Total 1,028 technical support job vacancies in Customer Service category in Hong Kong

SALT is looking to hire a Support Specialist (Korean speaking) in Singapore for a global technology client for 12 months & renewable contract. The role is critical to ensure Korean privacy regulations by providing accessible, human support inquiry channels for users.

What you’ll do:

• Receive and respond to inbound telephone calls from users in South Korea regarding privacy related matters.
• Manage incoming emails and physical mails.
• Accurately capture user inquiry details including contact information, nature of compliant and relevant account identifiers.
• Access and categorize incoming inquires based on established criteria (privacy request, account issues, data subject rights)
• Route non-privacy related inquiries to appropriate teams (Integrity, Support, Legal) via established escalation pathways.

What you’ll need:

• 2 to 5 years of experience in customer support, privacy operations, compliance or related administrative roles.
• Due to the nature of the business, proficiency in Korean is preferred
• Ability to handle sensitive information with discretion and confidentiality.
• Experience in privacy, data protection or regulatory compliance roles.
• Approximately 150-200 telephone inquiries per month

CEI No: R1659595 / EA No: 07C3147

Main Responsibilities: 

• Handle material receiving, delivery, returns, consumption, and other SAP operations.

• Maintain the SAP system according to the production plan and generate process orders and production batches.

• Manage product inventory and output and complete the Pass-Through checklist.

• Assist in reviewing BOM documents, creating material codes, and drafting material- related documents.

• Manage samples and assist with GMP sample transportation.

• Handle abnormal materials and vendor complaints.

• Other tasks assigned by leadership for job rotation.

About You:

• Diploma/Degree in pharmaceutical Engineering with 1 to 2 years of GMP / material experience

• Able to work well in fast paced environment with cross-functional teams

• Competency in data visualization or project management tools is a plus

Contract Period: 12 months

Responsibilities

• Deliver excellent customer experience by conducting regular system reviews and proactively improving system performance and resilience
• Diagnose and resolve incoming system incidents promptly to minimize service disruption
• Analyze technical problems and collaborate with teams to define effective solutions
• Partner with Engineering to develop technical plans, configurations, and solutions based on business and application requirements
• Establish and maintain configuration standards and design guidelines for Linux and system software covering availability, performance, resilience, monitoring, backup, and recovery
• Provide technical support and guidance to development and operations teams to ensure smooth system functioning
• Troubleshoot system issues and lead recovery efforts, escalating major incidents to problem and IMS management
• Perform root cause analysis and implement preventive actions to avoid recurrence of issues
• Lead and manage outsourced technical teams of system administrators to ensure quality delivery
• Ensure operating system and system software supportability by planning and leading upgrade projects
• Review, approve, and supervise execution of major change requests to maintain system integrity
• Conduct performance analysis and tuning to optimize system efficiency
• Automate system operations to improve reliability and reduce manual effort
• Manage patching and upgrade processes for middleware software to maintain continuous supportability
• Oversee backup and recovery operations to safeguard data integrity
• Conduct asset management to track and maintain system resources
• Design and enforce access control plans and matrices for infrastructure services, performing regular access reviews and validations
• Implement monitoring solutions to ensure efficient and reliable service delivery
• Apply new technologies and processes to enhance system supportability, recoverability, availability, and performance
• Provide operational expertise and support across project phases including requirements gathering, design, procurement, implementation, and handover to operations
• Mentor and provide technical guidance to develop less experienced engineers
• Support audit and compliance activities to meet regulatory and organizational standards
• Conduct capacity planning and performance management to ensure system scalability and stability

Preferred competencies and qualifications

• Minimum 5 years of system support experience on Linux/UNIX platforms
• Regional experience is preferred
• Strong technical knowledge of Linux, Solaris, UNIX hardware, operating systems, and system services such as volume manager, file system, NTP, DNS, clustering, SSH, TSM, ITM
• Experience troubleshooting and tuning Linux/UNIX systems
• Experience implementing and operating Linux server clustering
• Knowledge of information security principles
• Understanding of data communication and network concepts
• Experience with middleware and application execution in Linux/UNIX environments is an advantage

Responsibilities

• Collaborate with application teams to plan and execute EOS upgrades effectively
• Establish configuration standards and design guidelines for UNIX and system software to optimize availability, performance, resilience, monitoring, backup, and recovery
• Provide technical support and guidance to development and operations teams to resolve system issues
• Write and maintain scripts using Perl, KSH, and Python to automate tasks and improve system operations
• Utilize development, testing, and deployment tools such as GIT/GITHUB, MAVEN, JENKINS, DOCKER, KUBERNETES, ANSIBLE, PUPPET, CHEF, and NAGIOS to support software lifecycle and system monitoring
• Troubleshoot system issues and lead recovery efforts with a proactive approach and sense of urgency
• Escalate critical problems to problem management and IMS management for timely resolution
• Perform root cause analysis and implement corrective actions to prevent recurrence of issues
• Ensure ongoing supportability of operating systems and system software through planning and execution of upgrades
• Lead and supervise major change requests and their execution to maintain system integrity
• Conduct performance analysis and tuning to optimize system efficiency
• Automate system operations to enhance reliability and reduce manual intervention
• Track, plan, and drive OS and software upgrades to maintain continuous supportability
• Manage backup and recovery processes to safeguard system data and ensure business continuity

