Total 59 information technology job vacancies in F&B / Tourism / Hospitality category in Hong Kong

Responsibilities:

• Executed applications strategy and technology roadmap, aligning IT with business goals.
• Managed and optimized software systems for seamless integration, scalability, and sustainability.
• Leveraged emerging technologies to drive competitive advantage.
• Translated business requirements into technical specifications and tailored solutions.
• Collaborated with users and vendors, providing training and guidance for smooth adoption.
• Acted as primary contact for third-party application issues and project updates.
• Ensured compliance with organizational standards, ISO27001:2022, and supported after-hours operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of IT experience, including 5+ years in team leadership and management.
• 3+ years of experience in software system design, development, and maintenance.
• Strong expertise in software engineering, secure development, cloud computing, AI, and cybersecurity.
• Experienced in enterprise systems, digital transformation, emerging technologies, and enterprise applications (Education sector preferred).
• Proficient in databases, programming, server infrastructure, SQL Server, and SDLC processes.
• Skilled in leading IT support teams, prioritizing tasks, and managing multiple incidents concurrently.
• Detail-oriented, self-motivated, and adaptable, with strong communication, interpersonal, and organizational skills.
• Experienced in project management, analytical problem-solving, and maintaining composure under pressure.
• Certified in ITIL, PMP, and Microsoft technologies.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Responsibilities:

• Executed applications strategy and technology roadmap, aligning IT with business goals.
• Managed and optimized software systems for seamless integration, scalability, and sustainability.
• Leveraged emerging technologies to drive competitive advantage.
• Translated business requirements into technical specifications and tailored solutions.
• Collaborated with users and vendors, providing training and guidance for smooth adoption.
• Acted as primary contact for third-party application issues and project updates.
• Ensured compliance with organizational standards, ISO27001:2022, and supported after-hours operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of IT experience, including 5+ years in team leadership and management.
• 3+ years of experience in software system design, development, and maintenance.
• Strong expertise in software engineering, secure development, cloud computing, AI, and cybersecurity.
• Experienced in enterprise systems, digital transformation, emerging technologies, and enterprise applications (Education sector preferred).
• Proficient in databases, programming, server infrastructure, SQL Server, and SDLC processes.
• Skilled in leading IT support teams, prioritizing tasks, and managing multiple incidents concurrently.
• Detail-oriented, self-motivated, and adaptable, with strong communication, interpersonal, and organizational skills.
• Experienced in project management, analytical problem-solving, and maintaining composure under pressure.
• Certified in ITIL, PMP, and Microsoft technologies.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Support internal IT needs:

• Primary point of contact for end-user computing – user on/off boarding, troubleshooting, and training
• Microsoft 365 tenant administration (Office, Teams, Exchange, Azure AD, etc)
• Monitoring of FFH users/endpoints operational security and compliance via Microsoft Intune
• Manage Microsoft Defender (phishing, malware, risky sign‑ins), implement Safe Links, Safe Attachments, and security hardening, investigate alerts and suspicious activities
• First level support for office network (Corp & Guest wi-fi networks, router admin, VPN admin)
• Procurement/management of IT assets such as laptops and mobile devices
• Liaise with and manage 3rd party IT software/hardware/services vendors
• Support and troubleshoot audio visual equipment such as projectors, AV systems.
• Support with regular IT subscriptions invoice reviewing and payment process
• Ad hoc support on internal FFH IT projects

Support internal Operations needs:

• Premises and physical security – CCTV and access card system monitoring and administration
• Business Continuity measures planning and execution
• Ad hoc support on internal FFH Operational/Admin initiatives

Key Roles & Responsibilities:

Business Development & Sales:

●      Identify, prospect, and develop new cleanrooms, operating theatres, laboratories, controlled environments, data centres and ACMV project opportunities within Singapore and targeted Southeast Asian markets.

●      Build and maintain strong, long-lasting relationships with key decision-makers, including M&E consultants, architects, developers, main contractors, and facility managers, data centre operators and end-users.

