Total 661 support analyst job vacancies in Information Technology category in Hong Kong

• Identify and recommend improvement areas in existing enterprise security architecture to address evolving cybersecurity threats.
• Align and balance business requirements with cybersecurity, information, and technology requirements, based on the organization’s risk appetite.
• Evaluate, perform proof-of-value/proof-of-concept, design, build and implement enterprise-class cybersecurity systems.
• Develop integrated security operating models and documentations to ensure operational efficiency, scalability, and sustainability.
• Act as a domain expert and trusted partner in cybersecurity; and able to work closely with stakeholders in technology and other business groups on cybersecurity engineering related matters.

Skillset (Must have):

• Possess a strong combination of technical and analytical skills in cybersecurity, including expertise in data loss prevention, data security posture management, enterprise digital rights management, and general data security technologies.
• Hands-on experience in implementing and operationalizing data security solutions and data protection, for both structured and unstructured data, specifically:
  Data discovery, classification, and labelling
  Data encryption, masking, tokenization
  Data Loss Prevention (DLP)
  Enterprise Digital Rights Management / Information Rights Management
  Privacy Enhancing Technologies and Confidential Computing
  Key and certificate management
  Hardware Security Modules (HSM)
  Access controls
  
• Secure file transfer and data store (including SaaS solutions)
• Familiarity with Cloud security and data security and protection in Cloud environments (e.g., AWS, Azure, Google Cloud).
• Possess scripting and coding skills, with proficiency in Java, Python, C#, or similar programming languages, and good understanding of REST API’s and JSON.
• Ability to create and maintain automation scripts.
• Familiarity with Cloud security and data security and protection in cloud environments (e.g., AWS, Azure, Google Cloud).
• Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders.
• Ability to work collaboratively with cross-functional teams and build strong working relationships.
• Apply critical thinking skills to analyze complex security issues, evaluate potential solutions, and make well-informed decisions.

U3 Privacy Notice: 
Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Join our Digital Infrastructure & Cybersecurity team as a Network & Security Specialist, securing and maintaining IT systems across on-premise and cloud (AWS) environments.

Responsibilities and Authorities

1. Network Administration & Operations:
• Design, implement, manage, and troubleshoot secure LAN/WAN, SD-WAN, and VPN architectures
• Configure and maintain routers, switches, firewalls, and wireless systems to ensure availability, reliability, and performance
• Policy configuration, VPN setup, Web filtering and content inspection
• Oversee IP addressing, DNS, DHCP, NAT, and VLAN configurations
• Monitor network traffic and bandwidth usage to identify and resolve bottlenecks or abnormal activity
• Perform root-cause analysis of network outages and implement corrective actions

2. IT Security Operations:
• Implement and manage security controls, including firewalls, IDS/IPS, anti-virus/malware protection, endpoint security, DLP, and mobile device management (MDM)
• Conduct security monitoring using SIEM tools and respond to real-time security incidents
• Perform regular vulnerability scans, patch management, and remediation activities
• Lead or support incident response processes, including threat analysis, containment, eradication, and recovery

3. Cloud Security (Azure / AWS / Google Cloud): Co-Own the following duties with the Cloud & Infrastructure Specialist. Ensure proper configuration of cloud-native security services such as:

• Cloud Security Groups, IAM, GuardDuty, Config, CloudTrail, WAF, Defender for Cloud, Azure AD, NSGs, IAM, VPC Firewall & Cloud Security Command Center
• Implement and monitor logging, alerting, and auditing for cloud-based workloads
• Manage secure access to cloud resources using conditional access, MFA, role-based access control (RBAC), and zero-trust principles
• Stay current with evolving cloud security trends, threats, and compliance frameworks

4. Compliance & Governance:
• Ensure compliance with regulatory standards such as ISO 27001, Data Protection and ISO23001
• Maintain up-to-date documentation of network and cloud infrastructure, configurations, security policies, and access controls
• Participate in audits and support internal and external security assessments
• Develop and enforce security policies, standards, and best practices for both on-prem and cloud environments

