Total 7,218 customer experience manager job vacancies in Others category in Hong Kong

Job Summary

The Warehouse Manager is responsible for the overall leadership, strategic planning, and

operational management of warehouse functions. This role ensures efficient, accurate,

and cost-effective warehouse operations while maintaining high service standards and

supporting business growth. The position plays a key role in driving process

improvements, optimizing inventory management, and leading the warehouse team to

achieve organizational objectives.

Responsibilities

Leadership & Team Management

• Lead, manage, and develop the warehouse team to achieve high performance and
• operational excellence.
• Provide coaching, training, and performance management to ensure continuous
• staff development.
• Foster a positive, accountable, and safety-focused working environment.

Warehouse Operations Management

• Oversee all daily warehouse operations including receiving, storage, picking, packing, and distribution.
• Ensure smooth coordination of inbound and outbound logistics activities.
• Monitor operational performance and implement improvements to enhance efficiency and productivity.

Inventory Control & Planning

• Ensure high accuracy of inventory records and implement robust inventory control procedures.
• Monitor stock levels and collaborate with Sales and Procurement teams for demand planning and replenishment.
• Conduct periodic and random stock audits to maintain inventory integrity.

Process Improvement & Strategy

• Develop, review, and enhance warehouse SOPs, workflows, and systems to optimize operations.
• Drive continuous improvement initiatives to reduce costs, improve turnaround time, and increase efficiency.
• Identify opportunities for automation, system improvements, and best practices.

Logistics & Stakeholder Coordination

• Liaise with transporters, forwarders, and third-party logistics providers to ensure timely and quality delivery.
• Collaborate with internal departments (Sales, Procurement, Finance) to align operational goals.
• Ensure customer satisfaction through effective coordination and service delivery.

Reporting & Compliance

• Prepare and present monthly and quarterly reports on warehouse performance,
• inventory status, and KPIs to Management.
• Ensure compliance with company policies, safety regulations, and legal requirements.
• Maintain proper housekeeping and enforce workplace safety standards.

Ad-hoc Responsibilities

• Undertake additional duties and strategic projects as assigned by Management.

Key Requirements

• Diploma or Degree in Warehouse Management, Logistics, Business Administration, or related field.
• Minimum 5–8 years of relevant warehouse experience, with at least 2–3 years in a managerial or supervisory role.
• Proven leadership experience in managing warehouse operations and teams.
• Strong knowledge of inventory management, logistics, and warehouse best practices.
• Excellent communication skills in English and Malay (written and spoken).
• Proficient in Microsoft Office, especially Excel (data analysis/reporting).
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work under pressure and manage multiple priorities effectively.

Perks & Benefits

• Commission and bonus
• Personal development opportunities
• 5 working days.
• • Able to start work immediately will be an advantage.

職位概述

倉庫經理負責整體領導、策略規劃和

倉庫營運管理。該職位確保高效、準確、

在維持高服務標準的同時，實現成本效益高的倉儲營運

支援業務增長。該職位在推動流程方面發揮關鍵作用。

改進、優化庫存管理並領導倉庫團隊

實現組織目標。

職責

領導力與團隊管理

• 領導、管理和發展倉庫團隊，以實現高績效；
• 卓越營運。
• 提供指導、培訓和績效管理，以確保持續性
• 員工發展。
• 營造一個積極向上、負責任、以安全為中心的工作環境。

倉庫營運管理

• 負責監督所有日常倉庫運營，包括收貨、儲存、揀貨、包裝和配送。
• 確保進出貨物流活動的順利協調。
• 監控營運績效並實施改善措施，以提高效率和生產力。

庫存控制與計劃

• 確保庫存記錄高度準確，並實施健全的庫存控製程序。
• 監控庫存水平，並與銷售和採購團隊合作進行需求規劃和補貨。
• 定期進行隨機庫存盤點，以維護庫存完整性。

流程改善與策略

• 制定、審查和改進倉庫標準作業程序、工作流程和系統，以優化營運。
• 推動持續改善計劃，以降低成本、縮短週轉時間並提高效率。
• 找出自動化、系統改進和最佳實踐的機會。

物流與利害關係人協調

• 與運輸商、貨運代理和第三方物流供應商聯絡，以確保及時、高品質的交付。
• 與內部部門（銷售、採購、財務）合作，以協調營運目標。
• 透過有效的協調和服務交付，確保客戶滿意。

報告與合規

• 準備並提交倉庫績效的月度和季度報告，
• 向管理階層報告庫存狀況和關鍵績效指標。
• 確保遵守公司政策、安全規章和法律要求。
• 保持良好的工作場所衛生，並執行工作場所安全標準。

