Working Hours:
12-hour rotating shifts (Day Shift / Night Shift)
Rotating roster based on operational requirements
Includes weekends and public holidays
Average 44 working hours per week
Monitor and investigate fraud alerts generated from various transaction monitoring systems across banking products and services.
Analyze suspicious transactions and perform fraud risk assessments to detect, prevent, and mitigate fraudulent activities.
Conduct customer verification calls relating to potentially unauthorized or suspicious transactions.
Handle customer-reported fraud, scam, and unauthorized transaction cases in accordance with established procedures.
Liaise with internal stakeholders, regulatory authorities, and law enforcement agencies on fraud-related matters where required.
Support investigations through information gathering, documentation, case review, and escalation processes.
Maintain accurate records of investigations, actions taken, and case outcomes.
Monitor fraud trends and emerging risks, and provide recommendations to strengthen fraud prevention controls.
Support card authorization and transaction verification activities.
Handle enquiries relating to lost cards, fraud reporting, scam cases, and merchant-related matters.
Ensure adherence to regulatory requirements, internal policies, and service standards.
Participate in continuous process improvement initiatives and perform other duties as assigned.
Interested applicants may email resume to kellychooi@recruitexpress.com.sg
Chooi Kelly (CEI Registration No: R25136207)
Recruit Express Pte Ltd (EA: 99C4599)
We regret only shortlisted candidates will be contacted
