Total 14 Manager systems engineer job vacancies in Customer Service category in Hong Kong

Position Title: Care Studio and Rehab Manager
Location: Bright Hill
Working Days: Monday – Friday
Working Hours: 8:30AM – 6:00PM
Salary: $7,000 – $9,000

Job Description

• Support the development and implementation of operational and strategic initiatives for the Care Studio and Rehabilitation Department.

• Assist in the development and enhancement of Care Studio programmes and services.

• Monitor departmental KPIs and manage budget and resource utilization.

• Oversee manpower planning and operations of the Care Studio and Rehabilitation teams.

• Develop policies and ensure compliance with regulatory requirements and MOH licensing standards.

• Support recruitment, staff development, and retention initiatives.

• Manage the daily operations of the Care Studio and Rehabilitation Department.

• Develop and promote centre-based and home-based rehabilitation and day care programmes.

• Oversee the delivery of community and home care services.

• Manage healthcare needs assessments and the implementation of care plans for clients.

• Coordinate and monitor clinical and service quality indicators for continuous improvement.

• Manage enquiries, feedback, complaints, and incidents relating to centre operations.

• Identify and establish partnerships to support business development and client acquisition.

• Maintain relationships with existing and prospective partners and organizations.

• Ensure compliance with the Personal Data Protection Act (PDPA) relating to clients and staff.

Requirements

• Degree or Master's qualification in Allied Health or related disciplines preferred.

• Minimum 5 years of experience in a community care setting.

• Minimum 2 years of supervisory experience.

• Possess a valid BCLS + AED certification.

• Knowledge of the Intermediate and Long-Term Care (ILTC) landscape will be an advantage.

• Experience in quality and risk management.

• Experience in coaching, counselling, and manpower planning.

• Experience in start-up operations for care centres, nursing homes, or elderly home care services will be an advantage.

• Proficient in Microsoft Office applications.

• Experience with Infocare systems will be an advantage.

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WhatsApp: https://wa.me/6596112291 (Kyra)
Voon Yih Boon Reg No: R22106724 | The Supreme HR Advisory Pte Ltd EA No: 14C7279

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

Singapore,SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Job Description

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

Ensures customer satisfaction with Company service and system performance.

Interviews, hires, and trains customer engineers as necessary to support regional business

Ensures employee satisfaction through:

- communication of business progress and all related action.

- setting goals and controlling achievements.

- establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers

Promotes quality improvement processes to:

- reduce cycle time

- drive continuous improvement of technical performance 

- empower the work force.  Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions

Functional Knowledge

• Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families

Business Expertise

• Applies in-depth understanding of how own discipline integrates within the segment/function 

Leadership

• Manages multiple related teams, sets organizational priorities and allocates resources 

Problem Solving

• Identifies and resolves complex technical, operational and organizational problems 

Impact

• Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans

• Guided by business unit, department or sub-functional business plans

Interpersonal Skills

• Influences others internally and externally, including senior management

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type:

Full time

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Job Description

• Site visit to different customer water systems and provide technical solution/quotation for trouble-shooting, system improvement and retrofitting

• Collaborate with engineering and service teams to develop the best solution for the customer

• Develop and implement commissioning plans, test procedures, and schedules aligned with project milestones.

• Oversee field verification, functional performance tests, and start-up activities for water/wastewater treatment processes.

• Ensure all commissioning activities adhere strictly to quality, health, safety, and environmental regulations and smooth handover.

Qualifications and Requirements

• At least 5 years’ experience in process water, clean water, or wastewater treatment technology.
• Strong leadership and management skills
• Excellent problem-solving and decision-making abilities
• Customer service orientation
• Technical knowledge in engineering services and validation
• Ability to work well in a team and independently
• Relevant certification or degree in Engineering in Chemical, Mechanical or Environmental
• Candidate with driving license preferred

About the Role

We are seeking an experienced Service Manager to lead and oversee service operations for critical power systems. This role is ideal for a hands-on leader with strong technical expertise in UPS systems and experience managing field service teams in mission-critical environments such as rail or infrastructure projects.

