Total 675 support analyst job vacancies in Information Technology category in Hong Kong

Job Summary

Contribute to the development and optimization of web applications by combining DevOps Solutions, React.js, and full stack Java skills. The role involves designing, implementing, and maintaining software solutions that meet the business requirements efficiently.

Key Responsibilities

1. Collaborate with cross functional teams to define, design, and ship new features.

2. Build and optimize web applications using react.js and full stack java technologies.

3. Implement devops practices to automate processes and improve overall software development efficiency.

4. Troubleshoot and debug applications to ensure optimal performance and reliability.

5. Conduct code reviews and provide constructive feedback to team members.

6. Stay updated on industry trends and new technologies to continuously improve development processes.

Skill Requirements

1. Proficient in devops solutions to streamline software development and deployment processes.

2. Strong experience in react.js for building interactive user interfaces.

3. Expertise in full stack java development, including backend and frontend technologies.

4. Solid understanding of database management and integration.

5. Ability to work in an agile environment and deliver high-quality code within agreed timelines.

6. Excellent problem-solving skills and attention to detail.

7. Good communication skills to collaborate effectively with team members and stakeholders.

Certifications: Relevant certifications in DevOps, React.js, or Java technologies are a plus.

KeyResponsibilities

Provide Technical Support:
Deliver day‑to‑day technical assistance for the PAY master payroll management system. This includes handling installation issues, configuration support, troubleshooting application errors, and resolving user‑reported problems.

Client & User Support:
Provide direct assistance to onsite and remote users, helping them understand system functionality, resolve queries, and navigate any usability issues. Assist clients in statutory reporting and ensure system configurations align with internal company policies.

Continuous System Maintenance:
Apply patches, perform database updates, conduct system checks, and ensure smooth system performance across all supported modules.

Vendor Coordination (L3 Support):
Act as the primary liaison with the PAY master vendor for Level‑3 technical support. This includes raising vendor tickets, coordinating investigation of complex system issues, validating fixes, testing patches, and ensuring smooth implementation of vendor‑delivered enhancements or regulatory updates. Provide timely updates to stakeholders and ensure issues are resolved within agreed timelines.

Key performance indicators :

· Delivery Timeliness: Completes development tasks, enhancements, and fixes within agreed sprint timelines and client expectations.

· System Stability: Ensures timely resolution of incidents; minimal recurring issues.

·  Client Satisfaction: Positive feedback from Temasek stakeholders for responsiveness, communication, and solution quality.

·  Compliance & Security: Meets audit and security review requirements with no major non‑compliance findings.

·   Vendor Coordination Effectiveness

Turnaround time for L3 vendor tickets raised and closed.

Quality of root‑cause analysis (RCA) and validations with vendor.

Successful and smooth deployment of vendor releases and patches.

Collaboration & Stakeholder Engagement

Effective coordination with onsite/offshore teams to resolve issues.

Smooth planning and execution of release cycles and enhancements.

Proactive communication to stakeholders on issues, risks, and scheduled updates.

Educational Qualification:
Bachelor’s degree in Computer Science, InformationTechnology, Software Engineering, or a related field.

You work as part of a team providing technical application support and maintenance across the software portfolio estate. You act as the Application Services escalation contact for the Service Hub, which serves as the IT front door in line with the firm’s established ITSM framework.

You deliver functional and technical enhancements following established processes for incidents, requests, and changes. You work closely with the Product Management team to ensure supported applications meet operational availability targets, maximise the use of product capabilities, and identify any duplicate functional overlap within the service estate.

You assist with ongoing projects to ensure successful delivery and a smooth transition into the standard BAU support model. You build effective working relationships with colleagues in the Application Services teams and across the wider IT function.

You collaborate with vendors and internal technology teams on product upgrades, issue resolution, and feature requests. You also work European shift hours to ensure support services are delivered within agreed SLAs.

Day-to-Day Responsibilities

On a day-to-day basis, you are responsible for resolving technical application issues. You work closely with the Service Hub as the third-level application support team to resolve incidents.

You create and maintain Knowledge Base Articles that provide critical information to front-line Service Hub teams. You perform ticket and trend analysis and manage application backlog lists across the software estate.

You produce MI and reporting packs and engage with suppliers and external partners delivering services. You conduct service reviews and track performance against SLA targets.

