AI and automation to make those very processes obsolete.

We value potential over pedigree—we are looking for a "curious, innovative and hands-on tinkerer" who wants to grow and become “the master” with us.

Key Responsibilities

1. Modern Infrastructure & End-User Support

• The Front Line: Serve as the Tier 1 point of contact, diagnosing hardware, OS, and networking (VPN, Wi-Fi) issues.

• Asset Lifecycle: Manage the deployment and "wiping" of devices, maintaining a high-standard hardware inventory.

• User Management: Handle the "Joiner-Mover-Leaver" lifecycle by managing accounts in Google Workspace and other Cloud services.

• System Health: Conduct regular maintenance on onsite technology, including security cameras and clinic-specific tech.
  
  2. Agentic AI & Process Automation (The "Stretch" Projects)

• Workflow Mapping: Interview departments to document manual processes and visualize clean, repeatable digital flows.

• AI Agent Deployment: Build "Agentic" workflows using tools like LangChain, Zapier, or Make.com to automate tasks across apps.

• Self-Service IT: Integrate AI chatbots into our service desk to resolve common requests like password resets without human intervention.

• Workspace Design: Architect the "Blueprints" for our digital workspaces (Notion, Slack, G-Suite) to ensure data is organized.
  
  3. Cybersecurity & Governance

• Guides & SOPs: Create user-friendly technical guides and digitize critical policies like Incident Response and Data Backup.

• Security Monitoring: Review firewall logs and access reports to identify and escalate unusual activity.

• Awareness: Design creative infographics to teach staff how to spot phishing and follow best security practices.

Who You Are

The Tinkerer: You have a Poly/IT certificate with 0–2 years of experience (including internships, freelance, part-time jobs, etc.), but more importantly, you have a portfolio of personal projects or a "home lab."

• Logic-Driven: You have a foundational grasp of Python or JavaScript and love the logic of Low-Code/No-Code tools.

• AI-Literate: You understand how LLMs work and are excited by the prospect of giving AI the ability to do things, not just say things.

• Growth Mindset: You are looking for a role where you can "stretch" your skills and take on responsibilities usually reserved for senior staff.

• Conscientious Communicator: You value expressing yourself concisely, know when to say and what to say.  You listen intently and ask questions to validate your understanding.

Job Highlights

• Annual Leave - 14 days onwards

• Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones

• FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!

• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony.

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more. You’ll definitely love your #workfam.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

Key Responsibilities

1. Application & System Support (Primary Focus)

• Act as the main point of contact for all in-house application issues and user support.

• Troubleshoot, perform root cause analysis, and resolve system/application issues; escalate when required.

• Monitor system performance and ensure applications run smoothly and reliably.

• Manage and track support tickets, ensuring timely resolution based on SLAs.

• Support application deployments, patches, and upgrades.
  

2. Requirements & Testing

• Work with users to gather and document business and system requirements.

• Translate requirements into clear specifications for developers.

• Perform testing (UAT, functional, integration) to ensure system quality.

• Log and track bugs, ensuring proper resolution before deployment.
  

3. IT Infrastructure & User Support

• Provide day-to-day IT support (hardware, software, network issues).

• Set up and maintain IT equipment, systems, and user accounts.

• Support onboarding/offboarding (accounts, devices, access).

• Maintain IT asset inventory and documentation.
  

4. Documentation & Training

• Create and maintain user guides and system documentation.

• Conduct basic training for users on applications and systems.
  
  

Requirements

• Diploma in IT or related field.

• 1–2 years of experience in IT or application support.

• Strong troubleshooting and problem-solving skills.

• Experience in application support, testing, and documentation.

• Familiar with Windows, basic networking, and IT systems.

• Good communication skills; able to support non-technical users.

• Bilingual in English and Mandarin (to liaise with regional stakeholders).

• Able to manage multiple tasks independently.
  

Note: The IT Executive will be required to travel to our multiple project sites (islandwide), as and when necessary.

