Technical Skills

Programming Languages & Frameworks

JAVA, NodeJS, Python, Camel

Spring (Boot, Batch, Cloud, Data)

Hadoop, Hive, Spark, Impala

Junit, Mockito, Maven, Gradle

JMS, ActiveMQ, KAFKA

JavaScript, TypeScript

HTML5, SCSS, CSS, Bootstrap

Web Services, REST, SOAP

Database & MPP Engines

MySQL, MariaDB

MongoDB

Presto

Automation & Version Controlling

Jenkins, GitLab‑CI/CD

GitHub, GitLab

Web Technologies & Frameworks

Angular v15*, Web Components

Web Services, REST, SOAP

Cloud Computing & Microservices

Docker

Kubernetes

OpenShift, PCF

Tomcat, Nginx, Apache

Tools

Sonar, SonarQube

Logstash, Kibana, AppDynamics

Prometheus, Grafana

Visual VM, JMeter

Postman, Swagger

Shell Scripting, Scheduling (TWS)

Responsibilities:

Have a solid technical skill with diversity of thought and creative solutions that are in the best interests of our customers globally.

Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)

Troubleshoot priority incidents, facilitate blameless post-mortems.

Work with development teams throughout the software life cycle ensuring sustainable software releases.

Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.

Build and drive adoption for greater self-healing and resiliency patterns.

Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.

Adhere to firm-wide architecture standards, risk management and security policies.

Team player and ability to work in Global Team setup, product owners and business team to develop, build & support application.

Communicate and collaborate on development items with global team, as well as raise/work to resolve issues impacting development.

Postproduction application support

Participate in quality assurance, peer reviews and code reviews Qualifications.

Build processes supporting data transformation, data structures, metadata, dependency, and workload management.

A successful history of manipulating, processing, and extracting value from large datasets.

Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.

Experience supporting and working with cross-functional teams in a dynamic environment.

The candidate must be good in communication, must be proactive & should be accurate/honest.

Others :-

5 to 7 years experiences in this role

Can start immediate or short notice period

This role reports to the Distribution Compensation Operations Lead and supports distribution channels across the end‑to‑end compensation process, ensuring that compensation reports and payouts are accurate, timely, and compliant with internal controls and regulatory requirements. The role will also support ongoing change initiatives as the organization continues its digital transformation journey, where strong interest in business processes and data analytics is essential.

Job Description

• Review and validate various distribution and compensation reports, such as production tracking and performance reports.
• Manage end‑to‑end validation activities to ensure outputs are aligned with defined business rules, delivered accurately and within agreed timelines.
• Understand and translate business requirements and requests into meaningful data analysis and visualizations.
• Analyze data to identify trends, patterns, and insights to support business and operational decision‑making.
• Contribute analytical insights into business processes by collaborating with cross‑functional stakeholders.
• Propose solutions and support the development or enhancement of processing models, presenting clear and explainable outcomes that support operational execution and compensation strategies.
• Troubleshoot data or process issues and implement interim solutions to ensure business continuity.

Who We Are Looking For

• Strong business acumen with the ability to balance business objectives, process efficiency, and risk management.
• Hands‑on experience with data analytics tools such as Python, Power BI, SQL, Alteryx, Anaplan, or similar technologies.
• Comfortable working in a fast‑paced environment with tight timelines.
• Able to manage ambiguity, priorities tasks effectively, and handle multiple workstreams.
• Enjoys collaborating with stakeholders from diverse backgrounds and functions.
• Strong problem‑solving skills with the confidence to make sound judgement calls when required.
• Demonstrates effective communication and interpersonal skills, with the ability to listen, engage, and build consensus while adhering to sound data governance and management principles.

Working Experience

• Minimum 2 years of experience in data analytics, business analysis, or finance operations.
• Familiarity with databases, cloud environments, and FP&A or finance‑related tools.

