Total 38 support analyst job vacancies in Engineering category in Hong Kong

Technical Support Engineer

Company: Sciengate Automation

Department: Engineering / Customer Support

Location: Malaysia (with regional support)

Role Overview

The Technical Support Engineer provides post-sales technical support, troubleshooting, and optimization for industrial automation systems including PLC, SCADA, HMI, and IIoT platforms.

This role ensures high system reliability, minimal downtime, and data-driven performance improvement across customer operations.

Key Responsibilities

1. Technical Support & Troubleshooting

- Diagnose and resolve issues in PLC systems, SCADA/HMI systems, and industrial communication networks

- Provide remote and onsite support

- Perform root cause analysis using system logs, alarms, and trends

2. System Maintenance & Optimization

- Conduct preventive maintenance and system audits

- Optimize control logic including PID tuning, sequencing, and safety interlocks

- Improve system performance by reducing downtime and increasing efficiency

3. Customer Support & Training

- Act as technical point of contact

- Provide operator and maintenance training

- Develop troubleshooting guides and documentation

4. Implementation & Commissioning Support

- Assist in system commissioning

- Support PLC/SCADA integration

- Integrate with MES/ERP and IIoT platforms

5. Data Analysis & Reporting

- Analyze operational data for faults and bottlenecks

- Generate reports on downtime and OEE

- Support predictive maintenance initiatives

6. Continuous Improvement

- Recommend system improvements

- Contribute to knowledge base

- Develop reusable templates

Required Skills & Competencies

Core Automation Skills

- PLC programming and troubleshooting (Schneider, Siemens, etc.)

- SCADA/HMI configuration

- Industrial protocols: Modbus, OPC UA, MQTT, Ethernet/IP

Software & Database Skills

- Basic programming (Python, JavaScript, or C#)

- Simple scripting and API understanding

- SQL knowledge (queries, joins)

- Familiarity with MySQL, SQL Server, or PostgreSQL

- Understanding PLC → SCADA → Database → Dashboard flow

Analytical Skills

- Root Cause Analysis

- OEE and downtime analysis

- Predictive maintenance concepts

IT / Networking Skills

- Basic networking (IP, switches, routers)

- Familiarity with IIoT and cloud dashboards

Soft Skills

- Problem-solving mindset

- Communication skills

- Independent work capability

- Documentation skills

Qualifications

- Diploma or Degree in Electrical, Mechatronics, Automation, or related

- 1–5 years experience in automation/support

- Fresh graduates with strong fundamentals welcome

Preferred Experience

- Schneider EcoStruxure, Siemens TIA Portal

- OEE systems, data analytics, vibration monitoring

KPIs

- MTTR

- System uptime

- First-time fix rate

- Customer satisfaction

- Reduction in recurring faults

Career Progression

- Technical Support Engineer → Senior Engineer → IIoT Specialist → Solutions Architect

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Paid training and development

YOUR NEW JOB

As a Resident Engineer, you’ll manage endpoint and server patching, deploy updates, and support client IT environments onsite.
You will work closely with the client’s IT lead to ensure timely maintenance, platform upgrades, and seamless endpoint operations.
This is a 12month contract role that is renewable. Work is onsite at Punggol Mon-Fri office hours.

WHAT YOU’LL BE DOING

• Deploy Windows patches and application updates via Microsoft Endpoint Configuration Manager (MECM/SCCM) and coordinate change requests through CAB.
• Update endpoint images, provision laptops, and support tech refresh projects using Microsoft Deployment Toolkit (MDT).
• Troubleshoot and resolve client platform and endpoint issues, maintaining service levels.
• Maintain accurate IT inventory and assist in client platform upgrades or implementations.
• Support testing, documentation, and reporting for patching and endpoint activities.

WHAT IS NEEDED FROM YOU

• Strong hands-on experience with MECM/SCCM and MDT.
• Knowledge of IT operations, patch management, and endpoint support.
• Ability to work onsite, perform overtime when required, and coordinate effectively with teams.
• Good communication skills and client-service mindset.
• Team player with proactive problem-solving skills.

WHAT WILL MAKE YOU STAND OUT

• Prior experience in large-scale IT environments or data centre operations.
• Familiarity with endpoint lifecycle management and imaging best practices.
• Experience supporting hybrid IT solutions or multi-platform environments.

We are a Systems Integrator and SAP Support Services provider seeking a motivated and eager-to-learn fresh graduate to join our SAP Basis Team.

