Total 1,785 technical analyst job vacancies in Information Technology category in Hong Kong

In this role, you will become part of the Performance Excellence Pillar. The role is intended to work on Quality escape, RCA, KPI, and strategic prediction by analyzing data countries/clusters. You will have the opportunity to lead continuous improvement projects, according to the requirements, and deliver the expected business impacts. You will be working closely with Process Engineers, BAU Leads, Transformation on compliance-related initiatives and local projects.

• Analyze and identify areas for improvement in BAU (Business as Usual) processes and drive convergence of processes and tools
• Identify and implement solutions that translate into standardization and process efficiency while balancing local BAU needs
• Evaluate, develop, and implement policies and procedures, mapping business processes, capturing and sharing best practices between the respective countries and regions
• Facilitate and organize improvement and problem-solving workshops, brainstorming with stream members
• Work with metrics and data to identify improvement opportunities, delivering data-driven analysis and business cases
• Cooperate with Global Enablement, Governance, Process Owners, and Operations leaders to ensure we maintain high-quality deliverables and our delivery standards are met or exceeded.
• Utilize the AI concept to streamline the process to gain the operation efficient.

This Data Operations Analyst is responsible for data input validation and data cleaning focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health and Beauty Products). As a Data Operations Analyst at NielsenIQ, you support the create and deliver client output deliveries in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders 

As a Senior Data Analyst, you will leverage your expertise to directly impact the growth of our 16 markets by delivering actionable insights and advanced analytics solutions. In this role, you’ll work closely with senior stakeholders, mentor junior analysts, and shape the analytics function within one of our functional analytics teams. This is a high-visibility position that plays a pivotal role in data-driven decision-making.

• Own a risk & fraud problem domain end-to-end, framing ambiguous problems and delivering analytical solutions that drive measurable improvements in cost, efficiency, service performance and customer experience.
• Act as a thought partner to business and domain leads, shaping problem statements, challenging assumptions, and co-developing data-driven solutions to high-impact risk and fraud challenges.
• Apply advanced analytical methods, including simulation, optimisation, and statistical modelling, to detect and solve complex problems such as incentive abuse, refund claim abuse and.
• Determine causal impact in operational environments, designing and analyzing experiments (e.g., cluster, switchback) and applying causal inference methods (e.g., DiD, synthetic controls) to inform business decisions.
• Build and scale data products and analytical tools, leveraging modern data stacks and agentic AI workflows to enable deep dives, self-serve analytics, and faster decision-making.
• Drive exploratory and root cause analyses, identifying performance drivers and uncovering opportunities for optimization across the risk and fraud infrastructure.
• Collaborate cross-functionally with data and engineering teams, contributing to data modeling, metric definitions, and scalable solutions that accelerate time-to-insight.
• Communicate with clarity and influence, translating complex analyses into actionable recommendations and driving alignment across technical and business stakeholders.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner.

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

Reporting to the Manager, Singapore, this role will offer an opportunity for you to broaden your knowledge and skills related to e-Commerce payment solutions as you will be tasked to lead payment gateway integrations, to provide technical support to clients by understanding their payment processing requirements and designing appropriate solutions and to maneuver internally to obtain the development resources necessary to meet merchant needs. This role will work closely with internal and external stakeholders locally and regionally which includes business partners, third party vendors and development teams to design and deliver IT solutions that enable the e-Commerce business unit to achieve results.

Merchant Support, your primary responsibility will include but not limited to

the following:

• To support business development efforts during pre-sales, implementation, and post-sales support by:

- providing technical expertise to internal and external stakeholders.

- designing and presenting ecommerce solutions for clients and partners

- conducting internal and external training

• Point of contact point between technology team and business / product development
• team technical issues/bugs.
• Able to decipher/decoded merchant logs and troubleshoot.
• To review and coordinate the enhancement of partner solutions, also ensuring that relevant technical documentation and materials are up to date.
• To work with other teams within the company for multi-country solutions
• Assist with merchant integration and support integration related queries, deciphering/decoding merchant logs and troubleshoot
• Monitor daily batch jobs and operational functions within the systems
• Manage merchant helpdesk or merchant/customer issues and maintain work with technical teams to provide visibility on the issue and resolution (including providing the
• RCA).
• System monitoring and SLA follow ups.
• Assist with ad-hoc special projects integration and monitor stability (can be 24/7 for a period), specially for L1 cases

• 3 years working experience in payment, retail or IT solutions vendors
• Extensive pre-sales / post –sales or consulting experience
• Experience in fintech, payment gateway would be an advantage
• Ability to effectively prioritize tasks
• Dedication and commitment to problem resolution
• Strong customer focus, Proactive/Extrovert, Team Player
• MS Visual Studio 2013
• Knowledge of SQL Statement
• API-based programming skills is an advantage
• Java, HTML, Desktop OS, Window Server

Interested candidates are invited to send your comprehensive resume with current and expected salary package via this job ad. Please note that only shortlisted candidates will be notified.

