Total 48 php developer job vacancies in F&B / Tourism / Hospitality category in Hong Kong

Responsibilities:

• Develop, configure, and maintain SmartStream TLM solutions (TLM Control, Smart Studio, Recon Admin, View, MI).
• Collaborate with project teams to design, build, test, and deliver solutions.
• Execute unit testing, SIT, and UAT; maintain dev/test environments.
• Document processes and provide updates to stakeholders.

Requirements:

• 4–5 years of experience with TLM 2.4/3.0+.
• Strong knowledge of SmartStream TLM suite.
• Proficient in at least one database (Oracle, Sybase, SQL Server) and two operating systems (Windows, Unix, Linux).
• Experience in solution configuration, testing, upgrades, and bug fixes.
• Good communication and stakeholder management skills.

The ideal candidate is a seasoned SAP ABAP developer with a minimum of 4–6 years of experience who has grown into a leadership and SME capacity. They demonstrate deep technical knowledge in ABAP, Fiori/UI5, CDS and OData, while remaining current with S/4HANA architectural patterns and HANA performance engineering.

They are collaborative by nature, comfortable managing team decisions, engaging across multiple project teams, and providing technical direction that drives consistent delivery quality. Experience with HR domain processes is a valued differentiator.

MANDATORY REQUIREMENTS

• Sufficient hands-on experience in UI5, ABAP, CDS and OData.

• Required depth in UI5 with proven exposure to enhancing standard Fiori applications.

• Strong understanding of S/4HANA concepts, HANA performance tuning, and CDS/OData.

• Expert proficiency in SAP ABAP Development (OO-ABAP, ALV, performance tuning, debugging).

• OData service creation covering CRUDQ operations, SAP Gateway integration and Fiori integration.

• File-based interface development — Open Dataset, FTP/SFTP and robust error handling.

. Reports and enhancements — ALV, User Exits, BADIs, and enhancement frameworks.

OPTIONAL / ADVANTAGEOUS SKILLS

• ABAP Workflow development experience.

• HR Domain Knowledge:

◦ HR master data, payroll, and time management structures.

◦ HR authorisations and security concepts.

KEY RESPONSIBILITIES

• Design, build, and configure SAP applications to meet business process and functional requirements.

• Act as a Subject Matter Expert (SME) — lead, mentor, and manage the development team.

• Take ownership of team-level technical decisions and coordinate with multiple stakeholder teams.

• Develop innovative solutions using SAP ABAP to enhance application functionality and performance.

• Collaborate with cross-functional teams to integrate SAP Fiori for an improved user experience.

• Conduct regular code reviews, enforce coding standards, and provide technical guidance to team members.

• Engage proactively with multiple teams; contribute to key architectural and design decisions.

• Provide solutions to complex problems both within the immediate team and across broader programmes.

• Stay current on SAP industry trends and best practices to drive continuous improvement.

• Opportunity to work in a Global Financial Institution
• Hands-on SQL Development & Technical Growth

About Our Client

Our client is a globally established financial institution with a major technology hub in Asia. They play a critical role in supporting international banking operations through the development of in-house applications and enterprise-level digital initiatives. With strong regional integration and a forward-looking tech strategy, they continue to enhance operational efficiency and drive innovation across global markets.

Job Description

Key Responsibilities:

• Develop and maintain solutions using MS SQL Server (2016)
• Write and optimise stored procedures and SQL code
• Create and manage database views and related objects (functions, synonyms etc.)
• Translate functional banking requirements into technical SQL implementations (non-DBA role)
• Perform non-functional testing to ensure system performance and reliability
• Provide production support by troubleshooting and resolving application issues
• Monitor and support applications in production, troubleshooting and resolving issues
• Collaborate with stakeholders to ensure solutions meet business and technical needs

The Successful Applicant

A successful candidate should have:

• At least 5 years of hands-on experience in MS SQL development
• Strong expertise in relational databases (MSSQL) and SQL programming
• Familiarity with XML; exposure to PowerShell and Java/Spring Boot is advantageous
• Good understanding of banking, finance, or investment banking domains
• Strong analytical, organisational, and communication skills
• Proactive, detail-oriented, and able to take ownership with a customer-focused mindset
• Collaborative team player with mentoring ability; exposure to Docker/Kubernetes is a plus

What's on Offer

Why this role?

