Total 919 support analyst job vacancies in Customer Service category in Hong Kong

RESPONSIBILITIES

1)     Administrative Functions

·       Support the Service Manager in preparation of weekly and monthly service reports.

·       Process meter billing and ensure accurate updates in the CRM system.

·       Collaborate with the Customer Service Team to ensure smooth and efficient daily service operations when required.

·       Maintain proper documentation and service records for audit and tracking purposes.

2)     Technical Functions

·       Assist in the installation, setup, and configuration of copiers/ multifunction printers(MFPs) and smart office solutions.

·       Attend to on-site service calls and urgent breakdowns, ensuring timely resolution.

·       Support engineers in troubleshooting hardware issues (machines, networking, peripherals) and software-related problems (drivers, system integration, workflow solutions).

·       Assist in deploying and troubleshooting smart enterprise solutions such as document management systems, print management software, and workflow automation tools.

REQUIREMENTS

·       Diploma in Engineering, IT, Electronics, or related discipline.

·       Experience in copier/ MFP servicing, print solutions, or office automation systems.

·       Sound knowledge of network setup (IP configuration, drivers installation).

·       Proficient in MSOffice (Excel, Power point), MCSE, HTML

·       Good communication and interpersonal skills.

·       Able to work independently and as part of a team.

·       Willing to travel for on-site servicing across Singapore.

Pleasesubmit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

·      Position applying for

·      Current remuneration

·      Expected remuneration

·      Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :           R25158800

We regret that only shortlisted candidates will be notified.

Kick-start your journey in healthcare administration and operations. Join a dynamic team where you'll play a key role in supporting healthcare initiatives, coordinating administrative processes, and contributing to impactful projects that improve service delivery.

Responsibilities

• Provide professional customer service support and respond to enquiries from stakeholders and applicants
• Process, verify, and maintain grant applications, claims, reports, and related documentation
• Perform accurate data entry, records management, scanning, filing, and document tracking
• Liaise with applicants and external parties to follow up on submissions and resolve application-related matters
• Coordinate appointments, schedules, and administrative activities to ensure smooth operations
• Assist in the planning and execution of training sessions, workshops, and events
• Provide logistical and operational support for meetings, training programmes, and departmental initiatives
• Support user acceptance testing and system-related administrative activities
• Prepare correspondence, reports, and other documentation as required
• Handle general administrative duties and provide support to the team on various projects and assignments

Requirements

• Minimum GCE A Levels, Diploma, or equivalent qualification
• Strong interest in healthcare administration and operations
• Good organizational skills with strong attention to detail
• Able to manage multiple tasks effectively in a fast-paced environment
• Comfortable communicating with stakeholders and handling administrative processes
• Proficient in Microsoft Office applications
• Training will be provided for successful candidates
• Able to commit for a minimum of 3 months
• Able to commence work within a short notice period will be advantageous

Why Join Us?

• Gain valuable exposure to healthcare operations and administration
• Develop practical skills in project coordination, stakeholder management, and process administration
• Structured training and supportive team environment
• Opportunity to work on meaningful initiatives within the healthcare sector
• Enhance your professional experience in a highly respected industry

Interested applicants are invited to submit their updated resume to healthcaretemps@recruitexpress.com.sg.

Please indicate "Healthcare Administration Coordinator" in the email subject header.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

• Deliver technical assistance to customers through multiple channels including phone, live chat, email, and onsite visits when required.
• Participate in a 24/7 support environment, working on rotating shifts as scheduled.
• Investigate and resolve technical problems by identifying root causes and applying appropriate troubleshooting methods.

Requirements:

• Higher Nitec and above
• Fresh graduates are encouraged to apply.
• Prior exposure to networking or cybersecurity solution deployment will be an advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Working Hour

• Mondays to Thursdays: 8:00 am to 4:30pm
• Fridays: 8:00am to 2:30pm

Key Roles

1. Disciplinary Support (Restorative Practice Approach)

• Support the school in managing late-coming, in-house suspension, detentions, and pull-out programmes

• Serve as a mentor for students requiring closer guidance

• Conduct patrolling of classroom blocks, canteen, basketball courts, and field

• Perform physical monitoring and patrolling on school premises after curriculum hours

2. Investigative & Case Support

• Support investigations using a Restorative Practices approach when incidents occur

• Obtain student and witness statements for Student Management Key Personnel (KPs) to follow up

• Close the loop by communicating with parents, staff, and students as needed

Skills & Experience

Working Experience (Minimum 5 years):

• Must have prior working experience in an enforcement agency

• Experience working as a team and maintaining work processes

Key Responsibilities Include:

• Assist in reconciling positions between physical and derivative trading portfolios in collaboration with internal stakeholders.
• Support the execution of procurement and sales contracts, including declaration processing and delivery coordination activities.
• Prepare, distribute, and complete contract documentation in accordance with established internal procedures and approval requirements.
• Maintain accurate trade and contract records across systems and supporting documentation.
• Coordinate with relevant departments to address operational matters and support smooth transaction execution.