Education

• Degree / Diploma in Finance, Statistics, Mathematics, Economics, or a related discipline.

Interested applicants please send your resume in MS Words format toprasant.sirohi@ambition.com.sg and attention to Prasant Sirohi (R22106307)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R22106307

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

Key Responsibilities
- Survey Operations:
- Support Project Managers/Directors in achieving survey objectives
- Provide one-stop service to respondents for timely and accurate data collection
- Develop expertise in survey content, objectives, and deliverables
- Data Collection:
- Conduct outbound calls, email correspondence, and personal visits to respondents
- Accurately compile, record, and input survey data into the system
- Data Analytics:
- Leverage data analytics tools to validate and verify survey data quality
- Explore alternative data sources and apply imputation methods for incomplete data
- Data Analysis & Reporting:
- Analyze collected data and produce actionable reports with data visualization
- Present findings effectively to stakeholders
- Dissemination Strategy:
- Develop and execute strategies to raise awareness of statistical products
- Ensure products meet diverse needs of various societal segments

Requirements
- Proven experience in survey operations, data analytics, or a related field
- Strong understanding of survey content, objectives, and deliverables
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Strong analytical and problem-solving skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set outin the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1770602 (Teng Min Yee)

Company Overview

United Language Centre Pte Ltd (ULC) is a Singapore-based language centre founded in 2012, focused on quality English classes and creating a comfortable learning atmosphere, we are continuously developing new programmes and initiatives to support working professionals in improving their communication skills.

Job Summary

Support programme coordination and front desk operations in a part-time hybrid role at ULC, assisting with programme communication, schedule planning, customer service, and team collaboration to enhance programme delivery and student experience.

Responsibilities

• Coordinate and support planning of classes, activities, and events to ensure smooth programme execution
• Assist with scheduling, logistics, and communication to maintain efficient programme operations
• Follow up with enquiries and onboard participants to facilitate seamless enrolment
• Support outreach and basic business development initiatives to promote programmes
• Collaborate with team members to identify and implement improvements in programme experience and delivery
• Provide front desk support during evening sessions to assist students and manage enquiries
• Manage student check-in processes to ensure accurate attendance tracking
• Coordinate with teachers and internal teams to support smooth class operations

Preferred competencies and qualifications

• Experience in programme coordination, operations, or customer-facing roles
• Strong communication and interpersonal skills to engage effectively with students and team members
• Organizational skills and responsibility to manage tasks independently and take initiative
• Interest in education or community-based programmes

Other Information

Working Hours

• Evening shifts (required): Tuesday & Thursday, 6:00 PM – 9:00 PM
• Additional coordination hours: Flexible (to be discussed)

What We Offer

• Opportunity to contribute to programme development and operations
• Flexible working arrangement
• Exposure to a growing education environment
• Supportive and collaborative team

How to Apply Please apply via MyCareersFuture or send your resume to:

Job Reference No:

M-2025-1505

Job Role:

Augmentation Consultant

Years of Experience

At least 4 - 5 years’ experience in business analysis, system support, development, implementing system and maintaining IT systems

Role and Responsibilities

Role and Responsibilities

• Improve IT Operation business process and documentations.

• Triage of issues, including logging, tracking, routing and

categorizing reported incidents and service requests.

• Support users and provide resolutions for L1 issues, including

common problem / issue in FAQ, inquiries and essential

troubleshooting tasks.

• Managing of the service desk common mailbox.

• Prepare monthly report and support User Access Matrix review.

• Communication of operation matters to stakeholders (e.g.

system downtime, new implementations)

Requirements / Qualifications

Requirements / Qualifications

• Bachelor’s degree in Computer Science, Information

Technology, or a related field.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills

• Ability to work collaboratively in a team environment.

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463

Responsibilities:

•    The primary work comprises of requirements analysis and translating them into system specifications, mapping design and solutions, conducting SIT, supporting UAT and supporting post implementation.