Key Responsibilities

• Lead and manage a team of Service Engineers and Technicians supporting critical power systems
• Oversee installation, testing & commissioning (T&C), and maintenance of equipment such as: Modular UPS systems, Lithium battery systems Generators, Switchgears
• Plan and coordinate preventive and corrective maintenance schedules across multiple sites
• Act as the main point of contact for clients, ensuring high service standards and satisfaction
• Provide technical support and expertise to the sales team for pre-sales activities and solutioning
• Develop, review, and improve standard operating procedures (SOPs) for installation and maintenance
• Support business development initiatives, including technical presentations and client engagements

Requirements

• Diploma/Degree in Electrical Engineering or related discipline
• Proven experience working with critical power equipment (UPS, batteries, generators, switchgears)
• Strong knowledge of major UPS brands and system specifications
• Prior experience managing or leading a service team in large-scale projects (e.g. MRT, rail, or infrastructure projects)
• Hands-on experience in installation, testing & commissioning, and maintenance of UPS systems (Modular/Static)
• Excellent communication and stakeholder management skills
• Customer-focused with the ability to provide high-quality after-sales service and technical support
• Ability to provide proactive maintenance recommendations and solutions to clients

• Experience in rail or mission-critical environments
• Strong familiarity with manufacturer specifications and compliance standards
• Proven track record in managing large service teams

Job Description:

• Provide guidance, coaching, and leadership to the maintenance sales team, fostering a collaborative and motivated environment.

• Collaborate with senior management to develop and execute effective sales strategies, including identifying target markets, setting sales goals, and defining sales tactics.

• Build and maintain strong relationships with key clients, addressing their needs, identifying opportunities for upselling or cross-selling, and ensuring client satisfaction.

• Lead efforts to identify and pursue new business opportunities, expanding the company’s client base and market presence in the maintenance sector.

• Manage the entire sales process, from lead generation and qualification to proposal development, negotiation, and contract signing.

• Track and analyze sales performance, pipeline progression, and key performance indicators (KPIs), providing regular reports to senior management.

• Collaborate with the sales team to create compelling and tailored proposals and presentations that effectively communicate the value of maintenance services.

• Stay updated with industry trends, market developments, and competitor activities to adjust sales strategies and stay competitive.

• Engage directly with clients to understand their needs, present solutions, and address inquiries, building trust and long-term relationships.

• Collaborate with internal departments, such as technical teams, operations, and marketing to ensure seamless project execution and customer satisfaction.

• Assist in the development and management of sales budgets, forecasting revenue projections, and managing expenses.

• Develop training programs to enhance the sales team’s product knowledge, sales techniques, and customer relationship skills.

• Represent the company at industry events, conferences, and trade shows to promote services and establish new contacts.

• Conduct regular performance evaluations of sales team members, providing constructive feedback and identifying areas for improvement.

• Continuously evaluate and refine sales processes, strategies, and customer engagement approaches to drive efficiency and effectiveness.

• Any adhoc duties as assigned by HOD

Job Requirements:

• Degree / Diploma in Mechanical Engineering

• Experience in ACMV or HVAC systems is advantage

• Possessed strong sales skills including prospecting, lead generation, negotiation, and closing deals. Effectively communicate the value proposition of maintenance contracts to meet client needs.

• Skilled in networking, rapport-building, and customer relationship management. Build and maintain strong relationships with clients, contractors, and other stakeholders is crucial.

• Excellent communication skills, both verbal and written, are necessary for interacting with clients, contractors, and other stakeholders.

• Ability to analyze complex maintenance issues, identify root causes, and develop effective solutions is crucial. Troubleshoot problems efficiently and make sound decisions under pressure.

• Diven by results and able to meet or exceed sales targets. Demonstrated ability to achieve sales quotas and grow revenue streams is highly valued.