You provide application support to projects using both agile and waterfall methodologies and help transition project deliveries into operational service. Quality of service is essential in this role, along with a strong understanding of application development and an appreciation of infrastructure design. You apply strong problem-solving skills and maintain a pragmatic, solutions-focused approach.

Key Competencies

• Customer Focus – You gain insight into customer needs, identify opportunities that benefit the customer, and design solutions that effectively meet those needs.
• Effective Communication – You adjust your communication style to suit the audience and message, provide timely and relevant information, and encourage the open expression of diverse ideas and opinions.
• Action-Oriented – You take ownership of challenges, act decisively without unnecessary planning, and proactively identify new opportunities.
• Interpersonal Savvy – You build strong relationships across all levels, functions, cultures, and geographies by engaging in an open, friendly, and respectful manner.
• Commercial Awareness – You stay informed about external market trends and understand how technology can be used as a strategic differentiator.

Key Responsibilities:

• Collaborate with business stakeholders to gather, analyze, and document requirements
• Translate business needs into functional specifications and support technical design discussions
• Work closely with data engineering and development teams for implementation
• Perform data analysis and validation using SQL queries
• Ensure alignment of deliverables with business objectives and timelines
• Participate in project lifecycle activities including requirement gathering, UAT, and deployment
• Drive problem-solving initiatives with minimal supervision

Required Skills & Qualifications:

• 8–12 years of experience in Business Analysis / Data Analysis within the data domain
• Strong communication and stakeholder management skills
• Proven ability to work independently and in team-oriented environments
• Experience in writing Functional Specifications and supporting Technical Design
• Hands-on experience with SQL (basic to intermediate level)
• Strong analytical and problem-solving mindset

Preferred Skills:

• Experience working with Data Warehouse / Data Lake environments
• Exposure to Finance Risk Modeling or financial domain projects

Application Support (CMS) — IT Service & Operations

1-Year Renewable Contract (Long-term Role — Further Details Will Be Shared During the Call)

We are looking for an experienced Application Support professional to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience.

Key Responsibilities

• Oversee IT incident, request, and escalation processes, ensuring high service performance, accurate reporting, and timely service recovery.

• Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution.

• Lead post-incident reviews to identify root causes and drive continuous service improvement initiatives.

• Champion strong IT service and support standards in project environments by anticipating service impact and planning mitigation measures.

• Monitor and uphold IT service quality and performance, incorporating future business growth and project demand into capacity planning.

• Manage vendor performance through service-level governance and regular engagement.

• Lead and guide application support teams to uplift user experience and customer satisfaction.

• Establish and maintain project scorecards, performance metrics, and service reporting dashboards.

• Support audit, risk, and compliance activities for supported systems and processes.

Job Requirements

• Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in IT service management or application support within complex IT environments.
• Hands-on experience supporting Microsoft application frameworks.
• Experience supporting Linux and container-based application environments.
• Ability to read and understand SQL scripts, with working knowledge of stored procedures.
• Experience in Consulting or System Integrator environments is an advantage.
• Strong background in vendor and outsourced service provider management.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical capability with the ability to manage multiple deliverables concurrently.
• Able to work independently in a fast-paced, dynamic environment.
• Exposure to any of the following is an advantage:
  gaming management systems, CRM platforms, digital signage systems, or inventory systems.
  
• Exposure to Linux and/or Nutanix will be an added advantage

Job Description

• Manage lifecycle of suppliers’ engagement requests, ensuring all initiatives align with the strategic priorities and intended outcomes.

• Engage suppliers to understand their products and services offerings, and to establish their unique selling points / differentiators.

• Lead the preparation of assessments, briefs, and submissions for Management’s review in facilitating timely data-driven decision-making.

• Establish and maintain a rigorous tracking system to ensure all engagement milestones are logged, and follow-up actions are closed within established SLAs/deadlines.

• Oversee the collation and analysis of supplier performance data, transforming raw metrics into actionable insights for periodic management submissions.

• Conduct systematic research on the ICT industry landscape to identify trends and opportunities.