5. Collaboration & Support:
• Support and train IT staff and end-users on cybersecurity awareness, phishing prevention, and secure IT practices
• Provide tier 2/3 support for security incidents, outages, or escalated network issues

6. Disaster Recovery & Business Continuity
• Regularly test DR plans and ensure high availability and compliance with organization BCP objectives

7. Others
• Performs other duties as may be directed by the Department Manager.

Qualifications
• Bachelor’s degree in Computer Science, Information Security, Network Engineering, or related field
• Minimum 3–5 years of experience in network and IT security roles, with at least 1–2 years focused on cloud security
• Hands-on experience with both on-premise and cloud infrastructures in a mid-to-large scale environment

Certifications (Preferred/Required):
• Required (any one or more):
- CompTIA Security+
- Cisco CCNA Security
- Microsoft Certified: Azure Security Engineer Associate
- AWS Certified Security – Specialty
- Certified Ethical Hacker (CEH)
• Preferred:
- CISSP, CISM, CCSP, GSEC

Technical Skils:
• Proficiency in configuring and securing networking equipment (Cisco, Fortinet, Palo Alto, etc.)
• Experience with cloud platforms (Azure, AWS), cloud networking, and cloud security services
• Familiar with SIEM, SOAR, EDR, NAC, and vulnerability scanners
• Hands-on experiences on authentication protocols and Zero Trust Architecture

Competencies / Skills Requirement
• Strong analytical and troubleshooting skills
• High attention to detail and sense of urgency in handling incidents
• Clear written and verbal communication
• Ability to work independently and collaborate across departments

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life. Now, we're on the lookout for a data analyst intern to join us in Singapore.

Your Role on Our Journey

We are looking for a Data Analyst Intern to support our business teams in making data driven decisions. The intern will work closely with different stakeholders to understand processes and reporting needs and then translate them into automated solutions and dashboards. This role is ideal for someone who is detail-oriented, curious, and eager to learn about data analysis and business operations.

Your Day-to-Day Adventures

• Collaborate with different teams to understand workflows, requirements, and reporting needs.
• Automate report generation to improve efficiency and reduce manual work.
• Build, update, and schedule Power BI dashboards for business monitoring.
• Clean, transform, and prepare data from multiple sources for analysis and automation.
• Assist in setting up data pipelines to ensure data accuracy, timeliness, and usability.
• Conduct ad-hoc analyses to provide insights that support business decisions.

What Makes You a Perfect Fit

• Proficient in Power BI (dashboard creation, scheduling, data modeling).
• Familiarity with data integration and data pipelining (extracting, cleaning, and preparing data from multiple sources).
• Basic scripting/programming knowledge (e.g., Python for report automation, data cleaning, or ETL tasks).
• Strong analytical and problem-solving skills with attention to detail.
• Good communication skills to translate business needs into technical requirements.

Good to Have (Bonus) Skills

• Knowledge of SQL for querying and joining datasets.
• Experience with Excel/Google Sheets for quick analyses.
• Exposure to ETL tools or cloud data platforms.
• Basic understanding of data governance, quality checks, and version control.

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

Drive the transformation of global trading platforms, shaping next-generation Execution Management Systems at scale.
Join a high-impact team where your expertise directly enhances execution quality, platform performance, and global trading capabilities.

Key Responsibilities:

• Partner with global stakeholders to gather, analyze, and document EMS requirements aligning with product strategy.
• Translate business needs into user stories, process flows, and acceptance criteria for scalable trading platforms.
• Lead EMS platform transformation initiatives coordinating vendors, technology teams, and controls ensuring compliant timely delivery.
• Perform gap analysis comparing current execution workflows with future state capabilities to drive continuous improvements.
• Support integration design using APIs and FIX enabling connectivity across brokers, markets, and internal systems.

