Job Summary

This role is crucial for ensuring the reliable operation, maintenance, and deployment of all local IT systems, minimizing downtime, and providing excellent technical support to local staff. The ideal candidate is a hands-on problem-solver with strong technical acumen and excellent customer service skills.

Key Responsibilities

1. Technical Support and Incident Resolution:

• Provide L2 and L3 technical support for all field-related incidents and service requests, including troubleshooting hardware, software, network connectivity, and specialized site equipment (e.g., POS systems, local servers, IP cameras).

• Perform timely diagnosis, repair, and replacement of failed IT equipment, managing local spare parts inventory and logistics.

• Document all support activities, resolutions, and technical findings accurately in the IT Service Management (ITSM) system.

• Act as the technical point of contact during major site-specific incidents, ensuring effective communication and quick resolution.

2. Infrastructure Maintenance and Deployment:

• Perform regular preventative maintenance on local network closets, servers, and endpoint hardware, ensuring systems are patched, secured, and running optimally.

• Execute standardized equipment deployments for new site openings, technology refreshes, and site closure/decommissioning projects, adhering strictly to central IT standards.

• Manage local user accounts, access controls, and security policies as mandated by the central IT Security team.

• Collaborate with centralized Infrastructure and Networking teams on remote diagnostics, troubleshooting, and scheduled upgrades.

3. Asset Management and Documentation:

• Maintain accurate inventory records of all IT assets at assigned field locations, tracking asset lifecycle from deployment to disposal.

• Create and update technical documentation, knowledge base articles, and site-specific runbooks to empower local staff and improve First Call Resolution (FCR) rates.

• Ensure local compliance with corporate IT policies, licensing requirements, and physical security standards for IT equipment.

Qualifications

Technical Skills

• 3+ years of hands-on experience in IT Support, Field Service Engineering, or Systems Administration supporting a multi-site environment.

• Strong proficiency in troubleshooting PC/laptop hardware, operating systems (Windows 10/11), and common enterprise applications.

• Solid working knowledge of network fundamentals (TCP/IP, DNS, DHCP, basic routing, and switching) and remote access technologies (VPN).

• Experience with managing and troubleshooting specialized field equipment (e.g., Point-of-Sale/POS systems, local printers, industrial scanners).

• Experience with Active Directory and basic server maintenance/virtualization (VMware/Hyper-V).

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are highly desirable.

Professional Skills

• Excellent customer service, communication, and interpersonal skills, with the ability to clearly explain technical issues to non-technical users.

• Proven ability to work independently, prioritize tasks, and manage time effectively in a dynamic environment.

• Willingness to travel to assigned sites as required for installations, break-fix, and maintenance.

We are seeking an experienced Data Architecture & Innovation specialist to drive enterprise-wide data and innovation initiatives across the organization.

This role will be responsible for shaping the enterprise data landscape, governing data architecture, evaluating emerging technologies, and driving business transformation through innovative solutions. The successful candidate will work closely with business and technology stakeholders to deliver scalable, future-ready platforms and improve operational efficiency.

Key Responsibilities

Data Architecture & Technology Innovation

• Define and govern enterprise data architecture, including Data Fabric and integration frameworks.
• Evaluate and implement emerging technologies such as AI, IoT, automation, and advanced analytics platforms.
• Drive enterprise-wide data transformation initiatives and technology adoption.

Data Platforms & Integration

• Oversee the architecture and integration of enterprise data platforms and interfaces.
• Collaborate with internal teams and technology partners to ensure scalable, secure, and efficient data solutions.
• Establish best practices for data integration, interoperability, and platform governance.

Business Transformation & Process Optimisation

• Identify opportunities to improve business processes through technology, automation, and AI-driven solutions.
• Lead initiatives to improve operational efficiency and deliver measurable business value.
• Develop and execute innovation roadmaps aligned with business objectives.

Stakeholder & Vendor Management

• Partner closely with business, IT, and external vendors to deliver strategic technology initiatives.
• Present recommendations, architecture designs, and innovation strategies to senior management.
• Manage vendor engagements, project deliverables, and implementation activities.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Minimum 7 years of experience in Data Architecture, Enterprise Architecture, Data Platforms, or Technology Innovation.
• Strong experience in enterprise data architecture, data platforms, and integration technologies.
• Experience with Data Fabric architectures, data integration frameworks, and enterprise data ecosystems.
• Good understanding of emerging technologies such as AI, automation, IoT, and advanced analytics.
• Experience with analytics and visualization tools such as Tableau and Power BI will be advantageous.
• Strong stakeholder management, communication, and project leadership skills.
• Experience in process optimisation, digital transformation, or enterprise innovation initiatives is highly preferred.