• Professional development opportunities to enhance SQL, banking, and emerging tech skills
• Collaborative work environment within a leading global financial institution
• Exposure to international banking operations and large-scale finance and risk applications
• Opportunity to influence technology decisions that impact critical banking processes
• Chance to work alongside experienced professionals and participate in mentoring and knowledge-sharing initiatives

Contact

Cheryl Sim (Lic No: R24123823 / EA no: 18C9065)

Quote job ref

JN-042026-6985828

Phone number

+6566439748
Michael Page International Pte Ltd | Registration No. 199804751N   

5-8 years of hands-on experience in Tableau Desktop development.

• Proficient in SQL (T-SQL, PL/SQL) for querying and transforming large datasets.
• Strong experience with data preparation tools such as Tableau Prep.
• Working knowledge of AWS Redshift or similar data warehousing technologies.
• Demonstrated experience with data modelling.
• Strong understanding of data visualization principles, KPIs, and dashboard performance tuning.
• Agile mindset with ability to prioritize, multitask, and adapt to evolving business needs.
• Experience with workflow management tools like Jira and Service Now.
• Experience with documentation management tools like Confluence, Bit-Bucket and Collibra.
• Experience in an analytically driven role. - consulting and analytics mindset necessary.
• Develop and maintain interactive Tableau dashboards focused on usability, performance, and business value.
• Present data insights using visual storytelling techniques that support data-driven decision-making.
• Create and manage calculated fields, parameters, LOD expressions, semantic layers, and aggregates.
• Adhere to Data governance principles and uplift maturity with documentation, controls, and rigorous processes.
• Apply best practices in UI/UX designs, colour theory, and layout optimization to enhance user experience.
• Focused on value addition for the role and customers working in close alignment to business goals.

Key Skills: Tableau, SQL/PLSQL , Requirement Gathering.

Additional Preferred Skills: Data Modelling.

Job Title: Senior Java Backend Developer – Microservices, JMS & Banking Domain (12 Months Contract)
Experience: 10+ Years

Job Description:

We are seeking a highly specialized Senior Java Backend Developer with strong expertise in enterprise banking systems, microservices, and messaging frameworks. The role focuses on building large-scale, high-performance backend applications in regulated environments. Candidates must have solid experience in enterprise-level banking projects, with strong hands-on expertise in JMS/MQ and SQL performance tuning. 

Mandatory Requirements:

• 10+ years of hands-on experience in Core Java (8+)
• Strong experience in Spring Boot, Spring Core, and Microservices architecture
• Proven experience in banking or financial services domain (minimum 5+ years)
• Hands-on expertise in JMS / MQ-based messaging systems
• Strong experience in SQL performance tuning and complex query optimization
• Experience working with REST & SOAP web services in enterprise systems
• Hands-on experience with Maven and code quality tools (SonarQube/SonarLint)
• Experience working in Linux/Unix environments (shell scripting basics)
• Strong exposure to Oracle or similar enterprise databases
• A Bachelor’s degree in Computer Science, Engineering, Information Technology or a related field is required.

Highly Preferred :

• Experience with Kafka or event-driven architecture
• Exposure to JBoss or enterprise application servers
• Hands-on experience with JPA / EJB
• Prior experience in leading teams or handling end-to-end modules
• Exposure to React.js only for integration 

Job Description:

• Detail-oriented Applications Developer / Software Engineer to support KYC/AML systems, with a strong focus on Source of Wealth (SOW) analysis, risk assessment, and compliance-related workflows.
• The role involves working closely with compliance teams to review, analyze, and enhance KYC processes, ensuring data integrity, risk identification, and regulatory alignment.

