Total 2,401 customer experience manager job vacancies in Business Management / Project / Planning category in Hong Kong

The Relationship Manager (RM) plays a crucial role in managing the relationship with merchants.

The role involves collaboration with various departments, including Operation, Finance, and IT, to

deliver a seamless experience for merchants.

Job Responsibilities

Sales & Reseller Recruitment

 Direct Merchant Acquisition: Pitch, negotiate, and sign up merchants directly to meet personal

sales and transaction volume targets.

 Reseller Network Expansion: Scout, recruit, and onboard independent resellers, sales agents,

and channel partners to multiply market reach.

 Drive Sales Execution: Manage and motivate your reseller network to consistently deliver on

their merchant sign-up and volume KPIs.

Relationship Management & Portfolio Growth

 Maintain strong, trusted relationships with merchants, resellers and partners to prevent churn.

 Build and maintain strong relationships with key merchants and partner banks, ensuring

satisfaction and loyalty.

Portfolio Growth, Product Promotion and Upselling

 Assist in cross-selling and upselling other products and services to Merchants.

 Encourage merchants to sign up for additional products and services

Support, Coordination and Training

 Provide adept support, resolve merchant and bank inquiries, and ensure swift solutions to

arising issues for a smooth merchant experience.

 Collaborate with internal and external stakeholders for terminal applications, tag-on processes,

and problem resolution - including terminal problems, payment discrepancies, double charges,

account changes, statement concerns, relocation, MDR revisions, and monthly statement

requests.

 Provide training to merchants and reseller, ensuring they are well-versed in using terminals and

understanding new product offerings.

 Handle termination requests from merchants, conduct site visits for uncontactable merchants,

and collect outstanding payments and associated charges. Request supporting documents as

needed.

 Check, provide invoices, and collect merchant maintenance fees and profit-sharing amounts.

Ad hoc Tasks and Continuous Learning

 Execute special strategic projects, market analysis, and other tasks assigned by management.

 Stay informed about the latest industry trends through continuous training.

Perks & Benefits

• Medical insurance
• Dental insurance

Job Responsibilities

1.⁠ ⁠Property Acquisition & Business Development

•⁠ ⁠Identify and approach property owners, investors, landlords, and developers to introduce COBNB's short-term rental management services.

•⁠ ⁠Generate new leads through networking, referrals, cold calling, social media, property exhibitions, and industry events.

•⁠ ⁠Conduct sales presentations and consultations with prospective clients.

•⁠ ⁠Manage the full sales cycle from lead generation to contract signing.

•⁠ ⁠Negotiate and close property management agreements.

•⁠ ⁠Achieve monthly and quarterly acquisition targets.

2.⁠ ⁠Relationship Management

•⁠ ⁠Build and maintain long-term relationships with property owners, agents, and business partners.

•⁠ ⁠Act as the main point of contact during the onboarding process.

•⁠ ⁠Ensure excellent client experience and satisfaction.

•⁠ ⁠Develop strategic partnerships with real estate agencies and referral partners.

3.⁠ ⁠Market Research & Strategy

•⁠ ⁠Monitor market trends, occupancy rates, rental performance, and competitor activities.

•⁠ ⁠Identify new growth opportunities and target markets.

•⁠ ⁠Provide market feedback and recommendations to management.

•⁠ ⁠Prepare sales reports, forecasts, and business development updates.

4.⁠ ⁠Internal Coordination

•⁠ ⁠Work closely with Operations, Marketing, and Customer Service teams to ensure smooth unit onboarding.

•⁠ ⁠Coordinate property inspections, documentation, and handover processes.

•⁠ ⁠Maintain accurate records of leads, opportunities, and signed agreements in the CRM system.

Job Requirements :

•⁠ ⁠Diploma or Bachelor's Degree in Business, Marketing, Hospitality, Real Estate, or related field.

•⁠ ⁠Experience in sales, business development, real estate, hospitality, or property management is an added advantage.