Working hours:

Mon to Fri, 8:30am to 6pm

Job Description & Requirements

Fault Reporting Center Manager

1. Oversight and Management

• Manage the Fault Reporting Center (FRC) operations for the hospital.
• Supervise staff handling incoming fault reports from various departments.
• Ensure smooth workflow and timely processing of reported issues.

2. Fault Reporting & Tracking

• Receive and log equipment malfunctions, facility issues, IT faults, and other operational problems.
• Categorize and prioritize faults based on urgency and impact on patient care.
• Ensure all reported issues are tracked in a centralized system until resolution.

3. Coordination & Communication

• Liaise between hospital departments, technical teams, and external vendors.
• Communicate status updates to department heads or hospital management.
• Ensure critical issues (e.g., life-support equipment failure) are escalated immediately.

4. Analysis & Reporting

• Monitor recurring faults and identify patterns to prevent future issues.
• Generate reports on fault trends, resolution times, and department performance.
• Provide recommendations for process improvement and preventive maintenance.

5. Compliance & Safety

• Ensure that fault reporting aligns with hospital policies, safety standards, and regulatory requirements.
• Support risk management and incident investigation related to equipment or operational failures.

6. Staff Training & Development

• Train staff on fault reporting procedures and use of reporting systems.
• Encourage awareness of safety, efficiency, and accountability across departments.

7. System & Process Improvement

• Maintain and improve the fault reporting system, including software updates.
• Recommend upgrades or procedural changes to minimize downtime and enhance hospital operations.

Key Skills Required:

• Degree, preferably in Facilities Management, Engineering, or Operations Management.
• Strong organizational and leadership skills
• Good technical understanding of hospital equipment and IT systems
• Excellent communication and coordination abilities
• Analytical mindset for trend analysis and preventive strategies
• Knowledge of healthcare safety and regulatory compliance

Interested applicants, please send your CV to skh_hr@stie.com.sg or apply directly via the Apply button on CareersFuture.

The Customer Supply Chain Manager serves as the key interface between customers, commercial teams, and Ichor’s global supply chain functions to ensure clear-to-build readiness and alignment between customer demand and supply execution.

This role coordinates cross-functional activities across procurement, planning, operations, and suppliers to identify risks, resolve constraints, and implement recovery plans while strengthening supply chain resiliency through safety stock planning and supplier risk mitigation.

The position requires strong analytical capability, executive-level communication skills, and the ability to influence stakeholders across functions to support revenue, margin, and customer commitments.

Responsibilities 

Clear-to-Build Coordination & Constraint Resolution 

• Support cross-functional coordination to ensure clear-to-build alignment between demand signals and material availability across global manufacturing sites. 
• Identify supply constraints across the supplier network, coordinating recovery plans with procurement, planning, and operations. 
• Drive structured escalation and resolution of supply disruptions affecting customer deliveries. 
• Ensure constrained materials are allocated to the highest priority customer builds in coordination with planning and program management. 
• Provide clear, data-driven updates on supply constraints, recovery plans, and expected resolution timelines. 

Customer Supply Chain Interface 

• Serve as the primary supply chain interface for key customers, building credibility through transparency, responsiveness, and execution discipline. 
• Partner with sales and commercial leadership to translate customer demand changes into actionable supply chain plans. 
• Communicate supply risks, mitigation plans, and delivery outlook to customers in a structured and consistent manner. 
• Support executive-level customer engagements when supply chain issues impact customer commitments. 

Sub-Tier Supply Chain Visibility 

• Develop and maintain visibility to critical sub-tier suppliers and constrained components that influence build readiness. 
• Partner with procurement teams to assess supplier capacity, risk exposure, and recovery plans. 
• Monitor supply chain signals and leading indicators to anticipate shortages and escalate risks early. 
• Coordinate cross-site actions when supplier constraints impact multiple factories or product lines. 

Supply Chain Resiliency & Risk Management 

• Define and maintain resiliency settings including safety stock, safety time, and strategic buffer positions for critical materials. 
• Recommend inventory strategies that balance customer responsiveness, working capital, and supply continuity. 
• Lead cross-functional reviews of supply risk using structured frameworks (e.g., supplier capacity, demand volatility, lead time risk). 
• Drive mitigation initiatives including alternate sourcing, supplier capacity expansion, and supply chain diversification. 