Key Requirements:

• 7+ years business analysis experience in capital markets with strong proven trading systems exposure.
• Deep knowledge of execution management systems, order lifecycle, and trading workflows within wealth management environments.
• Hands on experience with APIs including REST, HTTPS, and FIX for low latency system integrations.
• Strong analytical skills with ability to solve problems using structured thinking and data driven insights.
• Excellent communication skills engaging stakeholders, influencing decisions, and navigating organizations across business and technology teams.

Be at the forefront of a global trading platform transformation that directly impacts investment execution and client outcomes.
Work with senior stakeholders and cutting-edge technologies in a role that offers visibility, influence, and career acceleration.

Apply now to shape the future of trading platforms and make a measurable global impact. Reach out to Naveen at naveen.vasudevan@Tangspac.com for a confidential discussion.

Job Description

As an Applications Support staff, your primary responsibility is to ensure that the projects’ software applications are functioning properly and meeting business requirements. You will work closely with vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.

Job Responsibilities:

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Requirements: 

• Strong analytical and problem-solving skills.
• Possess positive work attitude, self-motivated in a highly demanding environment.
• Excellent communication skills.
• Able to work collaboratively with a diverse group of stakeholders.
• Experience with application support tools and technologies.
• Good understanding of software development and maintenance processes.

EA Number: 11C4879

Key Responsibilities:

Pre-Sales & Customer Engagement

1. Support sales team in pre-sales activities, including site surveys, technical consultations, and solution presentations.
2. Understand customer requirements and recommend appropriate smart home and security solutions.
3. Prepare technical proposals, system layouts, and solution documentation.
4. Conduct product demonstrations and technical briefings for clients.

Solution Design & Technical Support

1. Design and configure smart home systems including CCTV, access control, intercom, alarm, and home automation systems.
2. Provide technical input for system architecture and equipment selection.
3. Support testing, commissioning, and system handover where required.

Project & Installation Support

• Work closely with project and installation teams to ensure smooth implementation.
• Provide technical guidance during installation and troubleshooting.
• Assist in system testing, integration, and user training.
• Ensure compliance with safety, technical, and regulatory requirements.
  
  
  Requirements
• Diploma or Degree in Electrical, Electronics, IT, Engineering, or related field.
• Experience in smart home systems, CCTV, access control, intercom, or security systems is preferred.
• Basic understanding of networking, IP systems, and system integration.
• Good communication and presentation skills.
• Ability to support both technical and sales functions.
• Self-motivated, detail-oriented, and customer-focused.

Salary: Up to SGD 6200 (Depending upon experience and skills)

PRIMARY RESPONSIBILITIES

* You will work with GI delivery manager to develop and implement applications to support Business needs.

* Liaise with the infrastructure support and development teams.

* Oversee Business-As-Usual (BAU) activities, ensuring the stability and efficiency of the company’s applications.

* Collaborate with users and vendors to promptly address and resolve application issues, ensuring minimal disruption to operations.

* Work with our infrastructure team to test and complete various server and network upgrade projects.

REQUIREMENTS

* Between 3 – 5 years of Application Development or technical project coordination

* Knowledge of SQL and database concepts.

* Familiarity with API testing tools such as Postman.

* Understanding of application architecture, integrations, and REST APIs.

* Good understanding of infrastructure and software development life cycle.

* Familiarity with ticketing systems and incident management processes.

* Good understanding of software development life cycle models (both Waterfall and Agile).

* Knowledge of Linux/Windows environments.

* Insurance domain knowledge is an advantage

* Strong analytical, troubleshooting, and problem-solving skills.

* Able to contribute individually and collaborate well with cross-functional team.

* Ability to work in a fast-paced environment and manage multiple priorities.

* Hands-on experience in Linux, Unix is an added advantage.

* Experience in working with vendors to resolve complex technical issues is an added advantage.

