About the Programme
The Medical Chaperone & Transportation (MCT) programme supports elderly persons and persons with disabilities by providing affordable wheelchair-accessible transport and medical chaperone services to and from healthcare facilities. The programme helps beneficiaries who face mobility challenges and may not have family support or the financial means to engage private transport services. By ensuring safe transportation and accompaniment to medical appointments, treatments and follow-up care, MCT helps beneficiaries maintain regular access to essential healthcare while easing the financial and logistical burden on them and their caregivers.
Job Purpose
To support vulnerable individuals in accessing essential healthcare by coordinating timely and reliable MCT services, ensuring safe, dignified transport and care through effective referral, assessment and operational coordination.
Job Responsibilities
Client Referral, Assessment & Care Coordination
1. Manage end-to-end client referrals and service requests from community partners, healthcare institutions and the public
2. Review and triage incoming referrals, and monitor service demand as well as trends to support resource allocation and capacity planning
3. Conduct phone assessments to understand clients’ needs and coordinate home visits where required to further assess service suitability
4. Coordinate service initiation for new clients to ensure timely onboarding
5. Support discharge arrangements to ensure safe and smooth care transitions where required
Case Management & Service Coordination
1. Provide support to the Project Coordinator, Operations in the management of client bookings and scheduling ensuring operational efficiency and continuity
2. Create and maintain service cases within the MCT digital suite to support timely and efficient service delivery to clients
3. Review client cases when required and coordinate follow-ups to assess service suitability and implement appropriate adjustments
Administration & Service Support
1. Maintain accurate client and referral records, assessments and service arrangements records to support operational tracking and compliance
2. Manage follow-ups on outstanding client payments to facilitate timely settlement of service fees
3. Collaborate with the team to plan and execute the annual client satisfaction survey contributing to continuous service improvement
4. Support programme communications, meeting coordination and notetaking
5. Perform other administrative duties as assigned
Any Other Duties
1. Provide support across operational functions when required
2. Participate in department and organisation-wide events and activities as assigned
3. Any other ad-hoc projects
Job Specifications
Qualifications and Experience
1. Possess a Diploma from a recognised institution
2. Prior exposure to healthcare, social service or community care settings with an understanding of client mobility and care needs will be an advantage
Additional Skills and Knowledge
1. Good command of spoken and written English
2. Proficient in Google Workspace and Microsoft Office applications
3. Good organisational skills with the ability to manage multiple tasks effectively
4. Strong interpersonal skills to engage client, caregivers and stakeholders
5. Detail-oriented with the ability to work independently
Desired Behavior
1. Able to work in a fast-paced and dynamic environment
2. Ability to adapt to changing operational needs
3. Demonstrates initiative and willingness to contribute beyond assigned responsibilities
4. Team-oriented and collaborative