•⁠ ⁠Strong communication, negotiation, and presentation skills.

•⁠ ⁠Self-motivated and target-driven personality.

•⁠ ⁠Ability to work independently and as part of a team.

•⁠ ⁠Possess own transport and willing to travel for meetings and site visits.

•⁠ ⁠Proficient in Microsoft Office applications.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

主要職責和責任：

• 為公司發展和管理規劃部門，使其有效率、誠信、熱情地運作，力求在所有工作中做到卓越（避免平庸）。
• 透過精心管理所有尺寸測量工作，確保高效運營，提高客戶滿意度，並確保 100% 按時交付承諾的產品。
• 負責推動系統化的流程來接收和評估客戶需求，確保始終有可行的營運計劃，支援營運部門與現有客戶和潛在客戶的業務發展工作，並推動關鍵材料指標的持續改進。
• 收到經正式授權的客戶需求後，協調尺寸確定工作，並制定計劃，以最大限度地提高客戶滿意度和資源利用率。
• 賦予所有規劃人員權力，並指導他們根據各自工作單元的需求，積極主動地承擔以下工作：
• 依照業務單位的 MSA/SLA，將主生產計畫與客戶採購訂單涵蓋範圍或 LOA 進行協調。
• 評估生產計劃，必要時進行修改，優化生產數量，最大限度地減少換線次數，實現 100% 準時交貨。
• 根據發現的變化，更新和維護主生產計劃，以便 MRP 反映準確、最新的資訊。
• 與買家協調解決未決的材料問題，以避免意外的材料短缺。
• 招募並留住符合業務需求的高素質員工。建立完善的交叉訓練體系和強而有力的繼任計劃，以適應業務需求的變化。
• 確保員工獲得履行職責所需的適當訓練、工具和資源。培養、激勵和挑戰所有團隊成員，使其充分發揮潛力，並透過正式和非正式管道提供直接及時的回饋。
• 定期對所有報告規劃人員進行績效評估並制定職涯發展規劃。
• 與部門成員一起審查所有相關政策和程序（包括已製定和修訂的），並指導他們完成具體任務。確保每個人都理解相關內容，並獲得他們的持續支持和遵守。
• 管理並持續取得、監控和審查工作單元的目標和指標。始終保持對客戶合約和責任協議的清晰理解。
• 持續提高計畫職能的效率、準確性和有效性，以降低物料管理的整體成本。
• 貫徹執行公司「行為準則」、文化信條以及公司營運政策和程序。
• 支持公司標準規劃策略和系統的製定和實施。
• 透過接受並解決領導階層認為必要的所有其他專案項目來提升自身能力。

工作要求：

• 具備端到端規劃的深入知識。
• 充分了解並遵守公司政策和程序。
• 能夠與各級管理人員進行口頭和書面溝通。
• 在人事和業務問題上，始終保持謹慎和保密。
• 獨立自主，能夠適應快節奏的工作環境。

教育和經驗要求：

• 擁有任何專業的專業學位，並在計劃領域至少有10年的工作經驗。具備採購和庫存控制以及類似製造環境的工作經驗者優先考慮。
• 應徵者需具備強大的溝通、領導、業務分析、流程開發、行政管理及變革管理能力，並具備相關成功經驗。此外，注重細節和良好的團隊合作能力也不可或缺。
• 能夠在壓力下有效率、專業地工作，適應團隊合作環境，並能應付頻繁變化的截止日期和優先事項。

申請連結：https://jobs.persolmalaysia.com/detail/36467?apply_id=36467&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：Anne.Lee@persolapac.com

