Total 661 support analyst job vacancies in Information Technology category in Hong Kong

⇒ Role Summary

The Regional Omni-Retail System Support Analyst plays a pivotal role in ensuring the smooth operation and optimization of omni-channel retail systems. This position supports regional retail teams by maintaining system integrity, troubleshooting technical issues, and implementing system enhancements to deliver a seamless customer experience across online and offline channels.

• Being the L2 supports on Omni-Retail solutions and integrations with various platforms.
• Coordinates with external vendors / developers to contribute the development, testing and implementation of the solutions in place.

The role is a regional role, supporting more than 1690 POS for more than 14 beauty brands in more than 10 markets in APAC, including Australia, Japan, Korea, Hong Kong, Malaysia, Singapore, Taiwan, Thailand, New Zealand etc.

Ideal candidate would have been already exposed Retail System, CRM data Integration, Omni-Channel environment in terms of operational support. This candidate must have a strong business background, and preferably within Retail and Wholesale industry.

⇒ Main Responsibilities

System Maintenance and Support:

• Provide technical support for omni-retail systems, including POS, e-commerce integration, inventory management, and customer relationship systems.
• Troubleshoot and resolve system issues to minimize downtime and ensure operational continuity.
• Monitor system performance and proactively address potential disruptions.

Collaboration and Stakeholder Support:

• Act as the primary point of contact between regional retail teams, Local Beauty Tech teams, and external vendors for system-related matters.
• Partner with cross-functional teams (e.g., marketing, operations, and logistics) to align system capabilities with business needs.
• Train retail staff and stakeholders on system functionalities and updates.

System Optimization and Enhancements:

• Analyze system usage and performance data to identify areas for improvement.
• Participate in the design, testing, and deployment of new system features and updates.
• Assist in integrating new technologies to enhance the omni-retail experience.

Documentation and Reporting:

• Maintain detailed documentation of system configurations, processes, and issue resolutions.
• Generate and analyze reports on system performance, user feedback, and operational KPIs.
• 2nd level support of Omni Retail Systems in Asia Pacific

⇒ Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 2 years of experience in retail systems support, IT, or a related role.
• Strong problem-solving and analytical skills.
• Have excellent communication skills, experience working directly with end users, understanding business & translating requirements into solution, curious, pragmatic and proactive, and the ability to work independently.
• Understanding of technical environment (POS, MS SQL, Power BI, Web Services, Integration architecture), and ability to help structuring technical support.
• Strong understanding of retail operations and the role of technology in enhancing customer experience.
• Very Good functional understanding of retail & wholesales Business and POS / CRM topics – 1st experience on retail system supports preferable – already exposed to Retail / CRM applications.
• Excellent communication skills – Good spoken English required.
• Willing to work in a multi-brands and dynamic organization.
• Strong technical skills mixed with good business understanding.
• Willingness to travel to various retail locations within the region.
• Good command of Mandarin is an advantage in order to effectively communicate with Mandarin-speaking stakeholders.

• Possess a degree in Computer Science, Information Technology, or a related field.
• At least 5 years of hands-on experience in L2/L3 application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.
• Excellent written and verbal communication skills.
• Strong interpersonal and communication skills to interact with diverse stakeholders.
• Agile, fast learner, and able to adapt to changes.
• Good team player, with strong analytical skill and enjoy complex problem solving.
• Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies such as Scrum and Kanban.

Brief Job Description

Responsibilities:
• Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.
• Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.
• Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.
• Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.
• Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.
• Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.
• Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.
• User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support

• Possess a degree in Computer Science, Information Technology, or a related field.
• At least 5 years of hands-on experience in L2/L3 application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.
• Excellent written and verbal communication skills.
• Strong interpersonal and communication skills to interact with diverse stakeholders.
• Agile, fast learner, and able to adapt to changes.
• Good team player, with strong analytical skill and enjoy complex problem solving.
• Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies such as Scrum and Kanban.