•    Design and document system in accordance with Company’s Systems Development Methodology (SDM). Example: Functional Specifications, Design Specifications, SIT Scripts, etc.

•    Working closely with Business Units, users and technology teams to understand requirements, analyse business processes, identify gaps and solutions.

•    Collaborate with Functional Business Analysts (FBA) and technical teams to design and help implement enhancements, new features, address and fix any current issues.

•    Facilitate communication between stakeholders when necessary and track progress on action items.

•    Instruct colleagues and key stakeholders on how to use system through demos, training programs and documents

Requirements:
Education:

·      Bachelors’ Degree in Computer Science or related field.

·      At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

·      Analytical skills. Able to analyse data, requirements and gaps to review and identify areas for improvements and solutions

·      Attention to detail. Able to identify any potential errors, discrepancies and problem areas

·      Good communicator. Has strong written and verbal communication skills. Able to explain complex terminology and issues in layman’s terms when communicating in person or in documentation 

·      Interpersonal skills. Possesses ability to build good working relationships with various stakeholders. Able tobe patient and active listener. 

·      Time management. Must manage time effectively to meet deadlines.

Proactive and Team player. Can actively track deliverables, follow up with teammates proactively and collaborate with colleagues when needed.

Key Domain/ Technical Skills:

·  Technical skills. Has advanced MS Office knowledge like PowerPoint for presentation, Word for documentation, Excel for data analysis or computing, etc.

·   Documentation. Strong writing skills and presentation.

New system development. Know-how in new system development or project implementation environment.

Responsibilities:

•    Assist project technical delivery/development manager for planning, developing, tracking, implementing customer onboarding application

•    Lead team in functional requirements gathering, application technical design/implementation, interface development, security review and support

•     Will be involved in assisting in project tracking and controlling of application development phases and activities in compliance to IT Application policies, standards and procedures

•     Assist in managing business users, vendor and interface application team to ensure successful delivery of projects

•     Collaborate with cross-functional interface application teams

•     Prepare, review and ensure application features & functionalities adhere to business requirement and quality, including reliability, security and performance

•      Prepare and maintain documentation which will include but is not limited toSOPs and System Architecture Guides and Diagrams adhering to organizational templates, policies, and standards

•     Work with Testing team to formulate comprehensive system test strategy, test plan & test cases to align with project scope, quality requirements and targets.

•     Manage release Change Management. Ensure changes are completed according to the project and/or release schedule.

•    Assist to formulate implementation and deployment plan for system cutover.

•     Support pre-project planning activities for technical delivery (eg. Requirement gathering, Impact analysis, solutioning, cost estimation)

•    Ensure completeness of project documentation according to Bank's SDM requirement. (System Delivery Methodology).

Requirements:
Education:

·      Bachelors’ Degree in Computer Science or related field.

·      At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• Good interpersonal and communication skills, both verbal and written.
• Good experience in requirements management and end to end requirements analysis.
• Considerable experience in business process modelling and techno-functional design.
• Excellent analytical skills (critical thinking, problem solving, and decision-making skills) with a history of driving the development of large software components.
• A passion for learning and the willingness to solve problems.
• Experience with Scrum or similar agile development.
• Experience in designing and implementing integration with APIs, microservices, MQ and Batch file
• Bachelor in computer science, Computer Engineering, Information Systems or any related field with strong education in web technologies.

·      Plus point - Experience with regional CRM implementation. Good banking business domain knowledge in customer onboarding, credit product & retail/ corporate customer segments.

Key Domain/ Technical Skills:
·       Microsoft Dynamics 365 OnPremise

·       Microsoft SQL

·       ReactJS

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/HR@i-consulttech.com

Thomson Medical is in the midst of an exciting transformation, where new ways of working, systems and processes are re-shaping.

If you do not want to miss out this excitement and believe in our purpose in empowering life journeys by caring for generations of women, children and families, we invite you to apply for the following opportunity with us!