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

職位描述

■辦公室運作及一般事務

-負責日常辦公室營運、設備採購、維修保養、服務合約等事宜。

-安排商務旅行的機票/飯店

- 處理執行長指派的任何臨時性任務

■人力資源

協助招募活動/新進員工入職

-處理員工規章制度、福利及相關事宜

-維護人力資源數據，包括薪資、個人資料、勞動合約、考勤記錄（如加班/缺勤/病假/年假等），並與第三方服務供應商聯絡。

■會計

-協助第三方供應商完成每月會計結算工作，例如銷售記錄、付款、費用報銷、發票管理等。

■物流協調

-協調進口業務，包括發貨安排、庫存追蹤、供應商溝通和物料準備，以確保業務和活動順利執行。

■線下粉絲活動協調

-協助策劃和協調線下粉絲活動，包括場地安排、利害關係人協調、活動佈置等，以提供引人入勝的社區體驗。

■必備：

-擁有超過8年的後台辦公室經驗，例如人力資源、會計、總務等。

- 具備豐富的物流/進口協調知識是一項重要優勢。

- 擁有超過5年的團隊管理經驗

-英語流利是必備條件

申請連結：https://jobs.persolmalaysia.com/detail/38545?apply_id=38545&utm_source=jobstore&utm_medium=sponsored

聯絡信箱：jean.lee@persolapac.com

福利待遇

• 個人休假
• 開放文化
• 個人發展機會

Job Description

■Office Operation & General Affairs

-Organize day-to-day office operation, equipment procurement, repair & maintenance, service contract etc.

-Arrange flights/hotels for business trips

-Address any ad-hoc duty as assigned by CEO

■Human Resources

-Assist recruitment activities/new staff onboarding

-Address employee rules, welfare and its related matters

-Maintain HR data including payroll, personal data, employment contract, attendance record such as overtime/ absence/sick leave/annual leave etc. and liaise with 3rd party service vendor

■Accounting

-Support the 3rd party vendor with monthly accounting closing such as sales record, payment, expense claim, invoice management etc.

■Logistics Coordination

-Coordinate import operations including shipment scheduling, inventory tracking, vendor communication, and material preparation to ensure smooth business and event execution.

■Offline Fan Event Coordination

-Assist planning & coordinating offline fan events, including venue arrangements, stakeholder coordination, event setup etc. to deliver engaging community experiences.

■MUST TO HAVE:

-More than 8 years of working experience in the back-office set-up such as HR, accounting, general affairs

-Extensive knowledge in logistics/import coordination is a strong asset

-More than 5 years of team management experience

-Fluency in English is a MUST

Apply Link: https://jobs.persolmalaysia.com/detail/38545?apply_id=38545&utm_source=jobstore&utm_medium=sponsored

Contact Email: jean.lee@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• To develop and manage the Planning Department for company to operate with high level of efficiency, integrity, and enthusiasm, striving to achieve excellence (and avoid mediocrity) in all endeavors.
• Ensure efficient operations through careful management of all sizing effort, enhance customers' satisfaction, and ensure 100% on-time delivery against commits.
• Responsible for driving a systematic process to receive and evaluate customer demand, ensure a feasible operational plan is always in place, support the operation’s business development effort with current and potential customers, and drive continuous improvement in key materials metrics.
• Upon receipt of properly authorized customer demand, co-ordinate the sizing effort and develop plans which maximizes customers' satisfaction and utilization of resources.
• Empower all Planning personnel and coach them to champion and take ownership of the following effort as related to their individual needs of the work-cell:
• Reconcile the Master Production Schedule to customer Purchase Order coverage or LOA accordance to the MSA/SLA in a Business Unit.
• Assess production schedules revise, when necessary, optimize run quantities, minimize changeovers, and achieve 100% on-time delivery.
• Update and maintain the Master Production Schedule as changes are identified in order for the MRP to reflect accurate, up-to-date information.
• Co-ordinate and resolve outstanding materials issues with the buyers to eliminate surprises material shortages.
• Recruit and maintain high caliber staff appropriate to business circumstances. Maintain a good cross-training program and a strong succession plan to accommodate changes in business needs.
• Ensure employees are given proper training, tools, and resources to execute their responsibility. Develop, motivate, and challenge all team members to perform to their full potential, providing direct and timely feedback in formal and informal media.
• Prepare periodic performance reviews of all reporting Planners & career path.
• Review all relevant policies and procedures (as initiated and revised) with department members, Coaching them regarding the specific instruction to them assignments. Ensure everyone’s comprehension, as well as their on-going support and compliance.
• Managing and continuous getting, monitoring, and reviewing of workcell goals and objectives. Always maintain a clear understanding of customer contracts and liability agreements.
• Continuously improve efficiency, accuracy, and effectiveness of the planning function to drive down the overall cost of material management.
• Enforce the Corporate "Rules of the Road" commandments, cultural creed, and Corporate Operation's policies and procedures.
• Support the development and implementation of company's standard planning strategies and systems.
• Develop capabilities by accepting and resolving all additional special projects deemed necessary by the Leaders