* Proactive individual who takes ownership and drives tasks through to completion.

Technical Skills:

* Spring boot, React JS, Web services

* Oracle DB, MS SQL DB

* SDLC process

Best regards,
Kshama Warange

EA License Number: 23C2060 | EA Registration ID: R26161060

Quess Selection & Services, Singapore

Disclaimer: The company is committed to ensuring the privacy andsecurity of your information. By submitting this form, you consent to thecollection, processing, and retention of the information you provide. The datacollected (which may include your contact details, educational background, workexperience and skills) will be used solely for the purpose of evaluating yourqualifications for the position you're applying for. Your data will be storedsecurely and retained for the duration necessary to fulfill our hiring process.If you are not selected for the position, your data will be kept on file for alimited period in case future opportunities arise. You have the right toaccess, correct, or delete your data at any time by contacting us at QuessSingapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment andEmployability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employersseeking employment and employability solutions. e2i serves as a bridge betweenworkers and employers, connecting with workers to offer job security throughjob-matching, career guidance and skills upgrading services, and partneringemployers to address their manpower needs through recruitment, training, andjob redesign solutions. e2i is a tripartite initiative of the National TradesUnion Congress set up to support nation-wide manpower and skills upgradinginitiatives. By applying for this role, you consent to QuesscorpSingapore’s PDPA and e2i’s PDPA.

The Data Operations Analyst  is responsible of reformatting the retailer and vendor input files, validations, outlier checks and sending the deliverables to the next workstream in a correct and timely manner.  

• Be the contact for questionable sales and stores trend, leading the resolution in a client-focused and timely manner in cooperation with Input Validation, Retailer Vertical/ Retailer Engagement team and other downstream functions. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries 
• Plan and execute complex daily personal workload and support to meet departmental and company schedules 
• Analyze and identify gaps and areas for improvement in reformatting and validations environment (CIP – Consumer Information platform) and drive convergence of processes and tools 

• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices 
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction 
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

Job Summary

Support digitalisation initiatives by developing dashboards to improve visibility of operational risks and hazards. This role focuses on creating user-friendly data visualisation tools to enhance workplace safety and decision-making.

Job Responsibilities

• Design and develop dashboards to visualise risks and hazards across operational areas
• Gather and organise data to ensure accuracy and clarity in reporting
• Work with stakeholders to understand requirements and improve dashboard usability
• Maintain and update dashboards to reflect latest data and insights
• Support digitalisation and process improvement initiatives

Requirements

• Diploma in a relevant field (e.g. Engineering, IT, Data Analytics)
• Knowledge of dashboard tools such as Power BI, Power Apps, or similar platforms

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

1 year contract under employment agency payroll

Work Location: Changi Business Park

Salary range: up to $4500 (company do not provide bonus)

Core Responsibilities:

• Requirements Gathering & Analysis: Collaborate with stakeholders to understand business needs and translate them into clear, actionable technical requirements
• Documentation: Create and maintain comprehensive business requirements documents (BRDs), functional specifications, user stories, and process flows
• Stakeholder Engagement: Facilitate meetings to gather insights and ensure alignment between business and technical teams
• Solution Design Support: Work with technical teams to evaluate solution options and ensure proposed designs meet business objectives
• API Documentation: Develop and maintain detailed API documentation to support integration and development efforts
• Testing & Quality Assurance: Support User Acceptance Testing (UAT) by creating test cases, coordinating testing activities, and validating that solutions meet requirements
• Data Analysis: Leverage SQL to extract, analyse, and interpret data to support decision-making and validate requirements
• Change Management: Assist in managing requirement changes and assessing their impact on project scope, timeline, and resources
• Continuous Improvement: Identify opportunities to streamline processes and enhance project delivery

What we are looking for:

