Total 4,263 Customer Service job vacancies

Here's the JD for a Software Support Executive, aligned with Amber Creative's positioning:

Company OverviewAmber Creative is a full-service digital agency in Singapore offering web and mobile development, UI/UX design and generative AI services to create user-centric, innovative digital solutions.

Job SummaryWe are seeking a detail-oriented and client-focused Software Support Executive to provide technical support, troubleshoot software issues, and ensure seamless day-to-day operation of digital products and platforms for our clients. The ideal candidate is a strong communicator who can bridge the gap between technical teams and end users, and is comfortable working in an AI-augmented support environment.

Responsibilities

• Serve as the first point of contact for client-reported software issues, handling inquiries via ticketing systems, email, and messaging platforms promptly and professionally
• Diagnose, troubleshoot, and resolve software bugs, configuration issues, and user errors across web and mobile applications
• Escalate complex or unresolved issues to development and engineering teams with clear, well-documented bug reports and reproduction steps
• Monitor and manage the support ticket queue, ensuring SLAs are met and clients are kept informed of progress throughout issue resolution
• Conduct user acceptance testing (UAT) coordination and assist clients through software releases, updates, and go-live transitions
• Create and maintain support documentation including FAQs, user guides, troubleshooting runbooks, and known issue logs
• Liaise with project managers and developers to relay client feedback and surface recurring issues that may indicate systemic defects or UX gaps
• Assist in onboarding new clients to platforms by delivering training sessions and walkthroughs
• Use generative AI tools to draft support responses, summarise ticket histories, and produce client-facing documentation more efficiently
• Identify patterns in support requests and proactively flag improvement opportunities to the product and development teams
• Maintain accurate records of all support interactions, resolutions, and escalations for reporting and continuous improvement

Required competencies and qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field
• 1–2+ years of experience in a software support, helpdesk, or technical customer service role
• Solid understanding of web and mobile application fundamentals, including basic familiarity with HTML, APIs, and databases
• Experience working with ticketing and project management tools such as JIRA, Freshdesk, Zendesk, or equivalent
• Strong written and verbal communication skills with the ability to explain technical issues clearly to non-technical users
• Systematic troubleshooting approach with strong attention to detail and follow-through
• Ability to manage multiple open tickets and competing priorities without dropping the ball

Preferred competencies and qualifications

• Experience supporting SaaS platforms or client-facing digital products in an agency or managed services environment
• Familiarity with software development lifecycles (SDLC) and agile delivery practices
• Working knowledge of generative AI tools (e.g. Claude, ChatGPT) for support workflow augmentation — drafting responses, summarising threads, generating documentation
• Basic scripting or SQL knowledge for log analysis and data lookups
• Understanding of data privacy and security best practices relevant to client data handling (PDPA compliance a plus)

• Ensure the consistent delivery of high-quality Printed Wiring Boards that meet customer specifications and industry standards by managing quality assurance processes and serving as the primary liaison for customer service accounts.
• Responsible for driving continuous improvement, resolving quality-related customer issues, and upholding compliance with regulatory and internal quality systems to enhance customer satisfaction and product reliability.

Customer Quality Liaison

• Act as the primary contact for customer quality-related inquiries and complaints
• Coordinate resolution of customer issues through root cause analysis and corrective actions

Quality Control Oversight

• Monitor inspection and testing procedures are followed
• Monitor product conformance to IPC and customer-specific standards

Documentation & Compliance

• Maintain quality records in accordance with ISO 9001 and internal QMS protocols
• Prepare and submit quality reports to customers and internal stakeholders

Process Improvement

• Identify recurring quality issues and lead initiatives to improve manufacturing pro
• Support implementation of Problem-Solving methodologies

Audit & Review

• Participate in internal and external audits
• Ensure readiness for customers and regulatory inspection

Training & Support

• Provide guidance to production teams on quality standards and procedures
• Assist in onboarding new staff with QA related training
• Support new product introduction (NPI) with quality input and validation

Requirements:

• Degree in any Engineering discipline (Quality Engineering preferred) in a manufacturing environment
• Min 2 years of experience in Quality Assurance activities/operational
• Good communication, report writing and presentation skills
• Good analytical skills with ability to work effectively
• Independent, decisive and good at problem solving
• Able to adapt in a fast-paced environment
• Preferred with knowledge of PWB manufacturing processes
• Proficiency in Microsoft Office

5 days' work week
Electronics MFG Industry
Loyang Area

Interested candidates, please forward a detailed resume and email to audris@alignrecruitment.com.sg

Align Recruitment Pte Ltd

License No: 20C0253

Attention: Pan Hong (Reg No. R2094728)

New Life Student Care is catered to Primary school-going children, aged 7 – 12. Our mission is to mentor children to become disciplined and confident individuals by providing holistic engagement at our centres.

