Total 766 support analyst job vacancies in Customer Service category in Hong Kong

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do:

• As a consultant within ICDC team, you are part of a tech team who are tech savvy with future driven mindset to keep updated with the latest technology advancements.

• You will put future-forward thinking into projects that push the edges of technology to support the change of our clients. You will establish and nurture positive working relationships with teams and clients with the intention to exceed client expectations.

• Design and implement end to end application from development to software quality testing in ensuring that the product built are secure and robust for production usage. To achieve this, you will be:

o Building APIs and interface for web, mobile, and other services.

o Designing and implementing user interfaces and layout from designers

o Test and debug web applications and backend services.

o Writing reusable, testable, readable and maintainable efficient code

o Building automation test scripts to ensure application is robust

o Produce comprehensive system design documentation

• Be part of the Agile methodology, daily standup, backlog grooming, demos etc.

• Apply strong problem-solving and critical thinking

• Collaborate effectively with team members

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, experience analysts/consultants across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.

• Understand how our daily work contributes to the priorities of the team and business.

• Understand the set expectations and demonstrate accountability in keeping personal

• performance on track.

• Actively focus on developing effective communications and relationship-building skills with

• stakeholders, clients and team.

• Demonstrate an appreciation for working with others.

• Understand what is fundamental to Deloitte’s success as a business.

• Demonstrate integrity and an awareness of strengths, differences, and personal impact.

• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

• 3 – 6 years of experience as a Full Stack Developer and/or Software Quality Engineer in an agile environment

• Strong proficiency in Python and Javascript (React.js, Next.js, etc)

• Strong understanding of relational databases (MySQL, PostgreSQL) and basic knowledge of NoSQL (MongoDB)

• Familiarity with caching mechanisms (Redis, Memcached)

• Experience in automation testing tools, i.e. playwright, selenium

• Experience in performance test is a plus, i.e. k6

• Mobile testing tools for Android, iOS, and cross-platform ones

• Experience with CI/CD pipelines, Docker, Docker Compose, and Git

• Exposure to cloud platforms (AWS, Azure, or GCP) is an added advantage

• Good understanding of design patterns, web security (OWASP Top 10), system design principles, software development life cycles (SDLC), testing methodologies, and QA principles

• Stay updated with latest technologies and industry trends

• Demonstrated skills in communication (oral, written, presentation), analysis, problem solving and short term and long-term planning

• Demonstrated portfolio of work showcasing technical competence

• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.

You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

Why EPAM?

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters.
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey.
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us.

What You’ll Do

• Lead setup and configuration of MacOS device management within Microsoft Intune
• Enforce security baselines, compliance policies and conditional access for MacOS devices 
• Deploy applications and scripts to MacOS endpoints via Intune 
• Guide and train the internal IT team member to take over ongoing management 
• Troubleshoot complex Intune-MacOS integration issues 
• Document all configurations, policies and procedures

What Will Make You Shine

• 3+ years of enterprise IT experience, with at least 2 years focused on MacOS management via Intune
• Industry certifications such as Microsoft 365 Certified: Endpoint Administrator Associate or Apple certifications preferred 
• No visa sponsorship 

Nice to Have

• Scripting skills in Bash, Python or Zsh for automating MacOS configurations 
• Experience integrating Apple Business Manager with Intune for zero-touch deployment 
• Familiarity with JAMF Pro and remote support capabilities

How We Hire

Here, we summarize the typical journey to finding a job within EPAM:

• Apply and tell us about yourself
• Go through some standard interviews:

1. General interview with a recruiter
2. Technical interview with our technology experts
3. Manager interview or Offer interview with a hiring manager

• Get ready to join the team

Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.

It takes 1 min of application to start the journey with us. Apply now!

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for SMU Academy (SMUA).
• Responding to participant enquiries related to registration and providing administrative support.
• Managing participant transfers and withdrawals within the training management system, while keeping all relevant stakeholders informed.
• Using RapidSMS to promptly notify participants of any last-minute course updates.
• Supporting the ongoing improvement of customer support processes.
• Assisting in the delivery of Academy courses, with flexible compensation for occasional after-hours work (typically 2-4 times per year).
• Performing any other duties as assigned.

• Degree or Diploma holder with at least 2 years of relevant experience.
• Excellent written and verbal communication abilities.
• Strong organizational and time-management skills with a high attention to detail.
• A proactive, customer-service oriented mindset.
• Self-driven, adaptable, and resourceful in navigating changes.
• A keen interest in process improvement and efficiency.
• Experience with Microsoft PowerBI for generating data dashboards is a plus.
• Experience in using Zendesk will be advantageous.