JOB REQUIREMENTS:

• Possess in-depth knowledge of End-to-End planning.
• Possess thorough knowledge of and adherence to company policies and procedures.
• Ability to interact with all levels of management, both verbally and in writing.
• Maintain discretion and confidentially in personnel and business issues at all times.
• Independent & able to adapt fast-paced environment.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Professional Degree in any discipline with at least 10 years of experience in Planning field. Added on advantage in Purchasing and Inventory Control and of a similar manufacturing environment.
• Extremely strong skills with proven track record in communication, leadership, business analysis, process development, administration, and change management are required. Attention to detail and ability to work well with teams is also required.
• Ability to work under pressure effectively and professionally, in a team-oriented environment, with frequent changes in deadlines and priorities.

Apply Link: https://jobs.persolmalaysia.com/detail/36467?apply_id=36467&utm_source=jobstore&utm_medium=sponsored

Contact Email: Anne.Lee@persolapac.com

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

工作概述：

我們正在尋找充滿活力、年輕有為的候選人擔任高階職位，要求具備諮詢工程造價的專業知識，負責在諮詢環境中管理建築專案的相關成本。該職位的主要職責是管理建築項目成本和合約的各個方面。

主要職責：

• 準備招標文件，包括測量數據和工程量清單。
• 編製成本估算。
• 負責管理、監督和協調所有工程量清單工作和合約事宜。
• 負責處理進度款、場地估價、變更單和最終結算。
• 參加專案會議。

要求：

• 至少七 (7) 年工作經驗，包括在顧問公司的工作經驗
• 應徵者必須至少持有工程造價或相關領域的專業證書、文憑、高級/高等/研究生文憑、學士學位、研究生文憑或專業學位。
• 所需技能：合約前管理、合約後管理。
• 熟悉 AutoCAD 和測量軟體者優先考慮
• 所需語言： 英語、馬來語
• 申請人應為馬來西亞公民或持有相關居留身份。

福利待遇

• 津貼（醫療、停車、差旅補助、交通等）
• 彈性的工作時間
• 定期團隊活動
• 公司旅行
• 個人意外保險
• 個人發展機會
• 有薪培訓和發展

主要職責：

• 識別和開發新的商機
• 推廣公司的願景、產品和服務
• 密切關注行業趨勢、競爭對手動態和市場機遇
• 實現年度銷售目標和收入成長
• 與客戶和合作夥伴建立、管理和維護牢固的關係。
• 準備報價單、方案和簡報
• 負責監督整個業務運作。
• 負責協調和實施新產品開發，直到產品核准階段。

要求

• 商業、行銷或相關領域的學士學位
• 至少三年以上業務拓展或銷售經驗
• 優秀的溝通、談判與演講能力
• 自我激勵，以結果為導向，並能獨立工作。
• 良好的人脈拓展與關係建立能力
• 能夠激勵團隊和員工，並具備指導和領導能力。
• 目標明確、有組織能力的團隊成員
• 已證明在交付客戶解決方案方面取得了成功

福利待遇

• 醫療的
• 僱員公積金
• 索斯科

我們正在尋找一位注重細節、積極主動的專案經理，負責管理和成功交付多個數位化專案。您將與內部團隊和客戶緊密合作，確保專案順利執行、按時交付並取得高品質成果。如果您喜歡承擔責任、解決問題並擅長結構化的專案協調，那麼這份工作非常適合您。