Preferred Skills

• Knowledge of automation technologies and RPA solutions.
• Familiarity with enterprise architecture principles and governance frameworks.
• Exposure to Lean, Six Sigma, or process improvement methodologies will be an advantage.

Those who are keen for the role and would like to discuss the opportunity further, please click "Apply Now" or email Kin Long at kinlong.fok@quesscorp.sg with your updated CV.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Quess Selection & Services Pte Ltd

EA Licence No: 23C2060 | EAP Registration No: R2095054

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

 Position Summary  

The Client Technology Manager (CTM) position is a high impact hands-on leadership role, responsible for delivering our IT managed services to a portfolio of client accounts with the support of a dedicated technical team. The successful CTM will manage customer relationships, expectations, and liaise to internal communities and stakeholders to ensure customer success. In this dynamic customer-facing, process- oriented role, you will participate in safeguarding our revenue, retaining our clients, growing our accounts, and spearheading projects to modernize client infrastructure. 

In this role, you may be dedicated to one of our flagship clients or support multiple clients.  

 Position Responsibilities  

• Oversee technology services for a portfolio of ECI clients. 

• Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level strategic meetings. 

• Develop and maintain a deep functional knowledge of customer’s goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment. 

• Provide client-based feedback to ECI management on new needs not currently addressed within the ECI Platform with a focus on continuous improvements and enhancements. 

• Assist with client facing budget forecasting, financial cost analysis reports and documentation. 

• Engage with client compliance team members to provide security recommendations which cover both business and regulatory needs. 

• Enable clients using latest technology trends surrounding Information Security and Cloud Services (IaaS/SaaS) 

• Drive customer satisfaction through support case evaluation, task management and recurring client engagement. 

• Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades, which include mail system migrations, cloud site migrations, new office constructions and new technology deployments. 

• Hands-on support of client configurations as they pertain to in-house proprietary standards and best practices. 

• Participate in vendor due-diligence exercises, security reviews, data integrity & availability services. 

• Manage a team of Field Service Engineers and Senior Systems Engineers in supporting the client portfolios and their distributed workforce. 

• Be accountable for client technical escalations and subsequent resolutions. Serve as a main point of contact and act as an escalation point to engineers. 

• Other duties as assigned. 

 Position Requirements  

• Bachelor’s degree in information technology or related field, or 5+ years comparable experience in technology related, customer-facing role. 

• 2+ years of experience in a people management capacity 
  ·        Experience in technical projectmanagement as appliedto data/infrastructure migrations, relocations, major system upgrades, and new site deployments.

  ·        Advanced knowledgeof Microsoft Operating Systems such as Windows Serverand Windows 10/11

  ·        Administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure

  ·        Extensive experience in administration of e-mail platforms and security integrations such as Exchange Online, Google Workspace,Proofpoint Essentials, and Mimecast

  ·        Experience in virtualization administration on platforms such as VMwarevSphere and Hyper-V

  ·        Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies usingvendors such as Cisco, Palo Alto Networks, and Meraki

  ·        Proficient in incident responsemanagement during securityevents and high-priority escalations, as well as disaster recovery and businesscontinuity activations

  ·        Exceptional writtenand oral communication skills

  ·        Exceptional interpersonal skills, with a focus on rapport-building and managing expectations.

  ·        Highly self-motivated and directed, in a fast-paced team environment.

  ·        Sharp attention to detail with proven analytical and critical thinkingskills

  ·        Effective time management and excellent prioritization skills

   Preferred Experience                                                                                                                                                                                  

  ·        Experience with Managed ServiceProviders (MSP) preferred.

  ·        Amazon Web Services (AWS) or GoogleCloud Platform (GCP) administration experience preferred.

  ·        Financial ServicesIndustry experience a plus

  ·        Certifications in cloud services,network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP a plus but notrequired.

   Working Conditions                                                                                                                                                              

  ·        Ability to work in an independent environment with moderatesupervision.

  ·        Ability to work undera moderate noise level (i.e., working on an open floor with printers, telephones, and computers)

  ·        Ability to travel for business and work beyondnormal business hourswhen necessary.