●      Actively track and participate in public and private tenders, ensuring timely and competitive and compliant  bid submissions.

●      Develop and execute strategic sales plans to achieve sales targets and expand the company’s market share in the SEA region.

Technical Consultation & Proposal Generation:

●      Analyze clients' technical requirements / user requirement specifications, tender documents, and cleanroom specifications(e.g., ISO classification, temperature/humidity controls, HEPA filtration, and pressurization needs).

●      Support preliminary site assessments and coordinate with internal engineering teams on technical solutions.

●      Coordinate with the internal design and estimation teams to prepare quotations and technical proposals.

●      Deliver compelling technical presentations to clients, clearly articulating our value proposition and engineering capabilities.

Commercial Negotiation & Account Management:

●      Support commercial discussions and negotiations with clients under management guidance.

●      Coordinate a seamless handover of awarded contracts to the Project Management and Engineering teams, ensuring clear alignment of client requirements/expectations.

●      Serve as the key account manager for existing clients, handling technical inquiries and fostering repeat business.

●      Monitor market trends, competitor activities, and regulatory changes within the regional cleanroom and HVAC sectors to keep the company competitive.

Requirements & Qualifications:

●      Education: Bachelor’s Degree or Diploma in Mechanical Engineering, HVAC Engineering, Building Services, or a related technical discipline.

●      Experience: Minimum of 3–5 years of proven technical sales, project sales, or business development experience in the ACMV/HVAC industry. Prior experience in cleanroom, controlled environment, pharmaceutical, semiconductor, or healthcare-related ACMV projects will be astrong advantage.

●      Technical Knowledge: Strong understanding of ACMV / HVAC systems, cleanroom and controlled environment design principles,laboratory requirements, cleanroom standards (e.g., ISO 14644), psychrometrics, and advanced air distribution systems.

●      Network: Established network of contacts with local M&E consultants, main contractors, and facility operators in the pharmaceutical, semiconductor, healthcare, laboratory, or data centre sectors is a significant advantage.

●      Skills: Exceptional communication, negotiation, and presentation skills. Ability to read and interpret engineering drawings and blueprints.

●      Mobility: Willingness to travel across Southeast Asia as required to support regional business development. Willingness to travel to project sites.

We are seeking a highly motivated and experienced Central Kitchen Manager to oversee the daily operations of our food manufacturing and production facility. The successful candidate will be responsible for managing production efficiency, food safety compliance, cost control, inventory management, quality assurance, and business development initiatives to support the growth of the Company.

This role requires strong leadership skills, operational expertise, and the ability to drive continuous improvement in a fast-paced food manufacturing environment.

Key Responsibilities

• Oversee daily Central Kitchen operations and production planning.
• Ensure food safety, hygiene and regulatory compliance, including SFA, WSH and SS 590 requirements.
• Monitor production output, product quality and timely delivery of goods.
• Manage inventory, procurement, stock control and supplier relationships.
• Control food costs, wastage and operational expenses.
• Handle quality issues, customer feedback and corrective actions.
• Prepare budgets, sales forecasts and monthly performance reports.
• Lead new product development and operational improvement projects.
• Train, supervise and develop production staff.

Requirements

• Minimum 3 years of relevant experience in a Central Kitchen, Food Manufacturing or Catering environment.
• Possess Food Safety & Hygiene Certificate Level 3 - (Level 4 preferred).
• Good knowledge of food safety standards, HACCP and SS 590.
• Strong leadership, problem-solving and communication skills.
• Familiar with inventory management, cost control and budgeting.
• Proficient in Microsoft Word and Excel.

Preferred Experience

• Experience managing a food manufacturing facility supplying multiple outlets.
• Knowledge of food production planning and quality assurance systems.

Salary: To be offered based on qualifications, skills and relevant working experience.

