Total 661 support analyst job vacancies in Information Technology category in Hong Kong

Field Network Support Technician (Contract)

12-Month Contract (Renewable)

Salary : Up to $6,500 depending on experience

Location : Pioneer Rd

Industry : Oil & Gas

Our client is one of the world's largest publicly traded international oil and gas companies. They are actively looking for Field Network Support Technician to join their operations.

Job Summary:

• A hands-on, adaptable Field Network Support Technician to support infrastructure operations within a dynamic oil and gas complex.
• Field-based environment and is confident making informed decisions on the ground as well as collaborates effectively with offshore engineering teams and vendors.

Responsibilities:

• Provide on-site support for network and infrastructure incidents, including physical troubleshooting and diagnostics.
• Collect and relay technical data to offshore network engineering teams for deeper analysis and resolution.
• Escort vendors for equipment delivery, installation, and RMA handling, ensuring compliance with site protocols.
• Perform network monitoring and basic troubleshooting using tools such as ServiceNow and vendor dashboards.
• Support project execution tasks such as equipment staging, cabling, and asset lifecycle tracking.
• Ensure adherence to corporate IT standards, safety protocols, and site-specific access requirements.
• Participate in after-hours support on a rotational basis, as needed.
• Maintain accurate documentation of work performed and escalate issues appropriately.

Requirements

• 3–5 years of experience in IT infrastructure or network support roles.
• Excellent understanding of network fundamentals, including TCP/IP, routing, switching, and wireless technologies.
• Hands-on experience with network hardware (Cisco, Juniper, Fortinet, Palo Alto)and radio/wireless systems (e.g., Motorola, Aviat).
• Familiarity with ServiceNow, Windows Server, and storage platforms (NetApp, Dell EMC).
• Exposure to modern network architectures (e.g., SD-WAN, Zero Trust).
• Ability to work independently, make informed decisions, and adapt plans when field conditions change.
• Excellent communication skills to coordinate with offshore teams and local stakeholders.
• Safety-conscious and comfortable working in industrial environments (e.g., substations, operations shelters) with PPE and safety compliance are mandatory.

Lim Pey Chyi (Apple) - Apple.lim@manpower.com.sg

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA License: 02C3423

Software / Application Support Engineer (Permanent)

Why Join Us?

• Hybrid work arrangement
• Up to 18 days AL + Medical Coverage
• AWS + Variable Bonus

Join our client as a Software / Application Support Engineerand be part of a team supporting business-critical applications used by globalfinancial institutions. You’ll be the first point of contact for users,handling incidents, troubleshooting issues, and ensuring systems run smoothlyin a fast-paced production environment.

This role is ideal for candidates looking to build a strongfoundation in application support, fintech systems, and financial technology.

Working Arrangement

• Training Period:
  Mon–Thu (9:00am – 6:00pm)
• Post-Training:
  3-2-2-3 rotating shifts
• Day Shift: 8:00am – 8:00pm
• Night Shift: 8:00pm – 8:00am (WFH)

Key Responsibilities

• Provide Level 1 application support to users and resolve incidents efficiently
• Perform issue analysis and step-by-step troubleshooting
• Communicate clearly with users, internal teams, and management
• Log and track incidents, root causes, and resolutions accurately
• Escalate complex issues to Tier 2 teams with proper documentation
• Maintain and improve support documentation and troubleshooting guides
• Collaborate with technical teams on system improvements and upgrades
• Identify opportunities to improve support processes and service quality

Requirements

• Diploma or Degree in Computer Science, IT, or related field
• Willingness to work rotating shifts, including weekends and public holidays
• Strong problem-solving and analytical skills
• Good verbal and written communication skills
• Exposure to fintech or financial systems (trading, payments, blockchain, capital markets) is a plus
• Basic knowledge of HTML, Java, or scripting languages is an advantage

Interested candidates may click on apply or apply via emailto kenwi.g@scientecconsulting.com

By submitting your resume, you consent to the collection, use, and disclosureof your personal information per ScienTec’s Privacy Policy(scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence.Only shortlisted candidates will be contacted.

Kenwi Goh Jian Wee – R26159880
ScienTec Consulting Pte Ltd - 11C5781

Application Support (CMS) — IT Service & Operations

1-Year Renewable Contract (Long-term Role — Further Details Will Be Shared During the Call)

We are looking for an experienced Application Support professional to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience.

Key Responsibilities

• Oversee IT incident, request, and escalation processes, ensuring high service performance, accurate reporting, and timely service recovery.

• Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution.

• Lead post-incident reviews to identify root causes and drive continuous service improvement initiatives.

• Champion strong IT service and support standards in project environments by anticipating service impact and planning mitigation measures.

• Monitor and uphold IT service quality and performance, incorporating future business growth and project demand into capacity planning.

• Manage vendor performance through service-level governance and regular engagement.

• Lead and guide application support teams to uplift user experience and customer satisfaction.

• Establish and maintain project scorecards, performance metrics, and service reporting dashboards.

• Support audit, risk, and compliance activities for supported systems and processes.

Job Requirements

• Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in IT service management or application support within complex IT environments.
• Hands-on experience supporting Microsoft application frameworks.
• Experience supporting Linux and container-based application environments.
• Ability to read and understand SQL scripts, with working knowledge of stored procedures.
• Experience in Consulting or System Integrator environments is an advantage.
• Strong background in vendor and outsourced service provider management.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical capability with the ability to manage multiple deliverables concurrently.
• Able to work independently in a fast-paced, dynamic environment.
• Exposure to any of the following is an advantage:
  gaming management systems, CRM platforms, digital signage systems, or inventory systems.
  
• Exposure to Linux and/or Nutanix will be an added advantage

Job Summary

• We are seeking a skilled Application Support Analyst to support and enhance trade analytics systems within the financial markets domain. The role focuses on maintaining legacy applications, supporting cloud operations, and working closely with front-office users to troubleshoot and maintain financial trading systems.

Mandatory Skill-set

• Must have 3 years of experience in a production or application support in Banking environment;
• Must have strong working knowledge of Data Analytics, including troubleshooting and dashboard customization;
• Must have experience supporting or developing applications for financial trading systems;
• Experience with eFX trading platforms or an understanding of FX domain processes;
• Proven ability to remediate functional/non-functional issues in legacy platforms;
• Experience with system monitoring, patching, and cloud management.

Desired Skill-set

• Knowledge of IT Risk & Security controls and remediation planning;
• Exposure to Mosaic or other trade analytics tools, with strong analytical thinking and the ability to quickly grasp new technical concepts.
• Exposure in KDB+ (good to have but not mandatory) 

Responsibilities

• Troubleshoot and customize  eFX trading platforms/systems based on front-office user requirements;
• Resolve application and data-level issues within legacy financial systems;
• Implement functional enhancements and change requests in coordination with business users;
• Follow secure coding guidelines and ensure compliance with IT risk controls;
• Manage proactive remediation, patching, and cloud monitoring of supported platforms;
• Engage with users and stakeholders to deliver effective and timely solutions;
• Actively contribute to sprint planning, retrospectives, and process improvement initiatives.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 offices around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies.

Enterprise and Data Technology
Enterprise & Data Technology builds and advances the technology that underpins our enterprise and data capabilities. It brings together our core technology and data experts to design and deliver platforms for integration, analytics, and innovation. By combining these strengths into one coordinated group, we create seamless solutions that connect systems, improve data accessibility, and leverage AI at the platform level to enable smarter decision-making. Through modern, scalable, and secure technology, the team empowers the organisation with tools that drive insight, collaboration, and operational excellence.

What impact can you make in this role?
You will strive to build a high-performance enterprise data infrastructure, and create a results-driven approach with data products.

What will you do as a Data Business Analyst?

• Conduct requirement sessions with business users, analyze and design solutions holistically across the DSG’s offerings
• Work closely with various stakeholders such as business end-users, data vendors and data engineers to implement and support data solutions using best-of-breed technology and methodology while adhering to our data governance standards and data architecture principles
• Design testing strategies and execute end-to-end user acceptance testing of system and data changes in data solutions
• Manage end to end data management operational activities of data products, including monitoring data delivery, resolving operational incidents and providing advisory to users
• Establish a robust and scalable data operation process that encapsulate the entire data lifecycle from data registration to decommission
• Design and implement quality metrics and monitor quality of market data to ensure integrity and quality of data meets user expectations
• Set up, improve, and streamline data operations processes through analysing systems operations data (SLAs, customer satisfaction, delivery quality, team efficiency etc.) and incorporating best practices for continuous improvements and operational excellence
• Manage and maintain strong relationship with data providers (internal and external) and vendor to ensure continuous support and knowledge for existing and future data needs
• Coach and guide junior team members

What qualifications or skills should you possess in this role?  