Responsibilities:
• Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.
• Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.
• Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.
• Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.
• Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.
• Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.
• Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.
• User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support

PRIMARY RESPONSIBILITIES

• Provide first line support to SGS affiliates and external clients
• Fast paced handling of incidents / requests resolution, escalation and information routing.
• Deciding on incident severity/priority
• Validation and evaluation of technical and or operational information pertaining to the incident
• First contact resolution and troubleshooting via phone and remote access tools
• Managing Incidents throughout their lifecycle

REPORTING LINE

IT Service Desk Manager or Supervisor

SPECIFIC RESPONSIBILITIES

• Establishes controls to monitor the performance of the management systems.
• Validate, evaluate and classify incident / requests.
• Determine resolution and/or escalation path to ensure all issues are appropriately managed.
• Evaluate content of requests / incident report and gather information if missing any.
• Record distinct issues in the tracking tools.
• Keep track of known solutions, consult knowledge database and use findings to respond to senders/callers.
• Keep track of severity/priority 1 issues for appropriate escalation and follow-up.
• Recognize solutions for repetitive use and enter those in knowledge database.
• Complies with relevant Management Systems
• Complies with the QHSE policies including but not limited to:
  • Demonstrates strong commitment to SGS QHSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to QHSE.
  • Responds appropriately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
  • In accordance with the SGS QHSE Management System requirements, disposes of, or directs the disposal of, waste generated as a part of daily work performed in a safe manner and in compliance with all waste transportation and disposal regulations and requirements.
  • Reports all incidents (actual incidents and near misses) in accordance with the SGS Incident Reporting requirements.
  • Uses all equipment (including safety equipment) in the manner intended and reports any damaged / lost equipment to supervisor.
  • Maintain a safe and tidy worksite.
  • Maintains awareness of hazards and proposes controls to supervisor, QHSE Representatives or relevant client / site contact.
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.

• Engage users to understand strategic and operational needs, capture requirements, identify gaps and translate these into solutions.

• Provide daily applications support and perform administrator functions such as user management, security management, etc.

• Conduct regular user trainings as well as reviews and revise training materials.

• Manage business applications related projects, including user acceptance tests and data migration, and ad-hoc assignments.

• Provide ad-hoc support to other application systems like NetSuite, Salesforce, HRMS, etc, when needed.

• Ensure data handling and system configurations comply with organisational policies and applicable regulations (e.g. PDPA).

• Manage 3rd party vendors and consultants to achieve holistic outcome/ goal.

• Develop SOP, user guides, training materials and systems documentations and ensure these are up-to date.

• Provide assistance in planning, design, research and acquisition of new or upgraded business applications.

• Prepare reports/ dashboards for IT department.

• Continuous work improvement in operational efficiency through automation scripts, implementation of new technology and knowledge sharing.

• Be a role model, to lead by example in workplace and provide guidance to junior colleagues.

The above activities are no means exhaustive and are subjected to amendment whenever is needed.

Minimum Education / Qualifications

• Diploma/ Degree in Information systems or equivalent.

Minimum Years of Relevant Experience

• 2 years’ or more experiences in CMS, CRM business applications support and project implementation.

Knowledge/Skills

• Experiences in analysing, designing and implementing information systems and strong passion in business processes.

• Experiences in Client Management System processes (e.g. Referral, Admission, Case Management, Attendance Management, Incident Management, Fee Management, Graduation, etc).

• Experiences in project, incident, change and risk management.

• Knowledge of SDLC methodologies and project management frameworks (e.g. Agile, Waterfall).

• Familiarity with data privacy regulations (e.g. PDPA, GDPR) and organisational security standards.

• Knowledge of process modelling tools and techniques (e.g. UML, BPMN).

• Basic experience in software development and programming languages (e.g. Java, .Net, Apex, HTML, etc).

• Basic understanding in NetSuite/ SAP, Microsoft Dynamics, Salesforce, HRMS, Business Intelligence and workflow tool would be an advantage.

• Knowledgeable in Power Platform, Copilot, Microsoft Office and other Windows and web applications.