#LI-LK1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Client: UOB@ Tampines Centre/Far Eastern Bank Building @ CecilSt /Punggol( upcoming ie 2026/2027) depends on team supporting. (Staff cannot choose of work location)

Department: WORC –Projects Operational Readiness Support (Cash/ Payments/ Trade/ Loans/ Channels)

Job Duration: 6 Months (Renewable Based on Performance/Project Demand)

Position: 5x Bank Officer/Senior Officer (QualityAssurance Testing Project)

Working Hours: 9AM to6.30PM Monday to Thursday, and 9AM to 5.30PM Friday with 1 Hour meal break

Job Description

You will be part of the Wholesale OperationalReadiness Centre ensuring seamless implementation of technology changes througheffective Testing, Training and Documentation. Product verticals supported areCash/ Payments/ Trade / Loans/ Channels Operations Centres.

Key Responsibilities

• Handle Manual/ Automated Test Execution (using TOSCA/ other Bank Approved tool) as per the UAT Plan in line with the test strategy and test plan
• Ensure all test scope and test cases are executed and fulfil the specified requirements within the agreed timeline
• Report defects discovered in UAT, attend defect calls and participate in defect management process and retest
• Review UAT test results and publish test metrics
• Ensure UAT artifacts and sign-offs are saved as the UAT audit trail
• Provide operational readiness support and conduct training on new system/ enhancement to impacted operations and/ or business users
• Provide post-implementation support to operations users

Job Requirements

• Bachelor’s degree preferably in Computer Science
• Some experience preferably in financial institutions; those without experience are welcome to apply as training will be provided
• Experience in operations especially Swift standard in either Cash Management/ Trade Finance/ Loans/ Channels will be an added advantage
• Proficient computer skills or programming skills
• Experience in automation using tools like TOSCA, Selenium, Appium
• Strong analytical skills
• Good communication and interpersonal skills
• Able to work independently and in a team
• Motivated driven and can work under pressure and able to complete task given within the project timeline
• Have a strong organization belonging, team player and willing to share knowledge
• Positive attitude, willingness to learn and motivated to find solutions to the problem

Things to Note :

• May need for OT/Weekend Work, depends on Projects timeline
• Prefer candidates who can work in FEB, Punggol or Tampines
• 100% work in office, no WFH arrangement is allowed
• Immediate onboarding or in May would be preferred
• Salary Range + 0.5 Mth completion bonus: S$2,400 to 3,500 per month

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

Location: Jurong East Govt
Pay: $13 per hour (with CPF) / Direct Perm Up to $2.5K

Contract Duration: 6 months (with the potential for permanent conversion)
Schedule: 5 days per week, with AM and PM shifts (42 hours/week)

Job Description:

• Provide essential nursing care to patients, assisting with daily activities and transfers.
• Perform basic housekeeping duties as required.
• Ensure patient comfort and safety during care activities.

Requirements:

• HMI certification / BCA / HCA work experience.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Location: Jurong East Govt
Pay: $13 per hour (with CPF) / Direct Perm Up to $2.5K

Contract Duration: 6 months (with the potential for permanent conversion)
Schedule: 5 days per week, with AM and PM shifts (42 hours/week)

Job Description:

• Provide essential nursing care to patients, assisting with daily activities and transfers.
• Perform basic housekeeping duties as required.
• Ensure patient comfort and safety during care activities.

Requirements:

• HMI certification / BCA / HCA work experience.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description

My Client, a leading Securities Brokerage firm is looking for a detail-oriented and customer-focused Helpdesk Officer to join their Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.
• Manage and respond to incoming emails in a timely and professional manner.
• Review and process retail and corporate account opening applications (both manual and digital).
• Assess and handle account update requests, dormant account reactivations, and account closures.
• Conduct thorough KYC/AML screening and due diligence for new client onboarding.
• Process client requests including share transfers and other related services.
• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.
• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.
• Hands-on experience in retail and corporate account opening and client onboarding processes.
• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.
• Experience handling customer enquiries in a front-line or counter service environment.
• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

Skills & Competencies

• Strong communication and interpersonal skills with a customer service mindset.
• Excellent attention to detail and accuracy when reviewing documentation.
• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Strong organisational and email management skills.
• Proactive team player who is willing to take on ad-hoc tasks.