Data Integrity & System Enablement 

• Lead initiatives to improve data quality and signal integrity within planning and procurement systems. 
• Identify master data gaps impacting planning accuracy (lead times, MOQ, safety stock, supplier capacity assumptions). 
• Partner with planning and IT teams to ensure data reporting supports effective constraint management and supply visibility. 
• Drive continuous improvement in supply chain analytics and reporting to improve decision-making. 

Cross-Functional Supply Governance 

• Facilitate regular cross-functional supply readiness reviews with planning, procurement, operations, and program teams. 
• Translate complex supply issues into clear executive-level summaries and actionable decisions. 

Requirements 

• Bachelor’s degree in Supply Chain, Engineering, Business, or related field (MBA preferred). 
• 8–12+ years of experience in supply chain, procurement, planning, or operations within a complex manufacturing environment. 
• Demonstrated experience managing supplier constraints, global supply networks, and cross-functional coordination. 
• Strong analytical skills with the ability to translate data into actionable operational plans. 
• Proven ability to influence across organizational boundaries without direct authority. 
• Exceptional communication skills with experience presenting to executive leadership and customers.
• Experience managing sub-tier supplier visibility and constraint management. 
• Familiarity with ERP/MRP systems and supply chain analytics tools. 
• Experience driving supply chain resiliency and inventory optimization strategies. 

Company Overview

APP Systems Services (APP) is a leading regional organization with strategically located sales offices and service centers across Southeast Asia and India. Our headquarter in Singapore serves as the central hub for innovation, collaboration, and operational excellence.

At APP, we are committed to providing advanced solutions in electronics, bioscience, vacuum technology, and related products, along with efficient after-sales support. Our expertise extends to critical processes/services in the semiconductor,  optics, pharmaceuticals, bioscience, R&D and defence industry. Through longstanding partnerships with global industry leaders, we have built a reputation for quality, reliability and technological leadership.

Why Join us?

We are an established and diversified group of companies specializing in high-technology products and process plants. APP has experienced significant growth in recent years. We nurture a supportive and empowering environment for motivated individuals to unlock their full potential. If you're ready to challenge yourself and showcase your abilities, APP offers the perfect environment for you to thrive.

We are looking for an Assistant Service Manager to oversee our Chiller Service team in Singapore. This role is ideal for someone ready to step into a leadership position while still leveraging strong technical knowledge in Chiller systems.

In this role, you will play a key role in ensuring the reliable operation of cooling systems across industrial and semiconductor environments, while system uptime and quality are critical.

What You Will Do:

·       Manage overall repair and installation operations of the Chiller service team.

·       Lead and guide a team of service engineers in troubleshooting, servicing and preventive maintenance, while providing support for on-site servicing activities when required.

·       Ensure high workmanship quality, safety compliance, and minimal downtime for customers.

·       Supervise, coach and develop engineers to strengthen team capability and maintain consistent service quality.

·       Participate in chiller installation projects including site coordination/installation, electrical interface, commissioning, testing, and handover.

·       Plan and coordinate manpower deployment, job scheduling, tools readiness, spare parts availability, and service documentation to support efficient operations.

·       Manage customer communication, support technical discussions and resolve site escalations in a professional and timely manner.

·       Drive continuous improvement in service processes, productivity, and system reliability.

What You Must Have:

·       Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline.

·       Minimum 4 years of relevant experience in industrial or commercial refrigeration and chiller system, including leadership exposure.

·       Strong troubleshooting and diagnostic skills

·       Experience managing or guiding a team on-site or in service operations

·       Good communication skills to handle customers and internal coordination.

·       Able work in a fast-paced service environment.

Why Join Us

·       Supportive team environment with structured operations

·       Opportunity to grow both technical and management skills

·       Stable company with consistence service demand.