臨時職責

• 承擔管理階層指派的其他職責和策略項目。

主要要求

• 持有倉儲管理、物流、工商管理或相關領域的文憑或學位。
• 至少5-8年相關倉庫工作經驗，其中至少2-3年擔任管理或主管職務。
• 在管理倉庫營運和團隊方面擁有豐富的領導經驗。
• 精通庫存管理、物流和倉儲最佳實務。
• 英語和馬來語（書面和口頭）溝通能力優秀。
• 精通微軟辦公室軟體，尤其擅長Excel（數據分析/報告）。
• 較強的分析、解決問題和決策能力。
• 能夠在壓力下工作並有效管理多項任務。

福利待遇

• 佣金和獎金
• 個人發展機會
• 5個工作天。
• • 能夠立即開始工作者優先考慮。

⭐ Key Responsibilities:

1. Drive the sales of the store to meet and exceed targets.

2. Recruit, train, and manage store staff.

3. Oversee inventory levels, order stock, and manage supply chain processes.

4. Ensure high standards of customer service are maintained.

5. Handle the financial aspects of the store, including budgeting, forecasting, and managing expenses.

6. Ensure the store is clean, well-organized, and visually appealing at all times.

7. Collaborate with the marketing team to implement promotional campaigns and events.

8. Ensure compliance with health and safety regulations to provide a safe shopping environment for customers and a safe working environment for employees.

9. Prepare reports and analyze these reports to identify trends, opportunities for improvement, and areas of concern.

⭐ Skills and Qualifications:

1. Excellent proficiency in both written and spoken English.

2. 1-3 years of experience as a store supervisor or in store operations management, preferably in retail or related brand industries. More experienced candidates will be considered.

3. Strong communication, leadership, and coordination skills, with the ability to handle work pressure effectively.

4. Resilient and determined, capable of thriving in challenging situations and overcoming setbacks.

5. Strong business acumen, able to drive store sales and deliver high-quality customer service.

6. A passion for lifestyle products is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

⭐ 主要職責：

1. 推動門市銷售，達到並超越目標。

2. 招募、培訓和管理門市員工。

3. 監督庫存水平，訂購庫存，並管理供應鏈流程。

4. 確保維持高標準的客戶服務。

5. 處理商店的財務事宜，包括預算、預測和費用管理。

6. 確保店鋪隨時保持乾淨、整齊有序、美觀大方。

7. 與行銷團隊合作，實施促銷活動和活動。

8. 確保遵守健康與安全法規，提供顧客安全的購物環境，提供員工安全的工作環境。

9. 準備報告並分析這些報告，以確定趨勢、改進機會和需要關注的領域。

⭐ 技能與資格：

1. 英語書寫和口語能力優秀。

2. 具備1-3年店舖主管或店鋪營運管理經驗，零售或相關品牌產業經驗者優先。經驗更豐富的候選人亦可考慮。

3. 具備較強的溝通、領導和協調能力，能有效應對工作壓力。

4. 具有韌性和決心，能夠在充滿挑戰的環境中茁壯成長並克服挫折。

5. 具備較強的商業頭腦，能夠推動門市銷售並提供高品質的客戶服務。

6. 對生活風格產品充滿熱情者優先考慮。

福利待遇

• 員工權益
• 佣金和獎金
• 津貼（旅費、交通費等）
• 個人休假
• 學術休假
• 開放文化
• 個人發展機會

About the Role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

About the Role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Our company is searching for a motivated andexperienced Customer Service Manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients bydeveloping effective customer service procedures, implementing customer loyaltyprograms, and setting customer satisfaction goals.

Responsibilities:

·       Supervise day-to-day operations in the customer service department.

·       Respond to customer service issues in a timely manner.

·       Create effective customer service procedures, policies, and standards.

·       Develop customer satisfaction goals and coordinate with the team to meetthem on a steady basis.

·       Implement an effective customer loyalty program.

·       Maintain accurate records and document all customer service activitiesand discussions.

·       Assess service statistics and prepare detailed reports on your findings.

·       Hire and train new customer service agents.

·       Manage the approved budget of the customer service department.

·       Stay informed on the latest industry techniques and methods.

Qualifications:

·       Years’of proven experience in a customer service position.

·       Proficiencyin Microsoft Office and customer service software.

·       Outstandingwritten and verbal communication skills.

·       Goodunderstanding of management practices and techniques.

·       Excellentleadership and interpersonal skills.

