Total 766 support analyst job vacancies in Customer Service category in Hong Kong

About ACP: Shaping the Future of Digital Innovation

For over 27 years, ACP has been a trusted leader in Information & Communication Technology (ICT) solutions, partnering with Government Ministries, Statutory Boards, and leading enterprises across Singapore and Southeast Asia. Established in 1997, we drive innovation and digital transformation for organisations including MOE, iMDA, GovTech, GIC, SUTD, SMRT, Lazada, and Carousell.

Our expertise spans beyond Singapore—we serve as the Exclusive Regional Distributor for Articulate, Vyond, JetBrains, and Inmagine across the Philippines, Thailand, Indo-China, and Indonesia. Backed by a dynamic team of 60+ professionals and recognized certifications including the Data Protection Trustmark, Bizsafe Level 3, and Total Defence Award, we are committed to building a culture of innovation and excellence.

Join our team and help shape how the next generation learns, creates, and innovates.

Position Overview

We are seeking a talented ICT Support & Training Specialist to join our education initiatives. You will play a pivotal role in empowering students and educators through cutting-edge technology, mentoring in emerging digital skills, and fostering a collaborative learning environment.

Job Description

ICT & Project Support

• Support HOD/ICT in school ICT projects and digital initiatives
• Assist in implementation of ICT programmes in line with MOE guidelines
• Coordinate with ICT team, vendors, and Desktop Engineers
• Assist in ICT asset and equipment management
• Support LMS and e-learning platforms (e.g. Google Classroom)

Media & Administrative Support

• Design posters, digital materials, and school collaterals
• Provide photography, videography, and basic video editing for school events
• Support website updates and digital content management
• Assist in AV setup for school events and examinations
• Compile and archive student ICT projects and works

Teaching & Learning Support

• Support teachers in using ICT tools for lessons
• Assist in e-learning activities and digital classroom integration
• Help conduct basic ICT training for students
• Support ICT-related CCA activities and competitions

ICT Training & Support

• Assist in ICT training sessions for staff and students
• Support training on ICT and AV equipment usage
• Help improve training materials and digital learning resources

Requirements

• Diploma in IT, Multimedia, Design, or related field
• At least 1 year of relevant experience (school experience preferred)
• Proficient in Microsoft 365 and Google Workspace
• Knowledge of Adobe Creative Suite or similar media tools
• Basic video editing and design skills
• Familiar with AI tools is an advantage
• Good communication and teamwork skills

Education:

• Bachelors’ Degree in Computer Science or related field.
• At least 10 years’ relevant experience preferably in a Finance Institution.

Essential:

• You must develop solid understanding of PB system flow and dependencies to effectively support batch scheduling, execution and monitoring.
• You are expected to produce clear and comprehensive documentation and  ensure proper knowledge transfer to the production support team following project cutover.
• You are expected to collaborate closely with developers, system analysts and architects to design and implement technical solutions that are fit for purpose for the PB system, while meeting all security, regulatory, and architectural standards.
• You are expected to work on shift schedules, including overnight shifts to support EOD batch execution for PB projects.
• You are expected to strictly adhere to UOB standards, policies, and procedures in all deliverables and activities, with no deviations.
• Temenos Wealthsuite Front Office / Triple’A Plus
• Red Hat Linux, AIX, Shell scripting
• Oracle, Sybase, SQL
• Control-M
• JIRA, Confluence, Remedy

Job Details:

• Working hours : Monday – Friday 8am – 5pm 

• Location: Novena MRT

• 1 yr contract (with potential for conversion)

We are hiring the Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job Scope:

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.

• Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.

• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.

• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.

• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.

• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.

• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.

• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.

• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.

• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.

• Co-ordinate shipment with logistics team and handle any shipment related issues.