Key Responsibilities:

• Conduct technology landscape scans, market research, and benchmarking on digital health, AI, automation, kiosks, and GovTech solutions
• Track industry trends, pilots, and case studies locally and internationally, especially in public sector contexts
• Summarise research findings into briefing notes, comparison tables, reports, and presentation slides
• Support coordination of innovation projects, including meeting arrangements, minutes-taking, and action tracking
• Liaise with vendors and internal stakeholders to support project execution and follow-ups
• Assist in preparing presentation decks, concept notes, and pilot proposals
• Maintain project documentation, trackers, and knowledge management repositories
• Support preparation of governance materials such as briefing packs and summaries
• Assist in setting up, monitoring, and documenting pilot and proof-of-concept initiatives
• Collect feedback and support post-pilot evaluation and reporting

Requirements:

• Research & Analytical Skills: Experience in market research, competitor analysis, and the ability to synthesise complex data into actionable insights.
• Project Management Skills: Comfortable supporting multiple workstreams simultaneously, with good organisational skills and ability to manage deadlines.
• Digital Tools Proficiency: Microsoft Office (Word, Excel, PowerPoint)
• Familiarity with collaboration tools such as Microsoft Teams
• Ability to create basic diagrams or visuals using Visio, Canva, etc
• Communication Skills: Proficiency in writing reports, briefs and presentation decks

Preferred Discipline:
1. Business Administration, Innovation Management, Engineering, Computer Science or Design

Working Arrangement:
Duration: 10 Months (May 26 to Feb 27)
Working Hours:
Salary: TBA (depending on qualification & experience)
Location: Outram Park

EA License No.: 96C4864
Reg. No.: R26161270 JOEY TAY YI TING

Key Responsibilities:

• Conduct technology landscape scans, market research, and benchmarking on digital health, AI, automation, kiosks, and GovTech solutions
• Track industry trends, pilots, and case studies locally and internationally, especially in public sector contexts
• Summarise research findings into briefing notes, comparison tables, reports, and presentation slides
• Support coordination of innovation projects, including meeting arrangements, minutes-taking, and action tracking
• Liaise with vendors and internal stakeholders to support project execution and follow-ups
• Assist in preparing presentation decks, concept notes, and pilot proposals
• Maintain project documentation, trackers, and knowledge management repositories
• Support preparation of governance materials such as briefing packs and summaries
• Assist in setting up, monitoring, and documenting pilot and proof-of-concept initiatives
• Collect feedback and support post-pilot evaluation and reporting

Requirements:

• Research & Analytical Skills: Experience in market research, competitor analysis, and the ability to synthesise complex data into actionable insights.
• Project Management Skills: Comfortable supporting multiple workstreams simultaneously, with good organisational skills and ability to manage deadlines.
• Digital Tools Proficiency: Microsoft Office (Word, Excel, PowerPoint)
• Familiarity with collaboration tools such as Microsoft Teams
• Ability to create basic diagrams or visuals using Visio, Canva, etc
• Communication Skills: Proficiency in writing reports, briefs and presentation decks

Preferred Discipline:
1. Business Administration, Innovation Management, Engineering, Computer Science or Design

Working Arrangement:
Duration: 10 Months (May 26 to Feb 27)
Working Hours:
Salary: TBA
Location: Outram Park

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE

Responsibilities:

• Executed applications strategy and technology roadmap, aligning IT with business goals.
• Managed and optimized software systems for seamless integration, scalability, and sustainability.
• Leveraged emerging technologies to drive competitive advantage.
• Translated business requirements into technical specifications and tailored solutions.
• Collaborated with users and vendors, providing training and guidance for smooth adoption.
• Acted as primary contact for third-party application issues and project updates.
• Ensured compliance with organizational standards, ISO27001:2022, and supported after-hours operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of IT experience, including 5+ years in team leadership and management.
• 3+ years of experience in software system design, development, and maintenance.
• Strong expertise in software engineering, secure development, cloud computing, AI, and cybersecurity.
• Experienced in enterprise systems, digital transformation, emerging technologies, and enterprise applications (Education sector preferred).
• Proficient in databases, programming, server infrastructure, SQL Server, and SDLC processes.
• Skilled in leading IT support teams, prioritizing tasks, and managing multiple incidents concurrently.
• Detail-oriented, self-motivated, and adaptable, with strong communication, interpersonal, and organizational skills.
• Experienced in project management, analytical problem-solving, and maintaining composure under pressure.
• Certified in ITIL, PMP, and Microsoft technologies.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Senior AML & Fraud Technology Consultant (Actimize – Banking Domain)