• Oversee daily food service operations including kitchen, bar, and dining areas.
• Ensure high standards of food quality, hygiene, and customer service are consistently maintained.
• Manage and train staff in food preparation, service, hygiene, and safety procedures.
• Plan menus in coordination with chefs and monitor portion control and food presentation.
• Ensure compliance with SFA, NEA, and liquor licensing regulations.
• Manage inventory, food costs, and procurement of supplies.
• Handle customer feedback, resolve issues, and maintain a high level of guest satisfaction.
• Monitor financial performance, control operating costs, and prepare management reports.
• Coordinate with suppliers, vendors, and contractors for maintenance and supplies.
• Plan and execute promotional activities and seasonal menu launches.
• Supervise equipment maintenance and ensure safety compliance within all food service areas.

JOB REQUIREMENTS:

• Diploma or Degree in Food & Beverage Management, Hospitality, or Business Administration.
• Minimum 3–5 years of managerial experience in food service, restaurant, or hospitality operations.
• In-depth knowledge of food safety, hygiene, and sanitation standards.
• Excellent leadership, communication, and organizational skills.
• Strong financial acumen with experience in cost control and budgeting.
• Proficient in Microsoft Office, POS systems, and basic inventory software.
• WSQ Food Hygiene Certificate is mandatory.
• Familiar with SFA and Liquor Licence regulations in Singapore.

Customer Service Manager

Job Summary

We are seeking a customer-focused and results-driven Customer Service Manager to oversee customer engagement, service delivery, and business development initiatives. The successful candidate will be responsible for building strong customer relationships, promoting the organization’s products and services, supporting customer retention efforts, and contributing to overall business growth.

Key Responsibilities

Customer Engagement & Service Excellence

• Build and maintain positive relationships with prospective and existing customers.
• Understand customer needs and provide suitable recommendations on available products and services.
• Deliver professional and responsive customer service across various communication channels.
• Address customer enquiries, feedback, and concerns in a timely and effective manner.
• Ensure a positive customer experience throughout the customer journey.

Business Development & Sales Support

• Promote products, services, membership plans, and service packages to customers.
• Support the achievement of business objectives through proactive customer engagement and relationship management.
• Identify opportunities to enhance customer satisfaction, retention, and service utilization.
• Maintain accurate records of customer interactions, enquiries, and sales activities.
• Monitor customer trends and provide feedback to support business improvement initiatives.

Operations & Administration

• Maintain up-to-date knowledge of the organization’s products, services, policies, and procedures.
• Prepare and maintain reports, customer records, and administrative documentation as required.
• Ensure compliance with company policies, operational procedures, and service standards.
• Assist with the coordination and implementation of customer engagement initiatives and promotional activities.

Team Collaboration

• Work closely with colleagues and stakeholders to ensure seamless service delivery.
• Contribute to a positive, inclusive, and customer-oriented work environment.
• Participate in training and development activities to enhance professional knowledge and skills.

Job Requirements

• Diploma, Advanced Diploma, Degree, or equivalent qualification in any discipline.
• Experience in customer service, sales, client relations, business development, hospitality, retail, wellness, or a related field will be an advantage.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work independently and collaboratively in a team environment.
• Good organizational, administrative, and problem-solving skills.
• Proficient in Microsoft Office applications and basic reporting tools.
• Customer-oriented with the ability to manage multiple priorities in a dynamic environment.

Preferred Competencies

• Customer relationship management
• Service excellence and customer engagement
• Communication and interpersonal skills
• Sales and business development support
• Problem-solving and conflict resolution
• Team collaboration and stakeholder management

We welcome applications from all suitably qualified candidates. Selection will be based on merit, skills, experience, and the ability to perform the requirements of the role.

Our company is searching for a motivated andexperienced Customer Service Manager to lead our customer service department.Your goal will be to provide outstanding customer service to our clients bydeveloping effective customer service procedures, implementing customer loyaltyprograms, and setting customer satisfaction goals.

Responsibilities:

·       Supervise day-to-day operations in the customer service department.

·       Respond to customer service issues in a timely manner.

·       Create effective customer service procedures, policies, and standards.

·       Develop customer satisfaction goals and coordinate with the team to meetthem on a steady basis.

·       Implement an effective customer loyalty program.

·       Maintain accurate records and document all customer service activitiesand discussions.

·       Assess service statistics and prepare detailed reports on your findings.

·       Hire and train new customer service agents.

·       Manage the approved budget of the customer service department.

·       Stay informed on the latest industry techniques and methods.

Qualifications:

·       Years’of proven experience in a customer service position.