• Following up with product marketing and quality team with any reported issues

• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement:

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems

• Customer service-oriented ability, able to work well in a team and be a good team player.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15472

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

• Basic: $3200 - $4000

• AWS + Variable Bonus

• Mon – Fri: 8.30am – 5.00pm, Sat (Alt): 8.30am – 1.00pm

• Location: Tuas (2-way transport provided from Boon Lay MRT)

Job Responsibilities

• Provide technical support for desktops, laptops, printers, and IT equipment.

• Troubleshoot network issues (Windows environment, AD, TCP/IP, routers, switches, firewall).

• Administer servers, email systems (Exchange/Outlook), and backup systems.

• Maintain IT asset inventory and documentation.

• Support system improvements and recommend IT initiatives.

• Coordinate with vendors and support users across multiple locations.

• Supervise contractors and assist in site surveys / IT projects.

Job Requirements

• Diploma in IT or related field.

• Minimum 3 years of hands-on IT support experience.

• Basic knowledge of networking, servers, and Active Directory.

• Experience with fieldwork / site support is an advantage.

Singaporean Only

Only shortlisted candidates would be notified

MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R22111807 | Yap Teng Hui

As the Manager, People Support - APAC Leader, you will lead and evolve a high-impact people operations team that delivers a consistent, scalable, and employee-centered service experience across our people portfolio. You will serve as a strategic partner with key regional and global ecosystem partners to enable solutions and operational excellence across all aspects of the employee life-cycle and evolving business and country-based requirements.   

This role blends people leadership, service delivery expertise, and iterative and transformational execution. You will lead a regional team, leverage data and qualitative insights to elevate employee experience, and drive simplification, standardization, and innovation across our service areas. The ideal candidate is a confident leader who thrives in fast-moving environments, brings strong analytical and systems thinking, and is passionate about building world-class people operations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

People Operations Strategy & Service Excellence 

• Shape and continuously refine the role for People Support as a strategic partner that maximizes efficiency, scalability, and employee experience. 

• Champion a data-driven and employee-informed operating model, leveraging insights, feedback, and trends to proactively improve service delivery and reduce escalations. 

• Serve as a subject-matter leader in HR service delivery best practices, applying country standards to achieve optimal operational outcomes. 

 Leadership & Operational Performance  

• Lead and develop a high-performing, APAC Tier I team in a fast-paced, service-oriented environment. 

• Own day-to-day operational performance, including SLAs, KPIs, case volumes, quality metrics, and employee satisfaction. 

• Translate performance metrics into clear, compelling insights that demonstrate the value of People Support and inform decision-making by senior stakeholders. 

• Proactively manage capacity and workforce planning, flexing team resources to meet changing organizational needs and global demand. 

Data, Insights & Continuous Improvement 

• Identify root causes through critical analysis and quickly implement corrective actions to improve service quality and operational efficiency. 

• Lead multiple continuous improvement initiatives, simplifying, standardizing, centralizing, and automating complex HR processes. 

• Ensure strong data integrity, system accuracy, and quality controls through disciplined testing, audits, and attention to detail. 

Stakeholder Partnership & Communication 

• Build trusted partnerships with HRBPs, COE teams, People Intelligence, and business leaders to align priorities and deliver integrated solutions. 

• Develop and execute clear communication strategies for cross-functional initiatives, service changes, and transformation efforts. 

• Consult and influence executive leadership with confidence, clarity, and strong business acumen. 

• Act as a facilitator and change leader, guiding teams and stakeholders through rapid change and transformation. 

Knowledge Management & Content Strategy 

• Identify knowledge gaps and high-volume employee inquiry themes across AskHR. 

• Partner with COEs to curate, update, and maintain HR knowledge content, ensuring accuracy, consistency, and compliance. 

• Create a unified, searchable, and interconnected knowledge platform that delivers a simple and intuitive employee experience. 

People Leadership & Change Management 

• Demonstrate exceptional people leadership through coaching, mentoring, and talent development, building future-ready leaders. 

• Foster a culture of accountability, innovation, and continuous learning within the People Support team. 

• Communicate vision, progress, and change with clarity and empathy, motivating teams through transformation. 