• Locals (Need to clear client security clearance and pre-employment check)
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
• 2–3 years of relevant experience in business analysis, technical analysis, or a related role
• Technical Foundation: Strong foundational knowledge in Java (no need coding) and SQL
• API Expertise: Experience in utilizing and developing API documentation
• Attention to Detail: Demonstrates meticulous attention to detail in all aspects of work
• Analytical Thinking: Strong aptitude for grasping complex ideas and translating them into practical solutions
• Communication: Excellent written and verbal communication skills to engage with diverse stakeholders
• Problem-Solving: Ability to identify issues, analyse root causes, and propose effective solutions
• Agile Methodologies: Experience working in Scrum or other Agile frameworks
• API Testing: Hands-on experience with API testing tools and methodologies

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Process daily Trade Operations transactions of SG and AU in accordance to the agreed service standards.

• Liaise and follow up with Business Units or customers for instructions that are required to complete the transaction.

• Liaise with internal and external counterparty for queries relating to the transaction.

• Perform day end reconciliation of transactions.

• Adhere to risks and control guidelines/policies.

• Assist in projects to improve work processes.

• Perform ad-hoc tasks/duties assigned by Supervising Manager.

Requirements

• Minimum 2-3 years of experience in banking operations especially in Imports - Direct Bills Receivable Purchase (DBRP)

• Functional knowledge/experience in back office support for post-shipment financing and payable invoice financing is essential.

• Knowledge of MS Office applications especially MS Word and MS Excel.

• Ability to work extended hours (typically including, but not limited to Mondays (across weekend), post holidays, month end weeks) due to surge in volume during these periods.

• Ability to work on SG public holidays when the need arises.

• Ability to work with a sense of urgency to meet various currency cutoff times and customer’s specific SLA with zero error rate.

• Speed & Accuracy — Role requires prompt processing of transactions whilst maintaining vigilance & accuracy over the manual repairs and inputs.

• Comfort with variable workload that is dependent on customer payment volumes, not a fixed output per day.

• Teamwork, Dependability, Strong risk & controls mindset and meticulous.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Responsibilities:

• Perform daily maintenance and upkeep of all LSS programming equipment to ensure optimal functionality
• Supervise external vendors and contractors during facility repairs, enhancements, and project-related activities
• Carry out routine servicing and corrective maintenance of all LSS facility programming systems
• Ensure aquarium‑specific programming equipment consistently operates at the highest standards to support optimal water quality for animal health and clear visibility
• Operate, monitor, and maintain all essential components of LSS programming, system operations, and maintenance activities
• Troubleshoot programming‑related issues and recommend design or process improvements
• Apply strong technical expertise in programming maintenance, including design, specification review, automation, and complex problem solving
• Work with fabricators, tradesmen, technicians, engineers, and other specialists to achieve project and operational objectives
• Liaise with internal BUs, external engineering teams, workshops, and equipment suppliers to support continuous improvement of LSS operations
• Adhere to and promote all safety procedures and best practices within the LSS environment
• Interpret design documents, specifications, and technical schematics
• Perform duties at outdoor areas exposed to weather conditions, construction sites requiring adherence safety precautions, confined mechanical rooms, and standard indoor office settings

Requirements:

• NITEC & above in Programming or related disciplines
• Experience in programming maintenance
• Experience with large-scale aquatic life support and filtration systems in a zoo or aquarium setting
• AALSO Life Support Operator Level I certification
• Relevant advanced programming knowledge and technical proficiency
• Basic swimming ability is preferred for safety-related task
• Advanced understanding of automated control systems, pneumatics, electro‑mechanical components, and electro‑optical technologies

We are hiring an Application Support Analyst for one of our clients in Singapore. The ideal candidate will have strong experience in IT trading environment.