Job Summary: We are seeking a highly specialized AML & Fraud Technology Consultant with deep expertise in Actimize solutions and financial crime compliance within the banking sector. The role involves supporting and enhancing transaction monitoring, screening, and fraud detection systems in alignment with regulatory requirements.

Key Responsibilities:

• Support and enhance AML Transaction Monitoring and Fraud Detection systems
• Work on Actimize platforms (SAM / CDD / Screening / IFM) across on-premise and cloud environments
• Perform rule tuning, optimization, and false-positive reduction
• Collaborate with business stakeholders on KYC, CDD/EDD, and regulatory requirements
• Manage payment and name screening systems (SWIFT / Fedwire or similar)
• Participate in system upgrades, UAT, and production support activities
• Ensure compliance with banking regulatory and audit standards

Requirements:

• Bachelor’s degree in Engineering / Technology (or related field)
• 15+ years of experience in Banking / Financial Services domain
• Minimum 7+ years of hands-on experience in Actimize AML / Fraud solutions
• Strong experience in Transaction Monitoring, KYC/CDD/EDD, and Screening systems
• Prior experience working with banks in Singapore or APAC region
• Experience in rule tuning, optimization, and regulatory compliance
• CAMS certification (mandatory)

Responsibilities:

• Executed applications strategy and technology roadmap, aligning IT with business goals.
• Managed and optimized software systems for seamless integration, scalability, and sustainability.
• Leveraged emerging technologies to drive competitive advantage.
• Translated business requirements into technical specifications and tailored solutions.
• Collaborated with users and vendors, providing training and guidance for smooth adoption.
• Acted as primary contact for third-party application issues and project updates.
• Ensured compliance with organizational standards, ISO27001:2022, and supported after-hours operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of IT experience, including 5+ years in team leadership and management.
• 3+ years of experience in software system design, development, and maintenance.
• Strong expertise in software engineering, secure development, cloud computing, AI, and cybersecurity.
• Experienced in enterprise systems, digital transformation, emerging technologies, and enterprise applications (Education sector preferred).
• Proficient in databases, programming, server infrastructure, SQL Server, and SDLC processes.
• Skilled in leading IT support teams, prioritizing tasks, and managing multiple incidents concurrently.
• Detail-oriented, self-motivated, and adaptable, with strong communication, interpersonal, and organizational skills.
• Experienced in project management, analytical problem-solving, and maintaining composure under pressure.
• Certified in ITIL, PMP, and Microsoft technologies.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Responsibilities:

• Executed applications strategy and technology roadmap, aligning IT with business goals.
• Managed and optimized software systems for seamless integration, scalability, and sustainability.
• Leveraged emerging technologies to drive competitive advantage.
• Translated business requirements into technical specifications and tailored solutions.
• Collaborated with users and vendors, providing training and guidance for smooth adoption.
• Acted as primary contact for third-party application issues and project updates.
• Ensured compliance with organizational standards, ISO27001:2022, and supported after-hours operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of IT experience, including 5+ years in team leadership and management.
• 3+ years of experience in software system design, development, and maintenance.
• Strong expertise in software engineering, secure development, cloud computing, AI, and cybersecurity.
• Experienced in enterprise systems, digital transformation, emerging technologies, and enterprise applications (Education sector preferred).
• Proficient in databases, programming, server infrastructure, SQL Server, and SDLC processes.
• Skilled in leading IT support teams, prioritizing tasks, and managing multiple incidents concurrently.
• Detail-oriented, self-motivated, and adaptable, with strong communication, interpersonal, and organizational skills.
• Experienced in project management, analytical problem-solving, and maintaining composure under pressure.
• Certified in ITIL, PMP, and Microsoft technologies.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