8am to 5.30pm
$4200 to $5500
Customer Support Engineer/ Specialist  

Roles And Responsibilities:

• Support the Client's customers and ensure customer satisfaction by
• Providing prompt & relevant technical / information assistance to each customer
• Gather & communicate customers’ feedback concerning product quality, delivery & services to management
• Highlight / initiate / lead / execute customer satisfaction activities with other departments
• Ensure & practice good housekeeping
• Observe all safety rules of the company and at customer premises
• Exercise safety precautions
• Use approved, safe methods & procedures while working in the factory premises

Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

BestRegards,
Jane Lui (Jie’En)
North Division (CEI Registration No.: R1104482)

Job Description:

• Assist the Discipline team in the overall management of the students’ discipline, on a daily basis
• Assist the Discipline team to conduct house visits with school personnel and make follow-up calls to parents.
• Assist Operations Manager in manning and taking charge of the activities in the in-house detention centre, on a daily basis
• Patrol the school premises to ensure orderliness, on a daily basis
• Be involved in case management for students identified as at-risk
• Conduct investigations as part of case management and submit report
• Conduct spot-checks on students’ general neatness in appearance like attire and hair
• Assist the Discipline team in maintaining student discipline during school functions and activities (eg. Speech Day, Sport Carnival, Level Camps), whenever necessary
• Any other ad-hoc duties assigned by the Authority, including general administrative and office-related tasks within the school etc

Requirements:

• 3 years of secondary school experience in related areas
• With prior experience in managing discipline of secondary students
• Able to work independently with minimal supervision
• Able to work well with staff and teachers on student matters
• Basic IT skills to do data entry and familiar with Microsoft Office
• The Contractor also shall have at least 3 year’s relevant/similar Manpower experience in secondary school environment

Key Responsibilities

• Support end-to-end trade execution for base metals (e.g., copper, aluminium, zinc), from contract to settlement
• Prepare, review, and manage trade documentation, including contracts, invoices, packing lists, bills of lading, and other shipping documents
• Liaise with traders, counterparties, banks, warehouses, and logistics providers to ensure seamless operations
• Handle and monitor letters of credit (L/Cs), payment terms, and banking documentation
• Track shipments and coordinate logistics to ensure timely delivery and resolve any operational issues
• Maintain accurate trade records and ensure compliance with internal controls and regulatory requirements
• Assist with reconciliations, reporting, and month-end closing activities
• Support process improvements to enhance operational efficiency

Requirements

• Diploma/Degree in Business, Finance, Supply Chain, or related field
• 1–3 years of experience in trade support, operations, commodities, or shipping/logistics
• Familiarity with trade lifecycle, L/C processes, and shipping documentation
• Proficient in Microsoft Excel and comfortable handling data and reporting
• Strong attention to detail, organisational, and multitasking skills
• Good communication skills and ability to work in a fast-paced environment

Work location: Central
Working hours: Monday to Friday office hours
Salary: up to $2460 per month

6 months contract

Job Scope:

• Enhance work processes and customer relations to elevate service quality.
• Lead customer service surveys, analyse feedback, and drive process improvements.
• Track application payment and security checks to ensure efficiency and accuracy.
• Coordinate preparation, distribution, and courier services for streamlined logistics and timely delivery.
• Conduct quality checks on returned dosimeters, maintain communication with customers, and manage courier job lists to ensure quality assurance.

Requirements:

• Diploma in any field
• 1-2 years of relevant working experience in a service laboratory
• Proficient in Microsoft Excel
• Ability to work independently
• Good interpersonal communication skills
• Meticulous with an eye for detail

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

Role:

This is a full-time, onsite, Operation Support officer Role in MOE Primary School.

If you are selected, You will work closely with the Principal, Vice Principal, Operations Manager and/ Admin Manager, SPL, in MOE Primary School (nearest MRT- Jurong East) in the day-to-day activities.

The company provides endless opportunities for career progression and better work - life balance.

Responsibilities:

● Opening and closing of school premises as per schedule.