• Provide project/programme/engagement support and coordination for cross-functional activities as required to meet organizational goals.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Infocomm Technology, Computer/Electronics Engineering, or a related discipline

• At least 2 years of relevant experience in the ICT industry or related domains

• Strong communication skills (written and verbal) with the ability to engage and influence stakeholders effectively

• Good analytical, organisational, and planning skills, with the ability to work both independently and collaboratively

• Proficient in MS Office, with the ability to perform basic data analysis and reporting; experience with CRM systems and Tableau is an added advantage

This is a 1-year Contract position under People Advantage(Certis Group). We appreciate your application and regret only shortlisted candidates will be notified.

By submitting your resume, you consent to the handling of your personal data in accordance with Certis Group Privacy Policy (www.certisgroup.com/privacy-policy).

EA Personnel Name: Siti Khatijah

EA Personnel No: R22111204

EA License No: 11C3955

[Job ID: 1485521]

Responsibilities:

• Respond to user queries with a proactive service mindset, ensuring timely resolution and clear communication.
• Provide technical and non-technical support for the Singapore branch, ensuring high service standards.
• Communicate effectively with users, technical teams, and senior management.
• Report incidents accurately, including business impact and workaround measures.
• Maintain detailed logs of user requests and prepare comprehensive reports for stakeholders.
• Coordinate with L3 support teams and vendors, defining SLAs and ensuring adherence.
• Perform basic application health checks and support systems running on Windows Server or Linux Server.
• Support banking or financial applications.

Requirements:

• 5–8 years of experience in L2 Application Support, including at least 2 years in a lead role within a financial institution.
• Minimum 5 years of experience in banking services, operations, or supporting services for financial institutions.
• Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders.
• Experience with Azure DevOps and application support.
• Familiarity with IT service management principles (ITIL preferred).
• Proficiency with IT service tools such as ServiceNow and Jira.
• Strong customer service skills, problem-solving abilities, and ability to work under pressure.
• Ability to collaborate across internal teams and external providers to resolve complex issues.
• Experience supporting Japanese-speaking users in a Japan-based financial institution is an added advantage.
• Exposure to MAS Technology Risk Management framework, risk awareness, and financial institution IT infrastructure is an added advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Kota Baba

EA Personnel Reg. no.: R22106801

EA License no.: 07C5771

We are seeking a senior support engineer to drive the stability, performance, and reliability of mission-critical systems. This role is ideal for someone who enjoys solving complex production issues, working across legacy and modern cloud environments, and influencing system improvements at scale. 

You will play a key role in supporting a hybrid technology landscape—maintaining legacy platforms while contributing to a strategic migration to Microsoft Azure cloud infrastructure.

Key Responsibilities

•⁠  ⁠Own end-to-end application support (L1–L3) across production and non-production environments

•⁠  ⁠Monitor system health, performance, and availability

•⁠  ⁠Manage incidents, problems, and service requests in line with SLAs

•⁠  ⁠Perform deep-dive troubleshooting and root cause analysis (RCA)

•⁠  ⁠Implement fixes, workarounds, and minor enhancements

•⁠  ⁠Support system stability during cloud migration (Azure)

•⁠  ⁠Collaborate with vendors and internal stakeholders to resolve issues

•⁠  ⁠Maintain documentation, runbooks, and operational procedures

•⁠  ⁠Ensure compliance with IT governance, audit, and security standards

Requirements

•⁠  ⁠Minimum 7+ years in application support / production support / SRE / operations engineering

•⁠  ⁠Strong experience in incident management, RCA, and troubleshooting

•⁠  ⁠Hands-on experience supporting Java-based applications and/or .NET applications

•⁠  ⁠Experience working with databases (Sybase, SQL Server, or Azure SQL)

•⁠  ⁠Familiarity with ITIL processes (incident, problem, change)

•⁠  ⁠Exposure to cloud platforms (preferably Microsoft Azure)

•⁠  ⁠Strong communication skills with ability to engage technical & business stakeholders

Nice to Have

•⁠  ⁠Experience in enterprise or government environments

•⁠  ⁠Exposure to cloud migration or modernization projects

•⁠  ⁠Experience managing vendors or 24/7 support environments

•⁠  ⁠Familiarity with monitoring/logging tools (e.g., Splunk, Dynatrace, App Insights)

Why Join?

