Total 218 Senior Executive level Customer Service job vacancies

Technical Support Engineer

Company: Sciengate Automation

Department: Engineering / Customer Support

Location: Malaysia (with regional support)

Role Overview

The Technical Support Engineer provides post-sales technical support, troubleshooting, and optimization for industrial automation systems including PLC, SCADA, HMI, and IIoT platforms.

This role ensures high system reliability, minimal downtime, and data-driven performance improvement across customer operations.

Key Responsibilities

1. Technical Support & Troubleshooting

- Diagnose and resolve issues in PLC systems, SCADA/HMI systems, and industrial communication networks

- Provide remote and onsite support

- Perform root cause analysis using system logs, alarms, and trends

2. System Maintenance & Optimization

- Conduct preventive maintenance and system audits

- Optimize control logic including PID tuning, sequencing, and safety interlocks

- Improve system performance by reducing downtime and increasing efficiency

3. Customer Support & Training

- Act as technical point of contact

- Provide operator and maintenance training

- Develop troubleshooting guides and documentation

4. Implementation & Commissioning Support

- Assist in system commissioning

- Support PLC/SCADA integration

- Integrate with MES/ERP and IIoT platforms

5. Data Analysis & Reporting

- Analyze operational data for faults and bottlenecks

- Generate reports on downtime and OEE

- Support predictive maintenance initiatives

6. Continuous Improvement

- Recommend system improvements

- Contribute to knowledge base

- Develop reusable templates

Required Skills & Competencies

Core Automation Skills

- PLC programming and troubleshooting (Schneider, Siemens, etc.)

- SCADA/HMI configuration

- Industrial protocols: Modbus, OPC UA, MQTT, Ethernet/IP

Software & Database Skills

- Basic programming (Python, JavaScript, or C#)

- Simple scripting and API understanding

- SQL knowledge (queries, joins)

- Familiarity with MySQL, SQL Server, or PostgreSQL

- Understanding PLC → SCADA → Database → Dashboard flow

Analytical Skills

- Root Cause Analysis

- OEE and downtime analysis

- Predictive maintenance concepts

IT / Networking Skills

- Basic networking (IP, switches, routers)

- Familiarity with IIoT and cloud dashboards

Soft Skills

- Problem-solving mindset

- Communication skills

- Independent work capability

- Documentation skills

Qualifications

- Diploma or Degree in Electrical, Mechatronics, Automation, or related

- 1–5 years experience in automation/support

- Fresh graduates with strong fundamentals welcome

Preferred Experience

- Schneider EcoStruxure, Siemens TIA Portal

- OEE systems, data analytics, vibration monitoring

KPIs

- MTTR

- System uptime

- First-time fix rate

- Customer satisfaction

- Reduction in recurring faults

Career Progression

- Technical Support Engineer → Senior Engineer → IIoT Specialist → Solutions Architect

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Paid training and development

Job description :

• Possess good command of written and spoken English
• Process customer orders in the system and relate the information to concerned department.
• Correspond to all customer inquire effectively and efficiently.
• Relate all customer requirements, changes in specifications to the related department in a timely manner.
• Provide the required details to shipping team for shipment arrangement.
• Prepare data and reports accurately and on a timely manner.
• Good work ethic, well organized and self-motivated.
• Good knowledge in MS Office

Qualification :

• Graduate with minimum 2 years working experience as Customer Service (Preferably in Manufacturing Industry)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

This role will manage and support major retail chain accounts key customers bookstore/stationery in Malaysia. This role focuses on supporting sales growth, building strong relationships with buyers, ensuring product availability, collaborating closely with the merchandising team, and executing in-store sales-related activities.

Job Responsibilities

Key Account Management

• Support daily communication with buyers, merchandisers and retail partners
• Follow up on orders, delivery status and operational matters.
• Build and maintain good business relationships with store personnel and buyers

Execution & Business Growth

• Support achievement of monthly and annual sales targets for assigned accounts.
• Monitor sell-in (to retailer) and sell-out (from store) performance  to identify growth opportunities.
• Assist in identify fast-moving and slow-moving products
• Monitor and optimize product display planograms to improve visibility and sales performance

Product Listing & Promotions

• Assist in new product listing.
• Ensure product information, pricing and barcode are accurate in retailer systems.
• Track listing status and resolve any issues
• Coordinate retailer promotional activities, festive campaigns, catalogue deals and in-store activities.
• Ensure promotional pricing and stock are properly executed in stores

Store Visits & Merchandising

• Conduct regular store visits to monitor Shelf display, product visibility, stock availability and planogram compliance.
• Ensure products are well displayed with correct price tags and POSM materials.
• Work closely with merchandisers to improve shelf arrangement and visibility

Stock & Supply Coordination

• Monitor stock levels at retailer warehouse and outlets.
• Coordinate with internal warehouse / logistics team for timely replenishment
• Prevent stock shortages or overstock situations.

