Total 660 support analyst job vacancies in Information Technology category in Hong Kong

Role Summary

The Senior/Principal Data Analyst - Reporting Specialist is responsible for leading the design, development and implementation of digital analytics, automation and communication solutions to support project and site operations. The role spans Power BI–based reporting, Power Platform applications, business process automation and digital content development, delivered in accordance with Client and public sector information management and governance standards.

The role requires independent delivery across the full solution lifecycle, strong stakeholder engagement, and the ability to translate operational, business and communication requirements into scalable digital solutions.

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Key Responsibilities

Digital Reporting & Analytics

• Design and develop structured data models and Power BI dashboards to visualise project performance indicators (e.g. construction progress, schedule, production, quality and HSE metrics).

• Translate complex project and operational data into clear insights to support decision making by site management and senior stakeholders.

• Ensure all reporting outputs comply with Client digital governance, data management and information security requirements.

Power Platform & Business Process Automation

• Lead the design, development and rollout of Power Apps solutions to digitalise operational workflows, including site observation and inspection tools capturing progress, quality and HSE observations.

• Implement business process automation using Power Automate and related tools to reduce manual reporting, data handling and approval processes.

• Own end-to-end solution delivery including requirements definition, solution design, build, testing, deployment, data validation and continuous improvement.

• Establish data quality checks, validation rules and governance controls for automated processes and applications.

Data Collection, Reporting & Standardisation

• Champion structured data collection and data sharing initiatives between the Client, contractors and project teams.

• Design and implement standardised weekly and monthly data collection templates aligned with project controls and reporting requirements.

• Produce and assure weekly and monthly site performance reports using digital dashboards and structured reporting outputs.

Digital Communications & Content Enablement

• Support project and stakeholder communications through the development of digital communication materials, including short marketing or explainer videos demonstrating digital tools, dashboards or process improvements.

• Translate technical digital solutions into clear, accessible content for non technical audiences to support adoption, engagement and change enablement.

• Ensure digital communication outputs align with Client branding, messaging and information governance standards.

Stakeholder Engagement & Capability Building

• Act as a key interface between site teams, contractors and digital stakeholders to ensure solutions meet operational needs.

• Deliver training sessions, onboarding materials and user guidance for digital tools and automated processes.

• Collect and analyse user feedback to continuously improve usability, performance and adoption.

Leadership & Continuous Improvement

• Provide technical guidance and informal mentoring to junior team members contributing to digital delivery.

• Contribute to internal best practices, playbooks and governance frameworks for Power BI, Power Platform and process automation delivery.

• Support continuous improvement and innovation initiatives aligned to Client and organisational objectives.

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Qualifications & Experience

Essential

• Bachelor’s degree in a relevant discipline; a Master’s degree is strongly preferred (e.g. Digital Transformation, Data Analytics, Business Analysis, Engineering, Information Systems, Strategic Marketing, or related fields).

• 5–10 years’ experience in digital delivery, business process automation, data analytics, project controls or related consulting roles.

• Demonstrated experience delivering Power BI dashboards, including data modelling and DAX.

• Practical experience with Power Apps and business workflow automation (e.g. Power Automate).

• Experience designing or supporting process digitalisation and automation initiatives in a project or operational environment.

• Strong analytical, structured problem solving and stakeholder engagement skills.

• Ability to communicate digital and technical concepts clearly to non technical users.

• Self- organised, proactive and capable of working independently.

• Fluent in spoken and written English.

Desirable

• Master’s degree (MSc or equivalent).

• Proficiency in Mandarin (spoken and/or written), with the ability to communicate effectively with Mandarin speaking stakeholders, vendors or project teams.

• Experience supporting projects with international or cross regional stakeholders.

• Experience in infrastructure, construction, energy or capital projects.

• Experience producing digital communication or marketing content (e.g. short videos, demos, enablement materials) to support solution adoption.

• Experience contributing to governance, standards or internal capability building initiatives.

