Total 1,841 technical support engineer job vacancies in Customer Service category in Hong Kong

Technical Experience

• Hands-on experience supporting market data platforms such as LSEG RTDS, Bloomberg B-pipe, or direct exchange feeds.
• Solid understanding of real-time data distribution, symbology, and entitlement models (e.g. DACS, EMRS).
• Experience supporting mission critical production systems with high availability requirements.
• Familiarity with Linus/Unix environments and scripting(Python/Bash/PowerShell).
• Exposure to AWS or hybrid cloud environments is advantageous.
• Working knowledge of ITSM processes (Incident, Problem, Change).
• Experience with monitoring and automation tools is preferred.
• Any experience with Trader Voice and Voice Recording (IPC, NTR, VFC) would be advantageous.
• Any experience with remote Windows desktop solutions would be useful.
• Education: Bachelor's degree or Diploma with 5+ years of experience in market data support or trader floor desktop support
• Provide L1/L2 operational support for enterprise market data platforms (e.g.LSEG RTDS, Bloomberg B-pipe, exchange feeds) across AWS and on-premises infrastructure.
• Proactively monitor platform health, troubleshoot issues, and coordinate recovery to meet availability targets.
• Act as the primary liaison with vendors and exchanges for production incidents, data queries, and technical changes.
• Plan and execute production activities including upgrades, migrations, failover testing, and resilience enhancements.
• Support onboarding of new applications and data services, ensuring alignment with architecture and governance standards.
• Collaborate with Market Data Admin and Commercial teams on entitlement, usage reviews, and audit requests.
• Maintain operational documentation and continuously improve monitoring and automation capabilities

1. Support the ERP Finance Project Lead in coordinating finance-related activities for the SAP to D365FO transformation project, including follow-up on action items and outstanding issues.
2. Assist in gathering, consolidating, and tracking business requirements from Finance, Treasury, Accounts Payable, IT, and Shared Services teams to ensure timely submission and alignment with project timelines.
3. Perform data validation, review, and reconciliation checks during data migration activities to ensure completeness and accuracy of migrated financial data.
4. Monitor and follow up on configuration requirements, user feedback, and testing results to ensure system setups are aligned with approved business requirements.
5. Coordinate meetings, workshops, and user discussions by preparing materials, documenting key points, and tracking pending decisions or action items.
6. Support user acceptance testing (UAT), system testing, and finance process walkthroughs by preparing test data, logging issues, and following up on resolution status.
7. Assist in preparing project status updates, progress trackers, and documentation for Project Lead.
8. Provide administrative and coordination support to ensure smooth communication between internal users, consultants, and project teams throughout the implementation lifecycle.
9. Ad-hoc & additional tasks required by the ERP Finance Project Lead.

Requirements: 

• Bachelor’s degree in Finance, Accounting, or related discipline; professional qualification (ACCA, CPA, CFA) strongly preferred. 

• 1–2 years of progressive experience in commercial finance, management accounting, or financial transformations, preferably in a fast‑paced or complex environment. 

• Advanced Excel skills; experience in financial modelling, Power BI, and finance automation tools is a strong advantage. 

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

You will:
Effectively solve customer inquiries via phone, email
Hold a high bar for Support when owning customer interactions

Identify, document and follow up with engineers on product bugs and features

Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products

Recognize errors and draft improvements to content in the external Support Center and internal documentation

Collaborate with members of other teams to root out answers and be a resource to teammates

You have:
The ability to provide support fluently in English
Genuine curiosity about people and business, while possessing the ability to inspire passion in others

Experience in direct customer or client-facing roles

Interest in implementing feedback and dedicated to the improvement of your skills and work

Strong organizational, analytical, written and verbal communication skills

Superb attention to detail

The ability to quickly adapt to new situations and think on your feet

Excellent time-management skills

A desire to help people and improve the community experience

Note:

Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

Job Description:

• IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: Hillview
• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029
• Monday to Friday: 8.30am to 6.00pm

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.