• Possess a degree from recognized tertiary institution with at least 5 years of relevant experience in data management, finance or asset management industry, where at least 3 years are with hands-on experience in data management or data analytics or business analysis
• Experienced with the Systems Development Life Cycle implementation methodology (SDLC) and/or agile methodologies like Scrum and Kanban
• Competent in managing data warehouse, designing data models, and use of data management tools such as Oracle, Snowflake, Informatica, Denodo and data visualisation tools such as Tableau
• Knowledge of using formulas/macros in Excel or coding in Python is advantageous
• Good understanding of the principles, key controls and processes relating to data management
• Detail oriented, with strong analytical skills and enjoy complex problem solving
• Strong interpersonal and communication skills to interact with diverse stakeholders to design and develop solutions
• Self-driven, pro-active and great sense of purpose to review existing data usage with a keen eye and implement innovative solutions for greater efficiency and quality of data processing

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.     

Flexibility at GIC
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection.  At the same time, we believe that flexibility allows us to do our best work and be our best selves.  Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer 
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Learn more about our Technology Group here: 
https://gic.careers/group/technology-group/

To be considered for the role, please submit a formal application through the GIC Careers site at: https://careers.gic.com.sg/job-invite/16162/

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

About the role

We are seeking a Salesforce Data Analyst to support large-scale system integration projects involving Salesforce and multiple external systems.

You will start by assisting in data mapping and integration work between Salesforce and APIs (e.g. MuleSoft), gaining hands‑on exposure to how data flows across systems. This includes understanding Salesforce data models, integration payloads, and transformation logic.

You will also support testing activities (SIT/UAT) and work closely with experienced consultants across Salesforce, integration, and functional teams.

Over time, this role can evolve into a Business Analyst or Developer track, depending on project needs and your interests.

This role is suited for individuals who are detail-oriented, structured, and proactive, and who are interested in understanding how enterprise systems connect and operate end‑to‑end.

Responsibilities

Data Mapping & Integration Support

• Work closely with functional, integration (MuleSoft) and data migration teams to support end‑to‑end delivery.
• Assist in mapping data between Salesforce objects and external systems via APIs.
• Analyse field definitions, data structures, and relationships across systems.
• Support the documentation of data templates, mappings, transformation logic and integration requirements.
• Work with senior consultants to clarify data inconsistencies, edge cases, and validation rules.
• Review API payloads (JSON/XML) to understand how data is exchanged between systems.
• Perform data patching when required.
• Maintain clear and well-structured documentation such as data mapping sheets, integration specifications (functional level), test scenarios and results.

Requirements & Functional Support

• Support requirement discussions with business and functional teams to understand data-related needs.
• Assist in documenting simple user stories, process flows, and data-related requirements.
• Translate business requirements into structured data or integration-related inputs.

Testing & Quality Assurance

• Support requirement discussions with business and functional teams to understand data-related needs.
• Assist in documenting simple user stories, process flows, and data-related requirements.
• Translate business requirements into structured data or integration-related inputs.

Requirements

Must have skills and experience

• Interest in data, systems, or integration work.
• Strong attention to detail and ability to work with structured information.
• Ability to analyse and compare data across different sources.
• Good logical thinking and problem-solving skills.
• Able to follow through on tasks and track details consistently.
• Comfortable working with multiple teams and stakeholders.

Good to have

• Basic understanding of databases, data structures, or APIs.
• Familiarity with JSON, XML, or Excel-based data mapping.
• Exposure (academic or internship) to system integration, business analysis, or testing.
• Interest in Salesforce, cloud platforms, integration or enterprise systems.

Ways of working

• Work collaboratively within an agile, sprint-based build delivery environment.
• Learn by supporting senior consultants.
• Take ownership of assigned data mapping and testing tasks, ensuring accuracy and completeness.
• Communicate proactively on progress, issues, and dependencies.
• Be comfortable working with detailed, structured tasks that require consistency and attention.

Success measures

• Produce accurate and complete data mapping documentation with minimal supervision.
• Understand Salesforce data models and basic integration flows.
• Support testing cycles with minimal errors in data validation.
• Proactively follow up on issues and close assigned tasks.
• Communicate clearly and build working relationships across teams.
• Demonstrate reliability, attention to detail, and ownership in day‑to‑day work.