(The final level and position title will be determined based on the outcomes of interviews and assessments)

About the Role 

As a Principal Consultant, you will lead multiple client projects (2-4), taking primary responsibility for complex engagements that involve multiple senior stakeholders and large teams. You will ensure the highest quality of work and deliverables across the projects you oversee. Clients will view you as a trusted business advisor, particularly in senior management discussions. Additionally, you will take ownership of select accounts, carrying revenue quota responsibility. A key aspect of your role will be mentoring and coaching junior consultants, fostering their growth and development.

Responsibilities

• Analytical Skills - Specialise in 2-3 areas of functional skills and be able to position oneself as an internal expert/specialist in specific skill areas. Provide inputs on improving existing project delivery tools and frameworks. Create approaches and frameworks for client projects and acts as a guide to team members.  Good at developing ideas based on data gathered.  Capability and skills in conducting thorough quality assurance of outcomes for deliverables.  Strong understanding of Growth Pipeline Engine framework and able to leverage on GPE for project delivery.  Support facilitation of Growth Pipeline Dialogs.
• Public Speaking & Executive Presentations– Act as a visible thought leader for the Practice Area by delivering high‑impact presentations, keynote talks, and executive briefings at client workshops, industry conferences, webinars, and internal forums. Confidently represent Frost & Sullivan’s insights, frameworks, and Growth Pipeline methodologies to senior audiences, translating complex analysis into compelling, actionable narratives that influence strategic decision‑making.
• Interpersonal Skills - Show strong results focus. Experienced in managing large, complex and pressured projects. Able to facilitate at any level, active in building consensus during projects. Take intellectual lead in client work sessions.  Able to plan a portfolio of projects and ensure timely delivery.  Able to communicate with the client on any unforeseen delays and create buy-in from the client.  Able to develop and articulate presentation storylines rapidly "thinking on your feet".  Strong attention to analysis logic & details at critical steps of the project. Strong presentation skills and able to clearly articulate value/insights succinctly.  Delivery of strategic high impact briefings and presentations.
• Client Handling Skills - Top-Down Business Development abilities. Used to animating BD meetings at senior-management level. Good demonstrated selling skills.  Good relationship building ability at all levels of an organisation. Able to demonstrate Growth Pipeline and Coaching skills through interactions with clients.
• Corporate Development - Strong understanding of our value proposition and product offering. Able to propose and facilitate development of new GPAD initiatives for improvement.  Collaborate with marketing to share Thought Leadership content for Practice Area. Act as panellist, paid speaking events.  Clearly articulate GPaaS's unique value proposition.

Required Competencies

The ideal candidate will have a strong educational foundation in business, economics, engineering or technology, coupled with a passion for solving complex problems and creating actionable insights for clients.

This role requires someone who is curious, methodical, and able to think strategically—connecting dots between data, industry trends, and business impact. Strong client-handling skills, including communication, adaptability, and credibility in stakeholder interactions, are critical.

• A relevant university degree (BA, BS) in Economics, Engineering, or technology. A postgraduate degree (Master’s or PhD) is highly regarded and considered an advantage

• 8 – 9 years of analyst/consulting working experience within a Consulting and/or Advisory services business environment.
• The ability to research and write a coherent story in proper English about a topic is critical. 
• A foundational understanding of the ICT industry, such as industry structure, operational practices, and competitive landscapes.