Responsibilities:

• Perform daily maintenance and upkeep of all LSS programming equipment to ensure optimal functionality
• Supervise external vendors and contractors during facility repairs, enhancements, and project-related activities
• Carry out routine servicing and corrective maintenance of all LSS facility programming systems
• Ensure aquarium‑specific programming equipment consistently operates at the highest standards to support optimal water quality for animal health and clear visibility
• Operate, monitor, and maintain all essential components of LSS programming, system operations, and maintenance activities
• Troubleshoot programming‑related issues and recommend design or process improvements
• Apply strong technical expertise in programming maintenance, including design, specification review, automation, and complex problem solving
• Work with fabricators, tradesmen, technicians, engineers, and other specialists to achieve project and operational objectives
• Liaise with internal BUs, external engineering teams, workshops, and equipment suppliers to support continuous improvement of LSS operations
• Adhere to and promote all safety procedures and best practices within the LSS environment
• Interpret design documents, specifications, and technical schematics
• Perform duties at outdoor areas exposed to weather conditions, construction sites requiring adherence safety precautions, confined mechanical rooms, and standard indoor office settings

Requirements:

• NITEC & above in Programming or related disciplines
• Experience in programming maintenance
• Experience with large-scale aquatic life support and filtration systems in a zoo or aquarium setting
• AALSO Life Support Operator Level I certification
• Relevant advanced programming knowledge and technical proficiency
• Basic swimming ability is preferred for safety-related task
• Advanced understanding of automated control systems, pneumatics, electro‑mechanical components, and electro‑optical technologies

We are hiring an Application Support for one of our clients in Singapore. The ideal candidate will have strong experience in IT trading environment.

Key Responsibilities:

Production monitoring

• Monitor the global IT platform and execute the associated action when alerts areraised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance withinfrastructure teams or on-duty people)
• Actively participate in the writing or enhancement of operational procedures (in linkwith the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing andtasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools andprocedures

Support to users

• Process local user support requests (configurations, assistance…)
• Collect regularly user feed-backs on system Run Quality and share it with developmentteams

Transversal

• Enrich the backlog of problems (source of recurring incidents), including description,impact/recurrence/priority, …
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

Required Skills & Experience:

• Degree in IT engineering or Mathematics.
• 2-6 years relevant experience in IT trading environment
• Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.
• Understanding of trading environment.
• First experience in live monitoring and application support of large IT systems
• Good technical knowledge on Windows environment
• SQL skill

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Registration ID (Saravanan R1871815)

Key Responsibilities

Special Projects Leadership

• Lead high-impact, cross-functional projects spanning air network scheduling, airline partner planning, and operational performance.
• Act as a strategic advisor to planning leadership, identifying opportunities for innovation, efficiency gains, and capability enhancement.
• Drive end-to-end project execution from concept through deployment and adoption.

Advanced Analytics & Optimization

• Develop and implement optimization models and analytical frameworks to improve network design, scheduling efficiency, and partner performance.
• Apply data-driven approaches to solve complex planning problems, including routing, capacity allocation, and operational trade-offs.
• Translate analytical outputs into actionable insights for planning teams and leadership.

Automation & Tool Development

• Design, build, and maintain automation tools, scripts, and lightweight products to streamline planning workflows and reduce manual effort.
• Develop scalable solutions that integrate with existing scheduling and planning systems.
• Continuously identify opportunities to eliminate inefficiencies through automation and process redesign.

Cross-Functional Enablement

• Work closely with scheduling engineers, network planning engineers, operations teams, and partner management to embed solutions into daily workflows.
• Adapt tools and approaches to suit a wide range of users, from highly technical to operational planners.
• Provide hands-on support to ensure successful implementation and adoption of new tools and processes.

Experimentation & Innovation

• Lead experimental initiatives focused on advanced automation, optimization techniques, and emerging technologies.
• Pilot new approaches, evaluate outcomes, and scale successful solutions across the organization.
• Stay current with industry trends and best practices in airline planning, logistics optimization, and data analytics.