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Key Responsibilities

1. Customer Service Performance Monitoring (KPI)

• Track and analyze key Customer Service KPIs such as CSAT, response time, handling time, and resolution rate
• Develop and maintain dashboards and reports to provide clear performance visibility
• Identify performance gaps and recommend actionable improvements

2. Data Analysis & Insights

• Analyze data across Customer Service, Operations, and Payment teams to identify trends, issues, and opportunities
• Provide insights to improve service quality, operational efficiency, and customer satisfaction

• Support regular reporting (weekly/monthly) and business reviews

3. System Usage & Process Optimization

• Monitor the usage and effectiveness of CS tools (e.g., ticketing systems, CRM platforms, chatbot solutions)
• Ensure proper system adoption and highlight gaps in usage or workflow inefficiencies
• Recommend enhancements to processes and system workflows

4. AI & Automation Support

• Track and evaluate chatbot performance (e.g., resolution rate, fallback scenarios)
• Identify opportunities to reduce manual workload through automation•
• Collaborate with Tech teams to improve AI tools using data-driven insights

5. Cross-functional Collaboration

• Work closely with CX, Product, and Technology teams to support business initiatives
• Assist with ad hoc data analysis and reporting requests as required

Requirements

• Diploma or Degree in Data Analytics, Business, IT, or related fields
• 1–3 years of experience in data analysis, reporting, or similar roles (experience in Customer Service environment is an advantage)
• Strong proficiency in Excel or Google Sheets (e.g., formulas, pivot tables)
• Basic knowledge of SQL is preferred
• Experience with data visualization tools (e.g., Power BI, Tableau) is a plus
• Strong analytical thinking, problem-solving, and communication skills

What we can offer you:

• Life Insurances
• Team Building

This Data Operations Analyst is responsible for data input validation and data cleaning focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health and Beauty Products). As a Data Processing Specialist of Input Validation function at NielsenIQ, you support the create and deliver client output deliveries in a correct and timely manner.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders 

You will...
• Ensures the data integrity during data processing.
• Verify the accuracy and validity of data processed.
• Resolve and check any quality issues raised by supervisors/clients.
• Maintain positive working relationships and open communication with local, regional and global colleagues.
• Continually innovate, develop and suggest enhancements to gain better work efficiency
• Ensure that the company’s regional and global standards are always adhered to all the times.

You have...
● Diploma or Degree in any other related fields.
● Proficiency in MS Word, MS Excel, and MS PowerPoint Ability to work independently with the ability to prioritize and multi-task; able to think rationally under pressure.
● Fresh graduates are encouraged to apply.

About the job   

• Acts as point-of contact for Input Operations processes  
• Act as secondary point of contact in the absence of team lead in managing E2E operational queries and deliverables  
• Act as the SPOC for all the queries/data investigations and managing the internal stakeholders on the assigned queries 

Responsibilities  

• 1st function IV - Input Validation level, Production flow, what kind of validation, overall flow of the production, how functions coordinate each other  
• Database management system - understanding; can see a broader picture of the function  
• Get data from different sources, data handling, data evaluation, data analytics  
• Data Production process, reports  
• what kind of output that needs to be impacted from the input approach  
• 60%/ 70% system knowledge; 40%/ 30% analytics  
• Focus on IV - should see a broader level, what can foresee/ view on data  
• In-house system/ execution system  
• Project implementation, research - getting input from RMS or different sources, data validation  

The Technical Manager (SCADA) is responsible for providing overall technical leadership and governance for SCADA systems in MRT / rail projects, from system concept and design through integration, testing, commissioning, and handover. This role ensures technical integrity, compliance with rail standards, and effective coordination across engineering teams, vendors, and customers, while supporting successful project delivery.

