Job Responsibilities:
Operational Support:
• Assist the Account Manager in coordinating and prioritizing maintenance tasks, addressing issues encountered by the team.
•Support the optimization of manpower, standard time, equipment, and energy usage.
•Provide regular updates on maintenance activities and help resolve operational challenges.
Customer Relationship Management:
• Assist in responding to customer complaints and support customer satisfaction investigations.
• Work with the Account Manager to collect feedback from customers, Dealers/Distributors, and maintain positive relationships.
• Help escalate complex issues to the Account Manager that may impact service quality or business performance.
Financial Support:
• Assist the Account Manager in monitoring financial performance, documenting expenses, and helping to track account receivables.
• Support the management of after-sales service delivery, including the use of Microsoft Business Central for financial tracking.
• Aid in the preparation of financial reports, including service revenue and margin data.
Team Management:
• Provide administrative support in the recruitment, interviewing, and training of technicians as required by workload demands.
• Support the management of a team of technicians by tracking their schedules, workload, and performance metrics.
•Help facilitate communication between technicians, subcontractors, OEMs and the Account Manager to ensure smooth operations.
Logistics and Procurement:
• Assist with parts, materials, and tools procurement for scheduled maintenance, repairs, and emergency service calls.
• Support logistics planning to ensure that the necessary resources are available for maintenance activities.
• Aid in the coordination with subcontractors, from comparing quotations to ensuring timely delivery of services and materials.
Contract and Quotation Support:
• Help in the preparation and management of contract renewals, ensuring that all necessary documentation is in place.
• Assist the Account Manager in generating quotations for simple repairs and service requests.
Health, Safety, and Compliance:
• Help drive Environmental, Health, and Safety (EH&S) initiatives, ensuring compliance during all maintenance operation.
• Support the monitoring of safety standards and participate in creating EH&S awareness within the team.
Performance Metrics:
• Assist in tracking and reporting key performance indicators (KPIs), such as technician productivity, field expenses, and Aftermarket Service Sales revenue.
•Provide regular feedback on operational performance to the Account Manager.
Job Requirements:
Min. Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
Strong organizational and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Business Central or similar tools.
Understanding of EH&S standards and practices.
Passionate in picking up knowledge of Professional/Commercial Foodservice Equipment.
Meticulous and able to handle large volume of work with high accuracy.
Independent worker who is reliable to deliver without supervision.