Responsibilities

1. Position Management (25%)

• Assist with the reconciliation of positions between physical and derivative portfolios to support accurate exposure monitoring and reporting.
• Ensure timely and accurate trade entry into relevant systems and support regular position reconciliation activities.
• Investigate and help resolve trade discrepancies, breaks, or data inconsistencies in collaboration with internal teams and counterparties.
• Facilitate communication among commercial, operational, finance, and support functions to support issue resolution and effective workflow management.

2. Contract Execution Support (25%)

• Support the administration and execution of procurement and sales agreements, ensuring activities are carried out in accordance with contractual obligations.
• Assist in coordinating declarations, deliveries, and related operational requirements with internal and external stakeholders.
• Work closely with cross-functional teams to support efficient contract execution and timely resolution of operational matters.

3. Contract Administration (25%)

• Assist in the preparation, review, issuance, and completion of contractual documentation in line with company policies and business requirements.
• Support discussions and coordination relating to contract terms, amendments, and documentation requirements with relevant stakeholders.
• Maintain compliance with internal controls, governance procedures, and applicable regulatory obligations throughout the contract lifecycle.

4. System Control & Data Integrity (15%)

• Support the timely preparation and distribution of trade confirmations, contract summaries, reports, and related documentation.
• Maintain data accuracy by reconciling information across systems and supporting documentation.
• Participate in data validation and record maintenance activities to ensure information integrity and audit readiness.

5. Pre-Trade Support (10%)

• Assist with counterparty onboarding activities, including documentation collection, verification, and internal approval processes.
• Support the preparation and submission of credit-related documentation and other pre-trade requirements.
• Build and maintain effective working relationships with internal and external stakeholders to facilitate efficient business operations.

Experience, Knowledge, Skills and Abilities

• Bachelor's Degree in Finance, Economics, Mathematics, Business, Supply Chain, or a related discipline.
• Minimum 3 years of experience in trade operations, commodity trading support, contract administration, logistics coordination, or a related field.
• Understanding of commodity trading operations, including physical and derivative transactions.
• Knowledge of hedging principles, exchange-traded instruments, and risk management concepts would be advantageous.
• Familiarity with enterprise resource planning (ERP) systems and commodity trading and risk management platforms is preferred.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Effective communication and stakeholder management skills, with the ability to work collaboratively across functions.
• Ability to manage multiple priorities and meet deadlines in a dynamic business environment.

The Services required are set out as follows:

1. To maintain general cleanliness of the school areas / classrooms and the cleaning equipment used

2.To provide logistical support for school events and activities including carryng and arranging furniture and equipment

3. To escort the contractors and to ensure that the contractors are carrying out specific works authorised by the School

4. To ensure all rooms’ lights, fans and aircons are switched off, doors and roller shutters locked and the school alarm system is armed before leaving school

5. Any other duties assigned by the OM, AM and the School Leaders

Senior End-User Support Engineer (L3)

Job Title: Senior End-User SupportEngineer (L3)
Monthly Salary: $8,500 – $11,000 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Act as the highest level of escalation for complex end-user computing incidents (OS, application, network, access issues)
• Own the Problem Management process – conduct root cause analysis (RCA) for recurring incidents
• Lead post-incident reviews and drive permanent fixes to reduce ticket volumes
• Design and maintain knowledge base articles for L1/L2 support teams
• Mentor and provide technical guidance to junior support engineers
• Collaborate with engineering teams (EUC, Network, Security) to resolve cross-domain issues
• Proactively identify areas for automation and efficiency improvements in support processes
• Manage major incident bridges and coordinate with multiple teams for resolution
• Create PowerShell scripts to automate repetitive support tasks
• Review change requests impacting end-user computing environment
• Prepare weekly incident trend reports for IT management
• Act as the final approval point for complex technical solutions

Job Requirements

• Bachelor's Degree in Information Technology, Computer Science, or equivalent experience
• Minimum 7 years of experience in end-user support, with at least 2 years at L3 level
• Deep expertise in Windows OS internals, registry, group policy, and troubleshooting
• Advanced knowledge of Intune, Azure AD, and Microsoft 365 administration
• Strong scripting skills in PowerShell and/or Bash
• ITIL v4 Managing Professional certification required
• Microsoft 365 Certified: Endpoint Administrator Associate preferred
• Excellent analytical and problem-solving skills with attention to detail
• Proven ability to remain calm under pressure during major incidents
• Singaporeans and PRs are encouraged to apply.