Key Responsibilities

Technical Leadership & Governance

• Lead and oversee the technical design, architecture, and integration of SCADA systems for MRT projects.
• Act as the technical authority for SCADA, PLC, and related control systems, ensuring compliance with project specifications, rail standards, and safety requirements.
• Review, approve, and manage engineering deliverables including system architecture, interface designs, drawings, software designs, and technical documentation.
• Define and enforce technical standards, best practices, and QA/QC processes across the project lifecycle.

System Design, Integration & Delivery

• Oversee the implementation of SCADA/PLC systems from conceptual design through programming, integration, testing, and commissioning.
• Manage and coordinate hardware and software integration, including system interfaces with other railway subsystems (e.g. signaling, power, OCC, depot systems).
• Supervise Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), and commissioning activities at factory and site locations.
• Ensure robust change management for application software, configurations, hardware deployment, and system upgrades.

Stakeholder & Project Interface

• Interface closely with customers, consultants, project managers, and internal teams on all technical matters.
• Support technical discussions, design reviews, technical workshops, and issue resolutions with clients and authorities.
• Provide clear technical input to support project planning, risk management, and problem resolution.
• Prepare and review technical reports, presentations, and compliance documentation.

Team Management & Capability Development

• Provide technical guidance, mentoring, and supervision to project engineers and engineering teams.
• Allocate and coordinate technical resources to meet project milestones and quality objectives.
• Drive knowledge sharing, lessons learned, and continuous improvement within the SCADA engineering team.

Troubleshooting & Risk Management

• Lead complex system troubleshooting, root cause analysis, and resolution of critical technical issues.
• Identify technical risks early and define mitigation strategies to minimize impact to schedule, cost, and system performance.
• Support maintenance, defect rectification, and system stabilization activities where required.

Ideally, you should possess

• Bachelor’s Degree in Electrical, Electronic Engineering, or related discipline.
• Minimum 8–12 years of experience in PLC/SCADA systems, with significant exposure to railway or MRT projects.
• Proven experience in technical leadership or lead engineer roles for large, complex SCADA or control systems.
• Strong knowledge of PLC/SCADA architectures, system integration, and interfaces in mission‑critical environments.
• Experience with PLC programming and safety‑critical system requirements.
• Proficient in Siemens and Schneider PLC platforms.
• Strong ability to read, review, and interpret electrical schematics, system architecture diagrams, and technical specifications.
• Excellent coordination, communication, and stakeholder management skills.
• Able to work under pressure, manage multiple priorities, and lead technical teams effectively.
• SCADA System Architecture & Integration
• Technical Authority & Design Governance
• Rail/MRT Systems Knowledge
• PLC & Safety PLC Expertise
• Testing, Commissioning & Assurance
• Technical Risk & Change Management
• Team Leadership & Mentoring

Your Team

Our Production & Architecture Consultancy (PAC) team ensures clients can run MX.3 efficiently, reliably, and securely. As a Technical Consultant, you will be guided and mentored by experienced engineers while learning how to:

• Deploy and support complex financial systems
• Troubleshoot performance, reliability, and stability issues
• Work with modern technologies across infrastructure, cloud, databases, and programming
• Collaborate with global teams and communicate directly with clients

You’ll be part of the full product lifecycle—from implementation to production support—and gain exposure to how real financial institutions operate their mission-critical systems.

Your Role

With training and senior support, you will:

• Build strong technical knowledge of the MX.3 platform
• Analyze and troubleshoot system performance, reliability, and architecture issues
• Contribute to improving system stability through benchmarking, profiling, and testing
• Assist in infrastructure preparation, including sizing, setup, monitoring, and maintenance
• Become a trusted technical partner for clients across the Asia–Pacific region
• Collaborate with Product Development and Client Services to deliver high‑quality solutions

Your Profile

Required:

• A bachelor’s degree in computer science, Computer Engineering, IT, Software Engineering, or related.
• 0 to 3 Years of relevant experience
• Strong interest in system architecture, problem‑solving, and technology
• Familiarity with Linux/Unix, shell scripting, or networking
• Strong, object-oriented design and coding skills (C/C++ and/or Java)
• Understanding of databases (Oracle, PostgreSQL, SQL Server)
• Curiosity, willingness to learn, and strong teamwork
• English communication skills and a structured way of thinking
• Japanese, Korean or Chinese language is a plus
• Ability to effectively articulate technical challenges and solutions

Nice to Have:

• Knowledge of cloud platforms (AWS, Azure)
• Knowledge of Python or other scripting languages a plus
• Exposure to debugging/profiling tools (GDB, Valgrind, Java profilers)
• Understanding of multi-threading or design patterns
• Internship or project experience with enterprise systems

We are seeking a suitable candidate for the position of Technical Superintendent to support our Technical Department in handling flag administration, statutory compliance, PSC/FSI matters, RO coordination, and technical case management.