Job Summary

We are seeking a highly motivated and experienced professional to oversee and optimize customer service operations and logistics systems. The role focuses on process improvement, system implementation, performance analysis, and cross-functional coordination to enhance operational efficiency and customer satisfaction.

Key Responsibilities

1. Systems & Process Management

• Design, implement, and optimize logistics and customer service workflows
• Manage and improve shipment tracking systems and operational dashboards
• Identify process inefficiencies and drive automation initiatives
• Work with internal teams to implement system enhancements and digital solutions

2. Logistics Planning & Coordination

• Oversee end-to-end logistics operations, including shipment planning and distribution strategy
• Analyze delivery performance metrics and implement improvements
• Coordinate with vendors and third-party logistics partners
• Ensure compliance with regulatory and operational standards

3. Customer Experience Management

• Develop and implement customer service strategies and service standards
• Monitor customer feedback and implement improvement initiatives
• Handle escalations and ensure timely resolution of complex cases
• Improve customer journey through system and process enhancements

4. Data Analysis & Reporting

• Analyze operational data to identify trends and improve efficiency
• Prepare performance reports for management review
• Use data-driven insights to support business decisions

5. Team Leadership & Stakeholder Management

• Supervise and guide operations staff and customer service team
• Collaborate with IT, operations, and management teams
• Train staff on systems, processes, and service standards

Requirements

• Bachelor’s degree in Logistics, Business Administration, IT, or related field
• 2–5+ years of relevant experience in logistics operations, systems management, or customer operations
• Experience with logistics systems, CRM tools, or ERP platforms
• Strong analytical and problem-solving skills
• Ability to manage operations independently and make decisions
• Good communication and stakeholder management skills

Preferred Qualifications

• Experience in process automation or digital transformation projects
• Knowledge of data analysis tools (Excel, Power BI, etc.)
• Experience managing cross-functional teams

Job Description:

• Provide guidance, coaching, and leadership to the maintenance sales team, fostering a collaborative and motivated environment.

• Collaborate with senior management to develop and execute effective sales strategies, including identifying target markets, setting sales goals, and defining sales tactics.

• Build and maintain strong relationships with key clients, addressing their needs, identifying opportunities for upselling or cross-selling, and ensuring client satisfaction.

• Lead efforts to identify and pursue new business opportunities, expanding the company’s client base and market presence in the maintenance sector.

• Manage the entire sales process, from lead generation and qualification to proposal development, negotiation, and contract signing.

• Track and analyze sales performance, pipeline progression, and key performance indicators (KPIs), providing regular reports to senior management.

• Collaborate with the sales team to create compelling and tailored proposals and presentations that effectively communicate the value of maintenance services.

• Stay updated with industry trends, market developments, and competitor activities to adjust sales strategies and stay competitive.

• Engage directly with clients to understand their needs, present solutions, and address inquiries, building trust and long-term relationships.

• Collaborate with internal departments, such as technical teams, operations, and marketing to ensure seamless project execution and customer satisfaction.

• Assist in the development and management of sales budgets, forecasting revenue projections, and managing expenses.

• Develop training programs to enhance the sales team’s product knowledge, sales techniques, and customer relationship skills.

• Represent the company at industry events, conferences, and trade shows to promote services and establish new contacts.

• Conduct regular performance evaluations of sales team members, providing constructive feedback and identifying areas for improvement.

• Continuously evaluate and refine sales processes, strategies, and customer engagement approaches to drive efficiency and effectiveness.

• Any adhoc duties as assigned by HOD

Job Requirements:

• Degree / Diploma in Mechanical Engineering

• Experience in ACMV or HVAC systems is advantage

• Possessed strong sales skills including prospecting, lead generation, negotiation, and closing deals. Effectively communicate the value proposition of maintenance contracts to meet client needs.

• Skilled in networking, rapport-building, and customer relationship management. Build and maintain strong relationships with clients, contractors, and other stakeholders is crucial.

• Excellent communication skills, both verbal and written, are necessary for interacting with clients, contractors, and other stakeholders.