Standards & Best Practices

• Establish best practices for data usage, model development, and automation within the planning team.
• Ensure solutions are robust, maintainable, and aligned with operational realities.
• Document tools, methodologies, and processes to support long-term sustainability.

Minimum Qualifications

• Bachelor’s degree in Engineering, Data Science, Operations Research, Aviation, or related field, or equivalent experience.
• Significant experience in data analysis, analytics engineering, or operational analytics roles.
• Experience in airline scheduling, air network planning, or aviation/logistics operations.
• Demonstrated experience building automation tools, analytical models, or internal products (e.g., scripting, dashboards, optimization tools).
• Strong problem-solving skills with the ability to work across both technical and operational domains.

Preferred Qualifications

• Experience in air cargo operations or express logistics networks.
• Exposure to optimization techniques (e.g., linear programming, simulation, network optimization).
• Experience integrating tools with planning or scheduling systems.
• Some familiarity with data engineering, APIs, or system integration concepts.
• Experience leading cross-functional or innovation-focused projects.

Key Competencies

• Advanced analytical and problem-solving capability
• Automation and tool development
• Aviation and network planning domain knowledge
• Cross-functional leadership and influence
• Practical, solution-oriented mindset
• Adaptability and ability to work with diverse stakeholders
• Strong attention to detail and execution discipline
• Innovation and continuous improvement mindset

• Minimum four years of relevant experience in Applications development and support.
• Familiar with development technologies (C# or ASP.NET, Crystal Report)
• Familiar with development technologies (restful API)
• Familiar with database technologies (SQL Server)
• Experience in development using Sage Web SDK is an added advantage
• Experience in macro programming is an added advantage
• Good System analysis, design, develop and implement skill.
• Good documentation skill on all standard operating procedures to ensure smooth operations.
• Requirement study, end users training and user support
• Able to work both independently as well as with a team
  

If you are ready to join a dynamic team and help businesses succeed while growing your own career, we want to hear from you. Apply now and take the next step in your professional journey with FKT!

Please do NOT include NRIC/FIN or any national identifiers, Photo, DOB, Age and Spouse/Family Information in your CV/Resume and we reserve the right to reject any application that contains the above.  For more details, please refer to our website, www.fookontan.com/careers for our Data Protection Notice for Job Applicants.

We regret to inform that only short-listed candidates will be notified.

REQUIREMENT:

• 7–12 years in payment systems analysis with experience in Corporate Internet Banking, Entitlement and pre-payment workflow or similar. 
• Strong engineering/technical skills:
  o API design (REST/JSON, OpenAPI/Swagger) 
  o Microservices architecture 
  o State machine and sequence diagram modelling 
  o HA/DR and low-latency systems 
• Experience integrating with AML, fraud, entitlements and ledger systems. 
• Ability to reuse and extend existing platform components and code frameworks

RESPONSIBILITIES:

Technical Delivery & Systems Analysis 

• Own Banking channel (infinity program and projects) requirements → solution design → integration → testing → rollout. 
• Produce engineering-ready specifications: 
• o API specs (REST/JSON), OpenAPI/Swagger definitions 
• o Microservices interface contracts, event schemas, callback payloads 
• o Sequence diagrams, state machines, mapping specs, error models 
• Define end-to-end orchestration flows for: 
• o Pre-Payment initiation, acceptance, expiry, rejection 
• o Entitlement and Auth Matrix lifecycle events
• o Template, Past Payment, Bene Master 
• Specify robust pre-processing logic: Customer/account validation, Entitlement and authorisation checks, Funds availability, Limits, thresholds, duplicate suppression, Idempotency, retry and timeout handling

API & Microservices Architecture

• Define API and microservices designs using existing components from previous builds: Payment initiation microservices, Validation & entitlement services, Fraud/AML adapters, Core banking and ledger integration patterns 
• Reuse existing: API standards (naming conventions, response structures, error formats), Security models (OAuth2/JWT, mTLS, signature validation), Eventing patterns (Kafka topics, event schemas, DLQ handling), Common libraries for logging, telemetry, utility functions 
• Ensure microservices follow engineering principles: Loose coupling, clear domain boundaries. Async event-driven integration where applicable, High availability and horizontal scalability, Observability (structured logs, metrics, tracing) 

