Total 377 process development engineer job vacancies in F&B / Tourism / Hospitality category in Hong Kong

Responsibilities:

Monitor/report site installation progress, materials delivery, quality & safety.

Responsible for coordination with subcontractors and liaising with clients, architects, and consultants on all BS/E&M matters on site.

Requirements:

Degree in Electrical / Mechanical / Building Services Engineering or equivalent, preferably with relevant professional qualification.

With 15 years' site experience from large-scale projects on main contractor side.

Relevant experience in hospital or healthcare construction projects is required.

Candidates with less experience will be considered as Building Services Manager.

We offer attractive remuneration package with comprehensive fringe benefits to the right candidates.

Responsibilities:

Monitor/report site installation progress, materials delivery, quality & safety.

Responsible for coordination with subcontractors and liaising with clients, architects, and consultants on all BS/E&M matters on site.

Requirements:

Degree in Electrical / Mechanical / Building Services Engineering or equivalent, preferably with relevant professional qualification.

With 10 years' site experience from large-scale projects on main contractor side.

Relevant experience in hospital or healthcare construction projects is required.

Candidates with less experience will be considered as Deputy/ Assistant Building Services Manager

We offer attractive remuneration package with comprehensive fringe benefits to the right candidates.

Responsibilities:

Responsible for carry out assessment on effect of proposed construction activities and precautionary measures to ensure the overall stability on the whole or any part of the works for our construction projects.

Communicate with consultants effectively by using excellent department management ability and professional ability

Provide optimized method and scheme, and

Handle all kinds of temp work calculation during construction, including tower crane, passenger hoist, material hoist, separate pouring of transfer plate,etc.

Requirements:

Degree in Civil/Structural Engineering or equivalent, preferably with relevant professional qualification.

With 15 years' site experience from large-scale projects on main contractor side.

Relevant experience in hospital or healthcare construction projects is required.

Candidates with less experience will be considered as Deputy/ Assistant Structural Manager

We offer attractive remuneration package with comprehensive fringe benefits to the right candidates.

Job Responsibilities

1.Conduct research and implement import & export compliance solutions for key Southeast Asian countries (e.g., Malaysia, Thailand, Indonesia, etc.);

2.Liaise with local customs authorities, assess the impact of regulatory changes on business operations, and develop corresponding mitigation strategies;

3.Manage third-party vendors including contract manufacturers, freight forwarders, and logistics providers to ensure stable, secure, and cost-effective transportation;

4.Collaborate with internal stakeholders (Procurement, Planning, Finance, etc.) to ensure accuracy and consistency of shipment information, optimize standardized processes, and improve operational efficiency;

5.Identify risks in customs and logistics operations, and support the improvement of contract templates and operational SOPs;

6.Oversee logistics vendors’ daily operations, including budget planning and invoice reconciliation, while continuously identifying cost optimization opportunities.

Requirements

1.Around 3 years of experience in overseas customs, logistics, or international trade (flexible for outstanding candidates);

2.Fluent in English (both spoken and written), with the ability to independently participate in business meetings and communicate with customs authorities;

3.Proficiency in Chinese as a working language is required; proficiency in Southeast Asian languages (e.g., Malay, Thai) is a plus;

4.Familiar with customs regulations, rules of origin, and customs valuation principles in major Southeast Asian countries, with the ability to quickly assess policy impacts;

5.Strong understanding of end-to-end logistics operations, including sea, air, and land transportation;

6.Willing to travel occasionally and demonstrates strong teamwork, ownership, and self-motivation;

7.Strong logical thinking and excellent cross-cultural communication skills.

Key Responsibilities

1. Platform Security Architecture

• Design secure multi-cloud architectures with clearly defined Trust boundaries, Identity and access flows, and telemetry pipelines
• Implement Least privilege access models, Private networking strategies, encryption, and key management solutions
• Define and enforce policy-driven security controls across infrastructure and runtime environments

2. Infrastructure Security

• Build and manage secure landing zones using Terraform
• Develop reusable, scalable Terraform modules
• Enforce remote state security, Access controls, and policy validation checks
• Ensure all infrastructure is provisioned, managed, and governed via Infrastructure as Code (IaC)

3. Kubernetes & Container Security

• Secure and harden Kubernetes clusters across EKS and AKS
• Implement admission controllers and runtime policies, Namespace isolation and workload identity
• Enforce Secure container images, Prevention of privilege escalation, Runtime behavior controls
• Manage secrets securely using externalised secret management systems

