JOB MISSION
The Application Engineer Manager is responsible for the day-to-day management, training and development of Application Engineers who provide support for integration or technical projects. Help manage the P/L (profit and loss) while ensuring all client and company business needs are met.
DUTIES
· Attend meetings with customers and Project Management team to analyze and determine customer system needs and provide recommendations.
· Understand all customer commitments / contracts/ standards and ensure that all fulfilments are met to milestones and quality standards.
· Ensure new hires are trained to comply with client standards/processes.
· Work with the Design and Project Management team to engineer systems. Take overall responsibility for estimating Application Engineering tasks during projects.
· Create test plans, coordinate with commissioning team and test systems.
· Create and set up the server OS, database, application, and services in line with the client’s requirements.
· Configure the system to continue to run in an optimal state via regular archives, backups, and maintenance.
· Work with the commissioning engineers to fully test and bring the system online.
· Customize system to customers’ business model.
· Work in compliance with the company’s Health and Safety standards and requirements—with the safety of self and others in mind at all time.
SECONDARY DUTIES
· Troubleshoot system / security network related issues over the phone.
· Train customers and technicians on proposed and installed systems.
· Document and maintain system architecture and parameters based on customer standards.
· Continue to investigate new technologies that can assist our customer base and increase our productivity.
· Continue higher education in management or security industry to support management role.
· Attend industry tradeshows as needed and maintain a professional working relationship with manufacturers.
MANAGERIAL RESPONSIBILITIES
· Oversee Application Engineering team, and work together with Project Management team, to ensure client needs are met with minimal scheduling conflict.
· Identify and plan for future hiring needs.
· Responsible for initiating and participating in the hiring efforts for the Application Engineering team by alerting HR and Director of Professional Services of open positions.
· Work with Director of Professional Services to ensure company strategic policy and technological consistency is achieved globally.
· Mentor Application Engineers to enhance both technical & general business management skills.
· Empower Application Engineering team to keep up to date with current market developments and further their continuous professional development.
· Continually improve quality and efficiency within the organization.
· Schedule and coordinate Application Engineers for projects.
· Responsible for approving timesheets, expense reports and leave applications.
· Hold regular one-on-one meetings with direct reports.
· Responsible for scheduling technology training as directed by the Director of Professional Services.
· Review RFP, RFI, RFQ’s and provide feedback to ensure a successful proposal.
· Work with various teams to develop a statement of work.
· Review team-created project plans and identify deficiencies and corrective measures.
SKILLS
Customer-focused with strong written and verbal communications skills
Ability to efficiently manage people multiple tasks, activities, and events simultaneously
Strong interpersonal skills and proven ability to drive results in a multicultural and global environment.
Effective ability to prioritize, provide leadership and direction to others.
QUALIFICATIONS
· Bachelor’s degree in Computer Science or relevant industry experience.
· Minimum of five years managing a team of five or more direct reports.