• Identify and apply appropriate Infrastructure and Platform operational best practices.
• Deploy, manage, and operate Public Cloud, Private Cloud, On-premises system and Hybrid Cloud environments.
• implement automation, where appropriate, to streamline provisioning, de-provisioning, and system management processes.
• Proactively monitor and measure Infrastructure performance and availability and implement corrective actions to improve reliability and efficiency.
• Manage infrastructure and Platform changes through formal change request processes and provide status updates to relevant stakeholders.
• Document and maintain infrastructure configurations and provide regular operational reports to relevant parties.
• Respond promptly to incidents, investigate issues, and provide temporary and/or permanent resolutions for escalated incidents, with timely status updates.
• Support service continuity measures, including backup and restore procedures and disaster recovery planning, to ensure continuous business operations.
• Adhere to security standards and best practices to prevent security breaches and reduce Infrastructure vulnerabilities; support security audits and implement required corrective or preventive actions.
• Provide 24×7 standby support, as required.

Skills For Success:

• Diploma/ bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline
  
• Minimal 2–4 years of hands-on experience in IT infrastructure operations.
• Strong hands-on experience with virtualisation and private cloud/Public technologies.
• Demonstrated experience administering system and network infrastructure.
• Practical experience with monitoring, performance management, and capacity planning for infrastructure.
• Strong background in incident management, including troubleshooting complex issues, performing root cause analysis, and implementing permanent corrective actions.

Experienced in 2 or more in the following:

• Public Cloud Platforms

1. Deployment, administration, and support of VMware-based private cloud platforms (vSphere, vCenter, vSAN, NSX-T).
2. Operation, and optimisation of private cloud and virtualised environments, including shared and software-defined storage.
3. Hands-on experience with Microsoft Hyper-V, including host configuration, virtual machine provisioning, clustering, storage integration, and performance tuning.

• Virtualisation & Private Cloud

1. Deployment, administration, and support of VMware-based private cloud platforms (vSphere, vCenter, vSAN, NSX-T).

• Operating Systems

1. Administration and support of Microsoft Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, storage management, and system hardening

• Network & Security

1. Design, configuration, and troubleshooting of enterprise network infrastructure, including routing, switching, and data centre networking to support storage and DR traffic.
2. Hands-on experience with Cisco networking technologies, covering LAN, WAN, and data centre environments

• Storage, Backup & Disaster Recovery

1. Design, implementation, and operation of enterprise storage solutions, including SAN, NAS, and software-defined storage platforms.
2. Experience with backup and recovery solutions for virtualised, physical, and cloud workloads

Details:

• Basic up to $3300 + $200 Allowance + $335 Bonus = $3835 monthly
• AWS + 2X Performance Bonus
• East (near Tampines IKEA)
• Permanent position

Working Arrangement:

• AM or PM (FIXED, can choose):
  - 7am to 7pm + $12 per shift
  - 7pm to 7am + $24 per shift
• 3 to 4 days work week *including 1 weekend

Job Scope:

1. Perform component-level and board-level troubleshooting on PCBA, servers, or electronic modules.
2. Debug hardware failures involving BMC, BIOS, CPU, PCH, DIMM, PSU, backplane, fan modules, riser cards, and other system components.
3. Analyse failure trends and identify root causes using diagnostic tools.
4. Reproduce technical issues and isolate defective components.

Requirements:
* Min NITEC, Higher NITEC or Diploma in Engineering
* Experience in hardware troubleshooting (server / PCBA / electronics)
* Basic knowledge of Linux and command-line tools
* Familiar with remote tools such as PuTTY or MobaXterm

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified.

Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy

Joseph Song Zhi Xuan
Registration Number: R22106922
AlwaysHired Pte Ltd
EA Licence No: 24C2293

Provide efficient and dependable IT support to end users while ensuring the availability, stability, and optimal performance of the organization’s information and telecommunications systems.

Key Responsibilities

• Deliver end-user support, including troubleshooting, installation, and configuration of hardware, software, and IT equipment.
• Evaluate, test, and deploy desktop hardware and software upgrades.
• Perform daily system monitoring, housekeeping, backups, and routine maintenance activities.
• Support the maintenance of operational procedures, system configurations, inventory tracking, and IT procurement processes.
• Assist with user account management and system administration tasks.
• Coordinate with vendors for hardware and software maintenance and support services.
• Maintain and update IT documentation and records.
• Carry out additional duties or project-related tasks as assigned.

Requirements

• Minimum Professional Certificate, Diploma, or ITE in Computer Science, Information Technology, or a related field.
• Basic working knowledge of computer hardware and software.
• Strong problem-solving skills, resourcefulness, and the ability to work effectively with users.
• Prior experience in technical support, desktop support, or a similar role is an advantage.
• Good interpersonal and communication skills.
• Ability to multitask and work independently.
• Immediate availability is an added advantage.