• The ability to network to create new relationships and to proactively manage on-going relationships to stay relevant to market intelligence needs of the clients.
• An analytical thought process, with outstanding written and verbal communication skills and business level fluency in English.
• The desire to learn public presentation skills in front of an audience and a video camera.
• Confident enough to present your work to a group of peers or a client and defend your analysis in a calm and professional manner.
• A team player who views team collaboration as an important path to professional development.
• Are Well-organized and detail-oriented

• Take ownership to work independently with remote supervision
• Can multi-task and meet tight deadlines
• Are disciplined and adhere to high-quality standards
• Is a strategic thinker; understands how operational activities are vital in supporting the overall strategy of the business
  
  

About the Practice Area

Information & Communications Technologies (ICT)

ICT Advisory powers clients to a future shaped by growth by helping them create lasting value for their customers in local and global markets. Our end-to-end advisory proposition covers the entire spectrum from tactical to strategic and from product-orientated to ecosystem-orientated goals.

We commit to specific outcomes and deliver tangible benefits to clients that we articulate: Speed and relevance, optimal alignment with customer markets and ecosystems, independence and credibility, risk mitigation and accuracy, resilience and long-term sustainability, cost effectiveness.

Our clients are enterprise software vendors, infrastructure vendors, service providers, outsourcers, solution providers, device manufacturers, government and standards agencies and end-user organizations that deploy digital technology, based all over the world.

What will make you succeed at Frost & Sullivan?..

You need to be-

• Wildly curious and entrepreneurial
• Committed to customer success
• A self-starter invested in your future
• A persuasive communicator
• Deeply Analytical
• Excited about Disruptive Trends

JOB SUMMARY 

The Senior Manager, Digital + Tech Transformation Revenue Management & Reservations, APEC plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the Senior Director, Revenue Strategy & Reservations Field Support, APEC] with a dotted line to the Senior Director, Commerce Support, Business Transformation Office, APEC+GC.

This role will provide a bridge between current and future hotel revenue management, guiding deploying hotels on the new systems and business processes that support the commercial hotel strategy to ensure a smooth transition and cutover. This role combines deep expertise in hotel revenue management with advanced training delivery skills, ensuring that property teams are fully prepared to optimize ACRS and One Yield functionality and drive revenue performance from day one. 

To accomplish this, the Senior Manager, Digital + Tech Transformation Revenue Management, APEC will develop subject matter expertise covering the end-to-end systems and processes that associates will use to deliver commercial hotel strategies, including Amadeus CRS, One Yield Evolution, Opera Cloud PMS, Opera Sales and Event Solution (OSEM), and use that knowledge to support hotel revenue teams across the continent. The successful candidate will have a deep knowledge of existing revenue management, loyalty revenue management and reservations processes within the continent and the systems that support it, including MARSHA, One Yield, Opera PMS, Opera S&C, CI/TY, SFAWeb/GPO, EMPOWER ResApp, and the Marriott Bonvoy loyalty program with the focus on Revenue Management. Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), and the effects of the change on Revenue Management tasks and processes including rate and price plans, overbooking strategy, guaranteed attributes, non-room products, etc.

KEY RESPONSIBILITIES 

End-to-End Testing and Business Process Validation: 

• Contribute to end-to-end business process validation testing for the discipline, ACRS, One Yield Evolution, Opera Cloud PMS and Opera OSEM.
• Validate business processes across the full lifecycle of the guest journey, not only for Revenue Management.
• Collaborating with relevant stakeholders in commercial service and other discipline teams in the continent.

End-to-End Deployment Validation: 

• Support validation of Land-It tasks, and other items to ensure deployment readiness. 
• Align required changes with relevant stakeholders.

ACRS and One Yield Evolution Setup & Pre-Go-Live Support: 

• Serve as the subject matter expert on ACRS revenue management modules, including rate plans, price plans, inventory types, and non-room product configuration.  
• Serve as subject matter expert on One Yield Evolution modules, including new inventory management and pricing modules. 
• Support properties in validating migrated data, identifying gaps, and completing manual configurations as required. 
• Provide guidance on best practices for rate plan mapping, policy assignment, and inventory categorization. 
• Troubleshoot issues and escalate system or process barriers as needed. 

Digital Learning Path: 

• Partner with Learning and Development (L&D) to ensure property associates receive the training assignments, resources, and system access required for their particular roles.