為什麼要加入 Sweetmag Digital

• 職涯發展：有機會接觸 Shopify、Magento、WordPress 等多個平台
• 快節奏的工作環境：參與各種令人興奮的數位項目
• 協作團隊：與開發人員、設計師和品質保證人員進行跨職能團隊合作
• 學習機會：鼓勵參加培訓、課程和實務經驗。
• 專業發展：強大的專案治理、文件記錄和標準作業程序驅動的環境

主要職責

1. 專案規劃與執行

• 與利害關係人合作，確定專案範圍、目標和交付成果。

• 制定詳細的專案計劃，包括時間表、里程碑、任務依賴關係和資源分配。

• 與銷售團隊召開啟動會議，使團隊成員與專案要求保持一致。

2. 團隊與資源管理

• 協調內部團隊（開發人員、設計師、品質保證人員）和外部供應商或客戶。

• 根據可用性和能力分配和管理資源。

• 監控工作量，並視需要調整資源分配和時間安排。

3. 客戶與利害關係人溝通

• 作為客戶與內部團隊之間的主要聯絡人。
• 管理利害關係人的期望，並定期提供專案更新（專案主資料）。
• 組織評審會議並管理簽字確認環節。

4. 預算與時間控制

• 追蹤專案預算，確保成本效益，防止超支。
• 控制專案進度，主動更新時間表，並透過正式的變更請求管理範圍變更。

5. 風險與問題管理

• 及早發現風險，評估影響，並制定緩解計畫。
• 將關鍵問題和瓶頸連同提出的解決方案上報給管理階層。
• 主導專案事後分析，記錄經驗教訓，以持續改善。

6. 風險與問題管理

• 及早發現風險，評估其影響，並制定緩解計畫。

• 將關鍵問題和瓶頸連同提出的解決方案上報給管理階層。

• 主導事後分析，總結經驗教訓，以持續改善。

流程與文件：

• 確保所有交付成果均有文件記錄，並符合既定的品質標準。

• 維護專案文件、任務追蹤工具（例如 JIRA、Lark）和溝通日誌。

• 確保遵守內部標準作業規程和業界最佳實務。

品質管理與專案交付

• 定義並維護專案特定的品質標準和驗收標準

與利害關係人、品質保證團隊和技術負責人合作。

• 監督整個測試生命週期，確保品質保證團隊擁有必要的資源，並確保所有測試活動（功能測試、回歸測試、效能測試等）都徹底且按時執行。

• 在提交使用者驗收測試 (UAT) 之前，進行正式審查以驗證所有專案交付成果是否符合已定義的業務需求和品質標準。

• 制定並管理全面的部署計劃，包括領導用戶

與客戶進行驗收測試 (UAT)，確保最終簽署確認，並監督專案順利部署到生產環境。

福利待遇

• 津貼（旅費、交通費等）
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 個人休假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

key responsibilities:

• identify and develop new business opportunities
• Promote the companys vision,products, and services
• Monitor industry trends, competitor activity and market opportunities
• Achieves annual sales targets and revenue growth
• Build, manage,and maintain strong relationships with clients and partners.
• prepare quotations,proposals& presentations
• To oversee the entire business operations
• responsible for coordination and implementation of new products development until products approval stage.

Requirements

• Bachelor's Degree in business, marketing or related field
• Minimum 3 years and above experience in business development or sales
• strong communication , negotiation and presentation skills
• self -motivated,results-Driven ,and able to work independently
• Good networking& relationship -building ability
• Encouraging the team and staff ,able to mentor and lead
• Goal oriented ,organized team player
• Proven results of delivering client solutions
• experience in the manufacturing field

Perks & Benefits

• Medical
• EPF
• Sosco

We are looking for a detail-oriented and proactive Project Manager to manage and deliver multiple digital projects successfully. You will work closely with internal teams and clients to ensure smooth execution, on-time delivery, and high-quality outcomes. This role is ideal for someone who enjoys ownership, problem-solving, and structured project coordination.

