Total 661 support analyst job vacancies in Information Technology category in Hong Kong

Role Overview:

As a Technical Support Engineer at Transformists Network, you will be the first line of support for our clients and partners, addressing technical inquiries and troubleshooting issues related to our product offerings. This role requires strong technical knowledge, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. You will play a critical role in ensuring customer satisfaction and maintaining the high standards of service that Transformists Network is known for.

Technical Support Engineer — Requirements

Core Responsibilities

• Resolve customer issues via phone, email, or remote support sessions
• Reproduce reported issues in-house and respond in a timely manner
• Configure and install network devices and services (routers, switches, firewalls, load balancers, VPN, QoS), perform system upgrades including patches and security configurations, and monitor performance for system availability and reliability
• Collaborate with other Technical Support Engineers on cases to build shared expertise

Technical Knowledge Required

Key areas include storage concepts and terminology, hypervisor concepts, knowledge of Microsoft OS products, and knowledge of Linux OS

• Virtualization & Cloud — Experience in virtualization and cloud computing is preferred.
• Networking fundamentals (routing, switching, firewalls, VPN)
• Storage architecture (block, file, tiered storage)
• Linux administration
• Windows Server familiarity

Soft Skills & Mindset

Candidates must have good interpersonal, communication, and customer service skills, be comfortable facing new challenges and technologies, and have a strong aptitude for learning new technologies in a customer-facing environment.

• Self-starter and self-learner
• Strong problem-solving under pressure
• Collaborative — support culture emphasizes no finger-pointing

Job Description & Requirements

Team and Position Summary

The Software Developer is a key member of the Delivery and Support Group in NETS Solutions and will report to the BAU Support Manager. He/She will participate in the application delivery to customer and will be responsible for application development and PROD L3 software maintenance support.

Key Responsibilities

• Participate in the requirement elicitation and produce the required technical and operations documentation
• Work with Solution Architect/Technical Lead on the analysis and design of the code changes according to the finalized requirement specifications
• Perform code changes and test the system according to the requirements specifications
• Ensure work performed comply to coding and security standards, and corporate processes
• Perform quality assurance (QA) activities such as unit testing, system testing and code review
• Participate in the system integration testing by rendering support to the Test Team and resolve issues reported
• Provide support to internal and external parties during the testing stages
• Provide support to customers during acceptance testing and post-cutover implementation
• Assist in the development of training materials and conducting of presentation
• Perform duty roster to support PROD L3 software maintenance support as planned by BAU Support Manager monthly

 
Requirements

Education and Experience

• Bachelor’s degree in Computer Science/Engineering or equivalent education
• Good technical knowledge with at least 3-5 years of hands-on experience in Java, JEE, SQL/PLSQL, and XML. Knowledge of MySQL will be added advantage

Skills and Knowledge

• Experienced with web technologies such as HTML5, CSS, Modular design, Angular (5 & above) or React and open-source JS framework.
• Experienced with RESTful APIs, Spring 5.x, Spring Boot, Sprint Framework, Sprint Security, Cloud-Based technologies and Micro-services, including Messaging Middleware such as Kafka/IBM MQ/Solace.
• Good verbal and written communication skills
• Demonstrate good analytical, problem solving and decision-making skills
• Good team player and positive attitude
• Domain knowledge and experience in financial industry/payments systems is a plus

Position: SAP Data Analyst / SAP Master Data Executive (1-Year Contract)

Job Description:

• Hands-on experience working with SAP

• Strong knowledge of SAP Master Data, including Material Master Data and Vendor Master Data

• Perform data analysis and validation to ensure data accuracy and integrity

• Proficient in Excel, including Power Query

• Ability to work independently with minimal supervision

• Apply critical thinking to interpret data and make sound recommendations based on analysis

Work Location: Tuas
Contract Duration: 1 year
Salary: up to 4k

Interested candidates, do submit your resume to: jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820

• Coordinate research activities and ensure projects remain on track across different stages.

• Manage vendors and review research materials, including questionnaires and code frames.
• Test surveys and review data outputs to ensure accuracy, consistency, and quality.
• Consolidate and prepare datasets from multiple sources, ensuring data reliability.
• Create clear and impactful data visualisations using Excel (e.g. charts, pivot tables, dashboards) to support data‑driven decision‑making.
• Support the enhancement of data dashboards through planning and testing.

We’re Looking for Someone Who:

• Has strong organisational skills and thrives in a fast‑paced, deadline‑driven environment.
• Pays close attention to detail and takes pride in ensuring data accuracy.
• Is highly proficient in Excel and comfortable working with large datasets.
• Communicates clearly and effectively with internal and external stakeholders, both written and verbally.

