Total 16 workforce administration job vacancies in Customer Service category in Hong Kong

Role Overview:

The lead is responsible for leading demand forecasting and capacity planning to ensure optimal staffing strategies that support service level targets across all channels.

This role supervises the WFM analyst team, governs the forecasting methodology, and oversees workforce planning deliverables, enabling the WFM Manager to focus on strategic initiatives, stakeholder management, and long-term workforce optimization.

Job Responsibilities:

Forecasting & Capacity Planning

• Lead the development and governance of short-term and mid-term demand forecasts across all service channels (calls, email, chat, etc.).
• Translate forecasted demand into FTE requirements using workforce planning methodologies.
• Develop capacity planning models to determine staffing requirements, resource allocation, and service level feasibility.
• Support annual headcount planning, manpower budgeting, and hiring projections in collaboration with Operations and HR.
• Ensure forecast assumptions, methodology, and planning parameters are consistently applied and documented.

Scheduling Governance & Resource Optimization

• Oversee workforce scheduling frameworks to ensure coverage aligns with forecasted demand and capacity plans.
• Ensure scheduling strategies are aligned with staffing plans, shrinkage assumptions, and operational constraints.
• Guide analysts in implementing strategies to optimise service-level performance and workforce utilization.
• Monitor staffing allocation across functions and channels to support cross-function resource optimisation when required

WFM Team Leadership

• Supervise and guide WFM analysts responsible for forecasting support, scheduling execution, and reporting.
• Review analysts’ outputs, including forecast models, staffing plans, and operational reports.
• Establish structured workflows, ownership, and deliverable timelines within the WFM team.
• Provide coaching to develop analytical and workforce planning capabilities across the team.

WFM Performance Monitoring & Reporting

• Monitor key workforce planning metrics such as Service Level, Forecast Accuracy, Shrinkage, Occupancy, and Staffing Utilization.
• Provide structured insights and analysis to support operational decision-making.
• Maintain reporting frameworks and dashboards (Excel / Power BI) to ensure visibility of workforce performance.

Requirements & Qualifications

• 6-8 years of experience in Workforce Management, Capacity Planning, or Contact Center Operations.
• Minimum 2 years of team leadership or supervisory experience in WFM or operations analytics.
• Strong understanding of contact center forecasting methodologies and capacity planning models.
• Advanced skills in Excel, data analysis, and reporting tools (e.g., Power BI), with working knowledge of DAX and SQL.
• Strong analytical thinking and attention to detail.
• Good communication skills and ability to work collaboratively in a team setting.
• Self-motivated and eager to learn new tools and techniques.
• Able to manage multiple tasks and deadlines independently.
• Comfortable working with large data sets and resolving data inconsistencies.
• Open to Malaysians only

Competencies

• Strong analytical thinking and structured problem-solving ability.
• Ability to translate operational data into workforce planning decisions.
• Strong stakeholder management and communication skills.
• Leadership capability to manage analyst teams and drive operational discipline.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance

職位概述：

該負責人負責領導需求預測和產能規劃，以確保最佳的人員配備策略，從而支援所有管道的服務水準目標。

該職位負責監督 WFM 分析師團隊，管理預測方法，並監督勞動力規劃交付成果，使 WFM 經理能夠專注於策略性舉措、利害關係人管理和長期勞動力優化。

工作職責：

預測與產能規劃

• 領導制定和管理所有服務管道（電話、電子郵件、聊天等）的短期和中期需求預測。
• 運用勞動力規劃方法，將預測需求轉化為全職員工（FTE）需求。
• 建立產能規劃模型，以確定人員配備需求、資源分配和服務水準可行性。
• 與營運和人力資源部門合作，支援年度人員編制計劃、人力預算和招聘預測。
• 確保預測假設、方法和規劃參數一致地應用並記錄在案。

調度治理與資源優化

• 監督員工排班框架，確保人員配備與預測的需求和產能計畫相符。
• 確保排班策略與人員配備計畫、人員縮減假設和營運限制一致。
• 指導分析師實施優化服務水準績效和勞動力利用率的策略。
• 監控各職能部門及通路的人員配置狀況，以便在需要時支援跨職能資源最佳化。