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24x7 standby shifts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

The Opportunity

• This is an exciting opportunity to work for one of the leading banks
• It is an opportunity for a Trading Desk Support Analyst to join the team
• 12months contract

Context

• • Provide day‑to‑day trading desk support to dealers, including trade booking support, checks, and coordination with operations and settlement teams.
  • Act as a key liaison between dealers, operations, and internal stakeholders to ensure smooth trade execution and post‑trade processing.

The Job

• Onboard the direct dealing clients, including IAMs, and perform the necessary check
• Liaise with internal departments to resolve trade and settlement issues.
• Perform the Pre trade checks for trades done
• Perform End of Day checks
• Support in preparing marketing material for advisory business in guidance with dealers
• Support analysis using Excel and automated tools
• Engage IT and other stakeholders to develop and enhance efficient systems and booking procedures
• Perform testing for systems enhancements
• Administrative and support duties as required

The Talent

• Knowledge of financial markets with experience in FX derivatives
• Proficiency in MS Product Suite i.e. Excel, Word etc. is essential
• Ability to work in a high volume, dynamic environment Technology while maintaining operational excellence.

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to amos.tan@adecco.com
• Email Topic: Apply  Trading Desk Support Analyst
• Only shortlisted candidates will be contacted

Amos Tan Jun Han

EA LIcence No.91C2918

Personnel Registration No. R23113385

We are seeking a highly motivated and hardworking individual to play a critical role in monitoring, maintaining, and supporting our clients’ computer systems and network. 

• Work in a professional, high-trust, and impactful environment
• Opportunities for continuous learning and career upskilling provided
• Hybrid Working arrangement, salary up to $3,200 + Bonuses

Responsibilities

• Provide L1–L3 IT support, manage tickets, incidents, and SLAs.
• Install, configure, and maintain systems and networks.
• Troubleshoot hardware, software, and basic network issues.
• Support new system rollouts and projects.
• Work with vendors and internal teams.

Requirements

• Minimum Diploma in IT or a related field.
• At least 2 years of hands-on IT support experience.
• Strong communication and interpersonal skills.
• CompTIA, Microsoft 365 or related credentials highly advantageous.

Interested candidates may click on apply or apply via email to spml@scientecpersonnel.com (indicating Job ID J68171 for faster processing). 

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

Job Description

• Provide efficient Tier 1 & 2 technical support for hardware and software(Laptops, Desktops, Peripherals, Email, SharePoint, OneDrive, Office365 ) issues.
• Perform corrective maintenance on critical facility systems, including CCTV, Card Access, and Security Network systems.
• Perform digitize from manual processes using low-code tools like Power Automate and Google Apps Script.
• Develop and maintain automated workflows for internal operations (e.g., inventory stock alerts and digital logs).
• Utilize scripting (PowerShell/Python) to automate routine administrative tasks, such as User On/Offboarding and Azure/M365 license management.
• Manage procurement cycles for hardware and software, ensuring equipment remains up to date.
• Document all IT procedures, resolution guides, and system configurations to build a comprehensive knowledge base.
• Maintain a real-time tracking system for all IT assets and consumables.
• Execute the setup of new workstations, including M365 account configuration and network resource mapping.

Job Specification

Qualification / Educational level:

• Minimum Diploma in Information Technology.
• Minimum 1– 2 years of relevant experience.

Characteristic & personality

• Team player in order to communicate with team members and maintain good teamwork.
• Interest in using modern tools (e.g automation).

• Degree/Diploma in IT or Equivalent
• Minimum 4 – 9 Years of experience in IT End User Support (L2/L3)
• Clear understanding and experience in handling End Point Computers and IOT Devices
• Good understanding of Client Server Architecture
• Working knowledge of basic LAN Networking, Cable crimping and basic troubleshooting
• Experience in Disc Encryption, Application Security, and Endpoint security at client level.
• Daily Security and Vulnerability management to maintain KPI and SLA.
• Basic understanding of Active Directory.
• Incident and Change Request support to users.
• Find solution for unseen IT related issues and documentation as SOP.
• Experienced handling large excel files with Vlook-up, pivot etc.
• Experienced in collaborating and managing vendor support.
• Excellent communication and interpersonal skills