Job Scope:

Disciplinary Support, via a restorative practice approach:

• Supporting late-coming, in-house suspension and detentions, and support pull-out programmes

• Serves as a mentor for students requiring closer guidance.

• Patrolling classroom blocks, canteen, basketball courts and field during recess and lunch times

• Conducts physical monitoring and patrolling on school premises and neighborhood after school curriculum hours.

Investigative & Case Support:

• When incidences happen, to support investigations and support students via the Restorative Practices approach by obtaining student and witness statements for Student Management KPs for follow up

• Closing the loop by communicating with parents, staff and students where needed

Reporting Structures and Expectations:

• Deployment & Reporting: DSO will report operationally to In- Charge of Student Management Committee (HOD/SM)

• Deployment schedule will be determined by the school in accordance with the termly school timetable and events.

Performance Expectations:

• DSO is expected to demonstrate professionalism, discretion and good judgement

• Engage students in respectful and positive ways

• Uphold confidentiality and fairness during case investigation

• Collaborate effectively with teachers and SM committee

Requirements:

Working Experience:

• Must have former working experience in enforcement agency (at least 5 years).

• Experience in working as a team and able to maintain work processes.

Competencies:

• Calm and proportionate behavioural intervention

• Sound judgement, discretion and professionalism

• Firm and respectful approach when working with younger people

• Collaborative working style

• Effective communication and interpersonal skills

• Technical skills: Use of MS word, MS Excel, emails and data entry

Working Hours: 

• Mondays to Thursdays: 8:00 am to 4:30pm, inclusive of 45 min lunch break
• Fridays: 8:00am to 2:30pm, inclusive of 30 min lunch break
• Service not required on Saturdays, Sundays, gazetted public holidays, school holidays, HBL days, examination periods and days where students are not in school.

Contract Period: 13 July 2026 – 23 Oct 2026
Salary: $15/H

Location: Choa Chu Kang

EA License No.: 96C4864

Reg. No.: R22110485 (Shanice Lim Xin Ni)

Job Details:

• Working hours : Monday – Friday 8am – 5pm 

• Location: Novena MRT

• 1 yr contract (with potential for conversion)

We are hiring the Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job Scope:

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.

• Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.

• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.

• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.

• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.

• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.

• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.

• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.

• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.

• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.

• Co-ordinate shipment with logistics team and handle any shipment related issues.

• Following up with product marketing and quality team with any reported issues

• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement:

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems

• Customer service-oriented ability, able to work well in a team and be a good team player.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15472

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Job Description: 

• Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
• Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
• Create / update and track ticket in ticketing tool to closure observing SLA commitments
• Escalate, when necessary, in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customers to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material is properly documented and handed over during shift changes
• Perform any ad-hoc duties as assigned
• Build sustainable relationships and engage customers by taking the extra mile

Requirements:

• Diploma or Higher NITEC in Electrical Engineering, Electronics, Information Technology, or a related discipline.
• 1–2 years of relevant experience in system monitoring, operations support, or a similar environment.
• Experience in a monitoring center or operations support role is preferred.
• Basic knowledge of networking and database management is advantageous.
• Exposure to electrical/mechanical drawings, service manuals, or technical documentation is an added advantage.
• Airport operations experience will be an advantage.
• Strong communication, analytical, and problem-solving skills.
• Self-motivated, proactive, and able to work independently as well as within a team.
• Ability to work effectively under pressure and interact with stakeholders at all levels

Working hours

• Rotating 12 hours shift or as assigned.
• Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest
• 2 Months Day shift, followed by 2 months night shift

Reporting locations: Woodlands, ability to travel to other sites during shift may be required 

Compensation:
Fixed Basic Monthly Salary: $3,200 to $3,700 per month maximum & offer will be made depending on the skills & experience level 

Annual Bonus: Yes, 1 month annual bonus 

Allowance & Variable Components: Yes

Job Scope 工作范围

1) Keep Centre Facility Clean and Disinfected at All Times 时时保持幼儿园清洁和消毒

2) Washing & Disinfect All Equipments and Learning Materials 清洗和消毒所有幼儿园的设备和教材

3) Assist Other Teachers Whenever Needed协助老师和同事们保持课室的卫生

All other Works Assigned by Supervisor in Helping Out When Required主管指派的所有其他工作在必要时帮助。

Company Overview

Analytical Technologies, established in 1992, serves R&D, QC/QA labs, and production in chemicals, pharmaceuticals, life sciences, electronics, and semiconductors. It partners with top manufacturers and supports clients across SE Asia with offices in Thailand, Malaysia, Indonesia, and the Philippines.