• Ability to analyze complex maintenance issues, identify root causes, and develop effective solutions is crucial. Troubleshoot problems efficiently and make sound decisions under pressure.

• Diven by results and able to meet or exceed sales targets. Demonstrated ability to achieve sales quotas and grow revenue streams is highly valued.

Working hours:

Mon to Fri, 8:30am to 6pm

Company Overview

APP Systems Services (APP) is a leading regional organization with strategically located sales offices and service centers across Southeast Asia and India. Our headquarter in Singapore serves as the central hub for innovation, collaboration, and operational excellence.

At APP, we are committed to providing advanced solutions in electronics, bioscience, vacuum technology, and related products, along with efficient after-sales support. Our expertise extends to critical processes/services in the semiconductor,  optics, pharmaceuticals, bioscience, R&D and defence industry. Through longstanding partnerships with global industry leaders, we have built a reputation for quality, reliability and technological leadership.

Why Join us?

We are an established and diversified group of companies specializing in high-technology products and process plants. APP has experienced significant growth in recent years. We nurture a supportive and empowering environment for motivated individuals to unlock their full potential. If you're ready to challenge yourself and showcase your abilities, APP offers the perfect environment for you to thrive.

We are looking for an Assistant Service Manager to manage the CTI Cryogenic Field Service. This role is ideal for someone ready to step into a leadership position while leveraging strong technical knowledge in cryogenic.

In this role, you will play a key role in ensuring the reliable operation of cryogenic across customer environments, where system performance precision and uptime are critical.

What You Will Do:

·       Lead and support field service activities for CTI cryopumps, including installation, troubleshooting, regeneration issues, cooldown performance, leak diagnostics, and controller interfacing.

·       Lead and guide Service Engineers and technicians, providing technical support for escalation cases and complex issues.

·       Ensure all service activities meet quality standards, safety requirements, and proper documentation practices.

·       Support and participate in complex on-site troubleshooting, diagnostics and root cause analysis when required.

·       Drive continuous improvement of workflow and installation/troubleshooting methods.

·       Support manpower planning and coordination of service jobs daily.

·       Coach and mentor the field service team to strengthen technical capabilities and overall performance.

What You Must Have:

·       Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline.

·       Minimum 4 years of relevant experience in vacuum systems or similar industrial equipment , including leadership exposure.  

·       Strong troubleshooting capability in electrical and mechanical systems.

·       Strong communication and documentation skills, with the ability to interface professionally with customers, suppliers, and internal stakeholders.

·       Experience with CTI cryopumps or vacuum pumps will be an added advantage.

Why Join Us

·       Take on a leadership role in a highly specialized technical field

·       Work on advanced cryogenic and vacuum systems in critical environments

·       Opportunity to develop both technical expertise and team leadership skills

·       Be part of a team focused on quality, precision and continuous improvement

·       Stable and growing service operations

Itron is a global technology company. We build solutions that help utilities measure, manage and analyze energy and water. Our broad product portfolio includes electricity, gas, water and thermal energy measurement and control technology; communications systems; software; and professional services. With thousands of employees supporting nearly 8,000 utilities in more than 100 countries, Itron empowers utilities to responsibly and efficiently manage energy and water resources.

Role Purpose

Own customer outcomes across the full lifecycle - from pre‑sales shaping and solution assurance, through services & delivery oversight, to post‑sales account management support and long‑term value realization. Act as the accountable owner of customer success from initial deployment through adoption, retention and expansion, working closely with Sales, Services & Delivery, Product, Engineering and regional leadership so customers realize benefits, remain satisfied and continue to invest in Itron solutions over time.

Key Outcomes  

This individual will oversee all strategy, planning, deployment, operations and maintenance of customer programs in Asia (Singapore, Malaysia and Indonesia and other regions). Working in partnership with Customer and Market Experience teams (CME), the Sr. Manager, Solutions Delivery will be the liaison for all customers and must be able to oversee the resources managing multiple concurrent engagements adeptly. Act as the senior customer-facing advocate within Itron, while maintaining strong relationships with utility customers and channel partners. Ensure customers achieve expected benefits across operational performance, delivery milestones and broader business transformation objectives. Proactively identify risks to customer success and coordinate cross-functional mitigation actions.  Accountable for accurate and timely financial reporting for customer engagement programs.