WFM團隊領導

• 監督和指導負責預測支援、調度執行和報告的 WFM 分析師。
• 審查分析師的成果，包括預測模型、人員配置計畫和營運報告。
• 在勞動力管理團隊內部建立結構化的工作流程、責任歸屬和交付時間表。
• 為團隊提供指導，以提升其分析能力和人力資源規劃能力。

WFM績效監控與報告

• 監控關鍵的人力資源規劃指標，例如服務水準、預測準確率、人員流失率、入住率和人員利用率。
• 提供結構化的見解和分析，以支援營運決策。
• 維護報表架構和儀表板（Excel / Power BI），以確保員工績效的可見度。

要求和資格

• 6-8 年勞動力管理、產能規劃或呼叫中心營運經驗。
• 至少 2 年 WFM 或營運分析的團隊領導或主管經驗。
• 深入了解呼叫中心預測方法和容量規劃模型。
• 精通 Excel、資料分析和報表工具（例如 Power BI），並具備 DAX 和 SQL 的工作知識。
• 較強的分析思考能力和注重細節。
• 良好的溝通能力和團隊合作能力。
• 自我激勵，渴望學習新工具和技術。
• 能夠獨立管理多項任務並按時完成。
• 能夠熟練處理大型資料集並解決資料不一致問題。
• 僅限馬來西亞公民參加

能力

• 較強的分析思考能力及結構化問題解決能力。
• 能夠將營運數據轉化為勞動力規劃決策。
• 較強的利害關係人管理和溝通能力。
• 具備管理分析師團隊和推動營運紀律的領導能力。

福利待遇

• 附近公共交通
• 中心位置
• 醫療保險

• System Management and Maintenance

• Ensure the integrity, accuracy, and availability of data across all systems.

• Data Analysis and Reporting

•  Work with stakeholders to identify and document reporting requirements.

• Process Improvement

• Identify opportunities to optimize and automate business processes.

Requirements:

• Bachelor Degree or Diploma holder with 1 yr of working experience in Workforce Management

• Understanding of MIS Support, performance insights in Contact Center environment

• Ability to work with stakeholders

• Good communication skills

Customer Support

Logistics and Supply Chain Support

Support in General Administration Activities

Customer service oriented

Able to do multitasking

Excellent in computer skills

Excellent in communication skills

Duties & Responsibilities:

Customer Service and Sales Support

-Provide assistance to customers, address inquiries and issues, and support the sales team to enhance customer satisfaction and drive sales.
-Samples processing
-Issuance of Purchase Contract, Sales Contract, PFI, Commission orders
-Payment collections

Logistics and Supply Chain Support
-Shipping Documents
-Products brochure, Specifications, Certifications and others

Admin and travel desk

-Handle day-to-day administrative tasks and manage travel arrangements, including bookings, itineraries, claims processing, meetings and related coordination for staff.

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

NIE invites suitable applications for the position of Executive, Student Services Centre and Admissions in the Office of Academic Administration & Services.

The Student Services Centre (SSC) delivers high-quality, integrated services that support students from admission through graduation and beyond. We are looking for a motivated and service-oriented individual to join our SSC. The successful candidate will play a key role in supporting students and alumni by delivering efficient, accurate and high-quality services.

Responsibilities

You will oversee a comprehensive suite of student-facing services, ensuring seamless operations, high service standards, and a consistently positive experience for students, alumni, and faculty. You will lead process improvements, champion service innovations, and guide the team to deliver accurate, timely, and student-centric solutions across admissions, scholarships, financial assistance, insurance schemes, and other key service areas.

• Attend to a wide range of student and alumni enquiries via counter, email and phone, providing timely and accurate assistance.

• Deliver quality frontline services such as fee collection, issuance of status letters, and replacement of certificates and transcripts.

• Process payments received via bank transfer and at the SSC counter, and update records in the SAP system.

• Maintain and update SSC-related information in the NIE Student Portal.

• Support student admissions and matriculation exercises, including student pass processing, student concession card applications and document verification.

• Support the SSC Manager in preparing the SSC annual budget.

• Assist the Budget Manager with departmental budgeting matters.

• Participate in ad hoc projects and initiatives.

• Undertake any other duties as assigned.

Requirements

• A Polytechnic Diploma.

• At least 3 years of relevant experience in providing a broad range of student services within a university or similar educational environment.