Education

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

Key Responsibilities:

• Review, validate, and manage distribution reports (e.g., production tracking, compensation reports) to ensure accuracy, timeliness, and compliance with business rules
• Analyze business data to identify patterns, trends, and insights that support decision-making and strategy execution
• Partner with stakeholders to understand business requirements, propose solutions, and support the development of new processing models
• Provide analytical insights into business processes and contribute to continuous improvement initiatives
• Lead or support system-related projects such as new implementations, system migrations, database changes, or reporting structure enhancements
• Troubleshoot issues, provide interim solutions to maintain business continuity, and recommend process improvements for efficiency and scalability

Requirements:

• Strong analytical and problem-solving skills with experience in business data analysis and reporting
• Experience in various data analytics tools eg Alteryx, Anaplan, Python, Power BI, SQL, etc

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Member of Group Manufacturing Execution System (MES) IT team. Delivering IT Services to support businesses. Study and implement technology and improve manufacturing and traceability capability. 

Adhere to Security Governance & Compliance as per Group IT Policy and Standards. 

Responsibilities:

• Ensuring smooth operation including troubleshooting and problems solving related to Manufacturing Execution System. Identify improvement areas and implement strategic solutions in time with consultation with business stakeholders.
• Work with Business stakeholders and lead strategic planning for Venture MES system to achieve business goals.
• Responsible for MES functional and technical system development, review, and certification of MES systems hardware, backup, IT Disaster Recovery Plan (DRP,) and IT Business Continuity Plans (BCP).
• To ensure system to comply with audit requirement
• Manage and evaluate IT Vendors (MES)
• Proactively propose proactive improvement & preventive monitoring
• Manage &Support IT Audit

Requirements:

• Degree in Computer Science, Information Systems, Engineering or equivalent.
• Minimum 5 years in relevant experience.
• Experience in working in a cross-functional team.
• Supervisory experience will be an added advantage.
• Experience with clustering, performance testing, BI and MES application will be an advantage.
• Strong analytical and communication skills.
• Self-motivated and a good team player.
• Knowledge in Production Planning/Capacity Planning/Material Management
• Knowledge in Work Order Management
• Knowledge in OEE/SPC/RTY
• Knowledge in Quality management and traceability requirements

If you embody the spirit of excellence, passion for discovery, innovation and enterprise, and the desire to make a difference in the world of technology and electronics, come join the Venture team!

Be Part of the Global Venture Family.

Disclaimer:

By submitting your application to Venture Corporation Limited and its group of companies, you acknowledge and agree that any personal data you provide will be processed for the purpose of evaluating your application for employment.

If you are not selected for this position, we may retain your personal data to consider you for future employment opportunities unless you inform us otherwise. Should you wish to withdraw your consent or request access to or correction of your personal data, please contact our Personal Data Protection officer by email: dataprotection@venture.com.sg For more details, please refer to our privacy policy at Personal Data Protection Policy of Venture Corporation Limited.

Venture Corporation is aware of scams involving fraudulent job offers; where individuals pose as staff representing our company and/or post fake job openings. Kindly note that the company does not make job offers until after a candidate has submitted a job application and participated in a face-to-face interview.

Please be advised that all legitimate job opportunities at Venture Corporation and our subsidiaries are listed exclusively on our official careers page and verified job portals. Any job offer that requires payment or solicits personal information in the early-stage recruitment process is likely a scam.

We urge all candidates to remain vigilant and exercise caution when approached with suspicious job offers. If you have questions about any open positions at Venture Corporation, please contact us by email: hr.singapore@venture.com.sg

Kindly note that only shortlisted profiles will be contacted.

Our client, a global technology leader specializing in search, digital platforms, cloud computing, and data-driven innovation, is seeking a Financial Data Analyst/Product Analyst to support financial reporting and analytics through data extraction, SQL scripting, and reporting automation. This role will focus on generating and transforming large financial datasets, building SQL-based reporting solutions, and delivering actionable insights to support business and finance stakeholders.

This is a fixed term contract ending on the 14 Dec 2026 with possibilities for extension thereafter

Responsibilities

• Extract, validate, and analyze financial data from databases, data warehouses, and ERP systems using SQL.
• Write and maintain SQL scripts to support reporting, data analysis, and financial insights.
• Interpret financial and operational data to identify trends, risks, and business opportunities.
• Build and maintain dashboards and reports using BI tools such as Looker, Tableau, or Power BI.
• Support recurring financial reporting, ad-hoc analysis, and reporting automation initiatives.
• Partner with Finance and cross-functional teams to ensure data accuracy and deliver actionable insights.