  ·        Ability to be flexibleand successfully respondto multiple work pressures.

  ·        Sitting for extended periodsof time

  ·        Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools,and to handle other computercomponents.

  ·        Lifting and transporting of moderately heavyobjects, such as computers and peripherals

We are seeking an experienced IT Security Manager (ITSM) to lead the implementation of IT Security Strategy across on-premises and cloud environments. The ideal candidate will work closely with internal IT teams and external vendors to uphold and enhance our cybersecurity posture.

Key Responsibilities:

1. Incident Response & Security Monitoring

• Work closely with SIRO/SIRM, IT Security Officer (ITSO) and SOC to monitor, detect, and respond to threats on-premises and on cloud.
• Lead Security Incident Response (IR) and post-mortem analyses for cybersecurity incidents arising from security threat events.
• Stay current with emerging threats, vulnerabilities, and threat intelligence related to cloud platforms.
• Disseminate security advisories, threat intelligence reports, security directives, and patch recommendations promptly to the relevant stakeholders in the agencies.
• Partake in tabletop exercises, security risk management activities, audits and third-party assessments to enhance incident response readiness.

2. Security Product Management

• Monitor security events on SIEM (e.g. Splunk, Cortex, Exa beam), perform event triage and analysis.
• Perform Vulnerability Assessments (Tenable Nessus) on applications (e.g. web client/server, mobile apps), networking and computing devices (e.g. firmware, Operating System).

3. Security Governance & Compliance

• Lead and conduct periodic security reviews to ensure adherence to IT Security Policies, Standards, Controls and industry best practices.
• Recommend and implement security initiatives and enhancement based on findings from tabletop exercises (TTX) and audits.
• Monitor and ensure compliance with secure configuration standards across network, systems and endpoint (i.e. CIS Hardening) at agencies.
• Analyse Vulnerability Assessment (VA) scan results, track and report remediation status according to the stipulated timeframe.

4. Network, Systems and Endpoint Security

• Manage, configure, and optimize security tools and platforms to ensure effective integration with network and IT infrastructure.
• Manage network, system, endpoint and runtime security of on-premises and cloud environments.
• Perform regular reviews of accounts for both on-premises and on cloud systems/applications.

5. Documentation and Reporting

• Implement and update security policies, technical baselines, Standard Operating Procedures (SOPs).
• Maintain documentation of security incidents, vulnerability assessments, security checklist, security controls and policies.
• Prepare and deliver regular reports to update security performance metrics, incident trends, compliance status and risk mitigation efforts.
• Ensure timely escalation and reporting of cybersecurity incidents to management and stakeholders.

6. Collaboration and Stakeholder Management

• Provide guidance and mentor a team of IT Security Officers (ITSOs).
• Collaborate with various IT teams (e.g. Infrastructure, Applications, Project) and external vendors to implement and maintain security controls and measures.
• Act as the key liaison with stakeholders (e.g. SIRO/SIRM, IT, Application Teams) and cloud service providers to align security practices with organizational cybersecurity strategies and compliance requirements.

Requirements:

Education & Experience

• Bachelor’s degree in information security, Computer Science, or related field.
• Minimum 5 years of experience in IT Security leadership role, with preferably 1 year in Cloud Security.
• Singaporean only.

Technical Skills

• Hands-on experience with security tools (e.g. SIEM, WAF, AV, EDR, PAM, DAM).
• Deep understanding of vulnerability management, threat analysis, and incident response processes.
• Good understanding of secure network design, endpoint security, and system hardening techniques.
• Familiarity with ICT security compliance frameworks, cybersecurity standards, and risk management practices.
• Familiar with IaC security (e.g. Terraform, CloudFormation) and CI/CD security.

Certifications

• Professional certifications such as CISSP or CISM or CISA is a must.
• Cloud certifications such as CCSP, AWS Certified Security, Specialty, Azure Security Engineer Associate or equivalent would be advantageous.

Other Skills

• Strong analytical and problem-solving skills with attention to detail.
• Effective communication skills, both written and verbal, with the ability to clearly articulate security risks and recommendations.
• Ability to work independently with minimal supervision and collaboratively within a team in a dynamic and fast-paced environment.
• Proactive mindset with a continuous improvement attitude towards cybersecurity operations.