Attributes (functional or leadership competencies)

• Proactive in seeking assistance, input and feedbacks.

• Customer-centric.

• Team player with excellent interpersonal skills and multi-tasker.

• Excellent communication and written skills.

Company Overview

IDC Technologies provides professional services leveraging global applicant databases and advanced technology to deliver high-quality technical outsourcing solutions that maximize customer value and satisfaction.

Job Summary

You will collaborate with stakeholders to translate business needs into technical requirements, support solution design, and ensure quality delivery through testing and data analysis in a dynamic project environment.

Responsibilities

• Collaborate with stakeholders to gather and translate business needs into clear, actionable technical requirements
• Create and maintain comprehensive business requirements documents (BRDs), functional specifications, user stories, and process flows
• Facilitate meetings to align business and technical teams and gather insights
• Support technical teams in evaluating solution options to ensure alignment with business objectives
• Develop and maintain detailed API documentation to support integration and development efforts
• Create test cases, coordinate User Acceptance Testing (UAT) activities, and validate that solutions meet requirements
• Extract, analyze, and interpret data using SQL to support decision-making and validate requirements
• Assist in managing requirement changes and assess their impact on project scope, timeline, and resources
• Identify opportunities to streamline processes and improve project delivery

Preferred competencies and qualifications

• Experience working in Scrum or other Agile frameworks
• Hands-on experience with API testing tools and methodologies
• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
• 2–3 years of relevant experience in business analysis, technical analysis, or a related role

Position: Data Analyst
Location: Singapore
Type of Employment: Full-Time
Compensation: -

Purpose of the Position: The Data Analyst will be responsible for transforming data into actionable insights to support business decision-making. This role focuses on data extraction, analysis, visualization, and reporting using modern data platforms such as Databricks, along with SQL and BI tools, to drive data-driven strategies across the organisation.

Key Result Areas and Activities:

• Extract, clean, and transform data from multiple sources using SQL and Databricks to support analytics and reporting needs.
• Develop and maintain scalable data models and datasets for business intelligence and dashboarding.
• Build interactive dashboards and reports using Tableau and/or Power BI to visualize key metrics, trends, and insights.
• Perform exploratory data analysis to identify patterns, anomalies, and opportunities for business improvement.
• Collaborate with business stakeholders to gather requirements and translate them into analytical solutions and reporting outputs.
• Support data validation, reconciliation, and quality checks to ensure accuracy and consistency of reporting data.
• Automate recurring reporting processes and improve efficiency of data workflows.
• Provide actionable insights and recommendations to support operational and strategic decision-making.
• Document data definitions, business rules, and reporting logic for governance and knowledge sharing.

Essential Skills:

• Strong proficiency in SQL for data querying, transformation, and analysis
• Experience working with Databricks or similar data platforms
• Hands-on experience with Tableau and/or Power BI for dashboard development
• Strong analytical and problem-solving skills
• Experience in data cleaning, validation, and data modelling
• Ability to work with large datasets and derive meaningful insights

Desirable Skills :

• Experience with Python (Pandas, PySpark) for data analysis
• Familiarity with cloud platforms such as AWS, Azure, or GCP
• Knowledge of ETL/ELT processes and data pipeline concepts
• Experience working in government or regulated environments
• Understanding of data governance and data quality frameworks

Qualities:

• Strong attention to detail and data accuracy
• Good communication skills to translate data insights into business terms
• Proactive and solution-oriented mindset
• Ability to manage multiple stakeholders and priorities
• Collaborative team player with strong ownership of deliverables

Role and Responsibilities

1.Provide on-going application support and be involved in various stages of the SDLC

2.Conduct user requirement gathering for new systems and/or enhancements to existing systems/solutions

3.Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems

4.Perform documentation of requirements and new process/workflows for the developed solutions

5.Perform functional analysis of new systems and enhancements to existing systems

6.Involvement in the various testing phases prior to implementation, including but not limited to developing test plans and cases, conducting testing and verifying test results and following up on issues to resolution

7.Plan and coordinate end-user training for any system implementations or enhancements

8.Liaise closely with business users and build good rapport particularly in the area of defining IT processes, organizations and workflow relationships to complement the solution

9.Support the team in defining project requirements, tracking and documentation of project progress with respect to time, resources, budget and demonstrated results

10.Identify, facilitate and ensure cross functional resource support for projects.