We are seeking dedicated and passionate individuals who enjoy working with children and partnering with parents, volunteers, and other stake holders to support their development.

Responsibilities

·           Classroom Management: Supervise and guide students with their homework, ensure safety and well-being.

·           Activity Planning: Plan, implementation, and evaluate programmes and activities.

·           Stakeholder Partnerships: Communicate effectively with colleagues, caregivers, and volunteers; build positive relationships with children, parents, and stakeholders.

·           Administrative Duties: Attend to enquiries, maintain proper records, prepare reports.

 Requirements

·           Minimum Polytechnic Diploma with two years of relevant experience

·           Possess primary school content knowledge for homework guidance

·           Passionate and committed to connecting with children and families

·           Service-oriented with strong interpersonal and communication skills.

·           Proficient in English and Mandarin

·           Team player and adaptable to changes

·           Energetic, responsible, organised and ethical

·           Work location: Teck Whye

·           Work Hours: 26-hour work week (4 days x 5 hrs + 1 day x 6 hrs)

Teacher and Curriculum Specialist (Enrichment Centre)

Subject: English language / Maths / Sciences (Preferably can teach at least two subjects)
Location: Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza (Discuss the location during the interview but you will need to travel to multiple Centres when needed) 
Working days and time: Tuesday to Saturdays [Must be comfortable working 4 weekdays (2 early weekdays 10am-7pm, 2 late weekdays 12.30pm-9.30pm) and 1 weekend (8am-6pm)]
Salary: $3500 - $5000

Job Description

• Deliver lessons of up to 10 – 12 classes per week. 
• Display classroom delivery skills aligned to centre’s suggested methodology and housestyle.
• Effectively utilise teaching materials to create a stimulating and engaging learning environment that will enhance students’ learning experience.
• Mark and grade students’ assignments with value-added feedback and ensure they are returned to students by the next lesson.
• Perform required administrative responsibilities efficiently (attendance taking, checking students’ files etc)•
• Able to arrange “catch-ups” for students who missed any lessons when there are no available “make-up” classes for them to join.
• Attempt to ensure that students are consistently making reasonable progress in the programme; every student matters. 
• Connect to students’ parents through regular written and/or verbal feedback to parents on the progress of the students as well as solutions/suggestions for parents on how they can partner with you to help the child at home.
• Work together with the customer service team to provide all stakeholders with a positive customer experience and strive to minimise the withdrawal rate of classes assigned.
• Attend level meetings/subject sharing sessions organised by the Company when required, to keep abreast of curriculum expectations.
• Attend observation sessions and/or co-teaching sessions as arranged by the Company for training purposes. 
• Participate in level meetings/subject-sharing sessions when required.

Job Requirements

• Bachelor’s Degree holder and above or equivalent
• Familiar with the latest MOE syllabus
• Comfortable to use Zoom and online portal
• 2 to 3 years of teaching experience
• Able to commit long-term (at least one full academic year)

WhatsApp me your resume for quicker processing! ☺️

WhatsApp: https://wa.me/6584067823 (Shiro)

SHEE YOKE RU|R26161758 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

We are hiring 1 Year Scientific Support Services, Central Stability HPLC to be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Responsibilities

• Perform stability placement and pull from CTCH chamber and management of CTCH

• Perform chemical analyses for product stability assessments, research and development, and quality investigations using instruments such as HPLC, GC, FTIR, and Autotitrator.

• Support testing for various parameters including Piroctone Olamine, Zinc Pyrithione, Menthol, Fatty Acids, Glycerine, Triclocarban (TCC), and Salicylic Acid.

• Perform testing on internal raw materials, unfinished, and finished products, including the preparation of samples, standards, buffers, and mobile phases.

• Support ad-hoc testing requests, including FTIR and C2PM3 analysis (training will be provided if needed).

• Document results in Electronic Lab Notebook (ELN) and upload data into the LIMS system (NEXUS).

