Total 2 support advisor job vacancies in Finance / Banking / Insurance category in Hong Kong

Responsibilities:

• Serve as the first point of contact for clients regarding digital banking platform enquiries and support.
• Investigate and resolve client requests, escalating complex issues to relevant support teams when required.
• Perform independent verification of client instructions and callback checks for high-risk transactions.
• Process account closures and other client service requests.
• Support documentation processing, signature verification, audit confirmations, and custody declarations.
• Maintain accurate records in the Bank's ticketing system and ensure timely follow-up until resolution.
• Ensure compliance with regulatory requirements, internal policies, and operational procedures.
• Participate in process improvement initiatives and support ad-hoc tasks as assigned.

Requirements

• Diploma or Degree holder with at least 3 years of banking operations, client service, or call centre experience.
• Good understanding of banking products and services.
• Strong communication, problem-solving, and analytical skills.
• Detail-oriented, proactive, and able to work independently in a fast-paced environment.
• Proficient in handling both verbal and written communication.
• Able to work flexible hours when business needs require, including shift work and public holiday support.

Email: nurul.amirah@gmprecruit.com

** This Singapore-based position is opened to Singaporeans only.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence:11C3793   |   Nurul Amirah |   Registration No: R22108940

Key Responsibilities

• Serve as the primary point of contact for client queries and escalations, ensuring excellent client service and relationship management.
• Oversee the end-to-end lifecycle of client transactions and middle office activities, ensuring timely and accurate execution.
• Monitor operational risks, identify issues, and coordinate resolutions with internal stakeholders.
• Manage and track client operational queries, providing timely updates and ensuring service expectations are met.
• Support clients on middle office operations, service models, and market-specific processes.
• Assist in new client onboarding, fund implementations, and transition activities.
• Collaborate with global Operations and IT teams to drive issue resolution and continuous process improvements.
• Manage shared team mailbox and provide day-to-day operational support.

Job Requirements

• Contract Duration- Immediate- End Dec 26
• Relevant experience

Interested applicants please email your resume to ivytham@recruitexpress.com.sg

Ivy Tham Yi Ru (R1104692)

Recruit Express Pte Ltd (EA Number: 99C4599)