EA: 25C2690 | R1221146

1. Assisting to identify new agents to work with correspond with overseas agents on agency agreement matter

2. Build and maintain working relationships with overseas agents when necessary to BD team.

3. Report and handle regional office's Agency agreement matters.

4. Handle Marine insurance claims matter, including cargo claim and liability claim

5. Ad hoc duty as assigned.

IT Support Executive (Zoho Applications Focus)

Location: Woodlands (closer to Sembawang)

We are seeking a proactive and technically skilled IT Support Executive to provide end-user support, maintain IT systems, and drive business application improvements—particularly within the Zoho ecosystem. This role combines hands-on support with opportunities to enhance workflows and automate processes.

Key Responsibilities

• Provide helpdesk support by responding to user queries and resolving hardware, software, and network issues in a timely manner
• Install, configure, and maintain business applications to support daily operations
• Troubleshoot and maintain IT hardware including desktops, laptops, printers, and other peripherals
• Monitor and support network connectivity, including LAN/WAN and internet-related issues
• Manage user accounts, access permissions, and password resets
• Implement and maintain IT security measures, including antivirus management and basic security checks
• Support data backup and recovery processes to ensure data integrity
• Administer and enhance Zoho applications (e.g., CRM, Desk, Projects, Creator, People), including workflow automation and portal setup
• Assist in improving business processes through system enhancements and automation initiatives
• Perform other ad hoc IT duties as assigned

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field
• At least 2 years of relevant IT support experience
• Hands-on experience with Zoho applications (CRM, Desk, Projects, Creator, People), including building workflows, automation, or portals
• Strong knowledge of IT infrastructure, including hardware, software, and networking fundamentals
• Familiarity with helpdesk systems and remote support tools
• Exposure to enterprise tools such as Microsoft 365, Google Workspace, or ERP systems
• Understanding of IT security practices and data protection standards
• Ability to install, configure, and troubleshoot applications across desktop and mobile platforms
• Strong problem-solving skills with a customer-focused mindset
• Good communication and interpersonal skills
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft, Zoho) will be an advantage

Interested candidates are encouraged to submit their resumes outlining their relevant experience and achievements to apply88(@)talentvis.comor click apply!

**We regret to inform that only shortlisted candidates would be notified**

EA License No: 04C3537

EA Personnel No: R22106683

EA Personnel Name: Yang Hui Shan, Sherri

About the School – Stamford American International School
As a leading international school in Singapore, Stamford American International School (Stamford American) caters to students aged 2 months to 18 years old. With students from 79 countries and over 3000 students across two state-of-the-art campuses, we offer a dynamic educational journey emphasizing student well-being and academic excellence. 
Stamford American is proud to be an IB World School, offering the full continuum of the International Baccalaureate (IB) programmes: the IB Primary Years Programme (PYP), IB Middle Years Programme (MYP), and IB Diploma Programme (DP). The school’s outstanding faculty comprising more than 350 experienced and highly qualified teachers from over 40 nationalities, through a competitive recruitment process. Educators are highly skilled in their content areas and pedagogy, but equally important, they excel at building strong relationships and creating an environment where students feel safe, supported, and valued.

The school now has an exciting opportunity for a IT Support Engineer Intern to join our IT Team.

*Applicants are required to submit their application through our Applicant Tracking System (ATS). Kindly copy-paste this link into a browser: https://cognitapeople.csod.com/ux/ats/careersite/1/home/requisition/2535?c=cognitapeople here in order to access the vacancy.

About Cognita
At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they’re starting from. And each and every one of our schools is unique too.
We protect what’s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger. We open their classrooms to the collective wisdom of over 100 schools in 17 countries, ensuring every child gets an education that’s, quite literally, world class.
It’s an individual approach that empowers every school, teacher and student to focus on what they do best and thrive.

About the Role:

The role of the IT Support Engineer intern is essentially to assist in troubleshooting, analyzing, and resolving technical problems, utilizing resolution procedures in schools assigned. Provision of professional and high level customer service ensuring unresolved issues and queries are promptly escalated as per protocol. 

Position Requirements

●    Management of IT incidents in the incident management system.

●    Act as a single point of contact from customers (internal staff) regarding IT issues via phone, email or in person.

●    Provision of professional and high-level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.

●    Provide Level 0 /1 support all applications and infrastructure.

●    Upgrade PC hardware and software, including scheduled maintenances.

●    Assist to maintain inventory of equipment and software licences; update computers with latest service packs, patches and applications; prepare Service Desk reports to enable the IT operations to run effectively.

●    Managing the provisioning and de-provisioning process of school’s IT resources by engaging staff and students to ensure that device and get connected to the network and provide support data backup and recovery.

●    Managing classroom support for IT and Audio Visual (e.g. Apple TV, Projectors, Interactive technology, and applications)

●    Desktop operation system management and planning.