Key Responsibilities:

• Perform structured analysis and review of KYC profiles, ensuring data consistency, completeness, and accuracy across systems.
• Evaluate Source of Wealth (SOW) information, benchmarking narratives and supporting documentation.
• Identify discrepancies, red flags, and risk indicators through systematic and data-driven analysis.
• Support escalation handling (L3 level) for complex or high-risk cases flagged by L1/L2 teams.
• Collaborate with stakeholders to improve KYC/AML system workflows, automation, and case management processes.
• Contribute to development or enhancement of internal platforms/tools used for compliance monitoring and reporting.
• Generate insights and management reporting (MI) to support risk monitoring and decision-making.
• Ensure alignment with regulatory requirements (e.g., MAS, HKMA AML/CFT guidelines) through system and process controls.

Requirements:

• Minimum 3+ years of experience in KYC/AML, with strong exposure to SOW review and risk assessment.
• Prior experience handling escalated (L3) compliance cases within banking environments (preferably retail banking; private banking/HNWI is a plus).
• Strong analytical and structured thinking skills, with the ability to interpret complex data and identify risks.
• Familiarity with KYC systems, workflows, or compliance technology platforms.
• Ability to work independently, manage multiple cases efficiently, and perform under tight timelines.
• Experience working with or supporting system/process improvements, automation, or data analysis in compliance environments is advantageous.

Key Skills:

• Analytical and critical thinking
• Attention to detail and risk awareness
• Process improvement and system-oriented mindset
• Efficiency and ability to work under pressure

Location - Ang Mo Kio
1-year Contract

Role Overview

As an Oracle Forms, Reports & ADF Developer, you will maintain, enhance, and modernize client applications, combining technical troubleshooting with structured application lifecycle management. You will ensure stable, reliable, and compliant operation of mission-critical Oracle systems while supporting digital transformation initiatives.

Key Responsibilities

• Provide day-to-day support for Oracle Forms, Reports, and ADF applications.
• Troubleshoot production issues and perform root-cause analysis.
• Develop and deliver Change Requests (CRs), including enhancements and defect fixes.
• Conduct impact analysis for database objects, PL/SQL packages, and schema dependencies.
• Deploy system patches across development, testing, and production environments.
• Execute functional, regression, and integration testing; support UAT.
• Collaborate with Business Analysts, QA, DBAs, and Operations teams in Agile/hybrid settings.
• Maintain technical documentation and operating procedures for long-term maintainability.

Essential Requirements

• Strong experience in Oracle Forms & Reports (triggers, built-ins, libraries).
• Hands-on experience in Oracle ADF for web-based enterprise applications.
• Proficient in PL/SQL programming, database schema design, and performance tuning.
• Experience supporting or modernizing legacy Oracle applications and integrations.
• Familiarity with SDLC, Agile, and structured testing methodologies.
• Experience with WebLogic or similar Oracle middleware technologies.

Highly Desirable Qualifications

• Bachelor’s in IT, Computer Science, or related field.
• Minimum 3 years of hands-on Oracle Forms, Reports, ADF, and PL/SQL experience.
• Knowledge of secure environment protocols and public sector IT governance.
• Relevant certifications such as ICT Assessment Certification (NUS-ISS) or similar.

We are a well-established hair salon business with 40 years of experience, looking for a skilled Freelance Web Developer to build and configure a comprehensive e-commerce and appointment booking website. The goal is to create a seamless digital experience for our clients that integrates bookings, memberships, and automated customer support.

Project Scope & Key Responsibilities

• Appointment Booking System: Implement and configure a robust booking platform (Amelia Pro) to manage stylist schedules, services, and real-time availability across multiple locations.

• E-Commerce & Subscriptions: Set up a WooCommerce-based store capable of handling one-time product sales and recurring subscription payments for hair care packages.

• Membership & Tiering Logic: Configure a Membership Suite to establish rules for different membership tiers based on customer spending. This must be linked to the booking platform to allow for tier-specific pricing or priority access.