Requirements

• Up to 6 years of experience in Financial Analysis, Product Analytics, FP&A Analytics, Financial Data Analytics, Business Intelligence, or related roles.
• Advanced SQL skills with the ability to independently write and optimize complex queries and scripts.
• Strong analytical skills with the ability to interpret data and translate findings into business recommendations.
• Strong financial domain knowledge with experience analyzing P&L, revenue, costs, budgets, or financial performance metrics.
• Proven experience extracting and working with large datasets from platforms such as BigQuery, Snowflake, SAP, Oracle, or similar.
• Experience with Excel and BI tools such as Looker, Tableau, or Power BI.

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Infrastructure Platforms, International Services, you will play a leadership role in ensuring operational and governance stability across Southeast Asia, with primary coverage of Thailand and the Philippines. You will own local governance processes, strengthen service management rigor, and ensure strong engagement with regional and global partners. You will bring solid technical breadth to understand issues, ask the right questions, and communicate clearly—without needing deep developer or architect specialization.

Job responsibilities

• Own local technology governance for Infrastructure Platforms International across Thailand and the Philippines, ensuring consistent execution of operational controls, governance routines, and management reporting aligned to local and global standards.

• Lead and coordinate cross-functional initiatives (strategic and run-the-business) to remove delivery friction and enable product and infrastructure teams to meet service outcomes.

• Align regional execution to global objectives, ensuring priorities, processes, and governance expectations are clearly understood and adopted across Southeast Asia locations in scope.

• Serve as a senior connector across teams—build strong working relationships with regional/global partners and leverage common processes and resources to deliver against targets.

• Partner closely with Audit, Risk, Cyber & Technology Controls, and Compliance to ensure adherence to local regulatory requirements and JPMorganChase technology standards, including supporting regulatory responses and governance evidence needs.

• Strong stakeholder management skills, with demonstrated experience proactively driving timely, self-initiated 360-degree stakeholder engagement to socialize key initiatives and align priorities, maintaining a consistent customer-first focus.

• Own stakeholder communications and escalation, providing clear updates, decision points, and remediation actions to business and technology leaders.

• Oversee core service management disciplines—incident, problem, and change management—ensuring high-quality execution, effective root-cause follow-through, and sustained risk reduction.

• Support the evolution of operating models in Southeast Asia locations in scope, ensuring a clear ownership and accountability model while maintaining appropriate governance and oversight.

Required qualifications, capabilities, and skills

• Bachelor’s degree in computer science or a related technology field (or equivalent practical experience).

• 5+ years of experience in technology operations, service delivery, and/or governance in a complex enterprise environment, operating at a Vice President (or equivalent) level.

• Experience operating within regulated financial services environments, with exposure to Southeast Asia markets, including Thailand and/or the Philippines.

• Demonstrated ability to lead through influence, aligning stakeholders and driving outcomes across multiple teams and priorities.

• Strong grounding in technology service management and controls (incident/problem/change practices, availability and stability, operational hygiene, risk and issue management).

• Executive-level communication skills: able to translate technical topics into clear narratives, actions, and decisions for senior stakeholders.

• Strong judgment and ownership mindset—able to navigate ambiguity, set direction, and keep teams aligned on outcomes and timelines.

Preferred qualifications, capabilities, and skills

• Familiarity with hybrid technology environments (on-prem and public cloud) from an operational governance perspective.

• Working knowledge of the AI landscape, with the ability to identify practical opportunities to deploy AI to improve operational governance and service delivery, and the capability to create clear, well-structured prompts to achieve consistent, high-quality outcomes.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=ab2e70e92e34a682c8a241162c6acc79

Job Responsibilities:

• Plan and undertake scheduled preventive maintenance tasks.
• Develop and enhancement of Preventive Maintenance equipment checklists for Enterprise Network and UPS System.
• Perform the preventive maintenance by following PM checklist for functional checks, health checks at Clients’ premises.
• Perform basic equipment break-fix during preventive maintenance windows when required.
• Carry out basic troubleshooting, minor repair for IT enterprise products.
• Prepare preventive maintenance documentation for submission.
• Record and report equipment failure discovered during the preventive maintenance cycle.
• Provide maintenance and support for Customers' Enterprise IT Network Services.
• Perform break-fix which include troubleshooting and problem identification for any network services.
• Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
• Perform the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests.
• Work closely with Service Delivery Manager to fulfil deliverables, service report and operational request.
• Establish TAC cases with the principal vendor for complex problem until resolution.