Workshop Facilitation & Training:

• Lead interactive revenue management workshops and webinars (virtual and/or in-person) for property teams to facilitate training, share best practices, and address common challenges 
• Deliver engaging, hands-on training sessions covering ACRS configuration, data migration, rate plan setup, inventory management, and policy validation. 
• Guide participants through practical exercises, knowledge checks, and system demonstrations to ensure comprehension and readiness.  
• Adapt facilitation style to accommodate diverse learning needs and property types.

Property Support: 

• Act as the SME for property Revenue Management teams, providing timely responses to property questions and triaging challenges raised by properties.

Deployment Support:

• Work closely with Implementation Managers (IMs) during the deployment, focusing on critical task validation and knowledge transfer with property and discipline teams during the Prepare and Ready phases.
• Assist with Command Center operations during the Launch phase, ensuring operational queries and support tickets are resolved promptly.
• Continuing supporting IMs and discipline teams throughout the Stabilization phase, helping properties adapt to new business processes and tools.

Stakeholder Engagement & Change Management:

• Act as a trusted advisor to property revenue teams and deployment teams.
• Communicate complex system concepts in clear, actionable terms.
• Collaboration across other SMEs (including Operations, Reservations, Group, Sales, Events, Finance, and IT) is essential.
• Gather feedback from early adopters and share insights on improving future workshops and deployment processes.
• Foster a collaborative, supportive learning environment.

Materials & Continuous Improvement:

• Utilize and continuously refine workshop facilitation materials, participant guides, and job aids.  
• Stay current on ACRS and One Yield Evolution enhancements, revenue management trends, and training methodologies.
• Contribute to the development of new learning content and process documentation.

Other:

• Perform other duties as needed.

CANDIDATE PROFILE

Technical & Functional Expertise

• Deep understanding of Marriott’s current reservations and revenue management systems and processes, Marriott Bonvoy Loyalty Program, reservations system and processes, including EMPOWER ResApp. 
• Deep knowledge of current Opera PMS, Sales & Catering (including CI/TY and SFAWeb/GPO).
• Ability to quickly learn and build expertise in the new systems and processes that create the entire end-to-end experience for Revenue Management associates, including ACRS, One Yield Evolution, Opera Cloud PMS and OSEM. 
• Ability to interpret commercial and operational requirements and translate them into system workflows.

Operational & Business Acumen

• Strong knowledge of revenue management, sales, events, catering, rooms operations and commercial processes within hotels.

Change Leadership & Stakeholder Engagement

• Ability to support hotels and commercial teams through complex system and process changes.
• Skilled in training, stakeholder communication, and change enablement strategies.
• Strong influencing skills with ability to align cross functional teams across disciplines.

Problem‑Solving & Decision‑Making

• Analytical thinker with strong root cause analysis skills and structured risk mitigation approach.
• Comfortable operating in fast paced, ambiguous environments.
• Strong judgment to prioritize effectively and manage competing demands.

Collaboration & Cross‑Functional Partnership

• Ability to build strong relationships with continent discipline teams and hotel teams. 
• Collaborative mindset focused on shared outcomes and continuous improvement.

Communication & Facilitation

• Exceptional verbal, written, and presentation skills tailored to both operational and executive audiences.
• Ability to simplify complex concepts and provide clear direction during implementation and support phases.
• Confident facilitator of workshops, discussions, and rapid problem-solving sessions.

Adaptability & Resilience

• Effective in dynamic deployment environments with competing priorities.
• Resilient under pressure, maintaining a positive, proactive approach.
• Strong sense of ownership and drive for operational excellence.

REQUIRED QUALIFICATIONS

• 7+ years of progressive experience in revenue management, with at least 3 years in a leadership or SME role.
• Demonstrated experience designing and delivering training or workshops to adult learners.
• Deep knowledge of existing CRS, RMS, PMS, S&C, and other operational systems.
• Strong analytical, organizational, and communication skills.
• Ability to travel as needed for workshop delivery.