Preferred Qualification

The candidate should preferably hold a Master Mariner background, with Singapore COC or UK COC preferred, and should have command experience on board vessels.

Main Responsibilities

1. Review vessel compliance lists and follow up with the Compliance Team on statutory certificates, P&I cover, PSC/FSI matters, and outstanding deficiencies.

2. Coordinate with ROs and Class Societies on surveys, audits, statutory certificates, exemptions, deficiencies, and technical matters.

3. Prepare attestation letters, dispensations, exemptions, and technical authorization requests for review.

4. Monitor PSC detention cases, PSC/FSI deficiencies, casualty reports, technical non-compliance, and ensure all deficiencies are closed out within the required timeline.

5. Communicate with Owners, Managers, ROs, and other relevant parties regarding technical matters, Flag instructions, and required follow-up actions.

6. Maintain proper technical records and supporting evidence for each vessel case in the company system.

7. Handle and follow up on investigation cases, MLC complaints, accidents, incidents, and related updates in the company system.

8. Escalate high-risk cases to management for review and decision.

9. Track vessel trading patterns and identify high-risk calls, including:

• Calls to high-risk PSC ports;
• Calls to Russia or other high-risk trading areas;
• Vessels operating without valid statutory certificates;
• Cases requiring FSI or Pre-PSC inspection arrangements.

10. Maintain proper records for IMSAS-related matters.

11. Maintain proper records and updates in IMO GISIS, where applicable.

Candidate Profile

The ideal candidate should have:

1. Strong shipboard and technical knowledge;

2. Good understanding of statutory certificates, RO/Class procedures, and Flag State requirements;

3. Experience dealing with PSC, deficiencies, audits, and vessel compliance matters;

4. Ability to respond quickly, accurately, and professionally;

5. Good written communication skills;

6. Strong follow-up discipline and attention to detail;

7. Ability to identify and escalate high-risk cases promptly.

Responsibilities

• Manage the overall operation, maintenance, reliability, andcontinuous improvement of security systems in the data centre environment,including CCTV, access control, intrusion alarm, intercom, visitor management,and associated monitoring platforms etc
• Develop and implement Planned Preventive Maintenance (PPM)schedules for security systems and ensure all activities are carried out inaccordance with manufacturers’ recommendations, site security procedures,workplace safety requirements, and contractual obligations.
• Lead fault response, troubleshooting, and recovery forcritical security system failures with timely escalation during criticalincidents.
• Review system health, asset condition, lifecycle risks,firmware/software support status, and obsolescence concerns, and recommendrepair, replacement, upgrade, or migration plans to maintain system integrityand resilience.
• Coordinate with relevant stakeholders to ensure securitysystem works are executed without compromising site operations, uptime, safety,or compliance.
• Plan and manage installation, expansion, upgrading, andA&A works for security systems, including design review, technicalsubmittals, testing and commissioning, method statements, MOPs, and as-builtdocumentation.
• Work closely with vendors and contractors on specialistmaintenance, breakdown rectification, software support, spare strategy,warranty claims, and service performance, ensuring timely response andcompliance with SLA/KPI requirements.
• Prepare incident reports, technical findings, root causeanalysis, and corrective action plans for security-related faults, systemoutages, unauthorized access events, and operational deviations.
• Manage inventory of critical spares, consumables, tools,licenses, and support subscriptions required for continuous operation of thesecurity systems in a mission-critical environment.
• Participate in audits, client reviews, emergency drills, andsite inspections, ensuring security systems and related work activities complywith data centre house rules, permit-to-work requirements, cybersecuritycontrols, and the highest prevailing market standards for safety andoperational discipline.
• Supervise security system technicians and service partnersonsite, ensuring work quality, documentation, housekeeping, safe workpractices, and adherence to approved RAMS, PTW, LOTO, and site accessrequirements.
• Provide 24/7 technical support and leadership during majorincidents affecting physical security systems that may impact site operations,regulatory compliance, or customer confidence.