Key Responsibilities:

Production monitoring

• Monitor the global IT platform and execute the associated action when alerts are raised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
• Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

Support to users

• Process local user support requests (configurations, assistance…)
• Collect regularly user feed-backs on system Run Quality and share it with development teams

Transversal

• Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority, …
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

Required Skills & Experience:

• Degree in IT engineering or Mathematics.
• 2-6 years relevant experience in IT trading environment
• Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.
• Understanding of trading environment.
• First experience in live monitoring and application support of large IT systems
• Good technical knowledge on Windows environment
• SQL skill

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Registration ID (Saravanan R1871815)

Overview

We are seeking a detail-oriented IT Helpdesk Support to support system monitoring, incident management, and user support functions. The role involves ensuring system stability, managing incident lifecycles, and maintaining accurate operational records while continuously improving processes and service delivery.

Key Responsibilities

System Monitoring & Incident Management

• Monitor system alerts and identify abnormal system behaviours in real-time.
• Perform initial incident triage, isolation, and fault verification using established procedures.
• Execute problem resolution scripts where applicable or escalate issues based on defined protocols.
• Manage the full lifecycle of incident tickets (creation, updates, escalation, and closure) in accordance with SLA requirements.
• Track and manage incidents using platforms such as Jira.

Technical Evaluation & Escalation

• Conduct technical assessments of reported issues against documented criteria.
• Determine appropriate escalation paths and ensure timely handover to relevant teams.

Documentation & Reporting

• Maintain accurate and comprehensive records of incidents, diagnostic findings, and resolution steps.
• Consolidate operational data and records for reporting, analytics, and audit purposes.

Change & System Validation

• Perform post-change system health checks to ensure no adverse impact from implemented changes.
• Review and validate the accuracy and effectiveness of operational scripts and SOPs.

User Support & Ticketing

• Provide support for ticketing queries, including assisting users with onboarding and offboarding processes.
• Guide users on platform navigation, including access to information, logs, SOPs, processes, and workflows.

Continuous Improvement

• Identify gaps in processes, workflows, or systems and propose improvements to enhance operational efficiency and service quality.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Minimum 4 years of relevant experience in IT operations, service desk, or system support.
• Familiarity with ticketing tools (e.g., Jira) and incident management processes.
• Basic understanding of system monitoring, troubleshooting, and escalation workflows.
• Strong analytical, problem-solving, and documentation skills.
• Good communication skills with the ability to support both technical and non-technical users.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Coen Tay Zhi Xuan (R1989334)

ScienTec Consulting Pte Ltd (ScienTec Personnel) -11C5781

About Community Mental Health Department:

Our Community Resource, Engagement and Support (CREST) teams support clients who are at risk of or diagnosed with mental illness as well as their caregivers. The teams provide basic emotional support and monitoring of their mental health conditions through home visits and service linkages.

Responsibilities:

• Support any networking events with stakeholders such as government agencies, grassroots, and community-based organizations to raise awareness of mental health
• Support mental health screening events to identify those who are at-risk/diagnosed with mental health conditions and connect them with the right services for early diagnosis and treatment
• Provide basic emotional and cognitive support to clients who are at-risk/diagnosed with mental health conditions and/or their caregivers and link them up with relevant services based on their needs
• Ensure proper maintenance of case documentation and timely submission of reports to external parties
• Support the run of a caregiver support group

Requirements:

• Diploma Holder preferably with some social service experience
• Passionate to work in the mental health sector and community services
• Good communication skills (oral, written, bilingual) and interpersonal skills
• A team player who can also work independently
• Detail-oriented in keeping proper documentation
• This position is on a contract basis

Work Location: Sengkang/ Teck Whye

Work Service Area:

• Paya Lebar & Serangoon
• Bukit Panjang SMC, Cashew & Zhenghua
• Limbang & Yew Tee
• Bukit Timah, Clementi & Ulu Pandan
• Brickland & Choa Chu Kang

(If you have specific preference on the work service area, please indicate in the application form)

If you are interested to join us, please apply via Fei Yue Career Portal.

For your privacy and security, kindly refrain from including your NRIC number in your application form or resume. Please note that we do not accept hardcopy resumes.