● Maintaining general cleanliness of equipment and workplace

● Providing logistical support for school events and activities

● Setting up and arranging furniture, equipment, and supplies as needed.

● Ensure that school supplies are well stocked and coordinate with vendors for maintenance of school equipment.

● Any other duties assigned by the Supervisor

● Assist the Operations Manager in maintaining school security.

Job Requirements:

• Atleast 2 years experience in similar environment.
• Prior experience in any of the below areas would be an advantage:

a. Logistics-related work

b. Cleaning duties

c. Have an acceptable level of fitness and resilience to be able to perform the role effectively.

● Medically fit and able to perform physical tasks associated with the role.

● Strong ability to work effectively as a team player and contribute to a collaborative work environment.

● Good communication and interpersonal skills to interact effectively with staff, students, and other stakeholders.

**We regret to inform that only shortlisted candidates will be notified. Thank you for applying.

Summary:

Contract Period: From 1 July 2026 to 30 June 2027.

Working Hours:

● Mondays to Thursdays: 6.00am to 3:00pm, or 9.30am to 6.30pm inclusive of 0.5hr lunch break

• Fridays: 6.00am to 2:30pm, or 10.00am to 6.30pm , inclusive of 0.5hr lunch break ● Service not required on Saturdays, Sundays and gazetted public holidays.

LOCATION: Jurong East

* No experience is welcome to apply, training is provided

* Permanent role

* Working hours: 8.30am to 5.45pm (Mon-Fri)

Key Responsibilities:

• Perform on-site technical services at customer sites (local & overseas).

• Install, maintain, and troubleshoot semiconductor equipment.

• Perform routine and preventive maintenance (PM) to ensure optimal machine performance and reliability

• Travel overseas on short notice for service assignments (travel-ready role).

Requirements:

• ITE or Diploma in Electrical & Electronic, Mechanical, Electronics-Mechanical Engineering

• Willing to travel overseas within the Southeast Asia region if necessary

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128

6 months

Location: Shenton

Key Responsibilities

1. Calendar & Scheduling Support

• Manage and coordinate team calendars, including scheduling meetings, appointments, and internal/external engagements

• Coordinate across time zones and ensure efficient meeting planning

• Prepare meeting logistics where required (e.g., room booking, restaurant reservation, materials)

 2. Travel & Logistics Coordination

• Arrange end-to-end travel logistics including flights, accommodation, and ground transportation

• Handle visa applications and related documentation where required

• Ensure travel plans are cost-effective and aligned with company policies

 3. Expense & Claims Administration

• Support submission and tracking of expense claims in accordance with company guidelines

• Ensure timely processing and proper documentation for reimbursements

• Liaise with finance team on claim-related matters when necessary 

4. Office Administrative Support

• Provide general administrative support to ensure smooth office operations

• Coordinate office supplies, vendors, and basic facilities-related matters

• Support onboarding logistics for new joiners (e.g., workspace setup, coordination)

 5. Event & Ad-hoc Support (Preferred)

• Assist in organizing internal events, meetings, or team activities

• Support logistics coordination for workshops, visits, or corporate functions

• Provide on-site or coordination support during events

Requirements

• Diploma or Bachelor’s degree in Business Administration or related field

• Minimum 2–5 years of relevant experience in administrative or team support roles

• Strong organizational and time management skills with high attention to detail

• Proficient in Microsoft Office (Outlook, Excel, PowerPoint, AI tools)