User Journeys, Entitlements & Authorisation 

• Define user journeys for: Pre-Payment Workflow like payment initiation, Beneficiary Master, Bulk Processing 
• Align journeys with entitlements and auth rules: Per-transaction and daily limits o Maker-checker workflows for corporates, Channel-specific access rights
•  Coordinate with channel teams to maintain parity across Mobile, Internet Banking, H2H and API Banking. 

Integration & Platform Engineering

• Design integration between: Payment Hub / RFP Orchestrator, Payment gateway, Core banking, ledger, AML, fraud 
• · Use existing microservices blueprints for: Error propagation and code mapping, Schema validation and transformation, Event lifecycle management, Callback patterns and async updates 

Testing, Deployment & Operational Readiness

• Lead SIT/UAT/E2E test scenario design for: Corporate Internet Banking Channels, Entitlements, Auth matrix, Pre-payment flow like payment initiation, validation and submission, Timeouts, retries, negative tests 
• Work with Engineering & Ops to ensure: Monitoring dashboards and alerts, Reconciliation and exception queues, Runbooks for replay, retry and operational fixes 
• Support scheme certification and phased deployment. 

About Us

Viskou is the leading provider of security, networking, smart home, solar, and energy storage solutions across Singapore and Malaysia. Founded in 2014, we serve as a regional tier-1 distributor for world-class brands including Hikvision, Huawei, Ruijie, Ezviz, Mesilix, Western Digital (WD), Philips, Ubiquiti, etc.

Beyond traditional solutions, we are driving the future of AI-powered security, behavior analytics, and intelligent recognition. Join us to grow your career at the forefront of smart technology and green energy in Southeast Asia.

Position: Technical Support Engineer

Responsibilities:
• Assist the sales team with technical support and pre-sales inquiries
• Provide technical support and solutions to customers
• Conduct product testing to better understand product features and performance
• Provide product training to internal staff and customers
• Handle after-sales technical support including troubleshooting and warranty claims

Requirements:
• Bachelor’s or above in Engineering or related fields
• Strong analytical and problem-solving skills
• Able to translate technical knowledge into practical solutions
• Able to work independently in a fast-paced environment

• Experience in related industry will be an advantage 

• Fresh graduates are welcome to apply

Why join Viskou?

Competitive salary package (basic + performance incentives)

Young and energetic work environment – no rigid hierarchy, your work gets noticed

Training provided on new systems (AI cameras, cloud access, etc.)

Work with global top-tier technology brands

Grow in a fast-paced, innovative, and supportive environment

How to Apply

Send your resume or WhatsApp to 87591168 or email to hr@viskou.com with subject: Technical Support Engineer Application

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

This is a hands-on Technical Business Analyst role, suited for candidates who enjoy working closely with engineering teams on cloud-based, agile digital products

Key responsibilities

• Lead requirements gathering and technical analysis for digital products and platforms, working closely with business users, engineers, architects, and delivery teams to understand needs, constraints, and solution options.
• Translate business, operational, and policy requirements into clear functional and technical artefacts, including product requirements, user stories, process flows, data models, and integration specifications, with strong traceability across the delivery lifecycle.
• Analyse complex business and system problems using process mapping, data analysis, and impact assessments, recommending practical solutions that balance user needs, technical feasibility, cost, and cloud architecture considerations.
• Act as a bridge between business and technology teams in agile development environments, actively participating in agile ceremonies such as sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives
• Support solution design in cloud-hosted environments, working with technical teams to clarify requirements related to cloud infrastructure, security, scalability, performance, and integration with enterprise platforms.
• Design and execute user acceptance testing (UAT) and validation strategies, coordinating with stakeholders to ensure solutions meet business and technical requirements, compliance needs, and quality standards
• Work closely with development teams post go-live to support production monitoring, analyse user feedback and system data, and drive continuous improvements to digital products.
• Identify opportunities for innovation and optimisation through the use of digital platforms, data, and ecosystem-based approaches, contributing to longer-term product and portfolio planning.
• Apply and continuously improve business analysis tools, techniques, and standards, contributing to organisational best practices and delivery maturity