We aren’t looking for someone who just "fixes computers." We are looking for a Digital Transformation & AI Specialist. In this role, you will bridge the gap between essential IT infrastructure and next-generation digital transformation. You will start by mastering the core operations that keep our team moving, and then you will use AI and automation to make those very processes obsolete.

We value potential over pedigree—we are looking for a "curious, innovative and hands-on tinkerer" who wants to grow and become “the master” with us.

Key Responsibilities

1. Modern Infrastructure & End-User Support

• The Front Line: Serve as the Tier 1 point of contact, diagnosing hardware, OS, and networking (VPN, Wi-Fi) issues.

• Asset Lifecycle: Manage the deployment and "wiping" of devices, maintaining a high-standard hardware inventory.

• User Management: Handle the "Joiner-Mover-Leaver" lifecycle by managing accounts in Google Workspace and other Cloud services.

• System Health: Conduct regular maintenance on onsite technology, including security cameras and clinic-specific tech.
  
  2. Agentic AI & Process Automation (The "Stretch" Projects)

• Workflow Mapping: Interview departments to document manual processes and visualize clean, repeatable digital flows.

• AI Agent Deployment: Build "Agentic" workflows using tools like LangChain, Zapier, or Make.com to automate tasks across apps.

• Self-Service IT: Integrate AI chatbots into our service desk to resolve common requests like password resets without human intervention.

• Workspace Design: Architect the "Blueprints" for our digital workspaces (Notion, Slack, G-Suite) to ensure data is organized.
  
  3. Cybersecurity & Governance

• Guides & SOPs: Create user-friendly technical guides and digitize critical policies like Incident Response and Data Backup.

• Security Monitoring: Review firewall logs and access reports to identify and escalate unusual activity.

• Awareness: Design creative infographics to teach staff how to spot phishing and follow best security practices.

Who You Are

The Tinkerer: You have a Poly/IT certificate with 0–2 years of experience (including internships, freelance, part-time jobs, etc.), but more importantly, you have a portfolio of personal projects or a "home lab."

• Logic-Driven: You have a foundational grasp of Python or JavaScript and love the logic of Low-Code/No-Code tools.

• AI-Literate: You understand how LLMs work and are excited by the prospect of giving AI the ability to do things, not just say things.

• Growth Mindset: You are looking for a role where you can "stretch" your skills and take on responsibilities usually reserved for senior staff.

• Conscientious Communicator: You value expressing yourself concisely, know when to say and what to say.  You listen intently and ask questions to validate your understanding.

Job Highlights

• Annual Leave - 14 days onwards

• Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones

• FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!

• Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony.

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more. You’ll definitely love your #workfam.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

We’re Hiring: IT Audit Executive (Contract)

Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm) (Hybrid working arrangement)
Working Location: Jurong Island/West
Salary: Up to SGD 5,800

The IT Executive will serve as a trusted IT liaison supporting infrastructure initiatives, coordinating IT projects, and ensuring alignment with corporate IT policies, security standards, and operational requirements. This role acts as the bridge between business users and IT teams to drive effective communication, project execution, and service delivery.

Responsibitlities:

• Partner closely with stakeholders to understand and support their operational and strategic IT infrastructure needs.
• Coordinate and manage infrastructure-related projects, ensuring timely delivery and compliance with corporate IT standards and policies.
• Act as the key liaison between business stakeholders, IT infrastructure teams, vendors, and service providers.
• Facilitate regular engagement sessions with stakeholders to communicate IT initiatives, security updates, policy changes, and gather feedback.
• Coordinate infrastructure setup and implementation activities including Virtual Machines, storage systems, network connectivity, and enterprise platforms.
• Monitor and follow up on IT service desk tickets, escalations, and infrastructure-related incidents to ensure timely resolution.
• Support IT budget tracking, procurement coordination, and resource planning for infrastructure initiatives.
• Ensure compliance with IT governance frameworks, policies, and standards such as IT Policies, and End-User Acceptable Use Policies.
• Assist in reviewing and improving operational processes related to infrastructure support, project coordination, and stakeholder engagement.
• Coordinate Proof-of-Concept (POC) activities with vendors and internal teams to evaluate emerging technologies and support digitalisation initiatives.
• Work closely with cross-functional IT teams to align infrastructure solutions with organisational and operational requirements.
• Drive cybersecurity awareness and promote adoption of new IT initiatives across stakeholders.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, Engineering, or related disciplines.
• Experience in IT infrastructure coordination, project coordination, IT operations, or stakeholder management.
• Basic understanding of IT infrastructure concepts such as networking, virtual machines, data storage, and data centre operations.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.

