Total 5 Junior Executive it analyst job vacancies in Engineering category in Hong Kong

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An expansion IT company that requires the incumbent to support and manage the implementation of various HR initiatives and programs to support the business which include recruitment and retention, staff engagement, learning and development, employee relations/welfare and office administration.

Job Highlights

• Industry: Information Technology
• Location: Kaki Bukit
• Working days: 5-days
• Working Hours: Mon-Fri

Job Responsibilities

• Responsible for configuration, maintenance and upgrading of servers, networks and related hardware and software
• Perform asset management and maintain accurate asset records
• Perform day-to-day IT infrastructure health and security monitoring and checks
• Troubleshoot infrastructure and network related issues
• Perform change management control, and ensure changes are trackable and properly documented
• Respond to service requests and incidents to provide timely and effective resolutions
• Work with service providers to ensure SLAs are met
• Automate tasks with basic Bash/PowerShell scripting and high-level programming languages such as Python/Perl
• Provide support in the provisioning of IT infrastructure-related projects and other ad-hoc duties as assigned

Job Requirements

• Candidates must possess a Diploma/Bachelor of Science in Computer Science/Computer Information Systems or equivalent
• For Junior Role, fresh graduates with matching skill sets are welcome, and On-the-Job Training (OJT) will be provided
• Strong understanding of server and networking fundamentals

1. Knowledge of up-to-date server hardware, configuration and management
2. Knowledge of networking concepts such as VLAN, LAG, LACP, and protocols such as TCP/IP, DHCP, UDP, DNS, and routing
3. Knowledge of L3 firewalls and network security

• Working knowledge in

1. Linux Server OS Administration and Linux Networking
2. Virtualization technology
3. Log management
4. Internet Services such as Web and Database servers
5. Basic security best practices and implementation

• Strong analytical and problem-solving skills
• Able to troubleshoot IT problems using logs, and tracing through steps
• Meticulous
• Good time management skills
• Good verbal and written communication skills
• Able to work independently and contribute as a team
• Willingness and capacity to learn new technologies and tools for the continuous improvement of systems and processes
• CompTIA/LPIC certifications is a plus
• Knowledge of Infrastructure as Code tools such as Ansible/Chef/Puppet is a plus
• DevOps/SRE experience is a plus
• Experience with Load Balancers/High-Availability deployment is a plus

Company Overview

We are an innovative one-stop solution provider specializing in Commercial Clouds Solutions, Digital IT Infrastructure/Services, Customized Software, Gantry/Visitor Management, Security, and Media Management Solutions.

Job Summary

Provide technical support and maintenance for hardware and software to ensure smooth operations. Troubleshoot issues on site, support project deployments, and maintain effective client communication.

Responsibilities

• Provide day-to-day technical support to end users to ensure smooth operational continuity
• Perform monthly on-site hardware maintenance to prevent equipment failures
• Attend to site issues during rotational 24/7 standby on weekdays after office hours and weekends (Sat, Sun & PH)
• Respond promptly to client phone calls, emails, and messages to resolve technical issues
• Troubleshoot hardware and software problems on site to restore functionality quickly
• Install, configure, and maintain hardware devices and software applications to meet client requirements
• Build and maintain positive client relationships through effective communication and service delivery
• Track and manage fault reports to ensure timely resolution and accurate documentation
• Support project teams during new project deployments by providing technical assistance
• Communicate with clients to confirm that services meet expectations and requirements
• Follow up promptly on service requests and provide customer feedback to management for continuous improvement

Preferred competencies and qualifications

• Nitec, Higher Nitec, Diploma in IT or related technical discipline
• Experience with Windows and Ubuntu operating systems
• Hands-on experience with Raspberry Pi and UP board hardware is an advantage
• Willingness to travel as required
• Ability to manage multiple requests efficiently without becoming overwhelmed
• Ability to maintain professionalism under pressure
• Ability to work independently

1.Job Responsibilities

(1)Network Infrastructure Support

Provide on-site support for customers’ wired and wireless networks (Wi-Fi), internet connectivity, and internal network security. Rapidly respond to and resolve network issues including outages, latency, and authentication problems (e.g. 802.1X, VPN).