·       Proficiencyin Microsoft Office and customer service software.

·       Outstandingwritten and verbal communication skills.

·       Goodunderstanding of management practices and techniques.

·       Excellentleadership and interpersonal skills.

Role Overview

The Guest Experience Team Member delivers an exceptional in-club experience for every person who walks through our doors.

You are the face of The Ice Bath Club. You welcome members, guide them through their experience, and ensure the club runs smoothly at all times.

This is not a passive role. You are active, present, and engaged — creating energy, building relationships, and helping people feel their best.

Key Responsibilities

1. Member Experience

• Welcome every member with energy and professionalism

• Guide first-time guests through the experience (sauna, ice, recovery flow)

• Build relationships with regular members

• Create a friendly, social, and inclusive environment

• Ensure every member leaves feeling better than when they arrived

2. Member Engagement & Community

• Actively engage with members — don’t wait to be approached

• Introduce members to each other where appropriate

• Support events, activations, and guided sessions

• Help build a strong sense of community in the club

3. Operations & Daily Standards

• Maintain high cleanliness standards across all areas

• Manage towels, water stations, and general upkeep

• Support opening and closing procedures

• Monitor flow and usage of the space

• Ensure the club always looks and feels premium

4. Product Knowledge

• Understand ice bath, sauna, and recovery protocols

• Confidently guide members on how to use the facilities

• Support first-time users with clear and simple instruction

• Promote safe and effective use of all facilities

5. Administration

• Manage check-ins smoothly and efficiently

• Understand memberships, packs, and offers

• Answer member questions clearly and confidently

• Capture leads and support basic sales conversations

6. Facilities & Safety

• Monitor ice baths, sauna, and hot baths

• Ensure all areas are clean, safe, and operational

• Identify and report any issues immediately

• Follow all safety and emergency procedures

Core Skills

• Member Interaction

• Product Knowledge

• Operations Execution

• Communication

• Problem Solving

Who We’re Looking For

• Friendly, confident, and people-oriented

• High energy and positive attitude

• Reliable and detail-oriented

• Comfortable working in a fast-paced environment

• Willing to learn and take ownership

• Passion for health, recovery, and community

Final Note

This role is for people who enjoy being around others, staying active, and creating great experiences.

You are not just managing a space — you are helping people build better routines and feel better every day.

Job Opportunity: Outlet Trainee Manager

We are seeking a committed and service-oriented Guest Experience Executive to join our hospitality team. This role has been thoughtfully redesigned to integrate security operations with selected concierge and call centre responsibilities, play a pivotal role in ensuring the safety, comfort, and satisfaction of hotel guests through proactive engagement, vigilant security monitoring, and professional call handling. This is a multi-functional role best suited for individuals with strong situational awareness, service excellence, and the ability to respond effectively to both guest needs and security-related matters.

Responsibilities:

1. Guest Experience & Concierge Services

• Deliver warm, professional, and personalized service throughout the guest journey—from arrival to departure.
• Handle VIP guest arrangements and ensure special requests are fulfilled accurately.
• Provide recommendations for local attractions, dining, transportation, and guest services.
• Oversee hotel driveway and lobby area to ensure a clean, welcoming, and organized environment.
• Coordinate logistics such as airport transfers, limousine bookings, and car park assistance.
• Work closely with third-party service providers (e.g. restaurants, transport operators) to enhance guest satisfaction.
• Supervise and support the Concierge/Bell team in their daily tasks and guest interactions.
• Plan duty rosters based on operational needs and manage leave scheduling effectively.

2. Security & Safety

• Conduct routine patrols of hotel premises and report any suspicious activity or safety hazards.
• Enforce safety protocols, conduct bag checks, and assist in managing access control points (e.g. staff entrances, contractor access).
• Respond to emergencies, support the Emergency Response Team (ERT), and provide first aid when needed.
• Assist in managing lift and traffic control during peak hours and special events.
• Support People & Culture team with locker inspections and incident reporting procedures.

3. Call Centre & Guest Communication

• Handle inbound calls, internal communication, and guest requests using hotel systems (e.g., Avaya One-X, DuVoice).
• Manage wake-up calls, do-not-disturb requests, and general phone services professionally.
• Use hotel software platforms (e.g., Infrasys, TableCheck, Bartech) to manage room service orders, minibar status, and restaurant reservations.
• Maintain accurate e-logs of guest communications, complaints, and follow-ups.
• Escalate and resolve guest issues or service recovery cases in a tactful and timely manner.
• Monitor call quality standards (e.g. response time, call abandonment rate) and provide feedback to improve service delivery.