Required Skills and Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in business analysis, with demonstrated experience working on enterprise-scale, technology-driven systems.
• Strong experience as a Technical Business Analyst working closely with engineering and cloud teams.
• Solid understanding of cloud technologies and cloud hosting concepts (e.g. SaaS/PaaS/IaaS, APIs, integrations, environments, security and non-functional requirements).
• Hands-on experience working in Agile / Scrum delivery teams, with strong familiarity with agile ceremonies and artefacts.
• Experience performing gap analysis, impact assessment, and dependency analysis, especially in complex or multi-system environments.
• Familiarity with low-code / no-code platforms and Whole-of-Government platform (e.g. Singpass/Corppass/Myinfo, Govt commercial cloud) is an advantage.
• Excellent stakeholder management skills, with the ability to engage confidently with business leaders, technical teams, and external partners.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
• Proficiency in tools such as JIRA, Confluence, and other agile delivery and documentation platforms
• Ability to learn new domains and technologies quickly, and to operate effectively in complex, evolving environments.

System Analyst cum Developer (1 year contract)

Domain:  Banking

Job Responsibilities

·      Analyze, design, develop, enhance, debug, support, maintain, testing applications.

·      The primary work comprises requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

·      Liaise and work closely with network team, GIPS and GIS in setting up file transfer (SFTP, Connect Direct) between applications.

·      L3 support

Job Requirements

Education:

·       Bachelor’s degree in computer science or related field.

·       At least 6 years’ relevant experience, preferably in a Finance Institution.

Essential:

·      You must be an experienced developer, with good experience in multiple system integration/interfacing related to reconciliations.

·      You will typically be assigned to work on specific projects related to reconciliations and is expected to support the Application Delivery Manager (ADM) in all relevant technical matters, end-to-end, within the project.

·      Depending on the project, your duties may include coding, scripting, building new systems(where necessary) and interfaces. For new system build-up, you may need to environment support during SIT/UAT.

·      You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

·      You will be expected to work with the senior developers and system architect in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.

·      Analysis and troubleshooting skills in handling incident and issues.

Key Domain / Technical Skills

·      Reconciliation Tool skillset such as DCR Reconciliation, IntelliMatch, Clareti or TLM

Reconciliation development skillset.

·       SQL Database Management (incl Query Analyzer)

·       SQL Scripting, SQL Stored Procedure

·       PowerShell Scripting,

·       Core Java,

·       Python development,

·       Control-M

·       DOS Windows Command

- Aldon, Jenkins and Big Bucket

Technical Sales support –(Construction / 5 Days / Boon Lay)
Salary: Up to 3.5K
Employee Benefits:

·        

Job Responsibilities

• Analyse, design, develop, enhance, debug, support and maintain application framework scripts and systems.
• Perform requirement analysis, mapping design, preparation of technical specifications, programming, code review, job scheduling, unit testing, SIT execution, UAT support, deployment, post‑implementation support, and technical documentation.
• Handle testing, deployment activities, post‑implementation support and ensure completion of all related technical documentation.
• Plan, monitor and manage risks and issues related to technical application delivery, escalate them in a timely manner, and propose workarounds or resolutions.
• Collaborate with Program/Project Managers, Business Analysts, System Analysts and subject matter experts to collate, understand and finalize functional and technical requirements.
• Provide system inputs during the specification phase, including effort estimation, impact assessment and high‑level delivery planning.
• Work with Test Managers to ensure completion of SIT, UAT, performance/load testing and application security testing with quality outcomes.
• Prepare and manage technical implementation plans across application teams and ensure successful production deployment.

Job Requirements:

• Bachelors’ Degree in Computer Science or related field.
• At least 5 years’ relevant experience preferably in a Finance Institution.