4. DevSecOps & Supply Chain Security

• Design and implement secure CI/CD pipelines with Code scanning, Artifact signing, and Release governance controls
• Enforce Branch protection rules, Approval workflows, Artifact integrity validation
• Eliminate static credentials via identity federation
• Enable safe deployment practices, Controlled promotion across environments, and Rollback mechanisms

5. Monitoring & Detection

• Aggregate telemetry across AWS, Azure, Kubernetes, and CI/CD pipelines
• Build dashboards and alerting systems using ELK Stack, Grafana
• Develop high-quality detections with minimal false positives
• Own alert quality, tuning, and response readiness

6. Incident Response

• Lead security incident investigations and containment efforts
• Build detailed timelines using telemetry and logs
• Perform impact analysis and root cause identification
• Implement long-term fixes via code and policy updates
• Maintain and improve incident response runbooks

Mandatory Requirements

Certifications 

•  AWS Certified Security – Speciality
• Microsoft Azure Security Engineer (AZ-500)
• Certified Kubernetes Security Specialist (CKS)
• CISSP or CCSP (with strong hands-on engineering experience)

Experience

• 10 years+ in Cloud Security, DevSecOps, Platform Engineering
• Hands-on experience with AWS and Azure environments
• Strong expertise in Terraform at production scale
• Deep knowledge of Kubernetes security (admission & runtime)
• Experience implementing secure CI/CD pipelines with scanning and signing
• Proven track record in incident response with measurable outcomes

Technical Skills: 

·      Cloud & Infrastructure: AWS & Azure security architecture, Identity and Access Management (IAM), Encryption and Key Management

·      Infrastructure as Code: Terraform modules and environment design, Policy enforcement and governance

·      Container & Platform Security: Kubernetes security policies and runtime controls, Container hardening and vulnerability scanning

·      DevSecOps: Secure CI/CD pipeline implementation, Software supply chain security

·      Observability: ELK Stack, Grafana, Log normalisation, and detection engineering

·      Incident Response: Threat detection and analysis, Containment and remediation, forensics, and root cause analysis

Oil & Gas | Business Development Executive

• Work Location: Joo Seng Road, Singapore
• Working Hours: Mon – Fri 8.30am – 5.30pm
• Monthly Salary: Base up to $4500 + Allowance + Commission +VB
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a well‑established organization with a growing presence in both local and international markets. Recognized for the company’s commitment to innovation, quality, and reliability, the company delivers effective solutions across diverse industries and continue to build trusted partnerships worldwide.

Responsibility

• Drive business growth by developing and expanding key accounts across Oil & Gas, Pharmaceutical, and other industrial sectors in Singapore.
• Provide technical sales consultation and support, promoting electrical solutions and identifying opportunities to strengthen market presence.
• Manage the complete sales cycle, including quantity take‑offs, quotations, order closures, submittals, and customer issue resolution.
• Consistently achieve or exceed sales and gross margin targets through effective account management and business development.
• Assess client technical requirements, gather commercial and competitive intelligence, and shape sales strategies accordingly.
• Build and sustain strong, long‑term relationships with stakeholders at all levels within client organizations.

Requirements

• Diploma in Electrical Engineering or equivalent which is recognized by the relevant authority.
• Minimum 1 years of proven sales experience to industry customers
• Strong interpersonal and communication skills
• Access to own/rent a personal vehicle for work-related travel
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Job Responsibilities:

·       Develop comprehensive process maps across Agency, Finance, Operations, and Risk, detailing workflows, system interactions, data handoffs, risk points, and mitigation controls.

·       Document system data flows into the Data Warehouse (DWH) and explain downstream outputs such as reports, payments, and journal entries, with emphasis on agent compensation and incentives.

·       Partner with stakeholders to analyze existing processes, identify inefficiencies, and recommend improvements aligned with regulatory and operational requirements.

·       Ensure documentation meets enterprise standards, supporting auditability, risk management, and change impact analysis.

·       Contribute effectively within an agile delivery model, supporting iterative solution design and execution.

·       Adhoc tasks and projects as assigned

Job Requirements

·       Minimum Degree in a related discipline

·       Minimum 3 years of relevant experience

·       Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117

Company Overview

3 Cubed Business Consulting offers IT consulting, solutions, and services to enterprises across Asia Pacific. Headquartered in Singapore since 2015, it delivers comprehensive end-to-end IT solutions with a focus on customer purpose and passionate performance.