• Maintain, troubleshoot, and ensure accurate operation of lab equipment; call out issues to equipment owners or technical leads.

• Follow safety protocols, maintain lab cleanliness, handle chemical inventory, and audit readiness.

• Maintain and manage lab supplies to ensure a well-organized and efficient work environment.

• Support investigations of quality events such as out-of-specification (OOS) results.

• Maintain a safe, organized, and compliant work environment.

Requirements:

• Diploma in Chemistry or a related field of science.

• At least 1 or 2 years of relevant work experience preferred.

• Previous practical experience working in a laboratory environment with instruments such as HPLC, GC, FTIR, and autotitrations.

• Familiarity with laboratory documentation systems (ELN, LIMS) is an advantage.

• Strong attention to detail, good documentation practice, proactive attitude, and ability to work independently and collaboratively in a fast-paced customer-facing environment.

All Interested candidates are invited to email your resume in MS Word format to:

healthcare8@recruitexpress.com.sg

Please include your full working experience, education background, notice period, expected salary.

Trista Theseira

Outsourcing Team

Ref Code: #HGNT

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

YOUR NEW JOB

As a Level 2 IT Support Engineer, you'll support and maintain the company's infrastructure environment, including servers, networks, warehouse management systems, & data centre operations.
You'll be involved in both day-to-day support and infrastructure improvement projects.
This is a 12-month renewable contract role. Work will be onsite in Tuas, Mon Fri office hours.

WHAT YOU'LL BE DOING

• Administer and support warehouse management systems & server environments
• Maintain and troubleshoot network infrastructure including switches, routers, firewalls, WiFi controllers, & access points
• Install, configure, and upgrade servers, systems, & infrastructure components
• Monitor system performance, capacity, backups, & disaster recovery processes
• Support virtualisation platforms & high-availability environments
• Assist with cybersecurity hardening, IT compliance, & audit activities
• Support infrastructure refresh & improvement projects
• Provide technical support for operational & business users

WHAT IS NEEDED FROM YOU

• 1.5+ years of experience as a Level 2 IT Support Engineer, Infrastructure Engineer, or Network Engineer
• Must have hands-on experience with network equipment and switch configuration
• Experience supporting servers, infrastructure, & enterprise IT environments
• Familiarity with Windows Server, VMware, vCenter, Veeam, Linux, Red Hat, or similar technologies
• Understanding of LAN, WAN, routing, switching, & wireless networking
• Good troubleshooting & problem-solving skills
• Open to occasional overtime

WHAT WILL MAKE YOU STAND OUT

• Experience supporting warehouse, logistics, or manufacturing environments
• Exposure to high-availability systems & virtualisation platforms
• Experience with infrastructure projects & system upgrades
• Knowledge of IT security, compliance, & audit requirements

Company Overview

Achievers Dream is a Chemistry Specialist Tuition Centre in Singapore with an NEA-approved chemistry lab. We focus on clear teaching and structured learning to help students understand Science and Chemistry through real experiments and guided lessons.

Job Summary

Join Achievers Dream as a Science or Chemistry teacher to deliver structured lessons and hands-on experiments, guiding students through concepts and exam preparation while supporting their academic growth.

Responsibilities

• Teach Primary Science and Secondary Chemistry (GCE N, O, and A Levels) using a structured teaching methodology to ensure clear understanding of concepts
• Guide students through problem-solving strategies and exam preparation to improve academic outcomes
• Conduct demonstrations in the NEA-approved chemistry laboratory to enhance students’ practical learning experience
• Support students in building confidence by providing targeted academic guidance and encouragement
• Participate in training sessions to continuously improve teaching skills and collaborate with fellow educators for best practices
• Commit professionally to a full-time teaching role during the contract period, maintaining high standards of student engagement and lesson delivery

Required competencies and certifications

• Hold a Chemistry degree or diploma from a recognized institution or be NIE-trained
• Achieved minimum academic results: O-Level Chemistry: A1 or A2, or A-Level Chemistry: B

Preferred competencies and qualifications

• Teaching experience (helpful but not required as structured training will be provided)

Other Information

Benefits

• Additional leave
• Parental care leave
• Weekend meal allowance
• Health insurance
• Flexi-benefit for outpatient visits
• Wellness benefit
• Professional development opportunities