• Service-oriented, with a strong passion for delivering excellent customer experiences to students and alumni.

• Excellent interpersonal and communication skills, with the ability to build and maintain positive working relationships.

• Strong organisational skills with the ability to multi-task, prioritise effectively, meet deadlines, and produce accurate, high-quality and detail-oriented work.

• Possess strong analytical and problem-solving abilities, with sound judgement and the ability to make timely decisions.

• Proficient in Microsoft Office applications

• Experience with process automation or Robotic Process Automation (RPA) tools will be an advantage.

• Demonstrates professionalism, discretion, and adherence to institutional policies and confidentiality requirements.

• Able to support overtime duty once a week; flexibility to adapt to varying work schedules is required.
  

Application

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to NIE campus.  This is subject to the availability of seats.

Monday to Friday - 830am to 530pm

Company car will be provided for this role.

Responsibilities:

• Go on-site to repair machines like scissors lifts, forklifts, and air compressors when they stopped working.
• Do regular oil changes and checks to make sure equipment is in good, working condition.
• Troubleshoot with electrical parts, engine, or the hydraulic systems and to rectify issues.
• Inspect all machines and ensure they are safe before machines are sent to the customers.
• Simple report writing to include what has been fixed and parts used.

Requirements:

• Nitec / Higher Nitec in Mechanical Engineering or related fields.
• Positive working attitude, willing to learn.
• Senior post available for experienced candidate, salary range depends on relevant working experience.
• Experience in operating heavy industrial machines would be advantageous.
• Class 3 license

Job Summary

The Service Administrator supports the service operations team by managing documentation, coordinating administrative processes, and ensuring accurate records for service activities. The role ensures timely processing of service documentation, billing, internal coordination, and compliance with company procedures.

Key Responsibilities

1. Documentation & Administration
   • Prepare and process service orders, quotations, and invoices.
   • Ensure proper documentation and filing of job reports and service records.
   • Maintain accurate and up-to-date data in CRM and service management systems.

2. Billing & Compliance
   • Ensure quotations are properly approved prior to the commencement of work.
   • Follow up on job completion reports to facilitate timely billing.
   • Attend to customer billing inquiries and issue payment reminders when required.
   • Ensure compliance with internal procedures, documentation standards, and audit requirements.

3. Internal Coordination
   • Work closely with Service Engineers, Technicians, Sales, and Back Office teams to support service operations.
   • Assist with operational planning and administrative support for the service team.
   • Attend to incoming calls and direct inquiries appropriately.
   • Follow up on technician van inspections and load test documentation.

4. Expenses and Medical Claims
   • Assist Service Engineers, Technicians, and back-office staff in the submission and processing of expense and medical claims.

5. Vendor Purchase Orders & Inventory
   • Issue purchase orders to vendors and coordinate payment processing.
   • Maintain records and monitor inventory for workshop supplies and truck oil.

Requirements

• Polytechnic Diploma or equivalent qualification in Business Administration or a related field
• Minimum 1–2 years of administrative experience, preferably in a service or operations environment
• Proficient in Microsoft Office and CRM/service management systems
• Good organizational and coordination skills with attention to detail
• Able to work collaboratively with multiple teams and handle multiple tasks efficiently
• Willing to work at Loyang Way area

Reception Duties:

(a) Manage school front counter services

(b) Handling visitors, parents, staff, students, and addressing their needs

(c) Handling queries and complaints via phone

(d) Taking and ensuring messages are passed to the appropriate staff

(e) Transferring calls as necessary

(f) Managing office inventory such as stationery and administrative stores

(g) Receiving and delivering all incoming and outgoing mail

(h) Handle lost and found process

(i) Manage loan records of school items (e.g., uniform, umbrella, etc.)

(j) Provide general administrative support to the admin office

(k) Data entry and any other duties assigned by the school

Student Service Duties:

(a) Manage student early release (recording and contacting parents)

(b) Coordinating between Form-Teachers & Student Management Team

(SMT) on students’ movement (e.g., responding quickly to incoming

messages and processing them, and alerting the SMT.)