Job Summary

Lead and manage a team responsible for BAU operations and enhancements of Income's applications on Power Platform and SharePoint Online, driving sustainable and scalable solution architecture and stakeholder collaboration.

Responsibilities

• Lead and manage a team to deliver BAU operations and enhancements for Income's applications on Power Platform (Power Apps and Power Automate) and SharePoint Online (SPFX)
• Design sustainable and scalable solutions as a solution architect to meet business needs
• Manage stakeholder relationships, including business users, to align solutions with requirements
• Develop and maintain web applications using ASP.NET (C#), ASP.NET MVC, SPFX, GraphAPI, Node.js, React.js, Typescript, HTML5, CSS, and JSON RESTful APIs
• Build backend services using DotNET C#, preferably with DotNET 6/8 frameworks
• Architect, administer, deploy, and migrate Microsoft 365 SharePoint Online environments
• Develop and deploy custom applications using Visual Studio, C#, PowerShell scripts, Event Receivers, Timer Jobs, Master Pages, and SPFX components
• Implement, maintain, and support Microsoft 365 business solutions including SharePoint Online, Microsoft Teams, Power Platform, and related technologies
• Collaborate with stakeholders to optimize adoption and usage of Microsoft 365 and Power Platform solutions
• Prioritize and manage tasks effectively across projects and operational duties
• Communicate technical and non-technical information clearly through strong written and verbal presentations
• Work independently with minimal supervision to meet project and operational goals

Preferred competencies and qualifications

• Experience with Copilot Studio and AvePoint tools
• Experience with Microsoft Azure services such as Azure Functions, Azure Logic Apps, and Azure Key Vault
• Microsoft Power Platform certifications (PL-900, PL-100, PL-200, or PL-400)
• Microsoft Azure certifications (AZ-900, AZ-104, or AZ-204)

Job Requirement:

• 7+ years of experience in Linux system administration and/or platform engineering
• 3+ years of hands-on experience with Red Hat OpenShift Container Platform (OCP 4.x)
• Strong proficiency in RHEL 7/8/9 administration and troubleshooting
• Solid understanding of kubevirt architecture and concepts (OpenShift is kubevirt-based)
• Familiarity with enterprise storage, networking, and virtualisation platforms (VMware, KVM)
• Strong knowledge of security hardening, patching processes, and compliance frameworks

Key Responsibilities:

• Red Hat OpenShift Platform Support
• Provide L3 escalation support for Red Hat OpenShift Container Platform (OCP) across on-premise and hybrid cloud environments
• Administer, troubleshoot, and maintain OpenShift clusters including control plane, worker nodes, etcd, and ingress/egress components
• Manage OpenShift upgrades, patching, and version lifecycle planning
• Diagnose and resolve issues related to pods, deployments, namespaces, persistent volumes, operators, and service mesh (Istio/Red Hat Service Mesh)
• Implement and maintain Role-Based Access Control (RBAC), network policies, and security contexts

Linux Platform Support

• Provide L3 support for Red Hat Enterprise Linux (RHEL) and other Linux distributions across physical, virtual, and cloud environments
• Perform root cause analysis (RCA) for OS-level incidents including kernel panics, performance degradation, storage failures, and network issues
• Manage system hardening, patching, and compliance activities in line with security baselines (e.g., CIS)
• Administer system services, daemons, cron jobs, and startup processes (systems)

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

HP: +6592333815

Recruitment Manager

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

https://www.linkedin.com/in/vijay-karanam-68462131/

• Well Established Company
• Excellent Welfare and Benefits + Career progression
• Basic $ 3200 to $ 4500 + AWS + VB
• Working location: North-East
• Working Hours: Monday to Friday (8:30am to 5:30pm)

Job Responsibilities:

• Perform quantity take-offs from tender requirement by reviewing drawings and technical specifications to accurately quantify Bill-of-Materials (BOM). To work within or to manage the tender closing date and time-extensions
• Evaluate and compare quotations from subcontractors and suppliers
• Compile the cost estimation for ELV, BMS solutions and relevant scope of works for the implementation
• Liaise with internal project / technical teams, and external vendors / subcontractors as to ensure alignment for offered bid solutions with compliance to technical specification and project timelines
• Prepare tender submission and contract documents including bill of quantities (BQ), datasheets, technical proposal for ELV systems and/or BMS system. Assist & support the sales team for tender submission
• Conduct cost analysis for project and maintenance works for bidding purposes, including value engineering to optimize project designs and construction methods to achieve cost-effectiveness
• Assist to solution vendors relationship engagement
• Ensure compliance with local regulations, codes of practice, and industry standards
• Support updating of marketing materials include website

