Total 6 quality control engineer job vacancies in Information Technology category in Hong Kong

The VOIP Engineer will assist in the design, implementation, and maintenance of Voice over Internet Protocol (VOIP) systems and networks. Will work closely with senior engineers to support VOIP infrastructure and ensure its reliability and performance. This role involves troubleshooting, configuring, and optimizing VOIP systems to meet business requirements. VOIP Engineer will also provide technical support to end-users and collaborate with cross-functional teams to deploy new VOIP solutions.

Key Responsibilities

• Assist in the deployment and maintenance of VOIP systems and networks.
• Configure VOIP hardware and software components, including phones, gateways, routers, and switches.
• Monitor VOIP network performance and troubleshoot issues to ensure optimal functionality.
• Provide technical support to end-users for VOIP-related problems and inquiries.
• Assist in the integration of VOIP systems with other communication technologies.

Operational Management

• Configure PBX server with Asterisk, ensuring smooth operation and optimal performance of VOIP systems.
• Utilize expertise in PBX to streamline operations and enhance functionality.
• Apply in-depth knowledge of Asterisk to troubleshoot and resolve issues promptly, minimizing downtime.
• Ensure network connectivity of all servers, workstations, telephony equipment, and other network appliances.
• Configure IP phones, GSM gateways, and PRI gateways to integrate seamlessly with VOIP infrastructure, enabling efficient communication.
• Implement procedures for backup and disaster recovery of VOIP systems, safeguarding against data loss and ensuring business continuity.
• Develop and maintain comprehensive documentation for VOIP configurations, procedures, and troubleshooting steps, facilitating knowledge transfer and training.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

As a Software Engineer, you are required to write computer codes - utilizing industry standard software development and design methodologies appropriate to the functional design. You are also required to study existing codes, improve and refactor when possible, and participate in troubleshooting exercises.

Teamwork

• Collaborate with team members including business analysts, graphic designers and other members of a project team to develop the software concept, interface design, and architecture of the software application and ultimately translate the design into codes.
• Regularly update team members on progress and time estimations to ensure smooth operations and accurate planning.
• As a responsible and active team member, you are always open to share and receive ideas, information and feedback to achieve your common goal.

Testing

• To review and test software components for adherence to the design requirements and expected system behaviour.
• The rapid growth of our customer base has pushed our team to release version updates faster than ever. To keep up with the pace, you are encouraged to embrace and implement test automation to deliver your codes with speed and quality.

Research

• Research solutions to code and performance issues.
• Study program specifications to gain deeper understanding of performance expectations and coding requirements.
• Strive to propose/experiment on technologies, methodologies, tools and components that can make the products more robust, resilient and perform beyond expectation.

Personal Development

• To continuously participate in industry events, read and potentially contribute to relevant publications to advance your professional skills and career
• You are also encouraged to pursue educational opportunities in related field while under employment.

Job Requirements

• A Bachelor’s degree in Computer Science or related field. Experience can make up for the lack of a degree.
• Creative problem-solving abilities and strong work ethic with can do attitude.
• Ability to take high-level requirements and compile them into development tasks.
• Ability to thrive in a team/collaborative environment.
• Ability to function at a fast pace with multiple deadlines.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities
• Remote work flexibility

Job Summary

Support the engineering team in developing, testing, and maintaining software applications. This internship offers hands-on experience in real-world projects, exposure to modern technologies, and an opportunity to build a strong foundation in software development.

Key Responsibilities

• Write high-quality, clean, and maintainable code under guidance, and participate in code reviews to follow best practices
• Collaborate with product managers, QA teams, and developers to ensure timely delivery of high-quality projects
• Assist in the design, development, and deployment of software systems, including distributed systems and microservices architecture
• Support debugging, troubleshooting, and resolving technical issues
• Participate in system testing, documentation, and improvement of existing applications
• Continuously learn and explore new technologies to enhance development efficiency

Requirements

• Currently pursuing a Diploma or Bachelor’s degree in Computer Science, Software Engineering, IT, or related fields
• Basic knowledge of programming concepts and software development lifecycle
• Familiarity with JavaScript and SQL
• Good problem-solving and analytical skills
• Willingness to learn, proactive attitude, and strong sense of responsibility
• Ability to work both independently and in a team environment