Work Schedule

• Availability for 3 weekdays and 2 weekends or 4 weekdays and 1 weekend
• Weekdays: 1 PM – 9 PM
• Weekends: 8:30 AM – 6:30 PM

Career Development

• Opportunities to grow into senior educator or leadership roles as the organisation expands
• Completion bonus of up to $10,000 for educators who complete a 3-year contract with strong performance

Application Process

• Phone interview
• Content assessment (MCQ & open-ended questions)
• Two in-person interviews

How to Apply If you enjoy explaining concepts and want to build a meaningful career helping students succeed in Science and Chemistry, apply here:

• https: //achieversdreamcareer.base44.app/

Please include your Chemistry grades and resume in your application.

Our client is a well-established company within the premium food distribution and supply industry, serving a diverse portfolio of hospitality, retail, and food service customers. Due to their current expansion plan, they are looking for a Customer Service Officer (Order Processing) to join their operations team. They are located in the (North) – easily accessible.

Responsibilities:

• Process and manage customer orders accurately through the company's ERP and order management systems.
• Coordinate with internal departments to ensure timely order fulfillment, delivery scheduling, and inventory availability.
• Monitor order status, shipment progress, and customer requirements to ensure smooth execution.
• Handle order amendments, returns, cancellations, and related documentation in accordance with operational procedures.
• Prepare and maintain order records, sales documentation, delivery instructions, and transaction reports.
• Liaise with customers on order confirmations, delivery schedules, product availability, and after-sales support.
• Investigate and resolve order discrepancies, billing issues, and delivery-related matters.
• Support inventory coordination and operational activities to ensure uninterrupted order processing.
• Generate periodic reports and provide updates on order fulfillment performance and customer requirements.
• Ensure compliance with established operational procedures, documentation standards, and service requirements.

Requirements:

• Experience in order processing, customer service, sales support, administration, or related operational functions will be advantageous.
• Familiar with ERP, order management, or inventory management systems.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Experience with SAP S/4HANA or similar ERP platforms will be an added advantage.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.
We regret that only shortlisted candidates will be notified.

Email Address: jobs@recruitpedia.sg

EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

Location: Central

Employment Type: Permanent

Shifts: 3 Rotating

Salary: Based on experience + Sign-on Bonus

Job Scope:

• Provide critical care to patients in the Intensive Care Unit.
• Monitor vital signs, operate ventilators and life-support equipment.
• Collaborate with doctors on care plans and emergency response.
• Administer IV medications and manage complex cases.

Requirements:

• Valid SNB + BCLS.
• Must be ICU-trained with relevant experience.
• Comfortable with rotating shifts.

Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg

Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)

Location: Queenstown
Salary: $2500 - $2600
Duration: 2 year contract

Working Hours:
- 5 day work week, Office hours
- Mon - Fri (8am-5pm/8.30am-5.30pm)


Job Description:
- Ensure clinic's operational and procedural area readiness based on desired service standards.
- Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
- Provide chaperone assistance to doctors/nurses and prepare consultation documents.
- Attend to any requests, emails and phone enquiries.
- Assist clinic manager in administrative duties.
- Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.


Job Requirements:
- Min. Diploma in any field


If interested, please send updated resume via email  jacelynchua@recruitexpress.com.sg 

Melissa Zhang Zhiqi (Mezzo)

(CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

jacelynchua@recruitexpress.com.sg

Field Service Engineer

• Working days: Monday - Friday 830am to 530pm
• Location : Ang Mo Kio Techplace
• Salary: $3,800 - $4,200

Job Responsibilities

• Install, test and commission new equipment at customers’ sites
• Carry out equipment assembly, servicing, trouble-shooting, repair, upgrade and preventive maintenance
• Perform other technical tasks as assigned
• Provide and maintain good customer service to customers

Job Requirements

• Nitec/Higher Nitec in Mechatronics/Mechanical Engineering or Diploma in Mechanical/Electrical Engineering
• At least 2 years’ hands-on experience in equipment servicing and repair (In semiconductor/automation industry)
• Able to work after office hours when required
• Able to travel overseas when required

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Our client is a well established data centre and IT infrastructure company that focuses on providing carrier-neutral data centre services, network connectivity, managed services and related technology solutions.