Reporting

• Prepare monthly sales reports, sell in performance, fulfilments issue and promotion feedback and account updates.
• Maintain accurate sales records using Microsoft Excel

E-Commerce Support

• Manage day-to-day operations across e-commerce platforms (Shopee, Lazada, TikTok Shop)
• Ensure store layout, branding, product listings are updated
• Ensure accurate pricing, stock levels, and product variations
• Maintain seller ratings, chat response rate, and overall store health
• Plan and run campaigns (vouchers, discounts, bundles, flash sales)
• Coordinate with team to ensure timely setup.
• Monitor performance and improve sales results
• Respond to customer inquiries promptly and professionally
• Handle issues, complaints, and returns efficiently
• Maintain positive customer experience and ratings

Ad-hoc assignments / Event Support

• Provide support for company events and any other assigned duties when required

Job Requirements

• Diploma / Degree in Business, Marketing or related field
• Minimum 1–2 years relevant working experience
• Experience in procurement/ retail / FMCG / key account sales is an added advantage
• Able to communicate effectively in Mandarin, English and Bahasa Malaysia
• Mandarin speaking is required as the role needs to liaise with Mandarin-speaking customers and business partners
• Proficient in Microsoft Excel
• Responsible, proactive and willing to learn
• Willing to travel for store visits within Malaysia

Perks & Benefits

• Increment, incentive and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities
• Paid training and development

Customer Program Executive (EMS / Semiconductor)

• Working Hour: Monday – Friday (8.50am to 5.30pm)
• Working Location: Kim Chuan Dr [Nearest MRT:  Tai Seng]
• Salary: $3,500 - $4,000

Responsibilities:

• Manage customer relationship, driving revenue growth
• Manage customer RFQ - Costing and sales strategies for submission.
• Project management from RFQ to Mass production
• Liaise and organizing with customer and internal department on project activities.
• Drive Project deliverables and action plan through the use of the reports, checklist and others.
• Manage product ECO, EOL and inventory.

Requirements:

• Min. Diploma in Electronics/Electrical Engineering or Sales related discipline
• At least 3 years’ experience in Electronics Manufacturing Services (EMS)/ PCBA/ Box Build Activities
• Process Manufacturing / Program management experience is required.
• Understanding of cost structure and cost modelling of EMS.
• Proficient in Microsoft Office software such as Excel, Words and Power Point

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

We are seeking a high-caliber Senior DevOps Engineer to lead the optimization and management of our high-concurrency trading infrastructure. You will be a key bridge between Development and Operations, ensuring the low-latency, high-throughput performance of our matching engines and wallet services. This role demands a strong focus on automation, scalability, and "Infrastructure as Code" (IaC) in a multi-cloud environment.

Key Responsibilities:

Trading Core Business Support

• Customize low-latency and high-throughput system tuning for core components, including Matching Engines, Wallet Services, and Market Data feeds. Provide architectural stability and scalability advice during the design phase.

Cloud-Native & Automation

• Manage multi-cloud resources (AWS, GCP, Azure, Alibaba Cloud) using IaC tools (Terraform, Ansible, Pulumi) to avoid vendor lock-in. Oversee Kubernetes (K8s) clusters and optimize microservices elasticity using Helm/Operator.

CI/CD Pipeline Design

• Build and maintain GitOps workflows (GitLab CI/ArgoCD) to achieve rapid deployment and near-instant rollback capabilities.

Full-Stack Observability 

• Integrate Prometheus, Grafana, ELK, and OpenTelemetry to build a comprehensive monitoring system that detects transaction delays and fund anomalies in real-time.

DevSecOps & Security

• Integrate security scanning (SonarQube/Snyk) into pipelines. Maintain WAF, firewall, and IDS/IPS strategies in production to ensure compliance with external audits.

Incident Management

• Participate in and manage the 7x24 on-call rotation. Act as an Incident Commander during production issues and drive Root Cause Analysis (RCA) to prevent recurrence.

Job Requirements:

Professional Experience

• Substantial experience in IT infrastructure, with a significant focus on DevOps or Site Reliability Engineering (SRE).
• Background in crypto exchanges, high-frequency trading (HFT), or high-concurrency Fintech platforms is highly preferred.