(c) Monitoring students' late coming, attendance, CCA attendance (e.g.,

Involving data entry, collating info, and processing info)

(d) Providing real-time information on attendance info to support SMT

(e) Manage students' cellphone confiscation process

(f) Assisting in sick bay recording, ambulance recording, incident recording

(g) Manage student lift pass issuance

What the role involves:

Reception

1. General Reception: Greeting visitors, answering phones, handling inquiries.

Postal

2. Franking Postages: Manage franking of mail and maintain postal franking dockets.

Airport Pass Coordination

3. Airport Letters: Prepare letters needed for airport applications.

4. Airport Pass Application: Apply for airport passes as required.

Permits and Applications

5. PSA Applications:

o Prepare online applications for PSA temp and permanent permits.

Maintenance and Compliance

6. Contracts Update: Update maintenance contracts and ensure filing and certification are current.

7. License Management: Maintain records for licenses and certifications (filing & intranet).

Internal Communication

8. Phone & Seating List: Update the contact and seating arrangement list.

Supplies Management

9. Ordering Supplies: Order name cards, stationery, groceries, self-inking stamps, and water dispensers.

Vehicle Management

10. VPC Renewal: Handle renewal of Vehicle Permits (VPC) and manage billing to contractors.

11. Petrol Cards: Apply for and cancel petrol cards as needed.

Purchasing and Payments

12. Purchase Requisitions: Raise Purchase Requests (PR) for any needed purchases.

13. Forklift Permit Renewal: Manage the renewal of forklift driving permits.

14. Parking Management: Update, apply for, or terminate season parking at the Central Area Committee (CAC).

15. Purchase Orders: Generate Purchase Orders (PO) and send them to suppliers.

16. Payment Preparation: Prepare payments for golf clubs and other recreational facilities (Tenah Merah Country Club, Sentosa Golf Club, Southlinks).

Requirements:

1. O-Level

2. Microsoft Word;Microsoft Excel;Microsoft Powerpoint;

3. Willing to learn

4. 1 to 2 Years of relevant / related experience

Role Summary

The Service Sales & Administration Specialist is a keycontributor to the Service Business, responsible for driving service revenuegrowth while ensuring efficient service coordination, administration,and system accuracy. Acting as a proactive single point of contact forcustomers, the role balances service sales, contract renewals, customerengagement, and service operations support to achieve service bookingtargets and deliver high levels of customer satisfaction.

This role requires strong commercial awareness, customer focus,and the ability to manage service processes end‑to‑end in close collaborationwith Sales, Field Service Engineers, Technical Support, and Finance.

Key Responsibilities

1. Service Sales & Revenue Generation

• Proactively engage existing and prospective customers to sell, renew, and extend service contracts, maintenance agreements, and technical support agreements.
• Achieve assigned annual service booking and revenue targets through structured follow‑up, pipeline management, and customer engagement.
• Prepare and issue quotations for service contracts, time & material services, calibration, training, and other after‑market service offerings.
• Conduct regular customer follow‑ups via phone, email, and where required, on‑site visits, to strengthen relationships and demonstrate service differentiation.
• Partner closely with the Sales team to support machine referrals, upgrades, software, and OTC selling opportunities.
• Support expansion selling of service-related products including software, calibration, training, and service programs.

2. Customer Relationship & Support Management

• Act as a primary customer contact for service-related inquiries with a strong sense of ownership and responsiveness.
• Receive, coordinate, monitor, and dispatch customer service requests to Field Service Engineers and Technical Support teams.
• Assess customer needs, determine priorities, and apply established escalation procedures when required.
• Handle customer interactions professionally, including situations involving dissatisfied or urgent customers, ensuring resolution and satisfaction.

3. Service Administration & Order Processing

• Manage service and parts order entry through internal systems (e.g. ASTEA, IBS, IFS, or equivalent).
• Process service parts orders requested by Field Service Engineers to resolve machine or service issues.
• Coordinate with factories, freight forwarders, and customers on shipment schedules, shipping documentation, and deliveries.
• Prepare and process invoices, proforma invoices, and monthly revenue reports.
• Assist in accounts receivable follow‑up related to service and parts invoices.
• Manage return of goods and receipt of materials, ensuring correct inventory handling.

4. System, Data & Reporting Management

• Maintain accurate and up‑to‑date records in the Service Management System (ASTEA) and related databases.
• Verify and update customer, equipment, service contract, and calibration data based on service reports and customer inputs.
• Produce routine service reports such as scheduling, availability, revenue, and calibration reports (e.g. CalPro extracts and calibration registers).
• Ensure high integrity, accuracy, and completeness of service data to support operations and decision‑making.