They are looking for a motivated Senior Data Centre Engineer to support the day-to-day operations and maintenance of mission-critical data centre infrastructure. In this role, you will be responsible for ensuring the reliable operation, maintenance, and optimisation of data centre facilities. This role provides technical leadership in managing critical M&E infrastructure, supports service delivery excellence, and ensures compliance with safety, operational, and regulatory standards.

Key Responsibilities

Data Centre Operations & Reliability

• Oversee day-to-day operations of critical infrastructure including power, cooling, fire suppression, and monitoring systems.
• Ensure high availability and resilience of all active and redundant systems.
• Lead response to alarms, incidents, and emergencies, performing root cause analysis and corrective actions.

Maintenance & Engineering

• Plan, supervise, and execute preventive and corrective maintenance activities.
• Review maintenance procedures and implement improvements to enhance system reliability and efficiency.
• Manage testing of backup systems (UPS, generators, switchgear, CRAC, etc.).

Technical Leadership

• Provide technical guidance and mentorship to junior engineers and technicians.
• Act as escalation point for complex technical issues.
• Support audits, certifications, and compliance initiatives (e.g. ISO, SS 564, Uptime).

Customer & Stakeholder Support

• Coordinate customer installations, move-ins, turn-ons, and infrastructure changes.
• Ensure contracted SLAs and KPIs are met or exceeded.
• Liaise with internal teams, vendors, and customers to support operational requirements.

Projects & Change Management

• Support data centre projects, upgrades, and capacity expansion works.
• Review technical designs, method statements, and risk assessments.
• Oversee contractors and ensure works are carried out safely and in accordance with standards.

Safety, Compliance & Reporting

• Ensure strict adherence to workplace safety, SOPs, and regulatory requirements.
• Prepare incident reports, operational logs, and performance reports.
• Participate in shift coverage and on-call rotation as required.

Requirements

• Willing to work 24/7 rotating shifts
• Willing to work at both locations
• At least 4-5 years of relevant experience for a data centre

Work Locations: Bedok/Woodlands (Rotation of location will be required)

Working Hours

Morning Shift: 8.30am - 8.30pm

Night Shift: 8.30pm - 8.30am

(Shifts will rotate every 2 weeks)

Shift pattern: work 3 days rest 3 days, work 2 days rest 2 days

Salary

Up to $5500

Benefits

AWS, Variable Bonus, Allowances, Flexi benefits, 21 days annual leave

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]

Service Crew | Central | Singapore | Up to $3,200 + Benefits | 5 days

Location: Central

Salary: Up to $3200/month + Benefits

Working Schedule: 5-day work week

About the Role:

We are looking for enthusiastic and customer-oriented servers!You will be responsible for delivering excellent food and beverage services while ensuring a seamless dining experience for all guests.

Key Responsibilities:

• Accurately take and deliver food and beverage orders in a timely manner
• Provide courteous, attentive, and professional service to all guests
• Assist team members with restaurant setup and preparation, ensuring all utensils and amenities are well-stocked and ready for service
• Respond to guest requests, suggest menu items, and promote upselling opportunities
• Manage restaurant telephone calls and email reservations efficiently
• Perform general administrative tasks to support seamless restaurant operations

Requirements:

• At least 1 year of F&B experience; fresh graduates from Hospitality, F&B, or Tourism programs are welcome
• Comfortable working in shifts, including weekends and public holidays
• Comfortable serving non-halal food

Apply Now:

Kickstart your F&B career and join a professional, supportive team!

Send your resume in MS Word format to: Vanessa.chua@crew.sg

Please include your availability, notice period, and expected salary.

* Only shortlisted candidates will be notified.

Vanessa Chua Peng Teng (R25158315)

HRnet Ventures Pte Ltd - CREW by Hrnet

E.A. 24C2435

时间短，薪水高，工作环境人情味浓！Short hours, great pay, and a friendly environment!

我们是一家广受欢迎的连锁咖啡店摊位，现诚招一位亲切、负责的伙伴加入我们的团队。如果您喜欢快节奏的工作并对美食有热忱，欢迎加入我们！由于配额限制，此职位仅限新加坡公民或永久居民 (PR)。

时间短，薪水高，适合想找兼职工作的本地人！

Short hours, high pay—perfect for locals looking for part-time work!

We are a stall looking for a friendly, responsible teammate for our morning/evening shift. If you enjoy a fast-paced environment and take pride in good food, join us!
* Due to quota constraints, this role is open to Singaporeans or PRs only.