• Delete personal data as it is not required at this application stage.

• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Siew Ting (Maeve) - R25127375

ScienTec Consulting Pte Ltd - 11C5781

Job Description

• Industry/ Organization Type: IT/ Software & Digital Service
• Position Title: IT Executive
• Working Location: Tanjong Pagar (Walk distance from MRT)
• Working Hours: 5 Days, Monday – Friday (Office Hours)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Installation, configuration, and maintenance of IT hardware and software applications.
• Maintain accurate records of IT assets, including laptops, mobile devices, peripherals, and software licenses.
• Monitor and safeguard the security and integrity of all company IT assets.
• Diagnose and resolve technical issues involving hardware, software, and internal IT systems.
• Develop and refine IT procedures to enhance operational effectiveness and workflow efficiency.
• Provide recommendations for strengthening and optimizing the organization's IT infrastructure.
• Evaluate, source, and purchase new or replacement IT equipment as needed.
• Perform additional tasks and responsibilities assigned by management.

APPLY NOW!!!

• Diploma in Information Technology, Information Systems, or a related discipline.
• At least 1 year of hands-on experience in a similar IT support role.
• Familiarity with macOS environments and networking is an added advantage.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent organizational skills with the ability to manage priorities effectively.
• Willingness to provide after-hours support and be available on standby when necessary.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #10087 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

We are seeking a creative and user-focused Product Designer to create intuitive, accessible, and user-centric digital experiences that align with business goals and product vision. The role involves collaborating with Product Managers, Business Analysts, engineers, and stakeholders to understand user needs, design effective solutions, and validate them through research and testing. The ideal candidate can balance user experience, business objectives, and technical feasibility within Agile delivery environments.

Key Responsibilities

User Research & Discovery

• Conduct user research, usability testing, and feedback sessions to identify user needs, behaviours, and pain points.
• Analyse findings and recommend design improvements.
• Collaborate with stakeholders to define user journeys, design challenges, and requirements.
• Apply human-centred design principles and validate solutions through regular user testing.

Product Design & Prototyping

• Create user flows, wireframes, prototypes, and high-fidelity designs.
• Design intuitive, accessible, and responsive user interfaces.
• Translate business and user requirements into practical design solutions.
• Use prototyping and iterative testing to refine concepts before development.

Agile Delivery Support

• Work closely with Product Managers, Business Analysts, and engineers to define requirements and UX expectations.
• Document UI/UX requirements, user flows, interactions, and acceptance criteria.
• Support Agile ceremonies, including sprint planning, backlog refinement, and design reviews.
• Balance user needs, business priorities, and technical constraints in design decisions.

Implementation & Collaboration

• Partner with development teams to ensure accurate design implementation.
• Provide design specifications, assets, and implementation guidance.
• Review completed features and ensure alignment with intended user experience.
• Communicate design rationale effectively to technical and non-technical stakeholders.