Requirements

• Diploma or Degree in Electrical Engineering, Building Services, Quantity Surveying, or related field
• Minimum 3 years of relevant experience in QS for Electrical & ELV systems
• Familiar with Singapore construction, M&E industry practices and tendering portals such as Gebiz etc

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities

• Manage application releases by supporting deployments, configuration updates, and environment setup across testing and production platforms.
• Coordinate with external service providers and internal teams to establish secure system connectivity, data exchanges, and required technical access.
• Act as first point of contact for system incidents, ensuring timely investigation, escalation, and resolution.
• Monitor system availability, performance, and security posture, recommending enhancements to improve reliability and operational efficiency.
• Support security-related operational tasks such as patch advisories, audit preparation, assessments, and continuity planning with relevant stakeholders.
• Perform troubleshooting and validation during rollouts, configuration changes, and production support activities.
• Develop simple scripts or automation to support system integration, operational workflows, or routine tasks where applicable.
• Maintain up-to-date technical documentation, operational procedures, and system configuration records to support audits and knowledge sharing.

Requirements:

• Degree in Computer Science, Information Technology or related field, with at least 3–4 years of experience in IT operations, application support, or systems engineering roles.
• Hands-on experience supporting cloud-hosted environments (e.g. AWS, Azure) and web-based applications in enterprise or regulated environments.
• Working knowledge of scripting or automation (e.g. Python, Shell, PowerShell), with basic exposure to databases and SQL.
• Strong problem-solving ability with good communication skills, comfortable working with multiple stakeholders in a fast-paced environment.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.Email resume to ken.ng@peopleprofilers.com
People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724
http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398
Posting Personnel: Ng Jwee Ken
Ref: 93RV9444

Responsibilities:

• Act as the Head of Kitchen, overseeing all culinary operations across outlets and banquets.
• Take full accountability for kitchen performance, food standards, manpower, and cost control.
• Plan, organise, and direct daily kitchen activities to ensure smooth operations.
• Step in actively during service periods and peak banquet operations.
• Lead and execute large-scale Western banquets, events, and catering operations.
• Ensure timely execution of banquet orders with consistent quality and presentation.
• Supervise mise en place, cooking, plating, and buffet setup during service.
• Plan and execute Western banquet menus, set menus, and event-specific offerings.
• Ensure menu feasibility, kitchen capability, and cost efficiency.
• Maintain standard recipes, portion control, and food presentation guidelines.
• Take ownership of food costing, stock control, ordering, and inventory management.
• Monitor food wastage and implement measures to optimise cost efficiency.
• Work within approved budgets while maintaining food quality standards.
• Lead, train, and supervise the kitchen team, including Sous Chefs, Chef de Parties, and Commis Chefs.
• Plan duty rosters and manpower deployment according to operational needs and banqueting demands.
• Coach and develop kitchen staff to improve skills, consistency, and productivity.
• Enforce kitchen discipline, professionalism, and company policies.
• Ensure full compliance with food safety, hygiene, and sanitation standards (SFA, HACCP, workplace safety).
• Maintain a clean, safe, and well-organised kitchen at all times.
• Ensure proper use and maintenance of kitchen equipment.
• Work closely with Operations, Banquet Sales, and Service teams to support events and guest requirements.
• Participate in event planning meetings to align kitchen execution with operational expectations.
• Address guest feedback and operational issues related to food and service in a professional manner.

Requirements:

• Diploma or professional certification in Culinary Arts or equivalent.
• Minimum 8–10 years of relevant kitchen experience, preferably in hotels or banquet operations.
• Proven experience in leading kitchen teams and managing full kitchen operations.
• Strong hands-on culinary and banquet execution skills.
• Proven leadership and people management capability.
• Good knowledge of food costing, inventory, and kitchen budgeting.
• Strong operational and problem-solving skills.
• Ability to work under pressure

• Develop industrial robotic and automated applications
• Develop robot simulation models and off-line programs
• Maintain an in-depth knowledge of the robots and associated process equipment
• Provide technical support to robot operators, engineers, and technical workers through system troubleshooting and diagnostics
• Train operators and engineers in robot programming, maintenance, and process applications
• Be responsible for establishing maintenance and PM plans through the industrialization process for the global network
• Implement lean methodologies and tools in the identification, development, and industrialization of robotics and automation in processes for the global network.
• Be responsible for maintaining and updating Robotics Database and Robot Management System
• Provide continuous improvement support and seek out opportunities to improve robotics and automation across the new unit and services network.
• Maintain schedules for project deliverables
• Communicate progress to all levels of the organization