Interested candidate please click"APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolsingapore.com/policies.  If you wish to withdraw your consent, please drop us an dataprotection@persolapac.com) to let us know. Please feel free to contact us if you have any queries

PERSOL Singapore Pte Ltd • RCB No.200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng) 

Job Scope:

• Assist in overseeing the operations of smoking/vaping cessation virtual counselling pilot programme for youths aged 13-18.

• Coordinate with multiple internal and external stakeholders including schools and counsellors to ensure smooth execution of pilot programme.

• Communicate with vendor's project manager(s) and counsellors, and provide them with necessary information and support

• Handle the logistical aspects of the virtual counselling sessions to ensure that materials and resources are available for both counsellors and students.

• Assist in coordinating test kit logistics with vendors for the I Quit programme

• Compile data for programme evaluation and reporting.

• Participate in pilot project development as part of the team

• Support additional tasking or coordination work during the contract period

Working Arrangement:
Location: Outram Park
Working Hours: Office Hours (Mondays to Fridays)
Duration: 10 Months
Salary: $2170/Month

Requirements:

• Experience in programme support, in educational or counselling settings, is preferred.
• Good organisational and multitasking skills.
• Good communication skills
• Proficiency in using virtual communication tools (e.g., Zoom, Microsoft Teams).
• Ability to work independently and as part of a team.
• Flexibility and adaptability to changing circumstances.

EA License No.: 96C4864 (Shanice Lim Xin Ni)

Reg. No.: R22110485

Responsibilities:

• Manage end-to-end Application Lifecycle Management (ALM), ensuring smooth onboarding, support, and decommissioning of applications
• Coordinate production support activities, ensuring system stability, SLA adherence, and timely issue resolution
• Drive release and change governance processes, ensuring proper approvals, planning, and execution
• Oversee incident and problem management, including tracking, escalation, and resolution coordination
• Manage IT financial operations (FinOps) including budgeting, forecasting, accruals, and cost optimization
• Lead cloud cost planning and budget governance, ensuring efficient utilization of cloud resources
• Support workforce capacity planning, resource allocation, and utilization tracking across teams
• Govern vendor and managed services, including contract lifecycle, performance tracking, and engagement management
• Manage IT assets and environment readiness, ensuring availability and compliance
• Oversee access provisioning and identity governance, ensuring security and compliance standards are met
• Provide Agile PMO support, including sprint coordination, backlog tracking, and delivery governance
• Maintain application portfolio reporting, including performance, utilization, and cost insights
• Drive technology procurement and contract governance, including PO tracking and invoice validation
• Prepare PMO reports and RAG status tracking for leadership and stakeholders
• Support IT asset provisioning and environment setup for project and operational needs
• Contribute to application deployment support and release readiness activities
• Maintain and manage knowledge repositories using SharePoint and Confluence
• Ensure project tracking and governance reporting across multiple initiatives
• Develop and maintain documentation, SOPs, and process frameworks
• Collaborate with cross-functional teams to ensure delivery alignment and operational excellence

Requirements:

• 12+ years of experience in Application Lifecycle Management, Production Support, and Governance frameworks
• Experience in IT Financial Management (FinOps) and cloud cost optimization
• Hands-on experience in PMO reporting and project tracking
• Experience in managing vendor contracts, procurement processes, and managed services
• Strong experience in IT asset management, environment provisioning, and deployment support
• Experience in IT security, access management, and identity governance practices
• Experience in cloud platforms and enterprise application environments
• Experience in knowledge management tools such as SharePoint and Confluence
• Experience in Jira and Kanban boards for Agile delivery tracking
• Hands-on experience in financial systems such as Hyperion and PSGL
• Experience in MS Excel, PowerPoint, and Outlook for reporting and analysis
• Experience in Windows-based enterprise environments
• This role is 24*7 support
• This role requires weekend on call support
• Excellent communication and stakeholder management skills
• Strong leadership and coordination capabilities across cross-functional teams
• Demonstrated problem-solving and analytical thinking skills
• Strong organizational and planning abilities with attention to detail