5. Coordination, Compliance & Continuous Improvement

• Maintain service documentation in line with internal procedures and audit requirements.
• Support the Service Supervisor in achieving service performance, operational efficiency, and customer satisfaction goals.
• Contribute to a collaborative, customer‑focused service culture across service, sales, and operations teams.
• Identify opportunities to improve service processes, customer communication, and administrative efficiency.

Knowledge, Skills & Abilities

Technical & Functional

• Strong understanding of service products, service agreements, and aftermarket service offerings.
• Ability to quickly learn product differentiation, technical terminology, and service applications.
• Proficiency in service management systems (ASTEA or equivalent), CRM/ERP tools, Word, and Excel.
• Ability to manage high‑volume telephone and system-based work accurately and efficiently.

Commercial & Customer Focus

• Customer‑centric mindset with strong selling, follow‑up, and relationship‑building capabilities.
• Ability to identify service sales opportunities and convert customer interactions into bookings.
• Strong sense of ownership, responsiveness, and accountability.

Behavioural

• Excellent verbal and written communication skills.
• Ability to work independently while contributing effectively to cross‑functional teams.
• Strong organisational skills with attention to detail and accuracy.
• Ability to handle pressure, prioritize tasks, and manage multiple stakeholders simultaneously.

Experience & Qualifications

• Diploma or Bachelor’s degree in Business, Engineering, or a related discipline preferred.
• Minimum 2 years’ experience in service sales, service administration, customer support, or a similar customer-facing service environment.
• Experience supporting technical or engineered products in a B2B context is an advantage.

Working Conditions

• Office-based role with heavy customer interaction via phone and email.
• Occasional customer visits as required to support service sales and relationship management.

Talent & OD Note (for internal use)

This role is intentionally designed as:

• One integrated job, not two parallel roles
• Suitable for career progression into Service Account, Service Operations, or Commercial roles
• Adjustable in weighting (e.g. 60% sales / 40% admin or 50/50) depending on market maturity

Addendum to Job Description

Service Sales & Administration Specialist

Role Base: Singapore
Service Coverage: Indonesia & Philippines

This role is designed as a hybrid commercial–operationalservice role, with differentiated success measures to ensure:

• Revenue growth in developing service markets (Indonesia & Philippines)
• Strong service execution, data integrity, and customer experience
• Clear performance clarity despite regional coverage

Target Effort Split (Typical):

• 60% Service Sales & Commercial KPIs
• 40% Service Administration & Operational KPIs

Weighting may flex slightly by quarter based on service maturityand business priorities.

SALES & COMMERCIAL KPIs (60%)

1. Service Booking Revenue – Core KPI

Weighting: 25%

• Achieve assigned annual service booking revenue for:
• Maintenance / service contracts
• Technical support agreements
• Time & material service
• Calibration, training, and service upgrades
• Targets are country‑specific (Indonesia & Philippines) but owned from Singapore.

Measurement:

• Actual service bookings vs annual target (by country)
• Tracked monthly and quarterly

2. Contract Renewal Rate

Weighting: 15%

• Achieve high renewal conversion for expiring service and support contracts.
• Proactively manage renewal timelines and customer follow‑ups.

Localized Expectation:

• Indonesia: Focus on increasing penetration & continuity
• Philippines: Focus on retention, renewal discipline, and upsell

Measurement:

• % of eligible contracts renewed
• Lost vs retained contract value

3. Sales Pipeline Health & Opportunity Conversion

Weighting: 10%

• Build and maintain a credible service sales pipeline for both markets.
• Convert customer interactions into qualified opportunities and bookings.

Measurement:

• Pipeline value vs target
• Quotation‑to‑order conversion rate
• Aging of open quotations

4. Expansion & Cross‑Selling of Service Products

Weighting: 10%

• Sell expanded service offerings beyond base contracts:
• Software
• Calibration
• Training
• Additional service coverage
• Collaborate with Sales for upgrade and referral opportunities.

