Total 766 support analyst job vacancies in Customer Service category in Hong Kong

Scope of Services

• Conduct ICT-based customised training workshop for students and teachers, post training surveys, compile students’ work
• Trainer in charge of Robotics Club
•  Administrator for other ICT-based systems not under MOE
• Manage and upkeep the school’s website
• Assist in providing the Audio Visual Technical support for school events and activities
• Involve in daily assembly, videography, phototaking, videoeditingduring school events, posters/brochures designing andstocktaking, etc.
• Assist HOD Ed Tech in ICT/AV-related administrative,operational and project management duties when necessary such as inventory checks, loaning process, fault reporting matters and service request.

Skill & Experience

a. Have preferably 2 years related working experience
b. Proficient in MS Office especially MS Excel
c. Have knowledge of HTML or CSS
d. Zoom, Google Meet, Microsoft Teams, Youtube Live

e. Able to troubleshoot a variety of ICT related issues
f. Pleasant personality
g. Customer oriented

IT Remote Support Engineer

• Work location: TPY (nearest MRT: Caldecott)

• Industry: Healthcare/Medical Devices.

Responsibilities:

• Provides first-line remote technical support to customers by resolving a wide range of issues within a modality, leveraging technical expertise and troubleshooting skills to deliver effective solutions with a focus on customer satisfaction.

• Receives, registers, and prioritizes customer service requests across various communication channels, ensuring all critical information is documented in the service management system for efficient problem resolution and follow-up.

• Documents all service activities thoroughly, including diagnostic procedures, troubleshooting steps, resolutions, and case statuses, maintaining comprehensive records that support effective case management and future reference.

• Identifies and escalates more complex issues that require additional expertise, providing a detailed account of the troubleshooting performed and collaborating with senior engineers or management to facilitate resolution.

• Ensures all technical support activities are performed in strict accordance with regulatory guidelines, clearly communicating proposed solutions and actions to customers to ensure transparency and compliance.

• Participates in advanced training programs and continuous learning opportunities to deepen technical knowledge and enhance the ability to troubleshoot and resolve more complex issues within the assigned modality.

• Works collaboratively with cross-functional teams, sharing technical insights and best practices to improve service delivery processes, contribute to team success, and enhance overall customer satisfaction.

• Operates under direct supervision in managing and resolving customer issues, applying technical knowledge and judgment to make informed decisions while seeking guidance for non-routine challenges.

• Develops stable working relationships internally, actively exchanging standard information with colleagues, immediate supervisors, project leaders, and other professionals within the team or group to foster collaboration and support collective goals.

• Any adhoc dutied as assigned by team lead.

Requirements:

• Diploma, Bachelor's Degree in Engineering, Medical, Science related field, with 2 years of relevant experience.

• Excellent communication and interpersonal skills.

• Positive attitude and enthusiasm to learn and ability to work in a team.

Preferred Skills:

• Regulatory Compliance

• Data Analysis & Interpretation

• Root Cause Analysis (RCA)

• Troubleshooting

• Service Operations

• Technical Documentation

• Customer Service

• KPI Monitoring and Reporting

• Product Installation

• Product Repair & Maintenance

Job Description & Requirements

Working location: Beach Road

Working hour: 9am to 6pm

Training provided

Have AWS & bonus

No experience required as training provided

Job Description

• To support day to day operation for level 1 support cases
• To attend onsite with in 2 hours for 3 product line
• To ensure all support case (vendor or passport MA) is within the SLA
• To perform preventive maintenance on the equipment (See product matrix)
• To support level 2 engineers for diagnostic test, basic configuration, troubleshooting, rack & stack, burn-in test and firmware upgrade. (See product matrix)
• To maintain the maintenance store
• To attend to run rate professional services

Requirements

• Minimum Nitec/Diploma
• 2-3 related working experience

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Please include the following information in your resume:
• Education background
• Work experiences in point forms
• Reason (s) for leaving
• Current and expected salary
• Date of availability / Notice period

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

The successful candidate will be part of the Private Bank Trade Support team providing middle office trade settlement support for security transactions and all other settlement related activities. These activities include:

• Liaison with Back Office and counter parties to ensure accurate and timely settlement of Securities Transfers transactions.

• Validate security transactions in PB system prior to instructing processing units.

• Communicate settlement discrepancies/exceptions to Front Office, Back Office and relevant parties including providing instructions and guidance on proper resolution of issue.

• Reconcile cash and security positions with internal and external counter parties on a daily basis and ensure timely resolution of any discrepancy.

• Providing support for opening of accounts, both internal and external, to facilitate settlements.

• Dissemination of corporate action notifications from custodians and ensuring timely receipt of response from Front Office.

• Coordinating with internal and external parties to process client’s portfolio transfer instructions involving different asset classes.