Why Join Sweetmag Digital

• Career Growth: Exposure to multiple platforms such as Shopify, Magento, WordPress, and more
• Fast-Paced Environment: Work on diverse and exciting digital projects
• Collaborative Team: Cross-functional teamwork with developers, designers, and QA
• Learning Opportunities: Training, courses, and hands-on experience encouraged
• Professional Development: Strong project governance, documentation, and SOP-driven environment

Key Responsibilities

1. Project Planning & Execution

• Define project scope, goals, and deliverables in collaboration with stakeholders.

• Create detailed project plans including timelines, milestones, task dependencies, and resource allocation.

• Conduct kickoff meetings with Sales and align team members with project requirements.

2. Team & Resource Management

• Coordinate internal teams (developers, designers, QA) and external vendors or clients.

• Assign and manage resources based on availability and capability.

• Monitor workload and adjust resource allocation and timeline as needed.

3. Client & Stakeholder Communication

• Act as the primary point of contact between clients and the internal team.
• Manage stakeholder expectations and provide regular project updates (project master).
• Facilitate review sessions and manage sign-off stages.

4. Budget & Timeline Control

• Track project budgets, ensure cost efficiency, and prevent overruns.
• Control project schedules, proactively update timelines, and manage scope changes through formal change requests.

5. Risk & Issue Management

• Identify risks early, assess impact, and develop mitigation plans.
• Escalate critical issues and bottlenecks to management with proposed solutions.
• Lead project post-mortems and document lessons learned for continuous improvement.

6. Risk & Issue Management

• Identify risks early, assess their impact, and develop mitigation plans.

• Escalate critical issues and bottlenecks to management with proposed solutions.

• Lead post-mortems and capture lessons learned for continuous improvement.

Process & Documentation:

• Ensure all deliverables are documented and meet defined quality standards.

• Maintain project documentation, task tracking tools (e.g., JIRA, Lark), and communication logs.

• Ensure compliance with internal SOPs and industry best practices.

Quality Management & Project Delivery

• Define and uphold project-specific quality standards and acceptance criteria in

collaboration with stakeholders, the QA team, and technical leads.

• Oversee the entire testing lifecycle, ensuring the QA team has the necessary resources and that all testing activities (functional, regression, performance, etc.) are executed thoroughly and on schedule.

• Conduct formal reviews to validate that all project deliverables meet the defined business requirements and quality standards before being presented for user acceptance testing (UAT).

• Develop and manage a comprehensive deployment plan, including leading User

Acceptance Testing (UAT) with clients, securing final sign-offs, and overseeing the smooth rollout of the project into the production environment.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Role Overview

The Strategic Brand & Partnerships Manager will lead LGSI’s brand positioning, strategic outreach, and ecosystem engagement agenda. This role sits at the intersection of business development, marketing, strategic communications, and thought leadership, translating LGSI’s investment thesis into compelling narratives and meaningful partnerships.

You will play a critical role in shaping LGSI’s identity as a purpose-led investment platform while enabling strategic relationships that drive visibility, influence, and catalytic capital.

Key Responsibilities

1. Strategic Branding & Positioning

• Lead the development and execution of LGSI’s brand strategy and visual identity, ensuring alignment with LGSI’s mission, fund strategy, and organisational priorities.
• Ensure consistent messaging across all communication materials, investor decks, reports, the website, and public engagements.
• Build LGSI’s thought leadership presence through articles, media engagements, conferences, and speaking opportunities.
• Maintain brand governance and compliance, ensuring communications adhere to LGSI’s brand guidelines and sustainability disclosure standards.