The Application Analyst will be part of the Digital and Information Technology team to implement, maintain and support IT systems in use at Thomson Medical Centre. The IT systems primarily include Electronic Medical Record System and other clinical related management systems. He/She will work closely with hospital and clinical business stakeholders to ensure that IT systems meet the business operational needs.

RESPONSIBILITIES

• Work closely with business stakeholders to understand their business operation process and requirements

• Work with the team to propose appropriate IT solutions that can streamline and improve business operations

• Accountable, troubleshoot and resolve daily IT systems issues reported within SLA, working closely with vendors, key stakeholders and cross-functional team members

• Prepare and maintain IT Systems documentation such as functional specification, design specification, test specification, operation and user guide

• Manage, perform and support User Acceptance Testing

• Good conversational skills and ability to conduct end user training

• Work closely and support Reporting Officer in the procurement, acquisition and implementation of IT systems

• Covers duties of fellow colleagues in their absence

• Performs any other job-related duties as assigned

• Demonstrates a strong work ethic, embracing the demands of tight deadlines and high expectations

• Strives to meet project timelines and objectives with dedication and efficiency

REQUIREMENTS

• Degree in IT or equivalent
• Min 3 years of working experience as an application analyst role in healthcare
• Good knowledge in process and workflow mapping and analysis
• Involved in IT systems implementation, preferably EMR or other clinic related systems implementation
• Good skills in MS Office software such as MS Excel, MS Powerpoint and other job-related applications
• Proficient in written and spoken English

------

If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

1. Accountable for overall project business requirements elicitation
2. Driving business discussions and managing the project scope
3. Senior stakeholder management and leadership updates
4. Support the project delivery phases especially during Analysis and design and test phases.
5. Ability to support the PM when required

Key requirements:

1. 10+ years of experience in Banking industry.
2. 10+ years of experience as an FBA working in technical delivery.
3. Experience as a business analyst in leading banks and delivered projects, programs of large scale.
4. Should have good communication skills and capability to drive senior stakeholders with minimal supervision.
5. Should have domain experience in AML/KYC/Compliance and Data/Analytics.
6. Previous technical experience is beneficial.

About Community Mental Health Department:

Our Community Resource, Engagement and Support (CREST) teams support clients who are at risk of or diagnosed with mental illness as well as their caregivers. The teams provide basic emotional support and monitoring of their mental health conditions through home visits and service linkages.

Responsibilities:

• Engage and collaborate with stakeholders such as government agencies, grassroots, and community-based organizations to raise awareness of mental health
• Conduct mental health screening to identify those who are at-risk/diagnosed with mental health conditions and connect them with the right services for early diagnosis and treatment
• Provide basic emotional and cognitive support to clients with mental health issues and/or their caregivers and link them up with relevant services based on their needs
• Ensure proper maintenance of case documentation and timely submission of reports to external parties
• Manage volunteers to support outreach events and conduct activities when necessary
• Establish and support the run of a caregiver support group

Requirements:

• Degree Holder preferably with minimum of 1 year of social service experience
• Passionate to work in the mental health sector and community services
• Proficient in Mandarin or dialects as the outreach talks are conducted in mandarin
• Excellent communication skills and interpersonal skills
• A team player who can also work independently
• Detail-oriented in keeping proper documentation
• This position is on a contract basis

Work Location: Teck Whye / Seng Kang

Work Service Area:

• Ang Mo Kio-Hougang, Hougang SMC & Punggol
• Paya Lebar & Serangoon
• Bukit Panjang SMC, Cashew & Zhenghua
• Limbang & Yew Tee
• Bukit Timah, Clementi & Ulu Pandan
• Queenstown, Buona Vista
• Brickland & Choa Chu Kang

(If you have specific preference on the work service area, please indicate in the job application form)

If you are interested to join us, please apply via Fei Yue Career Portal.