• Provide a point of escalation and leadership for high-priority incidents follow-the-sun.
• Facilitate efficient Incident Management process and ensuring timely and formal communication with customers and internal partners for high-priority incidents.
• Define, report and track service quality metrics.
• Ensure a seamless transition to Problem Management while maintaining comprehensive oversight.
• Analyse performance metrics to prepare and present service performance reports
• Instigate and drive service improvement initiatives.
• Ensure effective operation of the Change Management process including risk assessment, approval and sign off.
• Ensure efficient use of Change Management tools in line with global processes.
• Collaborate with relevant teams to keep SLA/SLO accuracy.
• Ensure process alignment with the ITIL and COBIT frameworks.
• Collaborate and contribute with the overall success of all ITSM-related functions (Incident, Problem and Change Management, Service Governance, Service Continuity and the Technical Operations Centre)

Qualifications:

• 5+ years’ experience in an IT or technology support role. With 3+ years of Service Management experience.
• ITIL V4 and COBIT framework adherence proven track record.
• Solid experience collaborating with Incident Management to write and socialize executive-level Incident Reports.
• Solid interpersonal skills and comfortable interacting with partners at both infrastructure and application levels. Must be willing to step up and drive major incidents involving production environments with a strong sense of urgency.
• Excellent communication skills. Exceptional verbal, written and listening skills are essential to exert influence within the organization and with partners and supplier. A specific skill is the ability to summarize and communicate complex technical issues concisely to senior internal partners and customers
• Good report building and presentation skills (PowerBI, PowerPoint, Excel, ServiceNow)
• Good in Resource Planning, Forecasting and Continuous Improvement (Solid grasp of Project Management tooling. Gantt, Kanban, Agile Framework (scrum), Kaizen, et cetera)

Programme Coordination & Industry Engagement

• Coordinate and support the delivery of programmes, including workshops, webinars, industry briefings, and engagement initiatives.
• Support stakeholder engagement efforts by liaising with industry partners, associations, and external organisations to facilitate participation and collaboration.
• Assist in the preparation, consolidation, and maintenance of programme materials and content aligned with maritime cybersecurity developments and organisational priorities.
• Collaborate with internal teams to ensure effective planning, coordination, and execution of initiatives.
• Manage operational arrangements for events, including scheduling, logistics coordination, venue setup, and participant management.
• Support hosting arrangements for local and international delegations, including facility coordination, visit planning, and operational logistics.
• Provide administrative and logistical support for cyber‑related activities, including coordination of catering, transport, and venue bookings.
• Coordinate digital communications and outreach initiatives, including the development and publication of programme‑related content on LinkedIn and other official platforms to support outreach and industry engagement objectives.

Operations, Finance and Process Support

• Support procurement and sourcing activities, including RFx coordination, documentation preparation, vendor liaison, and contract administration support.
• Assist with budget tracking, expenditure monitoring, claims processing, and financial reporting in coordination with Finance.
• Support purchase order management, invoice processing, and payment tracking in compliance with organisational policies.
• Maintain operational records, procurement documentation, and financial administration files to ensure auditability and compliance.

Office and Administrative Support

• Provide operational and administrative support to management, including scheduling, meeting coordination, and travel logistics.
• Coordinate office operations, including supplies management, service requests, and vendor coordination.
• Support staff engagement initiatives such as onboarding, training logistics, team activities, and internal events.
• Maintain structured documentation systems covering programmes, operations, and administrative records.
• Perform other operational and programme support duties as assigned by management.

Qualifications

• Minimum 3 years of relevant experience in corporate administration; experience in records, information, or document management is an advantage.
• Proactive, meticulous, and independent team player with strong organisational and multitasking capabilities.
• Strong interpersonal and communication skills, with the ability to liaise effectively with both internal and external stakeholders.
• Demonstrated ability to support both operational delivery and programme coordination functions effectively.

Interested candidate please click"APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolsingapore.com/policies.  If you wish to withdraw your consent, please drop us an dataprotection@persolapac.com) to let us know. Please feel free to contact us if you have any queries

PERSOL Singapore Pte Ltd • RCB No.200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng) 

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

We are seeking an experienced Application Support Analyst to support and maintain insurance CRM applications, with a strong emphasis on SQL Server, database operations, and data analysis. This role plays a critical part in ensuring application stability, data integrity, and timely issue resolution for business users across operations, sales, and customer service.

Key Responsibilities

• Provide Level 2 / Level 3 application support for insurance CRM systems, ensuring high availability and performance.
• Support and troubleshoot SQL Server databases, including data issues, performance bottlenecks, and system errors.
• Write, optimize, and maintain complex SQL queries, stored procedures, views, and reports.
• Investigate application incidents, perform root cause analysis, and provide permanent fixes.
• Support data extraction, validation, and reconciliation for business and regulatory reporting.
• Work closely with business users to understand issues, gather requirements, and provide timely solutions.
• Coordinate with vendors, developers, and infrastructure teams for bug fixes, patches, and system enhancements.
• Assist with application releases, patches, and upgrades, including pre‑ and post‑deployment validation.
• Maintain system documentation, support runbooks, and incident records.
• Ensure compliance with data governance, security, and audit requirements, especially in an insurance environment.