●    Administrative Support for Technology department (e.g. Department Information & Activities).

Qualifications:

●    Fresh graduates from the Post-Secondary Education Institutes (“PSEIs”), such as the Polytechnics and Institute of Technical Education.

About ACP: Shaping the Future of Digital Innovation

For over 27 years, ACP has been a trusted leader in Information & Communication Technology (ICT) solutions, partnering with Government Ministries, Statutory Boards, and leading enterprises across Singapore and Southeast Asia. Established in 1997, we drive innovation and digital transformation for organisations including MOE, iMDA, GovTech, GIC, SUTD, SMRT, Lazada, and Carousell.

Our expertise spans beyond Singapore—we serve as the Exclusive Regional Distributor for Articulate, Vyond, JetBrains, and Inmagine across the Philippines, Thailand, Indo-China, and Indonesia. Backed by a dynamic team of 60+ professionals and recognized certifications including the Data Protection Trustmark, Bizsafe Level 3, and Total Defence Award, we are committed to building a culture of innovation and excellence.

Join our team and help shape how the next generation learns, creates, and innovates.

Position Overview

We are seeking a talented ICT Support & Training Specialist to join our education initiatives. You will play a pivotal role in empowering students and educators through cutting-edge technology, mentoring in emerging digital skills, and fostering a collaborative learning environment.

Job Description

ICT & Project Support

• Support HOD/ICT in school ICT projects and digital initiatives
• Assist in implementation of ICT programmes in line with MOE guidelines
• Coordinate with ICT team, vendors, and Desktop Engineers
• Assist in ICT asset and equipment management
• Support LMS and e-learning platforms (e.g. Google Classroom)

Media & Administrative Support

• Design posters, digital materials, and school collaterals
• Provide photography, videography, and basic video editing for school events
• Support website updates and digital content management
• Assist in AV setup for school events and examinations
• Compile and archive student ICT projects and works

Teaching & Learning Support

• Support teachers in using ICT tools for lessons
• Assist in e-learning activities and digital classroom integration
• Help conduct basic ICT training for students
• Support ICT-related CCA activities and competitions

ICT Training & Support

• Assist in ICT training sessions for staff and students
• Support training on ICT and AV equipment usage
• Help improve training materials and digital learning resources

Requirements

• Diploma in IT, Multimedia, Design, or related field
• At least 1 year of relevant experience (school experience preferred)
• Proficient in Microsoft 365 and Google Workspace
• Knowledge of Adobe Creative Suite or similar media tools
• Basic video editing and design skills
• Familiar with AI tools is an advantage
• Good communication and teamwork skills

1.       Strategic &Operational Responsibilities:

• Provide first-line IT support for HQ and outlets, resolving hardware, software, and network-related issues promptly.

• Install, configure, and maintain computer systems, POS systems, printers, and network equipment across all locations.

• Support IT infrastructure projects, including system upgrades and new hardware deployments.

• Ensure IT assets and inventory are managed and maintained accurately.

2.       Compliance &Governance:

• Ensure compliance with company IT policies, cybersecurity protocols, and data protection guidelines.

• Conduct periodic system audits and vulnerability assessments to mitigate security risks.

• Assist in implementing IT security measures, such as firewalls, antivirus solutions, and access controls.

• Maintain proper documentation of IT systems, support requests, and troubleshooting guides.

3.       Cross-Functional Collaboration:

• Work closely with Operations and HQ teams to provide IT support tailored to business needs.

• Coordinate with vendors and service providers for hardware/software procurement and system maintenance.

• Assist in onboarding and offboarding employees by setting up accounts, emails, and access rights.

• Support IT training sessions for employees to enhance digital literacy and system usage.

4.       Reporting &Analysis:

• Track IT support requests, analyse recurring issues, and recommend improvements.

• Generate IT performance reports, including system uptime, issue resolution times, and network performance.

• Assist in IT budget planning by providing insights into system upgrades and maintenance costs.

• Maintain logs of IT incidents and resolutions to enhance troubleshooting efficiency.

Pre-requisites

• Bachelor’s degree in information technology, Computer Science, or a related field.

• Minimum3-5 years of experience in IT management, preferably within the F&B, retail, or hospitality industry.

• Strong leadership skills with experience in managing IT teams and projects.

• In-depth knowledge of IT infrastructure, cybersecurity, POS systems, and cloud-based solutions.

• Hands-on experience in IT support, troubleshooting, and system administration.

• Ability to drive digital transformation and optimize business processes through technology.

As a Senior Support Lead for our client, you will play a crucial role in driving the company's sales efforts. This full-time position is based in Tuas West Region and will involve providing comprehensive sales support to our sales team.