What You’ll Be Doing:

• Design, develop and deploy AI/ML/Gen AI solutions in areas including the consumer utilities app, electric vehicle charging, grid planning and monitoring, asset optimization, billing operations, work site safety and customer experience.
• Engage business stakeholders to understand user requirements, leverage domain knowledge, drive project targets and deliver business value.
• Work closely with data engineers, business analysts, product owners, UX designers, AI engineers and software engineers to adopt iterative, agile AI delivery framework.
• Establish and implement AI governance practices, including model documentation, validation, explainability, security guardrails, performance monitoring and ethical considerations.
• Monitor and evaluate emerging AI tools, frameworks, and vendor solutions for internal adoption.

What You’ll Need:
We are looking for Passion and Proficiency

• Experience in building and deploying ML models, including LLMs, RAG, and AI agents
• Strong skills in Python, data pipelines, model integration, deployment, and monitoring
• Proficient in data wrangling, feature engineering, and deriving insights from large datasets
• Knowledge of model explainability, bias mitigation and responsible AI practices
• Ability to translate business needs into AI solutions and deliver in agile, cross-functional teams
• Bachelor of Computer Science/Engineering, Data Analytics & AI or other related area

What Make You Stand Out:

• Ability to actively engage stakeholders, navigate dynamic complexities, lead end-to-end project delivery and manage work of team members.
• Experience deploying Gen AI models to production, including containerization (Docker), APIs, and cloud platforms (AWS, Azure, or GCP).
• Familiarity with governance frameworks like Singapore’s Model AI Governance Framework, EU AI Act, or NIST AI Risk Framework.
• Knowledge in energy tech or related domain.

If the above role is a good fit for you, or if you know anyone who might be good for the role, please get in touch with an updated CV and I'll be in touch!

EA Reg Number: R1660446

EA License Number: 07C3924 

Company Registration No: 200609504D

• Perform logical and physical database design and creation, changes or removal of database, provide technical consultancy and advice on the usage of database software, advise application developers and owners on optimisation of database usage, SQL code and monitor availability of database, listener and other related processes;

• Review all daily logs, database alerts, database export logs, scheduled job logs;
• Perform database backups at frequency and within the timeframe as specified;
• Perform database recovery within the timeframe as defined; and
• Perform annual database recovery test on selected databases as determined.
• develop, review, test, implement and monitor database backup and recovery jobs, procedures and schedules.
• Plan and schedule regular database housekeeping and maintenance activities necessary to keep the database in a healthy state and at optimum performance.

Job Requirements:

• Degree in Computer Science or Information Technology
• At least three (3) years of experience in Oracle Database administration; and Oracle Database Administrator Certified Professional or at least three (3) years of experience in SQL Database Administration.
• Prior experience in large scale projects or System Integrator environment

Interested candidate please click "APPLY" to begin your job search journey.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Tech Services Pte Ltd
UEN No. 202233837K

About the Role

We are looking for a meticulous and detail-oriented Data Entry Associate to support our Clients, Export Department of a leading global logistics company. This is a 3-month contract role based in Changi South, suitable for entry-level candidates who are organized, quick to learn, and comfortable working in a structured environment.

Key Responsibilities

• Perform accurate and timely data entry of export shipment records into internal systems
• Verify and update shipping documentation and export-related data
• Liaise with internal teams to ensure data completeness and accuracy
• Generate and maintain reports using MS Excel
• Assist with general administrative and operational support for the Export Department

Requirements

• Proficient in Microsoft Excel (e.g. formulas, data sorting, vlookup)
• Good typing speed with a high level of accuracy
• Meticulous, responsible, and able to work independently
• Able to commit to a 3-month contract

Salary: $2,300 per month
Location: Changi South
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Contract Duration: 3 months (commitment required)

*On-the-job training provided

• Exposure to the export operations of an established global logistics organization

*We regret that only shortlisted candidates will be notified.*

Liz Ooi Li Chen
EA Registration No.: R1104561
Recruit Express Services Pte Ltd
EA Licence No.: 13C6614

Overview
Our client is seeking for an Application Support Engineer to provide operational and user support for mission-critical HR systems. The successful candidate will be responsible for managing service requests, troubleshooting system issues, maintaining knowledge repositories, and ensuring the smooth operation of enterprise applications.

This role is ideal for candidates with application support, production support, helpdesk, or SAP HCM experience who enjoy problem-solving and delivering high-quality user support in a structured environment.