Measurement:

• Number and value of expansion deals
• Attach rate of additional services to existing customers

SERVICE ADMINISTRATION & OPERATIONAL KPIs (40%)

5. Service Administration Accuracy & Timeliness

Weighting: 10%

• Ensure accurate, timely order entry, invoicing, and documentation.
• Maintain zero / minimal rework due to admin errors.

Measurement:

• Order accuracy rate
• Invoice error rate
• Turnaround time for quotations and orders

6. Service Management System & Data Integrity

Weighting: 10%

• Maintain high‑quality data in ASTEA / IBS / IFS systems.
• Ensure accuracy of:
• Customer records
• Equipment installed base
• Contract status
• Calibration registers

Measurement:

• Audit findings
• Completeness and accuracy checks
• Timely system updates after service delivery

7. Service Coordination & Responsiveness

Weighting: 10%

• Efficient coordination of service calls, parts orders, and logistics.
• Effective communication with Field Service Engineers and customers across countries.

Measurement:

• Response time to service requests
• Scheduling accuracy and on‑time dispatch support
• Internal stakeholder feedback (Service & Sales)

8. Customer Satisfaction & Issue Resolution

Weighting: 10%

• Deliver consistent, professional customer support across Indonesia & Philippines.
• Handle escalations appropriately and follow through to closure.

Measurement:

• Customer satisfaction feedback (formal or informal)
• Number and resolution time of escalated issues
• Customer complaints related to service administration or follow‑up

COUNTRY‑SPECIFIC SALES EMPHASIS

(Applied While Role Is Based in Singapore)

Indonesia – Service Sales Focus

• Priority on market development & service attachment
• Strong emphasis on:
• First‑time service contract conversion
• Education of customers on service value
• Building repeat service behavior

KPI Bias:

• New service contracts
• Pipeline growth
• Customer activation

Philippines – Service Sales Focus

• Priority on renewals, continuity, and upsell
• Strong emphasis on:
• Renewal discipline
• Expansion of service scope
• Responsiveness and reliability

KPI Bias:

• Renewal rate
• Contract value uplift
• Customer retention

The Executive Assistant - Academic Support & Administration provides high-level administrative support to the school leadership team while also supporting academic operations. This role combines executive-level assistance with academic support functions, ensuring smooth communication, efficient scheduling, and effective coordination of academic and administrative tasks.

Key Responsibilities:

Executive Support

• Manage calendars, appointments, and meetings for the Principal or senior leadership.
• Prepare agendas, take minutes, and follow up on action items for leadership meetings.
• Draft correspondence, reports, memos, and presentations.
• Coordinate travel arrangements and itineraries.
• Serve as the point of contact between leadership and internal/external stakeholders.

Academic Administrative Support

• Assist in the preparation and distribution of academic schedules, timetables, and calendars.
• Support the coordination of academic events, including exams, parent-teacher conferences, and professional development days.
• Help manage academic records, including attendance, student reports, and faculty documentation.
• Liaise with academic departments to support communication and follow-up on academic matters.
• Assist in compiling and formatting data for academic reporting.

General Administration

• Handle sensitive information with confidentiality and discretion.
• Maintain organized digital and physical filing systems.
• Support onboarding processes for new faculty/staff.
• Assist in the preparation and proofreading of school publications and communications.
• Provide administrative support for school accreditation and compliance requirements.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Education, or a related field (preferred).
• 3–5 years of experience as an Executive Assistant or in academic administration.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• High level of discretion and professionalism.
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace.
• Ability to multitask, work independently, and adapt in a fast-paced environment.

Preferred Experience:

• Prior experience in a school or academic institution.
• Familiarity with student information systems and academic databases.

Additional Skills and Attributes:

• Proven experience working in a multicultural environment with staff, students, or stakeholders from diverse nationalities and cultural backgrounds.
• Strong interpersonal skills with the ability to communicate effectively and respectfully across different cultures.
• Demonstrated resilience and the ability to remain calm, focused, and solution-oriented when managing multiple tasks, tight deadlines, or high-pressure situations.
• Adaptable and resourceful, with a proactive approach to problem-solving and decision-making in dynamic academic or administrative settings.

Safeguarding:

The Perse School (Singapore) is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All candidates will be subject to rigorous safeguarding checks, including reference checks, an enhanced DBS (Disclosure and Barring Service) check, and verification of qualifications and employment history.