Preferred Qualifications

• Basic knowledge of web development (HTML, CSS, JavaScript) 
• Familiarity with version control tools such as Git 
• Exposure to frameworks or backend development is an advantage

Benefits

· Training, mentorship, and career development opportunities 

· Friendly and collaborative working environment

VoIP工程師將協助設計、實施和維護網路電話（VoIP）系統和網路。他們將與高級工程師緊密合作，支援VoIP基礎設施，確保其可靠性和性能。該職位涉及故障排除、配置和優化VoIP系統，以滿足業務需求。 VoIP工程師也將為最終用戶提供技術支持，並與跨職能團隊合作部署新的VoIP解決方案。

主要職責

• 協助部署和維護 VoIP 系統和網路。
• 設定 VoIP 硬體和軟體元件，包括電話、網關、路由器和交換器。
• 監控 VoIP 網路效能並排除故障，以確保最佳功能。
• 為最終用戶提供與 VoIP 相關問題和諮詢的技術支援。
• 協助將 VoIP 系統與其他通訊技術整合。

營運管理

• 使用 Asterisk 設定 PBX 伺服器，確保 VOIP 系統流暢運作並達到最佳效能。
• 利用PBX的專業知識來簡化操作並增強功能。
• 運用對 Asterisk 的深入了解，及時排除故障並解決問題，最大限度地減少停機時間。
• 確保所有伺服器、工作站、電話設備和其他網路設備的網路連線正常。
• 配置 IP 電話、GSM 網關和 PRI 網關，使其與 VOIP 基礎設施無縫集成，從而實現高效通訊。
• 實施VOIP系統備份和災難復原程序，防止資料遺失，確保業務連續性。
• 開發和維護 VOIP 配置、流程和故障排除步驟的綜合文檔，以促進知識轉移和培訓。

福利待遇

• 附近公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 個人發展機會

身為軟體工程師，您需要編寫電腦程式碼，並運用符合功能設計的業界標準軟體開發和設計方法。您還需要研究現有程式碼，盡可能地進行改進和重構，並參與故障排除工作。

團隊合作

• 與業務分析師、平面設計師和專案團隊的其他成員等團隊成員合作，開發軟體概念、介面設計和軟體應用程式架構，並最終將設計轉化為程式碼。
• 定期向團隊成員報告進度和時間預估，以確保順利營運和準確計畫。
• 作為一個負責任、積極主動的團隊成員，你始終樂於分享和接受想法、資訊和回饋，以實現共同目標。

測試

• 審查和測試軟體組件，以確保其符合設計要求和預期系統行為。
• 客戶群的快速成長促使我們的團隊以前所未有的速度發布版本更新。為了跟上這一步伐，我們鼓勵您採用並實施自動化測試，以快速、高品質地交付程式碼。

研究

• 研究程式碼和效能問題的解決方案。
• 仔細閱讀程序規範，以更深入地了解性能預期和編碼要求。
• 努力提出/試驗能夠使產品更加穩健、更有韌性並超越預期性能的技術、方法、工具和組件。

個人發展

• 為了持續參與行業活動、閱讀相關出版物並可能為其投稿，從而提升您的專業技能和職業發展，您需要積極投稿。
• 我們鼓勵您在工作期間尋求相關領域的教育機會。

職位要求

• 計算機科學或相關領域的學士學位。經驗可以彌補學位的不足。
• 具備創造性解決問題的能力和強烈的職業道德，並擁有積極進取的態度。
• 能夠將高層需求轉化為開發任務。
• 能夠在團隊/協作環境中取得成功。
• 能夠在快節奏的工作環境中應對多個截止日期。

福利待遇

• 附近公共交通
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 個人發展機會
• 遠距辦公的彈性

We are looking for a sharp and resourceful Support Engineer with 3 - 6 years of experience to join our team in Kuala Lumpur. You will sit at the frontline of our analytics platform investigating customer-reported issues, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why.

You will handle a wide variety of tickets across the app, from data discrepancies and marketplace integration issues to performance, UI, and reporting questions. You will own each ticket end-to-end: reproduce the issue, identify the root cause, resolve what you can independently, and engage the development team with a clear, well-documented case when escalation is required. The goal isn’t just to close tickets — it’s to ensure each issue is solved once and feeds back into a more reliable product.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in NodeJs, Typescript, React, PostgreSQL, MongoDB.
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS Cloudwatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Ability to leverage AI coding assistants to boost overall productivity.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.