11.Provide 24/7 primary application maintenance support

12.Participate and support Request for Proposal (RFP) for projects with the Manager.

II. Requirements

1.Minimum 3 years of experience in developing, implementing and maintaining IT systems

2.Successful track record in project management, user and vendor management

3.Experience in MS Windows environment & application support

4.Experience in Database management systems (SQL, Oracle)

5.Strong analytical skills and ability to work independently

6.Experience in healthcare industry is an added advantage

7.Degree in Computer Science, Computer Engineering or equivalent

Role: System Analyst

Job Requisition Number: IS-84059

Job Level: 6-9 years of relevant experience (L3)

Location: Singapore

Key Responsibilities:

1. Functional Specification

a. Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document

b. Collaborate with Functional Business Analyst to clarify functional and non-functional requirements

c. Define and ensure traceability from functional specifications to business require

2. Technical Design

a. Responsible to create technical design

b. Ensure technical design adheres to architectural roadmap, Development practices, and security requirements

c. In case of vendor implementation: Ensure vendor resources create technical design document

d. Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase

e. Collaborate with Production Support to establish IT operations procedures and document as part of Tech Design

f. Coordinate execution of threat modelling process with assistance of Security Architect to ensure implementation of safeguards is comprehensive in accordance with threats

3. Testing & Scope Management

a. Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

b. Provide input to impact assessment and estimation for Project Change Request

c. Work with Test Manager to review test plan and functional test scope

Key Requirements:

      Commitment and a have a team environment mindset

      Minimum 6 years of working experience in application testing, development and delivery.

      Ability to work in a fast-paced, team-oriented and project implementation environment.

      A strong & assertive communicator in speaking& writing. Analytical mindset and good problem-solving skills.

      Delivery experience on medium to large scale projects.

      Anti Money Laundering application experience

      Required to have experience working with AML Fircosoft applications

o    Continuity Screening

o    Watchlist Management (FUM, FMM, FML, FFC etc)

      Strong analytical mindset, with the ability to interpret business needs, conduct gap analysis, and translate requirements into clear functional and technical specifications.

      Strong capability in process analysis and documentation of end‑to‑end business flows.

      Strong communication and coordination skills across internal and external stakeholders and vendors.

      Good to have knowledge of Payment screening, or financial messaging, e.g. MQ, ISO20022, SWIFT

Technical Skills:

      Experience with Oracle PL/SQL, Oracle SQL.

      JAVA and Windows/ Unix scripting development experience

      Familiarity with Control-M or similar scheduling tools

      Experience working with DevOps tools and pipelines or usage aspart of the integrated development environment

      Good to have experience with MQ messaging technologies.

      Have worked in Linux and Windows platform experience

Purpose

The Data Insights Analyst is involved in the analysis, implementation and performance management of the market or region for optimisation of Corporate, Agency and Digital Sales programmes.

In this role, you will support the Business Insights & Analytics team’s. The Data & Insight Analyst is responsible for the analysis, implementation and performance management of the region. The role is also responsible for optimisation of Corporate, Agency and Digital sales programs.