Job Requirements:

• Good technical skills in engineering, computer and IT systems, and preferably in network. Preferably with good knowledge in any of the following areas:
• Enterprise Network products/solutions: Cisco/Alcatel Switches/routers, wireless link controller, etc.
• Network Monitoring: SolarWinds, Cisco Prime Infras, Alcatel Omni-Vista.
• Network Appliances based: Microsemi NTP Server, F5.Knowledge in ITIL processes and framework.
• CCNA / CCNP highly preferred
• Ability to engage external stakeholders to resolve site issues.
• Highly motivated and self-driven to complete assigned tasks with limited resources and tight schedule.
• Able to handle complex technical challenges and different groups of users and external vendors.
• At least 3 years of experience with successful track record in maintaining large scale IT infrastructure for Government related agencies.
• Excellent communication and interpersonal skills, with the ability to work well at all levels.
• Able to work flexible hours especially during after-office hour for scheduled maintenance windows, if required.
• Possess strong analytical skills with positive attitude.
• Required to have minimum 3 – 5 years of hands-on network technical support experience in SI Environment.
• Hands-on Experience working with LAN/WAN/WLAN which include
• Cisco Wireless, Routers, Catalyst and Nexus Switches, Firepower, IPS/IDS, ISE, ASA, ESA, WSA, SMA
• Alcatel Wireless and Omni Switch
• Arista Switches and Cloudvision
• Fortinet, Checkpoint and Palo Alto Firewalls
• SolarWinds NPM/NCM/NTA, F5 LTM and Aruba ClearPass

• Fast-paced environment
• Proven analytical and problem-solving abilities.
• Highly self-motivated and directed, with keen attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Good communication and writing skills.
• Strong customer service orientation.
• Able to work in 24 x 7 standby duties

Work location: Jurong East

About the Role

We are looking for a highly motivated L1 IT Application Support Analyst to be the first point of contact for our users. You will troubleshoot, triage, and resolve software and application issues, ensuring minimal downtime and high user satisfaction for our core business systems.

Key Responsibilities

• Incident Management: Act as the first line of defense, logging, categorizing, and prioritizing incoming support tickets via email, chat, and service desk portals.
• Troubleshooting & Triage: Investigate application errors, access issues, and performance glitches. Resolve basic issues and escalate complex bugs to L2/L3 teams.
• User Access Management: Manage user accounts, password resets, and role-based access permissions.
• System Monitoring: Monitor application health dashboards and automated alerts to proactively identify and report potential outages.
• Documentation: Maintain and update the internal knowledge base with step-by-step troubleshooting guides, FAQs, and known error databases.
• User Communication: Keep users informed on the status of their tickets and provide clear, non-technical explanations for resolutions.

Qualifications & Requirements

• Experience: 2–3 years of experience in IT Applications Support
• Technical Skills: Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk), SQL for database querying, and exposure to ERP systems
• Soft Skills: Exceptional communication, critical thinking, and a strong customer-service mindset.
• *Comfortable with a contract-renewable arrangement (yearly).

Interested candidates please click on the Apply button, or send your CV directly to yingtan@techgrid.co

Due to the volume of applicants we regret that only shortlisted applicants will be contacted.

Position : Customer Service x3

• Working Days: 5 days
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200

Requirement

• At least 1 year of experience in customer service and sales

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Position : Customer Service x3

• Working Days: 5 days
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200

Requirement

• At least 1 year of experience in customer service and sales

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Position : Customer Service x3

• Working Days: 5 days
• Working Timing: Weekdays 10am - 8pm / Weekends 10am - 5pm / Public holidays 12pm-5pm
• Working Location: Jurong East || Yishun || Tampines ||  Hougang
• Salary: $2,500 - $3,200

Requirement

• At least 1 year of experience in customer service and sales

Job Responsibilities

• Processing of credit applications and managing overall documentations required
• Acquire and manage portfolio of customers
• Gather customers’ documents  and onboarding procedures
• Enhance relationships with customers to customise loan product solutions
• Manage credit and operational risks proactively
• Provide advice on financial solutions that are tailored to customers’ needs and objectives
• Interpret customers’ needs, risk and financial objectives
• Identify suitable loan packages that fit customers’ objectives
• Achieve revenue and profitability targets set by the organisation by driving customer satisfaction
• Comply with internal and external compliance and regulatory guidelines
• Implement service and quality standards of processing of day-to-day transactions of credit servicing activities

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279