Design Systems & Continuous Improvement

• Maintain consistency through design systems, reusable components, and UI standards.
• Contribute to improving design processes, standards, and best practices.
• Champion user-centred design and identify opportunities to enhance usability, accessibility, and overall product experience.
  (EA Reg No: 20C0312)

Requirements

• Degree in Interactive Design, Digital Media, Human-Computer Interaction, Design, or a related field. Relevant professional experience in UX/UI, Interaction, or Product Design may be considered in lieu of formal qualifications.
• Minimum 3 years of experience in Product Design, UX/UI Design, Interaction Design, or related digital product design roles.
• Strong portfolio showcasing end-to-end design work, including user research, user flows, wireframes, prototypes, high-fidelity designs, and delivered products.
• Proficient in design and prototyping tools such as Figma, Adobe XD, Sketch, or equivalent.
• Solid understanding of user-centred design, interaction design, usability, accessibility, and responsive design principles.
• Experience conducting user research, usability testing, and translating user insights into actionable design improvements.
• Familiarity with Agile software or product development environments.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across product, business, and engineering teams.
• Proficient in UI design and familiar with front-end frameworks or libraries such as React, Tailwind, or similar.
• Basic understanding of front-end technologies and design implementation best practices is advantageous.

(EA Reg No:20C0312)

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Location: Orchard

Working Hours: Monday to Friday, 9:00am – 6:00pm

Salary: Up to $4000 + aws + flexi benefit + staff meal

Our client is a leading international hospitality company. They are looking for a proactive and technically skilled IT Executive to support the daily technology operations of their hotel. In this role, you will be responsible for maintaining IT infrastructure, providing technical support to users, and ensuring critical business systems operate efficiently to support both guests and employees.

Key Responsibilities

IT Support & User Assistance

• Provide first-level technical support for hardware, software, network, and system-related issues.
• Assist employees across departments with troubleshooting and IT-related enquiries.
• Ensure timely resolution of incidents to minimise operational disruptions.
• Deliver excellent service and support to both internal users and hotel guests.

Systems & Infrastructure Management

• Support the maintenance of servers, workstations, network devices, telephony systems, and IT equipment.
• Assist with system upgrades, software installations, security patches, and routine maintenance activities.
• Monitor system performance and help ensure optimal uptime of critical business applications.
• Support backup, recovery, and disaster recovery processes.

Hotel Operations & Guest Technology Support

• Provide technical support for hotel operational systems, including Property Management Systems (PMS), Point-of-Sale (POS), and related platforms.
• Assist with conference rooms, meeting facilities, audiovisual equipment, and event technology setups.
• Resolve guest-facing technology issues promptly to maintain a positive guest experience.

IT Security & Asset Management

• Support IT security initiatives, ensuring compliance with company policies and data protection standards.
• Maintain accurate records of IT assets, licenses, and equipment inventories.
• Assist in monitoring system access, user accounts, and security controls.
• Ensure all IT equipment is properly configured, maintained, and secured.

Continuous Improvement & Collaboration

• Document incidents, resolutions, and system changes accurately.
• Identify opportunities to improve IT processes, systems, and user experience.
• Work closely with vendors, service providers, and internal stakeholders on IT projects and initiatives.
• Collaborate with the wider team to support business and operational objectives.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• At least 1–3 years of experience in IT support, systems administration, or technical operations.
• Good knowledge of Microsoft Windows, Microsoft Office, and common business applications.
• Basic understanding of networking, servers, hardware, and IT infrastructure.
• Experience supporting hospitality systems such as PMS, POS, or hotel applications is an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]

IT Executive

School Environment

5.5 days work week (Mon to Fri 9am to 6pm, alt Sat 9am to 1pm)

Location: Northeast

Salary range: $2800-3800 (commensurate with experience)

Job scope:
1.              Inventory management
2.              Server Maintenance
3.              Verifies and maintains backup systems
4.              Data retrieval and/or recovery
5.              PC Troubleshooting and maintenance
6.              Creates and maintains email accounts
7.              Liaises with vendors and purchases hardwares/software
8.              Installs IT related equipment (PCs, Printers and Scanners)
9.              Installs and maintains personal computers and printers systems in the offices, computer rooms and libraries
10.           Network maintenance
11.           Installs and maintains internet and intranet networks
12.           Maintains and improves on the wireless broadbandnetworks
13.           Provides necessary IT support to staff
14.           Provides a help desk for all staff and lecturers to request help on PC troubleshooting, new PC requests and internal movements
15.           Liaises and works with IT vendors for new project implementations
16.           Other duties as assigned

Requirements:

Able to work independently

At least 1 year experience in the capacity of IT

Able to work extended hours as and when necessary

Interested candidate, please email in your resume to "recruit@dismanpower.com.sg" and state "IT Executive" as the subject.