• Maintenance of static data of securities in PB system

• Providing assistance and advice on security settlement subject matters.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Job Scope:
• To look after, handle, and care for students with higher emotional needs during curriculum time and/or duties

as assigned by School Leaders or HOD Student Well-Being and Development.

Location: Pasir Ris
Contract Duration: 29/06/26 to 23/10/26

Working Hours:
• Mondays to Fridays (school term only): 7.30am to 4.30pm, inclusive of 1 hour lunch break (unpaid) or as required/ requested by Student Management Team or School Leaders.

• Service not required during School Holidays, Saturdays, Sundays and gazetted public holidays.

Salary: $15/H

Requirements:
1. Prior experience in any of the below areas would be an advantage:

a. Experience handling difficult situations

b. Working within an educational environment

c. Expertise in counselling

2. Good communication and inter-personal skills.

3. Good team player with a high level of initiative

4. Able to work independently with minimum supervision.

EA License No.: 96C4864 (Shanice Lim Xin Ni)

Reg. No.: R22110485

We are hiring an Asst Engineer/Engineer to maintain and ensure live systems are up and running smoothly 24/7. Candidates should be equipped with technical disciplines in System-Level Maintenance with knowledge of Radio Communications, Basic Networking Skills, Computer/Servers Management, Embedded Systems and/or UPS.

Responsibilities

• Involve in one or more teams in supporting and maintaining systems.

• Report to the Team Lead/Service Delivery Manager to fulfil contractual KPI.
• Assist Team Lead/Service Delivery Manager to deliver contract deliverables within budget.
• Able to operate and thrive in a dynamic work environment where you are required to liaise with both internal and external stakeholders.
• To perform routine Preventive Maintenance in accordance with the maintenance instructions / procedures.
• To carry out Corrective Maintenance in accordance with the maintenance instructions / procedures.
• Liaison with procurement and vendors.
• Perform after-office hour standby for fault activation.
• Arrange and attend monthly meetings with customers.
• Provide engineering services and support to facilitate equipment adequacy, obsolescence, configuration and design.
• Provide or recommend technical solutions to mitigate RF communication systems/equipment failures.
• Frequent travelling and working at customer premise(s).
• Occasional backfill for Integrated Work Force (IWF) at customer premise(s).

Requirements

• Higher Nitec or Diploma in Electronics/Electrical/Mechatronics/Computer Engineering or equivalent.
• Preferably with 2-3-year experience in related Engineering.
• Positive work ethics and a team player.
• Takes ownership of responsibilities.
• Thrive in multi-disciplinary and cross-functional environments.
• Able to work effectively in an indoor and outdoor environment.
• Preferably with some knowledge in Data Analytics (e.g. failure trending/patterns).
• Preferably with experience in System-Level Maintenance in the following disciplines: (Radio Communications, basic networking skills, computer/servers, embedded systems and/or UPS). Other Engineering-related experience maybe considered.
• Evident in written, verbal and interpersonal skills.
• Proficient in MS Office (Words, Power-point & Excel).
• Preferably with Class 3 Driving License.

Evaluate and handle the processing of all sales orders and administrative transactions while ensuring accuracy and timeliness.

Monitor, co-ordinate and negotiate with suppliers on delivery schedules/shipments to ensure on-time deliveries, if necessary, seek advice from Sales Solutions Engineers

Coordinate with freight forwarders for the shipment of goods with competitive freight cost.

Job Requirements:

Have a minimum 2 years experience

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to lilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

The successful candidate will be part of the Private Bank Trade Support team providing middle office trade settlement support for security transactions and all other settlement related activities. These activities include:

• Liaison with Back Office and counter parties to ensure accurate and timely settlement of Securities Transfers transactions.

• Validate security transactions in PB system prior to instructing processing units.

• Communicate settlement discrepancies/exceptions to Front Office, Back Office and relevant parties including providing instructions and guidance on proper resolution of issue.

• Reconcile cash and security positions with internal and external counter parties on a daily basis and ensure timely resolution of any discrepancy.

• Providing support for opening of accounts, both internal and external, to facilitate settlements.

• Dissemination of corporate action notifications from custodians and ensuring timely receipt of response from Front Office.

• Coordinating with internal and external parties to process client’s portfolio transfer instructions involving different asset classes.

• Maintenance of static data of securities in PB system

• Providing assistance and advice on security settlement subject matters.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Working Hour

• Mondays to Thursdays: 6.00am to 3:00pm, or 9.30am to 6.30pm
• Fridays: 6.00am to 2:30pm, or 10.00am to 6.30pm

Key Responsibilities

• Assist the Operations Manager in maintaining school security.
• Ensure that school supplies are well stocked and coordinate with vendors for maintenance of school equipment.
• Carry out operational tasks in school such as maintaining cleanliness and provide logistical support for events.