Requirements

• Minimum Degree in Automation, Mechanical, Mechatronics and Engineering
• At least 6 years’ experience in precision machining environment or manufacturing industry
• Familiar with use and application of Computer-Aided Design (CAD) software, eg. Solidworks or NX
• Hands on experience in robot operations, sensors, servo systems and motion control systems
• Programming experience in one or more industrial robot brands- FANUC, ABB, KUKA, MOTOMAN, etc
• Strong problem-solving and analytical skills, such as FMEA, 8D.

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg

EA Licence No. 99C4599

The Sourcing & Product Development Assistant Manager is a key role within the organization, responsible for the entire lifecycle of new products. This encompasses sourcing and negotiating with suppliers, ensuring product quality and compliance, and managing the product's journey from concept to shelf. The role requires a strong understanding of the product development process, commercial acumen, and the ability to build and maintain relationships with suppliers.

Key Responsibilities:

• Product Development and Management: Oversee all stages of product development, from initial sourcing and sampling to final production, shipping, and product launch.
• Product Specification: Collaborate with internal teams to define and translate commercial requirements into detailed product specifications, encompassing quality, packaging, and other key attributes.
• Supplier Identification and Sourcing: Proactively identify potential new suppliers through various channels
• Tender Management: Prepare and execute sourcing tenders, analyze results, and develop negotiation strategies based on competitive offerings and cost analysis.
• Negotiation and Contract Development: Negotiate and establish contracts with suppliers, focusing on key terms such as volume, price, quality, logistics
• Supplier Relationship Management: Engage in regular negotiations and business reviews with suppliers to foster continuous improvement, innovation, and ensure adherence to quality and service agreements.
• Cross-Functional Collaboration: Liaise with key stakeholders across various departments, including Brand & Business Development, Food Safety, Inventory, Marketing, and Operations, to ensure alignment and successful product launches.
• Inventory and Forecast Management: Monitor inventory levels and collaborate with Inventory and Demand Planning teams to align forecasts with trade plans.
• Promotion Management: Manages promotion planning and ensure products sales and penetration

Job Requirements:

• Degree in any discipline
• Experience in the Fast-Moving Consumer Goods (FMCG) industry is advantageous.
• Strong project management skills
• Team player and ability to work collaboratively and build strong relationships with diverse stakeholders.
• Resourceful, problem solver and result oriented
• Ability to run sourcing tender and create clean sheets
• Good understanding of supply chain dynamics, product specifications, quality control, seasonality, cost drivers, and volume fluctuations.
• Strong business acumen and data analytic skills

Work Location: FairPrice Hub (Beside Joo Koon MRT)

Role Purpose

The Process Excellence & Services Manager drives continuous improvement across the shared services operation and ensures the organisation's process documentation is produced and maintained to a consistent, high-quality standard.

The role has two connected mandates. First, itis embedded in the shared services operation across all service lines, diagnosing performance issues, driving improvement, and ensuring the services delivered meet the standards the business requires. Second, it owns the process documentation standards and methodology for the department, managing the pipeline of documentation work and the process repository.

The role is based in Singapore with regular travel to the shared services centres. It reports to the General Manager, Business Excellence, and works closely with domain leads, shared services leadership, and Technology.

Role Accountabilities

Shared Services Performance and Continuous Improvement

• Spend significant time on the ground in the shared services centres, building a detailed understanding of how work flows across all service lines and where performance breaks down.
• Diagnose root causes of quality, throughput, and cycle time issues within the shared services operation, using structured problem-solving and data analysis.
• Lead and deliver improvement initiatives that reduce rework, exception volumes, processing errors, and turnaround times across shared services.
• Work with shared services leadership to embed practical performance routines that convert signals into action: queue management, triage effectiveness, SLA adherence, exception handling, and escalation discipline.
• Monitor and respond to new failure patterns as work migrates into the shared services centre, ensuring transitions are stabilised and sustained.
• Track and report on improvement benefits, maintaining an evidence base that supports prioritisation and demonstrates return on effort.