• Payment Integration: Ensure secure integration of various payment methods (Credit Cards, PayNow, etc.) for both service bookings and retail purchases.

• AI Chatbot Integration: Develop and integrate an advanced AI Chatbot capable of handling appointment bookings and processing payments directly within the chat interface.

• UI/UX Design: Ensure the site is mobile-responsive, aesthetically pleasing, and reflects our premium salon branding.

Technical Requirements

• Platform Expertise: Extensive experience with WordPress and WooCommerce is essential.

• Plugin Configuration: Proven track record of configuring complex plugins such as Amelia Pro, WooCommerce Subscriptions, and Membership Suites.

• Integration Skills: Experience with API integrations for payment gateways and AI-driven chatbot platforms.

• Security: Strong understanding of web security best practices and data protection for customer information.

• Communication: Ability to provide regular progress updates and offer technical recommendations to optimize the user journey.

How to Apply

If you have experience building high-conversion booking sites and are confident in managing the integration of memberships and AI tools, please send your portfolio and a brief proposal to us. We look forward to collaborating with you to bring our salon into its next digital chapter.

We are seeking a creative and user-focused designer to craft engaging experiences across web, mobile, and print platforms. You will collaborate closely with project stakeholders to understand user needs, business objectives, and design requirements, and conduct user research to deliver actionable insights that inform intuitive, impactful design solutions.

Responsibilities:

• Collaborate with project managers, clients, and development teams to understand user needs, business objectives, and design requirements.
• Create user flows, wireframes, prototypes, and high-fidelity designs for websites, mobile apps, and posters.
• Present design solutions to internal teams, stakeholders, and management.
• Identify user pain points and propose research initiatives to gather insights (usability testing, surveys, interviews).
• Translate research findings into strategic, user-centered design recommendations.
• Work with cross-functional teams to ensure design feasibility and alignment with business objectives.
• Ensure designs are visually appealing, intuitive, and consistent with brand and design system guidelines.
• Collaborate with frontend developers to implement designs accurately.
• Participate in front-end development (training provided).

Requirements:

• Strong portfolio showcasing visual design, user-centered thinking, research, and analytical skills.
• Proficient in design tools like Figma or similar.
• Experienced in requirement gathering via workshops, interviews, and research.
• Knowledge of user research methodologies and usability testing.
• Ability to communicate ideas through storytelling, storyboards, mood boards, flowcharts, and presentations.
• Excellent verbal, written, and visual communication skills; strong collaboration abilities.
• High attention to detail; ensures designs adhere to system and brand guidelines.
• Ability to manage multiple projects in a fast-paced environment.
• Good business acumen; understands and contributes to business goals.
• Familiarity with Agile/Scrum, project management, and front-end development is a plus.

Working location: AMK, Science Park, Bukit Merah

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.
Only shortlisted candidates will be notified.

Full Stack Developer (React & Java)

About the Role

We are seeking an experienced and highly motivated Full Stack Developer to join our dynamic team supporting the Rates business. This role offers a unique opportunity to contribute to critical financial applications, with a primary focus on developing intuitive user interfaces (70%) using React and robust server-side solutions (30%) with Core Java. The successful candidate will be a hands-on engineer, adept at translating complex business requirements into technical solutions, providing production support, and embracing modern DevOps practices, including AI-assisted development with tools like GitHub Copilot.

Responsibilities

• Lead the design, development, and maintenance of high-performance, scalable, and secure applications for the Rates business.

• Develop responsive and intuitive front-end interfaces using React.js, focusing on modern functional components, Hooks, performance optimization, and scalable architecture patterns.

• Implement robust back-end services and APIs using Core Java, Spring Boot, and integrate with messaging frameworks like Kafka.

• Deploy, manage, and monitor applications within a Kubernetes environment.

• Engage directly with business stakeholders to gather requirements, provide technical insights, and ensure solutions align with business objectives.

• Provide comprehensive production support, including troubleshooting, bug fixing, and performance tuning for live applications.