• Ability to handle confidential information with discretion

• Good communication skills and ability to work across teams

• Experience in event coordination is an advantage

• Proactive, resourceful, and able to anticipate needs

• Comfortable working in a fast-paced and dynamic environment

• Strong sense of ownership and accountability

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/16073

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Job Description

• Support site managers and site members for any technical issues relating to scrubber.
• Regarding those issues/troubles/questions beyond your knowledge, communicate with Japan to get proper answer/advice, and then feedback to site
• Visit site to join PM/CM jobs, or to carry out troubleshooting activities, or any other ad-hoc tasks if necessary (such as meeting with customer etc)
• Understand CMS/SCADA system, assist site managers to settle the job, or complete the job independently (cooperate directly with 3rdparty vendor if necessary)
• Understand basic knowledge of CX-programmer, able to download / upload / verify PLC programs
• Understand basic knowledge of GP-Pro EX, able to download / upload / verify touch panel programs
• Understand basic knowledge of Gas DRE testing, assist site manager to complete DRE testing (including tool purchasing, instrument management and communication with 3rd party vendor if necessary)
• Manage claim reports issued by site managers
• Follow up claim cases, assist the communication between site manager and TS Dept. Gain information from site and answer questions raised by TS Dept
• Keep record of claim parts shipment
• Help site managers to check parts code with Japan
• Make DRE report (including DRE rate calculation)
• Risk assessment & safety related issue
• Daily & Weekly Report
• Document Translation & Email Translation
• Interpretation for meeting, training or any other company activities
• Any other ad-hoc works

Requirements

• Fluent in Japanese and English in writing and speaking.
• Minimum Diploma in Engineering.
• Strong ability in handling technical issues and able to propose and negotiate service contracts to customers
• Experience in Semiconductor Fab and Service Audit will be an advantage
• Good understanding & knowledge of semiconductor facilities & processes will be an advantage
• Willing to travel daily to various sites
• Must be self-driven, energetic, resourceful, and good leadership
• Meticulous and timely in documentation
• Able to project strong, positive image of self and company
• Team player with good communication skill
• Responsible, independent with excellent customer service skill

Benefits

• Transport Allowance
• AWS
• Variable Bonus
• Attendance Allowance
• Quarterly Incentive
• Medical Fees

We are looking for a motivated Fresher IT Support Engineer to support the provisioning, imaging, and deployment of desktops and laptops for end users.

This role is ideal for candidates starting their IT career and looking to gain hands-on experience with enterprise IT environments, hardware setup, and end-user support.

Key Responsibilities

Provision, image, and configure desktops and laptops for new hires and existing users

Install and configure operating systems, standard software, and enterprise applications

Perform device setup including domain joining, user account configuration, and security policies

Coordinate with IT teams to ensure devices meet company standards before deployment

Troubleshoot basic hardware, OS, and software issues during provisioning

Maintain accurate records of assets, device assignments, and inventory

Assist with device refreshes, replacements, and decommissioning

Follow documented IT procedures and imaging standards

Provide basic end-user support during device handover

Required Skills & Knowledge

Basic understanding of Windows OS (Windows 10/11)Knowledge of desktop and laptop hardware components

Familiarity with OS installation, imaging, or system setup concepts

Basic understanding of networking fundamentals (LAN, Wi?Fi)

Willingness to learn enterprise tools and IT processes

Good communication and documentation skills

Ability to follow processes and work with checklists

Education

Diploma or Bachelor’s degree in IT, Computer Science, Information Systems, or a related field

Job Responsibilities:

·       Manage and resolve customer complaints received through multiple channels within stipulated turnaround times, ensuring fair and timely outcomes.

·       Review investigation findings, assess relevant information, and provide independent recommendations to management on appropriate service recovery actions.

·       Coordinate resolution efforts with customers and cross-functional teams, ensuring effective service recovery and clear communication throughout the process.

·       Handle complex and escalated disputes involving external parties, including mediation and adjudication sessions at FIDReC.

·       Analyze complaint trends and identify process gaps, recommending corrective measures to prevent recurrence and drive continuous improvement.

·       Prepare regular management reports, including monthly and quarterly statistics, trend analyses, and ad-hoc updates for senior leadership.

·       Support section-led initiatives and projects, and remain adaptable to rotational responsibilities within Customer Management to contribute to broader team objectives and professional development.

·       Adhoc tasks and projects as assigned

Job Requirements

·       Minimum Diploma in a related discipline

·       Minimum 3 years of relevant experience within the banking/financial industry

·       Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117