•⁠  ⁠Opportunity to work on large-scale, high-impact systems

•⁠  ⁠Exposure to cloud transformation (Azure)

•⁠  ⁠Collaborative environment with strong technical ownership

Responsibilities

• Gather and analyse requirements from business.
• Perform data discovery and analysis from the bank’s data platform to ensure requirements are feasible.
• Conceptualise dashboard design through wireframes and prototypes.
• Build complex visualizations in QlikView and other BI visualisation tools, that will help derive insights for user.
• Apply best practices on user interface/user experience (UI/UX)
• Support the publication of the dashboard in production.
• Conduct trainings and roadshows to promote awareness and usage from target users.
• Assist other data discovery tasks (non-dashboard related) that the team is working on.

Job requirements

• Bachelor’s degree in Business Analytics, Computer Science or equivalent.
• Knowledge in Business Intelligence (BI) tools, Visualization tools, and scripting
• Knowledge in using SQL
• Ability to convert data into meaningful information
• Good problem solving skills
• Good interpersonal, communication and presentation skills
• Effective time and stakeholder management skills

 Thankyou for your interest!

We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg

CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement andcommunications with us pursuant to this advertisement will constitute informedconsent to the collection, use and/or disclosure of personal data byManpowerGroup Singapore for the purpose of carrying out its business, incompliance with the relevant provisions of the Personal Data Protection Act2012. To learn more about ManpowerGroup's Global Privacy Policy, please visithttps://www.manpower.com.sg/privacy-policy

Responsibilities

• Elicit, analyze, and document business and technical requirements from insurance stakeholders
• Translate business requirements into functional and technical specifications
• Work closely with development, QA, architecture, and integration teams
• Perform system impact analysis for changes across insurance platforms
• Support end‑to‑end delivery across policy lifecycle (quote → bind → endorsement → renewal → claims → settlement)
• Analyze data mapping, APIs, and batch interfaces between insurance systems
• Create and maintain BRD, FRD, FSD, TSD, user stories, and acceptance criteria

Skills/Requirement

• Should have 5+ years of IT business analyst or System analyst experiences
• Well versed in new business processing rules and its impact on system requirements in terms of product illustrations and proposals management.
• Familiarity with project management approaches, tools, and phases of project SDLC.
• Use JIRA, Confluence, Figma or Miro.
• Experiences in ANY of the following areas will be more preferred:

a. Point of Sales application or Mobile Application/ Web based applications

b. SQL

c. Agile / Scrum

• LOMA Certified

Interested candidates, who wish to apply for the above position, please send in your resume to: ansari.abdulrahman@persolapac.com

PERSOL Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

We regret to inform you that only shortlisted candidates will be contacted.

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolapac.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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Work location: Central
Working hours: Monday to Friday office hours
Salary: up to $2650 per month

6 months contract (extendable to 12 months)

Job Scope:

• Support changes in the Chart of Accounts (COA) in the central system, including data verification, system testing, and process documentation
• Assist with system continuous improvement
• Assist with the maintenance of master data in the central system
• Organise and update user guides and Standard Operating Procedures

Requirements:

• Degree in Accountancy, Business, Finance, IT, Systems, or related disciplines
• 1-2 years of relevant working experience, familiar with finance processes
• Keen interest in Ops Tech roles
• Good critical thinking, problem-solving, analytical skills
• Time management skills
• Good communication and presentation skills

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

• Analyzes complex datasets to generate meaningful and actionable insights.
• Extracts, cleans, and transforms large datasets from multiple internal and external sources.
• Applies statistical analysis and data modeling techniques to identify trends, patterns, and improvement opportunities.
• Translates analytical findings into actionable recommendations to enhance business strategy and performance.
• Develops and manages Digital Control Tower dashboards, reports, and data solutions.
• Designs and builds interactive dashboards and visualizations using tools such as Tableau or Power BI.
• Creates and maintains automated reports to track and monitor key performance indicators (KPIs).
• Ensures data accuracy, consistency, and accessibility across all reporting and analytics systems.
• Collaborates closely with business stakeholders to gather requirements and define data‑driven solutions.
• Communicates insights effectively to both technical and non‑technical audiences.
• Mentors junior analysts and provides guidance on analytics best practices.
• Leads or contributes to cross‑functional analytics initiatives and projects.