Responsibilities

• Manage and resolve application incidents, service requests, and user enquiries within agreed service levels.
• Ensure all requests are accurately logged, categorised, tracked, followed up, and closed in a timely manner.
• Investigate system issues, identify root causes, and provide effective resolutions or workarounds.
• Support users via phone, email, and ticketing systems.
• Develop and maintain a knowledge base comprising FAQs, troubleshooting guides, processes, procedures, and case studies.
• Ensure support documentation remains accurate and up to date.
• Disseminate system-related communications, including planned maintenance, downtime notifications, software provisioning instructions, and system enhancements.
• Analyse support tickets and trends to identify recurring issues and recommend process improvements.
• Prepare regular helpdesk and support reports, including recommendations to reduce incident recurrence.
• Support audit requests by retrieving system records and relevant support information.
• Review and enhance support processes and operational procedures when required.
• Collaborate with business users, project teams, and technical teams to resolve issues and improve service delivery.
• Participate in operational reviews and support initiatives as assigned.

Requirements

• Diploma or Degree in Computer Science, Information Systems, Engineering, or a related discipline.
• Minimum 2 years of experience in Application Support, Production Support, Helpdesk, or IT Support roles.
• Good knowledge of information technology and enterprise application support.
• Experience with SAP HCM ERP is good to have.
• Familiarity with incident management, ticketing systems, and service management processes.
• Good troubleshooting, analytical, and root cause analysis skills.
• Excellent verbal and written communication skills.
• Customer-focused, proactive, and able to work independently.
• Good attention to detail with a commitment to service excellence.

Thankyou for your interest!

We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg

CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement andcommunications with us pursuant to this advertisement will constitute informedconsent to the collection, use and/or disclosure of personal data byManpowerGroup Singapore for the purpose of carrying out its business, incompliance with the relevant provisions of the Personal Data Protection Act2012. To learn more about ManpowerGroup's Global Privacy Policy, please visithttps://www.manpower.com.sg/privacy-policy

Role and Responsibilities:

• Design, develop, and implement ITOM (Discovery and Service Mapping) and ITAM (SAM & HAM) solutions within the ServiceNow platform.
• Collaborate with stakeholders to gather requirements and ensure alignment with business needs.
• Configure and customize ServiceNow applications and modules, including Discovery, Asset Management, and Configuration Management Database (CMDB).
• Develop workflows, business rules, and scripts to automate processes and improve operational efficiency.
• Create new custom patterns as required for Discovery.
• Understand infrastructure components and their integration within ServiceNow
• Integrate ServiceNow with other tools and systems using APIs and web services.
• Conduct testing and quality assurance to ensure the reliability of developed solutions.
• Provide ongoing support and troubleshooting for ServiceNow applications and services.
• Ensure compliance with ITIL best practices and organizational policies.
• Document solutions, processes, and changes for knowledge management and training purposes.
• Stay updated on ServiceNow features and enhancements to leverage new capabilities

Requirements:

• Bachelor’s degree in Science, Computer Science, Information Technology, Engineering or a related field
• 8+ years of experience in ServiceNow development
• Strong expertise in ITOM and ITAM processes and best practices.
• Proficient in ServiceNow scripting languages (JavaScript, HTML, CSS) and related technologies.
• Experience with ServiceNow modules, particularly Discovery and Asset Management.
• Familiarity with ITIL framework and its application within ServiceNow.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, with the ability to work effectively with cross-functional teams.
• ServiceNow Certified Application Developer (CAD), Certified System Administrator (CSA), CIS-Discovery, CIS-HAM, and CIS-SAM certifications are a plus

⚡ Technical Manager – Primary Systems

About the Role

We are seeking a Senior Information Technology Support Manager with deep expertise in Oracle UIM to lead solution design, development, and support for telecom OSS/BSS environments. This role focuses on delivering scalable inventory solutions, driving system integration, and ensuring operational excellence across complex enterprise landscapes.