Responsibilities

• Strategy & Planning
  Working in partnership with Sales teams, set regional customer success strategy, staffing plans, delivery roadmaps and operational engagement models; translate evolving regulatory/market needs into practical service plans. Develops and delivers mid to long term innovative strategies targeting increased account revenue and margin growth.

• Pre‑Sales & Solution Assurance
  Enable Sales team by engaging early with customers to shape opportunities; embed customer success metrics and services catalogue into tender responses and proposals; validate solution fit, delivery assumptions and readiness for time‑to‑value.

• Services & Delivery Leadership
  Provide senior oversight across multiple concurrent projects; ensure alignment of expectations, contracted scope and realised outcomes; escalate and resolve services related issues that threaten satisfaction or long‑term value; drive quality gates and first‑time‑right execution. Accountable to deliver in-region programs and customer engagements with a focus on quality and customer satisfaction.

• Post‑Sales & Value Realisation
  Support the transition from deployment to steady‑state operations; define and track success metrics (support, performance KPIs benefit realisation); lead renewal, expansion and upsell activities with Sales Account Management (QBR).

• Internal Alignment & Governance
  Serve as the liaison and coordination point between customers and internal Itron teams (Sales, Delivery, Product, development & Support). Maintain a program‑level dashboard (status, risks, margin, CoNQ, CSAT) and report to internal/external stakeholders. Coach and develop regional talent and contribute to APAC customer success frameworks and playbooks.

• Team Leadership
  Mentor PMs and cross‑functional teams; foster an enduring matrix organisation with capacity planning and deploy sustainable work patterns across time zones. A key member of the APAC Customer Success Leadership team; expected to actively contribute and participate in meetings, initiatives, decision making and represent the region, as needed.

• Commercial & P&L Stewardship
  Own services P&L inputs (utilisation, revenue, margin) with Finance; support negotiation of complex contracts/change orders; partner with Services Excellence & Proposals teams to standardise offerings.

• Partner & Ecosystem Enablement
  Lead improvements to APAC go‑to‑market with channel partners, system integrators and strategic services offerings to scale delivery and adoption.

Experience & Qualifications

Required

• Minimum 7 years implementing and managing large‑scale, multi‑phase programs/projects across cross‑functional teams.

Preferred

• 10+ years in telecommunications networks (preferably wireless) and/or enterprise‑scale software deployments; utility domain expertise (AMI, MDMS, DERMS etc.) advantageous.

• Experience in integration and deployment of large scale IoT devices and platforms into the client's existing infrastructure.

Education

• Bachelor’s or master’s degree in computer science, telecommunications or electrical engineering; MBA preferred; equivalent experience considered.

Certifications

• PMP or Prince2 preferred.

Tools & Domain

The role spans the full Itron portfolio and is explicitly not product-specific, including:

• Smart meters and field devices (IIoT)

• Communications networks

• Head-end and meter data management systems

• Analytics, software platforms, and digital services

• Managed services and support offerings

• Microsoft Project, Office suite

• Knowledge of gas, water, and electric meter reading and distribution automation is beneficial (GIS, CIS, AMI, DERMS and related utility systems desirable)

Travel & Work Environment

• 10–50% travel across ANZ & Pacific; typical office environment.

Company Overview

APP Systems Services (APP) is a leading regional organization with strategically located sales offices and service centers across Southeast Asia and India. Our headquarter in Singapore serves as the central hub for innovation, collaboration, and operational excellence.

At APP, we are committed to providing advanced solutions in electronics, bioscience, vacuum technology, and related products, along with efficient after-sales support. Our expertise extends to critical processes/services in the semiconductor, optics, pharmaceuticals, bioscience, R&D and defence industry. Through longstanding partnerships with global industry leaders, we have built a reputation for quality, reliability and technological leadership.