2. Communications & Content Strategy

• Drive storytelling that connects LGSI’s investment pillars with measurable and authentic impact outcomes.
• Develop compelling multi-format content (social media, investor briefs, articles, ESG reports, campaign assets).
• Coordinate and manage the design, production, and publication of communication and marketing materials.
• Work closely with internal teams to translate technical investment insights into accessible narratives for partners, investors, and the wider ecosystem.

3. Ecosystem Engagement & Business Development

• Map, cultivate, and strengthen strategic relationships with investors, family offices, development finance institutions, corporates, and ecosystem partners.
• Support investor relations efforts, including narrative crafting that connects financial returns with sustainability outcomes.
• Prepare, maintain, and refine investor materials such as fund sheets, presentations, and periodic stakeholder updates.
• Represent LGSI at ecosystem events, dialogues, and partnership engagements to enhance visibility and trust in the LGSI brand.

4. Market Intelligence & Strategic Support

• Track trends in ESG investing, sustainable finance, climate innovation, and circular economy models.
• Translate market insights into strategic recommendations, positioning opportunities, or potential partnership pipelines.
• Support Senior Management with inputs for pitch materials, partnership proposals, and grant submissions.

5. Internal Collaboration & Alignment

• Partner with Investment, Sustainability, and Operations teams to ensure consistent messaging, brand alignment, and integration of impact data.
• Facilitate cross-functional communication and delivery to ensure timely execution of branding, communications, and partnership initiatives.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Growth and quality of LGSI’s visibility and engagement across sustainability and investment networks.
• Number, depth, and strategic value of partnerships and investor engagements built per quarter.
• Consistency, clarity, and brand alignment of communication materials and public messaging.
• Recognition through media features, speaking engagements, or published content under the LGSI brand.
• Internal alignment and execution effectiveness across teams on branding and partnership initiatives.

Who We’re Looking For (Minimum Requirements)

• 5–8 years of experience in branding, strategic communications, partnerships, or related fields, ideally with exposure to financial services, ESG, sustainability, or corporate affairs.
• Demonstrated ability to lead branding and communication functions within a fast-paced, lean organisation.
• Strong writing, presentation, and stakeholder management capabilities, with an ability to engage diverse audiences.

Preferred Qualities

• Experience in impact investing, sustainable finance, ESG, or startup/innovation ecosystems.
• Strong visual storytelling and design sensibility (e.g., Canva, PowerPoint, Adobe Suite).
• Self-driven, collaborative, and comfortable working with varied stakeholder groups—from investors to NGOs.
• Strategic thinker able to connect brand identity with investment impact and ecosystem influence.

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

About the Role

You will help deliver best-in-class customer experience across Shopee's regional markets by driving AI-powered automation, operational efficiency, and data-led decision-making in close partnership with local Customer Service (CS) teams and upstream operational partners.

Responsibilities

AI & Automation

• Drive chatbot and AI automation initiatives to improve customer experience and operational efficiency

• Identify automation opportunities through contact data analysis and translate insights into product, process, or workflow improvements

Operational Excellence

• Support local Customer Service (CS) teams on agent performance management, workforce planning, and capability building

• Develop and track customer experience metrics, and generate actionable insights to support continuous improvement initiatives

Upstream Demand Management

• Identify and diagnose root causes of customer contacts across logistics, returns, and payments

• Work closely with upstream operational partners, including logistics providers, fulfilment, and payment teams, to address recurring issues and improve the customer experience

• Engage directly with stakeholders to drive issue resolution and continuous improvement initiatives

Requirement

• Bachelor’s Degree in any field; A master’s degree is advantageous but not required 

• Minimum 1 years of full-time strategy working experience in a top-tier strategy consulting firm 

• Familiarity with AI, chatbots, automation, or software development would be advantageous

• Strong analytical skills, with the ability to use data to identify issues, generate insights, and size opportunities

• Experience working cross-functionally with internal and external stakeholders in a dynamic and collaborative environment

• Excellent communication and stakeholder management skills, with the ability to influence across functions and markets

“The way to get started is to quit talking and begin doing.”

– Walt Disney