Technical Skills

• Expert-level Linux system administration and proficiency in Shell/Python scripting for kernel-level performance troubleshooting.

• Hands-on experience with CI/CD toolchains (GitLab CI, ArgoCD) and IaC (Terraform, Pulumi).Deep expertise in Kubernetes ecosystems (Helm, Kustomize, Operator).
• Familiarity with DevSecOps practices and cloud security best practices (SonarQube, Snyk).

Soft Skills

• Strong ownership and the ability to remain calm and decisive under extreme market volatility.
• Excellent cross-departmental coordination skills to bridge the gap between Dev and IT.
• Highly self-driven and adaptable to a professional remote or hybrid collaboration model.

Responsibilities:

• Carry out routine maintenance and troubleshooting of chiller systems to ensure reliable operation and optimal efficiency.
• Deliver professional customer support by responding promptly to client queries and issues related to chiller operations and maintenance.
• Diagnose and rectify mechanical, electrical, and control system faults with effective corrective actions.
• Advise and educate clients on proper operating and maintenance practices to extend equipment lifespan.
• Prepare clear and detailed service reports, including work performed, findings, and improvement recommendations.
• Perform commissioning for new chiller installations, ensuring systems are correctly installed and operate according to specifications.
• Coordinate with clients, agents, and contractors to verify system performance and compliance with technical requirements.
• Build strong working relationships with contractors to promote teamwork and effective problem-solving.
• Share technical knowledge with contractors to enhance processes and overall service quality.
• Comply strictly with workplace safety regulations and procedures during all service activities.
• Conduct safety briefings to ensure all parties are aware of and adhere to safety responsibilities.
• Operate in various site environments, including outdoor and plant room settings.
• Perform field-based duties with regular travel to customer locations.
• Provide standby support and respond to chiller breakdowns when assigned.

Qualifications:

• Diploma or higher qualification in Engineering, preferably in Electrical or Mechanical disciplines.
• 3–5 years of hands-on experience in chiller maintenance, commissioning, or related HVAC roles.
• Certified in Building Construction Supervisors Safety Courses or equivalent safety training.
• Strong technical expertise in chiller systems, HVAC fundamentals, and electrical control systems.
• Demonstrated problem-solving ability with strong attention to detail.
• Effective communication and interpersonal skills to work well with clients and internal teams.
• Capable of working independently while managing time and priorities efficiently.
• Consistently meet maintenance schedules and ensure all tasks are completed on time.
• Proven ability to accurately diagnose and repair chiller system faults through systematic assessments.
• Maintain a high level of professionalism and technical competence in all customer engagements.
• Communicate clearly and promptly with customers on service progress, timelines, and updates.
• Provide clear explanations of work performed and practical recommendations for future maintenance.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

About the Role

We are seeking a motivated and independent Logistics Customer Service Executive to join our team. This role is ideal for a self-starter who thrives in a fast-paced environment, is eager to learn, and can take ownership of tasks with minimal supervision. You will be the key point of contact for customers, ensuring smooth logistics operations and excellent service delivery.

Key Responsibilities

Customer support: Handle inquiries, resolve issues, and provide timely updates to clients regarding shipments and deliveries.

Logistics coordination: Liaise with internal teams, freight forwarders, and vendors to ensure efficient movement of goods.

Documentation management: Prepare and verify shipping documents, invoices, and records to ensure compliance.

Problem-solving: Proactively identify and resolve potential delays or service disruptions.

Continuous learning: Stay updated on logistics processes, industry practices, and customer service standards.

Requirements

No experience are welcome.

Strong communication and interpersonal skills.

Ability to work independently and take initiative.

Detail-oriented with good organizational skills.

Willingness to work in-office, 5 days per week.

What We Offer

A supportive environment that values independence and growth.

Opportunities for professional development in logistics and customer service.

HR Admin Assistant
Salary: $2800 - $3100
Working Days: Mon – Fri (9am – 6pm)
Working Location: Changi

Job Responsibilities:

• Administrative support responsibilities include managing day-to-day tasks, office supplies, equipment, mail and other ad-hoc duties as assigned by department heads or managers.
• To source for good vendors for the company if needed and upkeep all company's assets, renewal of memberships, vehicle VPC and road-tax and insurance.
• Work closely with employment agencies and source for good candidates when required.
• Perform interview and select the right candidate for the company.

Requirements:

• Diploma in Human Resources 
• Training Provided
• Proficient in Microsoft Office