Regret to inform on shortlisted candidate will be notified.

DIS Manpower Pte Ltd

EA License: 08C3226

Sng Wei Lin

Reg No.: R1101806

Immediate 1 Year project assignment renewable for Singaporean to join as IT Systems Executive at Changi Airport work location.

Open to Diploma in IT graduates without work experience who are willing to learn on job + like to work 12hrs rotating shift in Airport environment.  

Ideal Candidate should possess 2-3yrs in IT systems support role, enjoys working on 12hours rotating shift , Trained or certified in Windows Server, UNIX/LINUX, VM and ITIL to apply this role.

Attractive Basic Salary + Shift Allowance (Ave 200-300 a month) + Completion Bonus + HP Claim 50 cap

Job Duties:

1. Provide and handle IT helpdesk support and onsite resolution, e.g. log incident, diagnosing problems and troubleshooting independently (e.g. desktop/ technical support services & equipment) for its hardware, software and connectivity issue

2. Replacing of faulty end point, repairing, imaging and configuring of touchpoint devices for the daily operation maintenance

3. Conduct regular preventive maintenance checks and upgrading of touchpoint devices

4. Managing touchpoint inventory movement tracking and records

5. Maintaining the efficiency of working tools and equipment

6. Assist projects related issue via project manager for the ad hoc works of add, remove and relocation of touchpoint devices and its documentations like PTW, MOS, drawings and etc.

7. Any other tasks as assigned

8. Must be comfortable to deal with 10kg devices and climbing of ladder 

9. Dedicated and good team player with positive attitude

10. Perform 24x7 Shiftwork

Job Requirements:

1. Min Nitec /Diploma in IT Qualifications + 2 -3 yrs of IT Systems support work experience

2. Open to Local Diploma in IT graduate without work experience but positive & willing to learn.

3. Enjoy working on 12hrs rotating shift duties 

4. Motivated individual with challenger spirit and leadership are strongly encouraged to apply.

5. Exceptional troubleshooting and customer-handling skills would be advantageous.

6. Proactive and responsive on all assigned tasks and incidents and follow up

ES Recruitment Pte Ltd 09C4235

R1103307 Hong Mei Lin

We are looking for a technically strong and detail-oriented Senior Analyst to manage and optimize our cloud and on-premise IT infrastructure.

In this role, you will design, support, and enhance IT systems to ensure they remain secure, reliable, and aligned with business needs. You will also lead infrastructure solutioning and project delivery, working closely with stakeholders, vendors, and internal teams.

Key Responsibilities

• Design and manage cloud and on-premise infrastructure across production, staging, QA, DR, and development environments
• Oversee provisioning, scaling, monitoring, security, and disaster recovery of IT systems
• Ensure systems meet Security-By-Design (SBD) and cybersecurity requirements
• Manage IT operations including patching, upgrades, backups, and system monitoring
• Lead infrastructure projects — from solution design to implementation — ensuring timely and cost-effective delivery
• Manage vendors, contractors, and IT infrastructure budgets

Requirements

• Degree in Computer Science, Information Systems, or related discipline
• Minimum 3 years of experience in IT infrastructure and system support
• Experience in cloud technologies (IaaS, PaaS, SaaS) and infrastructure project delivery
• Strong knowledge of enterprise IT infrastructure, cloud environments, and system operations

Key Attributes

• Strong technical expertise and attention to detail
• Proactive, self-driven, and adaptable to evolving technologies
• Strong problem-solving and stakeholder management skills

Why Join Us

• Exposure to both cloud and on-premise infrastructure environments
• Opportunity to work on end-to-end infrastructure design and delivery
• Collaborative environment with cross-functional teams
• Involvement in adopting and implementing emerging technologies

As a Senior IT Engineer , you will be responsible for managing and ensuring the stability, availability, and performance of the organization’s enterprise IT infrastructure, with a focus on systems, storage, backup, and disaster recovery operations.