In this role, you will support the end-to-end regional commercial strategy planning process, starting from goal setting, initiatives formulation to implementation and tracking, with the aim to drive revenue across different customer segments and distribution channels. You will use data analytical tools (both internal and external) to perform analysis and provide commercial teams (i.e. Regional Marketing, Digital, Sales teams) with actionable insights that helps to identify revenue opportunities. You will also be responsible for measuring the success of all sales or go-to-market activities, as well as sharing all learnings with respective stakeholders for future improvements

Key Responsibilities

Business Planning

• Consolidate local market intelligence or any sales opportunities (e.g. MICE, special group movements) and share/discuss with Head Office with proposed plan to win deals with high success rates and incremental revenue
• Support local sales teams in tracking incentives performance, business development or up-/cross-selling activities so that CX remains as the preferred choice for the trade partners and for our customers
• Observe market activities and brainstorm with local stakeholders to design customised products for targeted customer segments, and collaborate with Head Office for new product launches

Analytics Champion

• Act as the analytics champion for the region – i.e. well-versed with all in-house and external data analytical tools (i.e. DDS, QlikSense, PRISM)
• Analyse data, develop reports, draw inferences and provide actionable insights to Regional Sales Teams, including new trends/customer purchase behaviours, new sales opportunities and areas of improvements
• Conduct performance tracking of all campaigns/ initiatives with clear and defined metrics; identify learning points and continue to improve to achieve targets
• Drive adoption of all analytical tools and cultivate data-driven culture within the Regional and Local teams
• Conduct ad-hoc commercial studies and support Head Office-driven analytics projects when required

Pricing and Fares Management

• Provide local-specific insights in the formulation of pricing strategies with HO RMO
• Monitor the effectiveness of the pricing strategies and initiate change discussions when needed
• Responsible for year-round proactive campaign planning process – i.e. developing campaign proposals, benchmarking, market insights and campaign tracking
• Review and analyse local market Corporate discount parameters, Global Specialty products (i.e. students/MICE/Seamen/Cruise)
• Manage communications with local sales teams on fare changes, fare conditions revision, new products/campaigns launches and/or any government fares filing (if required)
• Assist with checking new live fares on GDS to ensure 100% accuracy and troubleshooting of any fare auto-pricing errors
• Manage ad-hoc fare proposal and requests

E&A responsibility

• Emergency and Accident and Crisis Response responsibilities as required

General

• Any other reasonable task as requested

Key Requirements

• University Degree (preferably in related disciplines) with minimum 2+ years’ experience in data analysis in a regional team set up
• Strong numerical and statistical analytical skills are essential
• Able to present analysis clearly with findings and actionable insights
• Demonstrated positive and innovative learning attitude, problem-solving skills and stakeholder management
• Knowledge of airline/travel management systems including DDS, MIDT and PRISM is an advantage
• Practical experience with any analytical tools (e.g. QlikSense, Tableau, PowerBI) is an advantage
• Travel/Airline industry experience preferred
• Expert knowledge of MS Suite of tools

The Technology Operations Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. They will also support provisioning for ACUMEN IWP products. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Granting software licenses for Internal technologies and ensuring tracking of access requests
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Triages tickets before reassigning to Tech Ops Analysts and Tech CoE
• Create, update and maintain all AGS Technology Operations support documentation as necessary
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.
• Coordinates VMS outages globally.

Job Summary

Work directly with the Sales Team and provide them with technical guidance on product offering and solution based on the customer’s technical requirement and the company's products and services.

Main Responsibilities

• Provide the technical expertise to help customers find the best product and service solutions for their requirements & needs.

• Maintain relationships with the key suppliers, contractors and clients to ensure that the products and services offered meet the customer’s technical and operation requirement and make recommendations for promoting sales.

• Evaluate the technical specification and requirement for various field applications.

• Analyze the feasibility of implementing the Company’s products and services to meet the Customer’s technical expectation for successful field applications.

• Perform System sizing and design the solution to meet the technical requirement for various field applications.

• Propose the optimized solution to the Sales Team and make recommendations to promote sales.

• Provide technical support to customers and Sales Team on technical queries related to the products and services offered.

• Coordinate with System Engineering and Product Management team to identify and resolve product issues.

• Develop and maintain relationship with Sales Team, Customers and key Suppliers to ensure the smooth integration of solution.

• Provide troubleshooting and technical advice on product issues and coordinate with the Production Team for RMA support.