Requirements:

• Holds a Degree in Data Analytics, Business Intelligence, or an equivalent qualification.
• Minimum 3–5 years of experience in data analysis or business intelligence.
• Strong proficiency in SQL and Python or R for data analysis and automation.
• Experience with data visualization tools such as Tableau or Power BI.
• Solid understanding of statistical analysis and analytical techniques.
• Experience in data cleaning, transformation, and ETL processes.
• Familiarity with databases and data warehouses (e.g., Snowflake, BigQuery, Redshift).
• Ability to work with complex datasets and generate actionable insights.
• Strong business acumen with the ability to translate data into practical business recommendations.
• Good communication and stakeholder management skills.
• Strong problem‑solving and critical thinking abilities.

Location: 
Pioneer Yard 

50 Gul Road, Singapore 629351 

(Islandwide transport provided) 

Working Hours: 
Monday – Thursday: 8:00am – 5.15pm 

Friday: 8:00am – 4.30pm 

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.  

We regret that only shortlisted candidates will be notified.  

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012. 

Core Responsibilities :-

• Requirements Gathering & Analysis: Collaborate with stakeholders to understand business needs and translate them into clear, actionable technical requirements
• Documentation: Create and maintain comprehensive business requirements documents (BRDs), functional specifications, user stories, and process flows
• Stakeholder Engagement: Facilitate meetings to gather insights and ensure alignment between business and technical teams
• Solution Design Support: Work with technical teams to evaluate solution options and ensure proposed designs meet business objectives
• API Documentation: Develop and maintain detailed API documentation to support integration and development efforts
• Testing & Quality Assurance: Support User Acceptance Testing (UAT) by creating test cases, coordinating testing activities, and validating that solutions meet requirements
• Data Analysis: Leverage SQL to extract, analyse, and interpret data to support decision-making and validate requirements
• Change Management: Assist in managing requirement changes and assessing their impact on project scope, timeline, and resources
• Continuous Improvement: Identify opportunities to streamline processes and enhance project delivery

What We're Looking For :-

• Technical Foundation: Strong foundational knowledge in Java (no need coding) and SQL
• API Expertise: Experience in utilizing and developing API documentation
• Attention to Detail: Demonstrates meticulous attention to detail in all aspects of work
• Analytical Thinking: Strong aptitude for grasping complex ideas and translating them into practical solutions
• Communication: Excellent written and verbal communication skills to engage with diverse stakeholders
• Problem-Solving: Ability to identify issues, analyse root causes, and propose effective solutions

       Beneficial Skills :-

• Agile Methodologies: Experience working in Scrum or other Agile frameworks
• API Testing: Hands-on experience with API testing tools and methodologies

      Qualifications :-

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
• 2–3 years of relevant experience in business analysis, technical analysis, or a related role

• Position : Technical Support (Electrical /IT)

• Location : Ubi

• Working hours : Monday - Friday 8.30am to 6pm

• Salary (commensurate with experience) : Up to $3800 + 14 Days Annual Leave + Variable Bonus

• Duration : Permanent

• Industry : Industrial Equipment Supplier
  

Main Responsibilities:

• Handling technical support cases on-site or through phone, Whatsapp and email

• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance.

• Escalation and liaising with Vendors on reported technical related cases.

• Conduct training or demonstrations to clients or users.

• Internal product repair and training

• Other ad-hoc activities assigned
  

Requirements:

• Min Diploma in Electrical/Electronic Engineering or IT related.

• 2 years relevant experience
  

Email to: diana@searchpersonnel.com.sg or call me at: 6398 5682 for more information.

***We do not charge our candidates nor bind them with any contract.***

Diana Okta Tio

Deputy Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

POSITION GENERAL DUTIES AND TASKS :

- Up to 4 years of IT experience

- Proven analytical abilities with solid experience in a Production Support setting.

- Strong SQL and Unix shell scripting

- Incident, problem, and service Outage management experience is Plus.

- Good Communication and Articulation Skills

- Familiarity with Teradata or Hadoop.

- Familiarity with any job scheduling tool.


Roles/Responsibilities

- Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA

- Perform root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

- Provide operational support and ensure SLI of Applications

- Proactively Identify and Identify opportunities for preventive Maintenance

- Respond on time to the queries raised by various business units

- Provide Timely updates (Status, Progress, Issues, Resolutions) to Business Stakeholders

- Participate in Disaster Recovery and Business Continuity exercise

Experience Level as below

Entry 3 - 4 years.