• Manage and support enterprise IT infrastructure, including Windows/Linux servers and virtualization platforms (VMware / Hyper-V)
• Administer, configure, and maintain storage environments (SAN / NAS), including provisioning, monitoring, performance tuning, and capacity management
• Manage enterprise backup solutions such as Veeam, Commvault, or Veritas NetBackup
• Monitor backup jobs, investigate and resolve failures, and perform regular restore testing and recovery validation to ensure data integrity
• Support disaster recovery (DR) operations, including replication setup, failover/failback execution, and periodic DR drills/testing
• Ensure adherence to defined RPO (Recovery Point Objective) and RTO (Recovery Time Objective) targets, as well as data protection and compliance standards
• Perform proactive infrastructure monitoring, system health checks, patch management, and preventive maintenance activities
• Participate in incident management, troubleshoot infrastructure issues, and ensure timely resolution with minimal business impact
• Conduct root cause analysis (RCA) for major incidents and implement corrective and preventive actions (CAPA)
• Coordinate with internal IT teams, vendors, and external clients for support, escalation handling, and project implementation
• Maintain accurate and up-to-date technical documentation, operational runbooks, backup reports, and infrastructure records
• Support infrastructure optimization initiatives, including performance improvements, automation opportunities, and capacity planning
• Provide escalation support for complex technical issues beyond L2/L3 operational teams (Senior Engineer responsibility layer)

Key Responsibilities

1. Application & System Support (Primary Focus)

• Act as the main point of contact for all in-house application issues and user support.

• Troubleshoot, perform root cause analysis, and resolve system/application issues; escalate when required.

• Monitor system performance and ensure applications run smoothly and reliably.

• Manage and track support tickets, ensuring timely resolution based on SLAs.

• Support application deployments, patches, and upgrades.
  

2. Requirements & Testing

• Work with users to gather and document business and system requirements.

• Translate requirements into clear specifications for developers.

• Perform testing (UAT, functional, integration) to ensure system quality.

• Log and track bugs, ensuring proper resolution before deployment.
  

3. IT Infrastructure & User Support

• Provide day-to-day IT support (hardware, software, network issues).

• Set up and maintain IT equipment, systems, and user accounts.

• Support onboarding/offboarding (accounts, devices, access).

• Maintain IT asset inventory and documentation.
  

4. Documentation & Training

• Create and maintain user guides and system documentation.

• Conduct basic training for users on applications and systems.
  
  

Requirements

• Diploma in IT or related field.

• 1–2 years of experience in IT or application support.

• Strong troubleshooting and problem-solving skills.

• Experience in application support, testing, and documentation.

• Familiar with Windows, basic networking, and IT systems.

• Good communication skills; able to support non-technical users.

• Bilingual in English and Mandarin (to liaise with regional stakeholders).

• Able to manage multiple tasks independently.
  

Note: The IT Executive will be required to travel to our multiple project sites (islandwide), as and when necessary.

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work in the Headquarters overseeing 25 hotels in Singapore
• Attractive bonus

RESPONSIBILITIES:

• Troubleshoot and provide technical support to users on hardware peripherals, software, networks, servers and business applications
• Setting up computer hardware peripherals and performing server installations, administration and maintenance when required
• Ensure all hardware peripherals are updated/ installed with latest security patches/ antivirus to prevent security risks
• Hardware and software inventory upkeep to ensure inventory accuracy
• Performing and monitoring daily data backup
• Liaising with external parties on IT issues and purchases
• Provide 24/7 offsite support on a rotational basis
• Any other duties as assigned

REQUIREMENTS:

• Min 1 year of experience in related field
• Min. Diploma in Computer Studies/Science or related field of study
• Possess sound knowledge and experience in networking infrastructures and web architectures