(2)End-User Device Life-cycle Management

Responsible for the full life-cycle management of end-user devices, including initial deployment of desktop computers (primarily Windows-based), software installation, daily maintenance, as well as configuration and management of peripherals such as printers and scanners.

(3)Windows Domain Administration

Perform basic Active Directory (AD) administration tasks, including user account creation, access rights management, domain joining, Group Policy Object (GPO) application, and shared folder management.

(4)Server & Data Security Operations

Responsible for routine inspections and basic troubleshooting of customer Windows Servers. Execute scheduled data backups and verify backup integrity to ensure business continuity.

(5)Vendor Management

Coordinate with third-party vendors and service providers for maintenance, repair, and support matters.

(6)Documentation & IT Asset Management

Maintain up-to-date IT asset inventories, system configuration documentation, and prepare incident reports, root cause analysis, and periodic operations reports as required.

(7)Support for ad-hoc tasks as assigned.

2.Job Requirements

(1)Education

Diploma and above in Computer Science, Information Technology, or related disciplines.

(2)This position requires frequent communication with HQ based in Beijing, China and require to communicate in Mandarin.

(3)Technical Skills

·Proficient in Windows 10/11 and Microsoft Office applications (Outlook, Excel, Word);

Solid understanding of TCP/IP networking, with working knowledge of VLAN, DHCP, and DNS;

·Basic configuration and troubleshooting experience with networking equipment from vendors;

·Entry-level experience in Windows Server administration, including AD, SMB, DHCP, and DNS roles;

(4)Demonstrates strong customer service awareness and patience, capable of handling technical support requests under pressure.

(5)Exhibits good team spirit and can assist or coordinate with colleagues in IT operations and support tasks.

(6)Willingness to learn new technologies.

(7)Understands and complies with relevant requirements of Singapore’s Personal Data Protection Act (PDPA).

3.Work Arrangement

Fully on-site.

4.Working Hours

Monday to Friday, 9:00 AM – 6:00 PM, with a 1-hour lunch break.

Location: Singapore (Onsite)

Duration: 12 Months Contract

• Possess a degree in Information Technology, Computer Science, Engineering, or a related field.

• 1 to 3 years of QA experience with exposure to ServiceNow testing.

• Strong understanding of ServiceNow modules (e.g. ITSM, ITOM, ITAM, HRSD,ITRM, Security Operations, Workplace Service Delivery, Strategic Portfolio Management etc.) and workflows.

• Strong experience in ServiceNow testing, including Automated Test Framework(ATF).

• Experience in managing end-to-end SIT and UAT cycles.

• Deep understanding of ServiceNow architecture, workflows, and module functionalities.

• Proven experience in test strategy development, test case design, and defect management.

• Hands-on experience with automation tools (e.g. Selenium, REST API testing tools, Postman).

• Strong analytical and problem-solving skills with attention to detail.

• Experience in integrating ServiceNow with other enterprise systems (e.g., SAP, Workday) will be advantageous.

• Experience with ServiceNow upgrades and patch testing will be a plus.

• Familiarity with Agile/Scrum methodologies and CI/CD pipelines will be a plus.

Job Responsibilities:

• To provide day-to-day technical support to end users and ensure the smooth running of operations
• Perform monthly maintenance for hardwares on site
• On rotational 24/7 standby to attend site issues during weekdays after office hours & weekends (Sat, Sun & PH)
• Responding to client phone calls, emails, messages promptly
• Troubleshoot hardware and software related issues on site
• Install, configure and maintain hardwares devices and softwares applications
• Maintaining good client relations
• Track and manage faults reports
• Support project team during new project depolyment
• Communicating with clients to ensure that services are delivered effectively
• Promptly following up on service requests and providing customer feedback to management

Job Qualifications:

• Nitec, Higher Niec, Diploma in IT or any related technical discipline
• Experience in Windows & Linux Operating System
• Experience hands on with Raspberry PI and UP board hardwares added advantage
• Willingness to travel.
• Ability to deal with multiple requests without being overwhelmed.
• Ability to remain professional under pressure.
• Able to work independently