We are seeking an application support analyst with a strong a strong focus on site reliability engineering (SRE) to ensure the reliability, scalability, and performance of our critical applications. In this role, you will bridge the gap between development and operations, applying software engineering principles to automate and optimise system reliability, troubleshoot application issues, and improve incident response.

Responsibilities:

Incident, Problem, Request and Change Management

• Provide tier-2/3 support for production applications, diagnose and resolve complex issues.
• Participate in on-call rotations, respond to incidents, conduct root cause analysis (RCA), and implement preventive measures.
• Perform and coordinate of testing and deployment of changes to the systems
• Creation and maintenance of customised scripts to generate reports for customers
• Improve monitoring, logging, and alerting to proactively detect and mitigate issues.

Reliability & Performance Optimisation

• Define and track SLAs for application reliability.
• Optimise application performance through system and process redesigns and working with infrastructure teams to tune performance of database and servers.

Automation

• Develop automation scripts / programs (Windows batch, Powershell, C++ application, Bash, etc.) to reduce manual toil.

Collaboration & Best Practices

• Work closely with development, infrastructure and security teams within the departments and vendors to improve system architecture.
• Document runbooks, troubleshooting guides, and best practices.

Requirements:

• 3+ years of experience in SRE or application support roles in financial institutions.
• Knowledge in back-office for securities and/or derivative business
• Understanding of financial products, mostly equities, would be beneficial
• Strong troubleshooting skills in distributed systems
• Hands-on experience with:

> Scripting (Powershell, Windows batch, Python, Bash) for automation.

> Microsoft .Net C# applications

• Proficient in Microsoft SQL Server data access commands, able to read stored procedure code, and have experience in huge data access
• Understanding of security best practices in application reliability.
• Strong analytical ability and problem-solving skills, good interpersonal and communication skills both written and verbal across different levels of management and users, customer, and vendors
• Diploma / Degree in Computer Science / Information Technology or equivalent
• Certifications like ITIL will be benefical.
• Plus: Exposure in financial industry with good working experience and understanding of various business processes within securities and futures brokering.

Our Client:

• Automotive Industry
• Mon – Fri, 8.30am – 6pm
• West
• UP $7,000 Basic + VB

Responsibilities:

• Lead analysis, design, development, testing, and implementation of complex systems and applications.
• Collaborate with cross-functional teams to gather requirements and understand user needs for system modifications.
• Develop detailed system modification plans, including requirements, process flows, and technical specifications.
• Design and implement system modifications following best practices and ensuring smooth integration.
• Support a team of application developers maintaining in-house applications.
• Apply deep knowledge of the software development lifecycle, process mapping, implementation, and post-live support.
• Provide technical support and guidance to end-users during system transitions.

Requirements:

• Min. Diploma in Computer Science or equivalent.
• Min. 4 years of experience in software development working experiences.
• Proficient with Microsoft.Net platform, MVC / C# / VB.NET and SQL.

For interested applicants, please click “QUICK APPLY”.

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

KINGFISHER RECRUITMENT(SINGAPORE) PTE. LTD.

EA Reg No: R23116361 | EA Lic No:17C8713

• Identify and recommend improvement areas in existing enterprise security architecture to address evolving cybersecurity threats.
• Align and balance business requirements with cybersecurity, information, and technology requirements, based on the organization’s risk appetite.
• Evaluate, perform proof-of-value/proof-of-concept, design, build and implement enterprise-class cybersecurity systems.
• Develop integrated security operating models and documentations to ensure operational efficiency, scalability, and sustainability.
• Act as a domain expert and trusted partner in cybersecurity; and able to work closely with stakeholders in technology and other business groups on cybersecurity engineering related matters.

Skillset (Must have):

• Possess a strong combination of technical and analytical skills in cybersecurity, including expertise in data loss prevention, data security posture management, enterprise digital rights management, and general data security technologies.