As part of our commitment to safeguarding, all staff are required to uphold the school’s safeguarding policies, attend regular training, and promote a safe and inclusive environment for all students. Any gaps in employment must be explained, and candidates should be prepared to discuss their approach to safeguarding in education as part of the recruitment process.

Disclaimer

The statements above outline the general nature and scope of work for individuals in this classification. They are not intended to be a comprehensive list of all responsibilities, duties, and skills required. Personnel may be asked to perform tasks beyond their usual responsibilities as needed.

Supports the grant administration team in implementing the WSS scheme (Basic and Level Up) to support work skills upgrading of Singaporean lower-wage workers. This includes supporting the implementation of WSS (Level Up) for go-live by early 2026 and the business-as-usual for WSS (Basic) as follows:

1. Overall programme management, working with various stakeholders to ensure
   (i) smooth operations (ii) adherence to policy guidelines and proper governance, and (iii) risk mitigation of fraud and abuse.
2. Implement and review communications management plan to engage target audience and encourage take-up, e.g. creatives and content generation, PR & marketing.
3. Assess and manage appeal cases and escalated public enquiries, ensuring timely resolution of such cases, including drafting of replies to members of public.
4. Generate reports for monitoring of implementation progress and track key indicators (e.g. participation rate, grants disbursed).
5. Support the projection of budget requirements and reporting of budget utilisation at regular intervals
6. Manage the WSS outsource service provider to ensure services delivered are up to standard.

• Support in digitalisation projects that leverage data analytics and IT tools to improve business process efficiency, service delivery and compliance with governance and audit requirements.

Project Participation:

• Participate in cross-division projects to contribute to the organisation's strategic objectives;
• Any other duties and ad-hoc projects as assigned.

Requirements
Experience:

• Experience in grants administration, data analytics and customer service will be advantageous

Knowledge/Skills:

• Strong analytical and critical thinking skills
• Good project management and problem-solving skills
• Understand public governance and its principles, particularly in grants management policies and procedures
• Excellent communication skills
• Proficient with MS Word, Excel and PowerPoint;
• Any of the following relevant competencies and skills will also be advantageous:

- Data analytics

- Business process review

- Quality service management

- Design thinking

- Communication management and new media

Personal Attributes:

• Resilient to time pressure and work demands, with a creative flair for problem-solving and innovation.
• Strong interpersonal skills and able to engage external and internal stakeholders
• Resourceful and pro-active in managing work assignments with a can-do attitude
• Versatile and able to work well independently or in a team in a dynamic and fast-paced environment
• Organised, meticulous and detail oriented
• Be committed to the ethos of public service

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Job Details:

Working Hours: 8am to 1.30pm (Part-Time)

Work Location: Temasek Boulevard area

Key Responsibilities

1. Front Desk & Visitor Management

• Greet and welcome visitors professionally and courteously.

• Coordinate with staff regarding guest arrivals.

• Ensure the reception and waiting areas are clean, organised, and presentable always.

2. Call Management

• Answer and route all incoming calls via the main hotline.

• Assess caller needs and identify the correct department or personnel to direct the call to.

3. Mail, Courier & Delivery Coordination

• Handle incoming mail, parcels, and registered documents.

• Notify staff of incoming deliveries and assist in coordinating collection.

4. Professional Conduct

• Uphold a high level of professionalism, confidentiality, and customer service.

• Represent the company positively as the first point of contact.

Monday to Friday - 830am to 530pm

Company car will be provided for this role.

Responsibilities:

• Go on-site to repair machines like scissors lifts, forklifts, and air compressors when they stopped working.
• Do regular oil changes and checks to make sure equipment is in good, working condition.
• Troubleshoot with electrical parts, engine, or the hydraulic systems and to rectify issues.
• Inspect all machines and ensure they are safe before machines are sent to the customers.
• Simple report writing to include what has been fixed and parts used.

Requirements:

• Nitec / Higher Nitec in Mechanical Engineering or related fields.
• Positive working attitude, willing to learn.
• Senior post available for experienced candidate, salary range depends on relevant working experience.
• Experience in operating heavy industrial machines would be advantageous.
• Class 3 license

• Well Established Company
• Basic $3000 - $3500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filling system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Requirements:

• Min Diploma in Business Management or equivalent
• At least 2 years of Customer service experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492