**We welcome applications from candidates seeking either permanent or contract roles, and the final offer will depend on the candidate’s suitability and alignment with our needs. **

What You’ll Be Doing (with On-the-Job Training):

You’ll be supporting our consultants to: -

• Perform SAP system installations, upgrades, patching, and landscape maintenance
• Administer SAP databases (e.g. HANA, MSSQL) and ensure system health and performance
• Monitor systems, troubleshoot issues, and optimize performance
• Manage transports, system backups, and disaster recovery planning and testing
• Collaborate with infrastructure, cloud service, and functional teams
• Handle user administration, role assignments, and security configurations
• Provide on-call support for production systems as part of a support rotation
• Maintain clear and up-to-date documentation of system configurations, procedures, and enhancements

Qualifications:

• A Bachelor’s degree in Computer Science, Information Technology, or a related field
• A genuine interest in SAP technology, system administration, or enterprise IT
• Familiarity (or coursework) in operating systems such as Linux or Windows Server
• Basic understanding of databases and networking concepts is a plus
• Willingness to learn SAP Basis, cloud environments (e.g., AWS, Azure), and IT support best practices
• Strong problem-solving mindset and the ability to communicate clearly with team members
• No prior SAP experience is required, but internships, projects, or certifications will be advantageous

Key Responsibilities:

• Develop high-quality, scalable Python-based solutions that align with Veolias business objectives and technical requirements
• Collaborate with business partners, stakeholders, and cross-functional teams to define and refine project requirements
• Adopt and implement platform architecture, security standards, and Software Development Life Cycle (SDLC) processes
• Ensure code quality, security, and performance through rigorous testing, including unit testing, integration testing, and automated testing frameworks
• Mentor and provide guidance to junior engineers, fostering their professional growth and technical skills
• Stay current with industry trends, emerging technologies, and best practices in Python development and software engineering
• Take full ownership of projects from conception through delivery, ensuring timely completion and quality outcomes
• Monitor all infrastructure and application alerts.
• Provide application support, including minor fixes, data issues, and configuration issues.
• Perform basic troubleshooting support.
• Perform regular health checks of the applications.
• Identify and run SOPs from the knowledge base to resolve issues.
• Create SOPs for any new issues identified.
• Post in respective Teams channels for any critical issues.
• Provide weekend on-call support for critical incidents, outages, and severe system performance degradation.

Required Skills:

• Strong Python development skills with experience in at least one major framework (e.g., Django, Flask, FastAPI).
• Proven experience with the AWS cloud platform and its core services, such as EC2, Lambda, SQS, RDS, and S3, cloud formation.
• Hands-on experience with testing (unit/integration), relational databases/SQL
• Strong troubleshooting and production support skills, including monitoring, incident response, and clear communication.

Preferred Skills:

• Experience with cloud platforms (Azure or GCP) and CI/CD pipelines.
• Familiarity with Docker/Kubernetes and modern DevOps practices.
• Background in enterprise production support, including critical incident management and SOP/runbook creation.
• Experience with performance optimization, message queues/streaming, and/or ITIL- based processes.

Role:
Assistant Engineering Support Engineer (Up to $4000)

• Singapore Based (Nearest MRT Lentor Singapore, Report to office but might need to travel to site)

• 5 Days work per week (Monday – Friday | 8.30am – 6.15pm)

• Basic $2800 to $4000

• A Diploma or a Degree in Engineering (Mechanical, Electrical, or Controls). + A proven track record in a technical support or sales engineering role is preferred

• Career Progression Opportunities

Job Descriptions:

• Technical Support: Serve as a primary technical point of contact for customers, providing expert guidance and troubleshooting. You'll also provide feedback to help with follow-up jobs.

• Pre-Sales Engineering: Work with the Sales Manager to understand customer requirements and provide technical information on our products. You will also assist in preparing direct estimates and quotations and participate in the planning and survey phase of new installations.

• Project Execution: Coordinate with the Project Manager to assist in the procurement of parts and components. You will also convert design drawings into working drawings, carry out tests and prepare reports for system commissioning, and ensure work is completed according to as-built drawings.

• Team Leadership: Lead a team of technicians and assistants, delegating work and monitoring their progress to meet deadlines.