Process Documentation Standards and Methodology

• Define and maintain the standards for how processes are documented across the department: notation conventions, levels of detail, naming, metadata, and tooling.
• Establish clear documentation templates, style guides, and quality criteria that shared services and any outsourced providers work to.
• Own the methodology for how process documentation is requested, produced, reviewed, approved, and published, including version control and review cycles.
• Ensure documentation standards capture how digital transactions and system-enabled workflows change task ownership, exception handling, and fallback requirements.

Process Documentation Services Management

• Act as the primary interface between the department and shared services for process documentation and analytical support.
• Translate design intent received from domain leads into clear briefs, specifications, and priorities for the shared services team to execute against.
• Define and manage the scope of documentation work: what is delivered, to what standard, and within what capacity
• Quality-assure all documentation outputs before publication, ensuring they accurately reflect the approved design intent and meet the department's standards.
• Where capacity is supplemented or replaced by outsourced providers, manage the scope, quality, and integration of those engagements.

Process Repository Ownership

• Own and maintain the process repository as the single source of truth for all documented processes, standards, and process metadata.
• Ensure published documentation is accessible, searchable, current, and organised to support adoption and operational use.
• Track and report on documentation coverage, currency, and quality across end-to-end domains, flagging gaps and providing visibility to leadership.

Cross-Domain Documentation Coherence

• Review documentation across end-to-end domains to identify inconsistencies, gaps, or overlaps at domain boundaries and handoff points, and work with domain leads to resolve them.
• Maintain a map of how documented processes connect across domains, so the department has a coherent view of the end-to-end process landscape.

Key Qualifications & Skills

Qualifications

• Bachelor's degree in Business, Engineering, Logistics, Supply Chain, Finance, Analytics, or a related discipline; postgraduate qualification is an advantage.
• Lean Six Sigma certification preferred (Green Belt minimum; Black Belt an advantage).
• Training or certification in change management, programme/project delivery, or equivalent transformation discipline is valued.
• 10 to15+ years' experience in process improvement, shared services operations, operational excellence, or transformation delivery, ideally in shipping/logistics or other complex B2B service industries.
• Demonstrated track record of diagnosing and improving shared services or business process outsourcing operations, with measurable results in quality, throughput, and cost-to-serve.
• Experience managing process documentation standards, repository management, and documentation production pipelines across multiple functional domains.

Technical skills

• Proficient in process mapping methodologies and tools (BPMN, SIPOC, value stream mapping, or equivalent) with the ability to set and enforce documentation standards across multiple teams.
• Strong analytical capability: able to diagnose operational performance issues using data, quantify impact, and prioritise interventions.
• Working knowledge of shared services and BPO operating models, including queue management, triage, SLA frameworks, exception handling, and transition/stabilisation disciplines.
• Working knowledge of process repository platforms and document management systems, including structure design, metadata management, and access control.
• Digital enablement literacy: understands how online workflows, integrations, and system-enabled transactions affect process documentation and shared services operations.
• Working knowledge of workflow platforms, ERP environments, or CRM/service tooling is an advantage.

Professional skills

• Senior stakeholder management: able to influence without authority, align cross-functional teams, and hold the line on standards calmly.
• Strong facilitation and negotiation: closes decisions, resolves trade-offs, and avoids governance becoming bureaucracy.
• Clear and credible communicator: produces decision-ready recommendations backed by evidence and communicates operational truths in business language.
• Change leadership with sustainment bias: designs for adoption, stabilises changes, and embeds routines and controls into BAU.
• Sound judgement and resilience in high-interruption environments, maintaining discipline on priorities and outcomes.
• Comfortable working across locations, spending extended periods on-site at the shared services centre to build relationships and drive improvement at the operational level.

By submitting your CV, you are deemed to have agreed and consent to the collection, use and/or disclosure of your personal data to the Company for the purposes of recruitment and employment only in accordance with the Company's Recruitment Data Privacy Policy on our website.

Swire Shipping is committed to ensuring equal equitable access and participation for persons who experience disability. SSL is committed to treating persons with disability in a way that allows them to maintain their dignity and independence. Reasonable adjustments can be made upon request based on understanding of those accommodations.

Across Swire Shipping, we seek to create a supportive and inclusive environment that embraces individuality and recognise the benefits that these differences make. We do this by ensuring that all individuals are treated with respect and understanding and actively promote Equal Employment Opportunity (EEO) and do not tolerate discrimination, harassment, bullying, retaliation or intimidation of any kind. We are committed to driving the strategy, policies and accountability to build and sustain a diverse global workforce, through equitable processes and systems where everyone can contribute their very best.