Key Responsibilities

• Translate inventory and business requirements into high-quality technical design documents

• Design and develop Oracle UIM cartridges using Design Studio aligned with defined architecture

• Model logical and physical inventory structures within UIM systems

• Support integration of Oracle UIM with OSS/BSS platforms and third-party systems

• Manage code build, deployment, and release activities across development and testing environments

• Troubleshoot, debug, and optimize UIM applications, web services, and integrations

• Collaborate with cross-functional teams to ensure seamless upstream and downstream system integration

• Provide technical leadership and guidance for delivery, support, and continuous improvement initiatives

Required Qualifications

• Strong hands-on experience with Oracle Communications Unified Inventory Management (UIM)

• Deep knowledge of Java, J2EE, Spring Boot, REST APIs, Oracle ADF, and microservices architecture

• Experience developing UIM cartridges using Oracle Communications Design Studio

• Proven experience in integrating UIM with OSS/BSS and third-party systems

• Knowledge of UIM APIs, rulesets, extension points, and web services (SOAP/REST, JMS)

• Experience with database technologies (Oracle Database, PL/SQL) and Unix environments

• Strong troubleshooting, analytical, and debugging skills

• Ability to work independently and manage complex technical problem-solving

Preferred Qualifications

• Experience with AWS services and Kubernetes-based deployments

• Understanding of Performance and Fault Management in telecom environments

• Knowledge of Oracle RODOD/RSDOD solutions

• Experience managing service order and engineering order workflows

• Familiarity with Git and modern CI/CD practices

• Leadership experience with team coordination and stakeholder engagement

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

About the Role

We are seeking a Senior Information Technology Support Manager to lead the development, deployment, and support of Oracle OSM-based solutions within telecom OSS/BSS environments. This role is critical in ensuring stable operations, high-quality delivery, and continuous improvement of order management systems in complex enterprise landscapes.

Key Responsibilities

• Lead development, enhancement, and support of Oracle OSM solutions aligned with business requirements

• Design, develop, and maintain OSM cartridges using OSM 7.4.x

• Drive troubleshooting, debugging, and issue resolution across production and non-production environments

• Manage deployment activities, including release planning, version control, and environment promotion

• Implement and maintain automation plugins using XQuery and Java

• Collaborate with cross-functional teams to ensure smooth integration across OSS/BSS systems

• Provide technical leadership and guidance to development and support teams

• Engage with stakeholders to ensure effective communication and timely delivery of solutions

Required Qualifications

• Strong expertise in Oracle OSM development and OSS/BSS concepts

• Hands-on experience developing and maintaining OSM cartridges (OSM 7.4.x)

• Proficiency in Oracle Communications Design Studio

• Experience in automation plugin development using XQuery and Java

• Hands-on experience in deployment, release management, and production support

• Good understanding of PSR Model and Order Transformation Manager

• Knowledge of WebLogic administration and OSM installation

• Experience with version control, branching, and release management processes

• Strong analytical, debugging, and problem-solving skills

• Effective communication and stakeholder management skills

Preferred Qualifications

• Domain knowledge in broadband and dark fibre technologies

• Knowledge of cartridge versioning and lifecycle management

• Understanding of message flows across systems and integration patterns within OSM

• Experience in scripting for build and deployment automation

• Leadership experience with team coordination in delivery environments

About the Company / Team

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

About the Role

We are seeking a strategic and hands-on analytics leader to drive the end-to-end delivery of data insights that inform business decisions and organisational strategy. This role combines leadership, advanced analytics, and stakeholder engagement to unlock the value of data and translate it into meaningful outcomes.

You will lead a high-performing team to turn complex data into clear, actionable insights, while partnering with internal and external stakeholders to strengthen data-driven decision-making.

Key Responsibilities

Analytics Leadership & Delivery

• Lead the compilation, analysis and reporting of key performance indicators, ensuring timely and accurate insights delivery
• Translate complex datasets into actionable recommendations for business and industry stakeholders
• Oversee data cleaning, ingestion, transformation and analysis across multiple data sources

Strategy & Insight Generation

• Design and drive analytics strategies using both quantitative and qualitative methodologies
• Apply statistical techniques, forecasting models and data visualisation tools to generate insights
• Identify trends and emerging issues to guide strategic decision-making

Stakeholder Management & Collaboration

• Partner with cross-functional teams, including product, engineering and business stakeholders
• Coordinate with Whole-of-Government (WOG) agencies and external partners on data initiatives
• Provide advisory on data, analytics and economic impact assessments

Operations & Governance

• Oversee reporting cycles, publications and stakeholder data requests
• Ensure high standards of data governance, quality and integrity
• Manage vendors, contracts and end-to-end data operations

Team Leadership

• Lead, mentor and develop a high-performing analytics team
• Foster a culture of innovation, collaboration and continuous learning
• Guide the team in aligning analytics outputs with organisational priorities

