Core Responsibilities
· Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
· Perform 24x7 on-call support for trouble shooting and problem determination on Output related incidents and
problems pertaining (but not limited) to administration and support.
· Oversee the daily operational procedure for the printing/enveloping vendor.
· Liaise and coordinate Output Management requirements to the different groups and users subscribed to the
Output Management systems and printing/enveloping vendor.
· Identify, analyse, and recommend methods of problem resolution for the department and develop documentation for staff and management reference.
· Perform management of Output Management’s vendors setting standards and streamlining processes to ensure
smooth report publishing and print operations.
· Participate in audit and compliance reviews involving Output Management systems and print operations.
· Perform outsourcing review and due diligence on new and/or existing printing/enveloping vendors to ensure vendor’s solvency and soundness.
Automation, Program Development, and Infrastructure Support
· Assess departmental automation needs and identify solutions to eliminate repetitive tasks and manual
interventions.
· Develop and maintain existing scripts and programs to automate Output Management operational processes.
· Perform technical evaluation and analysis of existing and new systems and assess their potential for
automation/implementation.
· Continually improve the end-to-end infrastructure design and flow of the R2W system and printing/enveloping
process by working with vendor, technical support and operation teams (internal and external)
Project Management
· Perform project management role on Output Management driven projects and initiatives.
Participate in projects and initiatives requiring/involving Output Management support.
Angeline Aw Kwee Choo (R24125869)
A-IT Software Services Pte Ltd
EA License No: 24C2345