What you'll be doing:

1. Liaise with customers to process orders, respond to inquiries, and provide accurate product information.

2. Prepare quotations, sales contracts, and other related sales documentation.

3. Maintain accurate and up-to-date sales records in the company’s SAP Business One (SAP B1) system.

4. Support the sales team in lead generation, client follow-ups, and other sales-related activities.

5. Collaborate closely with the logistics and finance teams to ensure smooth order processing and timely invoicing.

6. Monitor and report on sales trends and potential opportunities to support strategic decision-making.

7. Deliver excellent customer service and serve as a reliable point of contact for clients.

8. Perform any other duties as assigned by the immediate superior.

What we are looking for

1. Minimum Diploma in Engineering, or an equivalent qualification. Knowledge of mechanical products such as gaskets or sealing solutions will be an added advantage.

2. At least 5 years of proven experience in a sales support or customer service role, preferably within the engineering industry.

3. Strong communication and interpersonal skills, with the ability to liaise effectively with customers and internal stakeholders.

4. Proficient in ERP systems (e.g., SAP Business One), Microsoft Office, and other relevant business applications.

5. A proactive team player with strong communication skills, able to work under pressure and adopt a solution-oriented approach.

Company

SG Group of Companies is a dynamic and rapidly expanding vessel owner and operator, proudly serving the Singapore harbourcraft sector. Through SG Shipping and our digital platform SeaCabbie, we provide reliable marine logistics and launch services to a wide range of clients across the port and offshore ecosystem.

As we continue to scale our operations, we are looking for a Customer Support & Account Executive to ensure smooth service delivery, strong client relationships, and operational excellence across all post-sales activities.

Job Description                                                       

The Customer Support & Account Executive plays a critical role in managing client relationships after sales closure, ensuring seamless execution of services, and maintaining high levels of customer satisfaction.

This role acts as the bridge between clients, operations, and internal teams - ensuring that bookings, service delivery, invoicing, and issue resolution are handled efficiently and professionally.

• Act as a key interface between clients and internal teams, ensuring seamless service delivery and alignment of expectations
• Proactively engage with clients to identify service gaps, address concerns, and enhance overall customer experience
• Drive cross-functional coordination to ensure timely execution of client requirements and commitments
• Identify recurring operational or service inefficiencies impacting client experience and lead improvement initiatives
• Design and implement enhancements to workflows, tracking systems, and reporting frameworks to improve service reliability
• Champion digitalisation and automation efforts to improve client visibility, responsiveness, and operational efficiency
• Develop and maintain high-quality client-facing materials, including service summaries, performance updates, and presentations
• Ensure consistency in client communication, positioning, and overall brand representation
• Contribute to strengthening account relationships by identifying opportunities to improve service value and visibility

Qualifications & Skills

Education

• Diploma or Bachelor’s degree in Business, Maritime Studies, Logistics, or related field

Requirements

• 2–5 years of experience in customer support, operations, account management, or logistics coordination
• Experience in maritime, shipping, logistics, or service-based industries is an advantage
• Strong communication and interpersonal skills (client-facing)
• High attention to detail and problem-solving mindset
• Ability to manage multiple stakeholders and priorities in a fast-paced environment
• Customer-centric mindset with strong ownership of outcomes
• Proactive and solution-oriented approach
• Ability to handle operational pressure and time-sensitive tasks
• Team player with cross-functional collaboration ability

Reception Duties:

(a) Manage school front counter services

(b) Handling visitors, parents, staff, students, and addressing their needs

(c) Handling queries and complaints via phone

(d) Taking and ensuring messages are passed to the appropriate staff

(e) Transferring calls as necessary

(f) Managing office inventory such as stationery and administrative stores

(g) Receiving and delivering all incoming and outgoing mail

(h) Handle lost and found process

(i) Manage loan records of school items (e.g., uniform, umbrella, etc.)

(j) Provide general administrative support to the admin office

(k) Data entry and any other duties assigned by the school

Student Service Duties:

(a) Manage student early release (recording and contacting parents)

(b) Coordinating between Form-Teachers & Student Management Team

(SMT) on students’ movement (e.g., responding quickly to incoming

messages and processing them, and alerting the SMT.)

(c) Monitoring students' late coming, attendance, CCA attendance (e.g.,

Involving data entry, collating info, and processing info)

(d) Providing real-time information on attendance info to support SMT

(e) Manage students' cellphone confiscation process

(f) Assisting in sick bay recording, ambulance recording, incident recording

(g) Manage student lift pass issuance