Why Join us?

We are an established and diversified group of companies specializing in high-technology products and process plants. APP has experienced significant growth in recent years. We nurture a supportive and empowering environment for motivated individuals to unlock their full potential. If you're ready to challenge yourself and showcase your abilities, APP offers the perfect environment for you to thrive.

Opening Job Opportunity:

We have an opening for an Assistant Service Manager to manage the CTI Cryogenic Field Service. You will work closely with your team to ensure day-to-day operations are executed in a safe and timely manner. In this role, you will be responsible for:

What You Will Do:

· Lead and support field service activities for CTI cryopumps, including installation, troubleshooting, regeneration issues, cooldown performance, leak diagnostics, and controller interfacing.

· Guide and provide technical support to service engineers and technicians – for escalation cases.

· Ensure all service work meets quality, safety, and documentation standards.

· Participate in complex customer site troubleshooting and root cause analysis.

· Drive continuous improvement of workflow and installation/troubleshooting methods.

· Support manpower planning and coordination of service jobs daily.

· Coach and mentor the field service team for capability development and improvement.

What You Must Have:

· Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline.

· Minimum 4 years and above of leadership and hands-on experience working with vacuum systems or similar industrial equipment.  

· Strong troubleshooting capability in electrical and mechanical systems.

· Strong communication and documentation skills, with the ability to interface professionally with customers, suppliers, and internal stakeholders.

· Experience with CTI cryopumps or vacuum pumps is highly preferred.

Job Description:

• Provide guidance, coaching, and leadership to the maintenance sales team, fostering a collaborative and motivated environment.

• Collaborate with senior management to develop and execute effective sales strategies, including identifying target markets, setting sales goals, and defining sales tactics.

• Build and maintain strong relationships with key clients, addressing their needs, identifying opportunities for upselling or cross-selling, and ensuring client satisfaction.

• Lead efforts to identify and pursue new business opportunities, expanding the company’s client base and market presence in the maintenance sector.

• Manage the entire sales process, from lead generation and qualification to proposal development, negotiation, and contract signing.

• Track and analyze sales performance, pipeline progression, and key performance indicators (KPIs), providing regular reports to senior management.

• Collaborate with the sales team to create compelling and tailored proposals and presentations that effectively communicate the value of maintenance services.

• Stay updated with industry trends, market developments, and competitor activities to adjust sales strategies and stay competitive.

• Engage directly with clients to understand their needs, present solutions, and address inquiries, building trust and long-term relationships.

• Collaborate with internal departments, such as technical teams, operations, and marketing to ensure seamless project execution and customer satisfaction.

• Assist in the development and management of sales budgets, forecasting revenue projections, and managing expenses.

• Develop training programs to enhance the sales team’s product knowledge, sales techniques, and customer relationship skills.

• Represent the company at industry events, conferences, and trade shows to promote services and establish new contacts.

• Conduct regular performance evaluations of sales team members, providing constructive feedback and identifying areas for improvement.

• Continuously evaluate and refine sales processes, strategies, and customer engagement approaches to drive efficiency and effectiveness.

• Any adhoc duties as assigned by HOD

Job Requirements:

• Degree / Diploma in Mechanical Engineering

• Experience in ACMV or HVAC systems is advantage

• Possessed strong sales skills including prospecting, lead generation, negotiation, and closing deals. Effectively communicate the value proposition of maintenance contracts to meet client needs.

• Skilled in networking, rapport-building, and customer relationship management. Build and maintain strong relationships with clients, contractors, and other stakeholders is crucial.

• Excellent communication skills, both verbal and written, are necessary for interacting with clients, contractors, and other stakeholders.

• Ability to analyze complex maintenance issues, identify root causes, and develop effective solutions is crucial. Troubleshoot problems efficiently and make sound decisions under pressure.

• Diven by results and able to meet or exceed sales targets. Demonstrated ability to achieve sales quotas and grow revenue streams is highly valued.

Working hours:

Mon to Fri, 8:30am to 6pm