For your privacy and security, kindly refrain from including your NRIC number in your application form or resume. Please note that we do not accept hardcopy resumes.

At American Express, our mission is to elevate the customer experience daily by delivering unparalleled products and services. We are seeking a highly motivated individual with a solid background in software engineering, machine learning or/and AI. This role is pivotal in advancing our data science capabilities to bolster enterprise-wide initiatives, in collaboration with our Technology, Marketing, Servicing, and Risk departments.

Role Overview:

As an Analyst, AI/ML, you will play a crucial role in the development and implementation of cutting-edge Generative AI solutions that address significant business challenges. This role focusses on hands-on implementation, rapid prototyping, and collaboration with cross-functional teams to deliver innovative solutions that address real business challenges. Your contributions will directly impact our strategic goals, driving innovation and excellence in customer interactions.

Responsibilities

• Develop and implement Proof of Concepts (PoCs) prototypes for AI/ML and Generative AI solutions, ensuring alignment with business objectives.
• Write clean, efficient, and well-documented code for data processing, model training, and deployment.
• Collaborate with the Technology team to integrate solutions into our existing systems and platforms.
• Conduct experiments to evaluate model performance and optimize algorithms for scalability.
• Stay abreast of the latest trends in AI/ML and actively share knowledge and insights to contribute to the collective growth and technical proficiency of the team.
• Collaborate with the Technology team to integrate solutions into our existing systems and platforms, enhancing functionality and user engagement.
• Actively participate in technical discussions and forums across Amex

Qualifications

• Advanced degree (Master/ PhD) in quantitative discipline (e.g., Computer Science, Engineering, Statistics, Mathematics).
• Strong programming skills in at least one language (Python, Java, C++, etc.)
• Familiarity with machine learning libraries and frameworks (e.g., TensorFlow, PyTorch, scikit-learn) and data processing libraries
• Extensive experience in machine learning, NLP and Generative AI, with a demonstrated ability to build scalable prototypes from inception to solution.
• Proven expertise in applying deep learning and NLP techniques to solve complex problems, with a portfolio of projects on real-world problems.
• Solid understanding of Large Language Models and practical experience with Generative AI
• Data processing skills such as SQL and BigQuery is a plus.
• Strong ability to translate real-world problems to data science problems.
• Excellent communication and collaboration skills, with the ability to collaborate effectively with both technical and non-technical teams.

We are seeking a Junior Technical Support Engineer to manage incident response, system monitoring, and operational support for contact center platforms. The ideal candidate will ensure system stability, quick issue resolution, and seamless coordination across technical and business teams.

Responsibilities

• Monitor system alerts, performance, and contact center platforms
• Triage and manage incidents using defined priority frameworks
• Coordinate with cross-functional teams for issue resolution
• Track system health, queue performance, and call volumes
• Escalate critical issues to internal teams and vendors
• Participate in standups and war room calls for high-priority incidents
• Maintain incident logs, reports, and compliance documentation
• Communicate updates to stakeholders and ensure smooth coordination
• Leverage AI tools (e.g., Copilot) for productivity and reporting
• Support ad-hoc operational tasks and continuous improvements

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with shared values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Technical Support Specialist, you'll own complex technical queries, act as a trusted advisor to both customers and internal teams, and help drive improvements in product, processes, and peer development. You’ll be a change agent on the team solving high-impact problems, supporting cross-functional partners, and driving high-impact, AI-informed solutions. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally. 