• Actively participate in DevOps activities, including CI/CD pipeline management and release processes.

• Champion code quality through code reviews, adherence to best practices, and leveraging AI-assisted development tools (e.g., GitHub Copilot) to enhance efficiency and innovation.

Required Qualifications

• 5+ years of experience in full-stack development with a strong emphasis on front-end (React) and back-end (Java).

• Expert-level proficiency in React.js, including modern functional components, Hooks, advanced performance optimization techniques, and established application architecture patterns.

• Deep understanding of Core Java, object-oriented programming, data structures, algorithms, and multi-threading.

• Extensive experience with Spring Boot for building microservices and RESTful APIs.

• Hands-on experience with Solace/Kafka for event-driven architectures and messaging.

• Proven experience with Kubernetes for container orchestration and deployment.

• Solid understanding of relational and/or NoSQL databases.

• Demonstrated ability to communicate effectively with business stakeholders and translate requirements into technical specifications.

• Experience with providing production support and contributing to DevOps pipelines.

Preferred Qualifications

• Familiarity with distributed caching or data grid frameworks, such as Hazelcast.

• Experience with AI-assisted development tools (e.g., GitHub Copilot).

• Understanding of Large Language Model (LLM) application development.

• Experience with cloud platforms (e.g., Openshift).

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

·      At least 7 years solid hands-on experience in Java/J2EE development

·      At least 3 years of experience in Apache Spark development

·      Strong experience with Apache Spark(Dataframe, APIs, RDDs, Spark SQL) for building scalable ETL pipelines.

·      Proficient in Shell scripting ( Bash or similar)for process Automation.

·      Extensive expertise in MS SQL Server performance tuning, including:

o Query optimization and index tuning

o Understanding of execution plans

o Database monitoring and troubleshooting

o Partioning strategies, locking, blocking and deadlock analaysis

Functional

•        Basic understanding of risk domain

•        General banking, finance and investment banking understanding and knowledge

Technical

•        Java/J2EE ,Spring, Spring Boot, RESTFUL Webservices, Apache Spark

•        Knowledge on both frontend and backend development

•        Solution design using proven patterns, awareness of anti-patterns, performance tuning

•        Indepth knowledge on Relational databases MS SQL Server, sql profiler, query analyzer

•        Experience with CI/CD pipelines(Jenkins/GitLab or similar)

•        Knowledge of scheduling tools(Airflow, Control-M)

•        Strong understanding of data warehousing concepts, ETL design patterns and large-sclae data processing.

EA Number: 11C4879

About the Role

We are hiring an experienced Android Mobile Developer to support the development of a cutting-edge mobile payment platform. This platform enables secure proximity payments and e-commerce transactions, empowering banks and businesses to deliver a seamless, multi-channel and multi-device digital payment experience.

The solution integrates multiple web services and client applications into a unified platform that offers easy-to-integrate capabilities while maintaining best-in-class security and reliability.

Key Responsibilities

• Participate in the design, implementation, and validation of mobile SDKs and applications within an R&D project environment, following established processes and delivery standards
• Contribute to the design and development of mobile SDKs for payment solutions
• Enhance existing technology platforms and development methodologies through prototyping and innovation initiatives
• Provide Level 3 (L3) technical support and troubleshooting for complex issues impacting customers
• Collaborate with cross-functional teams to ensure high-quality product delivery

Preferred Skills and Experience

• Degree in Information Security, Electrical/Electronics/Computer Engineering, or related fields, or equivalent practical experience
• Strong experience in Android mobile development, with proficiency in Java and Kotlin
• Minimum 5 years of relevant experience in mobile technologies, aligned with the scope and complexity of the role
• Experience in native mobile application development is an advantage
• Exposure to iOS development is a plus
• Good understanding of object-oriented design principles and programming
• Experience with unit testing and test automation frameworks
• Familiarity with continuous integration and build automation tools such as Jenkins and Gradle
• Strong analytical thinking, problem-solving skills, and attention to detail
• Self-motivated, proactive, and able to work effectively in a collaborative environment

Next Step: If interested, you can click on “Apply here” or write an e-mail to dimple.jain@adecco.com with your updated resume.