Job Summary

Support sales and product management teams by managing quotations, maintaining CRM account and pricing records, and preparing purchase requisitions to ensure smooth procurement and sales operations.

Responsibilities

• Assist Sales Manager and Product Manager in managing and processing quotations to support sales activities
• Maintain accurate and up-to-date account records and pricing databases within the company’s CRM system to ensure data integrity
• Prepare and submit purchase requisitions to vendors and suppliers to facilitate timely procurement

Preferred competencies and qualifications

• Nitec or Higher Nitec in Business Services, Logistics, Supply Chain, or Engineering
• Demonstrated experience of one year or more in sales support, purchasing, or administrative roles
• Ability to learn new ERP software to support operational efficiency
• Strong organizational skills to manage multiple tasks effectively in a fast-paced environment
• Exceptional attention to detail to ensure accuracy in records and documentation
• Ability to multitask and prioritize work to meet deadlines

Note:

Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

Job Description:

• Level 1 IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: Hillview
• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029
• Monday to Friday: 8.30am to 6.00pm

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.

About Us:

From business process re-engineering to global businessexpansion for Japanese corporations, ABeam Consulting has served our clientsthrough more than 40 years of growth. With our vision of being the No. 1 globalconsulting firm from Asia, ABeam Consulting helps our clients take on thechallenge of business transformation. With 4,400 consultants in Japan, and3,100 in overseas offices concentrated in Asia, our 7,500 consultants andglobal alliance partners provide truly comprehensive services.

Responsibilities:

• Plan and lead Ops team as PMO for implementing FLEXCUBE CASA module for Korea Branch.
• Creating plan and support BA to define the business requirements and ensure the system coverage. Progress and issue management also included.
• Support the Project Manager and client’s PMO team in planning, tracking, and coordinating project activities to ensure smooth project execution.
• Develop and maintain project plans, schedules, progress reports, dashboards, and other project management documentation.
• Monitor project timelines, deliverables, and dependencies, ensuring any delays or risks are promptly identified and escalated.
• Assist in preparing and consolidating weekly or monthly project status reports for both internal and client stakeholders.
• Ensure adherence to the client’s project management framework, compliance standards, and documentation templates.
• Coordinate with various workstream leads, vendors, and cross-functional teams to facilitate communication and issue resolution.
• Assist with change request management, risk and issue tracking, and lessons learned documentation.

Requirements:

• Bachelor's degree in any related fields.
• Minimum 2 years’ experience in top-tier or leading consulting firms with a focus on the banking industry projects.
• Excellent stakeholder engagement and collaboration skills, with the ability to work effectively with geographically dispersed teams across overseas offices.
• Good socialization skills
• Professional Mindset with Responsibility and Strong self-discipline and commitment to the project success.
• Good communication skill in both English and Korean (Business-level proficiency as mandatory) to liaise with Korean stakeholders and clients.
• Expertise in PMO role for package system implementation project
• Proven experience in end-to-end project management, including planning, execution, monitoring, and closure of system implementation projects, with accountability for timeline, scope, budget, and quality delivery.
• Strong risk, issue, and stakeholder management capabilities, with the ability to proactively identify project risks, drive mitigation plans, manage cross-functional dependencies, and report effectively to senior management and steering committees.
• Implementation experience and knowledge of Oracle Flexcube is a plus.
   

Why Join Us

At ABeam Consulting, we place a strong emphasis oncollaboration, and helping our employees grow and develop their skills,offering a supportive and empowering work environment. With a presence inmultiple countries and a diverse range of clients, ABeam Consulting offers anexciting and dynamic workplace for individuals looking to build a career inconsulting. ABeam Consulting has also recently joined SAP’s regional strategicpartner initiative as their first regional partner in the region and has also beenrecognized by UiPath as a Diamond Partner in providing RPA solutions. With suchaccolades, we aim to continue driving enterprise and digital transformationinitiatives in order to transform the way people work and communicate in thedigital age. In addition, our industry team is working tirelessly in order tobring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

JOB SUMMARY:

The Infrastructure Support SecurityEngineer perform routine infrastructure operations and maintenance activities, monitoring and maintenance of cyber security systems and applications. He/She assists with monitoring infrastructure performance,security alerts and events. He checks for problems in existing systems andmodifies work processes by following defined procedures, processes and qualitystandards. He assists with the analysis of security-related information andevents, escalation of incidents for validation and remediation. He is required to be on standby (offsite) with on-call availability with varied duty rosterincluding nights, weekends and holidays.