Requirements

• Preferably at least 2 years of relevant working experience
• Ability to communicate effectively and work in teams.
• Prior experience in any of the following areas would be an advantage:

1. Logistics-related work
2. Cleaning duties

• Work Location - Clarke Quay, Central Region
• Working Hours - Mon to Thurs 8.30am - 6pm, Fri 8.30am - 5.30pm
• Monthly Salary - up to $2650
• Govt Agency, 6 +6 months contract

Job Scope:

• Support user engagement workshops for the implementation of a Financial Planning system, including gathering and documenting business requirements
• Assist in system continuous improvement, including managing Change Requests and supporting new feature testing
• Maintain master data in the Workday system and support budget-related operations
• Organize, maintain, and update project documentation and Standard Operating Procedures (SOPs)
• Support stakeholders in understanding system workflows and controls for budgeting and planning processes

Requirements:

• Diploma in any relevant field
• Strong analytical thinking, problem-solving, and critical reasoning skills
• Good time management with the ability to multitask and prioritize effectively
• Meticulous, detail-oriented, and able to work both independently and in a team

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

• Provide technical support via phone, chat, email, and onsite visits, including troubleshooting and fault diagnosis.
• Coordinate with team members and vendors to resolve complex technical issues.
• Communicate technical information clearly to non-technical customers.
• Stay updated on IT and security products, solutions, and industry trends.

Requirements:

• Diploma in IT or equivalent
• At least 2 years’ hands-on experience in networking or cybersecurity support.
• Motivated, fast learner, and passionate about technology.
• Able to work on the following rotating shifts:
  7.00am - 4.00pm
  9.00am - 6.00pm
  2.00pm - 11.00pm

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Pre-sales Support Engineer (ITE Standard)

Salary: $ 2500 - $ 3000 + OT
Address: 3 Bus stop from Tiong Bahru MRT
Working Hours: Monday - Friday / 8.45am to 6pm
                               Alternate Saturday / 8.45am to 1.15pm

Responsibilities

• Provide pre-sales support by assisting with technical information and solutions for projects
• Apply IT and networking knowledge to support customer success and enhance communication solutions
• Conduct product demonstrations and technical presentations to highlight the capabilities of our solutions.
• Manage the technical interconnection between our platform and partner systems.
• Provide technical consultation, integration guidance and support to clients during both pre-sales and implementation phases.

Requirements

• Diploma in Information Technology (IT) / Computer Engineering / Infocomm Technology (ICT) / Electronics Engineering
• Training provided

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

About SupplyCore:

SupplyCore is a Certified Small Business federal contractor to the Department of Defense (DoD) and General Services Administration (GSA). We prioritize supporting our Military, allies, and Government customers worldwide. In partnership with our expansive supply chain, we provide products and services that enable our customers to complete their mission and sustain readiness anywhere.

To learn more visit here; One Company. One Mission. - SupplyCore Inc.

Job Summary:

As a Contract Support Representative, you will serve as the primary contact for our customers and function as the liaison between customers and agencies in overseeing all orders and issues. You will collaborate with various associates and departments to ensure smooth processing of customer orders and provide solutions with respect to evolving customer needs. You will proactively monitor customers’ accounts for potential growth in sales and services.

Key Deliverables and Responsibilities:

• Through exceptional customer service and regular outreach to our customer base, drives, growth of contract sales and service jobs for new and existing customers. 
• Provide, manage, and document day-to-day communication, support, and problem resolution for all contacts within assigned customer locations while adhering to expected response times and escalation points.
• Maintain expert knowledge of assigned contract(s) to educate customers on contract guidelines & restrictions.
• Use internal systems to manage various aspects of order activity including placing orders, quotes, proof of delivery, and service requests while adhering to the established time limits and metrics.
• Partner with associates to collaborate internally to deliver exceptional service to our customers.

• High School Diploma or GED equivalent.  May include military personnel who have been formerly trained or have relevant experience in lieu of civilian experience. 
• 2 years’ experience in a customer service position. Experience supporting government customers, helpful.
• Excellent written and verbal communication and people skills. Must enjoy and be comfortable with engaging with customers to exchange information clearly and accurately in all situations.
• Highly meticulous and organized to execute multiple tasks at once with different requirements, adhering to deadlines.
• Proven ability to shift focus as needed and independently prioritize.
• Strong attention to detail is needed. Ability to review and understand multiple contracts and different requirements.
• Self-driven and proactive in nature with a strong sense of accountability that takes initiative to complete tasks under minimal supervision.
• Ability to be agile and resourceful and use critical thinking to find creative solutions to customer challenges.
• Demonstrates strong team building qualities such as assisting team members and collaborating with internal departments of varying levels of expertise, when necessary.
• PC proficiency in Microsoft Office (e.g., Outlook, Word, Excel, and PowerPoint).

Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. 

The Role

You will be a member of our Technical Client Success team, working as a Support Analyst in a challenging environment with clients that are mercilessly quality-conscious. This is a client-facing role with daily responsibilities involving dealing with clients in a support/advisory capacity, providing resolution and follow-up to issues which arise in business-critical, production environments.

Responsibilities

• Be the point of contact for your clients and own the technical relationship to ensure the greatest possible value is derived from the use of our services

• Provide high-level technical consultancy to our clients and internal stakeholders, such as product configuration and training

• Manage deployment projects.

• Manage client onboarding projects.

• Contribute actively to internal projects and company initiatives.

• Help evolve the team’s processes and policies

• Provide technical support to our clients, who are high-profile financial institutional traders, interdealer brokers and exchanges

• Ensure that all requests are carried out in a professional, disciplined, efficient and process-oriented manner

• On-site meetings will be required to provide our clients with support, training and configuration

You

• A strong focus on customer service and a passion for overachieving

• Effective relationship builder with good influencing and management skills

• Understands business requirements and can translate these to actionable plans

• Commercially astute, numerate, with strong analytical ability

• A self-starter who can take the initiative and complete tasks without supervision

Skills and Experience

Essential

• Strong experience in delivering excellent customer service

• Keen interest in finance and/or technology

• Experience working in a high-pressure environment

• Ability to manage time, prioritise work, and complete multiple tasks effectively

• Ability to absorb information quickly and think on the spot

• Presentation skills

Desirable

• Degree in a STEM discipline with an aptitude to learn complex concepts

• Experience in commodity markets, particularly within the energy sector.

• Scripting capabilities to help automate repetitive tasks or aid issue investigation (VBScript, Python or similar)

• Good presentation skills

• Experience in a front-office trading environment

• Knowledge of OTC and Exchange trading

• Practical experience of using and understanding of networking (TCP/IP) and SQL Server

• Japanese language

Trayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect, and one which reflects the diversity of the community in which we operate.

The Platform Support Manager owns the performance, effectiveness, and evolution of the Platform

Support function. This role is accountable for leading the team end-to-end: people, performance,

stakeholder relationships, and case management outcomes.

The role requires a hands-on leader who takes full ownership of support delivery, builds strong

partnerships with internal stakeholders, and drives continuous improvement through process, data, and

technology — including the adoption of AI and automation where appropriate.

Duties and Responsibilities:

• Own the Platform Support (L1) team’s performance, engagement, and development.
• Performs the day-to-day management and operational duties, supervising the Platform Support team
• (L1).
• Identify and develop Team Goals and Key Performance Indicators (KPIs) and communicating them to
• the team.
• Provides regular coaching and KPI reviews to teammates to ensure procedural and performance
• compliance.
• Set clear goals, expectations, and accountability across the team.
• Lead hiring, onboarding, training, and ongoing capability development.
• Collaborates to develop, measure, and document potential improvements on the process workflows.
• Collaborate with Internal Stakeholders to discuss key improvements or problems for the operations
• and platform.
• Rallies L1 teammates to achieve company goals through discussing goals and identifying impacts for
• both internal and external stakeholders.
• Foster a culture of ownership, continuous improvement, and customer focus.
• Reviews teammate timesheets, attendances, and full-time equivalents (FTEs).
• L1 Work-Force Management (WFM) - develops and modifies schedules to ensure work-force coverage.
• Sets deadlines for key Ad-Hoc Tasks required to be completed by the L1 Team.
• Discusses operational and procedural changes to the L1 team to help ensure compliance and
• application.
• Holds regular meetings with L1 and other internal stakeholders/teams to collaborate on company goals
• and issues that need to be addressed.
• Acts as an Escalation point to the team & internal stakeholders
• Perform and oversee quality assurance on cases and drive corrective actions where needed.
• Build trusted relationships with Product, Engineering, Service Management, and other operational teams.
• Translate business and platform changes into clear operational actions for the team.
• Champion the use of data, automation, and AI to improve efficiency, quality, and customer experience.
• Document and maintain SOPs, ensuring consistency and scalability.

• Must have at least 3 years of experience on ShipServ Support Process or equivalent domain knowlege
• Must have at least 3 years of management background
• Strong attention to detail, organized, ability to multi-task & to work independently.
• Excellent communication skills; both oral and written
• Leadership, Delivering Feedback and Coaching Skills
• Can build and maintain a positive relationship with clients and internal stakeholders
• Excellent communication and analytical skills
• Customer-centric mindset with high standards for quality and accountability
• Proficient in Microsoft Office applications especially Outlook, Excel, Word & PowerPoint.
• Strong people management skills