• Hands-on experience in implementing and operationalizing data security solutions and data protection, for both structured and unstructured data, specifically:
  Data discovery, classification, and labelling
  Data encryption, masking, tokenization
  Data Loss Prevention (DLP)
  Enterprise Digital Rights Management / Information Rights Management
  Privacy Enhancing Technologies and Confidential Computing
  Key and certificate management
  Hardware Security Modules (HSM)
  Access controls

• Secure file transfer and data store (including SaaS solutions)
• Familiarity with Cloud security and data security and protection in Cloud environments (e.g., AWS, Azure, Google Cloud).
• Possess scripting and coding skills, with proficiency in Java, Python, C#, or similar programming languages, and good understanding of REST API’s and JSON.
• Ability to create and maintain automation scripts.
• Familiarity with Cloud security and data security and protection in cloud environments (e.g., AWS, Azure, Google Cloud).
• Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders.
• Ability to work collaboratively with cross-functional teams and build strong working relationships.
• Apply critical thinking skills to analyze complex security issues, evaluate potential solutions, and make well-informed decisions.

• Identify and recommend improvement areas in existing enterprise security architecture to address evolving cybersecurity threats.
• Align and balance business requirements with cybersecurity, information, and technology requirements, based on the organization’s risk appetite.
• Evaluate, perform proof-of-value/proof-of-concept, design, build and implement enterprise-class cybersecurity systems.
• Develop integrated security operating models and documentations to ensure operational efficiency, scalability, and sustainability.
• Act as a domain expert and trusted partner in cybersecurity; and able to work closely with stakeholders in technology and other business groups on cybersecurity engineering related matters.

Skillset (Must have):

• Possess a strong combination of technical and analytical skills in cybersecurity, including expertise in data loss prevention, data security posture management, enterprise digital rights management, and general data security technologies.

• Hands-on experience in implementing and operationalizing data security solutions and data protection, for both structured and unstructured data, specifically:
  Data discovery, classification, and labelling
  Data encryption, masking, tokenization
  Data Loss Prevention (DLP)
  Enterprise Digital Rights Management / Information Rights Management
  Privacy Enhancing Technologies and Confidential Computing
  Key and certificate management
  Hardware Security Modules (HSM)
  Access controls

• Secure file transfer and data store (including SaaS solutions)
• Familiarity with Cloud security and data security and protection in Cloud environments (e.g., AWS, Azure, Google Cloud).
• Possess scripting and coding skills, with proficiency in Java, Python, C#, or similar programming languages, and good understanding of REST API’s and JSON.
• Ability to create and maintain automation scripts.
• Familiarity with Cloud security and data security and protection in cloud environments (e.g., AWS, Azure, Google Cloud).
• Strong written and verbal communication skills, with the ability to convey technical information to non-technical stakeholders.
• Ability to work collaboratively with cross-functional teams and build strong working relationships.
• Apply critical thinking skills to analyze complex security issues, evaluate potential solutions, and make well-informed decisions.

Role: Lead System Analyst

Location: Singapore

We are partnering with a leading organisation to hire a Lead System Analyst to drive the modernisation and reliability of billing systems. This role will focus on ensuring system stability, quality, and scalability through strong QA governance, DevOps practices, and solution oversight.

Key Responsibilities

• Lead the reliability and performance of billing systems, including monitoring, observability, and incident management

• Conduct technical solution reviews to ensure alignment with architecture, security, and performance standards

• Define and enforce engineering standards, QA governance, and best practices across systems and integrations

• Oversee release and change management processes, ensuring smooth deployment and rollback strategies

• Drive test strategy and quality assurance, including automation, non-functional testing, and defect management

• Manage and guide vendor engineering teams, ensuring delivery quality, SLA adherence, and issue resolution

• Collaborate with cross-functional stakeholders to ensure timely delivery and operational readiness

• Ensure systems comply with security, audit and regulatory requirements

• Prepare technical documentation and mentor team members to enhance overall engineering capability

Requirements

• Degree in Computer Science, IT, Engineering or related field

• 7+ years of experience in IT, including systems analysis, QA, DevOps or production support

• Strong experience in QA practices, including automated testing and release validation

• Experience working with billing systems or similar enterprise platforms

• Knowledge of BSS/OSS environments is an advantage

• Proven ability in solution review, governance and enforcing engineering standards

• Experience managing vendors or external teams

• Familiarity with Agile, CI/CD pipelines, cloud environments and APIs (REST/SOAP)

• Strong analytical, problem-solving and stakeholder management skills

• Ability to work in a fast paced, production critical environment

Nice to Have

• Experience in telecom billing or mediation systems

• Exposure to large-scale enterprise system environments
  

  UEN: 202329526G

  EA Licence: 23S2061