He works in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation. He is also familiar with the relevant softwareplatforms on which the database is deployed. He is familiar with cyber securitystandards, protocols and frameworks, and is required to act in accordance withthe Cyber Security Act 2018. He is knowledgeable in using various cybersecurity tools and techniques to monitor and resolve incidents.

The Infrastructure Support Security Engineer is alert and vigilant in performing monitoring activities and isable to analyse and resolve security related issues critically. He is able to methodically identify the cause of the issue, evaluate it and develop asolution in collaboration with the team. He communicates clearly in his interactions with others and coordinates effectively with his team to perform infrastructure support and security operations.
RESPONSIBILITIES:

Overseeinfrastructure operations

• Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures
• Assist with monitoring daily infrastructure traffic and performance
• Configure infrastructure and related computing environments such as computer hardware,systems software, applications software
• Maintain documentation of maintenance and optimisation procedures and tests
• Performminor infrastructure repairs in accordance with design or installation specifications

Maintaininfrastructure performance

• Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates
• Coordinate the deployment of new and/or upgraded infrastructure

Resolveinfrastructure-related problems and issues

• Act asthe first point of contact for infrastructure-related incidents
• Assist with problem identification and resolution
• Escalate unresolved infrastructure-related incidents for resolution
• Documents incidents and track resolution in management systems
• Document solutions to common infrastructure-related incidents

Overseeservice level agreements and service improvements

• Assist indeveloping service-level objectives and targets
• Maintainlogs of service level performance metrics
• Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

Monitorcyber security systems

• Perform cyber security monitoring activities on IT systems and applications
• Categorise security incidents and breaches that occur
• Track and react to security monitoring alerts
• Compile reports on the performance of security operations for management reporting

Maintaincyber security operations

• Assist with the implementation of agreed security system changes and maintenance routines
• Assist in the implementation of new cyber security programs
• Assist with conducting vulnerability and penetration assessments
• Assist in aligning cyber security systems with established service agreement standards
• Maintain documentation of all maintenance procedures and tests on cyber security systems

Respondto cyber security queries

• Assist inresponding to cyber security issues
• Assist inforensic threat investigations
• Assist with resolution of security-related issues
• Assist with simulation of user problems to identify drawbacks of cyber security systems
• Recommend modifications to cyber security systems to address issues
• Maintainlogs of cyber security incidents

Facilitatecyber security compliance

• Assist with the implementation security policies, standards and procedures
• Educate users on cyber security policies, standards and practices
• Identify improvement areas to existing security policies and procedures
• Monitor third party compliance with organisational cyber security policies, standards and procedures
• Monitor users’ adherence to cyber security policies, standards and procedures

Optimisecyber security system performance

• Assist with piloting of new cyber security tools, technologies, and processes
• Assist with installation of new cyber security related hardware and software
• Assist with security system testing and ongoing optimisation or changes such as scheduled upgrades and updates
• Maintain documentation of all optimisation activities
• Recommend security products, services and/or procedures
• Propose improvements to IT operational processes, procedure manuals, and documentation

QUALIFICATION& EXPERIENCE:

• Diploma/Degreein Computer Science or IT, or with at least 2-3 years of experience indeploying and maintaining Server, Storage and Backup solution in Windows &Linux environment.
• Experiencein administration of Microsoft Server, SQL Server, Reporting Server.
• Experiencein administration of Virtualization environment (VMware and Microsoft Hyper-V).
• Experiencein administration of AD, RDS and System Troubleshooting.
• Experiencein administration of Email System (Microsoft 365) and Troubleshooting.
• Experiencein administration of End User Computing (EUC) and Troubleshooting.
• Experiencein administration of networking / perimeter network security / WANconnectivity.
• Experiencein Cyber Security such as discovering vulnerabilities and risk in theenvironment, monitoring network performance and ensuring hardware and software applicationsare updated.

SKILLS ANDATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivatedwith a strong drive to succeed.