What We’re Looking For

Experience & Expertise

• Minimum 8 years’ experience in data analytics, including at least 3 years in a leadership role
• Strong foundation in analytics, statistics, economics, applied mathematics or related disciplines
• Proven experience in data wrangling, modelling, visualisation and insight generation
• Familiarity with statistical modelling, forecasting and market research methodologies

Technical Skills

• Proficiency in analytics tools such as Python, R and SQL
• Experience working with large, complex datasets and multiple data sources
• Ability to integrate analytics outputs into dashboards or platforms

Business & Communication

• Strong ability to translate data into business value and strategic recommendations
• Confident communicator with experience engaging senior stakeholders
• Proven ability to influence and collaborate across diverse teams

Personal Attributes

• Strong analytical thinking with attention to detail
• Self-driven and adaptable in fast-paced environments
• Effective project and stakeholder management skills
• Curious mindset with a passion for learning and innovation

Preferred (but not essential)

• Experience in client-side research or applied analytics environments
• Knowledge of economic impact analysis or cost-benefit assessment

Why Join Us

• Shape strategic decisions through impactful data insights
• Lead meaningful analytics work with real-world outcomes
• Work with diverse stakeholders across industries and sectors
• Grow and develop a high-performing analytics team

"Interested applicants, please email your resume to jacky.wong@persolapac.com or WhatsApp+65 9118 4028 for a confidential discussion about the role."

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and CV, you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at sg.dataprotection@persolapac.com Please feel free to contact us if you have any queries. 

EA License No: 01C4934 PERSOL Singapore Pte Ltd

EA Personnel No: R1107106

Wong Chee Ann Jacky

Meta designs, builds, leases and operates innovative and efficient data centers. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring capacity availability, speed to market, risk management, flexibility, and capital and operational cost efficiency. Meta is seeking an experienced, organized and driven development (program) manager to join the Data Center Site Development team and help build our rapidly scaling data center portfolio.

A successful Development Manager candidate demonstrates the ability to think both analytically and strategically, to dive into the details and also assess projects from a global view, and to develop creative solutions and navigate the challenges that accompany projects of large magnitude and scale. The Development Manager is also an experienced project manager who communicates effectively, forms partnerships, and influences and drives desired outcomes with internal and external stakeholders.

Responsibilities

• Site Evaluation & Selection
• Evaluate opportunities for new data center sites, campus expansions, and strategic land acquisitions by conducting market assessments, including analysis of power availability, fiber connectivity, labor markets, land costs, tax environments, and natural hazard exposure
• Lead the diligence and development process to vet prospective sites and assess site risks and opportunities by analyzing regional and site-specific information pertaining to:
• Permitting and land-use data
• Federal, state, and local tax structures, incentive programs, abatement opportunities, enterprise zone designations, and economic development agreements
• Energy availability, cost, and reliability — including renewable energy procurement pathways, grid capacity, interconnection timelines, and utility rate structures — as well as water supply, capacity, and long-term sustainability
• Natural hazard, floodplain, seismic, and climatological data
• Legal, physical risk, and financial implications, including title encumbrances, easement constraints, environmental liabilities, and geotechnical conditions
• Develop and maintain site evaluation scorecards and comparative frameworks that enable data-driven decision-making across multiple candidate locations
• Conduct preliminary desktop and in-person site visits to validate data findings and assess physical site conditions, access, and surrounding land use compatibility
• Regulatory & Permitting
• Facilitate compliance efforts related to real estate, land use, and utility regulatory matters
• Facilitate application and management of environmental permitting processes, including preparation of environmental impact assessments, stormwater management plans, wetland delineation reviews, air quality permits, noise studies, and endangered species consultations
• Facilitate interpretation of regulations and assess their impact on Meta's data center footprint, operations, and future expansion plans
• Monitor legislative and policy developments related to energy, water, land use, and data center operations, proactively identifying risks and opportunities for Meta's portfolio
• Ensure ongoing compliance with all conditions of approval, permit requirements, and development agreements throughout the construction and operational lifecycle of each site
• Utility & Infrastructure Negotiations
• Facilitate negotiations with electric utility companies to secure reliable, cost-effective power supply agreements, including terms related to capacity, redundancy, rate structures, renewable energy commitments, interconnection timelines, and infrastructure cost-sharing
• Facilitate negotiations with water and wastewater utility providers to establish supply agreements, secure adequate capacity for cooling and operational needs, and ensure compliance with discharge and conservation requirements
• Maintain strong working relationships with utility planning and engineering teams to stay ahead of infrastructure constraints and future capacity limitations
• Advocate for infrastructure improvements or upgrades necessary to support data center development, including transmission line extensions, substation upgrades, and water main improvements
• Stakeholder coordination & communication:
• Take the lead role in organizing cross-functional communications and tracking progress toward on-time delivery of projects by key internal and external stakeholders in support of site selection and development efforts
• Work closely with the Site Selection Manager and other key project team members to ensure alignment among all internal stakeholders and to identify creative, efficient ways to overcome obstacles in the site development process
• Coordinate cross-functional responses to external parties such as government authorities, utility companies, regulatory bodies, industry associations, economic development organizations, and community groups
• Serve as the primary liaison between internal teams and external consultants (land-use attorneys, environmental engineers, civil engineers, lobbyists, and real estate brokers) to ensure deliverables are completed on time and to specification
• Facilitate regular project status meetings, maintain action item trackers, and produce executive-level progress reports for leadership review
• Strategy & Portfolio Management
• Support the development of Meta's near-term and long-term data center location strategy and leased portfolio plan
• Support the preparation of project recommendations, business cases, and investment proposals for presentation to senior management for approval
• Support a portfolio of existing sites under construction or in operation to facilitate on-time and quality delivery
• Track and monitor ongoing site development activities, including agreement management, milestone tracking, financial obligation compliance, and renewal/amendment negotiations
• Maintain a comprehensive database of site-specific entitlements, permits, agreements, and regulatory commitments for all sites within the assigned portfolio
• Process Improvement & Tools
• Develop scalable, efficient tools and processes to improve delivery, communication, and knowledge management for data center site development activity
• Create and maintain standardized templates, checklists, and workflows for site evaluation, permitting, and stakeholder engagement
• Identify opportunities to leverage technology to enhance team productivity and decision-making
• Document lessons learned from completed projects and incorporate best practices into future development activities
• This role requires 25-50% travel