Requirements

• Degree/Diploma in Electrical Electronic Engineering/Mechatronics, with at least 3 years of relevant experience in security systems,preferably in data centre, critical facility, or high-security environment.
• Strong understanding of CCTV, access control, intrusionalarm, structured cabling, controller architecture, software configuration, andintegration with network or building systems.
• Able to interpret drawings, single-line schematics, devicelayout plans, cause-and-effect logic, technical manuals, and method statementswith high level of accuracy and attention to detail in execution anddocumentation.
• Familiarity with data centre operational discipline, criticalenvironment change control, incident escalation, and service continuityexpectations.
• Knowledge of workplace safety requirements, permit-to-workcontrol, work at height, lock out/tag out, and safe execution in liveoperational environments.
• Certificationin workplace safety (eg. WSQ, WSH) and security-system-related training will be an advantage.

Responsibilities:

• Will be responsible for the gathering of requirements, process modeling and preparation of the requirement specifications.
• Will play the role of the communicator between the end-users, the solution team and vendor.
• Will be responsible for preparation of test scenarios and integrated testing before user acceptance testing.
• Will be responsible for planning, managing assigned projects or enhancements’ timeline and vendor management.

Requirement

• Minimum 4 years’ experience in Business Analyst role, preferably with insurance domain.
• Have knowledge and experience in SDLC cycle and implementation.
• Experience with Java and other internet technologies will be advantageous.
• Good analytical and listening skills.

Interested applicants, Please send your updated resume in Word format to hres@itcspl.com

Please indicate Job Code "Technical Business Analyst - 101" on email subject

We regret that only shortlisted candidates will be notified.

Bacalso John Bryan Bedayo (Reg No. R1106648)

IT Consultancy & Services Pte Ltd

EA No: 92C5311

Please visit www.itcspl.com to learn more information about ITC

Job Title: Technical Support Executive, Medical Devices

Company: Endocare Pte Ltd

About Us

Endocare is a Singapore-based medical device distributor supplying endoscopy, surgical, orthopaedic and diagnostic devices to hospitals, clinics and healthcare institutions in Singapore and the region. We source from a network of manufacturers across China, Europe, the US and other markets, and we pride ourselves on pairing quality products with technically competent customer support.

About the Role

We are hiring a Technical Support & Documentation Executive to strengthen our technical review, supplier coordination and quality documentation functions.

This role acts as a key technical bridge between overseas manufacturers, internal operations teams and healthcare customers in Singapore. It includes technical documentation review, supplier communication and coordination with hospitals, and is suitable for candidates with a scientific background who are transitioning into the medical device industry.

Key Responsibilities

Technical Product Support

• Review and support evaluation of technical documentation, including material specifications, certificates of analysis, technical data sheets and test reports
• Assist in identifying discrepancies and coordinate with senior team members for resolution
• Build working knowledge of the product portfolio, including device structure, material composition (e.g. polymers, metals, coatings, silicones), intended clinical use and handling requirements
• Support customer enquiries related to product usage, material compatibility and handling

Supplier & Overseas Coordination

• Liaise with overseas manufacturers on technical documentation, product specifications and quality-related matters
• Support communication with China-based suppliers in Mandarin and international suppliers in English
• Translate and reconcile technical documentation between Chinese and English
• Coordinate sampling, product updates and documentation alignment across regions
• Participate in overseas business trips where required to support supplier meetings, product discussions and training

Quality Documentation & Hospital Liaison

• Maintain product documentation, technical files and inspection records in accordance with company procedures
• Support preparation of responses to HSA enquiries, hospital requirements and quality questionnaires
• Liaise with hospital stakeholders on product documentation, technical clarification and follow-ups
• Track documentation gaps and support resolution with suppliers

Business & Operational Support

• Support business coordination activities, including preparation of materials for meetings with suppliers, hospitals and partners
• Assist in coordinating schedules, travel arrangements and logistics for business-related activities and overseas engagements
• Provide operational support to ensure smooth execution of cross-functional activities

Requirements

• Bachelor’s or Master’s degree in Chemistry, Materials Science, Biomedical Engineering, Pharmaceutical Science or a related scientific discipline
• Laboratory or research experience involving material characterisation, synthesis or analytical techniques (e.g. spectroscopy, chromatography, NMR)
• Strong attention to detail with disciplined documentation practices
• Ability to communicate technical concepts clearly to both technical and non-technical stakeholders

Preferred Qualifications

• Prior exposure to regulated industries such as medical devices, pharmaceuticals or diagnostics
• Experience supporting technical documentation, regulatory submissions or supplier correspondence
• Working knowledge of an additional European language (e.g. French or German) to support communication with European suppliers
• This role requires occasional overseas travel to support supplier engagement, product discussions and training activities