• Client Relations: Build rapport with clients by showing you care about their concerns. You will be their key contact for technical advice and support.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Testing Engineering Senior Analyst

Responsibilities

• Review and analyze system specifications• Collaborate with QA Engineers todevelop effective strategies and test plans
• Prepare efficient test cases
• Execute test cases (manual or automated) and analyze results
• Create logs to document testing phases and defects
• Report bugs and errors to development teams via HPQC
• Help to troubleshoot issues
• Conduct post-release/ post-implementation testing
• Arrange and participate daily de-brief meeeting
• Work with cross-functional teams to ensure quality throughout the softwaredevelopment lifecycle

Requirements

• Proven experience as a Quality Assurance Tester or similar role
• Experience in project management and QA methodology
• Familiarity with Agileframeworks and regression testing.
• Experience in Insurance Domain
• Ability to document and troubleshoot errors
• Working knowledge of test management tool – HPQC, Tosca, Jira, Playwright
• Excellent communication skills
• Analytical mind and problem-solving aptitude
• Strong organizational skills

Interested candidates, please send your CVs on as@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Job Responsibilities:

IT Network & Infrastructure

• Oversee the design, implementation, maintenance, and optimization of IT networks, systems, and infrastructure.

• Ensure high availability, scalability, performance, and reliability of IT services across the region.

• Lead infrastructure planning, system upgrades, and disaster recovery/business continuity initiatives.

IT Security & Compliance

• Establish and enforce IT security policies, standards, and governance frameworks.

• Ensure compliance with regulatory, legal, and industry requirements (e.g. data protection, cybersecurity).

• Oversee risk management, security monitoring, incident response, and periodic security audits.

Vendor & Software Partner Management

• Manage relationships with external vendors, software developers, and technology service providers.

• Oversee contract negotiations, service level agreements (SLAs), and vendor performance.

• Ensure vendors deliver solutions that meet business, security, and compliance requirements.

IT Help Desk & User Support

• Lead IT help desk operations with partner vendors to provide timely and effective end-user support.

• Establish service standards, KPIs, and escalation procedures for incident and problem management.

• Ensure a consistent IT support experience for users across all locations.     

Job Requirements:

• Minimum Diploma in It related study

• Minimum 3 years of working experience

• Hands-on experience in network administration, systems management, and end-user support.

• Working knowledge of IT security practices and compliance requirements.

• Experience managing external vendors and service providers.

• Experience in financial services or insurance industry will be an advantage

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd      

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242

Job Purpose

We are seeking a dedicated and proactive Assistant Engineer to provide frontline technical support. The role involves attending to emergency breakdowns, responding to technical calls, and supporting the engineering team in ensuring minimal downtime and maximum customer satisfaction. This role is critical in supporting 24/7 operations, with specific standby responsibilities during off-peak hours (9:00 PM – 6:30 AM).

Key Responsibilities

• Attend and troubleshoot emergency breakdowns promptly to minimize equipment or vehicle downtime.
• Respond to technical calls and provide timely advice, solutions, or escalation where necessary.
• Assist in diagnosing faults and carrying out corrective actions in line with standard operating procedures (SOPs).
• Document breakdown cases, technical calls, and corrective measures taken for reporting and follow-up.
• Coordinate with vendors, suppliers, or internal departments when additional resources are required.
• Ensure compliance with workplace safety, quality standards, and company policies.
• Be on standby during off-peak hours (9:00 PM – 6:30 AM), as rostered (Tue – Saturday / Sun – Thur).
• Upon activation, arrive at the appointed breakdown site within 1 hour.
• Ensure readiness with tools, equipment, and PPE for immediate response.
• Perform any other engineering-related duties as assigned.

Requirements

• Diploma in Mechanical, Electrical, Automotive, or related Engineering field.
• Minimum 1–2 years of relevant working experience (fresh graduates with strong technical aptitude are welcome).
• Knowledge of troubleshooting techniques, equipment diagnostics, or automotive/electrical systems preferred.
• Strong problem-solving skills and ability to work under pressure during emergencies.
• Good communication skills to handle technical calls and liaise with internal and external stakeholders.
• Willingness to work shifts, weekends, or be on standby for emergency call-outs.
• Possession of a valid Class 3 driving license is an advantage.

• Completing and reviewing work assignments and adjusting workload and resources periodically with the team.
• Mentoring and cross-training staff with a standardized training program and documentation.
• Implementing required quality management systems to ensure customer work scope, results, and team performance meet approved SOPs and organization's safety and quality requirements.
• Participating in cost, quality, and efficiency improvement initiatives driven by the Team Lead.
• Coordinating and ensuring timely calibration of laboratory equipment.
• Maintaining good laboratory housekeeping with the team.