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT YOU’LL DO

• Compose thoughtful, personalized responses to a variety of customer requests with experience in chat, email, and/or video-based customer support. 
• Provide a consultative approach to customer interactions, proactively identifying ways to help users succeed.
• Triage incoming requests and spot trends in customer issues to flag for the wider team
• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Ability to support 60-70 customers per week, providing efficient and meaningful support.
• Log, manage, and follow up on all customer support tickets
• Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved
• Confidently diagnose, reproduce, and troubleshoot technical issues (APIs, webhooks, SDKs, and more).
• Perform ad hoc tasks when requested by the client
• Proactively monitor the client’s dashboards and platforms and actively reach out to customers who need extra support with troubleshooting 
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge
• Contribute to internal projects and pilots aimed at improving teammate efficiency and the overall customer experience
• Navigate ambiguity using structured thinking, creativity, and a strong product mindset.
• Act as a mentor providing feedback, initiating upskilling, and modeling best practices 
• Coach peers through tough tickets while flagging trends that impact Support
• Share insights and improvements to help evolve how our team supports customers and collaborates internally.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction 

• Proactive and self-motivated

• Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. 

• Amenable to work on rotating shifts

YOU HAVE…

• At least a bachelor’s degree in any field you’re passionate about!
• Technical Support experience with  3–5 years in customer support and 1–2 years in SaaS, B2B, or complex product environments.
• Experience using Intercom, or similar SaaS platforms
  Experience in chat, email, and/or video-based customer support.
• Display strong communication skills and are able to break down complex topics for non-technical users.
• Technically Fluent and confident in navigating APIs, debugging workflows, and digging into systems to get to the root of an issue.
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent verbal and written communication skills
• Self-Directed and can plan your workload based on urgency and impact. 
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Curious and AI-Passionate. You're excited about the role AI plays in customer support and you stay informed on new tools, features, and workflows (specifically our AI Agent Fin).
• Ability to accept feedback gracefully and with an open mind
• Customer orientation and ability to adapt/respond to different types of character.
• Strong troubleshooting skills using logs, product tools, and impersonation features
• A Team Player & Coach. You uplift others through mentorship, thoughtful feedback, and by modeling the behaviors that make a high-performing team.
• Comfort working in fast-paced, dynamic environments where product updates are frequent

NICE TO HAVES (NOT REQUIRED)…

• Comfort with tools like GitHub, logging platforms, or browser dev tools.
• A passion for teaching, mentoring, or leveling up others in your team.
• Previous experience in a fast growing startup  environment

• Competitive compensation
• vacation leave
• HMO
• Training and development programs
• Joining a team that contributes to meaningful, high-impact projects across different areas

Application Support Engineer

We’re looking for a hands-on Application Support Engineer to support critical digital platforms across web, mobile, and kiosk environments.

This role is suited for someone who enjoys deep troubleshooting and takes ownership of production issues, rather than just routing tickets.

What you’ll be doing

• Own and resolve production incidents end to end, ensuring timely service restoration
• Perform deep troubleshooting across applications, Azure cloud services, and AEM environments
• Analyse logs to identify root causes and implement long term fixes
• Troubleshoot Azure services such as App Services, Functions, Azure SQL, and networking issues
• Support AEM production issues including publish instances, dispatcher cache, and content errors
• Investigate API failures, database connectivity, and performance bottlenecks
• Execute SQL queries and stored procedures for validation and debugging
• Collaborate with development, infrastructure, vendors, and security teams to resolve issues
• Drive preventive actions and continuous improvements to reduce recurring incidents

What we’re looking for

• Experience in application support within a production environment
• Hands on experience troubleshooting Azure services
• Exposure to or experience supporting Adobe Experience Manager AEM
• Strong problem solving skills with the ability to perform root cause analysis
• Familiarity with APIs, web applications, and system integrations
• Understanding of security concepts such as certificates, secrets, and access control
• Working knowledge of ITIL processes including incident, problem, and change management
• Strong communication skills and ability to work with cross functional teams

Nice to have

• Experience in high traffic or customer facing digital platforms
• Familiarity with monitoring or logging tools
• Experience working in fast paced or high pressure environments

Why this role

• Exposure to modern cloud environments on Azure
• Opportunity to work on business critical digital platforms
• Hands on ownership of incidents and system stability
• Collaborative environment with strong cross team interaction