Dimple Jain
EA LIcence No.91C2918
Personnel Registration No.  R22107270

Job Description

Our client is seeking a Backend Developer with strong database and API development expertise to support enterprise systems. This role focuses on backend development, database optimisation, and API design to enable scalable and reliable system integration.

The successful candidate will work closely with cross-functional teams to deliver high-quality backend solutions and ensure system performance and stability.

Key Responsibilities

• Design, develop, and maintain backend applications using Java or C#
• Develop and implement RESTful APIs to support system integration and business requirements
• Analyse, optimise, and maintain SQL queries and Sybase stored procedures
• Support database performance tuning and ensure efficient data processing
• Collaborate with frontend developers and other stakeholders on API integration
• Troubleshoot and resolve backend and database-related issues
• Participate in change implementation following established processes
• Prepare and maintain technical documentation

Job Requirements

• Minimum 3 years of experience in backend development
• Strong proficiency in Java or C#
• Solid experience in SQL and database development
• Hands-on experience with Sybase stored procedures, including analysis and optimisation
• Experience in designing and developing RESTful APIs
• Good understanding of system integration and backend architecture
• Strong problem-solving and troubleshooting skills

Preferred Skills

• Experience working in enterprise or legacy system environments
• Exposure to performance tuning and high-volume data processing systems
• Familiarity with structured development and release processes

Additional Information

• This is a 1-year contract position, subject to business needs and performance
• Role focuses on backend development, database optimisation, and API integration

All information will be kept strictly confidential. Only shortlisted candidates will be contacted.

TALENT PULSE PTE. LTD.
EA License No: 25S2956

Role Overview:

Power BI report development and data modelling will be the primary focus of this role. You will bridge the gap between data engineering and business intelligence, blending robust data transformation with high-end visualization and advanced DAX calculations.

Key Responsibilities:

• Data Engineering & Transformation: Connect to various data sources, import, and transform complex data to build robust Business Intelligence pipelines.
• Reporting & Visualization: Build Analysis Services reporting models. Develop interactive visual reports, KPI scorecards, and comprehensive dashboards using Power BI.
• Requirement Analysis: Understand business requirements to define functional specifications for reporting applications. Apply analytical thinking to translate raw data into informative, actionable reports and visuals.
• Data Modeling: Develop tabular and multidimensional models that are highly compatible with enterprise data warehouse standards.
• Security Implementation: Implement Row-Level Security (RLS) on data and design robust application security layer models within Power BI.

Requirements & Qualifications:

• Experience: 3+ years of experience in data-specific roles with a strong, hands-on grip over data analytics and data engineering.
• Technical Stack: Deep expertise in reporting, data modelling, and visualization using Power BI & SQL Server
• DAX Mastery: Advanced proficiency in crafting complex DAX queries in Power BI Desktop. Expert in utilizing advanced-level calculations on large datasets.
• Communication Skills: Outstanding interpersonal, verbal, and written communication etiquette. Must be able to effectively discuss requirements and translate technical concepts with both client stakeholders and internal teams.
• Work Ethic: Proven ability to work collaboratively in a team environment, manage concurrent demands, and deliver high-quality results under pressure.

Primary Responsibilities:

• Design, develop, and maintain ServiceNow applications and workflows according to business requirements, including custom applications, integrations, and automated solutions using JavaScript, HTML, CSS, and ServiceNow's proprietary languages.
• Specialise in implementing and customising ServiceNow Customer Service Management (CSM) solutions within the Public Sector Digital Services (PSDS) framework, whilst leveraging App Engine capabilities for rapid application development.
• Design and develop custom applications using ServiceNow App Engine, including creating data models, access controls, business logic, and user interfaces.
• Configure and customise CSM modules to optimise citizen service delivery and support government analytics capabilities.