Requirements:

• Min Diploma in Applied Chemistry/Perfumery and Cosmetic Sciences/ChemicalEngineering.
• Some lab exp in chemistry / Fragrance lab

Office hours, Mon to Fri

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)

Industrial Engineer will be responsible for planning, designing, implementing, and managing; integrated, production and service delivery systems that assure performance, reliability, maintainability, schedule adherence and cost control within the production site. The Industrial Engineer will adopt as its goals profitability, effectiveness, adaptability, responsiveness, quality, and the continuous improvement of products and services throughout their life cycles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Project leader – lead and implement projects that will eliminate waste, through the standard Industrial Engineering process

o This will include but is not limited to: Complex Process Simulation, Operations Research and Business Model Cost Analysis

· Verify Time standards prepared within IE Team

· Update and report key Industrial Engineering metrics for assigned customer or area

· Drive key process mapping activities within the assigned customer or area

· Drive the standardization SAP and Manufacturing Execution System configurations

· Prepare quotes for proposed projects within the assigned customer or area

· Drive process related activities for New Product Introduction.

· Coach, mentor, and train engineers within the Industrial Engineering team

· Support and/or maintain all lower level Industrial Engineering essential duties and responsibilities

· Insure the standardization of Jabil processes throughout the site in accordance with the global, regional and site direction

· Support the Lean organization by developing a solid process foundation and data integrity in order to support process improvement through the organization

· Comply and follow all procedures within the company security policy.

· May perform other duties and responsibilities as assigned

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

· Key Requirements:

o Understanding and application of broad range of industrial engineering tools (ie. Work measurement, simulation, process mapping, facilities and workstation design, operations research, etc.)

o Understanding of Jabil’s global strategies and direction

o Understanding of site’s facilities, capabilities and how they tie back to the Jabil strategies and direction

o Strong financial and analytical ability

o Proven record of accomplishment of successful change management accomplishments, implementing and management continuous improvements and cost reduction programs

o Strong communication skills

· Proficiency in use of personal computers, Microsoft Office products, Microsoft Visio, Microsoft Project, and AutoCAD skills required.

Location: West (Onsite)

Employment Type: 2-year contract (renewable)

Only open to Singapore Citizens (MSD clearance required)

Scope of services

• Perform Asset Management of Infrastructure and Computing Devices

• Provide computer support services (Troubleshooting, patching, configuration, testing, and maintenance) for any supported software and hardware.

• Work with 3rd parties vendors

• Provide training, coaching, and orienting users on how to use computer devices.

• Be responsible for completing assigned tasks on time and to the satisfaction of the users.

Requirements:

• Candidate must possess at least a Higher Nitec in IT-related qualification/Diploma in IT

• 1-2 years’ experience in similar capacity, Technical Skills, and experience supporting Computing Devices

• Computing Devices Platform Supported: Windows, iOS, and Android

• Professional competencies that include:

• Ability to work without supervision
• Good communication skills
• Pro-activeness and Initiative
• Ability to multitask
• Good at problem solving
• Customer service

Responsibilities

• Provide support to Airwallex’s customers (particularly the APAC and China regions) on troubleshooting their technical issues (e.g. providing technical information / explanations, sample codes, exploring payment logs, FAQs)

• Work directly with developers and internal teams on post integration issues to provide support and best practices for using Airwallex’s product

• Identify areas where Airwallex’s products and services are not functioning as expected and work with internal stakeholders to deliver improvements

• Coordinate with internal stakeholders to identify causes of system failures and deliver solutions

• Be available to coordinate the process to manage resolution of system failure incidents

• Participating in the development of tools, systems, and processes to improve productivity and product reliability
  

Who You Are

We're looking for people who meet or exceed the following requirements.

Minimum Qualifications

• 3+ years experience in people management, with success in directly managing Technical Support Engineers in APAC and China region

• 5+ years experience in customer-facing technical support.

• Bachelor degree or above in Computer Science or relevant majors.

• Experience with REST, JSON, HTTP, HTTPS and SQL. Must be familiar with common HTTP errors and resolutions.

• Proven experience and skills in troubleshooting and problem-solving technical issues.

• Must have sufficient technical knowledge to communicate with software development teams.

• Have familiarity with process to escalate system incidents and coordinate resolution.

• Strong willingness to deliver exceptional customer service at scale.

• Excellent written, verbal and in-person communication skills in both English and Mandarin
  

Preferred Qualifications

• Good to have technical knowledge: Python, Go.

• Good to have monitoring tools knowledge: ELK, Splunk, Loki.

• Experienced in e-commerce, payment, fin-tech industry is a plus.

• Good command of English and Mandarin