• Assist the Sales Team with the Product Transfer Price to complete the Quotation.

• Participate in technical meetings with Sales Team and Customers when required.

• Respond to the changes in the customer’s technical requirement and provide advice to the Sales Team to revise the product offering accordingly.

Job Requirements

• Minimum 5 years of relevant experience in Telecom Industry with at least 5 years or relevant industry
• Strong knowledge & proven experience of Electrical System / solution for Telecom Industries
• Technical knowledge of AC UPS / DC Rectifiers and batteries
• Excellent negotiation, networking, and communication skills
• Good technical presentation skills
• Good problem-solving skills and an analytical mind set
• Highly adaptable, able to multi-task in a fast-paced environment
• Self-driven, independent with ability to complete assign tasks with minimum supervision
• Willing to travel as and when required.

RESPONSIBILITIES

• You will work with delivery manager to develop and implement applications to support Business needs.
• Liaise with the infrastructure support and development teams.
• Oversee Business-As-Usual (BAU) activities, ensuring the stability and efficiency of the company’s applications.
• Collaborate with users and vendors to promptly address and resolve application issues, ensuring minimal disruption to operations.
• Work with our infrastructure team to test and complete various server and network upgrade projects.

REQUIREMENTS

• Strong analytical, troubleshooting, and problem-solving skills.
• Knowledge of SQL and database concepts.
• Familiarity with API testing tools such as Postman.
• Understanding of application architecture, integrations, and REST APIs.
• Able to contribute individually and collaborate well with cross-functional team.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Hands-on experience in Linux, Unix is an added advantage.
• Experience in working with vendors to resolve complex technical issues is an added advantage.
• Proactive individual who takes ownership and drives tasks through to completion.

EXPERIENCE

• Between 2 – 5 years of Application Development or technical project coordination
• Good understanding of infrastructure and software development life cycle.
• Familiarity with ticketing systems and incident management processes.
• Good understanding of software development life cycle models (both Waterfall and Agile).
• Knowledge of Linux/Windows environments.

Descriptions:
-Must have at least 6 years experiences in network design and implementation, network hardware configuration, network troubleshooting and network performance tuning network and system administration;

 -Must have at least 6years experiences in managing network products such as Cisco, F5, and etc;

- Must have at least 6 years experiences in administering Windows Server and Linux Operating Systems

Responsibilities:
- Must have sound knowledge of various network protocols and topologies, including LAN, WAN, switches, routers and servers;

- Should preferably have experience in managing Network Access Control (NAC) System suchas ClearPass, SolarWinds, and Infoblox.

The Programmer shall be required to:

a.Administer and troubleshoot network system infrastructure;

b.Administer and troubleshoot Windows Server and Linux Operating Systems;

c.Perform installation and upgrading of network system and servers;

d.Perform installation of operating systems, software applications and device drivers on the Servers;

e.Perform backup and recovery of network devices and servers;

f.Perform simple scripting in Windows Server and Linux environment;

g.Perform any other tasks related to network and server hardware and software, end-user support and project works as may be assigned by the supervisor;

h. Able to administer Clear Pass Network Access Control, SolarWinds, and Infoblox.

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.

Main Responsibilities:

• Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
• Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
• Project management, testing, commissioning and troubleshooting

Quotation & Configuration Check

• Ensure all the system configuration and quotes are accurate for SEA region.
• Provide technical training for SEA sales team and technical team.
• Provide after sales technical support (project/CS) if any PM/engineer needs help.
• Provide T&C support for SEA projects.

On site client training

• Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Prepare customer training materials and deliver professional customer training.
• Attend internal training, improve skills.

Requirements

• Min 5 years or above related working experience in security, electronic or small electronic system design, technical training, pre-sales technical presentation, preferably in a multinational environment.
• Basic IT knowledge in security hardware, network and database.
• Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
• Candidates with technical presales background will be an advantage.
• Good communication and coordination skills.
• Client service oriented and quick learner.