Technical Skills Required:

Core ServiceNow Development: 

• Strong proficiency in ServiceNow development, including experience with ServiceNow scripting using JavaScript, Business Rules, Client Scripts, UI Policies, and UI Actions.
• Extensive experience with App Engine Studio and App Engine Templates for rapid application development.

PSDS and CSM Expertise: 

• Deep understanding of ServiceNow Customer Service Management (CSM) module configuration and customisation, including case management, knowledge management, citizen portals, and service level agreements.
• Experience with Public Sector Digital Services (PSDS) implementation, including digital government initiatives, citizen engagement platforms, cross-agency service integration, and government data analytics frameworks.
• Proficiency in configuring CSM-specific features such as citizen communities, omnichannel routing, and agent workspace customisation for government service delivery.
• Demonstrated ability to integrate ServiceNow CSM with broader Public Sector Digital Services ecosystems, ensuring seamless citizen experience across multiple government touchpoints and compliance with public sector standards.

Integration and Development: 

• Experience with ServiceNow's Service Portal custom development, including strong knowledge of AngularJS, Bootstrap frameworks, CSS and development of custom widgets.
• Understanding of integration protocols such as REST/SOAP web services, authentication methods such as OAuth/SAML and parsing of payloads in JSON and XML formats.
• Proficiency in configuring and leveraging MID Server for secure on-premises integrations.

Automation and User Experience: 

• Proficiency in creating custom workflows using Flow Designer and Integration Hub for process automation, particularly for CSM case routing and escalation processes.
• Experience in developing and deploying applications using Now Experience UI Builder.
• Knowledge of Table Builder and configuring table relationships, especially within CSM data models.

Security and Governance: 

• Understanding of App Engine security model, role-based access control and cross-scope access control configurations.
• Experience with App Engine governance and deployment processes. Familiarity with CSM security considerations and customer data protection requirements.

Additional Requirements:

• ServiceNow certifications are highly desirable, particularly Customer Service Management Implementation Specialist, ServiceNow Administrator, and Application Developer certifications. PSDS-related certifications or training would be advantages.
• Experience with Agile development methodologies and version control systems. Strong analytical and problem-solving abilities with attention to detail, particularly in citizen service scenarios and government analytics interpretation.
• Excellent communication skills for collaborating with stakeholders and documenting solutions, including the ability to translate business requirements into technical CSM configurations.

Key Responsibilities:

• Lead the technical design and implementation of ServiceNow CSM solutions and Public Sector Digital Services initiatives, ensuring they align with enterprise architecture standards and citizen service best practices.
• Develop and maintain custom applications using App Engine that enhance CSM functionality and support digital government service delivery capabilities.
• Configure and customise CSM modules including case management workflows, knowledge base integration, citizen portal development, and omnichannel support systems.
• Implement Public Sector Digital Services features to enable data-driven insights, automated service routing, and proactive citizen engagement across government touchpoints.
• Design and implement automated controls and monitoring solutions specific to citizen service metrics and digital service performance indicators.
• Provide technical guidance and mentoring to junior developers and administrators on CSM and government digital service best practices.
• Participate in code reviews and ensure quality standards are maintained throughout development, with particular attention to citizen-facing functionality, accessibility compliance, and data security in accordance with government standards.
• Troubleshoot complex technical issues related to CSM implementations and public sector digital service integrations, providing timely resolution.
• Create and maintain technical documentation for all developed solutions, including CSM configuration guides and Public Sector Digital Services implementation procedures that comply with government documentation standards and facilitate knowledge transfer across agencies.

Experience Level:

• Minimum 4 years of ServiceNow development experience with at least 2 years specifically focused on Customer Service Management (CSM) module implementation and customisation.
• At least 2 years of hands-on experience with App Engine development and 1 year of experience with Public Sector Digital Services platforms or government digital transformation initiatives.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Demonstrated experience in implementing and customising ServiceNow CSM modules in enterprise or government service environments, with proven track record of successful Public Sector Digital Services implementations, government portal deployments, or citizen-facing digital service delivery projects.