Preferred Skills & Attributes

• Experience with large-scale system deployments or property conversions.
• Experience in adult learning, instructional design, or facilitation.
• Change management or project management credentials.
• Collaborative, adaptable, and solutions-oriented mindset.

Tools & Resources Used

• MARSHA/ACRS
• One Yield/One Yield Evolution
• Opera PMS v5.6/Opera Cloud PMS
• CI/TY / SFAWeb/GPO / Opera S&C
• EMPOWER ResApp
• JIRA
• ServiceNow/Power of M ticketing for configuration support
• Product Catalog
• Land-It task management systems
• Workshop facilitation materials (slide decks, participant guides, activity sheets)

Responsibilities:

• Executed applications strategy and technology roadmap, aligning IT with business goals.
• Managed and optimized software systems for seamless integration, scalability, and sustainability.
• Leveraged emerging technologies to drive competitive advantage.
• Translated business requirements into technical specifications and tailored solutions.
• Collaborated with users and vendors, providing training and guidance for smooth adoption.
• Acted as primary contact for third-party application issues and project updates.
• Ensured compliance with organizational standards, ISO27001:2022, and supported after-hours operations.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• 10+ years of IT experience, including 5+ years in team leadership and management.
• 3+ years of experience in software system design, development, and maintenance.
• Strong expertise in software engineering, secure development, cloud computing, AI, and cybersecurity.
• Experienced in enterprise systems, digital transformation, emerging technologies, and enterprise applications (Education sector preferred).
• Proficient in databases, programming, server infrastructure, SQL Server, and SDLC processes.
• Skilled in leading IT support teams, prioritizing tasks, and managing multiple incidents concurrently.
• Detail-oriented, self-motivated, and adaptable, with strong communication, interpersonal, and organizational skills.
• Experienced in project management, analytical problem-solving, and maintaining composure under pressure.
• Certified in ITIL, PMP, and Microsoft technologies.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Company Overview / Employee Value Proposition

VISION MANPOWER PTE LTD is a Singapore-based manpower agency specializing in professional staffing solutions across various industries.

Job Summary

Join Medical Technology Office (MTO) and play a pivotal role in advancing medical device innovation across Singapore's largest public healthcare cluster. You will be part of a dynamic team that bridges clinical needs with cutting-edge technology solutions, ensuring that innovative medical devices meet the highest quality and safety standards whilst supporting our mission to transform healthcare through innovation.

Responsibilities

• Lead comprehensive risk assessments for medical device and Software as Medical Device innovation projects to ensure regulatory compliance and patient safety
• Develop and maintain risk management reports aligned with ISO 14971 standards to support project decision-making
• Conduct clinical need validation and de-risking activities to align technology solutions with healthcare requirements
• Implement and manage quality management systems compliant with ISO 13485 and IEC 62304 for investigational device studies and commercialization projects
• Provide regulatory and quality management guidance to multidisciplinary project teams to facilitate successful project milestones and grant applications
• Maintain detailed audit documentation and Design History Files to support regulatory inspections and internal reviews
• Coordinate project activities including procurement assistance, meeting documentation, and communication management to ensure smooth project execution
• Support educational initiatives such as seminars, outreach events, and project attachments to foster clinician innovation and knowledge sharing
• Apply strong technical writing skills to produce clear, accurate, and compliant documentation for regulatory and project purposes
• Collaborate effectively with clinicians, technology partners, and stakeholders to drive medical technology development and adoption

Preferred competencies and qualifications

• Experience in project coordination within medical device development environments
• Knowledge of software development lifecycle processes relevant to medical device software
• ISO 13485 and IEC 62304 audit experience
• Passion for medical technology innovation with meticulous attention to detail

Other Information

• Work Hours: Monday – Friday (Office Hours)

• Salary will be commensurate with experience.

• EA Personnel Name: Asinah Holzem (R22111327)
• EA License No: Vision Manpower Pte Ltd (02C5351)