Position Overview

This role is to be responsible for managing the Process and System function and where relevant. This includes all the related activities of process analysis, continuous improvement, training, support and maintenance of all Air Freight processes and their related applications (eg. CargoWise), and to enhance reporting functionalities follow business needs.

The role also includes analysis of operational procedures – customers and as well as suppliers and third parties, assisting in documenting and producing technical as well as forwarding solutions to be applied.

Key Responsibilities

• Responsible for the delivery of day to day systems and process support for operations and management through supporting our air and sea freight production systems in cooperation with the regional team.
• Oversee and ensure the delivery of user training (system enhancements, air and sea freight forwarding, process optimization and other advanced and dedicated trainings).
• Ensure high operational data quality via analysis, review and action planning together with the Air and Sea Freight Management Team.
• Support and oversee external parties electronic data (EDI) interfaces via definition of requirements, support and communicating with IT teams for specifications.
• Drive process optimization and support the implementation of changed processes to improve the quality of operational processes and systems.
• Oversee the testing and implementation of new releases in cooperation with the Project Team.
• Act as the interface between IT and the business by defining + communicating system requirements in cooperation with Project Team.
• Drive the analysis of operational procedures for both customers and suppliers and assist with documenting and producing solutions.

Qualifications & Experience

• Bachelor’s degree in related field
• 5+ years of progressive experience in logistics or freight forwarding.
• Bring the right attitude to the job with a focus on driving profitable operational solutions for the organization to deliver, maintain and improve.
• Focus on leadership, project management, systems knowledge and a process improvement mindset.
• Flexible, trustworthy and demonstrate a high level of business judgment, focus + commitment to be successful in this role.
• Culturally adaptable across South East Asia markets.

Descriptions:
-Must have at least 6 years experiences in network design and implementation, network hardware configuration, network troubleshooting and network performance tuning network and system administration;

 -Must have at least 6years experiences in managing network products such as Cisco, F5, and etc;

- Must have at least 6 years experiences in administering Windows Server and Linux Operating Systems

Responsibilities:
- Must have sound knowledge of various network protocols and topologies, including LAN, WAN, switches, routers and servers;

- Should preferably have experience in managing Network Access Control (NAC) System such as ClearPass, SolarWinds, and Infoblox.

The Programmer shall be required to:

a.Administer and troubleshoot network system infrastructure;

b.Administer and troubleshoot Windows Server and Linux Operating Systems;

c.Perform installation and upgrading of network system and servers;

d.Perform installation of operating systems, software applications and device drivers on the Servers;

e.Perform backup and recovery of network devices and servers;

f.Perform simple scripting in Windows Server and Linux environment;

g.Perform any other tasks related to network and server hardware and software, end-user support and project works as may be assigned by the supervisor;

h. Able to administer Clear Pass Network Access Control, SolarWinds, and Infoblox.

Descriptions:
-Must have at least 6 years experiences in network design and implementation, network hardware configuration, network troubleshooting and network performance tuning network and system administration;

 - Must have at least 6years experiences in managing network products such as Cisco, F5, and etc;

- Must have at least 6 years experiences in administering Windows Server and Linux Operating Systems

Responsibilities:
- Must have sound knowledge of various network protocols and topologies, including LAN, WAN, switches, routers and servers;

- Should preferably have experience in managing Network Access Control (NAC) System such as ClearPass, SolarWinds, and Infoblox.

The Programmer shall be required to:

a. Administer and troubleshoot network system infrastructure;

b. Administer and troubleshoot Windows Server and Linux Operating Systems;

c. Perform installation and upgrading of network system and servers;

d. Perform installation of operating systems, software applications and device drivers on the Servers;

e. Perform backup and recovery of network devices and servers;

f. Perform simple scripting in Windows Server and Linux environment;

g. Perform any other tasks related to network and server hardware and software, end-user support and project works as may be assigned by the supervisor;

h. Able to administer Clear Pass Network Access Control, SolarWinds, and Infoblox.