Minimum Qualifications

• Bachelor's degree in Real Estate, Engineering, Computer Science, Operations or Business
• 5+ years of experience in critical facility site development, commercial real estate development, infrastructure development, data center site selection, or equivalent experience
• Experience in managing multiple projects and coordinating with internal staff, external consultants, vendors, and other stakeholders across multiple time zones
• Experience with a range of project management tools and software, (e.g., Google Suite, Excel, PowerPoint, project management software, etc.)

Preferred Qualifications

• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• 7+ years of experience in critical facility site development, commercial real estate development, infrastructure development, data center site selection, or equivalent experience
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Advanced / Master’s degree in the academic fields listed above
• 7+ years of experience with evaluation and planning for land use diligence, power and water utilities, cooling technology, site development, entitlements, permitting

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

The Technical Delivery Manager is responsible for overseeing the delivery of IT projects and services to clients. This role involves managing a team of technical professionals, coordinating with stakeholders, and ensuring that projects are completed on time, within budget, and to the required quality standards. The ideal candidate will have strong technical knowledge, excellent project management skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Requirements

• Bachelor's degree in Computer Science or related field.
• Commitment and a have a team environment mindset
• Minimum 5 years of working experience in application testing, development and delivery.
• Ability to work in a fast-paced, team-oriented environment.
• A strong & assertive communicator in speaking & writing. Analytical mindset and good problem-solving skills.
• Have experience in stakeholder’s sessions and communications

·         Delivery experience on medium to large scale projects.

·         Ability to work under pressure and manage multiple projects simultaneously.

·         Ability to understand and articulate process flows and functions.

·         Strong communication and coordination skills across internal and external stakeholders and vendors.

·         Collaborate with cross-functional teams, including business analysts, project managers, and other stakeholders, to ensure alignment and effective communication.

·         Conduct code reviews and provide constructive feedback to team members to ensure high-quality deliverables.

• Minimum 8-10 years of experience in software development, with at least 3-5 years of leadership experience in a similar role.
• Strong understanding of Project software development cycle methodologies and DevOps principles.
• Excellent problem-solving skills and attention to detail.
• Exceptional communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences.
• Demonstrated ability to manage multiple priorities and meet tight deadlines.
• Good to have knowledge related to AML or Payment related applications and processes

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email Shabnam.Bahar@hays.com.sg for a confidential discussion. Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D