Job Scope:

• Maintaining general cleanliness of equipment and workplace
• Opening and closing school gates
• Providing logistical support for school events and activities
• Setting up and arranging furniture, equipment, and supplies as needed
• Operating and maintaining basic office equipment and materials
• Assist OM in maintaining school security and ensure safety equipment, as well as emergency and first-aid supplies, are in optimal condition
• Any other duties assigned by the Supervisor

Requirements:

• Prior cleaning experience in a similar work environment (e.g., educational institutions, corporate offices, etc.).
• Strong ability to work effectively as a team player and contribute to a collaborative work environment.
• Good communication and inter-personal skills to interact effectively with staff, students, and other stakeholders.

Contract Period: 2 months, convertible to permanent employee

Working Arrangement:

· Mondays to Fridays: 9am to 6pm / 8am to 5pm (rotating)

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI

Job Responsibilities

• Set up and follow up with project and HQ all staffs hardware, software issue.
• Set up and daily Maintain project and HQ Server and data security.
• Set up and maintain project CCTV system.
• Apply the internet and set up project internet system
• Purchasing related software or other materials
• Set up bio matrix system
• Due with supplier of others software issues
• Ensure on call support for critical IT services work with relevant resolver group.
• Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.
• Others IT related meter request by management.

Job Requirements

• Diploma in Computer Science/ IT Technology Information or related fields.
• Minimum 3 years relevant experience in IT Support / technical support.
• Good technical skills in windows based client environments with the respected support tools (remote desktop).
• Experience on MS365 Online Application support - include Office, OneDrive, Outlook, SharePoint, Teams and Modern authentication.
• Good team player with good interpersonal and communication skills
• Willing to be based at project site office.
• Working Location: West

Job Responsibilities

1. Set up and follow up with project and HQ all staffs hardware, software issue.

2. Set up and daily Maintain project and HQ Server and data security.

3. Set up and maintain project CCTV system.

4. Apply the internet and set up project internet system

5. Purchasing related software or other materials

6. Set up bio matrix system

7. Due with supplier of others software issues

8. Ensure on call support for critical IT services work with relevant resolver group.

9. Manage IT opportunities, risks and challenges pertaining to IT user help desk operations.

10. Others IT related meter request by management.

Job Description & Requirements:

• Install, upgrade, support and troubleshoot XP, Windows and Microsoft Office and any other authorized desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorised Peripheral Equipment

• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

Job Description

● Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.

● Support event, video conference with understanding knowhow and break fix

● Support and troubleshoot desktop Technology and application like Microsoft Office

● General concept for reporting, dashboard

● With proactive communication with senior executive with quick resolution and follow up plan

● Fast learner on new technology with data driven

● Ensuring proper documentation, notification, tracking, and follow up of all incidents

● Team Management with cross country is preferred

● passionate, high performer, fast learner, willing to take ownership

● work overtime required occasionally for emergency, project and VP support

Job requirements:

● 5+ years of work experience in large enterprise companies

● University degree in computer science or equivalent experience in IT

● Strong knowledge in User & VIP Support and ITIL methodology

● Proven ability of project management

Strong Communication with different department and stakeholders

We are looking for a reliable and proactive individual in supporting on-site operations. In this role, you will oversee vendors during maintenance and upgrading works, helping to ensure that all activities are carried out smoothly and in line with approved guidelines.

Looking for a stable customer service role with exposure in a government-linked environment? This is a great opportunity to join a structured contact centre and support users through calls and emails.

What’s in it for you

• Govt project exposure + structured OJT
• Gross Salary up to $3,000 + AWS
• Hybrid work arrangement | Office hours
• Location: Pasir Panjang 
• 2 years contract
• Up to 18 days annual leave + comprehensive medical plan

What you’ll be doing

• Handle incoming calls/emails/Livechat in a timely and professional manner
• Assist users with enquiries and guide them on products/services
• Troubleshoot basic issues and escalate when needed
• Maintain accurate records of interactions and follow-ups
• Ensure a positive customer experience through clear communication

Requirements

• Entry level welcome
• Confortable with contact centre setting or handle high call volume
• Singaporean only

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Thong Jia Qian (Joyce) - R1981781

ScienTec Consulting Pte Ltd – 11C5781